HR Strategy Model. Company s Strategic Goals. Employee Competencies and Behaviors Required for Company to Achieve These Strategic Goals

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2 HR Strategy Model Company s Strategic Goals Employee Competencies and Behaviors Required for Company to Achieve These Strategic Goals 1 Strategic and Legal Environment Employee 5 and Labor Relations HR Policies and Practices Required to Produce Employee Competencies and Behaviors Planning, Recruitment, and Select c ion 2 tal Rewards Compensation 4 To T and Development and T aining 3 Tr The HR Strategy Model in the Part openers illustrates the basic idea behind strategic human resource management, which is that in formulating human resource management policies and practices, the aim must be to produce the employee competencies and behaviors that the company needs to achieve its strategic goals.

3 Fundamentals of Human Resource Management, Global Edition Table of Contents Cover Title Page Copyright Page Contents Preface Acknowledgments About the Author PART 1 Introduction Chapter 1 Managing Human Resources Today What Is Human Resource Management? The Trends Shaping Human Resource Management HR AS A PROFIT CENTER: Boosting Customer Service Consequences for Todays Human Resource Managers HR IN PRACTICE: SAS and Google Put Their HR Philosophies into Practice The Plan of this Book HR IN ACTION CASE INCIDENT 1: Jack Nelsons Problem Chapter 2 Managing Equal Opportunity and Diversity Equal Employment Opportunity Laws HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES HR PRACTICES AROUND THE GLOBE: Applying Equal Employment Law Abroad Defenses against Discrimination Allegations KNOW YOUR EMPLOYMENT LAW: Dealing with a Charge of Discrimination Illustrative Discriminatory Employment Practices BUILDING YOUR MANAGEMENT SKILLS: Discrimination LawKnowing What You Can and Cannot Do The EEOC Enforcement Process Diversity Management and Affirmative Action HR AS A PROFIT CENTER: How diversity drives higher profits

4 HR IN ACTION CASE INCIDENT 1: The Emiratization of HRM Practices at a Petroleum Company Chapter 3 Human Resource Strategy and Analysis The Strategic Management Process HR PRACTICES AROUND THE GLOBE: The Shanghai Portmans New Human Resource Management Strategy Strategic Human Resource Management HR IN PRACTICE: The Zappos WOW Way HR Metrics and Benchmarking HR AS A PROFIT CENTER: Using Workforce/Talent Analytics HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES Building High-Performance Work Systems Employee Engagement and Organizational Performance BUILDING YOUR MANAGEMENT SKILLS: How to Execute an Employee Engagement Strategy HR IN ACTION CASE INCIDENT 1: Siemens Builds a Strategy-Oriented HR System PART 2 Staffing: Workforce Planning and Employment Chapter 4 Job Analysis and Talent Management The Talent Management Process The Basics of Job Analysis HR AS A PROFIT CENTER: Boosting Productivity through Work Redesign Methods for Collecting Job Analysis Information BUILDING YOUR MANAGEMENT SKILLS: Interviewing Guidelines Writing Job Descriptions BUILDING YOUR MANAGEMENT SKILLS: Determining the Jobs Duties KNOW YOUR EMPLOYMENT LAW: Writing Job Descriptions That Comply with the ADA HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Using O*NET

5 Writing Job Specifications Using Competencies Models HR PRACTICES AROUND THE GLOBE: Daimler Alabama Example HR IN ACTION CASE INCIDENT 1: Recruiting In Europe Chapter 5 Personnel Planning and Recruiting Workforce Planning and Forecasting HR PRACTICES AROUND THE GLOBE: Predicting Labor Needs BUILDING YOUR MANAGEMENT SKILLS: Developing an Action Plan to Match Projected Labor Supply and Labor Demand Why Effective Recruiting Is Important KNOW YOUR EMPLOYMENT LAW: Preemployment Activities Internal Sources of Candidates Outside Sources of Candidates KNOW YOUR EMPLOYMENT LAW: Contract Employees BUILDING YOUR MANAGEMENT SKILLS: Working with Recruiters HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Recruiting 101 BUILDING YOUR MANAGEMENT SKILLS: How to Improve the Recruitment Effort HR AS A PROFIT CENTER: Cutting Recruitment Costs Recruiting a More Diverse Workforce Developing and Using Application Forms BUILDING YOUR MANAGEMENT SKILLS: HR Tools for Line Managers and Entrepreneurs KNOW YOUR EMPLOYMENT LAW: Application Forms and EEO Law KNOW YOUR EMPLOYMENT LAW: Mandatory Arbitration HR IN ACTION CASE INCIDENT 1: Ya Kun Kaya International

6 Chapter 6 Selecting Employees The Basics of Testing and Selecting Employees HR AS A PROFIT CENTER: Reducing Turnover at KeyBank KNOW YOUR EMPLOYMENT LAW: Testing and Equal Employment Opportunity BUILDING YOUR MANAGEMENT SKILLS: Protecting Employees Individual Rights and Test Privacy Types of Tests HR PRACTICES AROUND THE GLOBE: Testing for Assignments Abroad HR IN PRACTICE: Selecting Employees at Hondas New Car Plant HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Employee Testing and Selection Interviewing Candidates BUILDING YOUR MANAGEMENT SKILLS: How to Conduct an Effective Interview KNOW YOUR EMPLOYMENT LAW: Interviewing Candidates Using Other Selection Techniques KNOW YOUR EMPLOYMENT LAW: Giving References BUILDING YOUR MANAGEMENT SKILLS: How to Obtain More Useful Reference Information BUILDING YOUR MANAGEMENT SKILLS: How to Spot Dishonesty HR AS A PROFIT CENTER: Using Integrity Tests HR IN ACTION CASE INCIDENT 1: Ethics and the Out-of-Control Interview HR IN ACTION CASE INCIDENT 2: Honesty Testing at Carter Cleaning Company Appendix: The Structured Situational Interview PART 3 Training and Human Resource Development Chapter 7 Training and Developing Employees Orienting/Onboarding New Employees KNOW YOUR EMPLOYMENT LAW: The Employee Handbook : Onboarding at Toyota Overview of the Training Process KNOW YOUR EMPLOYMENT LAW: Training and the Law HR AS A PROFIT CENTER: The Training Program That Turned Macys Around BUILDING YOUR MANAGEMENT SKILLS: How to Motivate the Trainee Implementing the Training Program HR IN PRACTICE: Diversity Training at ABC Virtual Communications, Inc. BUILDING YOUR MANAGEMENT SKILLS: HR Tools for Line Managers and Small Businesses

7 Implementing Management Development Programs HR PRACTICES AROUND THE GLOBE: Global Job Rotation Managing Organizational Change Programs BUILDING YOUR MANAGEMENT SKILLS: How to Bring About a Change at Work Evaluating the Training Effort HR IN ACTION CASE INCIDENT 1: The Mentorship Program at TVH : The New Training Program Chapter 8 Performance Management and Appraisal Basic Concepts in Performance Appraisal HR AS A PROFIT CENTER: Setting Performance Goals at Ball Corporation HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: How to Set Effective Goals Appraisal Methods How to Deal with Performance Appraisal Problems and the Appraisal Interview BUILDING YOUR SKILLS: How to Make Sure the Appraisal Is Fair KNOW YOUR EMPLOYMENT LAW: Appraising Performance BUILDING YOUR MANAGEMENT SKILLS: How to Conduct the Appraisal Interview : Use the Appraisal Interview to Build Engagement Performance Management HR PRACTICES AROUND THE GLOBE: Performance Management at General Dynamics Armament Systems (GDAS) HR IN ACTION CASE INCIDENT 1: Appraising the Secretaries at Sweetwater U Chapter 9 Managing Careers Career Management HR IN PRACTICE: Intuits Job Rotation Program HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: The Managers Role in Employee Career Development

8 Improving Coaching Skills BUILDING YOUR MANAGEMENT SKILLS: How to Be an Effective Coach HR IN PRACTICE: Career Development at Medtronic Managing Employee Retention and Turnover HR AS A PROFIT CENTER: Costs of Turnover HR PRACTICES AROUND THE GLOBE: IBMs New Workforce Managing Promotions and Transfers KNOW YOUR EMPLOYMENT LAW: Establish Clear Guidelines for Managing Promotions Managing Dismissals KNOW YOUR EMPLOYMENT LAW: Termination at Will BUILDING YOUR MANAGEMENT SKILLS: Managing the Termination Interview HR IN ACTION CASE INCIDENT 1: Goelectrix Appendix: Managing Your Career and Finding a Job PART 4 Compensation and Total Rewards Chapter 10 Developing Compensation Plans The Basic Factors in Determining Pay Rates KNOW YOUR EMPLOYMENT LAW: The Independent Contractor HR AS A PROFIT CENTER: Wegmans Foods HR PRACTICES AROUND THE GLOBE: Compensating Expatriate Employees Job Evaluation Methods BUILDING YOUR MANAGEMENT SKILLS: How to Create a Pay Scale for a Company by Using the Job Ranking Job Evaluation Method HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Developing a Workable Pay Plan Pricing Managerial and Professional Jobs Contemporary Topics in Compensation HR IN PRACTICE: JLGs Skill-Based Pay Program

9 HR IN ACTION CASE INCIDENT 1: Salary Inequities at AstraZeneca Appendix: How to Create a Market-Competitive Pay Plan Using the Point Plan Job Evaluation Method Chapter 11 Pay for Performance and Employee Benefits Individual Employee Incentive Plans HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES HR IN PRACTICE: Using Financial and Nonfinancial Incentives in a Fast-Food Chain BUILDING YOUR MANAGEMENT SKILLS: How to Build an Effective Sales Incentive Plan Team and Organization-Wide Incentive Plans Benefits and Services: The Benefits Picture Today Pay for Time Not Worked and Insurance Benefits BUILDING YOUR MANAGEMENT SKILLS: How to Control Unemployment Claims KNOW YOUR EMPLOYMENT LAW: Some Legal Aspects of Vacations and Holidays HR AS A PROFIT CENTER: Cutting Absences at the Driver and Vehicle Licensing Agency KNOW YOUR EMPLOYMENT LAW: Parental Leave Legal Issues KNOW YOUR EMPLOYMENT LAW: Patient Protection and Affordable Care Act of 2010 HR AS A PROFIT CENTER: The Doctor Is on the Phone HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Benefits and Employee Leasing Retirement and Other Benefits KNOW YOUR EMPLOYMENT LAW: Pension Planning and the Law Personal Services and Family-Friendly Benefits HR AS A PROFIT CENTER: NES Rentals Holdings, Inc. HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Costless Small-BusinessFriendly Benefits HR IN ACTION CASE INCIDENT 1: Striking for Benefits PART 5 Employee and Labor Relations Chapter 12 Maintaining Positive Employee Relations Employee Relations Employee Relations Programs for Building and Maintaining Positive Employee Relations

10 HR PRACTICES AROUND THE GLOBE: The Foxconn Plant in Shenzhen, China HR IN PRACTICE: The Cost-Effective Suggestion System The Ethical Organization HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Small Business Ethics KNOW YOUR EMPLOYMENT LAW: Electronic Monitoring HR AS A PROFIT CENTER: Monitoring and Profits Managing Employee Discipline BUILDING YOUR MANAGEMENT SKILLS: How to Discipline an Employee HR IN ACTION CASE INCIDENT 1: Enron, Ethics, and Organizational Culture Ethics Quiz Answers Chapter 13 Labor Relations and Collective Bargaining The Labor Movement : Employee Engagement and Unionization Unions and the Law The Union Drive and Election BUILDING YOUR MANAGEMENT SKILLS: What Supervisors Can and Cannot Do KNOW YOUR EMPLOYMENT LAW: Rules Regarding Literature and Solicitation HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: What to Do When the Union Comes Calling HR PRACTICES AROUND THE GLOBE: France Comes to the Workers Aid HR AS A PROFIT CENTER: Costing the Contract BUILDING YOUR MANAGEMENT SKILLS: How to Negotiate BUILDING YOUR MANAGEMENT SKILLS: Guidelines for Handling a Grievance Whats Next for Unions? HR IN PRACTICE: Labor-Management Cooperation and Works Councils in America HR IN ACTION CASE INCIDENT 1: Negotiating with the Writers Guild of America

11 Chapter 14 Improving Occupational Safety, Health, and Risk Management Employee Safety and Health: An Introduction HR AS A PROFIT CENTER: Improving Safety Boosts Profits HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: The Supervisors Role in Accident Prevention HR TOOLS FOR LINE MANAGERS AND SMALL BUSINESSES: Free On-Site Safety and Health Services What Causes Accidents? How to Prevent Accidents BUILDING YOUR MANAGEMENT SKILLS: Checklist of Mechanical or Physical Accident-Causing Conditions HR IN PRACTICE: Using Positive Reinforcement HR IN PRACTICE: Safety at Saudi Petrol Chemical Workplace Health: Problems and Remedies KNOW YOUR EMPLOYMENT LAW: Hazard Communication Occupational Security and Risk Management BUILDING YOUR MANAGEMENT SKILLS: Guidelines for Firing a High-Risk Employee HR PRACTICES AROUND THE GLOBE: Dealing with Terrorism Abroad HR IN ACTION CASE INCIDENT 1: The Office Safety and Health Program PART 6 Special Issues In Human Resource Management Module A: Managing HR Globally HR and the Internationalization of Business International Employee Selection Issues HR AS A PROFIT CENTER: Reducing Expatriate Costs Training and Maintaining International Employees HR IN PRACTICE: Expat Pay at CEMEX Managing HR Globally

12 HR IN ACTION CASE INCIDENT 1: Boss, I Think We Have a Problem Module B: Managing Human Resources in Small and Entrepreneurial Firms The Small Business Challenge HR AS A PROFIT CENTER: The Dealership Using Internet and Government Tools to Support the HR Effort Leveraging Small Size: Familiarity, Flexibility, Fairness, Informality, and HRM Managing HR Systems, Procedures, and Paperwork Human Resource Information Systems (HRIS) HR IN ACTION CASE INCIDENT 1: Carter Cleaning Company: The New Pay Plan Appendix A: PHR and SPHR Knowledge Base Appendix B: Comprehensive Cases Glossary A B C D E F G H I J L M N O P Q R S T U V W

13 Name/Organization Index A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Subject Index A B C D E F G H I

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