WELCOME GUIDE. FirstMidwest.com 11/15

Transcription

1 WELCOME GUIDE FirstMidwest.com 11/15

2 WELCOME TO FIRST MIDWEST BANK. In the days ahead, many new and exciting things will be happening as The Peoples Bank of Arlington Heights clients become part of the First Midwest Bank family. To help you feel at ease during this period of change, we have prepared this Welcome Guide which provides important information about your accounts, and allows you to get better acquainted with First Midwest. Rest assured that careful planning has gone into ensuring that the transition is as convenient as possible for you, and that we will continue to deliver the highest level of service you deserve from your banking partner. Along with this Welcome Guide, you are being provided a Change in Terms Notification (the CIT Notice ) which details the new terms and conditions that will become applicable to your First Midwest Bank account and your new account agreement. It also contains the Privacy Policy, Funds Availability Policy, and General Fee Schedules. Please take some time to review the contents of each document provided in this package and retain them for future reference. They cover important information about your accounts as the date of the merger of Peoples Bank with First Midwest Bank approaches. This date (referred to as the Effective Date ) is provided in the cover letter mailed with this Welcome Guide. We have also enclosed an Important Dates Schedule to inform you of the timing of any changes to your accounts, including the Effective Date. 2 Should you have any questions about the transition process, we invite you to contact one of our friendly Customer Care Representatives at If you would like to learn more about First Midwest Bank, we encourage you to visit us online at FirstMidwest.com. HIGHEST CUSTOMER SATISFACTION WITH RETAIL BANKING IN THE MIDWEST REGION, TWO YEARS IN A ROW. 1 First Midwest is excited to have the opportunity to serve as your financial services provider. We look forward to strengthening our relationship, and providing the support and solutions you need to meet your goals and build a solid financial future. Sincerely, Mark G. Sander President First Midwest Bank 1 First Midwest Bank received the highest numerical score among retail banks in the Midwest region in the proprietary J.D. Power 2014 and 2015 Retail Banking Satisfaction Studies SM study based on 82,030 total responses measuring 20 providers in the Midwest region (IA, IL, KS, MO, MN, WI) and measures opinions of consumers with their primary banking provider. Proprietary study results are based on experiences and perceptions of consumers surveyed April February Your experiences may vary. Visit jdpower.com. IMPORTANT NOTICE: The Welcome Guide is intended to convey general information about the transition. Your account may be different. The CIT Notice and your new account agreements detail the specific terms and conditions applicable to your account on and after the Effective Date. In the event of a difference between the information in the Welcome Guide and the terms and conditions of the account agreement applicable to your account, the terms and conditions of your account agreement apply. The material in this Welcome Guide is contingent upon the merger of Peoples Bank with and into First Midwest Bank

3 At Peoples Bank, we are pleased that First Midwest Bank, an awardwinning, community-focused and local organization will continue to provide the superior customer service our clients have come to expect. With over 75 years of committed client service, we are certain they will help our clients build momentum in the pursuit of life-long financial security and success. W. Franklin Appleby, Jr. President The Peoples Bank of Arlington Heights TABLE OF CONTENTS. We are a Bank with Momentum 6 Our Commitment 9 Get Started 11 Convenient Locations 12 Personal Account Information 15 Automated Phone Banking 16 Online Banking 17 Business Account Information 20 Business Internet Banking 21 General Account Information 23 Overdrafts & Returned Items 24 Direct Deposits & Electronic Funds Transfers for Personal & Business Accounts 24 Personal & Business Account Statements 25 Certificates of Deposit 25 Individual Retirement Accounts 25 Safe Deposit Boxes 25 Personal Loans & Lines of Credit 25 Tax Reporting 26 Wire Transfers 26 Personal & Business Debit & ATM Cards

4 Wiscon sin Illinois Everyone is looking for it. That juice. That spark. For their lives. Their business. Their dreams. We are a Bank with Momentum. CHICAGO Mich igan Indiana QUAD CITIES WE ARE A BANK WITH MOMENTUM. We are growing. We have energy, ideas and resources to make things happen. Illi lino nois In dian ana We are a metropolitan Chicago-based bank with deep financial resources. We combine size and stability with quick response. We know this region like no one else. And we are committed to helping its communities, businesses and families succeed like never before. With new technology. Innovative products. And the close personal service that has been the hallmark of our organization for over 75 years. Founded as Union National Bank and Trust of Joliet in the aftermath of the Great Depression, we have always been committed to treating the person in the overalls and the person in the business suit the same way. The idea of focusing on an individual s needs regardless of their net worth has proven to be extremely successful, not just the right thing to do. Over the next 40 years, this modest bank in Joliet grew to a chain of 20 banks affiliated through their common ownership and strong values. In the early 1980 s, a bold vision to unite this chain of 20 banks emerged and a new organization was created, First Midwest Bank. CHAMPAIGN We are now over 100 offices strong. Daily, we meet the needs of over 20,000 businesses and 500,000 consumers. We are a Bank with Momentum. Want some? 64 7

5 OUR COMMITMENT. At the heart of our commitment is a clear vision to be our clients most trusted financial partner. An unwavering mission to help our clients achieve financial success. And, the fundamentally strong values that guide us to act with integrity, personal responsibility and a passion for success. More than just words framed on a wall. They are truly the reason First Midwest Bank exists and continues to earn the relationships and trust of our clients year after year. We do what s right. Not just when it s convenient, but every time. We know our clients by name. We understand your hopes. Your dreams. Your expectations. We celebrate your successes and ease you through life s disappointments. At First Midwest Bank, we are personally committed to your financial success. We challenge ourselves every day. In every aspect of our business. To provide the best client experience. World class financial solutions. And, socially responsible community support. It all starts with personal commitment. Commitment that gives us and our clients the power to make their lives better. Their companies stronger. Their business objectives more attainable. 8 9

6 Important Dates Schedule The calendar icon next to certain topics refers to the separate enclosed Important Dates Schedule. Please use this schedule to reference important specific dates for Personal and Business Accounts and Services. Additional Communications The envelope icon next to certain topics indicates that additional information related to that topic will be mailed to affected clients in advance of the expected Effective Date. GET STARTED. The Peoples Bank of Arlington Heights branch locations will be transitioned to First Midwest Bank. Arlington Heights Branch Locations 41 South Vail Avenue 1104 South Arlington Heights Road Branch and Drive-up Hours There will be no change in the hours of operation for the branches and drive-up locations. Important Phone Numbers and Resources First Midwest Bank Customer Care First Midwest Bank Online Banking & Mobile Support Instant Answer Center Questions regarding First Midwest Bank Accounts? Get answers. The Instant Answer Center at FirstMidwest.com/GetAnswers can provide answers to hundreds of banking questions and it s available 24/

7 CONVENIENT LOCATIONS Seneca Morris McHenry Crystal Lake Aurora Plainfield Johnsburg Grayslake Schaumburg Bolingbrook Lockport Joliet Des Plaines Orland Park 21 Homer Glen Crest Hill Orland Park Mundelein Gurnee 65 Arlington Heights - First Midwest Bank Locations - Peoples Bank Locations Westmont 1 Drive-up only. 2 Seasonal. 3 ATM not available at this location Zion Deerfield 10 Buffalo Grove Chicago 18 Palos Heights 71 Palos Park River Grove Waukegan N North Chicago Lake Forest Oak Lawn 294 Lake Michigan Melrose Park Crestwood Midlothian Tinley Pk Alsip Monee Peotone Blue Island 394 Country Club Hills Park Forest 73 Frankfort 23 Crete Matteson Mokena Homewood Chicago Hts Illinois Indiana Dyer Western Illinois / Eastern Iowa Galesburg Central Illinois Prospect Ave. Danville Hammond Lansing Munster Davenport Highland Griffith Schererville St. John Gilbert St East Moline Moline 23rd Avenue John Deere Rd Vermilion Mississippi River Champaign 10 Gary Merrillville Springfield Avenue E. Liberty Lane E. Voorhees Street E. Fairchild Street Main Street Bettendorf 24 41st St E. Main St. 90 Market St. Knoxville Crown Point 25 Winfield 45 N. Bowman St. N 94 N N N Suburban Chicago/Indiana 1 Alsip S. Cicero Ave Alsip S. Pulaski Rd Arlington Heights 1434 N. Rand Rd Arlington Heights 1104 S. Arlington Heights Rd Arlington Heights 41 S. Vail Ave Aurora 2 S. Broadway Aurora 491 S. Rte Blue Island S. Western Ave Bolingbrook 450 Bolingbrook Dr Buffalo Grove 555 W. Dundee Rd Chicago 1 E. Erie Ste 101/ Chicago 1445 W. Chicago Ave Chicago 2340 N. Cicero Ave Chicago 2525 N. Kedzie Ave Chicago 3220 W. 26th St Chicago 3956 W. North Ave Chicago 7181 W. Irving Park Rd Chicago 8501 W. Higgins Rd Chicago Heights 1030 Dixie Hwy Country Club Hills 4101 W. 183rd St Crest Hill Weber Rd Crestwood S. Cicero Ave Crete 1290 Steger Rd Crown Point 1100 N. Main St Crown Point/Winfield Pike St Crystal Lake 170 N. Rte Deerfield 725 Waukegan Rd Des Plaines 749 Lee St Dyer 820 Joliet St. (Rte. 30) Frankfort 7645 W. St. Francis Rd Gary 1975 W. Ridge Rd Gary 3500 Grant St Grayslake 530 E. Washington St Griffith 915 W. Glen Park Ave Gurnee 300 Hunt Club Rd Hammond 5545 Hohman Ave Hammond 6603 Columbia Ave Hammond 6611 Kennedy Ave Highland 2842 Highway Ave Highland Indianapolis Blvd Homer Glen S. Bell Rd Homewood Dixie Hwy Johnsburg 3805 N. Johnsburg Rd Joliet 50 W. Jefferson St Joliet 1415 W. Jefferson St Joliet 2801 W. Jefferson St Joliet 230 N. Chicago St. 1, Joliet 1301 N. Larkin Ave Lake Forest 241 E. Deerpath Rd Lansing S. Torrence Ave Lockport 800 S. State St Matteson 4600 West Lincoln Hwy McHenry 3510 W. Elm St McHenry 1308 N. Richmond Rd McHenry 4502 Crystal Lake Rd Melrose Park 1700 W. Lake St Merrillville 7900 Broadway Midlothian 3737 W. 147th St Mokena W. Lincoln Hwy Mokena S. LaGrange Rd Monee 5601 Monee Manhattan Rd Morris 220 W. Main St Morris 444 Bedford Rd Mundelein 411 N. Seymour Rd Mundelein 1500 Allanson Rd Munster 750 Ridge Rd North Chicago th St Oak Lawn 6011 W. 95th St Orland Park W. 143rd St Orland Park W. 180th St Palos Heights S. Harlem Ave Palos Heights S. Ridgeland Ave Park Forest 2 Main St Peotone 200 W. Corning Ave Plainfield 2320 S. Rte Plainfield W. Lockport St River Grove 8383 W. Belmont Ave Schaumburg 2601 W. Schaumburg Rd Schererville 1806 Robin Hood Blvd Seneca 224 N. Main St St. John 9800 Wicker Blvd. (Rte. 41) Tinley Park S. Oak Park Ave Tinley Park S. 80th Ave Waukegan 214 W. Washington St Waukegan 4000 Northpoint Blvd Waukegan 1201 Golf Rd Westmont 100 E. Ogden Ave Zion 3303 S. Sheridan Rd Western Illinois/Eastern Iowa 89 Bettendorf 1975 Kimberly Rd Davenport 320 W. Kimberly Rd Davenport 2722 W. Locust St East Moline 4150 Kennedy Dr Galesburg 302 E. Main St Knoxville 324 E. Main St Moline th St Moline st St Central Illinois 97 Champaign 812 W. Springfield Ave Danville 2806 N. Vermilion St Danville 100 N. Gilbert St ATM only locations (cash and deposit) Arlington Heights 770 W. Dundee Rd. Crown Point Broadway Grayslake 41 N. Lake St. Highland Park 850 Central Ave. Itasca One Pierce Place Joliet 3051 Voyager Ln. (Louis Mall) Palos Heights S. 80th Ave. (Palos Hospital) ATM only locations (cash dispense only) Countryside 6201 Joliet Rd. (William Tell Holiday Inn) Crown Point 1201 S. Main St. (St. Anthony Hosp.) Danville 1000 E. Voorhees St. Danville 7 N. Vermilion (City Hall) Ford Heights 1372 Ellis Ave. (Police Station) Gary 6010 W. Ridge Rd. (Ultra Foods) Hammond 5454 Hohman Ave. (St. Margaret Mercy Hosp.) Joliet One Mayor Art Schultz Dr. (Joliet Slammers) 2 Joliet 302 N. Chicago St. (Will County Administration Building) Joliet 777 Hollywood Blvd. (Hollywood Casino) Joliet 837 Plainfield Rd. (JD Brown) McHenry 4201 Medical Center Dr. (Northern IL. Med. Cntr.) New Lenox 1900 Silver Cross Blvd. (Silver Cross Hosp.) Palos Hills S. 88th Ave. (Moraine Valley Comm. College.) Romeoville Rte. 53 and One University Pkwy. (Lewis Univ.) University Park One University Pkwy. (Governor s State Univ.) Waukegan 1324 N. Sheridan Rd. (Vista Health Hosp.) 12 13

8 PERSONAL ACCOUNT INFORMATION. First Midwest Bank. Close personal service. The hallmark of our success for over 75 years... that s Banking with Momentum. In our efforts to seamlessly transition your accounts to First Midwest Bank, your account numbers will remain the same. Please continue to use your existing supply of Peoples Bank checks after the transition. The routing number (the string of numbers to the left of your account number on your checks) is still valid. When you naturally deplete your supply of Peoples Bank checks, please contact us at or visit us at FirstMidwest.com to order a new supply of First Midwest Bank checks. Certainly, if you feel more comfortable, we would be happy to help you order new First Midwest checks before your supply of Peoples Bank checks is depleted. As we transition your deposit accounts to First Midwest Bank, we are pleased to offer a number of exciting enhancements. Please review the table on the next page to see what account you will have on the Effective Date. We have provided a brief description of each First Midwest Bank account following the table. To learn more about all of the First Midwest Bank solutions, visit FirstMidwest.com or call First Midwest Bank s Customer Care at (Please refer to the CIT Notice and the First Midwest Bank Retail Account Agreement and Disclosure which are separately enclosed for more detailed information. These materials contain a list of fees that will be effective on the Effective Date). The chart on the following page shows your new First Midwest Bank account type. Please refer to the separate Important Dates Schedule for specific information on the important dates for these Personal Accounts. Talk to a First Midwest Banker if you have questions or would be interested in learning more about other deposit products that may be available

9 The Peoples Bank of Arlington Heights Account Name New First Midwest Bank Account Name Cheap Checking Simply Free Checking Peoples Checking Simply Free Checking Basic Checking Simply Free Checking Senior Checking Simply Free Checking Charter Checking Simply Free Checking Good Neighbor Account Simply Free Checking Traditional NOW Good Neighbor Advantage Account Peoples NOW Good Neighbor Advantage Account Good Neighbor Advantage Account Good Neighbor Advantage Account Health Savings Account First Midwest Health Savings 1 Regular Savings Statement Savings - Grandfathered Interest Rates Kid s Club Savings Statement Savings - Grandfathered Interest Rates Good Neighbor Advantage Savings Statement Savings - Grandfathered Interest Rates Personal Money Market Personal Money Market Good Neighbor Advantage Money Market Personal Money Market Personal Money Market Account Quarter Personal Money Market 1 Removing the excess contribution fee of $20 and the maintenance fee will go from $25 annually to $2 per month, if the balance is less than $500. Simply Free Checking It s just what the name implies, a simple no-hassle approach to checking that offers unlimited check writing privileges with no monthly maintenance fee or minimum balance requirement. This account also includes a free First Midwest Bank Debit Card, 0.25% interest rate discounts on auto and home equity loans 2 PLUS access to over 50,000 surcharge-free Allpoint ATMs worldwide. You will not receive check images in your monthly statements. If you would like to receive check images with your bank statement, they are available for a fee of $2.50 per month. Health Savings A First Midwest Health Savings Account (HSA) is a checking with interest account that offers a different way to pay for health care. You can pay for current health expenses and save for future qualified medical and retiree health expenses on a tax-free basis. 3 Statement Savings This is a simple, interest-bearing account that comes with a personal savings register upon request, allowing clients to continue monitoring their savings in a fashion similar to that of a traditional passbook. If you would like to request a personal savings register or have a First Midwest Bank Debit or ATM Card associated with your savings account, please call on or after the Effective Date. Additional Services for Personal Accounts Direct Deposit If you have an existing direct deposit into any deposit account, it should continue seamlessly without interruption. Automated Phone Banking We are excited to offer you 24/7 access to First Midwest Bank-Line beginning on the Effective Date. Once the conversion is complete, First Midwest Bank-Line can be accessed by dialing The first time you access First Midwest Bank-Line, you will need to enter your account number. When prompted for your 4-digit Personal Identification Number (PIN), enter the last 4-digits of the primary account holder s Social Security Number. We recommend changing your 4-digit PIN at your earliest convenience for security purposes. You may also contact First Midwest Bank Customer Care at for assistance. If you currently have accounts set up to allow phone transfers, that functionality will remain the same. For more information regarding First Midwest Bank-Line, please refer to the Instant Answer Center, our knowledge database at FirstMidwest.com/GetAnswers. Please refer to the separate Important Dates Schedule for specific information regarding availability of Automated Telephone Banking. Online Banking Your Online Banking and Bill Payments will transfer to First Midwest s Online Banking system making the transition easy and convenient. You will receive a separate communication prior to the effective date with details pertaining to your login, password and initial access. We strongly recommend that you sign on to Peoples Bank s Online Banking and save all transaction history and any other information that you deem important for the upcoming tax season. Please refer to the Important Dates Schedule for specific information regarding Peoples Bank s Online Banking availability. After the Effective Date, please visit Firstmidwest.com/OnlineBanking to get started. Upon your first login to First Midwest Bank s Online Banking using the User Name and Password information you will receive prior to the transition date, you will be asked to verify your identity by selecting one of two methods: 1. Receive a single-use code via phone call or SMS message to a cell phone number on file; or, 2. Answer a series of security questions sourced from public information. You will then be presented with the terms and conditions that apply to your use of the service. Please read these terms carefully. You must also consent to receive disclosures electronically. Once you have successfully completed these steps, Online Banking will be ready to use. You can also download and begin to use First Midwest Bank s Mobile Banking App available at no cost for Apple and Android smartphones. Just search for First Midwest Bank in the appropriate app store and look for the purple app icon. First Midwest Bank s Online Banking system contains many similar features to Peoples Bank s Online Banking service including transfers, alerts and Bill Pay. Plus, there are several new features available to you in First Midwest Bank s Online Banking system: Additional account alerts including information regarding debit card purchases, account balances and other security alerts. Access to estatements. The ability to perform external transfers with the following limits - $2,500 for a single item, $7,500 daily, and $10,000 monthly. Access to the financial center dashboard, an intuitive interface which will provide maximum control over your account. If you have debit card transactions that have not cleared your account by the time of the transition to First Midwest, the balance you will see within First Midwest Bank s Online, Mobile and ATM systems may be higher than what is actually available in your account(s). This will correct itself over the first few days following the completion of the transition. For assistance with First Midwest s Online Banking, please contact First Midwest s Online and Mobile Banking Support at Please refer to the separate Important Dates Schedule for specific information on important dates for Online Banking The interest rate discount applies to all consumer installment loans including auto and home equity loans. Subject to credit approval. Property insurance will be required. Requires auto payment from a First Midwest Checking account. 3 Consult a tax advisor. 17

10 After the Effective Date, you will be able to download the First Midwest Bank Mobile Banking app in order to deposit checks with your compatible smartphone or tablet. Mobile Banking First Midwest s highly rated and widely adopted Mobile Banking app is available for iphone, Android and ipad devices. Some of the benefits include: The ability to view account information, make transfers, pay bills and deposit checks. The ability to view existing bill payments and create new bill payments for existing billers. A generous and simple daily mobile check deposit limit of $5,000. You will have two ways to access your account information from your mobile device: The First Midwest Mobile Banking app (see download instructions below) or Visit FirstMidwest.com from your mobile device and select Consumer Sign On. Please download the First Midwest Mobile Banking app by doing one of the following: Visit FirstMidwest.com/MobileBanking to get started with Mobile Banking. Find our Mobile Banking app in the Apple App Store or Google Play Store by searching for First Midwest Bank. Text Mobile to and we will send you a link. 19

11 BUSINESS ACCOUNT INFORMATION. In our efforts to seamlessly transition your accounts to First Midwest Bank, your account numbers will remain the same. Please continue to use your existing supply of Peoples Bank checks after the transition. The routing number (the string of numbers to the left of your account number on your checks) is still valid. When you naturally deplete your supply of Peoples Bank checks, please contact us at or visit us at FirstMidwest.com to order a new supply of First Midwest Bank checks. Certainly, if you feel more comfortable, we would be happy to help you order new First Midwest Bank checks before your supply of Peoples Bank checks is depleted. Peoples Bank Business accounts have been transitioned to First Midwest Bank accounts as referenced in the chart below. The Peoples Bank of Arlington Heights Account Name New First Midwest Bank Account Name Commercial Checking Business Checking Professional Checking Solutions Business Checking Merchant Checking Solutions Business Checking Small Business Advantage Solutions Business Checking Business Money Market Business Money Market* * The current interest rate will remain in effect through March 31, 2016 when the rate will transition to the current First Midwest Bank rate. Overdraft Information for Business Accounts and General Fees Please refer to the General Fee Schedule for Business Accounts in the First Midwest Bank Business Account Agreement and Disclosure (contained in the CIT Notice), which applies to your business account on and after the Effective Date. Solutions Checking accounts will be charged a continuous overdraft fee each Business Day your account remains overdrawn beginning on the First Business Day following the seventh (7th) calendar day after your account is overdrawn. All other accounts will be charged a daily overdraft fee through analysis after the second (2nd) calendar day the account is overdrawn. Additional Services for Business Accounts Business Internet Banking All Peoples Bank Internet Banking users will receive First Midwest Bank Business Express Online Banking Services. You will receive additional information regarding our service, including a new company ID and password, prior to transition. Your Business Express Online Banking service will be available on the Effective Date. Refer to the Important Dates Schedule for the date on which clients will no longer be able to access their account information via the Peoples Bank Business Internet Banking system. We strongly recommend that you download any account history, bill payment payees and ACH template information (if applicable) you wish to retain prior to the Transition Date. You will be able to access Business Express Online Banking by going to 1. FirstMidwest.com. 2. Select the Commercial tab. 3. Click on the purple Sign On menu. 4. Select Business Express. Automated Phone Banking We are excited to offer you 24/7 access to First Midwest Bank-Line beginning on the Effective Date. You can access First Midwest Bank-Line by dialing The first time you access First Midwest Bank-Line, you will need to enter your account number. When prompted for your 4-digit Personal Identification Number (PIN), enter the last 4-digits of the Tax Identification Number for Business accounts. We recommend changing your 4-digit PIN at your earliest convenience for security purposes. You may also contact First Midwest Bank s Customer Care at for assistance. Any fees assessed through analysis will be charged on the first business day of the following month. Please read the First Midwest Bank Business Account Agreement and Disclosure (contained in the CIT Notice) for more detailed information. For more information regarding First Midwest Bank-Line, please refer to the Instant Answer Center, our knowledge database at FirstMidwest.com/GetAnswers. The General Fee Schedule will be applicable on and after the Effective Date. The transactional fees (i.e. checks written, checks deposited, deposits, incoming ACH transactions, monthly maintenance fee) will be waived until March 31,

12 GENERAL ACCOUNT INFORMATION. Personal and Business Debit and ATM Cards You will be receiving a new First Midwest Bank Debit or ATM Card with a new card number to replace your Peoples Bank Debit or ATM Card. If you have any bills that are being paid automatically via your Peoples Bank Debit or ATM Card, you must notify the company of your new Card number and expiration date. In case of errors or questions about your electronic transfers, please refer to the Retail Account Agreement and Disclosure or the Business Account Agreement and Disclosure (both contained in the CIT Notice). You will receive your new First Midwest Bank Debit or ATM Card prior to the Transition Date. Prior to receipt of your new card, you will receive a mailing informing you of your new Personal Identification Number (PIN). Please note that your PIN will change; therefore, a PIN notice mailing will be mailed to you prior to the Effective Date. You will need your PIN to activate your new First Midwest Bank Debit or ATM Card. Simply follow the instructions that accompany your new Card to activate it. You may also change your PIN at this time. Our momentum starts with personal commitment. Commitment that gives us and our clients the power to make their lives better. Their companies stronger. Their business objectives more attainable. You must begin using your new First Midwest Bank Debit or ATM Card for purchases and stop using your Peoples Card on the dates outlined on the Important Dates Schedule. On the dates outlined, your Peoples Debit and ATM Card will be closed and can not be reactivated. On the Effective Date, you will have free access to First Midwest Bank s network of over 100 ATMs plus 50,000 surcharge-free ATMs worldwide in the Allpoint network (Debit Cards only). Please call us with any questions about your new First Midwest Card(s) at First Midwest Bank Customer Care at to make alternative arrangements. If you have debit card transactions that have not cleared your account by the time of the transition to First Midwest, the balance you will see within First Midwest Bank s Online and ATM systems may be higher than what is actually available in your account(s). This will correct itself over the first few days following the completion of the transition. Please refer to the separate Important Dates Schedule for specific information on dates that apply to Personal and Business Debit and ATM Cards X 23

13 Allpoint ATM Access Like People s Bank, First Midwest Bank has joined forces with Allpoint, America s largest surcharge-free ATM network, expanding our network from 100 local machines to over 50,000+ surcharge-free ATMs nationwide. ATM Deposits Peoples Bank s ATMs will not be able to take deposits for a period prior to the Effective Date. If you deposit funds to cover checks or current account activity during this period, please do so at your current Peoples Bank branch to ensure funds are available as quickly as possible. Refer to the Retail Account Agreement and Disclosure or the Business Account Agreement and Disclosure (both contained in the CIT Notice) for complete details regarding our Funds Availability Policy. Please refer to the separate Important Dates Schedule for specific information on ATM Deposits. Overdrafts and Returned Items For purposes of overdraft processing, First Midwest Bank determines your account balance at the end of each business day. To determine your account balance, we begin with your ledger balance (when funds are credited before collection occurs) and (i) subtract any holds on your account; and (ii) add any deposits available for withdrawal that day (based on our Funds Availability Policy) and any credits to your account. From this amount, we then subtract any items received for payment during that business day, in a defined posting order, and any fees and charges assessed by the Bank against your account. An overdraft occurs when during this determination process, the Bank receives an item for payment and your account balance is not sufficient to pay the item. You may be charged an Overdraft Fee or Returned Item Fee for each item that overdraws your account, whether the overdraft was caused by you or another person authorized to use the account or by fees applicable to the account. You may refer to the Overdrafts/Returned Items, Processing Order and Fees and the First Midwest Bank Funds Availability Policy found in the Retail Account Agreement and Disclosure and the Business Account Agreement and Disclosure (both contained in the CIT Notice) for additional information. Overdraft Privilege Overdraft Privilege protects you from the additional costs and inconvenience of an overdraft on your account by giving you a reserve for emergencies and unexpected situations. If you are eligible for this program you will receive a separate notification after the transition date. Funds Availability Our policy is to make funds from your cash, wire transfers, electronic direct deposits and other electronic transfers, available to you on the business day we receive the deposit. Funds from other deposited items, such as checks, will be made available on the first business day after we receive the deposit. Refer to the Retail Account Agreement and Disclosure or the Business Account Agreement and Disclosure (contained in the CIT Notice) for complete details. Interest Calculations First Midwest Bank uses the daily balance method to compute interest. Under this method, interest is calculated by applying a periodic rate to the full (collected) balance in your account each day. The collected balance is the balance that reflects the deposits you have made and for which First Midwest Bank has actually received credit. This occurs when First Midwest Bank collects the funds (receives credit) from the other bank. Direct Deposits and Electronic Funds Transfers for Personal and Business Accounts All electronic funds transfers will remain in place. In most cases, everything will be automatically changed, and you will have no interruption in your direct deposit or transfer. Beginning on the Effective Date, all future direct deposits, preauthorized or other electronic transfer relationships that you establish should use First Midwest Bank s routing number Personal and Business Account Transfers All established transfers will remain in place. Please refer to the separate Important Dates Schedule for specific information related to Personal and Business Account transfers. Personal and Business Account Statements You will receive a statement for transactions prior to the Effective Date from Peoples Bank. After the transition is complete, the next statement you receive will generally arrive around the same date that you have been receiving your current statement. In some circumstances, savings account statement dates may vary. IRA statements will be generated annually at the end of the calendar year. Any service fees incurred will be assessed on a monthly basis. You can view free check images after the Effective Date for all of your personal checking accounts using our free Online Banking service. First Midwest Bank will continue to store your cancelled checks. Please refer to the separate Important Dates Schedule for specific information about Personal and Business Account Statements. Certifi cates of Deposit (CDs) CDs will automatically renew into the CD terms and conditions of First Midwest Bank on the date of renewal. CD account holders will receive advance notice of maturity and a renewal notice along with complete details regarding the terms for renewal of the CD. CD statements will only be produced if there is a combined statement relationship. Upon maturity, please call First Midwest Bank s Customer Care at or visit your Personal Banker to discuss the CD solution that s right for you. Individual Retirement Accounts (IRAs) An individual with multiple IRAs may consolidate or aggregate the separately calculated Required Minimum Distributions (RMDs) and withdraw the total amount from any one or more of the IRAs. If you are taking the RMD from another institution, you must complete a Waiver of Distribution from First Midwest Bank, which informs us that you will meet your RMD with another institution. If you do not meet your RMD with First Midwest Bank and have not completed a waiver form, a check for the required amount will be sent to you at the beginning of December of the year the distribution is required. We have waived the RMD for you this year to make the transition to First Midwest Bank as convenient as possible. The custodianship of the IRA will change from Peoples Bank to First Midwest Bank on the Effective Date. Please refer to the separate Important Dates Schedule for specific information on the Effective Date for Individual Retirement Accounts (IRAs). Safe Deposit Boxes Please refer to the Retail CIT Notice for changes to your Safe Deposit Box Agreement. Clients who continue to maintain a Safe Deposit Box should continue to send rental payments to the branch where your box is located. Any additional pricing changes will be communicated in writing prior to the contract expiration date. Personal Loans and Lines of Credit Prior to the Effective Date, any questions regarding your loan or line of credit should be directed to Peoples Bank at After the Effective Date, for information regarding your loan or line of credit, please call the First Midwest Bank Customer Care Center at First Midwest Bank Sales Solution Center can also provide more information about our wide array of consumer borrowing solutions, you can visit FirstMidwest.com/Borrow or call Please refer to the separate Important Dates Schedule for specific information on the dates applicable for Personal Loans and Lines of Credit. Home Equity Line of Credit Access Checks Clients with active Home Equity Lines of Credit can continue to use their Peoples Bank access checks Please refer to the separate Important Dates Schedule for specific information applicable to direct deposits and electronic funds transfers. 25

14 Loan Payments Mailing All Peoples Bank loan clients will be receiving an additional communication from First Midwest Bank to assist them in successfully redirecting their loan payments to First Midwest Bank. Future loan billing statements produced after the Effective Date will replace current Peoples Bank billing statements and contain the First Midwest Bank loan payment mailing address. For clients with auto debit payments, there will be no change. Your auto debits will continue unaffected by this transition. Tax Reporting Form 1098 Interest paid in 2015 on all open loan accounts that transfer to First Midwest Bank on the Effective Date, will be reported by First Midwest Bank. If your loan with Peoples Bank was paid off prior to the Effective Date, any interest paid in 2015 will be reported by First Midwest Bank. Form 1099 All interest earned and paid during 2015 will be reported by First Midwest Bank. Please refer to the separate Important Dates Schedule for specific information on the dates applicable for Tax Reporting. Wire Transfers Business and Personal clients who currently request wire transfers by , fax or telephone, will receive a separate communication prior to the Effective Date. A wire transfer authorization will need to be completed, listing the individuals who will be authorized to request a wire transfer from a specific account(s). A Personal Identification Number (PIN) will be issued to these individuals. Beginning on the Effective Date, clients will request a wire directly with First Midwest Bank s Wire Transfer Department by calling the PIN line at on business days between the hours of 9:00 AM to 3:00 PM. Peoples Bank received international incoming wires through another financial institution on your behalf. As of the Effective Date, this will change to the following options: Originating Bank that uses own Correspondent: Beneficiary Bank: First Midwest Bank Beneficiary Bank Address: One Pierce Place Ste. 1500, Itasca, Illinois SWIFT/BIC Code: FMIDUS44 ABA/Fedwire/Local Code: FW (if applicable) FDIC Insurance Coverage If you had accounts at both First Midwest Bank and Peoples Bank, you may be affected by a limitation of FDIC insurance coverage due to the merger. For clients who currently maintain accounts at both banks: 1. Your converted deposit accounts will be separately insured from any accounts you already have at First Midwest Bank for six months after the Effective Date. For example, with an Effective Date of December 7, 2015; separate insurance coverage will continue until June 8, For time deposits, the separate deposit insurance will continue until the first maturity after the expiration of those six months. Refer to the exceptions below. Exceptions that apply to time deposits: Time deposits that mature within the six month period and are renewed for the same amount with or without accrued interest added to the account and the same term as the original deposit will continue to have separate insurance coverage until the next maturity date. For example: Merger occurs December 7, The six month extension period expires June 8, Jane Doe s CD matures January 9, 2016, within the six month period. Jane Doe does not make any changes to this account and lets it renew automatically. Jane will receive separate insurance coverage until her NEXT maturity. Time deposits that mature within the six month period and are renewed for a different term or amount will not be insured separately after the six month period expires. For example: Merger occurs December 7, The six month extension period expires June 8, John Doe s CD matures January 9, 2016, within the six month period. John Doe changes the length of time the dollars are invested (term). John s separate insurance coverage would end on June 8, 2016, at the end of the six month period. 3. During this six month time period, the depositor must rearrange their deposits if necessary to maintain appropriate levels of FDIC insurance coverage. If you have specific questions please refer to the FDIC s website ( or telephone information center ASK.FDIC ( ) or contact First Midwest Bank Customer Care at Originating Bank who prefers to use First Midwest Bank s Correspondent: Intermediary Bank: Bank of New York Mellon Intermediary Bank Address: One Wall Street, New York, New York Intermediary Bank SWIFT: IRVTUS3N Intermediary Bank Account: First Midwest Bank You must notify the sender of the changes. As of the Effective Date, there will be a few changes for Personal clients who request to send a wire transfer to a foreign country, due to an update to Regulation E that became effective October 28, The wire transfer request will need to be completed in person. Clients will stay at the branch approximately 10 minutes to sign a required disclosure, which will list the transfer amount, First Midwest Bank s transfer fee, exchange rate, and other fees. Your transaction can be cancelled for up to thirty (30) minutes and can be communicated either verbally or in writing. All monies including fees would be refunded. 26 X 27 X