Important Account Information

Transcription

1 Important Account Information Account Information and Conversion Detail Guide for River Valley Financial Bank Clients Transitioning to German American Bank. This account information guide will help you find your existing River Valley Financial Bank account(s) and determine what your corresponding German American Bank account(s) will be as of the close of business, Friday, May 13th, This guide lists the service charges directly associated with your German American account(s), other important changes which may affect your account(s), along with important conversion dates and information. Pages Personal Account Conversion Information Pages Business Account Conversion Information Page Additional Information About German American Additional product and services information, our Deposit Account Agreement and Disclosure that will govern your deposit account(s), and other fees that may apply, can be found in the enclosed Welcome Booklet. If you have any questions about the transition of your account(s), please call the River Valley team at , or German American s Customer Care Team at As the River Valley and German American teams join together, we are eager to serve you with customer service excellence!

2 Personal Account Information Guide How your River Valley Financial Bank account(s) will convert to German American Bank account(s). PERSONAL CHECKING If you currently have the following River Valley product(s) Privilege Checking Regular Checking MF e-lifestyles Checking Your German American account will be... e-$mart Checking Avoid a $2 monthly paper statement fee when enrolled in estatements. This is a non-interest bearing account. e-lifestyles Checking This is an interest bearing account with 2 interest rate tiers which pays interest on your available balance. No monthly maintenance fee. Monthly statement will be processed on the 3rd Wednesday of the month. Monthly foreign ATM reimbursement will increase from $15 to $20. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Advantage Checking Premiere 50 Checking Workers Advantage Checking Vantage 50 Plus Checking Representative Payee Senior Citizens VIP NOW Account SP Super NOW Preference Checking New Beginnings Prestige Direct This is an interest bearing account with no interest rate tiers which pays interest on your available balance. No monthly maintenance fee. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Prestige Free This is a non-interest bearing account with no monthly maintenance fee. Prestige Interest $10 monthly maintenance fee if balance falls below $1,000. This is an interest bearing account with no interest rate tiers which pays you interest on your available balance. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Prestige Select $20 monthly maintenance fee if balance falls below $10,000. This is an interest bearing account with 6 interest rate tiers which pays you interest on your available balance. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. $MART Checking This is a non-interest bearing account with no foreign ATM reimbursements and lowers your monthly fee from $9 to $5. $MART Start Checking This is a non-interest bearing account with a $9.95 monthly maintenance fee lowered to $7.95 monthly maintenance fee when you have $100 or more directly deposited into your account per statement cycle. Avoid a $2 paper statement when enrolled in estatements. Please review the Deposit Account Disclosure section of the Welcome Booklet for complete rates and fees for German American deposit accounts. 2.

3 Personal Account Information Guide How your River Valley Financial Bank account(s) will convert to German American Bank account(s). PERSONAL SAVINGS If you currently have the following River Valley product(s) Your German American account will be... Captain s Mate Premium Savings Rep-Payee Savings Statement Savings Regular Savings $300 daily minimum balance per month to avoid $1 low balance fee. 6 free withdrawals per month, additional will cost $10 per withdrawal. For primary account holders under the age of 18, the low balance fee is waived. Sweep Savings RV Money Market - Fee Money Market Money Market - RV Market Manager $10 monthly maintenance fee if balance falls below $2,500. There are four interest rate tiers in this account. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Jumbo Savings Sweep Jumbo Savings E Jumbo Savings Market Smart $20 monthly maintenance fee if balance falls below $10,000. There are six interest rate tiers in this account. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Platinum MMDA Holiday Savings Certificates of Deposit Christmas Club Certificates of Deposit (Includes Individual Retirement Accounts) Terms and rates will remain the same. Please review the Deposit Account Disclosure section of the Welcome Booklet for complete rates and fees for German American deposit accounts. As by law, transaction limitations apply to all savings accounts. Please refer to the Deposit Account Disclosure in the Welcome Booklet. Overdraft Protection - Prestige Coverage If you have opted-in to River Valley s SOS discretionary overdraft protection program, you will continue to have discretionary overdraft protection with German American with the following limits: Privilege Checking, Preference Checking, Worker s Advantage Checking, or a Non-Profit or DBA account will be raised from $500 to $600. Advantage Checking will be raised from $800 to $1200. e-lifestyles Checking will be raised from $1000 to $1200. Money Market accounts will remain the same at $1200. If your limit is $300 with River Valley, it will be raised to $600. Should you like to opt-out of our discretionary overdraft coverage, please contact German American s Customer Care Team at , and we will be happy to help you. 3.

4 Personal Account Conversion Details Important dates: May 13th: Your personal accounts will convert to German American accounts at the close of business on Friday, May 13th. May 14th: May 16th: River Valley offices will open as German American offices on Saturday, May 14th, operating regular hours of business. You will continue to use your current River Valley Debit Card or ATM Card through 8:00 a.m. eastern time on Monday, May 16th. You will start using your new German American Check Card or ATM Card as early as 8:00 a.m. eastern time. You may enroll in German American s Online Banking on or after Monday, May 16th. Read below for complete details. Checking and Savings Accounts Your current River Valley checking and savings account numbers will not change. All of your direct deposits and automatic payments/transfers tied to your account(s) will see no interruption in service. Also, please keep using your current deposit tickets. Reordering Checks After depleting your supply of River Valley checks, please call us or visit any German American office to re-order your check supply. We will order your new supply of checks from our preferred supplier, Deluxe. Deluxe will ensure the quality of your checks and convert the River Valley routing number to German American s routing number. If you use another check supplier, please contact us before ordering. We will provide you with a specification sheet which should be given to your supplier when placing an order. The sheet will include German American s routing number and the format for the entire MICR line. Statement Cycles Your final River Valley account statement will be processed and mailed to you at the close of business on May 13th. After May 13th, you can expect your new German American monthly statement, including check images, to be available to you on or near the same date your current River Valley monthly statement is available to you. e-lifestyle account statements will process on the 3rd Wednesday of each month. Savings account customers will receive quarterly statements. For easy access to your check images, be sure to enroll in estatements within German American s Online Banking service on or after May 16th at germanamerican.com. Reg CC Funds Availability Policy German American will generally make your checking account funds available next day after day of deposit. However, longer delays may apply. Please see our Reg CC Funds Availability Policy in our Deposit Account Disclosures section in the Welcome Booklet. Federal Deposit Insurance Corporation (FDIC) Coverage If you currently have accounts at both River Valley and German American, contact our banking professionals to ensure you have the maximum amount of FDIC coverage available. Loans Your loan account number(s) will not change. Please keep using your River Valley coupon book(s) to make your loan payments with German American. If you have a loan payment automatically deducted from a River Valley deposit account, this payment will automatically transition to your German American account. Your loan payments can be made at any German American office throughout southern Indiana and Carrollton, Kentucky. You may also mail payments to: German American, P.O. Box 360, Jasper, IN Home Equity Line of Credit (HELOC) Checks Please continue to use your River Valley Home Equity Line of Credit checks. In the future, if you need additional HELOC checks, contact us and we will order you updated German American branded checks. For ultimate convenience, you can also manage your Home Equity Line of Credit within German American s Online Banking service. 4. I Equal Housing Lender

5 Personal Account Conversion Details Check Cards and ATM Cards River Valley customers will now have free access to a network of 58 German American ATMs located throughout southern Indiana and Carrollton, Kentucky (see Welcome Booklet for location listing). On or after May 9th, you will receive your new German American VISA Check Card or ATM Card. These cards will replace your current River Valley Debit Card or ATM Card. Important Note About Your Check Card: Since your card number will change, remember to switch any automatic or recurring charges made from your current River Valley Debit Card number to your new German American VISA Check Card number. Check Cards: As part of our commitment to enhance the security of our products and services, we are pleased to tell you that all German American Check Cards are issued as chip-enabled cards, which provides enhanced security when used at a chip-enabled reader. Visit germanamerican.com/chip-card to learn more. When you receive your new Check Card in the mail on or after May 9th: Activate your new card and set your PIN (Personal Identification Number) by following the instructions on the card label on or before Monday, May 16th. Continue to use your River Valley Debit Card through 8:00 a.m. eastern time on Monday, May 16th. Start using your new German American Check Card as early as 8:00 a.m. eastern time on Monday, May 16th. You can conveniently change your PIN by calling or use any of our ATMs located throughout southern Indiana and Carrollton, Kentucky. School Spirit Check Card program: If you currently carry a River Valley School Spirit Card, we are pleased to announce that German American will continue this program to raise funds for local schools. At this time, we are only able to issue one card design for each school corporation, so the card design you receive may be different than the design you currently carry. In mid-summer, we will offer you additional School Spirit designs in our offices. ATM Only Cards: Your German American ATM Card replaces what you currently know as a River Valley ATM Card. Be sure to watch for your new PIN (Personal Identification Number) to arrive in a separate mailing a few days after you receive your new ATM Card on or after May 9th. Use your River Valley ATM Card through 8:00 a.m. eastern time on Monday, May 16th. Start using your new German American ATM Card as early as 8:00 a.m. eastern time on Monday, May 16th. You can conveniently change your PIN at any of our ATMs located throughout southern Indiana and Carrollton, Kentucky. Online Banking, Bill Pay and Mobile Banking If you are an Online Banking user with River Valley, please enroll in German American s Online Banking by visiting germanamerican.com on or after May 16th. If you prefer estatements, be sure to enroll each of your accounts in estatements at this time, too. For your convenience, a re-enrollment guide will be mailed to you in early May. This guide will walk you through the Online Banking enrollment process and explain the enhanced security features we offer our customers. Bill Pay Bill Pay is available within German American s Online Banking system. Bill Pay users will need to re-enter their payment information in their German American Bill Pay service. We recommend you print your current Bill Pay vendor information for easy access to re-enter the information on May 16th. After you log into German American s Online Banking on or after May 16th, click on the Bill Pay tab to access German American Bill Pay. You can then enter your bill payment information and begin paying your bills. Mobile Banking German American also offers you Mobile Banking. With Mobile Banking, you can transfer funds, make loan payments, view transactions, deposit checks, pay bills and pay people. You may enroll directly into German American s Mobile Banking on or after May 16th from your Smart Phone. Please note that at this time neither estatement enrollment nor estatement viewing are available in mobile banking. You must enroll in estatements within German American s Online Banking system. 5.

6 Business Account Information Guide How your River Valley Financial Bank account(s) will convert to German American Bank accounts. BUSINESS CHECKING If you currently have one of the following River Valley products Your German American account will be... Business NOW Non Profit Account NOW Sweep FFT/VAR NOW Variable Public Fund Checking Public Fund Tier II Super NOW Trust Sweep Prestige Select $20 monthly maintenance fee if balance falls below $10,000. This is an interest bearing account with 6 interest rate tiers which pays you interest on your available balance. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Analysis Account Basic Business Business Bronze Business Checking Business CN Business Gold Business MF Business RV Business Silver CORP Sweep Checking D/B/A Checking Free Business Checking Non Profit IOLTA Preference Checking Small Business Checking No monthly maintenance fee and no minimum balance. This is the ideal account for a business with fewer monthly transactions. Transactions between 1 and 250 are free. Transactions over 250 are charged a $.40 per item fee. This fee will be waived for the first six months. As your business account transitions to German American, we will review your account after the first 6 months to determine if our Mid Tier Business Checking account may be a better fit for you. Our Mid Tier account is designed for a growing business with a modest number of monthly transactions. This account offers up to 600 transactions free per statement cycle. There is a $.25 per item fee for transactions over 600. With a $2,500 minimum balance or average of $10,000 collected in a statement cycle, you will avoid a $10 monthly maintenance fee. We will contact you if we determine that the Mid Tier Business Checking account may benefit you. We welcome your questions and invite you to contact us. Prestige Interest $10 monthly maintenance fee if balance falls below $1,000. This is an interest bearing account with no interest rate tiers which pays you interest on your available balance. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. $MART Checking This is a non-interest bearing account with no foreign ATM reimbursements and lowers your monthly fee from $9 to $5. Please review the Deposit Account Disclosure section of the Welcome Booklet for complete rates and fees for German American deposit accounts. 6.

7 Business Account Information Guide How your River Valley Financial Bank account(s) will convert to German American Bank accounts. BUSINESS CHECKING continued If you currently have one of the following River Valley products Your German American account will be... Advantage Checking Vantage 50 Plus Checking Non Profit Checking Premiere 50 Checking Regular Checking MF Privilege Checking Prestige Direct This is an interest bearing account with no interest rate tiers which pays interest on your available balance. No monthly maintenance fee. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. e-$mart Checking Avoid a $2 monthly paper statement fee when enrolled in estatements. This is a non-interest bearing account. Please review the Deposit Account Disclosure section of the Welcome Booklet for complete rates and fees for German American deposit accounts. BUSINESS SAVINGS If you currently have one of the following River Valley products Your German American account will be... Statement Savings Sweep Savings RV Regular Savings $300 daily minimum balance per month to avoid $1 low balance fee 6 free withdrawals per month, additional will cost $10 per withdrawal Money Market Money Market - RV Market Manager $10 monthly maintenance fee if balance falls below $2,500. There are four balance tiers in this account. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Platinum MMDA Jumbo Savings Business MMDA Public Fund MMDA Market Smart $20 monthly maintenance fee if balance falls below $10,000. There are six balance tiers to this account. See the Rate Chart in the Deposit Account Disclosure located in your Welcome Booklet. Please review the Deposit Account Disclosure section of the Welcome Booklet for complete rates and fees for German American deposit accounts. As by law, transaction limitations apply to all savings accounts. Please refer to the Deposit Account Disclosure in the Welcome Booklet. 7.

8 Business Account Conversion Details Important dates: May 13th: Your business accounts will convert to German American accounts at the close of business on Friday, May 13th. May 14th: May 16th: River Valley offices will open as German American offices on Saturday, May 14th, operating regular hours of business. You will continue to use your current River Valley Debit Card or ATM card through 8:00 a.m. eastern time on Monday, May 16th. You will start using your new German American Check Card or ATM card as early as 8:00 a.m. eastern time. You may enroll in German American s Online Banking on or after Monday, May 16th. Read below for complete details. Checking and Savings Accounts Your current River Valley business checking and savings account numbers will not change. All of your direct deposits and automatic payments/transfers you have tied to your account(s) will see no interruption in service. Also, please keep using your current deposit tickets. Reordering Business Checks After depleting your supply of River Valley checks, please call us or visit any German American office to re-order your check supply. We will order your new supply of checks from our preferred check supplier, Deluxe. Deluxe will ensure the quality of your checks and convert the River Valley routing number to German American s routing number. If you use another check supplier, please contact us before ordering. We will provide you with a specification sheet which should be given to your supplier when placing an order. The sheet will include German American s routing number and the format for the entire MICR line. Statement Cycles Your final River Valley business account statement will be processed at the close of business on May 13th and will be mailed to you. After May 13th, you can expect your German American statement to be processed at the end of the month. All Public Fund Accounts and Business Checking Accounts will receive check images. Wire Transfers If you use an incoming wire transfer service, you will need to provide the following information to the originator to use starting Monday, May 16th. Receiving Bank: German American Bancorp Receiving ABA number: Beneficiary name, address and account number. If the beneficiary will need further handling instructions, those should be provided to the sending bank as well, such as for final credit to, payment on invoice number, or credit account number, etc. For customers who initiate domestic and international outgoing wire transfers by call-in, faxes, s, or Online Banking, we will contact you directly to activate a new funds transfer agreement form with German American. Our security process to release an outgoing wire transfer by these methods is a call back to an authorized name on your business account. The cut off for wire transfers is 4:00 p.m. eastern time. Reg CC Funds Availability Policy German American will generally make your checking account funds available next day after day of deposit. However, longer delays may apply. Please see our Reg CC Funds Availability Policy in our Deposit Account Disclosures section in the Welcome Booklet. 8. Overdraft Protection - Prestige Coverage If you have opted-in to River Valley s SOS discretionary overdraft protection program, you will continue to have discretionary overdraft protection with German American with the following limits: Privilege Checking, Preference Checking, Worker s Advantage Checking, or a Non-Profit or DBA account will be raised from $500 to $600. Advantage Checking will be raised from $800 to $1200. e-lifestyles Checking will be raised from $1000 to $1200. Money Market accounts will remain the same at $1200. If your limit is $300 with River Valley, it will be raised to $600. Should you like to opt-out of our discretionary overdraft coverage, please contact German American s Customer Care Team at , and we will be happy to help you.

9 Business Account Conversion Details Business VISA Check Card German American Business VISA Check Card replaces what you currently know as a River Valley Debit Card. If you currently have a River Valley Debit Card to access the funds in your business account, your new German American Business VISA Check Card will arrive in the mail on or after May 9th. As part of our commitment to enhance the security of our products and services, we are pleased to tell you that your Business Check Card will be issued as a chip-enabled card, which provides enhanced security when used at a chip-enabled reader. Visit germanamerican.com/chip-card to learn more. When you receive your new Check Card in the mail on or after May 9th: Activate your new card and set your PIN (Personal Identification Number) by following the instructions on the card label on or before Monday, May 16th. Continue to use your River Valley Debit Card through 8:00 a.m. eastern time on Monday, May 16th. Start using your new German American Check Card as early as 8:00 a.m. eastern time on Monday, May 16th. You can conveniently change your PIN by calling or use any of our ATMs located throughout southern Indiana and Carrollton, Kentucky. Important Note About Your Check Card: Since your card number will change, remember to switch any automatic or recurring charges made from your current River Valley Debit Card number to your new German American VISA Check Card number. School Spirit Check Card program: If you currently carry a River Valley School Spirit Card, we are pleased to announce that German American will continue this program to raise funds for local schools. At this time, we are only able to issue one card design for each school corporation, so the card design you receive may be different than the design you currently carry. In mid-summer, we will offer you additional School Spirit designs in our offices. Loans Your loan account number(s) will not change. Please keep using your River Valley coupon book(s) to make your loan payments with German American. If you have a loan payment automatically deducted from a River Valley deposit account, this payment will automatically transition to your German American account. Your loan payments can be made at any German American office throughout southern Indiana and Carrollton, Kentucky. You may also mail payments to: German American, P.O. Box 360, Jasper, IN Federal Deposit Insurance Corporation (FDIC) Coverage If you currently have deposit accounts at both River Valley and German American, contact our banking professionals to ensure you have the maximum amount of FDIC coverage available. Online Banking and Bill Pay If you are a Business Online Banking user with River Valley and you do not need the following services, you will re-enroll in German American s Personal Online Banking by visiting germanamerican.com on or after May 16th: ACH origination or online wire transfer service Multiple users Multiple business entities linked in your Online Banking Account For your convenience, a re-enrollment guide will be mailed to you in early May. This guide will walk you through the Online Banking enrollment process and explain the enhanced security features we offer our customers. If you require ACH origination service, online wire transfer service, multiple users or multiple business entities linked in your Business Online Banking account, you will be contacted directly by a German American Treasury Management Professional by April 29th to help you set up your Business Online Banking account. Bill Pay Bill Pay is available within German American s online banking system. Bill Pay users will need to re-enter their payment information in their German American Bill Pay service. We recommend you print your current Bill Pay vendor information for easy access to re-enter the information on May 16th. After you log into Online Banking, click on the Bill Pay tab to access German American Bill Pay. You can then enter your bill payment information and begin paying your bills. 9.

10 :) Additional Information About German American Bank by Telephone German American s BankLine 24 will be your new service for accessing your accounts by telephone. Please use the phone number starting Monday, May 16th, to access your German American account information. This free, convenient service is available to check balances, transfer funds, make loan payments, and more, 7 days a week, 24 hours a day from a touch-tone phone. The first time you call BankLine 24, you will use your account number and the last four digits of your social security number as your PIN. Pure personality Check Card Want to show your personality every time you pay? Upload your favorite photo to appear as the background on your Check Card. Show off your children, grandchildren, pets, family, new car...and more! Plus, use your Pure Personality Check Card anywhere VISA is accepted...grocery stores, local shops, department stores, gas stations, restaurants, and you can even get cash back at merchants. As with all German American cards, your Pure Personality Check Card will be chip-enabled. Visit germanamerican.com to upload your Pure Personality image. *$10 image upload fee may apply. :) CARDHOLDER NAME Online Banking and Mobile Banking Manage your money from home or on the go with German American s Online Banking and Mobile Banking App. You can: Check account balances See your transaction history Transfer funds between eligible accounts Pay bills Pay people with Popmoney Access financial calculators Locate our offices and ATMs Deposit checks with Mobile Deposit 10.

11 Additional Information About German American Apply Online for your Home Loan Visit germanamerican.com to access our Home Loan Center. You can use this online portal to apply online or get pre-qualified today. You can also check current rates, view informational resources about the home loan process, access mortgage calculators, and meet our Home Loan Experts. Our goal is to provide the highest level of service at competitive rates. Rest assured that our Mortgage Loan Originators are only a phone call away if you need help. Are you following us? Stay updated on social media with customer appreciation days, community events, financial news, and giveaways happening at German American LIKE us on Facebook facebook.com/germanamericanpage FOLLOW us on germanamerican.com Utilize our website, germanamerican.com, as an extension of our office locations. You can: Access your personal and business online banking accounts Get an online insurance quote Utilize online financial calculators and rate tools Upload your favorite photo to be printed on your Pure Personality Check Card Get a complete list of our office and ATM locations Live chat with our financial professionals if you have a question Read information about the products and services we offer Connect to our Investor Relations webpage if you are a stockholder or just want to learn more about German American And more! 11.

12 We appreciate your loyalty to River Valley and look forward to earning your loyalty as one German American Bank team. Symbol Our Shield Integrity People Relationships Performance C ore Values Security Customer Service Excellence Community C ommitment 12.