Quick Install Guide. Before you start, make sure you ve received your broadband activation text or . You can t connect without it.

Transcription

1 Quick Install Guide Before you start, make sure you ve received your broadband activation text or . You can t connect without it.

2 Contents What s in the box? 4 Connecting your WiFi modem the Foxtel Hub 5 Connecting your devices via Ethernet 6 Connecting your devices via WiFi 7 Understanding the icons 8 Need assistance? 9 Stay connected with Foxtel Home Phone 10

3 Get ready for great entertainment Exciting times. You re minutes away from a world of unparalleled entertainment. This guide will take you through all the steps to get your WiFi modem, the Foxtel Hub, up and running in no time.

4 What s in the box? Make sure you ve received your broadband activation text (example below) or as you can t proceed without it. A Modem Phone Wall socket FoxtelMSG: Good news your Foxtel Broadband is ready to roll. You ll find the instructions with your Foxtel Hub. Questions? Visit foxtel.com.au/broadbandhelp or call B ADSL filter C ADSL connection cable Power pack D E Use this info to connect your WiFi. Keep it secret. Keep it safe. 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming WiFi password 4 Foxtel Hub Ethernet cable WiFi Keep Me Card

5 Connecting your WiFi modem the Foxtel Hub 1 Connect the end of the ADSL filter A labelled Wall socket into your phone socket located on your wall. 2 If you have a home phone, connect your existing phone cable into the ADSL filter input labelled Phone. 3 B If you don t have a home phone handset, simply use the ADSL connection cable to connect your Hub straight into your wall socket. No filter required! 3 Connect the grey ADSL connection cable B into the input of the ADSL filter labelled Modem. Connect the other end of the ADSL connection cable to the DSL input on your Foxtel Hub. DSL USB Cable not supplied Modem Phone Wall socket A 4 Time to power up. Connect the Power pack C cable from your Foxtel Hub to your power point and ensure the power is switched on. 5 Press the power button on the back of your Foxtel Hub and the device will start to setup. It s best to let the device do its thing and come back in 10 minutes, but if you stick around you ll see a light sequence on the internet icon flashing red, solid red, solid blue, flashing red, solid red and finally a continuous solid blue. Now your Foxtel Broadband is ready. Don t plug any other devices into your Hub until all blue lights appear. 10/100 Gigabit WAN Reset Power DC 5 2 Have a Home Phone? Connect the ADSL filter A to the socket where your home phone is located 1. For more information about your home phone go to page 10. C 4 1 Need assistance? See page 9. 5

6 Max Total Loading 10A 2400W Ethernet Connecting your devices via Ethernet The Foxtel Hub has four Ethernet ports to directly connect to your home devices. You should connect your fixed devices (such as your iqhd, iq3 or desktop computer) via Ethernet where possible. Computer / Laptop iqhd Y Pb Pr L R HD Component Composite Audio Out Video Out Video Out (Fixed Audio) VCR Scart (Fixed Audio) TV Scart S - Video Out USB Digital Audio Out (Fixed Audio) Cable Input Coaxial Optical HDMI Telephone Line 240V - 50Hz DSL USB iq3 10/100 Cable Input Digital Audio Out Optical Coaxial HDMI USB Ethernet 5V DC 500mA 12V DC 5A max WiFi connection also available. See page 7. Gigabit WAN Reset Power Use the Gigabit port to connect to your favourite device for best streaming. Powerline Adaptor (PLA) DC Reset Security Ethernet Powerline Adaptors allow you to transfer the internet to any room in your house using your home s electrical wiring. For more information, visit foxtel.com.au/support 6

7 Connecting your devices via WiFi Connecting via WiFi Connect via WPS for simple WiFi with no password required 1 In your WiFi settings on your device, select the Foxtel Hub network as shown on your Foxtel WiFi Keep Me Card E or on the back of your Foxtel Hub. If you will mainly stream video to this device we recommend selecting the FoxtelHubMedia network. Note: FoxtelHubMedia network is not available on all devices. DSL USB Connect (WPS) Internet 10/100 WiFi If your device supports WPS connection (check your device manual if unsure) you can simply press the Connect WPS button on your Foxtel Hub until it flashes blue and then enable connection on your chosen device as shown in your device manual. Gigabit iq Connected E 1 Use this info to connect your WiFi. Keep it secret. Keep it safe. 2.4GHz WiFi Name (SSID) best for range 5.0GHz WiFi Name (SSID) best for streaming WAN Reset Power DC 2 WiFi password 2 Now enter the WiFi password shown on your WiFi Keep Me Card, press Join/OK, and you re connected. 7

8 Understanding the icons Connect (WPS) Use for quick WiFi set up of WPS supported devices. It will show as solid blue when ready to be pressed. When pressed, the light will blink blue for two minutes to indicate it s available to connect a device. Internet Will be solid blue when your Foxtel Hub is connected to the internet, blinking red when establishing a connection and solid red when not connected to the internet. WiFi Solid blue means it is available to connect to WiFi-capable devices. Blinking red means your Hub is powering up. Solid red means your Hub is not available to connect to WiFi-capable devices. iq Connected When solid blue your iq is connected to your Foxtel Hub. No light means no iq connection. 8

9 Need assistance? You re not alone on your Foxtel Broadband journey. If you come across any bumps along the road, we re here to help. If your broadband won t connect, first check that you ve received a text or confirming the service is activated. Refer to this handy table for quick fixes to some common problems. What s happened? My Foxtel Broadband won t connect. My Foxtel Broadband is running slow. I ve lost or forgotten my WiFi password. Try this Check that you have a dial tone on your phone. Check that your cables are plugged in securely. If you ve checked these, then turn your Foxtel Hub off via the power button on the back, wait for one minute, then turn it back on. First, check that you haven t used all of your included data by visiting My Account. Then, try moving your device closer to the Foxtel Hub to see if there s an improvement. WiFi speeds can be impacted by walls, obstacles or interference from nearby devices. Don t worry. If you ve lost your Foxtel WiFi Keep Me Card, you can find your setting details on the back of the Hub. If you ve changed your WiFi details, you can always set them back to the default by pressing the reset button on the back of your Foxtel Hub for 10 seconds. Still need help? If you need help, day or night, our dedicated Tech Squad are here to guide you through any problems you may have. For 24/7 support, call or visit foxtel.com.au/broadbandhelp 9

10 Stay connected with Foxtel Home Phone If you have taken a Home Phone Service with your Foxtel you can enjoy the following features as part of your bundle. Unlimited standard local and national calls Voic Caller ID Looking to get more out of your home phone? You can stay in touch with family and friends with our mobile and international call packs. To find out more about the Foxtel Home Phone service, including any applicable call charges and handy extras, go to foxtel.com.au/homephonehelp How to use common home phone features 1 Voic How do I use it? The first time you call your voic service, voice prompts will guide you through recording your personal greeting and setting a PIN. You won t need to enter the PIN when calling your voic from your phone but you will need it if calling from another fixed or mobile service. Accessing your Voic To access Voic from your phone, dial Your default PIN is the last six digits of your telephone number. 10

11 How to use common home phone features (cont.) 2 Call Waiting What is it? When you re on a call, Call Waiting will let you know if someone else is trying to call you by playing two beeps every five seconds. You can put your current caller on hold and take the other call and then switch between callers. To answer incoming call or switch between calls RECALL Dial tone 2 To hang up one call and return to the other RECALL Dial tone 1 To reject an incoming call RECALL Dial tone 0 3 Call Return What is it? Missed a call? Go back and retrieve the number of your last unanswered call. Using call return For 35c per call plus standard call charges, simply dial * 1 0 # from your phone and the last unanswered phone number within the last 48 hours will be announced (except for blocked numbers). You ll then be given the option of calling the missed number by pressing 1. Turn ON Call Waiting 1 # Follow prompts or Dial tone * 4 3 # Announcement Turn OFF Call Waiting 1 # Follow prompts or Dial tone # 4 3 # Announcement 11

12 FOX0034 1/15 For more information, go to foxtel.com.au/broadbandhelp