IN THIS GUIDE YOU WILL LEARN HOW TO GET YOUR ROUTER GOING IN NO TIME THE INCREDIBLY EASY GUIDE TO SETTING UP YOUR DGN2200 WIFI MODEM ROUTER

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1 IN THIS GUIDE YOU WILL LEARN HOW TO GET YOUR ROUTER GOING IN NO TIME THE INCREDIBLY EASY GUIDE TO SETTING UP YOUR DGN2200 WIFI MODEM ROUTER

2 MAKE SURE YOU HAVE THESE BITS AND BOBS HANDY The Netgear WiFi ADSL Modem Router supplied by Optus has been preconfigured by Netgear at the factory with unique WiFi security settings to simplify your installation. These settings are printed on the underside of the Netgear WiFi ADSL Modem Router and on the handy WiFi information card included in the box. A. DGN2200 WIFI ADSL MODEM ROUTER B. POWER SUPPLY C. ROUTER STAND BRACKET D. ADSL FILTER E. YELLOW ETHERNET CABLE (1.5M) F. GREY PHONE CABLE WALL SOCKET MODEM PHONE G. WELCOME LETTER H. INSTALLATION GUIDE (The thing you are reading) I. WIRELESS INFORMATION CARD Keep me handy your user information for wireless Network name: (SSID): Network Key: 1

3 SAY HELLO TO YOUR SHINY NEW ROUTER BEFORE YOU INSTALL AND CONNECT YOUR ROUTER, TAKE A MOMENT TO FAMILIARISE YOURSELF WITH THE FRONT AND BACK PANELS OF THE ROUTER. THE FRONT PANEL The wireless modem router front panel contains status LED lights. You can use the LEDs to verify various conditions. See the table below to see what each LED means POWER, SOLID GREEN, power is supplied to the router FACTORY SOLID RED, POST (Power-On Self-Test) failure or device malfunction RESET OFF, power is not supplied to the router FACTORY RESET, during a reset, the lights blink red three times and then turn green as the modem resets to the factory defaults. A factory reset will reverse any settings you ve customised, e.g. it will change back to the WiFi Network Name and Password printed on the WiFi card we sent you 2. ETHERNET SOLID GREEN, the powered device is connected to the associated Ethernet Local Area Network (LAN) port PORTS 1-4 BLINKING GREEN, data is being transmitted or received SOLID AMBER, the powered device is connected to the associated Ethernet Local Area Network (LAN) port BLINKING AMBER, data is being transmitted or received OFF, no link is detected on this port, or modem powered off, or no cable or powered device is connected to the associated port 3. USB SOLID GREEN, USB device has been accepted by the Router and is ready to be used FAST BLINK (GREEN), data is being transmitted or received over the USB link OFF, no USB device is connected 4. DSL SOLID GREEN, the ADSL port is synchronized with your ISP s DSL Access Multiplexer (DSLAM) BLINKING GREEN, the ADSL is synchronizing with Optus OFF, no link is detected on the ADSL port 5. INTERNET SOLID GREEN, the wireless modem router is connected to the internet. The LED will remain solid green if the internet session is dropped due to an idle time-out, but an ADSL connection is still present BLINKING GREEN, if the session is dropped for any other reason, the LED will turn off RED, the wireless modem router is connected to the internet and traffic is passing through the device OFF, the wireless modem router attempted to connect to the internet but failed The wireless modem router is powered off, in bridged mode, or there is no ADSL connection 6. WIRELESS SOLID GREEN, the Wireless Access Point is enabled BLINKING GREEN, data is being transmitted or received over the wireless link OFF, the Wireless Access Point is disabled 2

4 THE BACK PANEL The back panel of the wireless modem router contains a number of port connections. The ports are colour-coded to distinguish your internet port from the other four ports that connect to the wired computer(s) on your LAN Wireless antenna 2 USB port 3 Four local Ethernet RJ-45 LAN ports for connecting the router to the local computers 4 RJ-11 ADSL port for connecting the router (2) to an ADSL line 5 Power switch 6 AC power adaptor input WHAT DO THE BUTTONS MEAN? WPS You can use the WiFi Protected Setup (WPS) feature with clients on the network that are WiFi certified and WPA capable. WIRELESS By default, the wireless modem router is set up to work as a wireless access point. Pressing this button turns the wireless access point feature off and on. You can also do this through the Wireless Settings screen. WPS + WIRELESS Pressing both buttons at the same time resets the unit to the factory default settings. 3

5 LET S GET STARTED STEP 1 CHECK THESE THINGS FIRST Please install your modem after your Optus service activation date and ensure you have the following items before installation: Your Welcome letter with your username and password Filter (x2) Grey telephone cable Netgear ADSL WiFi Modem Router Yellow Ethernet cable Modem power cable TIP: If you have a back-to-base alarm, ensure you have a central filter installed. STEP 2 CONNECT THE FILTERS AND TELEPHONE 1 To install the filter connect the side labelled Wall Socket to the telephone wall socket. 2 If you have a different wall socket (600 series as pictured) you ll need to use an adaptor (605 to RJ11). These can be purchased from any electronics store. 3 Remove the sticker covering the rear ports. 4 Connect the grey telephone cable to the filter port labelled Modem and the grey port on the modem. 5 Connect your telephone to the port on the filter labelled Phone. TIP: To add additional telephone devices that share the same telephone number as your Optus DSL Broadband service (for example: telephones, fax machines, dial-up modems, answering machines and some digital pay TV equipment), you ll need to use an additional filter and install them as described for the telephone above. 600 SERIES SOCKET WALL SOCKET MODEM PHONE 4

6 STEP 3 CONNECT THE MODEM TO YOUR COMPUTER 1 Connect the yellow Ethernet cable to a yellow port on your modem. 2 Connect the other end of the yellow Ethernet cable to the Ethernet port of your computer or laptop that is labelled with this symbol ( ) on most computers. 3 Connect the modem power cable to a power point and the other side to the modem power inlet. TIP: It is recommended you connect via Ethernet first before setting up your WiFi connection. ETHERNET PORT WALL SOCKET MODEM PHONE (2) 5

7 STEP 4 START ER UP 1 Switch your modem on by pressing the Power button on the back of the modem. 2 The Power LED and Ethernet LED will light up. The LED labelled DSL will blink during installation then after a couple of minutes will remain a steady green and the internet LED will light up. POWER BUTTON TIP: If the DSL LED keeps blinking your modem is unable to establish a broadband connection. Please check: The Power LED is steady green and ensure all cables are connected You are installing your modem after the activation date that we have arranged with you Remove all other phone equipment or test modem on a different wall socket POWER ETHERNET DSL INTERNET STEP 5 YOUR SETTINGS 1 Open your internet browser and ignore any error messages that may appear (e.g. Internet Explorer, Firefox, or Safari) and type in the address field of the browser. 2 Replace the default address com.au) and password with your personal and password as provided in your Welcome letter and click apply. The modem will now connect to the internet this may take a few minutes. 3 Close and reopen your browser. TIP: If it s the first time you are using Optus Broadband you will be directed to ServiceNet to activate the service. Service Net is an online facility to confirm the status of your account or determine if your login details are correct. 6

8 GET THE WIFI GOING 1 2 Locate the WiFi settings on your computer or other device. These will vary depending on the gadget you re connecting to. Give us a shout on if you re having trouble finding them. Enter the WiFi Network Name (SSID) and Password that s on your WiFi card and voila, you re good to go! Heads-up: if you choose to customise these settings, your details will be different to what is printed on your WiFi card. A factory reset will reverse any settings you ve customised, e.g. it will change back to the WiFi Network Name and Password printed on the WiFi card we send you. Keep me handy your user information for wireless Network name: (SSID): Network Key: MANAGING YOUR ACCOUNT NOW THAT YOU VE CONNECTED YOUR WIFI ADSL2+ MODEM, YOU CAN GET ON WITH SETTING UP ANY OTHER FEATURES YOU MIGHT NEED. CHANGING YOUR WIFI ADSL2+ MODEM PASSWORD If you wish to change your WiFi ADSL2+ Modem password, please follow the steps below: 1. Open your web browser and change the address to 2. Enter the default username and password as follows: Default Username: admin Default Password: password 3. From the menu on the top click Administration and then select the management tab. 4. To change the password, type a new password and retype it in the Re-Enter New Password box to confirm it. Then click Save settings to have the password changed. 5. Write down your new password and keep it safe. You may want to write it down with the Settings Summary page if you printed it earlier. Note: You will need to use this new password to access any of your WiFi ADSL2+ Modem s advanced features or to reconfigure your service. If you forget this password you can reset your WiFi ADSL2+ Modem by pressing and holding the reset button for five seconds. This will also delete any other customised settings you have set. YOUR ACCOUNT For information on managing your Optus DSL go to: optus.com.au/customerhelp 7

9 I NEED HELP! GOT ANY ISSUES, PROBLEMS OR HEAD-SCRATCHERS? Q. What should I do if I m having trouble connecting? A. Like any IT guru will tell you, first try restarting your modem by switching off the power on the back, wait 10 seconds, then turn it back on again. Give it a few minutes to restart and reset your connection. If you re still having trouble give us a shout on Q. What if I can t make or receive calls? A. First, try restarting your modem by switching off the power on the back, wait 10 seconds, then turn it back on again. Give it a few minutes to restart and reset your connection. If you re still having trouble give us a shout on Q. I ve just received my shiny new modem. Do I need to call Optus first? A. No. Just read the instructions and everything should be sweet. Q. I ve forgotten my WiFi password. What do I do? A. Don t panic! The default WiFi Network Name (SSID) and Password can be found in the Wireless Information Card in the box. It s also on the bottom of the modem. Q. I need further help configuring the modem, for example with advanced WiFi features. A. Tech-head huh? Download the full modem user guide at optus.com.au/helpme 8

10 EVERYTHING YOU VE DONE SO FAR HAS LED TO THIS MOMENT WE HAVE FAITH THAT YOU CARRIED OUT YOUR TASK SPLENDIDLY. BUT, IN CASE YOU NEED A LITTLE HELP, PLEASE CONTACT OUR DSL TECHNICAL SUPPORT AT OR VISIT OPTUS.COM.AU/HELPME OPTUS16716/ (10/13)

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