TELUS Internet set up guide. Read me first

Transcription

1 TELUS Internet set up guide Read me first

2 Welcome Thank you for choosing TELUS. The 8 simple steps in this guide will help you set up your wireless gateway and quickly connect to the Internet. If you have questions after reading this guide, please call 310-TECH (8324). Table of contents Set up... 3 Trouble shooting... 8 Frequently asked questions What s in the box n Wireless gateway n Power adaptor n Telephone jack splitter n Ethernet cable n Telephone cable n Microfilters n Set up guide

3 Set up Step 1 Locate the telephone jack closest to your computer and insert the telephone jack splitter into this jack. Step 2 If the telephone jack will be used for a telephone as well, insert a microfilter into one of two ports of the telephone jack splitter and connect your telephone to that microfilter. Microfilters eliminate interference during telephone calls. telephone jack splitter telephone jack microfilter Step 3 Connect the remaining microfilters to all other telephone jacks in your home that are connected to a telephone, fax machine, answering machine or any other equipment. additional telephone 3

4 Step 4 Plug one end of the telephone cable into the empty port on the telephone jack splitter and the other end into the grey phone port on the back of the wireless gateway. Important: Do not connect a microfilter between the wireless gateway and the telephone jack splitter. telephone jack splitter wireless gateway microfilter telephone cable phone port on wireless gateway 4

5 Step 5 Connect the power adaptor to the wireless gateway and plug it into the closest power outlet wireless gateway power adaptor 5

6 Step 6 Plug one end of the Ethernet cable into the Ethernet/LAN port on your desktop or laptop computer. Plug the other end of the Ethernet cable into one of the 4 Ethernet/LAN ports on the back of the wireless gateway. Your laptop or desktop computer must be wired to the gateway to complete the first time setup of TELUS Internet service. PC Ethernet / LAN port symbol computer MAC Ethernet / LAN port symbol < > Wireless modem Ethernet port Ethernet cable Step 7 Wait for 4 green lights to appear (Power, DSL, Internet and Ethernet/LAN). It may take a few minutes for the 4 lights to appear. Important: If all four lights do not turn green please refer to the trouble shooting section of this guide on page 8. Power DSL Internet Ethernet/LAN 6

7 Step 8 Open your Internet browser (ie. Internet Explorer). Follow the TELUS Internet setup screens to accept the TELUS service agreement and to complete your setup. Important: Depending on your security settings, you may have to download and run the TELUSInternetInstallWizard before TELUS can complete the installation of TELUS Internet services. Look for the file download screen. Congratulations, you have completed the TELUS Internet set up process. See reverse for trouble shooting and frequently asked questions. 7

8 Trouble shooting ISSUE Power light is not green DSL light is not green POSSIBLE RESOLUTION n Check your power adaptor to ensure it is connected to a live outlet check that the outlet works or try a different power outlet for the wireless gateway n Ensure your Internet service activation date has arrived (typically 5 business days after your order has been placed) n Verify the telephone cable is properly connected to the wireless gateway (grey phone port) and the telephone jack n Ensure that you do not have a microfilter connected to the telephone cable that connects your wireless gateway to the telephone jack n Test the telephone line is active by plugging in a phone and listening for a dial tone n If these steps did not solve the issue, unplug the power adaptor from the wireless gateway for 30 seconds to reboot. 8

9 Trouble shooting continued ISSUE Ethernet/LAN light is not green Internet light is not green Power light flashing red POSSIBLE RESOLUTION n Verify that the Ethernet cable is properly connected from the Ethernet/LAN port on your wireless gateway to the Ethernet/LAN port on your computer n Within the Internet network settings on your computer, ensure that the Ethernet connection is set to enabled n Unplug the power adaptor and wait for 30 seconds before reconnecting. This will reboot your wireless gateway. n A blinking or solid Internet green light means the Internet is working n Gateway is receiving a firmware update do not unplug. 9

10 Trouble shooting continued ISSUE Internet connection issues Mac user TELUS Internet setup screen is not displayed POSSIBLE RESOLUTION You may need to confirm your network settings by following these simple instructions: n Click the Apple menu n Choose System Preferences n Click the Network Icon n From the show dropdown menu, select Built-in-Ethernet n Choose the TCP/IP tab n Set the configure menu to Using DHCP n Leave the remaining fields blank n Click Apply now and close window n Verify that the following four lights appear on your wireless gateway (Power, Ethernet/LAN, DSL and Internet). If not, please review the trouble shooting section for the light that is not lit. n If this does not solve the issue, unplug the power adaptor from the wireless gateway for 30 seconds to reboot. 10

11 Frequently asked questions How do I replace my current wireless gateway with a new one? n Unplug your old wireless gateway and follow the setup instructions beginning on page 3 n If you currently use a wireless network, you will have to re-establish your wireless settings for the new wireless gateway by visiting: TELUS.com/internetsetup What is my TELUS username and password? n The TELUS username and password were provided when you ordered the service and allow you to access , TELUS security services, webspace and TELUS Support Centre. If you can not remember your username and password please call 310-TECH (8324). How do I setup an additional computer to access my and establish my wireless home network settings? n Connect an additional computer to your wireless gateway with an Ethernet cable to one of the free LAN ports on the back of the wireless gateway. n Launch your Internet browser on your additional computer. Enter internet.telus.com/setup n Follow the screens to complete the setup process How do I connect another computer wirelessly to my wireless gateway? n Follow the steps found at telus.com/help How do I get additional microfilters? n Call 310-4NET (4638) 11

12 2011 TELUS 04/11