Nagios Integration. ]project-open[ Open Source Enterprise Business Application. Human Ressource. Management. Knowledge Management.

Transcription

1 Human Ressource Management Collaboration Customer Relationship Management Project Management Knowledge Management Project Controlling Nagios Integration Financial Controlling ]project-open[ Open Source Enterprise Business Application

2 Intro

3 About cognovís Started 2004 as IT consultancy Networked company with employees in 4 countries Join Venture in Hyderabad / India Close partnerships in Spain and Slovenia Expertise in: Business process (software) for project oriented companies Knowledge building and management (software) Member based organisation management (software) Customer base: SMEs Associations (Universities) Experience of collaboration in EU projects (E4) ]po[ Core Development Partner

4 ]project-open[ in a Nutshell ]po[ is an OSS Web-based "Enterprise Project Management" software for project-based organizations. It integrates areas such as CRM, sales, project planning, project controlling, collaboration, timesheet, invoicing and payments. As one of the largest open-source based web applications in the world with more then 1,000,000 lines of code, ]po[ is used by more then 1000 companies in 25 countries to run their business a

5 ]project-open[ covers the following areas System Monitoring Human Ressource Management Collaboration Knowledge Management Ticket Tracking Customer Relationship Management Project Management Financial Controlling Financial Controlling Reporting

6 The ]po[ ITSM Process Map Strategy, Policies, Culture,... Operational Procedures Service Level HR Provider Customer Service Desk Ticket Incident Request for Change RfC Priorization / Portfolio Problem Project Proposals Project Project Configuration Release Change License Mgmt Software Development Financial

7 August 2008 Current Status Maturity Idea Definition Strategy, Policies, Culture,... Prototype Feedback 1st Cust Operational Procedures Service Level HR Provider 2nd Cust Product Customer Service Desk Ticket Incident Request for Change RfC Priorization / Portfolio Problem Project Proposals Project Project Configuration Release Change License Mgmt Software Development Financial

8 Nagios Integration

9 ]po[ as an Integration Platform Simple import of BB4 status currently for display-only Nagios Big Brother OCS- Inventory H- Inventory Working unidirectional import Maturity Idea Definition Prototype Feedback 1st Cust 2nd Cust Product First conversations about integration OTRS Bug Zilla RT Tickets Events Invent. CRM ]project-open[ Finance Users Protocol Gantt vtiger Outlook Plugin Outlook integration using vtiger CRM plugin Generic mail import using SMTP/Fetchmail Unidirectional import of SAP project costs into ]po[ Export of ]po[ financial information to NAV using UBL (see below) ]po[ CSV export readable by Lexware Buchhalter ]po[ CSV export suitable for Datevbased tax consultants UBL (Unified Business Language) is a simplified version of ebxml Flexible CSV export allow to connect other accounting packages Active Directory and OpenLDAP Generic Linux PAM Import scripts for custom SQL user databases SAP FI Navision Lexware Datev generic UBL other Accounting LDAP PAM Custom User-DB openproj GanttProject ODBC MS-Project XML-RPC SOAP/ WSDL Import of same data as GanttProject. Complete bidirectional round-trip editing GanttProject an import MS-Project schedules Generic ODBC interface to read data from ]po[ and to create new object via PlPg/SQL database API Generic and configurable XML-RPC interface. Allows to map XML-RPC calls into ]po[ TCL calls Generic SOAP/WSDL implementation from University Vienna. However no customer installation yet.

10 Nagios Integration Overview 1. ]po[ receives and parses Nagios alert s. 2. ]po[ parses the Nagios configuration files and creates Configuration Items (=objects) for hosts and services Configuration File ]project-open[ Systems Monitoring Config. Database Ticket Tracking

11 The List of Tickets

12 Services Status

13 Automated ticket closure

14 Nagios Integration Details ]project-open[ 3 1 Postfix ~/Maildir /new 2 acs-maillite 6 Nagios Import 5 Configuration Database 4 Ticket Tracking /usr/local/nagios/etc/nagios.cfg

15 Nagios Integration Details 1. A locally running Postfix instance receives s (possibly imported via fetchmail) and delivers them to ~/Maildir/new/ 2. An OpenACS acs-mail-lite process scans ~/Maildir every few minutes 3. ]po[ s intranet-nagios package receives callbacks from acsmail-lite, parses the Nagios subject line and extracts extract all important variables (host, service, status etc.): 4. ]po[ check decides whether to open a ticket or trigger a workflow 5. ]po[ check is there is already an open ticket for the specified host/service and add the current message to the existing ticket 6. If we are running a workflow ]po[ checks if there is the need to move the workflow along based on the Nagios .

16 Nagios Integration Details 7. Dependent on configuration, ]po[ checks for budget constraints in the associated project and alerts financial controllers. 8. According to urgency and skills, the best available resource (internal or external) is assigned to the ticket. This requires: - resource planning and timesheet management - supplier database - legal frameworks, SLAs 9. If the incident is handled, the workflow could move on to incident analysis and underlying problem solving. 10. If necessary, ]po[ generates a new host and/or service as Configuration Items in the configuration database. 11. Alternatively, ]po[ can also parse the Nagios configuration files and import all hosts and services into the ConfDB.

17 Conclusions Nagios is a great interface to server infrastructure Parsing the Nagios config files & mails wasn t much fun, but it s OK Feature Requests: API or other format to read the Nagios database. Nagios returning the host s list of hardware & software similar to OCS-Inventory Send out s in XML format for easier parsing?

18 Future ideas Link XoWIKI with ConfItems Use Nagios API for access to all data Pray for NDO Utils perform better and do it with PostgreSQL Manage notifications based on contacts searches (expert find) Integrate notification periods with Resource Management and absences Use Nagios for external incoming notifications: Production / Delivery status changes in ERP Analysis of financial data KPIs Track ITIL KPIs with ]po[ QCM (quality control management) Use nagios to fill in ]po[ QCM KPI values Convince more IT departments that controlling has benefits.

19 Screenshots configuration database

20 Sample Nagios Configuration

21 This option lets you import the network definition from the Nagios configuration files

22 ]po[ shows the list of Nagios items parsed from the config files for sanity checks as a collapsible list

23 Opened up collapsible list with the details on the Host Berlin2 and its PcDemo service (our main demo server)

24 The Configuration Items page by default show all available top main hardware items

25 By selecting All items you also get the sub-elements, both hard- and software Here you can see a number of ASP customers hosted on the server Berlin2

26 Nagios Configuration: Determines where to find the Nagios home directory on the local computer

27 Screenshot from a different server with additional integration with: OCS-Inventory Question: Could you include this in Nagios?

28 Continuation from OCS Inventory integration

29 Continuation from OCS Inventory integration

30 Continuation from OCS Inventory integration

31 Continuation from OCS Inventory integration

32 ]project-open[ Human Ressource Management Collaboration Knowledge Management Project Management Customer Relationship Management Project Controlling Financial Controlling Please visist and sign up to receive four times a year our newsletter and subscribe to our RSS feeds to stay up to date