Lean Service Practitioner Training

Transcription

1 Lean Service Practitioner Training Eliminate waste and maximize customer value kpmg.com/eastafrica/mc

2 Lean Services Practitioner Training Lean management is a set of principles and tools which aims to identify and eliminate non-value adding, wasteful activities while improving efficiency and profitability by improving quality, cost and value delivery. Lean Services is the application of Lean Manufacturing principles to the services sector. It provides massive opportunities for companies to reduce waste and hence save money, while improving customer satisfaction. Lean services have been implemented by all major companies in the world to provide massive savings and improvement in customer satisfaction. A Lean Services Practitioner is skilled in all aspects of lean principles, tools, techniques and implementation. This three day training course, also provides a Certificate of Achievement in Lean Services Practitioner which proves your ability in all aspects of Lean Management. The tools associated with Lean will be explained individually and then brought together to show how they can work together to provide the benefits to the organization through the use of lectures, simulations, case studies and team projects. The course is focused on the people aspects of Lean and explains how to foster the leadership and culture needed for Lean to work. The training will cover case studies from various functional areas in multiple sectors. Who should attend? Managers, change agents, project team members, consultants, professionals and hands-on line staff, functioning in various key areas including: Sales & Marketing professionals Customer Service professionals Healthcare professionals MIS professionals Process improvement professionals Financial Services professionals Retail and distribution professionals Educators Project Managers Financial & Accounting professionals Human Resource professionals Hospitality professionals Logistics & Transportation professionals Purchasing professionals Telecoms professionals Public Sector professionals And any other professionals to enable them apply lean best practices, tools, techniques to their key process areas. 2 Lean Manufacturing Training Course

3 Course Approach KPMG s training program for Lean Services Practitioners is conducted in a dynamic environment using interactive simulation, lectures, selected hands on exercises and quizzes including discussions of actual case studies of successful lean performance improvements, and the most current tools and techniques available. Many Lean initiatives fail because people don t know where to start or how to sustain the improvements. KPMG s Lean services practitioner training program provides participants with a structured approach to initiating and managing Lean projects across diverse Service environments. By focusing on reducing waste and improving flow in an organization, a Lean business produces just what is needed, when it is needed with no additional labour, costs or time, resulting in bottom line savings. KPMG s Lean Services Practitioner Course Outline Key Learning objectives and outcomes On completion of this course, Lean Services Practitioners will be able to: Describe the history of Lean Plan and Run a Kaizen Event Explain why Lean works for Services Determine capacity requirements Environments Reduce Lead Time on the Critical Path Identify the key Lean Principles Identify Flow Problems Describe the Lean Roadmap Explain Pull vs. Push Systems Identify the key steps Lean Improvement Define Kanbans Methodology Balance a Line and Standardize Work Define customer needs Create the Future State Value Stream Improve customer experience Map Define value Mitigate Risks Develop the Lean Charter Implement problem solutions Implement cost reduction Describe what Performance Develop the Current State Value Stream Measurement is Map Explain Error Proofing (Poka-Yoke) Diagnose Problem Types Describe change management in lean Identify Constraints deployment Implement Quick Wins Lean Manufacturing Training Course 3

4 Training Program Schedule DAY 1 1. Introduction to Lean Management / Lean Principles Introduction to Lean History of Lean Lean thinking Goals of Lean services strategy The Toyota Productions System (TPS) Introduction to Six Sigma DMAIC and Lean The five (5) lean principles The Lean culture The eight (8) wastes 2. Lean Tools 5S+S A3 Problem Solving / Thinking Kaizen SIPOC Standardized Work Removal of Complexity FMEA Kanban Cause and Effect diagram Pareto Analysis Poka Yoke (error proofing) Heijunka (Load levelling) Process Mapping Visual Management Spaghetti Diagrams Hoshin Planning PDCA DAY 2 3. Understanding The Current Situation Voice of the customer and how to represent it in your business Process and Value stream mapping how to understand your processes Conducting a Lean Diagnostic or Selfassessment Value stream Mapping 4. Improving The Flow Applying Lean Tools & Techniques Theory & Practical Exercises, Case Studies and Games Takt time and line balancing Rapid change over techniques - Single Minute Exchange of Dies - SMED Total Productive Maintenance - TPM Push vs Pull techniques - Kanbans, one piece flow Heijunka (load levelling) Cellular layouts OEE PDCA Poka Yoke (Error Proofing) Root cause analysis Set-up reductions 4 Lean Manufacturing Training Course

5 DAY 3 6. Problem Solving and Error Prooving Visual Management Graphical problem solving tools Using basic lean problem solving tools and techniques Plan, Do Check, Act (PDCA) problem solving approach End of course Multiple choice exam Change Management in a Lean environment KPI s measuring success The benefits of Lean Building a Lean team Lean Culture and what it means Simulation to show the benefits of Lean and how to use them End of course Multiple choice exam 7. Lean Leadership & Implementation How to deploy Lean in an organization How Lean links with Six Sigma DMAIC Lean Leadership Facilitation for Lean Upon successful completion of the training and passing on open book exam, the delegates will be awarded certificates of completion in Lean Services Practitioner. Lean Manufacturing Training Course 5

6 Course Facilitator s Profile Joseph P. Muga This interactive workshop cutting across various sectors and manufacturing processes will be facilitated by Joseph P. Muga, a Certified Lean Six Sigma Master Black Belt with over 25 years global experience with KPMG Internationally in Los Angeles, USA and currently as an Associate Director in KPMG East Africa. He has worked with some of the world s major manufacturing and service companies where he has trained and implemented Lean and Lean Six Sigma transformation strategies. His lean six sigma implementation and training experience spans global companies such as Honda, GE, Mitsubishi, Sanyo, Pentel, Tobutsu, Hitachi, Boeing, Apple, Samsung, Panasonic, Yamaha, Verizon, Nestle, American Hospital Supplies, Burlington Northern/Santa Fe Railways, Bank of America and many others. Other qualifications include Bs. Industrial Engineering, MBA, PhD in International Business & Developmental Economics, Certified in Production and Inventory Management (CPIM), Certified Trainer by APICS and adjunct Professor of Lean Six Sigma and JIT/TPS, California State University. Venue: Serena Hotel, Nairobi Dates: Lean Services Practitioner Training: July, 2015 Time: 8.30 am pm Course fees: Kshs. 65,000 (inclusive of VAT, meals and Course materials) For more information and registration contact: Catherine Mutuma Tel: Mobile: cmutahi@kpmg.co.ke Or: Purity Mutuku Tel: Mobile: pmutuku@kpmg.co.ke Visit our website: KPMG Kenya 8th Floor, ABC Towers Waiyaki Way P O Box 40612, GPO Nairobi, Kenya 6 Lean Manufacturing Training Course

7 kpmg.com/eastafrica Follow 2015 KPMG Kenya, a registered partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved.