Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution

Save this PDF as:

Size: px
Start display at page:

Download "Define. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution"

Transcription

1 Six Sigma Green Belt DMAIC Project Logbook Please fill out this document (use as many pages as necessary). Detail what your team and you did in each step of the DMAIC. If the Project is a Kaizen Event, use the separate logbook form at the end of this document. If for a logbook entry it s easier to attach files and just make reference to attachments, do so. Name: Title: Company/Division: Telephone: Project Name/Description DMAIC Step Work Done/Tools Used by Team My Role/Contribution Define Measure Analyze Improve Control Measurable Improvement Achieved Estimated Financial Impact

2 DMAIC Decomposed Broad Objectives Commonly Used Tools DEFINE MEASURE ANALYZE IMPROVE CONTROL Who?/Where?/Scope? Confirm Charter Define Process Understand customer needs Understand business benefits What?/Data? Map and analyze process Identify measurements Collect data Why?/Root Causes? Baseline documented Analyze data for root cause How?/Solutions Create Potential list Select best solutions Develop implementation plan Sustain Gains Validate improvement Standardize solution Close project Last update: 10/30/2014 Project Charter Current state to future state process performance goal statement Stakeholder analysis Voice of Customer high level and/or detailed process map CTQ variables identified Lean waste identification Cost benefit analysis or COQ analysis Detailed process map CTQ s prioritized Measurement plan for Process performance and CTQ s including: o Data sources and sampling techniques o Operational definitions o Collection tools for observation data Pareto analysis Histogram or variation analysis Process performance baseline measurement data Root cause analysis using any of the following: o 5-Why o C&E diagram o Process variation analysis o Statistical tests Broad solution list attacking root causes from: o VOC interviews and kickoff meeting o Brainstorming and design igniters o Lean concepts o Best practice tours and benchmarking o Idea float down Narrowed list of solutions from: o Solution scoring matrix o FMEA or Risk scoring matrix Implementation plan with options Measurement of future state process performance Application of organizational change management concepts Process standardization using o Standard work o Training and job aids o Monitoring of KPI s using run or control charts Project close and handoff to process owner Review improvement methodology for future improvements Celebrate!

3

4 Six Sigma Green Belt Kaizen Project Logbook Included after the logbook template is a list of common activities performed in a Kaizen event for reference. If for a logbook entry it s easier to attach files and just make reference to attachments, do so. Name: Title: Company/Division: Telephone: Project Name/Description Kaizen Phase Work Done/Tools Used by Team My Role/Contribution Project Selection Pre-Event Event Blitz Post Event Estimated Financial Impact

5 Common activities perform during a Kaizen Event: Kaizen Preparation Pre-Event activities performed by team leader (1-4 weeks before event) 1. Project Selection and Charter 2. Team and leader identification and development 3. Data Collection of process performance 4. Securing event resources Kaizen Event Activities performed by team leader and the team (1-5 business days) 5. Document Reality 6. Identify Waste 7. Plan a Future State 8. Reality Check 9. Make Changes 10. Measure and Verify Results 11. Standardize the new Process 12. Reward Team Kaizen Follow Up Post-Event activities performed by team leader (1-4 weeks) 13. Improvement of the Kaizen method 14. Assignment of tabled or open action items that were outside of the event scope 15. Independent audit of the event s workplace and process

Lean Six Sigma for Healthcare

Lean Six Sigma for Healthcare Lean for Healthcare Yellow Belt Green Belt Black Belt Lean Fundamentals Advanced Lean for Healthcare The Lean for Healthcare Yellow Belt program is designed to provide a basic introducti to Lean Six Sigma

More information

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which test questions will

More information

Performance Excellence Process

Performance Excellence Process Performance Excellence Process The Performance Excellence Process is a resultsoriented, long-term approach to the way government does business It uses several best practice methodologies, including Strategy

More information

Certified Six Sigma Yellow Belt

Certified Six Sigma Yellow Belt Certified Six Sigma Yellow Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert The Global Voice of Quality TM Certification from ASQ is considered a mark

More information

Lean Six Sigma Black Belt-EngineRoom

Lean Six Sigma Black Belt-EngineRoom Lean Six Sigma Black Belt-EngineRoom Course Content and Outline Total Estimated Hours: 140.65 *Course includes choice of software: EngineRoom (included for free), Minitab (must purchase separately) or

More information

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division

How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division How Lean Six Sigma can Change Higher Education Norma Simons Performance Innovation LLC Secretary ASQ Education Division Learning Outcomes Understand the value of project selection Identify the parameters

More information

DMAIC PHASE REVIEW CHECKLIST

DMAIC PHASE REVIEW CHECKLIST Project Name Project Lead Champion Kick-Off Date: _mm / dd / yyyy Project CTQ & Target D-M-A-I-C: DEFINE Project Identification: Big Y linkage identified Customer(s) & Customer type identified Voice of

More information

Course Overview Lean Six Sigma Green Belt

Course Overview Lean Six Sigma Green Belt Course Overview Lean Six Sigma Green Belt Summary and Objectives This Six Sigma Green Belt course is comprised of 11 separate sessions. Each session is a collection of related lessons and includes an interactive

More information

Unit 1: Introduction to Quality Management

Unit 1: Introduction to Quality Management Unit 1: Introduction to Quality Management Definition & Dimensions of Quality Quality Control vs Quality Assurance Small-Q vs Big-Q & Evolution of Quality Movement Total Quality Management (TQM) & its

More information

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories

Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Six Sigma Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Agenda What is Six Sigma? What are the challenges? What are the

More information

Learning Objectives Lean Six Sigma Black Belt Course

Learning Objectives Lean Six Sigma Black Belt Course Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma

More information

Six Sigma in Action. Data-driven process improvement. Process Improvement Brief February 2015 www.datamark.net

Six Sigma in Action. Data-driven process improvement. Process Improvement Brief February 2015 www.datamark.net Six Sigma in Action Data-driven process improvement Process Improvement Brief February 2015 www.datamark.net Six Sigma Methodology Applied to clients business processes at our U.S. and offshore sites,

More information

Lean Six Sigma Black Belt Body of Knowledge

Lean Six Sigma Black Belt Body of Knowledge General Lean Six Sigma Defined UN Describe Nature and purpose of Lean Six Sigma Integration of Lean and Six Sigma UN Compare and contrast focus and approaches (Process Velocity and Quality) Y=f(X) Input

More information

Body of Knowledge for Six Sigma Lean Sensei

Body of Knowledge for Six Sigma Lean Sensei Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare

More information

BQF Lean Certification Process

BQF Lean Certification Process BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced

More information

Body of Knowledge for Six Sigma Green Belt

Body of Knowledge for Six Sigma Green Belt Body of Knowledge for Six Sigma Green Belt What to Prepare For: The following is the Six Sigma Green Belt Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and

More information

Project Cost Overrun Review Process Improvement

Project Cost Overrun Review Process Improvement Project Cost Overrun Review Process Improvement xxx, IUPUI TECH 581 Quality and Productivity in Industry and Technology Abstract: This project used Lean Six Sigma tools to review the process performed

More information

Improving Healthcare at. Lean Six Sigma

Improving Healthcare at. Lean Six Sigma Lean Six Sigma in Healthcare Improving Healthcare at Presbyterian Healthcare Services Using Lean Six Sigma Learning Objectives Why we need to improve our processes What is Lean Six Sigma Why do we need

More information

Design for Six Sigma +Lean Toolset

Design for Six Sigma +Lean Toolset Stephan Lunau (Ed.) Christian Staudter Jens-Peter Mollenhauer Renata Meran Olin Roenpage Clemens von Hugo Alexis Hamalides Design for Six Sigma +Lean Toolset Implementing Innovations Successfully 4y Springer

More information

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014

American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 Included in this body of knowledge (BOK) are explanations (subtext) and cognitive levels for each topic

More information

Learning Six Sigma Theory

Learning Six Sigma Theory Independent Learning Pursuit FX Competency The following essay was written by a student in the School for New Learning, in support of an Independent Learning Pursuit (ILP). The student has agreed to share

More information

Certified Quality Improvement Associate

Certified Quality Improvement Associate Certified Quality Improvement Associate Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is

More information

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma

Keywords Agile, Scrum Methodology, Tools for Scrum, Six Sigma tools, scrum and six sigma Volume 4, Issue 3, March 2014 ISSN: 2277 128X International Journal of Advanced Research in Computer Science and Software Engineering Research Paper Available online at: www.ijarcsse.com Integrating Six

More information

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros.

The Process. Improvement. Handbook. A Blueprint for Managing Change and. Increasing Organizational Performance. Tristan Boutros. The Process Improvement Handbook A Blueprint for Managing Change and Increasing Organizational Performance Tristan Boutros Tim Purdie Illustrations by Dustin Duffy Mc Graw Hill Education New York Chicago

More information

The Role of Lean Six Sigma in Enterprise Business Transformations

The Role of Lean Six Sigma in Enterprise Business Transformations The Role of Lean Six Sigma in Enterprise Business Transformations By Amy Speth Executive Director, Business Transformations Femme Comp, Inc amyspeth@cox.net 757-377-5443 May 28, 2008 24 years in IT About

More information

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK

THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK SECOND EDITION T. M. Kubiak Donald W. Benbow ASQ Quality Press Milwaukee, Wisconsin Table of Contents list of Figures and Tables Preface to the Second Edition

More information

Continuous Improvement Toolkit

Continuous Improvement Toolkit Continuous Improvement Toolkit Mind Mapping Managing Risk PDPC Pros and Cons Importance-Urgency Mapping RACI Matrix Stakeholder Analysis FMEA RAID Logs Break-even Analysis Cost Benefit Analysis PEST PERT/CPM

More information

1 Define-Measure-Analyze- Improve-Control (DMAIC)

1 Define-Measure-Analyze- Improve-Control (DMAIC) 1 Define-Measure-Analyze- Improve-Control (DMAIC) Six Sigma s most common and well-known methodology is its problem-solving DMAIC approach. This section overviews the methodology and its high-level requirements,

More information

Comparison of EngineRoom (6.0) with Minitab (16) and Quality Companion (3)

Comparison of EngineRoom (6.0) with Minitab (16) and Quality Companion (3) Comparison of EngineRoom (6.0) with Minitab (16) and Quality Companion (3) What is EngineRoom? A Microsoft Excel add in A suite of powerful, simple to use Lean and Six Sigma data analysis tools Built for

More information

Lean IT Foundation Syllabus

Lean IT Foundation Syllabus Lean IT Foundation Syllabus December 2015 - Version 1.06 1 Introduction Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding

More information

The Power of Two: Combining Lean Six Sigma and BPM

The Power of Two: Combining Lean Six Sigma and BPM : Combining Lean Six Sigma and BPM Lance Gibbs and Tom Shea Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated

More information

Operational Excellence using Lean Six Sigma Amit Dasgupta

Operational Excellence using Lean Six Sigma Amit Dasgupta Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean

More information

Lean Silver Certification Blueprint

Lean Silver Certification Blueprint The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

More information

Quality Guideline. European Six Sigma Club - Deutschland e.v. Education. Six Sigma Green Belt Minimum Requirements. Training

Quality Guideline. European Six Sigma Club - Deutschland e.v. Education. Six Sigma Green Belt Minimum Requirements. Training Quality Guideline European Six Sigma Club - Deutschland e.v. Education European Six Sigma Club Deutschland e.v. Telefon +49 (0)911 46 20 69 56 Telefax +49 (0)911 46 20 69 57 E-Mail essc@sixsigmaclub.de

More information

January 2011 Six Sigma SIG Meeting

January 2011 Six Sigma SIG Meeting Six Sigma and Project Management ASQ 502 Baltimore LSS SIG Geoffrey Withnell Dynamics Research Corp. January 2011 Six Sigma SIG Meeting I ll Ill give you a moment to digest this Some truthinpresenting

More information

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation

OAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation OAHHS LEAN WEBINAR DECEMBER 9, 2014 1 Overview A3 Improve Key Components Control tools Deeper dive into a tool Questions? 2 DMAIC 3 4 Project Title and Area: Date: Organization: Authors: Pre- Define Measure

More information

Process Improvement Program Project Process

Process Improvement Program Project Process Process Improvement Program Project Process 1 P a g e 12/3/2014 The Process Improvement Program is part of the City of Fort Lauderdale s FL 2 STAT Approach to Exponential Improvement. Its objective is

More information

Certified Quality Process Analyst

Certified Quality Process Analyst Certified Quality Process Analyst Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is considered

More information

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal.

Business Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Business Improvement The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Intro Symbol is a leading service provider and trainer in process

More information

Lean Six Sigma Black Belt Blended Learning Program. Course Description. Blended Learning

Lean Six Sigma Black Belt Blended Learning Program. Course Description. Blended Learning Course Description Blended Learning Lean Six Sigma Black Belt Blended Learning Program Lean Six Sigma (LSS) is a disciplined process improvement approach focused on reducing waste, increasing customer

More information

Quick Reference Guide Interactive PDF Project Management Processes for a Project

Quick Reference Guide Interactive PDF Project Management Processes for a Project Project Processes for a Project Click the Knowledge Area title (below and left in blue underline) to view the details of each Process Group. Project Process Groups and Knowledge Areas Mapping Project Process

More information

Lean Six Sigma Training The DMAIC Story. Unit 6: Glossary Page 6-1

Lean Six Sigma Training The DMAIC Story. Unit 6: Glossary Page 6-1 Unit 6: Glossary Page 6-1 Glossary of Terms Unit 6: Glossary Page 6-2 Action Plan A technique that documents everything that must be done to ensure effective implementation of a countermeasure or improvement

More information

The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC

The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Introduction Encouraged by the results of Six Sigma deployment at Motorola, AlliedSignal

More information

Six sigma project management

Six sigma project management Six sigma project management Bizagi Suite Six sigma project management 1 Table of Contents Six Sigma Project Management... 3 Process Elements... 9 Project Charter... 9 Define... 11 Measure...12 Analyze...12

More information

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0

LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes

More information

Lean Specialist Certification Program

Lean Specialist Certification Program Lean Specialist Certification Program ADVANCED INNOVATION GROUP PRO EXCELLENCE Lean Specialist Certification Program Certification from AIGPE has upheld the highest standards in the field of quality excellence

More information

Establishing Business Process Continuous Improvement Capabilities

Establishing Business Process Continuous Improvement Capabilities Establishing Business Process Continuous Improvement Capabilities Choosing the course & planning the journey Overview August 2009 Establishing continuous improvement capabilities requires top-down commitment

More information

Operations Management and Lean Six Sigma. Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada

Operations Management and Lean Six Sigma. Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada Operations Management and Lean Six Sigma Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada Who is this guy standing up in front of you? Manager, Continuous Improvement and CSAT

More information

GENERAL SERVICES ADMINISTRATION FEDERAL SUPPLY SERVICE AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST PROFESSIONAL SERVICES SCHEDULE

GENERAL SERVICES ADMINISTRATION FEDERAL SUPPLY SERVICE AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST PROFESSIONAL SERVICES SCHEDULE GENERAL SERVICES ADMINISTRATION FEDERAL SUPPLY SERVICE AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICELIST PROFESSIONAL SERVICES SCHEDULE Federal Supply Group: CORP 520-11 520-11RC Accounting 520-12 520-12RC

More information

Figure 1: Working area of the plastic injection moulding company. Figure 2: Production volume, quantity of defected parts, and DPPM

Figure 1: Working area of the plastic injection moulding company. Figure 2: Production volume, quantity of defected parts, and DPPM 1. Title : BLACK DOT DEFECT REDUCTION IN PLASTIC INJECTION MOULDING PROCESS 2. Student Name: Mr. Itthiwat Rattanabunditsakun / ID: 557 12290 21 Advisor Name: Assoc. Prof. Parames Chutima, Ph.D. 3. Problem

More information

Six Sigma Application in Health Care

Six Sigma Application in Health Care Six Sigma Application in Health Care Expediting Nursing Home Discharges in a Community Hospital Long Island Chapter of American Society for Quality Carolyn Sweetapple, R.N., C.P.A. Six Sigma Master Black

More information

THE PROJECT MANAGEMENT PROCESS FROM A QUALITY MANAGEMENT PROFESSIONAL S PERSPECTIVE:

THE PROJECT MANAGEMENT PROCESS FROM A QUALITY MANAGEMENT PROFESSIONAL S PERSPECTIVE: THE PROJECT MANAGEMENT PROCESS FROM A QUALITY MANAGEMENT PROFESSIONAL S PERSPECTIVE: More Than Just the Project Quality Management Knowledge Area for Successful Project Management ASQ BLUE RIDGE SECTION

More information

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management

LEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability

More information

Lean Certification Program Blended Learning Program Cost: $5500. Course Description

Lean Certification Program Blended Learning Program Cost: $5500. Course Description Lean Certification Program Blended Learning Program Cost: $5500 Course Description Lean Certification Program is a disciplined process improvement approach focused on reducing waste, increasing customer

More information

Study of Productivity Improvement Using Lean Six Sigma Methodology

Study of Productivity Improvement Using Lean Six Sigma Methodology International Review of Applied Engineering Research. ISSN 2248-9967 Volume 4, Number 1 (2014), pp. 33-38 Research India Publications http://www.ripublication.com/iraer.htm Study of Productivity Improvement

More information

Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting

Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting D. Junell Scheeres, MA, BS, CSSBB VHA s Integrated Delivery Team SHS 2005 Conference Co-Chair jscheere@vha.com

More information

Using Lean Six Sigma to Accelerate

Using Lean Six Sigma to Accelerate Using Lean Six Sigma to Accelerate CMMI Implementation Briefers: Diane A. Glaser Michael D. Barnett US Army LCMC SEC CMMI Coordinator Communication Software ASQ SSGB Engineering Support Division MTC Technologies,

More information

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR

MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGA-E-F-3/12, DMGW-E-F-3/12, DMGQ-E-F-3/12

More information

Making project management indispensable for business results. Project Management 101

Making project management indispensable for business results. Project Management 101 Making project management indispensable for business results. Project Management 101 Donald E. Moore, MBA, PMP, President of PMI NB Kelly Barter, Chapter Manager of PMI NB AGM April 28, 2011 Topics of

More information

Lean Six Sigma Green Belt Certification

Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Certification PROFESSIONAL CERTIFICATION PROGRAM Get Ready to Unlock the Power of Lean and Six Sigma Learn how to integrate Lean and Six Sigma to turn your organization into a

More information

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC PEOPLECERT - Personnel Certification Body 3 Korai st., 105 64 Athens, Greece, Tel.: +30 210 372 9100, Fax: +30 210 372 9101, e-mail: info@peoplecert.org, www.peoplecert.org Copyright 2010-2011 PEOPLECERT

More information

Lean Six Sigma A guide to business improvement and certification

Lean Six Sigma A guide to business improvement and certification Lean Six Sigma A guide to business improvement and certification Lean Six Sigma Business Improvement What is Lean Six Sigma? Lean Six Sigma is a two staged business approach to continual improvement which

More information

Six Sigma Continuous Improvement

Six Sigma Continuous Improvement Chapter 4 Six Sigma Continuous Improvement The signifi cant problems we face cannot be solved at the same level of thinking we were at when we created them. Albert Einstein 4.1 SIX SIGMA CONTINUOUS IMPROVEMENT

More information

A STRUCTURED APPROACH TO ORGANIZATIONAL IMPROVEMENT

A STRUCTURED APPROACH TO ORGANIZATIONAL IMPROVEMENT http://www.psu.edu/president/pia/innovation/ INNOVATION INSIGHT SERIES NUMBER 7 A STRUCTURED TO ORGANIZATIONAL IMPROVEMENT Penn State s IMPROVE model is a structured approach to facilitate problem solving,

More information

Six sigma project management

Six sigma project management Six sigma project management Construction Document Six sigma project management 1 Table Of Contents Process Model... 2 Sub Process Phase... 3 Create Deliverable Sub-Process... 4 Data Model... 5 Parameter

More information

A SUGGESTED HARMONIZATION OF DMAIC WITH PMBOK PROJECT LIFE CYCLES FOR PHARMACEUTICAL LEAN SIX SIGMA PROJECTS

A SUGGESTED HARMONIZATION OF DMAIC WITH PMBOK PROJECT LIFE CYCLES FOR PHARMACEUTICAL LEAN SIX SIGMA PROJECTS Abstract: With the increased emphasis within the pharmaceutical industry on business productivity through the dual application of Lean Six Sigma and disciplined project management methodologies, there

More information

AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE

AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE AMERICAN SOCIETY FOR QUALITY SIX SIGMA BLACK BELT BODY OF KNOWLEDGE The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the

More information

THE PERFORMANCE MANAGEMENT GROUP LLC

THE PERFORMANCE MANAGEMENT GROUP LLC THE PERFORMANCE MANAGEMENT GROUP LLC LEAN SIX SIGMA EXCELLENCE IN HEALTHCARE DELIVERY GREEN BELT CERTIFICATION Performance Improvement Training for the Healthcare Industry ABOUT THE LEAN SIX SIGMA EXCELLENCE

More information

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care! TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS

More information

Principles of Managing Operations (PMO)

Principles of Managing Operations (PMO) Principles of Managing Operations (PMO) Session 1: Operations Management Foundations Define the science and practice of operations management (OM) Answer the question why OM should be studied Describe

More information

The Seven Essen6al Prac6ces

The Seven Essen6al Prac6ces The Seven Essen6al Prac6ces RMPEx Quest for Excellence X November 4, 2011 What is a Baldrige- Friendly Prac6ce? ADLI Approach is systema6c Deployed Learning and improvement Integrated The Seven Essen6al

More information

Powerful and Practical Tools for Service Desk Quality Improvements and Cost Savings

Powerful and Practical Tools for Service Desk Quality Improvements and Cost Savings Powerful and Practical Tools for Service Desk Quality Improvements and Cost Savings Kirk Holmes President, Holmes and Associates, Inc. kirk@holmesinc.net http://www.holmesinc.net Objectives and Agenda

More information

Integration Mgmt / Initiating Process Group 4.1 Develop Project Charter

Integration Mgmt / Initiating Process Group 4.1 Develop Project Charter 1 Mgmt / Initiating Process Group 4.1 Develop Project Charter Project statement of work Business case Agreements Facilitation techniques Project charter 26/02/2013 18:23:36 1 2 Mgmt / Planning Process

More information

PMP Project Management Professional Study Guide, Third Edition

PMP Project Management Professional Study Guide, Third Edition PMP Project Management Professional Study Guide, Third Edition Joseph Phillips McGraw-Hill is an independent entity from the Project Management Institute, Inc. and is not affiliated with the Project Management

More information

A C T A U N I V E R S I T A T I S L O D Z I E N S I S. Maciej Urbaniak

A C T A U N I V E R S I T A T I S L O D Z I E N S I S. Maciej Urbaniak A C T A U N I V E R S I T A T I S L O D Z I E N S I S FOLIA OECONOMICA 257, 2011 Maciej Urbaniak REASONS AND BENEFITS OF IMPLEMENTING SIX SIGMA IN THE EMPIRICAL STUDY OF ENTERPRISES OPERATING IN POLAND

More information

The Business Case for Lean Six Sigma in Higher Education

The Business Case for Lean Six Sigma in Higher Education The Business Case for Lean Six Sigma in Higher Education by Norma Simons At the Time Summit on Higher Education in October 2012, Arne Duncan, the U.S. secretary of education, indicated that higher education

More information

Improving Customer Experience at the Memorial Union Daily Scoop. VCA Kaizen Event July 25-27, 2011

Improving Customer Experience at the Memorial Union Daily Scoop. VCA Kaizen Event July 25-27, 2011 Improving Customer Experience at the Memorial Union Daily Scoop VCA Kaizen Event July 25-27, 2011 Three s of a Kaizen Event Overview Kaizen Preparatory Steps Planning checklist Project Charter Team roles

More information

Lean Six Sigma Certified Black Belt 2014 Brochure

Lean Six Sigma Certified Black Belt 2014 Brochure Lean Six Sigma Certified Black Belt 2014 Brochure This Brochure details the Lean Six Sigma certified Black Belt course for online, in public and in house training formats. The full curriculum is available

More information

Process Improvement Projects: Using Six Sigma Methodologies

Process Improvement Projects: Using Six Sigma Methodologies Process Improvement Projects: Using Six Sigma Methodologies OR How to Add Value to your Organization (while successfully Avoiding Budget Responsibilities) Debra I. Garrison, M.B.A. Certified Six Sigma

More information

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE

Ensuring Reliability in Lean New Product Development. John J. Paschkewitz, P.E., CRE Ensuring Reliability in Lean New Product Development John J. Paschkewitz, P.E., CRE Overview Introduction and Definitions Part 1: Lean Product Development Lean vs. Traditional Product Development Key Elements

More information

PDSD Recruiting Process. Lean Six Sigma Green Belt Presentation August 12, 2014

PDSD Recruiting Process. Lean Six Sigma Green Belt Presentation August 12, 2014 PDSD Recruiting Process Lean Six Sigma Green Belt Presentation August 12, 2014 Benefits of effective recruiting Minimizes missed opportunity costs of unfilled positions Improves productivity, morale and

More information

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator

Project Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator Project Management for Process Improvement Efforts Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator 2 Project and Process Due to the nature of continuous improvement, improvement

More information

THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT

THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT THE SIX SIGMA YELLOW BELT SOLUTIONS TEXT 2014 by Bill Wortman - All rights reserved SECTION II SIX SIGMA FUNDAMENTALS - SAMPLE QUESTIONS 2.1. The DPMO for a process is 860. What is the approximate six

More information

Release: 1. MSS405062A Develop a documentation control strategy for an organisation

Release: 1. MSS405062A Develop a documentation control strategy for an organisation Release: 1 MSS405062A Develop a documentation control strategy for an organisation MSS405062A Develop a documentation control strategy for an organisation Modification History New unit, superseding MSACMT662A

More information

Certification Preparation Course LATVIKON (R.E.P.)Centre

Certification Preparation Course LATVIKON (R.E.P.)Centre PMP Certification Preparation Course LATVIKON (R.E.P.)Centre ABOUT THIS COURSE Your ability as a project manager to demonstrate best practices in Project Management both on the job and through professional

More information

Objectives To identify and propose improvements on aircraft maintenance process focusing on solid waste generation reduction.

Objectives To identify and propose improvements on aircraft maintenance process focusing on solid waste generation reduction. Objectives To identify and propose improvements on aircraft maintenance process focusing on solid waste generation reduction. To establish the integration of Six Sigma, Lean Manufacturing and Cleaner Production

More information

Four Key Elements of an Effective Continuous Process Advantage Series White Paper By Jeff Gotro, Ph.D., CMC

Four Key Elements of an Effective Continuous Process Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Four Key Elements of an Effective Continuous Process Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Introduction Tough times call for bold actions. The manufacturing sector is going through a challenging

More information

Rapid Process Improvement (Lean Kaizen Event) Cristine Leavitt, DEED CI Director Minnesota Council for Quality April 5, 2012

Rapid Process Improvement (Lean Kaizen Event) Cristine Leavitt, DEED CI Director Minnesota Council for Quality April 5, 2012 Rapid Process Improvement (Lean Kaizen Event) Cristine Leavitt, DEED CI Director Minnesota Council for Quality April 5, 2012 Agenda Define project and engage others (Plan) Hold process improvement event

More information

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts

Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts The IASSC Certified Green Belt Exam was developed and constructed based on the topics within the body of knowledge listed here. Questions

More information

Implementation Execution at a Coal Mine Underground Development

Implementation Execution at a Coal Mine Underground Development Implementation Execution at a Coal Mine Underground Development Our client, a Long Wall mining operation in North America, was falling behind in its development due to the underperformance of its Continuous

More information

Lean Six Sigma Black Belt Certification Recommendation. Name (as it will appear on the certificate) Address. City State, Zip

Lean Six Sigma Black Belt Certification Recommendation. Name (as it will appear on the certificate) Address. City State, Zip Lean Six Sigma Black Belt Certification Recommendation Name (as it will appear on the certificate) IQF Member Number Address City State, Zip Country We the undersigned, on behalf of the Sponsoring Organization,

More information

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc.

Improve Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. Improve Profitability by Improving Processes Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. 1 Why Have a Standard? Create efficiencies and lower administrative costs Reduce angst

More information

13. Documentation. In case you need it, here is my documentation example!

13. Documentation. In case you need it, here is my documentation example! In this brief FMEA or Risk Assessment Matrix example, we would give the most attention to the second step- - depositing the cash- - as it has a much higher risk priority rating (100 vs. 32). 13. Documentation

More information

Unit-5 Quality Management Standards

Unit-5 Quality Management Standards Unit-5 Quality Management Standards 1 THE ISO 9000 FAMILY ISO 9000: 2005 Identifies the fundamentals and vocabulary for Quality Management Systems (QMS) ISO 9001:2008 Specifies requirements for a QMS where

More information

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function

More information

PMP Examination Tasks Puzzle game

PMP Examination Tasks Puzzle game PMP Examination Tasks Puzzle game Here is a great game to play to test your knowledge of the tasks you will be tested on in the actual examination. What we have done is take each of the domain tasks in

More information

Lean Six Sigma. Shail Sood

Lean Six Sigma. Shail Sood Lean Six Sigma Agenda: Lean Six Sigma Overview Six Sigma Method Lean Method Summary To-do s Lean Six Sigma 2 Lean Six Sigma Overview Lean Six Sigma 3 What is Lean Six Sigma? Lean Six Sigma is the combination

More information

IMPROVEMENT MATERIAL INVENTORY TRACKING FOR MAINTENANCE AND PROJECT THROUGH LEAN SIGMA METHODOLOGY

IMPROVEMENT MATERIAL INVENTORY TRACKING FOR MAINTENANCE AND PROJECT THROUGH LEAN SIGMA METHODOLOGY IMPROVEMENT MATERIAL INVENTORY TRACKING FOR MAINTENANCE AND PROJECT THROUGH LEAN SIGMA METHODOLOGY Sotarduga Manurung, School of Business & Management, Bandung Institute of Technology (ITB), J1. Ganesha

More information

Part 1 Overview of clinical governance 1-1 1 Clinical governance the concept 1-3

Part 1 Overview of clinical governance 1-1 1 Clinical governance the concept 1-3 Page Part 1 Overview of clinical governance 1-1 1 Clinical governance the concept 1-3 Purposes 1-3 Why clinical governance 1-3 The evolution to accountability for patient care quality and safety 1-4 The

More information

Improving waiting time in vaccination room using Lean Six Sigma methodology

Improving waiting time in vaccination room using Lean Six Sigma methodology Improving waiting time in vaccination room using Lean Six Sigma methodology Dr/ Mohamed Adel El Faiomy Dr/ Ayatullah Amr Muhamad Shabana 2012 S A U D I M I N I S T R Y O F H E A L T H S E N A Y A P R I

More information