Accelerated Route to Lean Manufacturing
|
|
- Alisha Reeves
- 7 years ago
- Views:
Transcription
1 Accelerated Route to Lean Manufacturing Our Accelerated Route to Lean Manufacturing programme (ARTL) can take your team from zero knowledge to lean champions in just 10 weeks. Designed to fit in with the working week, delegates spend one day a week away from work learning and sharing their experiences with other manufacturers from a range of sectors. From masterclasses in lean thinking and problem solving, to how to coach your colleagues to do their very best within continuous improvement, delegates complete the course confident they can make a difference to the bottom line back in their workplace. But don t just take it from us. Alistair Toward, Operations Director at architectural lighting company acdc, couldn t be happier with the way his team responded to the new skills and knowledge they picked up on the ARTL programme. They found 6 or 7 things that saved us between 30 and 40k straight away. It was an amazing start. The team who went on the ARTL course then presented a plan to the board to re-shape the shop floor which will cost 100,000 in staged payments but it could increase our capacity by up to 40m. The ARTL course was a great mechanism to capture these great ideas and enthusiasm. It was good from a leadership perspective for everyone to be involved. The is amazing stuff! Join one of the 1000 plus manufacturing professionals who have completed the course, creating millions of pounds of productivity gains.
2 So why this course? All the ARTL training is delivered by seasoned manufacturing professionals who have worked at very senior levels throughout the sector: Learn about the core principles of lean manufacturing Improve your understanding of best practice by visiting a world class manufacturing site Help your company create tangible and sustainable benefits from your know-how of efficient procedures Transfer the skills you learn to the rest of your organisation, improving practices across the board Understand the link between culture change and continuous improvement Increase your standing with suppliers and customers by attaining a Lean Manufacturing Fellowship What will I learn? This course consists of 10 day-long modules spread over 10 weeks. It combines practical forums with classroom-based sessions which will allow you to swiftly transform your new knowledge into real, commercial improvements within your business. The modules include: Introductions, Lean Thinking and Awareness This module will give you an understanding of the guiding principles of Lean manufacturing. It will raise awareness of how companies become lean and help you to understand the structure of this course and how the forthcoming modules will equip you to make changes in your own business. To provide an understanding of the guiding principles of lean manufacturing To raise awareness of how companies become lean To understand the structure of the Accelerated Route to Lean Manufacturing programme and how the forthcoming modules will equip the delegates to make changes in their own business. Presentation material, reference to case studies and small group activities.
3 What The Manufacturing Institute does for the Manufacturing Community Key contacts and delivery team Course outline and Fellowship certification History and Background to Lean Manufacturing Core Principles necessary to steer us towards being Lean; includes interactive sessions to support embed learning of the key teach points Overview of the tools and techniques of lean manufacturing Structure of the forthcoming modules On successful completion of the module delegates should be able to: Identify the core guiding principles that describe lean organisations and to competently articulate them to someone who has no knowledge of Lean Manufacturing Recognise the basic issues/reasons why their current working environment is not lean Have a basic grasp of the language of Lean Manufacturing and describe a number of the tools we could use to achieve Flow and Pull Demonstrate an understanding of the structure of the forthcoming modules Overcome fears associated with the terminology and intent of Lean Manufacturing World Class Manufacturing People and Process An in-depth look at the link between Culture Change and Continuous Improvement. It will show how culture can be successfully changed within a business and demonstrate the requirements of a strong management team in achieving culture change. To expose the link between Culture Change and a Continuous Improvement To exhibit how culture can be successfully changed within a business To demonstrate the requirements of a strong management team in achieving culture change. Teaching / Learning methods: Practical example through a factory tour, combined with presentations and syndicate work. History of the host site Taking responsibility for change
4 Changing the culture Culture for team working Communication networks Mechanisms and tools for Continuous Improvement and Culture Change Establishing and maintaining Routine Continuous Improvement results Factory tour to demonstrate results Understanding the organisation mind-set. After the visit delegates should be able to: Understand the relationship between culture and continuous improvement and how to take action on quick wins Demonstrate an awareness of what represents good Management Style and Effective Leadership Determine and analyse the organisation mind-set. Value Stream Mapping 1 The Current State This will teach you how to identify Value Streams and help you to understand why Value Stream Mapping is so important to successful Lean implementation. It also looks at the seven wastes present within organisations. Once completed, you will understand why overproduction is key to driving un-lean behaviours and how to identify systemic waste and overproduction using current state mapping. To be able to identify Value Streams To understand why Value Stream Mapping is so important to successful Lean implementation To understand why the seven wastes are present within organisations To understand why overproduction is key to driving un-lean behaviours To understand how to identify systemic waste and overproduction using current state mapping. A mix of teaching methods will be employed that combine presentation, discussion, group activity and interactive learning exercises. The module will use a case study as a vehicle for introducing new concepts and tools. Identify Value Streams What are value streams and what is value stream mapping?
5 The fit with cost reduction and lean manufacturing tools and techniques The Value Stream Mapping tool Current state maps: Information Flow and Material Flow Establishing the customer demand in your business Understanding your lead time to the customer Diagnosing and calculating value-adding and non-value-adding flows in your operations Diagnosing via Information Flow Practical case example. On successful completion of the module delegates should be able to: Identify Value Streams Construct a lean current state map Demonstrate an understanding of how to identify waste through Current State Mapping Use the value stream mapping technique as an aid to lean implementation Apply information flow mapping to identify and diagnose systemic waste Use material flow mapping to identify and diagnose process waste Value Stream Mapping 2 The Future State Here we help you to understand how to develop a Lean future state by optimising labour, lead time and inventory. You will be able to understand how to link improvements to financial benefits and how culture and behaviours can impact on a Lean deployment programme. To understand how to develop a Lean future state by optimising labour, lead time and inventory To understand how to link improvements to financial benefits To understand how culture and behaviours can impact on a lean deployment programme A mix of teaching methods will be employed that combine presentation, discussion, group activity and interactive learning exercises. The module will use a case study as a vehicle for introducing new concepts and tools. Future state development Flow development Basics of cells and line balancing
6 Linking flows together Dealing with blockers to flow Identifying and dealing with bottlenecks Setting up pull systems and supermarkets Sequencing improvements Linking lean improvements to financial savings Measures for lean success Understanding global and local improvements Developing a value stream implementation plan Lean systems and sustainability On successful completion of the module delegates should be able to: Develop a lean future state map Demonstrate an understanding of how to use lean concepts to develop a lean future state Exhibit how best to sequence improvements for the greatest gain Demonstrate an appreciation as to how people and culture have a big impact on deployment. Process Mapping and Kaizen Blitz Events This is designed to help you understand how to use two popular types of Process Mapping techniques. It will help you understand how Process Mapping differs from Value Stream Mapping (VSM).Once completed you will be able to demonstrate the concept and practice of Process Mapping through case material. We will introduce the concept of Kaizen workshops and blitz events together with a process for holding on to any gains that are achieved. It also outlines the leadership styles typically encountered and compares and contrasts Traditional management styles and leadership behaviours in fostering culture change. To understand how and when to use two popular types of Process Mapping technique To enable delegates to use Process Mapping techniques confidently in a variety of situations To understand how Process Mapping differs from Value Stream Mapping (VSM) To demonstrate the concept and practice of Process Mapping through case material To introduce the concept of Kaizen workshops and blitz events together with a process and guidelines for approaching such events and sustaining any gains that are achieved To outline the leadership styles typically encountered and to compare and contrast Traditional management styles and leadership behaviours in fostering culture change
7 A mix of teaching methods will be employed that combine presentation, discussion, group activity and interactive learning exercises. The module will use case studies as a vehicle for introducing new concepts and tools. Introduction to two Process Mapping concepts Process Mapping case study Mercury Marine Kaizen blitz activities highlighting mapping and other lean tools, including the three phases of planning, execution and follow-up Kaizen success factors, team leadership and facilitation How to sustain Kaizen improvements On successful completion of the module delegates should be able to: Understand the difference between VSM and Process Mapping Confidently map their own business processes in some detail Identify potential areas of in-company improvement and describe the process of running successful Kaizen events including how to sustain the gains Demonstrate the before and after event condition by the appropriate application of Kaizen Measures Problem Solving & Quality Tools This module will teach you to appreciate what is meant by Lean Principle Five Perfection. You will develop an understanding of the tools and techniques of quality management and understand how quality tools can be applied to resolve specific problems in support of lean developments You will also learn why problem solving is a vital element of any Lean implementation and once completed you will be able to demonstrate the use of problem solving methodology. To appreciate what is meant by Lean principle five Perfection To develop an understanding of the tools and techniques of quality improvement To understand how quality tools can be applied to resolve specific problems in support of lean developments To understand why problem solving is a vital element of any Lean implementation To demonstrate the use of problem solving methodology To provide an introduction to Statistical Process Control (SPC)
8 A mix of teaching methods will be employed that combine presentation, discussion and group activity and interactive learning exercises Fundamental concepts of quality and its importance within Lean What is Customer Satisfaction? Defect prevention versus defect detection The development of Quality in Manufacturing Problem solving approaches and methods Overview of the Quality tools A structured approach to the application of Quality tools through the PDCA (Plan, Do, Check, Act) cycle Data collection considerations Group based practical examples and case studies On successful completion of the module delegates should be able to: Exhibit an understanding of what is meant by the 5th Lean Principle Perfection Demonstrate an awareness of how to apply the Quality tools to solve quality issues back in company Understand the key role that PDCA-based problem solving plays in continuous process improvement Apply problem solving methodology to a problem identified back in company Demonstrate an appreciation for what is meant by SPC and how it can be successfully employed Workplace Organisation and Equipment Effectiveness 1 and 2 This session will explain the interactions 5S has on other aspects of a Lean organisation and how it enables Flow (and standardisation) to be achieved. It will help you to understand the calculation and benefits of applying Overall Equipment Effectiveness and once completed you will understand the mechanics of Total Productive Maintenance and recognise the need to apply it. You will also understand the process of changeover analysis and methods of reducing unnecessary/excessive downtime.
9 To understand the interactions 5S has on other aspects of a Lean organisation and how it enables Flow (and standardisation) to be achieved To understand the calculation and benefits of applying Overall Equipment Effectiveness To understand the mechanics of Total Productive Maintenance and recognise the need to apply it To understand the process of changeover analysis and methods of reducing unnecessary/excessive downtime. The learning strategy aims to get the message across using a combination of presentation material, personal experiences, case studies and practical activity sessions. 5S (Workplace organisation and housekeeping) Walk through the 5S s Links to TPM Overall Equipment Effectiveness Relationship to the top 6 issues affecting right first time production and throughput Development of the calculation to fit your operations Total Productive Maintenance Framework for implementation Step by step walk through of the stages of implementation Single Minute Exchange of Dies (industry terminology for rapid line or process changeovers) Understand your process of changing over Methods to reduce the time taken to changeover Management techniques to help overcome obstacles On successful completion of the module delegates should be able to: Recognise opportunities within their facilities to benefit from applying the techniques Feel confident about facilitating a group through the techniques. Build to Plan This module will show you the difference between Planning and Scheduling and help you to understand the concepts that link lead time, capacity and customer demand.
10 It will outline the benefits of level loading production activities and give you a better understanding of how Materials Requirements Planning (MRP) and lean practices can work successfully together. To understand why we plan and schedule To understand the difference between planning and scheduling To understand why the achievement of the short term schedule is so vital to lean applications A mixture of learning methods will be used including classroom learning, group discussion and the use of a simulation/case study material. Given that delegates will come from varying manufacturing backgrounds the delivered material will aim to establish principles with pertinent case studies being used to contextualise the practical application. The difference between planning and scheduling The goal of the organisation and how that influences planning and scheduling Make to stock and make to order businesses MRP and the Planning evolution Sales and Operations Planning Case study analysis Planning and Scheduling considerations On successful completion of the module delegates should be able to: Demonstrate an understanding of the need for planning and scheduling Explain the difference between planning and scheduling Appreciate their role in the achievement of the schedule Contribute to the choice of correct scheduling mechanism in their own business Facilitation and Coaching During this session you will learn that facilitating change activities is an essential skill for improvement practitioners. There are some basic approaches to facilitation that everyone involved in CI needs to know.
11 You will also see how coaching individuals to help them achieve improvement goals is a proven way to transfer skills to others and help sustain change in an organisation. To understand how to facilitate CI activities To understand the difference between coaching and mentoring To understand how to coach people to achieve improved CI results A mixture of learning methods will be used including classroom learning, group discussion and the use of a simulation/case study material. Given that delegates will come from varying manufacturing backgrounds the delivered material will aim to establish principles with pertinent case studies being used to contextualise the practical application. Introduction to facilitation Why we need to facilitate CI workshops effectively How to facilitate a CI workshop Facilitation exercises Introduction to coaching Why we need to be able to coach to help people achieve improved CI results Case study Coaching Guidelines On successful completion of the module delegates should be able to: Demonstrate an understanding of the need for facilitation and coaching Appreciate their role in facilitating CI workshops Appreciate their role in coaching co-workers to improve CI results Lean Implementation Considerations This module will outline the need for a Lean implementation strategy and help you to appreciate the value and purpose of having a well thought through and communicated philosophy.
12 It builds on the importance of recognising the Human Systems, the need to engage with your teams and the critical factors necessary for effective and sustainable Continuous Improvement and the transition to Operational Excellence. To understand the need for a Lean implementation strategy Appreciate the value and purpose of having a well thought through and communicated Philosophy To recognise the Human Systems, the need to engage with our teams and the critical factors necessary for effective & sustainable Continuous Improvement and the transition to Operational Excellence To identify and appreciate the qualities and attributes required of a Lean leader Develop communication skills to enable respectful and progressive CI Discuss processes and systems necessary to align the top-to-bottom resources in your organisation to achieve corporate aims & objectives. A mix of teaching methods will be employed that combine presentation, discussion, group activity and interactive learning exercises. The need for an Implementation strategy Breakthrough thinking How Toyota do it? Connecting the physical and human value streams Team member engagement is the key to sustainable CI People and change Leadership for Lean Lean roles within a business Aligning resources to meet the goals of the organisation On successful completion of the module delegates should be able to: Demonstrate an understanding of the need for a Lean Implementation Strategy Discuss a number of Lean implementation approaches/frameworks that have been used successfully by other organisations Explain what techniques can be used to help sustain a Lean environment Appreciate their role and the role of others within a business on the road to Lean Demonstrate the key personal attributes that go to make up an effective Lean leader.
13 At the end of the course, you can choose to take part in an evaluated in-company improvement project, supervised by a Manufacturing Institute practitioner. This can result in being awarded a Fellowship in Lean Manufacturing. Who is the course for & what are the entry requirements? This course is designed for managers responsible for improving productivity and performance in all sizes of manufacturing companies, but who have had very little awareness of, or introduction to, formal CI training. There are no academic minimum requirements for this course. No matter what your background or previous experience, as long as you have the desire to drive change in a manufacturing environment, this course can help you achieve your goals. To find out more or to talk to a member of our Education and Training team call or visit our website at
SC21 Manufacturing Excellence. Process Overview
SC21 Manufacturing Excellence Process Overview Prepared by:- The SC21 Performance, Development and Quality (PDQ) Special Interest Group (SIG) Acknowledgement The scoring methodology used in the Management
More informationTRAINING SESSION SUMMARIES FOR MANUFACTURING
TRAINING SESSION SUMMARIES FOR MANUFACTURING Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business,
More informationThe Strategic Deployment of Lean Construction
The Strategic Deployment of Lean Construction Presentation to LCI-Finland 2 nd December 2015 A 120bn Estate to be Operated, Maintained and renewed 18,000 structures, 34,000 drainage assets 4 million vehicles
More informationTRAINING SESSION SUMMARIES FOR SERVICE
TRAINING SESSION SUMMARIES FOR SERVICE Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business, and for
More informationTHE BEGINNER S GUIDE TO LEAN
THE BEGINNER S GUIDE TO LEAN Professor Daniel T Jones Lean Enterprise Academy Who am I? Writer Machine and Lean Thinking books Researcher on how to do lean everywhere! Founder of the non-profit Lean Enterprise
More informationEXECUTIVE CENTRAL. Leader Sales Management
EXECUTIVE CENTRAL Leader Sales Management TM EXECUTIVE CENTRAL Over the years that we have been working with organisations from a wide range of industries and sectors, we have come to realise that they
More informationMSc in Lean Operations. Module Descriptions
MSc in Lean Operations Module Descriptions 2010 BSP320 Lean Thinking & Practice To establish the roots, underlying philosophy and development of the lean thinking approach. By the end of the module, the
More informationLean Manufacturing Practitioner Training
Lean Manufacturing Practitioner Training Eliminate waste and maximize customer value kpmg.com/eastafrica/mc Lean Manufacturing Practitioner Training Lean Manufacturing is a way to eliminate waste, reduce
More informationIntroductory Level Management Training Programme
Introductory Level Management Training 2016 Foreword January 2016 Managers and supervisors across the career development sector, be this in the context of career education, career guidance/development,
More informationLEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0
MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes
More informationThe Consultants Guide to. Successfully Implementing 5S
The Consultants Guide to Successfully Implementing 5S Norm Bain NBI Email: nb@leanjourney.ca January 2010 Preface When I was first introduced to the 5S system, I thought this is pretty lame. What a convoluted
More informationOverview of Future Purchasing s fundamental and advanced training workshops...
Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our
More informationLean operations: measurable results
Lean operations: measurable results Philips Industry Consulting 2 Philips Industry Consulting Your expert guide on the lean journey When you choose to bring lean to your operations, you are embarking on
More informationtimes, lower costs, improved quality, and increased customer satisfaction. ABSTRACT
Simulation of Lean Assembly Line for High Volume Manufacturing Hank Czarnecki and Nicholas Loyd Center for Automation and Robotics University of Alabama in Huntsville Huntsville, Alabama 35899 (256) 520-5326;
More informationOperational Excellence using Lean Six Sigma Amit Dasgupta
Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean
More informationImprovement & Implementation. Implementation & Leadership
INTRODUCTION The level descriptors are central to LCS, since they define what knowledge and implementation abilities an individual should possess. A programme or course aligned to a level should therefore
More informationThe Lean Enablement Center
The Importance of Lean Lean is a management philosophy that focuses on removing activities that do not add value in other words, eliminating waste through continuous operational improvement. It is based
More informationLean, Six Sigma, and the Systems Approach: Management Initiatives for Process Improvement
PREPRINT Lean, Six Sigma, and the Systems Approach: Management Initiatives for Process Improvement Robert B. Pojasek Pojasek & Associates, Boston, USA This paper will be published as a featured column
More informationThe Principles of the Lean Business System: #5 Prevention. Lean in the 21 st Century Series Professor Peter Hines
The Principles of the Lean Business System: #5 Prevention Lean in the 21 st Century Series Professor Peter Hines Our Webinar Welcome Webinar will last about 1 hour We will invite you to complete a few
More informationCareer proposition for software developers and web operations engineers
Career proposition for software developers and web operations engineers Introduction The Government Digital Service is at the centre of the digital transformation of government, making information and
More informationLean Six Sigma Black Belt Body of Knowledge
General Lean Six Sigma Defined UN Describe Nature and purpose of Lean Six Sigma Integration of Lean and Six Sigma UN Compare and contrast focus and approaches (Process Velocity and Quality) Y=f(X) Input
More informationBQF Lean Certification Process
BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced
More informationLean enterprise Boeing 737 manufacturing Lean Production System
Student Self-administered case study Lean enterprise Boeing 737 manufacturing Lean Production System Case duration (Min): 45-60 Operations Management (OPs) Lean enterprise Worldwide Case summary: Assembling
More informationLean Principles by Jerry Kilpatrick
Lean Principles by Jerry Kilpatrick Introduction Lean operating principles began in manufacturing environments and are known by a variety of synonyms; Lean Manufacturing, Lean Production, Toyota Production
More informationCREATING A LEAN BUSINESS SYSTEM
CREATING A LEAN BUSINESS SYSTEM This white paper provides an overview of The Lean Business Model how it was developed and how it can be used by enterprises that have decided to embark on a journey to create
More informationLean Manufacturing and Six Sigma
Lean Manufacturing and Six Sigma Research Questions What have we done in the past? What must we do in the future? How do we know these are the correct actions? 1 Lean Definitions Key concepts of lean:
More informationHidalgo Consultores. Training programs 2015. info@hidalgoconsultores.com.com www.hidalgoconsultores.com
Hidalgo Consultores Highly qualified personnel increases the value of the company, allowing to work toward continuous productivity improvement and, hence, enhance COMPETITIVINESS Training programs 2015
More informationBody of Knowledge for Six Sigma Lean Sensei
Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare
More informationASQ s Healthcare Update:
Developing a Problem-solving Culture in Healthcare For any healthcare organization embarking on a quality journey, a key element of success involves engaging staff members at all levels and empowering
More informationSTRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY
STRATEGIC ALIGNMENT AND CAPACITY BUILDING FOR THE HR COMMUNITY An Overview Designing, driving and implementing people management strategies, processes and projects for real business value HR Strategic
More informationSustainable Supplier Development at Siemens: Lean@Suppliers Restricted Siemens AG 2014. All rights reserved
CT BE OP Lean Management & Manufacturing Olaf Kallmeyer, June 2014 Sustainable Supplier Development at Siemens: Lean@Suppliers Target of Lean@Suppliers Target With the Siemens Production System (SPS) we
More informationSix Sigma Certification Program White Belt Lesson 3: Six Sigma Teamwork; Roles and Responsibilities
The Six Sigma Training and Certification Levels are organized into a hierarchy of individuals (named according to martial arts convention). As this process is deeply rooted in teamwork, it is important
More informationi2isales Training Solution - Sales Management
Please note: This document has been created due to requests from some of our customers for an off the shelf solution. It represents a very basic outline of the type of offering(s) we provide - and should
More informationLean Silver Certification Blueprint
The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types
More informationCase Study. Driving culture change to achieve WCM status. What LEAP participants are saying about: Leadership. Engagement. Alignment.
An Case Study Driving culture change to achieve WCM status Read how helped a manufacturing facility in The Netherlands to: Create distributed leadership, improving the effectiveness of decisionmaking and
More informationGetting to grips with online ad trafficking Digital s Ad Operations Academy Independent training for digital marketers
Digital Training Academy Making sense of a digital world Contents At a glance Academy prospectus Further Academy courses Bookings Getting to grips with online ad trafficking Digital s Ad Operations Academy
More informationHOW TO USE VIDEO TO MOTIVATE LEARNING
HOW TO USE VIDEO TO MOTIVATE LEARNING Catherine de Salvo Director, Scott Bradbury Ltd. trainingzone How do you use video to motivate learning? If you are considering using video as part of your online
More informationYoung Enterprise Masterclass
Young Enterprise Masterclass About the Young Enterprise Masterclass Young Enterprise provides the context by which student groups can take part in entrepreneurial and work related learning by doing. The
More informationCertified Quality Improvement Associate
Certified Quality Improvement Associate Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is
More informationMessage from the Chief Executive of the RCM
Message from the Chief Executive of the RCM The Midwifery Leadership Competency Framework has been derived from both the NHS Leadership Qualities Framework and the Clinical Leadership Competency Framework.
More informationTRAINING CATALOGUE ON IMPACT INSURANCE. Building practitioner skills in providing valuable and viable insurance products
TRAINING CATALOGUE ON IMPACT INSURANCE Building practitioner skills in providing valuable and viable insurance products 2016 List of training courses Introduction to microinsurance and its business case...
More informationIntroduction to Lean Healthcare
Introduction to Lean Healthcare Presented by: Steve Lockwood, CITEC Business Advisor / Lean June 2013 1 What is Lean Lean Enterprise is a systematic approach to identifying and eliminating waste (non-value-added
More informationRole Description Director, Customer Experience
Role Description Director, Customer Experience Classification/Grade/Band Band 1 Senior Executive Work Level Standards ANZSCO Code PCAT Code Date of Approval Work Contribution Stream: Service/Operational
More informationCLIENT CASE STUDY. Defining the Future Customer Experience and Change Programme needed to deliver It
CLIENT CASE STUDY Defining the Future Customer Experience and Change Programme needed to deliver It Summary The context of the work was: To grow investor confidence by improving Severn Trent s customer
More informationREPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE
Report to Personnel Committee 26 September 2012 Agenda Item: 6 REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE INVESTORS IN PEOPLE RE-ACCREDITATION Purpose of the Report 1. The purpose
More informationHoshin Kanri Aligning Operational Goals to Strategic Goals Webinar
Hoshin Kanri Aligning Operational Goals to Strategic Goals Webinar BMGI India 71B Mittal Court Nariman Point Mumbai About BMGI Breakthrough Management Group International (BMGI) is the leaders in helping
More informationDelivering Accredited Coach Training for Over 15 Years, Globally
Delivering Accredited Coach Training for Over 15 Years, Globally Where it all began International Coach Academy (ICA) was created in the year 2000 with a vision to create a vibrant global community of
More informationWhat is Lean Manufacturing?
What is Lean Manufacturing? Levantar March 2012 www.levantar.co.uk info@levantar.co.uk Lean Guides for other sectors are available on our website www.levantar.co.uk e.g. Lean Office, Lean Legal, Lean Engineering
More informationACCEL TEAM. Team Building. Process Improvement MANAGEMENT MANAGING BETTER, WORKERS WORKING PRODUCTIVELY
ACCEL TEAM Team Building Process Improvement MANAGEMENT MANAGING BETTER, WORKERS WORKING PRODUCTIVELY TEAM BUILDING PROCESS IMPROVEMENT THE COMMONSENSE, LOW COST APPROACH TO QUALITY, COST AND DELIVERY
More informationProcess Confirmation & Go, Look, See
Process Confirmation & Go, Look, See Agenda Introduction to Process Confirmation The Format Completion Example Deliverable Go, Look, See T card system Overview Overview: Process Confirmation is a structured
More informationFive Tips to Achieve a Lean Manufacturing Business
Five Tips to Achieve a Lean Manufacturing Business Executive Overview Introduction The more successful manufacturers today are those with the ability to meet customer delivery schedules while maintaining
More informationERP Meets Lean Management
Meets Lean Management James M. Noblitt, CPIM, CIRM Sr. Management Consultant High-Tech meets No-Tech! Digital Lean Visual Work Orders Push Data Entry Reports Security/Access Data Accuracy Complicated Spread
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationFrom Servant. Transformational Leadership
Manufacturing leadership journal... Provided with kind permission of Manufacturing Leadership Journal From Servant to Transformational Leadership The philosophy of Servant Leadership has served the manufacturing
More informationMaking a positive difference for energy consumers. Competency Framework Band C
Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture
More informationLean Six Sigma A guide to business improvement and certification
Lean Six Sigma A guide to business improvement and certification Lean Six Sigma Business Improvement What is Lean Six Sigma? Lean Six Sigma is a two staged business approach to continual improvement which
More informationMasterclass Series. Sales Training Courses
Masterclass Series of Sales Training Courses Testimonials I always enjoy how I feel after a durhamlane workshop empowered and motivated to attack my sales objectives. Cost effective and very good value
More informationExperiences with The Trimrian factory game - a production game within the education of Bachelor Production Engineers
Experiences with The Trimrian factory game - a production game within the education of Bachelor Production Engineers Jens Peter Jensen Department of Production Engineering, Engineering College of Copenhagen
More informationJUST IN TIME (JIT) CONTEXT A PHILOSOPHY, A PROCESS P6/341-I ORIGINS:
JUST IN TIME (JIT) Original written by professor José Luis Fernández at IE Business School. Original version, 22 January 2004. Last revised, 18 July 2008. Published by IE Publishing Department. María de
More informationLean IT Foundation Syllabus
Lean IT Foundation Syllabus December 2015 - Version 1.06 1 Introduction Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding
More informationThe ILM Level 3 Diploma Programme in Leadership & Management consists of the following units, ILM credit values and guided learning hours.
The ILM Level 3 Diploma programme is to give new or potential first line managers the foundation for their formal development in this role. In addition it provides the student with a solid foundation which
More informationJOB AND PERSON SPECIFICATION. It has an annual budget of approximately 50 million and currently a staff of approximately 300.
JOB AND PERSON SPECIFICATION Job Title: Division Grade: HR Adviser - HR Operations Section G Reports To: Head of HR Operations General Information The Commonwealth Secretariat is the principal intergovernmental
More informationEXECUTIVE CENTRAL. Leader Channel Sales Management Excellence
EXECUTIVE CENTRAL Leader Channel Sales Management Excellence TM EXECUTIVE CENTRAL How do you attain dedication, loyalty and continued focus from your reseller channel so that both partners' business needs
More informationFujitsu s Lean Solutions Group Lean Healthcare in Canada
Fujitsu s Lean Solutions Group Lean Healthcare in Canada Camil Villeneuve For many years, public healthcare delivery has been in crisis mode for various reasons such as increased demand for services, demographics,
More informationStaff engagement in the NHS: some local experience
November 2010 Briefing 79 Staff engagement can help the NHS meet the challenges of reducing costs, raising productivity and implementing the organisational changes arising from the NHS White Paper. High
More informationGetting Started with Lean Process Management
Getting Started with Lean Process Management Hi-Tec Exchange Conference San Francisco July 25, 2011 Missions To team with Organizational Leaders, Managers, & Employees to focus on customers & improve competitiveness,
More informationTalent Measurement Training
Talent Measurement Training Learn with the People Experts PLAN RECRUIT ASSESS DEVELOP ENGAGE PERFORM Now we can make sure that the right people with the right skills and behaviours are in the right place
More informationwww.stephenbarkar.se Lean vs. Agile similarities and differences 2014-08-29 Created by Stephen Barkar - www.stephenbarkar.se
1 www.stephenbarkar.se Lean vs. Agile similarities and differences 2014-08-29 Purpose with the material 2 This material describes the basics of Agile and Lean and the similarities and differences between
More informationCase Study / A consistent approach to transforming mindset that changes the face of retail one smile at a time
Case Study / Over 5,000 Vodafone sales staff and managers equipped with new attitude and skill set to deliver an outstanding customer experience across 17 countries. A consistent approach to transforming
More informationValue Stream Mapping
Value Stream Mapping 1 Value Stream Mapping Definition Value Stream Mapping (VSM): Special type of flow chart that uses symbols known as "the language of Lean" to depict and improve the flow of inventory
More informationSmart Use Inventory Management solution at the Royal Shrewsbury Hospital Pathology Service Delivery Unit
Smart Use Inventory Management solution at the Royal Shrewsbury Hospital Pathology Service Delivery Unit The Shrewsbury and Telford Hospital NHS Trust identifies efficiency savings, process improvements
More informationA Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm
A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm Cynthia Seaver, Director of Process Excellence Mercy Health Muskegon Certified Six Sigma Black Belt & Lean Expert Case
More informationTraining Courses for the PRIVATE HEALTHCARE SECTOR
Training Courses for the PRIVATE HEALTHCARE SECTOR CONTENTS ABOUT US About Us 3 Conflict Resolution 4 Breakaway 6 Our mission is to make you and your team safer and more secure. We inspire a greater level
More informationBusiness Improvement Solutions
Business Improvement Solutions THINKING BUSINESS > DRIVING IMPROVEMENT > ACHIEVING EXCELLENCE Assisting organizations to develop their capability to continuously improve performance in a sustainable manner.
More informationImproving NPI Effectiveness using Lean Thinking. Webinar 6 th October 2015
Improving NPI Effectiveness using Lean Thinking Webinar 6 th October 2015 Everyone will be muted so that only the presenters will be heard. The presentation will be followed by a Q&A session. Please type
More informationNSPCC JOB DESCRIPTION. Database Training and Support Manager. (Grade 5 - Senior Business Support Officer)
NSPCC JOB DESCRIPTION Job Title: Database Training and Support Manager (Grade 5 - Senior Business Support Officer) Function: Department: Supporter Services and Database Administration Supporter Experience
More informationSupply Chain Leaders Understanding and Improving Supply Chain Performance Where It Counts
Leaders Understanding and Improving Performance Where It Counts What is the Leaders Programme? Leaders is an action-oriented, practical programme which identifies the most vital supply chain improvements
More informationFebruary 25th - 28th 2013 Dubai. Please, consider NOT to include this page in the printed version in order to preserve the environment
February 25th - 28th 2013 Effective Budgeting and Cash Flow Management Please, consider NOT to include this page in the printed version in order to preserve the environment Effective Budgeting and Cash
More informationDeveloping a Formidable Business / Continuous Improvement Methodology in Africa. By: Frederick O Popoola
Developing a Formidable Business / Continuous Improvement Methodology in Africa By: Frederick O Popoola INTRODUCTION The Challenge: How do Organizations survive in a competitive environment? Need to change
More informationIT STARTS WITH CHANGE MANAGEMENT
TRANSFORMING ORGANIZATIONS IT STARTS WITH CHANGE MANAGEMENT THE POWER TO TRANSFORM In today s globalized and inter-connected economy, organizations deal with continually shifting market conditions, customer
More informationFull-time MSc in Logistics and Supply Chain Management
Full-time MSc in Logistics and Supply Chain Management Course structure and content 2016-2017 The course has been developed to produce expert logistics and supply chain professionals who can take the skills
More informationLEAN, SIX SIGMA, AND ERP:
LEAN, SIX SIGMA, AND ERP: Putting it all together for Improved Performance Paper Summary Many manufacturers perceive Lean, Six Sigma, and ERP as contrasting approaches. They often see them as mutually
More informationMANDARIN ORIENTAL HOTEL GROUP REPORT SUMMARY
MANDARIN ORIENTAL HOTEL GROUP REPORT SUMMARY THE COMPANY Established in Hong Kong in 1963. Mandarin Oriental Hotel Group is an international hotel investment and management group operating ten hotels in
More informationManaging for Results. Purpose. Managing for Results Practitioner-level Standards
Managing for Results Practitioner-level Standards Managing for Results Purpose In all sectors and at all levels managers must have the knowledge, understanding and skills to enable them to grasp the right
More informationWork Placements. Faculty of Business. Information for Host Organisations. Contacts for placements: Jenny Grainger Coordinator, Workplace Learning
Faculty of Business Work Placements Information for Host Organisations Contacts for placements: Jenny Grainger Coordinator, Workplace Learning Faculty of Business Charles Sturt University Wagga Wagga NSW
More informationLEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management
One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability
More informationGE Capital. Driving change and continuous process improvement. how-to
Driving change and continuous process improvement Process improvement or PI involves applying tools and techniques to help a company achieve its goals Characteristics Aligned around what customers value
More informationAnnual Shared Services and BPO Conference 2013 Continuous improvement end to end - who dares wins. Geoff Gibbons & Mathew Shreeve
Annual Shared Services and BPO Conference 2013 Continuous improvement end to end - who dares wins Geoff Gibbons & Mathew Shreeve Agenda Who Dares Wins Introduction What tools should you have in your shared
More informationAt the end of this module, you should be able to:
A3 Thinking Learning Objectives At the end of this module, you should be able to: Recognize that A3 is a way of thinking and not just a tool Use the A3 chart as a standard tool for implementing lean projects
More informationOffshore Development Team on Demand
Offshore Development Team on Demand We can save your time and money while providing invaluable expertise in building up your own custom software development team. Our extensive experience in numerous software
More informationThe Theory of Constraints & Lean Manufacturing
The Theory of Constraints & Lean Manufacturing Don Guild Synchronous Management, Milford, CT P: 3-877-1287 E: synchronous@att.net Reproduction or use of these materials, in whole or in part, is prohibited
More informationTaking Lean to the Next Level with Evidence-Based Leadership. CME Disclosure. Clay D. Linkous, MBA Coach, Speaker & Lean Expert
CME Disclosure Accreditation Statement Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Designation
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION TITLE STREAM CLASSIFICATION FUNCTIONAL AREA Management Retail - Collective Agreement Various Locations 1. POSITION PURPOSE The is responsible for the total operations and
More informationHOW TO SUPPORT PURCHASING WITH ERP SYSTEMS AS INTEGRATOR OF NOVEL LOGISTIC TOOLS? ÁGOTA BÁNYAI 1
Advanced Logistic Systems, Vol. 7, No. 1 (2013), pp. 7 12. HOW TO SUPPORT PURCHASING WITH ERP SYSTEMS AS INTEGRATOR OF NOVEL LOGISTIC TOOLS? ÁGOTA BÁNYAI 1 Abstract: The increased complexity of globalised
More informationLevel5. Civil Service Competency Framework 2012-2017. Level 5 Deputy Directors
Level5 Civil Service Competency Framework 2012-2017 About this framework We are introducing a new competency framework to support the Civil Service Reform Plan and the new performance management system.
More informationat London Business School Transforming Your Future Developing Leaders at Lloyd s
at London Business School Transforming Your Future Developing Leaders at Lloyd s Are you ready totake charge? Lloyd s future success depends on the quality of its leaders. The Developing Leaders at Lloyd
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION POSITION TITLE STREAM CLASSIFICATION FUNCTIONAL AREA Management Retail - Collective Agreement Various Locations 1. POSITION PURPOSE The is responsible for the total operations of the
More informationILM Level 3 Certificate in Using Active Operations Management in the Workplace (QCF)
PAGE 1 ILM Level 3 Certificate in Using Active Operations Management in the Workplace (QCF) CONTENTS Qualification Overview: ILM Level 5 Award, Certificate and Diploma in Management APPENDICES Appendix
More informationInvestors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited
Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number
More information