TPMG. Education. Lean. Transformation In Healthcare. Onsite Training: Executive Champion Workshop. Establish a Culture of Continuous Improvement!

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1 TPMG Education Lean Onsite Training: Executive Champion Workshop Transformation In Healthcare Establish a Culture of Continuous Improvement!

2 TABLE OF CONTENTS Lean Healthcare Transformation Improving patient outcomes and satisfaction while driving down the cost of care! Introduction 3 Lean Transformation Excellence in Healthcare Delivery 4 Training Service Description Executive Champion Training 5 Training Service Pricing 6 2

3 Introduction About TPMG Our Mission: You have an idea of what you want your organization to become, our objective is to help you make it happen! Our Purpose: To help organizations and employees realize their optimum potential through measurable improvements in productivity, efficiency and effectiveness. Helping You Make It Happen! 3

4 Lean Transformation for Healthcare What is Lean Management? Lean management refers to a company s style of operational excellence. Made popular by the Toyota Principles of Value Based Healthcare Delivery method of production, also known as Total Productive Maintenance (TPM); lean thinking was given life in Healthcare Outcomes + Patient Satisfaction North America as a result of the work of MIT Value = researchers lead by James Womack, Daniel Jones and Cost of Healthcare Delivery Daniel Roos, The Machine that Changed the World. The objective of lean management in healthcare is to create value for a healthcare delivery organization. Value in healthcare is expressed in terms of the quality of healthcare outcomes and satisfaction of patients divided by the cost to produce those outcomes over the continuum of care. In our attempt to keep things simple, TPMG describes lean management as: A quality improvement business practice that strives to produce perfection in the delivery of products and services. Process Perfect A method of management that uses facts, information and data to make decisions and manage business performance. A problem solving method that identifies root causes to problems and determines permanent solutions. From a healthcare provider s perspective, the value proposition of lean transformation is to improve the quality of work. Improving quality creates a chain reaction. When a provider organization improves quality, their costs go down. Their costs go down to the tune of 20 40% of total operating expenses. The cost reduction occurs because the expense of wasted effort, reworking problems, correcting medical errors, re-admitting patients, and correcting invoices is eliminated. As rework goes down, productivity naturally improves. Productivity improves because of the more efficient use of human time & effort, technology and working capital in value added care activities. Improved productivity creates of better patient outcomes. Better patient outcomes and the elimination of non-value added cost leads to greater profit margins and enhanced economic value. The additional economic value funds growth and innovation, which lead to improved healthcare quality and high value jobs. From a patient perspective, implementing lean management also creates a chain reaction. When a provider organization implements lean management, they continuously adapt their services to exceed patient needs, attitudes and perceptions. They accomplish this by translating the voice of the patient into operational requirements and structure their systems and processes to continuously exceed those requirements Over time, they capture the market with better healthcare outcomes, greater patient satisfaction and a superior reputation as a healthcare delivery organization. 4

5 Lean Management Leadership Champion Training Senior Leaders Learn to Establish and Sustain a Culture of Continuous Improvement Lean Healthcare Transformation Improving patient outcomes and satisfaction while driving down the cost of care! Public Sector, Private Sector and Military Healthcare Executives Lean Management Executive Champion Seminar & Workshop This ½ - 1 day workshop is designed to prepare senior leaders and middle managers to perform their oversight roles during a Lean Healthcare Transformation deployment. The course provides leaders with a working knowledge of the lean management program methodology and processes. The course also provides them with guidelines for performing their lean leadership roles. Course topics include: 1. Background knowledge and history of lean management. 2. Principles of lean management for healthcare. 3. How to analyze and interpret lean management tools for continuous improvement. 4. Establishing a lean transformation vision, strategy, objectives and values. 5. How to make making lean management a way of life. 6. How to provide ongoing leadership, direction and support. 7. How to review progress of Lean Management initiatives. 8. Producing bankable results with lean management. 9. Management by Fact Structured Problem Solving. 10. How to Establish and Sustain a Culture of Continuous Improvement. 11. How to inspire, motivate, and empower a high performance work force. Lean 6σ Excellence in Healthcare Delivery 5

6 Cost of Services Helping You Make It Happen! Lean Healthcare Transformation Improving patient outcomes and satisfaction while driving down the cost of care! Lean Transformation Executive Champion Training for Healthcare: On-Site Seminar and Workshop $2, all inclusive. Contact us today! The Performance Management Group LLC Education Services P.O. Box Phoenix, AZ Phone: Helping You Make it Happen! 6

TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

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