Lean Test Management. Ban Waste,Gain Efficiency. Bob van de Burgt Professional Testing

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1 Lean Test Management Ban Waste,Gain Efficiency Bob van de Burgt Professional Testing 1

2 I will show you differently! 2

3 Agenda - Lean Manufacturing - Lean Six Sigma - Roadmap to Lean Test Management - Conclusions 3

4 What is Lean Manufacturing? Lean manufacturing is a company process improvement method. It is developed from a logistics viewpoint. Lean manufacturing concentrates on banning waste to become quicker and more efficient. Every process that does not add value for the customer is eliminated. 4

5 History Timeline Lean Manufacturing Image source = 2005 Strategos, inc 5

6 Lean Manufacturing the 7 wastes Overproduction Waiting Transporting Inappropriate processing Unnecessary inventory Unnecessary / excess motion Defects 6

7 What is (Lean) Six Sigma Lean Six Sigma is a quality management method that offers a framework to manage quality. By many it is seen as a sequence of Total Quality Management (TQM) with a high use of Statistical Process Control (SPC) as underlying method. Processes can be controlled when you know how each process goes and to know that you have to measure: to measure is to know! Measuring is the basis of Six Sigma. The aim is to work smarter and get a higher quality. Sigma ( ) is the standard deviation from the average. A statistical term that measures how far a given process deviates from perfection. 7

8 History of Six Sigma Six Sigma is founded at Motorola in the mid 80 s as a solution for problems with product quality and customer satisfaction. Six Sigma got its big popularity when it was used on a broad scale at General Electric en gained biljons over a period of multiple years. 8

9 Defects with sigma level 2 MAX σ σ defects defects -3 σ -2 σ -1 σ 0=target 1 σ 2 σ 3 σ 2 σ = 69,1% 30,9 % defects 9

10 Defects with sigma level 4 MAX σ σ defects defects -3 σ -2 σ -2 σ 0=target 2 σ 2 σ 3 σ 4 σ = 99,4% 0,6 % defects 10

11 4 key elements Delight the customer Improve processes Teamwork Data and facts 11

12 Roadmap to Lean Test Management DMAIC: Define Measure Analyze Improve Control Between every step is a tollgate 12

13 Define - Theory Purpose: To agree on what the project is. Define Example tools: SIPOC Value Stream Map 13

14 Define Example SIPOC * Critical-To-Quality indicators (CTQ) 14

15 Define Example Value Stream Map ETC 15

16 Definition Takt Time: Takt time The desired time between units of production output, synchronized to customer demand. The concept carries backward through a process stream. Ideally, every step synchronizes with the final output. Takt Time is fundamental to Lean Manufacturing. 16

17 Takt time a bomber an hour Image source = 2005 Strategos, inc 17

18 Measure - Theory Purpose: Evaluate the existing measurement system, observe the process, gather data, and map the process in more depth. Example tool: Pareto chart 18

19 Measure Example Pareto Chart Failures in test environment 65 Failures in test data 20 Failures in test cases 8 Not fully capable resources 5 Rest Pareto chart for long waiting hours during test execution 19

20 Analyze - Theory Purpose: Use collected data to confirm the source of delays, waste, and poor quality. Example tools: 5 Why s Ishikawa diagram 20

21 Analyze - Example 5 Why s 1. Why are there long waiting hours during test execution? 2. Why are there failures in the test environment? 3. Why do we often have the wrong version? 4. Why does someone install the wrong version? Problem Statement: During test execution there are long waiting hours. 5. Why don t we have proper version control? 5. Because we never got around to it, but it seems time to do it now. 1. Because often there are failures in the test environment 2. Because we often seem to have the wrong version of the test object. 3. Because someone installed the wrong version. 4. Because we don t have proper version control. 21

22 Analyze - Example Ishikawa Diagram Long waiting hours during test execution 22

23 Improve - Theory Purpose: To make changes in a process that eliminate defects, waste, cost, etc., which are linked to the customer need identified in the Define phase. Example tool: Pick chart 23

24 Improve Example Pick Chart Large result Small result Easy to implement Implement Possible Challenge Kill Hard to implement

25 Control - Theory Purpose: To make sure that any gains a team makes last. Example tool: Control chart 25

26 Control Example Control Chart Gain Sigma 30,85% level 1 69,15% 2 93,32% 3 99,38% 4 99,977% 5 99,99966% 6 T1 Unpredictable proces T2 Improved proces T3 Controlled proces Upper limit Average Lower limit Triggers for actions 26

27 Conclusions Test Management can benefit from Lean and Six Sigma Improvement from within your company Useful addition to standard Test Process Improvement models Better integration of test process with other processes 27

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC

Copyright 2010-2011 PEOPLECERT Int. Ltd and IASSC PEOPLECERT - Personnel Certification Body 3 Korai st., 105 64 Athens, Greece, Tel.: +30 210 372 9100, Fax: +30 210 372 9101, e-mail: info@peoplecert.org, www.peoplecert.org Copyright 2010-2011 PEOPLECERT

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