Certificate in Supply Chain Management

Transcription

1 Certificate in Supply Chain Management LEAN and Six Sigma methodologies Greet Belt Black Belt Collaboration

2 Luxembourg, where the Learning Institute of Higher Learning EU-USA A.s.b.l. is located Center of Western Europe o Between Germany, France and Belgium, part of BENELUX One of three European capitals, with Strasbourg and Brussels UNESCO World Heritage site Major international financial industries hub University of Luxembourg 49% foreign residents; over 100,000 transfrontalier workers Access for e-learning

3 Certificate in Supply Chain Management Over the past two decades, the field of supply chain management has grown exponentially. More and more companies are recognizing the importance of understanding its supply chains, as well as the integrated processes both within and across enterprise boundaries. This requires a unique set of knowledge and skills that remain in high demand for a broad range of SCM careers including supply chain manager, logistics manager, buyer, production scheduler, production manager, inventory analyst, import/export specialist, and more. Participants in our program gain a systems thinking view of supply chains, and how enterprises engage within their supply chains to obtain, produce, and deliver goods and services. Participants will learn how to understand and effectively manage supply chain processes, as well as contribute to innovation and improvements in their enterprise s supply chains.

4 Certificate in Supply Chain Management SCM510 Fundamentals of Supply Chain Management SCM520 Supply Chain Planning, Operations, and Logistics BLACK BELT PROGRAM SCM530 Supply Chain Strategy, Design & Management SCM540 The 21st Century Supply Chain: Lean Six-Sigma and More SCM550 Benchmarking and Best Practices in Supply Chain Management SCM 560 Leadership, Risk Management, and Sustainability

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6 Learning formats Common elements Modular organization of material (intro substance summary) Separation of concerns (low coupling, high cohesion) Extensibility and reuse of common elements Formats e-learning (synchronous and asynchronous) Hybrid (mostly online, some face-to-face could be web) In classroom (still with e-learning modules and other remore resources, such as Skype sessions with experts) Resources Case studies Summative assessments Formative assessments Remedial and alternative learning modules Infographics and other new media enhancements

7 Learning Institute of Higher Learning EU-USA A.s.b.l. educational programs Certificates and individual classes Logistics with LEAN and Six Sigma Practical project management Executive leadership Language instruction Academic programs With the National Graduate School of Quality Management (NGS, Falmouth, MA, USA) Bachelor of Science Completion in Quality Management (elearning, 1 year) Master of Science in Quality Management (e-learning, optionally with a semester onsite at NGS via I-20/F-1 Visa) Doctor of Business Administration (e-learning with two onsite events required)

8 Format per certificate (60 hours) Two courses of eight weeks each, two sessions of 3,5 hours/week, twohour midterm and final exams Student fees per certificate Europe One-time registration: 50,00 Tuition/certificate: 2.900,00 Materials: 150,00 All certificates discounted to 9.000,00 Payments: USA One-time registration: $50.00 Tuition/certificate: $3, Materials: $ All certificates discounted to $9.500,00 Total gross revenue/certificate (15 learners, sans registration): 45, Licensing of course from EIPR (30 hours + support materials): $ License fee to NGS (or other; 5% of revenue): $2, Professor/course: $1, to $2, depending on degrees and seniority Per certificate expenses: $4, to $5, production: $1, expenses/rewards: $6, Total «raw» expenses/certificate: $15, to $18, Highly confidential and subject to change

9 Format Certificate in Supply Chain Management For each class Pre-assessment (summative) Content sessions Case studies Concept sharing Interactive learning team-based where possible Hands-on exercises and Internet research Frequent formative assessment Failure: redirection to remedial modules If available, offsite visit to logistics facilities (one or two) Post-assessment (learning outcomes achieved) Failure: remedial modules + retesting

10 Certificates and courses GREEN BELT PROGRAM SCM510 Fundamentals of Supply Chain Management This introductory course begins your SCM Certificate journey, starting with a systems thinking view of a supply chain, the challenges of managing supply chains, the role of supply chain management in quality, and trends in supply chain management. Supply Chain components, flows, and interconnections are discussed. You will learn how to map and analyze supply chains, use process frameworks, and understand the elements of the core supply chain and supporting processes for Plan, Source, Produce, Deliver, and Return process types. The concept of supply chain maturity will help you visualize the potential for supply chain excellence and what it takes to get there. SCM520 Supply Chain Planning, Operations, and Logistics This course covers supply chain planning; sourcing/procurement, production operations (with particular focus on demand management/forecasting, sales and operations planning (S&OP) and MRP/MPS); inventory planning and optimization; warehousing; and transportation. Other topics include the Theory of Constraints, financial implications of supply chain decisions, and global logistics considerations. You will learn how to select the right key performance indicators for supply chain processes and the supply chain as a whole. In addition, you will have the opportunity to use a proven assessment tool to evaluate the supply chain maturity of your enterprise. During this course, you will apply Lean Six Sigma concepts to supply chain management. You will identify common wastes within supply chains and learn about the use of common Lean tools, such as 6S, VSM, visual job aids, Kanban, JIT, quick changeover, TPM, and more. Key to successful lean initiatives will be discussed. This course provides you the additional knowledge and skills to develop and complete your Capstone Project which must generate real results in one or more supply chain metrics. In order to be awarded a Supply Chain Black Belt Certificate, candidates must also pass the SCM Black Belt Exam. BLACK BELT PROGRAM SCM530 Supply Chain Strategy, Design & Management Building on the learning from the Green Belt course, SCM530 marks the beginning of the Black Belt program. This course focuses on broader, strategic supply chain issues such as: supply chain networks, building and maintaining relationships with customers (CRM) and suppliers (SRM), supply chain integration, strategic sourcing, spend analysis and cost management, the role of technology, new product development, and project management. You will identify a supply chain related improvement project in a real working environment to serve as your Capstone Project; this project will be completed in the next course in this program and will utilize systems thinking and a proven methodology such as Lean Six Sigma, DMAIC, or PDCA. SCM540 The 21st Century Supply Chain: Lean Six-Sigma and More During this course, you will apply Lean Six Sigma concepts to supply chain management. You will identify common wastes within supply chains and learn about the use of common Lean tools, such as 6S, VSM, visual job aids, Kanban, JIT, quick changeover, TPM, and more. Key to successful lean initiatives will be discussed. This course provides you the additional knowledge and skills to develop and complete your Capstone Project which must generate real results in one or more supply chain metrics. In order to be awarded a Supply Chain Black Belt Certificate, candidates must also pass the SCM Black Belt Exam. MASTER BLACK BELT PROGRAM SCM550 Benchmarking and Best Practices in Supply Chain Management For those who desire deeper understanding and application of supply chain management strategies, this course provides ample opportunity to identify leading and best practices. SCM550 marks the beginning of the Master Black Belt Certificate, a key component of which is an inter-departmental or inter-enterprise improvement project that must be completed by the end of the follow-on course, SCM560. A key discussion area in this course is the application of technology in global supply chain management. Benchmarking techniques will be reviewed and, through case study analysis and a review of current literature on supply chain management, you will gain a wealth of practices to assess for possible application to your work environment. SCM 560 Leadership, Risk Management, and Sustainability Effective supply chains are driven by excellence in leadership. This course covers elements of leadership, change management, and organizational alignment. In addition, participants will learn about current initiatives in SCM and review topics such as current trends, risk identification and mitigation, legal aspects of SCM, the greening of the supply chain, and sustainability. The Master Black Belt Capstone Project will be completed by the end of this course. This project must generate real results in one or more supply chain metrics. Passing an exam completes your achievement of a Master Black Belt.

11 Profile: Dr. Patricia Murrin

12 Profile: Dr. Patricia Murrin Professor, Supply Chain Management Process Improvement Coach 2 Dr. Patricia Murrin is adept at facilitating and leading teams towards process and enterprise excellence. Patricia has over thirty years of experience in industry and education, with leadership positions in customer service and distribution, sales and operations planning, information management, marketing, inventory management, demand management, and supplier quality assurance. With this rich background and a skillful combination of team facilitation and Lean-Six Sigma methodologies, Patricia works with organizations in the public and private sector to identify problems, analyze data, determine root causes, evaluate solutions, and implement customer focused and sustainable process improvements. A key element in her collaborative approach with clients is customer-centered and process-focused education and training, supported by consulting support and team coaching. Knowledge and Expertise Patricia provides professional development and process improvement workshops, consulting support, team facilitation, and coaching to organizations of any size and composition. Areas of expertise include Hoshin planning, Lean/Six Sigma methodologies, value stream mapping, process design, process reference models, performance metrics, benchmarking, supply chain management, customer service, and inventory management. Patricia has led cross-functional teams in varied industries towards organizational and process redesign, identification of best practices, alignment of performance metrics, and the application and selection of information technology to support business processes.

13 Profile: Dr. Patricia Murrin Professor, Supply Chain Management 3 Education D.B.A. The National Graduate School of Quality Management, Falmouth, MA M.B.A. The University at Albany, NY M.S. The University of Maine, Orono, ME B.Sc., B.Ed. Memorial University of Newfoundland, Canada Associations APICS, the Association for Operations Management ASQ, the American Society for Quality Specialties: consulting and education/training in: 1. Process design and improvement 2. Process performance/metrics 3. Supply chain management 4. Process reference models, such as the Supply Chain Operations Reference (SCOR) Model 5. LEAN/SIX SIGMA

14 Profile: Dr. Patricia Murrin Professor, Supply Chain Management 4 Positions held Sr. Associate and Process Improvement Coach, GDP Consulting (2011- Present) Assistant Professor, The National Graduate School of Quality Management, Falmouth, Massachusetts ( 2007-Present) Sr. Research Associate, DRK Research (2004-Present) A.P. Murrin & Associates ( , 2001-Present) Senior Instructor and Process Improvement Coach, The University of Oklahoma Lean Institute ( ) R. Reed & Associates / Cotelligent Inc., Executive Vice President/Director, Supply Chain Management Practice ( ) Manager, Customer Service and Distribution, Warner-Lambert Novon Products Group ( ) Various leadership positions in Inventory Management and Quality Assurance, General Electric Company ( )

15 Profile: Dr. Patricia Murrin Professor, Supply Chain Management 5 Selected Project Experience Performed analysis of processes and procedures and developed recommendations for transportation management at a Canadian petrochemical site. Performed analysis of the pharmaceutical value chains at a Canadian Health Authority. Identified and presented opportunities for service and cost optimization. Analyzed processes, conducted spend analysis, and targeted improvement actions and plans for major process improvement in procurement for a US based chemical company. Developed monthly sales forecasting process and facilitated monthly sales and operations planning meetings for a large consumer products company. Redesigned supply chain organization, including detailed job descriptions for a global medical devices company. Designed processes in support of major software implementation for a national financial services company. Assessed readiness of employees for major changes in roles, responsibility, and enabling tools at a global industrial products company. Coached leadership in the design of a company-wide change management program. Performed analysis of a risk management strategy involving a planned alliance of two pharmaceutical companies. Identified theoretical and demonstrated capacity and bottlenecks and provided a scenario for market growth/new product introduction for a pharmaceutical company.

16 Profile: Dr. Patricia Murrin Professor, Supply Chain Management 6 Teaching, Training, & Workshops Delivered courses to candidates for Master of Science degrees and Six Sigma Black Belts from the National Graduate School of Quality Management. Courses delivered include Performance Based Management, Quality Systems Management, Supply Chain Management, Value Stream Analysis and Design, and Project Management. Developed and delivered courses and workshops in Process Improvement, Supply Chain Management, and the Supply Chain Operations Reference Model for employees at the U.S. Air Force Maintenance Facility, Oklahoma City. Also coached Six Sigma Green Belt projects. Developed and provided workshops to various audiences, including: Process Design/Improvement, Process Mapping, Quality Tools, DMAIC a Road to Six Sigma Quality, The SCOR Model, Benchmarking, Supply Chain Management, Demand Forecasting, Change Management, Higher Education Grading Rubrics, The Role of Teaching Assistants in Higher Education.