How to Get Started with Product Knowledge Training in Your Store

Transcription

1 How to Get Started with Product Knowledge Training in Your Store

2 What is NRHA Canada? Services for hardware and home improvement dealers Training programs in hardware and building materials product knowledge Add-on and sell-up sales skills Loss prevention training Hiring support candidate profiling POS brochures for customers Monthly magazine Awards program for Young Retailers and Innovators

3 Go to:

4 Click on the sign up form.

5 If you don t have a store number already, go ahead and make something up Fill in your store s information.

6 WRLA MEMBERS: Be sure to click invoice so we can apply your WLRA discount! Fill in your store s information and click submit.

7 Go back to the home page and log in with your username and password you just created.

8 This will take you to the main e-access page.

9 You now have 5 categories to choose from Training NRHA Studies Hardware Retailing Project Brochures Other Resources.

10 We will start with the Training section.

11 For more information about these courses please read the course descriptions online in the middle of this page.

12 Now lets begin a course in the first category: Basic Training Hardware Retailing. Click the tab to begin.

13 Clicking the tab will give you an in depth description of the course. When you are ready to take the course, click the link to begin.

14 Now we are in the Basic Training course welcome page.

15 Click enter

16 Register your store (The form you filled out earlier does not apply here. You must fill this out, as well.)

17 Now click login

18 Login as a Trainer

19 Register your Students

20 Your Students appear here

21 View their progress by clicking here

22 This shows what they courses completed

23 This shows their test scores

24 This shows a pass or fail of 70% (Kent pass is 80%)

25 And you can see the time they took the test

26 To reset the test if less than 80%, click here, then notify your student to re-take the test

27 When the Student completes all 11 courses and passes all the tests, they will be mailed an NRHA Certificate of Completion. We recommend that these be handed out by the Trainer or Manager

28 Now your student can start the training. NRHA Tutorial: Getting Started as a Student Click Enter

29 NRHA Tutorial: Getting Started as a Student Log in with the student account you created earlier

30 NRHA Tutorial: Getting Started as a Student Click on the course you would like to begin

31 NRHA Tutorial: Getting Started as a Student This is the course layout.

32 NRHA Tutorial: Getting Started as a Student Click on the first object

33 NRHA Tutorial: Getting Started as a Student This will open a new window with a description of the object you selected

34 NRHA Tutorial: Getting Started as a Student Click Next to view the next object

35 NRHA Tutorial: Getting Started as a Student When you are finished reading the objects, you can view these sub-categories

36 NRHA Tutorial: Getting Started as a Student They also open a new window

37 NRHA Tutorial: Getting Started as a Student Then move on to the next module by clicking here

38 NRHA Tutorial: Getting Started as a Student When you are finished studying, you can take the test for that section

39 NRHA Tutorial: Getting Started as a Student You complete the 50-question test

40 NRHA Tutorial: Getting Started as a Student The test is instantly graded (NRHA standard is 70% but at Kent, you must get at least 80% to pass. If you don t get 80%, your trainer will reset the test for you to try again.)

41 NRHA Tutorial: Getting Started as a Student This is what the student picked

42 NRHA Tutorial: Getting Started as a Student This is the correct answer

43 NRHA Tutorial: Getting Started as a Student The test results are instantly ed to the Trainer

44 NRHA Tutorial: Getting Started as a Student When the Student completes all 11 courses and passes all the tests, they will be mailed an NRHA Certificate of Completion

45 NRHA Training Tutorial: Getting Started Thank you for taking this tutorial. If you have any more questions, please call us at or