DEUTZ SERVICE Life Time Support

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1 DEUTZ SERVICE Life Time Support

2 DEUTZ SERVICE: LIFE TIME SUPPORT 4 DEUTZ Spare Parts 6 DEUTZ Maintenance 8 DEUTZ Xchange 10 DEUTZ Service Network 12 DEUTZ Emission Management 14 DEUTZ Engine Plus 16 DEUTZ e-services 18

3 4 5 DEUTZ SERVICE: LIFE TIME SUPPORT Dear customers, DEUTZ engines have had a legendary reputation since For good reasons: Besides the technical quality of our products, the close contact with you, our customers, is the strongest pillar of our success. It is our philosophy that business relations do not end with the sale of an engine. Quite the contrary: A successful and co-operative business relationship requires mutual respect and an understanding of the individual needs, as well as the ability to find quick and competent solutions at every stage of the engine s life cycle! For this reason, Service at DEUTZ means Life Time Support: We offer an extensive portfolio of services and products to help maximize your DEUTZ engine s performance! Our goal is to increase your competiveness by providing you a high quality product, reliability and exemplary cost-effectiveness. On the following pages, you will find an overview of our service product portfolio to make sure that our relationship doesn t end with the sale of the engine, and to ensure that it continues to grow and prosper! Spare Parts Maintenance DEUTZ SERVICE Life Time Support Xchange Service Network Your DEUTZ Service-Team Emission Management Engine Plus e-services

4 6 7 DEUTZ Spare Parts A lot is demanded out of DEUTZ engines - to make sure that your engine exceeds expectations throughout its entire lifetime, you should rely exclusively on genuine DEUTZ parts. DEUTZ Quality Genuine DEUTZ parts have been designed and tested specifically for DEUTZ engines to provide you with maximum performance, reliability and durability, as well as the certainty of always getting the part that is a perfect match for your engine. Genuine DEUTZ Parts can be identified by the security label with hologram, UV-luminescence and perforation. Global Availability From our Logistics Centre in Cologne as well as our regional headquarters and warehouses in the Americas and Asia, we can supply our customers on all continents with the necessary spare parts needed to maximize uptime. We are able to drop ship right to your location, and orders received before 5 pm will be processed and shipped on the very same day! All this while having more than spare parts in stock, orders per day and daily shipments over 35 tons in total weight. Customized repair DEUTZ diesel engines have always been designed for easy repair. Traditional repair components are available as kits that are custom-tailored to your engine, offering an alternative option for fast and economical repair. Your local DEUTZ service partner will work out the best solution for your requirements. The benefits of buying DEUTZ Genuine DEUTZ Parts offer: Optimum availability Rapid-response delivery service, world-wide Highest part quality due to strict quality control Tailor-made repair kits with price advantage Individual packaging and labelling solutions Parts availability at least 15 years after end of serial production First choice - technically and economically. Many good reasons for choosing for DEUTZ!

5 8 9 DEUTZ Maintenance Thorough and continuous maintenance is the key to preserve the reliability and durability of your DEUTZ Engine. For this reason, you should pay special attention to the maintenance parts and operating fluids being used: The quality of these components is crucial to maintain the desired performance of your engine. Only highgrade, genuine products with perfect fit offer optimum protection against premature wear and possible engine damage this is why you should rely on genuine DEUTZ wear parts and operating liquids. DEUTZ Filter Lubricating oil, fuel, air filtration is vital to your engine s overall performance and reliability. Genuine DEUTZ filters provide the highest quality, best filtration performance and long service life. For your engine, this means optimum protection, consistent engine performance and low fuel consumption. DEUTZ Operating Liquids Operating fluids are the life blood of any engine. This is why only genuine DEUTZ fluids should be used in your DEUTZ engine. Our 150 years of experience developing engines has taught us that using only the right operating fluids can deliver the performance, reliability, and durability our engineers and customers demand! Optimum performance and protection for your engine.

6 10 11 DEUTZ Xchange A new life for old engines professionally remanufactured engines and parts are a fast, economical and environmentally friendly alternative to buying new. DEUTZ Xchange engines and parts are equivalent to their new counterparts in all aspects, even if serial production was discontinued years ago. Compatibility and the legendary DEUTZ quality are the key features of all Xchange components. This way we ensure that the full performance and reliability is restored after remanufacturing. When it comes to quality, we stand by our words: Our Xchange products have the same warranty protection as a new engine or part. Xchange Engines Each Xchange engine benefits from the latest technical progress, because: All wear parts replaced with DEUTZ genuine new parts Every engine is brought up to the latest stage of development All Xchange engines provide the same reliability, life time and warranty as a new engine Every engine not only retains its exhaust certificate, but can often achieve higher exhaust stage with little effort. All the components that can be remanufactured to the original specification are re-used in the production of DEUTZ Xchange engines, resulting in much lower consumption of materials and energy compared to a new engine. For our customers, choosing an Xchange engine means shorter downtimes and lower investment costs, because DEUTZ will buy the old engine and take care of its disposal. Xchange Parts All DEUTZ Xchange parts are processed in accordance with the same rigid quality standards as Xchanges engines, and provide the same functionality as new parts. DEUTZ offers an extensive product range of component groups, making DEUTZ Xchange products an attractive alternative in the decision between repair, overhaul and investment in a new product. The fast and economical alternative.

7 12 13 DEUTZ Service Network It makes no difference whether you own a 1949 tractor or a large fleet with state of the art engine technology - as an owner of a DEUTZ engine you become a member of the world-wide DEUTZ Community. A community which puts its trust in the classic virtues of Made in Germany and has a strong bond with the DEUTZ brand. Owning a DEUTZ was always something special and one of the most important pillars of this community is: the well functioning world-wide service network. 10 distribution companies, 9 sales offices, 17 service centers and over 800 sales and service partners are ready for you in more than 130 countries around the world - day and night. Our well-trained and motivated staff offers expert advice and assistance for all problems. We place special requirements on our service partners. Intensive, regular training courses ensure that they are always up to date with DEUTZ engine technology especially with respect to continuously-tightening exhaust gas regulations. Our service partners are happy to undertake commissioning, maintenance and repair work on your engine. They can offer you special contracts that are matched to the respective application. Using the latest software, comprehensive and daily-updated parts documentation allows rapid and precise identification of components for all 1.5 million DEUTZ engines that are currently in use around the world. Worldwide at your side.

8 14 15 DEUTZ Emission Management In order to best meet the increasing legal requirements regarding the after-treatment of exhaust gases, DEUTZ provides maximum efficiency and flexibility: An engine s exhaust after-treatment strategy and components are individually customized depending on the application and the engine s power because each machine has its own profile. By optimizing temperature management, injection and charge air cooling strategy, DEUTZ is able to achieve consistent engine performance and low fuel consumption which means increased productivity for our customers. Technology Compact modular design allows for minimal space requirements. In combination with the wide range of product variants, a multitude of installation situations can be covered. Reliable and robust technology provides easy maintenance, safety and reliability The use of reliable turbocharger technology avoids costly service calls. In combination with a diesel particulate filter, it allows for best results in terms of black smoke, reliability and engine dynamics without having to sacrifice engine performance. Optimal acoustic design ensures that the installation of a silencer is no longer necessary. Emission Downgrade DEUTZ engines with emission levels of stage IIIB / IV / TIER 4 interim and final are designed for the use of high-quality fuels, which are available in countries that are subject to the current exhaust emission legislation. Sale and export of used equipment in so-called secondary markets makes it necessary for the engines to be modified, in order to ensure safe and trouble-free operation. DEUTZ Service offers cost-effective Emission-Downgrade-Kits that are individually matched to the engine type and system, allowing for market-oriented prices for used machines. DPF Cleaning Efficient and flexible. With the right technology, a modern diesel particulate filter can be almost completely freed of soot and ash. The DEUTZ DPF cleaning process XClean features a combination of thermal-, air-, and liquid treatment with optimized pulse rate and produces best-in-class results. This way we can offer a reusable, cost-effective filter, that provides optimum filtration performance equivalent to a new part. Our current product portfolio can be found on the DEUTZ webpage at

9 16 17 DEUTZ Engine Plus DEUTZ Engine Plus a variety of products and services around your engine designed to maximize your performance. From individual application engineering to smart engine retrofits: DEUTZ offers extensive support throughout the lifetime of your engine. Engine Accessories DEUTZ offers a broad portfolio of add-on components that provide a perfect match to your engine from fuel pre-heaters right up to complete Power Packs.. Engineering Services DEUTZ provides customer-specific engineering support and application services to help our customers achieve optimum system integration of all hardware components and software functions. Professional Tools High-quality hand tools made in Germany: Resilient, durable and safe the perfect match for your workshop. Extended Parts Coverage Extended protection for the heart of your machine. The extended warranty up to 5 years offers cost control and 100% coverage of spare parts and labor costs. Service for 3rd Party Engines DEUTZ offers decades long experience in refurbishing of engine components for all brands and manufacturers. Further information on our Engine Plus product can be found at your local DEUTZ partner or at Service around your engine.

10 18 19 DEUTZ e-services The importance of the world wide web continues to grow, as do our demands towards the IT and communications technology in use. DEUTZ e-services offer fast and direct online access to service information around the clock. DEUTZ DEUTZ provides a fast and simple way of identifying and ordering the spare parts you need from any internet access worldwide. Your order will be rerouted to a local service partner of your choice who will contact you with his offer, saving you the time and effort to make contact by phone or fax. Extensive parts program: More than parts are included in the DEUTZ parts database everything your engine needs Easy to handle: All parts and assemblies are presented in a clearly structured manner. Images and 3D graphics help to identify the required parts. Avoid incorrect orders: DEUTZ parts will only display the parts that fit your individual engine, to make sure you always get the correct spare part. Free of charge: The use of DEUTZ P@rts is of course free of charge. DEUTZ Engine Registration The DEUTZ Engine registration is an important tool for the continuous improvement of your global service quality. By registering your engine online, you can help us to offer you the best possible service in your location. As a machine operator with a DEUTZ engine, for each engine registration you will get the chance to receive a discount voucher, which can be redeemed at all participating DEUTZ dealers. DEUTZ Download portal for material safety data sheets Our download portal for material safety data sheets provides information about the correct usage and safe handling for all auxiliary and operating materials available from DEUTZ service. Service online, day and night.

11 International: DEUTZ AG Ottostr Köln, Deutschland Tel. : +49 (0) Fax : +49 (0) info@deutz.com DEUTZ Corporation 3883 Steve Reynolds Blvd. Norcross, GA 30093, USA Tel. : Fax : engines@deutzusa.com DEUTZ (Beijing) Engine Co., Ltd CITIC Building 19, Jian Wai Dajie Beijing , China Tel. : Fax : dbj@deutz.com.cn DEUTZ Asia-Pacific (Pte) Ltd. 10 Gul Crescent Singapore Tel. : Fax : / dap@deutz.com Order-No / 12 / 2014 / MC-M Deutz Australia Pty. Ltd Unit 4, Brough Street Springvale, Vic, 3171, Australia Tel. : Fax : deutzoz@deutz.com