Convoy Application For Motor Oil Limited Warranty

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1 Convoy Application For Motor Oil Limited Warranty PLEASE PRINT OR TYPE Vehicle owner last first middle initial Street address _ City/State/Zip Phone # ( ) Fax # ( _ ) _ Representative last first middle initial City/State/Zip Phone # _( ) Representative # VEHICLE TO BE COVERED Automobile Make Model Mileage Year All trucks Make Model Mileage Year Farm equipment Make Model Hours Year Heavy equipment Make Model Hours Year Other Make Model Mileage Year HAS THE ABOVE ENGINE BEEN OVERHAULED? O No O Yes If yes, when _ Describe repair DESCRIPTION OF OIL SPECIFIED BY ENGINE MANUFACTURER. Brand Viscosity _ API rating (check as many as applicable) O SJ O CG-4 O CH-4 Other CONVOY VISCOSITY TO BE USED. O 5W30 O 10W30 O 15W40 O 30W O 20W50 Other _ I have read and I understand the terms of this warranty. I also agree to meet the conditions set forth in this warranty. Signature of owner Signature of representative This warranty has been validated and assigned the following Conklin Company warranty number Mail all three copies to: Lubrication & Vehicle Products, Conklin Company Inc., P.O. Box 155, Shakopee, MN C 2000 Conklin Company Inc C 400

2 Convoy Motor Oil Limited Warranty For Vehicle Engines Granted By The Conklin Company Inc. The Conklin Company is proud to offer to you the following warranty. We agree to repair or replace at our expense any of the vehicle engine parts listed below that fail or experience abnormal wear due to lubrication failure resulting from defective Convoy if all of the terms of this warranty have been met. This warranty begins at the expiration of the manufacturer s warranty and continues for as long as you own the vehicle. COVERED ENGINE PARTS: Piston and rings Crankshaft and bearings Timing chain Rocker arms and pivots Timing gear and/or sprockets Wrist pins and bushings Rods and rod bearings Oil pump Camshafts and bearings Valve lifters Distributor drive gear Block Valve stem and guides (grinding and adjustments excluded) A. THIS WARRANTY IS SUBJECT TO THE FOLLOWING CONDITIONS AND EXCLUSIONS: 1. It does not cover vehicles modified for competition. 2. A separate warranty must be completed for each vehicle. 3. We reserve the right to reject any claims that result from normal wear to engine parts. 4. We reserve the right to reject any claims which are the result of collision, abuse, negligence, defect in manufacture or improper installation of any part. 5. This warranty will not cover any damage resulting from failure in keeping the motor oil, automatic transmission fluids and engine coolant at the prescribed levels of the manufacturer or maintaining the air cleaner or the emission control system in accordance with the manufacturer s recommendation. 6. Any listed engine part can be replaced or repaired only one time under this warranty. B. PROCEDURE TO FOLLOW IN ORDER TO OBTAIN COVERAGE UNDER THIS WARRANTY: 1. Send to the Conklin Company all copies of the completed and executed warranty application. The mailing address is Conklin Company Inc., Lubrication & Vehicle Products, P.O. Box 155, Shakopee, MN For cars, vans and pickups which have been used for more than 12,000 miles, farm equipment which has been used more than 500 hours, over the road tractors with more than 25,000 miles, and heavy equipment with more than 250 hours, send a used oil analysis (UOA) report sheet along with your warranty application. We reserve the right to deny coverage under this warranty based on the findings of the UOA report. If coverage is denied, you will be informed within 30 days of our receipt of the UOA report and your application. The UOA will be at your expense. C. TO KEEP THIS WARRANTY VALID, YOU MUST COMPLY WITH ALL OF THE FOLLOWING REQUIREMENTS: 1. The engine is to be serviced with Conklin s Convoy motor oil exclusively. Check your owner s manual for proper API and SAE service recommendations. 2. No engine oil additives can be used while this warranty is in effect. 3. Even though Convoy is an extended drain motor oil, certain maintenance guidelines must be followed: a. Oil filters must be changed according to manufacturer s recommendations. b. If you use your vehicle for severe service (e.g., short trips engine not thoroughly warmed up, extensive idling, pulling a trailer, or driving in dusty conditions), Convoy must be changed at 7,500 miles or six months, whichever comes first. Refer to your owner s manual for specific severe service maintenance instructions. c. If your equipment has a capacity of 10 quarts or more, your drain interval should be determined by UOA. d. If your equipment runs under extra severe service, (e.g., police cars, school buses, delivery trucks, etc.), Convoy must be changed every 4,000 miles. 4. In the event of a claim, you must submit to us before any work is done documentation that Convoy was being used and the maintenance requirements of Section A.5. and C.3. have been met along with a UOA. Also, all oil in your engine at time of failure and all failed parts must be retained and submitted to us upon request. D. PROCEDURE TO FOLLOW IN THE EVENT OF A CLAIM UNDER THE WARRANTY: 1. You must notify the Conklin Company in writing of the claim along with the materials required by section C.3. Please send this to Conklin Company Inc., Lubrication & Vehicle Products, P.O. Box 155, Shakopee, MN You must include with your claim a statement of the exact damage and the estimated cost of repair. Conklin reserves the right to request a second estimate. 2. Our representative will contact you within ten working days of receipt of the claim. 3. If all conditions of this warranty have been met, and if lubrication failure has resulted from defective Convoy, Conklin Company will make payment within a reasonable period of time. Conklin Company s responsibilities under this warranty are limited to the cost of repairing or replacing the damaged parts or assemblies. The company is not responsible for incidental or consequential damages. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. In addition, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

3 How to Convert to Convoy When converting an engine from conventional motor oil to Convoy it is important to first clean any sludge and deposits from the crankcase with TKO. 1. For new vehicle with less than 20,000 miles you can use Convoy at the next oil and filter change interval. 2. If your vehicle has 20, ,000 miles on it, run TKO and conventional motor oil for 3,000 miles before switching to convoy. 3. For engines over 100,000 miles it may be necessary to run TKO more than the one oil change interval. Keep in mind you can t run TKO too many times. While running TKO you may notice a slight increase in oil consumption at first, this is normal. The increased oil consumption is a result of the sludge and deposits burning off, once you have converted to Convoy you will not need to use TKO again. *Always change oil filter when changing oil*

4 Diesel Fuel Key Issues Why Diesel Plus Performance Varies Refinery #1 Refines fuel to pipeline specs (1M -5F CFPP ) Diesel fuel In the pipeline Who made the fuel? What is the CFPP Terminal Fuel Pipeline (broker) Refinery #2 Less refining then additives to get to pipeline spec (750K +5F CFPP) Terminals pull fuel from pipelines every couple of days, blending in storage tanks. Therefore, the fuel varies in quality over time depending on refining specifics. CFPP = Cold Filter Plugging Point Why did my fuel gel even though I was using Diesel Plus? The anti gel component of Diesel Plus works by mixing with diesel fuel and inhibiting the formation of fuel crystals or gels as the fuel cools. To work properly, it must be added while the temperature of the fuel is above the cloud point which is where crystals start to form. However, all diesel fuel is not the same. The refinery's produce diesel fuel to different specifications in the winter than they do in the summer. Also, all fuel is shipped using pipelines from the refinery to terminals. The terminals add the brand specific additives to the fuel before it is shipped to the retail service stations. Because the terminals are constantly pulling fuel out of the pipeline, there is a lot of variation in which refinery made a particular batch of fuel. The fuel from the terminal today may be from a different refinery than the fuel picked up even a day or two ago. 1 Find Answers at

5 Diesel Fuel Key Issues When all the refineries are producing good fuel this is not a problem. If the terminal is mixing the different stocks together in storage tanks, problem fuels are diluted and cold weather problems minimized. But if a low quality batch of fuel gets sent on to fleet operations which then add Diesel Plus, sometimes the normal winter treat rate will not be sufficient and gelling problems occur. Winter fuels are refined and/or have additives to lower the Cold Filter Plugging Point (CFPP) and gel point. The gel point can be much lower than the CFPP, but the vehicle will not run if the fuel filters are plugged. Also, the specification for the filter used in the CFPP test is for a filter size that is larger than some current engines require. This will result in a CFPP value that is lower than the temperature the filter will actually plug in some real world applications. For instance many Caterpillar engines have a 2 micron secondary filter. This small filter can plug quickly even if the fuel appears to be flowing. The CFPP is a number which allows two fuels to be compared to each other but it does not guarantee a temperature at which all vehicles will operate. Sometimes early in a winter season, the fuel terminals are still working through the remaining summer stocks when the weather turns frigid. The fuels available from that terminal, and at the pumps, will not be a true winter grade and will have a corresponding high CFPP. Therefore, the addition of Diesel Plus will not always lower the gel point below the outside temperature and the fuel will still gel. Biodiesel can also be the cause of some filter plugging problems. The glycerin level in biodiesel is supposed to be below 1%, however sometimes suppliers are releasing biodiesel that is out of spec with glycerin levels of up to 4%. Glycerin has very poor cold weather characteristics. This will crystallize in fuel as the temperature drops regardless of the amount of Diesel Plus added. Therefore, if there is biodiesel present in the fuel and/or the glycerin level is high, the fuel filters can plug at low temperatures. Then it is only a matter of how much fuel needs to flow through the filter first. When a filter will plug and/or fuel gel in a particular vehicle will be determined by: 1. The particular fuels CFPP when purchased 2. How the fuel got to that CFPP (additives or refining) 3. Biodiesel quality and level 4. Treat rate of Diesel Plus 5. Filter size (mesh) in the vehicle In the winter of , immediately after the Ultra Low Sulfur Diesel (ULSD) was mandated, sporadic fuel refiners could not meet the low sulfur spec and the winter grades due to changing storage tanks from regular to ULSD. Furthermore, some additives were found to be less effective with ULSD and the CFPP levels were elevated. Several terminals were found with a CFPP (+20F - +25F) that was 15 to 30 degrees higher than those typically found (-5F - +5F) in winterized diesel fuel. In these cases the normal treat rates for Diesel Plus were not adequate to keep the fuel from gelling at or below zero. 2 Find Answers at

6 Diesel Fuel Key Issues In these cases one solution was to increase the Diesel Plus treatment by as much as double the normal treat rate. This can be effective but is not universally effective depending on the fuel. Also, because the problems were fuel specific, they were not found until after the filters had plugged. This rate increase is safe and will not harm the engine. 3 Find Answers at

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