Mercer Compensation Participation Centre

Transcription

1 2009 Canada Mercer Compensation Participation Centre Position Descriptions Consulting. Outsourcing. Investments.

2 Mercer Compensation Participation Centre, Position Descriptions 2009 Table of Contents Important Dates 2 Enhancements to the Participation Centre 3 Using the Position Descriptions 4 Mercer Universal Position Code System (MUPCS ) 5 Enhancements to the Positions 8 Position Indices Numerical Listing (by Code) 20 Alphabetical Listing (by Title) 39 Position Descriptions 58 Mercer Compensation Participation Centre Mercer LLC

3 Important Dates Questionnaires Distributed February Position Matching Webinars General Industry March 12 and 26 General Industry April 1 and 7 ITAC/High-Tech March 10 Contact Centre March 23 MEDEC March 31 Data Effective Date April 1 Early Bird Deadline April 14 Data Submission Deadline April 24 PayMonitor Report Publication Dates August through November, as outlined below Mercer Benchmark Database* August Executive August Corporate Services and HR August Finance, Accounting and Legal August Information Technology August Engineering and Related Trades August Logistics and Supply Chain August Manufacturing and Operations August Marketing and Sales August High-Tech and e-commerce August Executive, Management and Professional (EMPTM) August Medical Device Technology Compensation Survey August Contact Centre September Pharmaceutical & Biotechnology September Total Remuneration Survey November Register for one of our complimentary Position Matching Sessions/Webinars at Hard copy reports, where applicable, will be released approximately 2-3 weeks after the PayMonitor release. *In August, 940 core functional jobs will be available for purchase in the Mercer Benchmark Database as a single PayMonitor release, with one-point access for users. By combining core modules, clients have the ability to harness the power of the tool to: Blend positions across more than 935 benchmark positions Create and/or run a single report template across positions Compare your organization s data to market data across survey modules Export results for a wide array of positions at one time Mercer Compensation Participation Centre Mercer LLC

4 Enhancements to the Participation Centre Mercer has made a variety of changes to the Participation Centre. We are pleased to present these changes to our clients, as they will provide a broader coverage of technology jobs as well as allow for more thorough benchmarking capabilities throughout the entire survey. These improvements fall into two categories: Mercer Benchmark Database (MBD) Expansion and Redesign Incorporation of the ITAC (high-tech industry) Survey Mercer Benchmark Database (MBD) Expansion and Redesign The Mercer Benchmark Database has been restructured so that survey users will be able to fully benefit from their participation. The following is a list of the nine survey modules included in MBD, which have been redesigned to create a more balanced value approach: Executive REVISED Corporate Services and HR NEW Finance, Accounting and Legal NEW Information Technology ENHANCED Engineering and Design Logistics and Supply Chain Manufacturing and Operations Marketing and Sales ENHANCED High-Tech and e-commerce NEW In addition to these improvements to the survey modules in MBD, outlined below are other enhancements to the 2009 survey: MBD contains 940 jobs a growth of approximately 30% over 2008! A revamping of the information technology positions to reflect an evolving market. Mercer s Executive Management and Professional (EMP) Survey now provides a more evenly distributed sample of the most popular jobs across all survey modules for clients who are looking for the most high-level benchmarking capabilities at a fraction of the full MBD survey cost. More client-centric pricing with each module being equally priced. New MBD Flex option the ability to bundle any 6 modules for one discounted purchase price, adding flexibility and an easier transition from the 2008 survey for the client. Incorporation of the ITAC (high-tech industry) Survey The Mercer Benchmark Database and the survey formally known as the ITAC High-Tech Compensation Survey are joining forces to bring survey users a more robust database for both client groups. In 2009, Mercer has incorporated the ITAC High-Tech Compensation Survey into the Mercer Benchmark Database by mapping high-tech survey jobs to relevant MBD codes and adding industryspecific High-Tech jobs to the MBD position list. The combining of the two surveys will bring the following advantages to clients: MBD participants now have access to hundreds of additional benchmark positions, many of which are related to the growing and dynamic technology industry. ITAC High-Tech industry members are now able to compare data for both functional jobs (e.g., accountants) and industry-specific jobs (e.g., graphic designers) to all industries throughout Canada. A more robust participation means that clients are likely to have more data (and less data masking) when scopes are applied (e.g., location, industry, etc.) to various survey positions. Mercer Compensation Participation Centre Mercer LLC

5 Using the Position Descriptions Mercer s position descriptions are a key resource when matching your organization s roles. For your convenience, we are providing you with the position description catalogue in two formats: Position Descriptions (PDF) Allows you to print and review all job descriptions surveyed and to view the breakdown of jobs according to the survey module in which they will be published. All capsule descriptions are organized in numerical order of position code. The alphabetical listing of position descriptions can be used to help locate a particular position. We have included numerical and alphabetical lists of all positions with the appropriate modules indicated. Use the Acrobat Reader Find feature and search for positions by title. Position Descriptions (Excel) All position descriptions are included in soft copy format under Tab 7 of the Questionnaire. This allows quick and easy distribution for line managers or others in your organization to assist in the matching process. Another feature you might find useful is the Filter function to search for a particular position title or survey module. As listed below, each capsule description in the Position Descriptions (PDF) includes a series of symbols denoting in which module(s) or reports a given position will be published. A legend is included at the bottom of each page, for easy reference. B Mercer Benchmark Database L Logistics and Supply Chain C Contact Centre N Engineering and Design D E F H I Medical Device Technology Compensation Survey (MEDEC)* Executive, Management and Professional Finance, Accounting and Legal High Tech and e-commerce Information Technology O P R S T X Manufacturing and Operations Pharmaceutical & Biotechnology* Corporate Services and HR Marketing and Sales Total Remuneration Survey Executive *Roles specific to the Medical Device Technology Compensation Survey (MEDEC) and the Pharmaceutical & Biotechnology survey are only open to organizations in these industry groups. Incumbent data provided by organizations that are not part of either of these industry groups will not be included. Should you have any questions as you are working through the matching process, please call or our Client Services Representatives. We would be happy to assist you: Phone: [email protected] Mercer Compensation Participation Centre Mercer LLC

6 Mercer Universal Position Code System (MUPCS TM ) The Mercer Universal Position Code System (MUPCS) is a systematic position coding structure which uses smart coding based on information that helps define a position, including: Career stream Career level Function or family Sub-function or sub-family Survey users benefit from a globally consistent position coding methodology, which facilitates access to global pay information by referencing the same job using the same code. Levels of analysis include: Pay rate comparisons between functions Workforce analytics Pay progression analysis Function or Family To find a MUPCS code, the first step is to identify the function or family. The first three digits of the MUPCS code represent the function of the position. This reference table will help you identify the different functions: MUPCS 3 Digit Family Codes First 3 MUPCS digits Function 100 Top Management 110 Corporate Affairs 115 Legal 120 Human Resources 140 Communications 150 Consulting 200 Finance and Administration 210 Finance 220 Administration 310 Information Technology 320 Information Technology Analysis and Design 330 Information Technology Deployment and Support 400 Sales and Marketing 410 Marketing 420 Sales 430 Contact Centre 500 Research and Development 510 Engineering 520 Project Engineering 550 Repair and Maintenance 600 Manufacturing 610 Supply and Logistics 620 Quality 708 Architecture, Construction & Engineering 760 Pharmaceutical and Medicine 764 Medical Equipment and Supplies 770 Insurance 800 Property/Real Estate Management 804 High Tech Software 808 Telecommunication 810 Retail Mercer Compensation Participation Centre Mercer LLC

7 Career Stream & Career Levels The career streams are divided into levels based on the type of career stream. The table below shows the breakdown of career levels by career stream. Using Mercer PayMonitor you can combine roles at levels across functions to examine pay. For example, if you wanted to look at the total cash compensation for Directors, regardless of their function (i.e., Sales, Human Resources, Engineering) you would simply select the appropriate level and stream rather than a specific position or function code. The illustration below shows the career streams and levels in the structure. There are four career streams: Executive, Management, Individual professional and Para-professional roles. The levels within each career stream range from three levels in the Executive and Para-professional to six levels in the Individual professional career stream. <Stream s> 1.Executive 2.M anagem ent 3.Individual professional 4.Paraprofessional 1.H ead of organization 2.Function head 3.Sub-function head 1.Pre-em inent <Levels> 1.SeniorManager 2.M anager 3.Team leader (professional) 2.Expert 3.Specialist 4.Senior 4.Team leader (para-professional) 5.Experienced 6.Entry 1.Senior 2.Experienced 3.Entry Mercer Compensation Participation Centre Mercer LLC

8 Career Stream & Career Levels An example of the Mercer Universal Position Code System (MUPCS) structure is outlined below: Activity code -0 indicates generic position C areer stream and level-22 indicates M anager Sub-fam ily -100 refers to Generalsub-fam ily Fam ily -120 refers to Hum an R esources Mercer Compensation Participation Centre Mercer LLC

9 Enhancements to This Year s Survey New Positions Mercer has added over 250 new positions to the 2009 Participation Centre. The new positions reflect changes in the Canadian market and suggestions from past participants. Positions were also added to incorporate new high-tech and e-commerce positions, round out missing levels in a job family or to add a global benchmark for the Total Remuneration Survey. These positions cover a wide range of functional areas and range from entry level positions to executive roles. Position Code Position Title Legal Secretary - Senior Paralegal/Law Clerk - Senior Legal Secretary - Intermediate Human Resource Generalist - Specialist Human Resource Assistant - Senior Human Resource Assistant - Intermediate Recruiter - Senior Compensation Analyst - Associate Benefits Analyst - Senior Employee Relations Representative - Specialist Technical & Process Training Manager Technical & Process Training Officer - Specialist Technical & Process Training Officer - Senior Technical & Process Training Officer - Intermediate Technical & Process Training Officer - Associate Editor Art Director Graphic Designer/Artist - Senior Graphic Designer/Artist - Associate Desktop Publisher - Senior Desktop Publisher - Intermediate Desktop Publisher - Associate Philanthropy Director Contributions Manager Community Relations Manager Strategic IT Consulting Executive Strategic IT Consultant Director Strategic IT Consultant Manager Strategic IT Consultant - Expert Strategic IT Consultant - Specialist Strategic IT Consultant - Senior IT Outsourcing Manager IT Outsourcing Consultant - Specialist IT Outsourcing Consultant - Senior IT Outsourcing Consultant - Intermediate IT Outsourcing Consultant - Associate IT Consulting Executive IT Consultant Director IT Consultant Manager IT Consultant Team Leader IT Consultant - Expert IT Consultant - Specialist IT Consultant - Senior IT Consultant - Intermediate IT Consultant - Associate Mercer Compensation Participation Centre Mercer LLC

10 New Positions (continued) Position Code Position Title Credit/Collections Analyst - Senior Accountant - Specialist Accounting Clerk - Senior Auditor - Specialist Billing Assistant - Intermediate Budget Director Financial Analyst - Specialist Tax Accountant - Specialist Project Management Director Project Management Manager Project Manager - Expert Project Scheduler Clerk - Associate Print Production Manager Office Services Team Leader Office Services Co-ordinator - Senior Audio-Visual Technician Supply/Stock Clerk Photocopy Machine Operator Mailroom Supervisor Mailroom Clerk - Senior Mailroom Clerk - Associate Security Director Telephone Operator - Associate Executive Chauffeur Driver Information Systems Executive Information Systems Director Information Systems Manager Program/Project Management Office (PMO) Executive Program/Project Management Office (PMO) Director Program/Project Management Office (PMO) Manager Project Manager (Technical) - Senior Project Manager (Technical) - Intermediate Project Manager (Technical) - Associate Technical Planning Manager Data Management Executive Data Management Director Information Systems Operations Director Vendor Management Director Vendor Management Manager Vendor Management Analyst - Intermediate IT Change Management - Senior IT Change Management - Intermediate IT Outsourcing Director Telecommunications Executive Telecommunications Director Enterprise Application Integration - Specialist Business Systems Analyst - Lead Enterprise Resource Planning (ERP) Project Manager Mercer Compensation Participation Centre Mercer LLC

11 New Positions (continued) Position Code Position Title Enterprise Resource Planning (ERP) Business Analyst -Senior Enterprise Resource Planning (ERP) Programmer - Senior Enterprise Resource Planning (ERP) Business Analyst - Intermediate Enterprise Resource Planning (ERP) Programmer - Intermediate Planning and Engineering Manager Network Planning Analyst - Senior Network Planning Analyst - Intermediate Network Planning Analyst - Associate Software Design Engineer - Expert Software Design Engineer - Specialist Systems Analyst - Specialist E-commerce Development Manager Web Development Manager Web Developer - Senior Web Designer - Senior Web Designer - Intermediate Web Designer - Associate Web Developer - Associate R&D Engineer (Software) Director R&D Engineer (Software) Manager R&D Engineer (Software) - Team Leader R&D Engineer (Software) - Expert R&D Engineer (Software) - Lead R&D Engineer (Software) - Senior R&D Engineer (Software) - Intermediate R&D Engineer (Software) - Associate Technical Writing Manager Technical Writer - Specialist Technical Writer - Senior Technical Writer - Associate Database Administrator - Specialist Help Desk Supervisor Network Control Manager Network Control Supervisor Systems Integration Manager Systems Administration Team Leader Systems Administrator - Specialist Information Systems Operations Manager Chief Information Security Officer Web Security Manager Disaster Recovery Administrator Web Security Administrator Disaster Recovery Analyst - Senior Technical Services and Support Manager Data Warehousing Analyst - Senior Web Content Administrator Marketing and Sales Executive (Subsidiary/Division) Marketing and Sales Director Business Development Analyst - Specialist Contract Analyst - Specialist Mercer Compensation Participation Centre Mercer LLC

12 New Positions (continued) Position Code Position Title Contract Analyst - Senior Retail Link Analyst Marketing Executive (Subsidiary/Division) E-commerce Executive E-commerce Strategy Executive E-commerce Marketing Director Non-Technical E-commerce Manager Web Product Manager E-commerce Strategy Manager E-commerce Marketing Manager E-commerce Marketing Analyst Web Advertising Analyst Market Research Analyst - Expert Consumer/Customer Insights Director Technical Marketing Consultant - Specialist Technical Marketing Consultant - Senior Customer Marketing Director Sales Representative - Expert Sales Representative - Specialist Commission Accountant - Intermediate Commission Accounting Clerk - Senior Account Management Executive Key Account Manager - Expert Key Account Manager - Intermediate Channel Marketing Consultant - Senior Alliance Manager Pre-Sales Solution Architect - Technical Director Pre-Sales Product Support Director Sales Engineer Manager Pre-Sales Solution Architect- Technical Manager Pre-Sales Product Support Manager Pre-Sales Consultant (Solution Architect) - Technical Expert Pre-Sales Consultant (Solution Architect) - Technical Specialist Pre-Sales Consultant (Product) - Specialist Pre-Sales Consultant (Solution Architect) - Technical Senior Pre-Sales Consultant (Product) - Senior Pre-Sales Consultant (Solution Architect) - Technical Intermediate Pre-Sales Consultant (Product) - Intermediate Sales Administration Supervisor Sales Administration Co-ordinator - Senior Telesales/Inside Sales Manager Inside Sales Representative - Senior Inside Sales Representative - Associate Telesales Representative - Senior Telesales Representative - Associate Field Service Technician - Senior Field Service Technician - Intermediate Sales Financing Manager Sales Financing Consultant - Specialist Sales Financing Consultant - Intermediate Mercer Compensation Participation Centre Mercer LLC

13 New Positions (continued) Position Code Position Title Integrated Solutions Sales Manager Integrated Solutions Sales Team Leader Integrated Solutions Sales Professional - Senior Integrated Solutions Sales Professional - Intermediate Customer Service Executive Technical Support (Phone) - Director Technical Support (Phone) - Team/Group Manager Technical Support (Phone) - Team/Group Supervisor Technical Support (Phone) - Team Leader Technical Support (Phone) - Senior Level Representative Technical Support (Phone) - Intermediate Level Representative Technical Support (Phone) - Entry Level Representative Technical Support (Phone) Co-ordinator - Senior Level Representative Technical Support (Phone) Co-ordinator - Intermediate Level Representative Dispatch Supervisor Dispatcher - Intermediate Research and Development Director D Modeling - Senior D Modeling - Intermediate Telecommunications Engineering Supervisor Telecommunications Engineer - Lead Integrated Circuit Design Engineer Manager Integrated Circuit Design Engineer - Senior Integrated Circuit Design Engineer - Intermediate Testing Engineer Manager Technical Services Engineering Director Technical Services Engineering Manager Technical Services Engineer - Expert Technical Services Engineer - Lead Technical Services Engineer - Senior Technical Services Engineer - Intermediate Technical Services Engineer - Associate Hardware Design Engineer Director Hardware Design Engineer Manager Hardware Design Engineer - Lead Hardware Design Engineer - Senior Hardware Design Engineer - Intermediate HVAC Mechanic Carpenter Supply & Logistics Analyst - Senior Supply & Logistics Analyst - Intermediate Supply & Logistics Analyst - Associate Supply Chain Director Traffic and Distribution Analyst - Senior QA Analyst - Specialist QA Operator - Intermediate Laboratory Technician (Eng/Tech) - Intermediate Laboratory Technician (Eng/Tech) - Associate Construction Manager Mercer Compensation Participation Centre Mercer LLC

14 New Positions (continued) Position Code Position Title Health Economist (MEDEC Only) Claims Adjudicator - Associate Facilities Assistant - Senior Groundskeeper Animation - Senior Animation - Intermediate Installation & Maintenance Manager Installation & Maintenance Technician - Specialist Installation & Maintenance Technician - Senior Installation & Maintenance Technician - Intermediate Mercer Compensation Participation Centre Mercer LLC

15 Enhancements to This Year s Survey (Continued) Revised Positions As roles change over time, Mercer continues to revise the benchmark capsule descriptions and titles to better reflect the Canadian market. The following changes have been implemented for 2009: Position Code Position Title Title and/or Description Change Chief Executive Officer (Subsidiary/Division) Description Change General Counsel Description Change General Counsel (Subsidiary/Division) Description Change Paralegal/Law Clerk - Intermediate Title Change Chief Human Resource Officer Title Change Chief Human Resource Officer Title Change (Subsidiary/Division) Human Resource Director Description Change Human Resource Generalist - Associate Title and Description Change Recruiter - Intermediate Title Change Payroll Administrator - Intermediate Title Change Graphic Designer/Artist - Intermediate Title and Description Change Finance and Administration Executive Description Change Internal Controls Manager Description Change Investments Executive Description Change Treasurer Description Change Credit/Collections Supervisor Description Change Credit/Collections Analyst - Intermediate Title Change Accounting Clerk - Intermediate Title Change Budget Manager Description Change Controller Title Change Assistant Controller Title Change Tax Manager Description Change Administrative Assistant - Associate Title Change Office Services Co-ordinator - Intermediate Title Change Data Entry Operator - Intermediate Description Change Data Entry Operator - Associate Description Change Security Manager Description Change Chief Information Officer Description Change Chief Information Officer (Subsidiary/Division) Description Change Office Technology Co-ordinator Description Change IT Administration Director Description Change IT Quality Assurance Manager Description Change IT Quality Assurance Analyst - Senior Description Change IT Quality Assurance Analyst - Intermediate Description Change Chief Technology Officer Description Change Business Systems Analyst - Specialist Title and Description Change PC Support Manager Description Change Network Planning Manager Title and Description Change Client/Server Network Architect Description Change LAN/WAN Integrator Description Change Software Development Executive Description Change Software Developer - Senior Description Change Mercer Compensation Participation Centre Mercer LLC

16 Revised Positions (continued) Position Code Position Title Title and/or Description Change Software Developer - Intermediate Description Change Software Developer - Associate Description Change Systems Development Manager Title Change Systems Development Team Leader Title and Description Change Systems Development Expert Title Change Web Developer - Intermediate Title and Description Change IT Librarian Description Change IT Training Manager Description Change IT Training Specialist - Senior Description Change IT Training Specialist - Intermediate Description Change Telecommunications Manager Description Change Data and Voice Communications Manager Description Change IT Infrastructure Executive Description Change Information Systems Auditor - Intermediate Description Change Technical Writer - Intermediate Title and Description Change Database Administration Manager Description Change Client/Server Database Manager Description Change Client/Server Database Analyst/Programmer - Description Change Senior Database Analyst - Intermediate Description Change Client/Server Database Analyst/Programmer - Description Change Intermediate Client/Server Database Analyst/Programmer - Description Change Associate PC Maintenance Technician Title Change Help Desk Manager Description Change Telecommunications Help Desk Specialist Description Change Help Desk Support - Senior Description Change Help Desk Support - Intermediate Description Change Help Desk Support - Associate Description Change Network Control Technician - Senior Title and Description Change LAN Administrator - Intermediate Title and Description Change Network Control Technician - Intermediate Title and Description Change Network Control Technician - Associate Title and Description Change LAN Support Technician - Senior Description Change LAN Support Technician - Intermediate Description Change LAN Support Technician - Associate Description Change Integration Programmer - Senior Description Change Integration Programmer - Intermediate Description Change Integration Programmer - Associate Description Change UNIX Systems Administrator Description Change IS/IT Operations Manager Title and Description Change Client/Server Operations Manager Description Change Mercer Compensation Participation Centre Mercer LLC

17 Revised Positions (continued) Position Code Position Title Title and/or Description Change Client/Server Operations Analyst - Senior Description Change Client/Server Operations Analyst - Description Change Intermediate Client/Server Operations Analyst - Associate Description Change Computer Operator - Intermediate Description Change Computer Operator - Associate Description Change Data Security Director Description Change Data Security Manager Description Change Data Security Analyst - Senior Description Change Data Security Analyst - Associate Title and Description Change Technical Services Executive Title Change User/Liaison Co-ordinator Description Change Data Architect Description Change Data Warehousing Analyst - Intermediate Title and Description Change Web Manager Description Change Web Administrator Title and Description Change Business Development Analyst - Senior Title and Description Change Business Development Analyst - Intermediate Title Change Contract Analyst - Intermediate Title Change Sales and Marketing Analyst - Intermediate Title Change Advertising/Sales Promotion Manager Title Change Consumer/Customer Insights Manager Description Change Customer Marketing Manager Description Change Sales Representative - Professional Accounts Title Change Director, National and/or Key Accounts Description Change Key Account Manager - Senior Title Change Sales Administration Co-ordinator - Associate Title Change Inside Sales Representative - Intermediate Title Change Telesales Representative - Intermediate Title and Description Change Field Service Technical Product Specialist - Title Change Intermediate (MEDEC Only) Scientist - Senior Title Change Scientist - Intermediate Title Change Scientist - Associate Title Change Telecommunications Engineer - Senior Description Change Telecommunications Engineer - Intermediate Description Change Telecommunications Engineer - Associate Description Change Electrician Title Change Plumber Title Change Estimator Description Change Quality Control Manager Description Change Quality Control Supervisor Description Change Quality Assurance Manager Description Change Health Economist (Pharma./Biotech Only) Title and Description Change Mercer Compensation Participation Centre Mercer LLC

18 Enhancements to This Year s Survey (Continued) Position Code Changes As the intricacies of the Canadian marketplace evolve and requests for new functions and families are identified for inclusion in the Mercer Participation Centre, changes to assigned MUPCS codes are required. These changes are designed to ensure global consistency and to more accurately capture the career stream and level responsibilities of a particular benchmark position. The following position codes have changed for Please make note of these changes for your submission to the 2009 Mercer Participation Centre and for historical analyses. OLD 2008 Position Code New 2009 Position Code Position Title Corporate Development Executive Human Resource Director Data Entry Operator - Senior/Team Leader Data Entry Operator - Intermediate Data Entry Operator - Associate Office Technology Co-ordinator IT Quality Assurance Manager IT Quality Assurance Analyst - Senior IT Quality Assurance Analyst - Intermediate IT Quality Assurance Analyst - Associate Electronic Data Interchange (EDI) Specialist Network Planning Manager Network Engineer - Senior Network Engineer - Intermediate Network Engineer - Associate IT Infrastructure Executive Client/Server Database Manager Client/Server Database Analyst/Programmer - Senior Client/Server Database Analyst/Programmer - Intermediate Oracle Database Administrator Client/Server Database Analyst/Programmer - Associate PC Maintenance Technician Help Desk Support - Senior Help Desk Support - Intermediate Help Desk Support - Associate LAN Administrator - Intermediate LAN Support Technician - Senior LAN Support Technician - Intermediate LAN Support Technician - Associate Client/Server Operations Manager Client/Server Operations Analyst - Senior Client/Server Operations Analyst - Intermediate Client/Server Operations Analyst - Associate Systems Administrator - Senior Systems Administrator - Intermediate User/Liaison Co-ordinator Systems Administrator - Associate Data Warehousing Manager Data Architect Data Warehousing Analyst - Intermediate Mercer Compensation Participation Centre Mercer LLC

19 Position Code Changes (continued) OLD 2008 Position Code New 2009 Position Code Position Title Web Manager Category Development Manager Sales Representative - Professional Accounts Electrician Logistics Executive Materials Planner - Associate Quality Control Inspection Supervisor Mercer Compensation Participation Centre Mercer LLC

20 Enhancements to This Year s Survey (Continued) Deleted Roles To keep the Canadian Mercer Benchmark Database relevant and up-to-date, it is sometimes necessary to remove jobs that have not been reported in past years due to insufficient matches. The following positions were removed in 2009: Position Code Position Title Regional or Business/Product IT Director MIS Director IT Project Director IT Project Manager IT Project Leader Internet Administrator IT Contract Specialist IT Outsourcing Manager IT Outsourcing Analyst Corporate IT Planning Director Enterprise Resource Planning (ERP) Programmer Enterprise Resource Planning (ERP) Analyst - Senior Enterprise Resource Planning (ERP) Analyst - Intermediate Contingency Planning and Recovery Manager Disaster Recovery Specialist IT Recruiter Office Systems Software Specialist Corporate Electronic Mail Co-ordinator Client/Server Database Administrator SAP Programmer Bioinformatics Manager Cost Estimator Semiconductor Operator - Senior Semiconductor Operator - Intermediate Semiconductor Operator - Associate Milling Supervisor Drilling Supervisor Drilling Machine Operator - Senior Drilling Machine Operator Mercer Compensation Participation Centre Mercer LLC

21 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description Chief Executive Officer Chief Operating Officer Chief Executive Officer (Subsidiary/Division) R Chief Operating Officer (Subsidiary/Division) Group General Manager (Multi-profit Centre) Division General Manager (Single Profit Centre) Regional General Manager Operations Executive Corporate Secretary Corporate Development Executive C Strategic Planning Director Regulatory Affairs Executive Regulatory Affairs Director Compliance Director Regulatory Affairs Manager Regulatory Affairs Specialist Regulatory Affairs - Senior Regulatory Affairs - Intermediate Compliance Specialist Regulatory Affairs - Associate Governmental Affairs Executive (Federal Level) Government Relations Manager Government Relations Representative - Intermediate Public Relations Executive Public Relations Director Public Relations Manager Public Relations Co-ordinator Investor Relations Executive Investor Relations Director Governance Executive Chief Economist Economist/Statistician - Senior Economist/Statistician - Intermediate General Counsel R General Counsel (Subsidiary/Division) R Assistant General Counsel Lawyer - Senior Lawyer - Intermediate Lawyer - Associate Legal Secretary - Senior N Paralegal/Law Clerk - Senior N Paralegal/Law Clerk - Intermediate R Legal Secretary - Intermediate N Scientific Patent Lawyer - Manager Scientific Patent Lawyer - Intermediate Chief Human Resource Officer R Chief Human Resource Officer (Subsidiary/Division) R Human Resource Director C,R Human Resource Manager Human Resource Generalist - Specialist N Human Resource Generalist - Senior Human Resource Generalist - Intermediate Human Resource Generalist - Associate R Human Resource Assistant - Senior N Human Resource Assistant - Intermediate N Employment and Recruiting Manager Recruiter - Senior N Recruiter - Intermediate R Compensation and/or Benefits Manager Compensation and Benefits Analyst - Intermediate FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Mercer Compensation Participation Centre Mercer LLC

22 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Compensation Analyst - Senior Compensation Analyst - Intermediate Compensation Analyst - Associate N Benefits Analyst - Senior N Benefits Analyst - Intermediate Benefits Analyst - Associate Internal Communications Manager Internal Communications Officer Health and Safety Manager Health and Safety Officer Industrial Nurse Employee Relations Manager Employee Relations Representative - Specialist N Employee Relations Representative - Intermediate Labour Relations Manager Labour Relations Specialist Facility Human Resources Manager (Non-union facility) Facility Human Resources Manager (Union facility) Payroll Manager Payroll Supervisor Payroll Analyst Payroll Administrator - Intermediate R Training and Development Manager Trainer - Senior Trainer - Intermediate Technical & Process Training Manager N Technical & Process Training Officer - Specialist N Technical & Process Training Officer - Senior N Technical & Process Training Officer - Intermediate N Technical & Process Training Officer - Associate N HRIS Manager HRIS Analyst Communications Executive Copywriter Editor N Proofreader Translator - Senior Translator - Intermediate Art Director N Graphic Designer/Artist - Senior N Desktop Publishing Specialist Graphic Designer/Artist - Intermediate R Graphic Designer/Artist - Associate N Desktop Publisher - Senior N Desktop Publisher - Intermediate N Desktop Publisher - Associate N Philanthropy Director N Contributions Manager N Community Relations Manager N Strategic IT Consulting Executive N Strategic IT Consultant Director N Strategic IT Consultant Manager N Strategic IT Consultant - Expert N Strategic IT Consultant - Specialist N Strategic IT Consultant - Senior N IT Outsourcing Manager N IT Outsourcing Consultant - Specialist N IT Outsourcing Consultant - Senior N IT Outsourcing Consultant - Intermediate N IT Outsourcing Consultant - Associate N Mercer Compensation Participation Centre Mercer LLC

23 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS IT Consulting Executive N IT Consultant Director N IT Consultant Manager N IT Consultant Team Leader N IT Consultant - Expert N IT Consultant - Specialist N IT Consultant - Senior N IT Consultant - Intermediate N IT Consultant - Associate N Finance and Administration Executive R Chief Financial Officer Chief Financial Officer (Subsidiary/Division) Financial Director Finance Manager Finance Analyst Internal Controls Manager R Risk Management Executive Risk Management Director Risk Manager Risk Management Analyst - Senior Risk Management Analyst - Intermediate Investments Executive R Treasurer R Assistant Treasurer Treasury Analyst Credit/Collections Director Credit/Collections Manager Credit/Collections Supervisor R Credit/Collections Analyst - Senior N Credit/Collections Analyst - Intermediate R Credit/Collections Clerk Accounting Director Accounting Manager Accounting Supervisor Accountant - Specialist N Accountant - Senior Accountant - Intermediate Plant Accountant Accountant - Associate Accounting Clerk - Senior N Accounting Clerk - Intermediate R Accounts Payable/Receivable Manager Accounts Payable/Receivable Supervisor Accounts Payable/Receivable Analyst Accounts Payable/Receivable Clerk Audit Executive Audit Director Audit Manager Auditor - Specialist N Auditor - Senior Auditor - Intermediate Billing Operations Manager Billing Operations Analyst - Senior Billing Operations Analyst - Intermediate Billing Assistant - Intermediate N Pricing Strategy and Policy Analyst Budget Director N Budget Manager R Budget Analyst - Senior Budget Analyst - Intermediate Mercer Compensation Participation Centre Mercer LLC

24 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Budget Analyst - Associate Cost Accounting Manager Cost Accountant Cost Clerk Controller R Assistant Controller R Plant Controller Financial Analysis Manager Financial Analysis Supervisor Financial Analyst - Specialist N Financial Analyst - Senior Financial Analyst - Intermediate Financial Analyst - Associate Tax Executive Tax Director Tax Manager R Tax Accountant - Specialist N Tax Accountant - Senior Tax Accountant - Intermediate Administrative Executive Project Management Director N Project Management Manager N Project Manager - Expert N Project Manager - Senior Project Manager - Intermediate Project Manager - Associate Project Scheduler N Executive Administrative Assistant to the Chief Executive Officer Executive Administrative Assistant Administrative Assistant - Senior Clerk - Senior Administrative Assistant - Intermediate Clerk - Intermediate Administrative Assistant - Associate R Clerk - Associate N Office Services Manager Print Production Manager N Office Services Team Leader N Office Services Co-ordinator - Senior N Office Services Co-ordinator - Intermediate R Audio-Visual Technician N Supply/Stock Clerk N Photocopy Machine Operator N Mailroom Supervisor N Mailroom Clerk - Senior N Mailroom Clerk - Associate N Librarian Data Entry Operator - Senior/Team Leader C Data Entry Operator - Intermediate C,R Data Entry Operator - Associate C,R Security Director N Security Manager R Fraud Manager Fraud Analyst - Intermediate Security Guard Receptionist Telephone Operator - Associate N Executive Chauffeur N Driver N Mercer Compensation Participation Centre Mercer LLC

25 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Meeting Planner and Special Events Manager Events Planner Chief Information Officer R Chief Information Officer (Subsidiary/Division) R Information Systems Executive N Information Systems Director N Information Systems Manager N Program/Project Management Office (PMO) Executive N Program/Project Management Office (PMO) Director N Program/Project Management Office (PMO) Manager N Project Manager (Technical) - Senior N Project Manager (Technical) - Intermediate N Project Manager (Technical) - Associate N Technical Planning Manager N Office Technology Co-ordinator C,R Business Consultant - Expert Business Consultant - Specialist Business Consultant - Senior Data Management Executive N Data Management Director N IT Administration Director R Information Systems Operations Director N IT Asset Management Co-ordinator Vendor Management Director N Vendor Management Manager N Vendor Management Analyst - Intermediate N IT Change Management - Senior N IT Change Management - Intermediate N IT Outsourcing Director N Office Automation Manager IT Quality Assurance Manager C,R IT Quality Assurance Analyst - Senior C,R IT Quality Assurance Analyst - Intermediate C,R IT Quality Assurance Analyst - Associate C Chief Technology Officer R Telecommunications Executive N Telecommunications Director N IT Architecture Director IT Architecture Manager Enterprise Application Integration - Specialist N IT Architect - Senior IT Architect Business Systems Director Business Systems Analyst - Lead N Business Systems Analyst - Specialist R Business Systems Analyst - Senior Business Systems Analyst - Intermediate Business Systems Analyst - Associate Enterprise Resource Planning (ERP) Project Manager N Enterprise Resource Planning (ERP) Business Analyst - Senior N Enterprise Resource Planning (ERP) Programmer - Senior N Enterprise Resource Planning (ERP) Business Analyst - Intermediate N Enterprise Resource Planning (ERP) Programmer - Intermediate N Electronic Data Interchange (EDI) Specialist C Data Modeler PC Support Manager R PC Support Analyst Mercer Compensation Participation Centre Mercer LLC

26 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Network Services Director Network Planning Manager C,R Planning and Engineering Manager N Client/Server Network Architect R Network Planning Analyst - Senior N LAN/WAN Integrator R Network Engineer - Senior C Network Planning Analyst - Intermediate N Network Engineer - Intermediate C Network Planning Analyst - Associate N Network Engineer - Associate C Software Development Executive R Software Development Director Software Development Manager Software Developer - Lead Software Design Engineer - Expert N Software Architect Software Design Engineer - Specialist N Software Developer - Senior R Software Developer - Intermediate R Software Developer - Associate R Systems Analysis and Programming Director Systems Development Manager R Systems Development Team Leader R Systems Development Expert R Systems Analyst - Specialist N Systems Analyst - Senior Systems Programmer/Analyst - Senior Systems Programmer - Senior Systems Analyst - Intermediate Systems Programmer/Analyst - Intermediate Systems Programmer - Intermediate Systems Analyst - Associate Systems Programmer/Analyst - Associate Systems Programmer - Associate Web Systems Director E-commerce Development Manager N Web Development Manager N Web Developer - Senior N Web Designer - Senior N Web Developer - Intermediate R Web Designer - Intermediate N Web Designer - Associate N Web Developer - Associate N R&D Engineer (Software) Director N R&D Engineer (Software) Manager N R&D Engineer (Software) - Team Leader N R&D Engineer (Software) - Expert N R&D Engineer (Software) - Lead N R&D Engineer (Software) - Senior N R&D Engineer (Software) - Intermediate N R&D Engineer (Software) - Associate N IT Librarian R IT Training Manager R IT Training Specialist - Senior R IT Training Specialist - Intermediate R Telecommunications Manager R Data and Voice Communications Manager R Voice Communications Administrator IT Infrastructure Executive C,R Mercer Compensation Participation Centre Mercer LLC

27 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Information Systems Audit Manager Information Systems Auditor - Intermediate R Technical Writing Manager N Technical Writer - Specialist N Technical Writer - Senior N Technical Writer - Intermediate R Technical Writer - Associate N Database Administration Manager R Client/Server Database Manager C,R Database Administrator - Specialist N Database Analyst - Senior Client/Server Database Analyst/Programmer - Senior C,R Database Analyst - Intermediate R Client/Server Database Analyst/Programmer - Intermediate C,R Oracle Database Administrator C Database Analyst - Associate Client/Server Database Analyst/Programmer - Associate C,R PC Maintenance Technician C,R Help Desk Manager R Help Desk Supervisor N Telecommunications Help Desk Specialist R Help Desk Support - Senior C,R Help Desk Support - Intermediate C,R Help Desk Support - Associate C,R LAN Administration Manager Network Control Manager N Network Control Supervisor N Network Control Technician - Senior R LAN Administrator - Intermediate C,R Network Control Technician - Intermediate R Network Control Technician - Associate R LAN Support Technician - Senior C,R LAN Support Technician - Intermediate C,R LAN Support Technician - Associate C,R Configuration Management Analyst Statistical Programmer Analyst - Senior Statistical Programmer Analyst - Intermediate Systems Integration Manager N Integration Programmer - Senior R Integration Programmer - Intermediate R Integration Programmer - Associate R Systems Administration Team Leader N Systems Administrator - Specialist N UNIX Systems Administrator R IS/IT Operations Manager R Client/Server Operations Manager C,R Information Systems Operations Manager N Computer Operator - Senior/Team Leader Data Control Clerk - Senior/Team Leader Client/Server Operations Analyst - Senior C,R Client/Server Operations Analyst - Intermediate C,R Operations Scheduler/Co-ordinator Client/Server Operations Analyst - Associate C,R Computer Operator - Intermediate R Data Control Clerk - Intermediate Computer Operator - Associate R Data Control Clerk - Associate Chief Information Security Officer N Data Security Director R Mercer Compensation Participation Centre Mercer LLC

28 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Data Security Manager R Web Security Manager N Data Security - Team Leader Disaster Recovery Administrator N Web Security Administrator N Data Security Analyst - Senior R Disaster Recovery Analyst - Senior N Data Security Analyst - Intermediate Data Security Analyst - Associate R Technical Services Executive R Technical Services and Support Director Technical Services and Support Manager N Groupware Specialist Systems Administrator - Senior C Systems Administrator - Intermediate C User/Liaison Co-ordinator C,R Systems Administrator - Associate C Data Warehousing Manager C Data Architect C,R Data Warehousing Analyst - Senior N Data Warehousing Analyst - Intermediate C,R Web Manager C,R Web Content Administrator N Web Administrator R Software Release - Senior Marketing and Sales Executive Marketing and Sales Executive (Subsidiary/Division) N Marketing and Sales Director N Business Development Executive Business Development Director Business Development Manager Business Development Analyst - Specialist N Business Development Analyst - Senior R Business Development Analyst - Intermediate R Contract Manager Contract Analyst - Specialist N Contract Analyst - Senior N Contract Analyst - Intermediate R Contract Co-ordinator - Senior Contract and/or Tender Co-ordinator Sales and Marketing Analyst - Intermediate R Retail Link Analyst N Marketing Executive Marketing Executive (Subsidiary/Division) N Marketing Director Marketing Manager Marketing Manager - Nutrition Direct Marketing Specialist Marketing Analyst - Senior Marketing Analyst Marketing Analyst - Nutrition Marketing Co-ordinator Advertising/Sales Promotion Director Advertising/Sales Promotion Manager R Marketing Communications Analyst - Senior Marketing Communications Analyst - Intermediate Category Management Director Category Management Manager Category Development Manager C Category Analyst Mercer Compensation Participation Centre Mercer LLC

29 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS E-commerce Executive N E-commerce Strategy Executive N E-commerce Marketing Director N Non-Technical E-commerce Manager N Web Product Manager N E-commerce Strategy Manager N E-commerce Marketing Manager N E-commerce Marketing Analyst N Web Advertising Analyst N Market Research Director Market Research Manager Market Research Analyst - Expert N Market Research Analyst - Senior Market Research Analyst - Intermediate Consumer/Customer Insights Director N Consumer/Customer Insights Manager R Technical Marketing Consultant - Specialist N Technical Marketing Consultant - Senior N Consumer/Customer Insights Analyst Customer Marketing Director N Customer Marketing Manager R Merchandising Manager Account Merchandiser Product Development Executive Group Product/Brand Manager Product/Brand Manager - Senior Product/Brand Manager Assistant Brand Manager Sales Executive Sales Executive (Subsidiary/Division) Sales Director Division Sales Manager Second Level Sales Manager First Level Sales Manager Branch Manager Sales Representative - Expert N Sales Representative - Specialist N Sales Representative - Professional Accounts C,R Sales Representative - Senior Sales Representative - Intermediate Sales Representative - Food Service Sales Trainee Commission Accountant - Intermediate N Commission Accounting Clerk - Senior N Account Management Executive N Director, National and/or Key Accounts R Key Account Manager - Expert N National Account Manager Key Account Manager - Senior R Key Account Manager - Intermediate N Channel Manager Indirect Sales Manager Channel Marketing Consultant - Senior N Strategic Sales Director Alliance Manager N Pre-Sales Solution Architect - Technical Director N Pre-Sales Product Support Director N Sales Engineer Manager N Pre-Sales Solution Architect- Technical Manager N Pre-Sales Product Support Manager N Mercer Compensation Participation Centre Mercer LLC

30 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Pre-Sales Consultant (Solution Architect) - Technical Expert N Sales Engineer - Lead Pre-Sales Consultant (Solution Architect) - Technical Specialist N Pre-Sales Consultant (Product) - Specialist N Sales Engineer - Senior Pre-Sales Consultant (Solution Architect) - Technical Senior N Pre-Sales Consultant (Product) - Senior N Sales Engineer - Intermediate Pre-Sales Consultant (Solution Architect) - Technical Intermediate N Pre-Sales Consultant (Product) - Intermediate N Sales Engineer - Associate Sales Administration Manager Sales Administration Supervisor N Sales Analyst Sales Administration Co-ordinator - Senior N Sales Administration Co-ordinator - Intermediate Sales Administration Co-ordinator - Associate R Demand Planner Sales Trainer - Intermediate Telesales/Inside Sales Manager N Inside Sales Representative - Senior N Inside Sales Representative - Intermediate R Inside Sales Representative - Associate N Telesales Representative - Senior N Telesales Representative - Intermediate R Telesales Representative - Associate N Trade Marketing Director Trade Marketing Manager Trade Marketing Analyst - Intermediate Field Service Director Field Service Manager Field Service Supervisor Field Service Representative - Lead Field Service Representative - Senior Field Service Representative - Intermediate Field Service Technical Product Specialist - Intermediate (MEDEC Only) R Field Service Representative - Associate Field Service Technician - Senior N Field Service Technician - Intermediate N Sales Financing Manager N Sales Financing Consultant - Specialist N Sales Financing Consultant - Intermediate N Integrated Solutions Sales Manager N Integrated Solutions Sales Team Leader N Integrated Solutions Sales Professional - Senior N Integrated Solutions Sales Professional - Intermediate N Corporate Contact Centre Operations Executive Customer Service Executive N Group/Regional Contact Centre Executive Contact Centre Executive Contact Centre Administration Manager Training/Quality Assurance Manager (Contact Centre) Trainer (Contact Centre) - Senior Training/Quality Assurance Analyst - Senior (Contact Centre) Trainer (Contact Centre) Mercer Compensation Participation Centre Mercer LLC

31 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Training/Quality Assurance Analyst (Contact Centre) Trainer/Scriptwriter (Contact Centre) Collections - Team/Group Manager Collections - Team/Group Supervisor Collections - Team Leader Collections - Senior Level Representative Collections - Intermediate Level Representative Collections - Entry Level Representative Full Account Management - Team/Group Manager Full Account Management - Team/Group Supervisor Full Account Management - Team Leader Full Account Management - Senior Level Representative Full Account Management - Intermediate Level Representative Full Account Management - Entry Level Representative Customer Service Director Customer Service Manager Customer Service - Team/Group Supervisor Customer Service - Team Leader Internal Help Desk Support - Senior (Contact Centre) Internal Help Desk Support (Contact Centre) Customer Service Representative - Senior Customer Service Representative - Intermediate Customer Service Representative (No Phone Responsibilities) Customer Service Representative - Entry Inbound/Outbound - Team/Group Manager Inbound/Outbound - Team/Group Supervisor Inbound/Outbound - Team Leader Inbound/Outbound - Senior Level Representative Inbound/Outbound - Intermediate Level Representative Inbound/Outbound - Entry Level Representative Inbound with Selling - Team/Group Manager Inbound with Selling - Team/Group Supervisor Inbound with Selling - Team Leader Inbound with Selling - Senior Level Representative Inbound with Selling - Intermediate Level Representative Inbound with Selling - Entry Level Representative Outbound with Selling - Team/Group Manager Outbound with Selling - Team/Group Supervisor Outbound with Selling - Team Leader Outbound with Selling - Senior Level Representative Outbound with Selling - Intermediate Level Representative Outbound with Selling - Entry Level Representative Internet Support - Team/Group Manager Internet Support - Team/Group Supervisor Internet Support - Team Leader Internet Support - Senior Level Representative Internet Support - Intermediate Level Representative Internet Support - Entry Level Representative Outbound - Lead Generation - Team/Group Manager Outbound - Lead Generation - Team/Group Supervisor Outbound - Lead Generation - Team Leader Outbound - Lead Generation - Senior Level Representative Outbound - Lead Generation - Intermediate Level Representative Mercer Compensation Participation Centre Mercer LLC

32 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Outbound - Lead Generation - Entry Level Representative Inbound - Order Entry - Team/Group Manager Inbound - Order Entry - Team/Group Supervisor Inbound - Order Entry - Team Leader Inbound - Order Entry - Senior Level Representative Inbound - Order Entry - Intermediate Level Representative Inbound - Order Entry - Entry Level Representative Response Collection/Polling - Team/Group Manager Response Collection/Polling - Team/Group Supervisor Response Collection/Polling - Team Leader Response Collection/Polling - Senior Level Representative Response Collection/Polling - Intermediate Level Representative Response Collection/Polling - Entry Level Representative Technical Support (Phone) - Director N Specialized Support - Team/Group Manager Technical Support (Phone) - Team/Group Manager N Specialized Support - Team/Group Supervisor Technical Support (Phone) - Team/Group Supervisor N Specialized Support - Team Leader Technical Support (Phone) - Team Leader N Specialized Support - Senior Level Representative Technical Support (Phone) - Senior Level Representative N Specialized Support - Intermediate Level Representative Technical Support (Phone) - Intermediate Level Representative N Specialized Support - Entry Level Representative Technical Support (Phone) - Entry Level Representative N Technical Support (Phone) Co-ordinator - Senior Level Representative N Technical Support (Phone) Co-ordinator - Intermediate Level Representative N Traffic and Scheduling Manager Traffic and Scheduling Supervisor Traffic and Scheduling Analyst Traffic Manager Traffic Supervisor Traffic Analyst Scheduling Manager Scheduling Supervisor Scheduling Analyst Dispatch Supervisor N Dispatcher - Intermediate N Research and Development Executive Research and Development Director N Research Manager D Modeling - Senior N D Modeling - Intermediate N Scientist - Senior R Scientist - Intermediate R Scientist - Associate R Product Development Manager Model Maker - Senior Model Maker Digital Engineer - Lead Digital Engineer - Senior Mercer Compensation Participation Centre Mercer LLC

33 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Digital Engineer - Intermediate Digital Engineer - Associate Design Engineer - Lead Design Engineer - Senior Design Engineer - Intermediate Design Engineer - Associate Designer - Senior Designer - Intermediate Designer - Associate Engineering Executive Chief Engineer Engineering Manager Engineering Supervisor Professional Engineer - Senior Professional Engineer - Intermediate Professional Engineer - Associate Plant Engineering Manager Quality Assurance Engineer - Lead Quality Assurance Engineer - Senior Quality Assurance Engineer - Intermediate Quality Assurance Engineer - Associate Telecommunications Engineering Supervisor N Telecommunications Engineer - Lead N Telecommunications Engineer - Senior R Telecommunications Engineer - Intermediate R Telecommunications Engineer - Associate R Integrated Circuit Design Engineer Manager N Integrated Circuit Design Engineer - Senior N Integrated Circuit Design Engineer - Intermediate N Testing Engineer Manager N Testing Supervisor Testing Engineer - Lead Testing Engineer - Senior Testing Engineer - Intermediate Testing Engineer - Associate Testing Technician - Senior Testing Technician Chemical Engineer - Lead Chemical Engineer - Senior Chemical Engineer - Intermediate Chemical Engineer - Associate Construction Engineer - Lead Construction Engineer - Senior Construction Engineer - Intermediate Construction Engineer - Associate Technical Services Engineering Director N Technical Services Engineering Manager N Technical Services Engineer - Expert N Service Engineer - Lead Technical Services Engineer - Lead N Service Engineer - Senior Technical Services Engineer - Senior N Service Engineer - Intermediate Technical Services Engineer - Intermediate N Service Engineer - Associate Technical Services Engineer - Associate N Design/Drafting Manager Design/Drafting Supervisor CAD Designer - Senior CAD Drafter - Senior Mercer Compensation Participation Centre Mercer LLC

34 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS CAD Designer - Intermediate CAD Drafter - Intermediate CAD Designer - Associate CAD Drafter - Associate Drafter - Senior Drafter - Intermediate CAD/CAM Operator Drafter - Associate Electrical Engineer - Lead Electrical Engineer - Senior Electrical Engineer - Intermediate Electrical Engineer - Associate Electronics Engineer - Lead Electronics Engineer - Senior Electronics Engineer - Intermediate Electronics Engineer - Associate Electronics Technician - Senior Electronics Technician - Intermediate Electronics Technician - Associate Environmental Executive Environmental Director Environmental Manager Environmental Supervisor Environmental Specialist Environmental Health and Safety Specialist - Senior Environmental Health and Safety Specialist - Intermediate Environmental Health and Safety Specialist - Associate Human Factors Engineer - Lead Human Factors Engineer - Senior Human Factors Engineer - Intermediate Human Factors Engineer - Associate Industrial Engineering Manager Industrial Engineer - Lead Industrial Engineer - Senior Industrial Engineer - Intermediate Industrial Engineer - Associate Instrument and Control Engineer - Lead Instrument and Control Engineer - Senior Instrument and Control Engineer - Intermediate Instrument and Control Engineer - Associate Calibration Technician - Senior Calibration Technician - Intermediate Calibration Technician - Associate Tool Designer - Senior Tool Designer - Intermediate Tool Designer - Associate Mechanical Engineer - Lead Mechanical Engineer - Senior Mechanical Engineer - Intermediate Mechanical Engineer - Associate Steam Engineer Product Engineer - Lead Manufacturing Engineer - Lead Methods and Systems Engineer - Lead Product Engineer - Senior Manufacturing Engineer - Senior Methods and Systems Engineer - Senior Product Engineer - Intermediate Manufacturing Engineer - Intermediate Mercer Compensation Participation Centre Mercer LLC

35 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Methods and Systems Engineer - Intermediate Product Engineer - Associate Manufacturing Engineer - Associate Methods and Systems Engineer - Associate Packaging Engineer - Lead Packaging Engineer - Senior Packaging Engineer - Intermediate Packaging Engineer - Associate Process Development Manager Process Engineer - Lead Process Engineer - Senior Process Engineer - Intermediate Process Engineer - Associate Reliability Engineer - Lead Reliability Engineer - Senior Reliability Engineer - Intermediate Reliability Engineer - Associate Hardware Design Engineer Director N Hardware Design Engineer Manager N Hardware Design Engineer - Lead N Hardware Design Engineer - Senior N Hardware Design Engineer - Intermediate N Plant Engineer - Lead Facilities Engineer - Lead Plant Engineer - Senior Facilities Engineer - Senior Plant Engineer - Intermediate Facilities Engineer - Intermediate Plant Engineer - Associate Facilities Engineer - Associate Project Engineering Manager Project Engineer - Lead Project Engineer - Senior Project Engineer - Intermediate Project Engineer - Associate General Trades Supervisor Electrician C,R Machinist - Senior Machinist - Intermediate Machinist - Associate Tool and Die Maker Supervisor Tool and Die Maker - Senior Tool and Die Maker Mould Maker Plant Engineering/Maintenance Director Plant Engineering/Maintenance Manager Maintenance Supervisor Stationary Engineer Maintenance Engineer Maintenance Mechanic (Multi-Skilled) Maintenance Mechanic - Senior Maintenance Mechanic HVAC Mechanic N Plumber R Carpenter N Production Painter - Senior Production Painter Sheet Metal Worker Welder - Senior Welder Mercer Compensation Participation Centre Mercer LLC

36 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Repair Centre Manager Repair Centre Engineer - Senior Repair Centre Engineer - Intermediate Repair Centre Engineer - Associate Manufacturing Executive Manufacturing Executive - Multi-facility Manufacturing Executive - Single Facility Manufacturing Manager Machining Supervisor Production Manager Production Supervisor Shift Supervisor Foreperson/Team Leader Lead Hand (Non-supervisory) Production Technician - Senior General Labourer - Skilled Production Technician - Intermediate General Labourer Production Technician - Associate Production Planning and Control Manager Production Planner - Senior Numeric Controlled Programmer - Senior Production Planner - Intermediate Numeric Controlled Programmer - Intermediate Production Planner - Associate Numeric Controlled Programmer - Associate Production Clerk Assembly Supervisor Assembler - Senior Manufacturing Technician - Senior Assembler - Intermediate Manufacturing Technician Assembler - Associate Machine Shop Supervisor Machine Operator - Senior Millwright - Senior Machine Operator - Intermediate Punch Press Operator Machine Operator - Injection Moulding Packaging Machine Operator Millwright Crane Operator Machine Operator - Associate Lean Manufacturing Manager Lean Manufacturing Practitioner Supply Chain Executive Logistics Executive C Logistics Director Supply Chain Manager Logistics Manager Supply & Logistics Analyst - Senior N Supply & Logistics Analyst - Intermediate N Supply & Logistics Analyst - Associate N Contract Administration Manager - Purchasing Contract Administrator - Purchasing Re-buyer Customer Relationship Manager Customer Relationship Representative Customer Order Manager (Entry and Processing) Purchasing/Procurement Executive Mercer Compensation Participation Centre Mercer LLC

37 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Purchasing/Procurement Director Purchasing/Procurement Manager Buyer/Procurement Agent - Lead Buyer/Procurement Agent - Senior Expediter (Purchasing) Buyer Estimator R Assistant Buyer Forecasting Manager Forecasting Supervisor Forecasting Analyst Inventory Planning and Control Director Inventory Control Manager Inventory Planning Manager Stockroom Manager Stockroom Supervisor Inventory Control Clerk Tool Crib Attendant Supply Chain Director N Master Scheduling Manager Master Scheduler Planner/Scheduler Operations/Shop Scheduler (Dispatcher) Materials Management Director Materials Manager Distribution Operations Systems Co-ordinator Materials Planner - Senior Materials Planner - Intermediate Materials Planner - Associate C Materials Handling Supervisor Materials Handler/Forklift Operator Picker/Packer Distribution/Fleet Manager Fleet Manager Traffic and Distribution Analyst - Senior N Freight Rate Specialist Truck Driver - Semi-Trailer Truck Driver - Light Truck Traffic and Distribution Co-ordinator Inbound Operations Manager Export Manager Import Co-ordination Manager Import/Export Specialist Customs Professional - Intermediate Customs Clerk Distribution Executive Distribution Director Shipping and/or Receiving Manager Outbound Operations Manager Shipping/Receiving Supervisor Dispatcher (Transportation) Billing and Shipping Clerk Shipping/Receiving Clerk Warehouse Manager Warehouse Supervisor Stock Handler Returns Co-ordinator Total Quality Executive ISO Co-ordinator Quality Control Manager R Mercer Compensation Participation Centre Mercer LLC

38 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Quality Control Supervisor R QA Analyst - Specialist N Quality Control Analyst - Senior Quality Control Analyst - Intermediate Quality Control Analyst - Associate Quality Assurance Specialist - Senior QA Operator - Intermediate N Quality Assurance Specialist - Intermediate Quality Assurance Specialist - Associate Quality Control Executive Quality Assurance Manager R Quality Control Inspection Supervisor C Quality Control Inspector - Senior Quality Control Inspector - Intermediate Quality Control Inspector - Associate Laboratory Technician (Eng/Tech) - Intermediate N Laboratory Technician (Eng/Tech) - Associate N Construction Manager N Chief Scientific Officer Testing and Documentation Manager Testing and Documentation Specialist Clinical Trial Co-ordinator Medical Sales Executive Medical Sales Manager Medical Sales Representative/Specialist Scientific Affairs Director Scientist - Senior (Pharmaceutical/Biotech.) Scientist - Intermediate (Pharmaceutical/Biotech.) Research Associate (Pharmaceutical/Biotech.) Scientist - Associate (Pharmaceutical/Biotech.) Biostatistician Manager Biostatistician Supervisor Biostatistician Clinical Affairs Executive Clinical Research Director Clinical Research Manager Clinical Research Associate - Graduate Clinical Research Associate - Senior Clinical Research Associate - Intermediate Clinical Research Associate Health Economist (Pharma./Biotech Only) R Medical Affairs Executive Medical Director Medical Affairs Manager Medical Affairs Officer Medical Writer Nutritionist Validation Manager Validation Supervisor Validation Specialist - Senior Validation Specialist - Intermediate Validation Specialist - Associate Sales Representative - Non Capital Equipment - Senior Sales Representative - Non Capital Equipment - Intermediate Sales Representative - Non Capital Equipment - Associate Clinical Field Consultant Clinical Specialist - Diagnostics Sales Representative - Capital Equipment - Senior Mercer Compensation Participation Centre Mercer LLC

39 Position Index - Numerical Listing (by Code) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Sales Representative - Capital Equipment - Intermediate Laboratory Manager Laboratory Supervisor Laboratory Technician - Senior Laboratory Technician - Intermediate Laboratory Technician - Associate Clinical Trials Manager Clinical Specialist - Senior Clinical Specialist - Intermediate Health Economist (MEDEC Only) N Continuing Health Education (CHE) - Specialist Actuary - Senior (FSA) Actuary - Associate (ASA) Claims Executive Claims Manager Claims Supervisor Claims Adjudicator - Senior Claims Adjudicator - Intermediate Claims Adjudicator - Associate N Underwriting Executive Underwriting Manager Underwriter - Senior Underwriter Facilities Manager Facilities Planner Facilities Assistant - Senior N Groundskeeper N Custodian Real Estate Director Real Estate Manager Animation - Senior N Animation - Intermediate N Installation & Maintenance Manager N Installation & Maintenance Technician - Specialist N Installation & Maintenance Technician - Senior N Installation & Maintenance Technician - Intermediate N Sales Clerk Mercer Compensation Participation Centre Mercer LLC

40 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description D Modeling - Intermediate N D Modeling - Senior N Account Management Executive N Account Merchandiser Accountant - Associate Accountant - Intermediate Accountant - Senior Accountant - Specialist N Accounting Clerk - Intermediate R Accounting Clerk - Senior N Accounting Director Accounting Manager Accounting Supervisor Accounts Payable/Receivable Analyst Accounts Payable/Receivable Clerk Accounts Payable/Receivable Manager Accounts Payable/Receivable Supervisor Actuary - Associate (ASA) Actuary - Senior (FSA) Administrative Assistant - Associate R Administrative Assistant - Intermediate Administrative Assistant - Senior Administrative Executive Advertising/Sales Promotion Director Advertising/Sales Promotion Manager R Alliance Manager N Animation - Intermediate N Animation - Senior N Art Director N Assembler - Associate Assembler - Intermediate Assembler - Senior Assembly Supervisor Assistant Brand Manager Assistant Buyer Assistant Controller R Assistant General Counsel Assistant Treasurer Audio-Visual Technician N Audit Director Audit Executive Audit Manager Auditor - Intermediate Auditor - Senior Auditor - Specialist N Benefits Analyst - Associate Benefits Analyst - Intermediate Benefits Analyst - Senior N Billing and Shipping Clerk Billing Assistant - Intermediate N Billing Operations Analyst - Intermediate Billing Operations Analyst - Senior Billing Operations Manager Biostatistician Biostatistician Manager Biostatistician Supervisor Branch Manager Budget Analyst - Associate Budget Analyst - Intermediate Budget Analyst - Senior FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Mercer Compensation Participation Centre Mercer LLC

41 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Budget Director N Budget Manager R Business Consultant - Expert Business Consultant - Senior Business Consultant - Specialist Business Development Analyst - Intermediate R Business Development Analyst - Senior R Business Development Analyst - Specialist N Business Development Director Business Development Executive Business Development Manager Business Systems Analyst - Associate Business Systems Analyst - Intermediate Business Systems Analyst - Lead N Business Systems Analyst - Senior Business Systems Analyst - Specialist R Business Systems Director Buyer Buyer/Procurement Agent - Lead Buyer/Procurement Agent - Senior CAD Designer - Associate CAD Designer - Intermediate CAD Designer - Senior CAD Drafter - Associate CAD Drafter - Intermediate CAD Drafter - Senior CAD/CAM Operator Calibration Technician - Associate Calibration Technician - Intermediate Calibration Technician - Senior Carpenter N Category Analyst Category Development Manager C Category Management Director Category Management Manager Channel Manager Channel Marketing Consultant - Senior N Chemical Engineer - Associate Chemical Engineer - Intermediate Chemical Engineer - Lead Chemical Engineer - Senior Chief Economist Chief Engineer Chief Executive Officer Chief Executive Officer (Subsidiary/Division) R Chief Financial Officer Chief Financial Officer (Subsidiary/Division) Chief Human Resource Officer R Chief Human Resource Officer (Subsidiary/Division) R Chief Information Officer R Chief Information Officer (Subsidiary/Division) R Chief Information Security Officer N Chief Operating Officer Chief Operating Officer (Subsidiary/Division) Chief Scientific Officer Chief Technology Officer R Claims Adjudicator - Associate N Claims Adjudicator - Intermediate Claims Adjudicator - Senior Claims Executive Mercer Compensation Participation Centre Mercer LLC

42 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Claims Manager Claims Supervisor Clerk - Associate N Clerk - Intermediate Clerk - Senior Client/Server Database Analyst/Programmer - Associate C,R Client/Server Database Analyst/Programmer - Intermediate C,R Client/Server Database Analyst/Programmer - Senior C,R Client/Server Database Manager C,R Client/Server Network Architect R Client/Server Operations Analyst - Associate C,R Client/Server Operations Analyst - Intermediate C,R Client/Server Operations Analyst - Senior C,R Client/Server Operations Manager C,R Clinical Affairs Executive Clinical Field Consultant Clinical Research Associate Clinical Research Associate - Graduate Clinical Research Associate - Intermediate Clinical Research Associate - Senior Clinical Research Director Clinical Research Manager Clinical Specialist - Diagnostics Clinical Specialist - Intermediate Clinical Specialist - Senior Clinical Trial Co-ordinator Clinical Trials Manager Collections - Entry Level Representative Collections - Intermediate Level Representative Collections - Senior Level Representative Collections - Team Leader Collections - Team/Group Manager Collections - Team/Group Supervisor Commission Accountant - Intermediate N Commission Accounting Clerk - Senior N Communications Executive Community Relations Manager N Compensation Analyst - Associate N Compensation Analyst - Intermediate Compensation Analyst - Senior Compensation and Benefits Analyst - Intermediate Compensation and/or Benefits Manager Compliance Director Compliance Specialist Computer Operator - Associate R Computer Operator - Intermediate R Computer Operator - Senior/Team Leader Configuration Management Analyst Construction Engineer - Associate Construction Engineer - Intermediate Construction Engineer - Lead Construction Engineer - Senior Construction Manager N Consumer/Customer Insights Analyst Consumer/Customer Insights Director N Consumer/Customer Insights Manager R Contact Centre Administration Manager Contact Centre Executive Continuing Health Education (CHE) - Specialist Mercer Compensation Participation Centre Mercer LLC

43 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Contract Administration Manager - Purchasing Contract Administrator - Purchasing Contract Analyst - Intermediate R Contract Analyst - Senior N Contract Analyst - Specialist N Contract and/or Tender Co-ordinator Contract Co-ordinator - Senior Contract Manager Contributions Manager N Controller R Copywriter Corporate Contact Centre Operations Executive Corporate Development Executive C Corporate Secretary Cost Accountant Cost Accounting Manager Cost Clerk Crane Operator Credit/Collections Analyst - Intermediate R Credit/Collections Analyst - Senior N Credit/Collections Clerk Credit/Collections Director Credit/Collections Manager Credit/Collections Supervisor R Custodian Customer Marketing Director N Customer Marketing Manager R Customer Order Manager (Entry and Processing) Customer Relationship Manager Customer Relationship Representative Customer Service - Team Leader Customer Service - Team/Group Supervisor Customer Service Director Customer Service Executive N Customer Service Manager Customer Service Representative - Entry Customer Service Representative - Intermediate Customer Service Representative - Senior Customer Service Representative (No Phone Responsibilities) Customs Clerk Customs Professional - Intermediate Data and Voice Communications Manager R Data Architect C,R Data Control Clerk - Associate Data Control Clerk - Intermediate Data Control Clerk - Senior/Team Leader Data Entry Operator - Associate C,R Data Entry Operator - Intermediate C,R Data Entry Operator - Senior/Team Leader C Data Management Director N Data Management Executive N Data Modeler Data Security - Team Leader Data Security Analyst - Associate R Data Security Analyst - Intermediate Data Security Analyst - Senior R Data Security Director R Data Security Manager R Data Warehousing Analyst - Intermediate C,R Mercer Compensation Participation Centre Mercer LLC

44 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Data Warehousing Analyst - Senior N Data Warehousing Manager C Database Administration Manager R Database Administrator - Specialist N Database Analyst - Associate Database Analyst - Intermediate R Database Analyst - Senior Demand Planner Design Engineer - Associate Design Engineer - Intermediate Design Engineer - Lead Design Engineer - Senior Design/Drafting Manager Design/Drafting Supervisor Designer - Associate Designer - Intermediate Designer - Senior Desktop Publisher - Associate N Desktop Publisher - Intermediate N Desktop Publisher - Senior N Desktop Publishing Specialist Digital Engineer - Associate Digital Engineer - Intermediate Digital Engineer - Lead Digital Engineer - Senior Direct Marketing Specialist Director, National and/or Key Accounts R Disaster Recovery Administrator N Disaster Recovery Analyst - Senior N Dispatch Supervisor N Dispatcher - Intermediate N Dispatcher (Transportation) Distribution Director Distribution Executive Distribution Operations Systems Co-ordinator Distribution/Fleet Manager Division General Manager (Single Profit Centre) Division Sales Manager Drafter - Associate Drafter - Intermediate Drafter - Senior Driver N E-commerce Development Manager N E-commerce Executive N E-commerce Marketing Analyst N E-commerce Marketing Director N E-commerce Marketing Manager N E-commerce Strategy Executive N E-commerce Strategy Manager N Economist/Statistician - Intermediate Economist/Statistician - Senior Editor N Electrical Engineer - Associate Electrical Engineer - Intermediate Electrical Engineer - Lead Electrical Engineer - Senior Electrician C,R Electronic Data Interchange (EDI) Specialist C Electronics Engineer - Associate Electronics Engineer - Intermediate Mercer Compensation Participation Centre Mercer LLC

45 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Electronics Engineer - Lead Electronics Engineer - Senior Electronics Technician - Associate Electronics Technician - Intermediate Electronics Technician - Senior Employee Relations Manager Employee Relations Representative - Intermediate Employee Relations Representative - Specialist N Employment and Recruiting Manager Engineering Executive Engineering Manager Engineering Supervisor Enterprise Application Integration - Specialist N Enterprise Resource Planning (ERP) Business Analyst - Intermediate N Enterprise Resource Planning (ERP) Business Analyst - Senior N Enterprise Resource Planning (ERP) Programmer - Intermediate N Enterprise Resource Planning (ERP) Programmer - Senior N Enterprise Resource Planning (ERP) Project Manager N Environmental Director Environmental Executive Environmental Health and Safety Specialist - Associate Environmental Health and Safety Specialist - Intermediate Environmental Health and Safety Specialist - Senior Environmental Manager Environmental Specialist Environmental Supervisor Estimator R Events Planner Executive Administrative Assistant Executive Administrative Assistant to the Chief Executive Officer Executive Chauffeur N Expediter (Purchasing) Export Manager Facilities Assistant - Senior N Facilities Engineer - Associate Facilities Engineer - Intermediate Facilities Engineer - Lead Facilities Engineer - Senior Facilities Manager Facilities Planner Facility Human Resources Manager (Non-union facility) Facility Human Resources Manager (Union facility) Field Service Director Field Service Manager Field Service Representative - Associate Field Service Representative - Intermediate Field Service Representative - Lead Field Service Representative - Senior Field Service Supervisor Field Service Technical Product Specialist - Intermediate (MEDEC Only) R Field Service Technician - Intermediate N Field Service Technician - Senior N Finance Analyst Finance and Administration Executive R Finance Manager Mercer Compensation Participation Centre Mercer LLC

46 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Financial Analysis Manager Financial Analysis Supervisor Financial Analyst - Associate Financial Analyst - Intermediate Financial Analyst - Senior Financial Analyst - Specialist N Financial Director First Level Sales Manager Fleet Manager Forecasting Analyst Forecasting Manager Forecasting Supervisor Foreperson/Team Leader Fraud Analyst - Intermediate Fraud Manager Freight Rate Specialist Full Account Management - Entry Level Representative Full Account Management - Intermediate Level Representative Full Account Management - Senior Level Representative Full Account Management - Team Leader Full Account Management - Team/Group Manager Full Account Management - Team/Group Supervisor General Counsel R General Counsel (Subsidiary/Division) R General Labourer General Labourer - Skilled General Trades Supervisor Governance Executive Government Relations Manager Government Relations Representative - Intermediate Governmental Affairs Executive (Federal Level) Graphic Designer/Artist - Associate N Graphic Designer/Artist - Intermediate R Graphic Designer/Artist - Senior N Groundskeeper N Group General Manager (Multi-profit Centre) Group Product/Brand Manager Group/Regional Contact Centre Executive Groupware Specialist Hardware Design Engineer - Intermediate N Hardware Design Engineer - Lead N Hardware Design Engineer - Senior N Hardware Design Engineer Director N Hardware Design Engineer Manager N Health and Safety Manager Health and Safety Officer Health Economist (MEDEC Only) N Health Economist (Pharma./Biotech Only) R Help Desk Manager R Help Desk Supervisor N Help Desk Support - Associate C,R Help Desk Support - Intermediate C,R Help Desk Support - Senior C,R HRIS Analyst HRIS Manager Human Factors Engineer - Associate Human Factors Engineer - Intermediate Human Factors Engineer - Lead Mercer Compensation Participation Centre Mercer LLC

47 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Human Factors Engineer - Senior Human Resource Assistant - Intermediate N Human Resource Assistant - Senior N Human Resource Director C,R Human Resource Generalist - Associate R Human Resource Generalist - Intermediate Human Resource Generalist - Senior Human Resource Generalist - Specialist N Human Resource Manager HVAC Mechanic N Import Co-ordination Manager Import/Export Specialist Inbound - Order Entry - Entry Level Representative Inbound - Order Entry - Intermediate Level Representative Inbound - Order Entry - Senior Level Representative Inbound - Order Entry - Team Leader Inbound - Order Entry - Team/Group Manager Inbound - Order Entry - Team/Group Supervisor Inbound Operations Manager Inbound with Selling - Entry Level Representative Inbound with Selling - Intermediate Level Representative Inbound with Selling - Senior Level Representative Inbound with Selling - Team Leader Inbound with Selling - Team/Group Manager Inbound with Selling - Team/Group Supervisor Inbound/Outbound - Entry Level Representative Inbound/Outbound - Intermediate Level Representative Inbound/Outbound - Senior Level Representative Inbound/Outbound - Team Leader Inbound/Outbound - Team/Group Manager Inbound/Outbound - Team/Group Supervisor Indirect Sales Manager Industrial Engineer - Associate Industrial Engineer - Intermediate Industrial Engineer - Lead Industrial Engineer - Senior Industrial Engineering Manager Industrial Nurse Information Systems Audit Manager Information Systems Auditor - Intermediate R Information Systems Director N Information Systems Executive N Information Systems Manager N Information Systems Operations Director N Information Systems Operations Manager N Inside Sales Representative - Associate N Inside Sales Representative - Intermediate R Inside Sales Representative - Senior N Installation & Maintenance Manager N Installation & Maintenance Technician - Intermediate N Installation & Maintenance Technician - Senior N Installation & Maintenance Technician - Specialist N Instrument and Control Engineer - Associate Instrument and Control Engineer - Intermediate Instrument and Control Engineer - Lead Instrument and Control Engineer - Senior Integrated Circuit Design Engineer - Intermediate N Integrated Circuit Design Engineer - Senior N Mercer Compensation Participation Centre Mercer LLC

48 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Integrated Circuit Design Engineer Manager N Integrated Solutions Sales Manager N Integrated Solutions Sales Professional - Intermediate N Integrated Solutions Sales Professional - Senior N Integrated Solutions Sales Team Leader N Integration Programmer - Associate R Integration Programmer - Intermediate R Integration Programmer - Senior R Internal Communications Manager Internal Communications Officer Internal Controls Manager R Internal Help Desk Support - Senior (Contact Centre) Internal Help Desk Support (Contact Centre) Internet Support - Entry Level Representative Internet Support - Intermediate Level Representative Internet Support - Senior Level Representative Internet Support - Team Leader Internet Support - Team/Group Manager Internet Support - Team/Group Supervisor Inventory Control Clerk Inventory Control Manager Inventory Planning and Control Director Inventory Planning Manager Investments Executive R Investor Relations Director Investor Relations Executive IS/IT Operations Manager R ISO Co-ordinator IT Administration Director R IT Architect IT Architect - Senior IT Architecture Director IT Architecture Manager IT Asset Management Co-ordinator IT Change Management - Intermediate N IT Change Management - Senior N IT Consultant - Associate N IT Consultant - Expert N IT Consultant - Intermediate N IT Consultant - Senior N IT Consultant - Specialist N IT Consultant Director N IT Consultant Manager N IT Consultant Team Leader N IT Consulting Executive N IT Infrastructure Executive C,R IT Librarian R IT Outsourcing Consultant - Associate N IT Outsourcing Consultant - Intermediate N IT Outsourcing Consultant - Senior N IT Outsourcing Consultant - Specialist N IT Outsourcing Director N IT Outsourcing Manager N IT Quality Assurance Analyst - Associate C IT Quality Assurance Analyst - Intermediate C,R IT Quality Assurance Analyst - Senior C,R IT Quality Assurance Manager C,R IT Training Manager R IT Training Specialist - Intermediate R IT Training Specialist - Senior R Mercer Compensation Participation Centre Mercer LLC

49 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Key Account Manager - Expert N Key Account Manager - Intermediate N Key Account Manager - Senior R Laboratory Manager Laboratory Supervisor Laboratory Technician - Associate Laboratory Technician - Intermediate Laboratory Technician - Senior Laboratory Technician (Eng/Tech) - Associate N Laboratory Technician (Eng/Tech) - Intermediate N Labour Relations Manager Labour Relations Specialist LAN Administration Manager LAN Administrator - Intermediate C,R LAN Support Technician - Associate C,R LAN Support Technician - Intermediate C,R LAN Support Technician - Senior C,R LAN/WAN Integrator R Lawyer - Associate Lawyer - Intermediate Lawyer - Senior Lead Hand (Non-supervisory) Lean Manufacturing Manager Lean Manufacturing Practitioner Legal Secretary - Intermediate N Legal Secretary - Senior N Librarian Logistics Director Logistics Executive C Logistics Manager Machine Operator - Associate Machine Operator - Injection Moulding Machine Operator - Intermediate Machine Operator - Senior Machine Shop Supervisor Machining Supervisor Machinist - Associate Machinist - Intermediate Machinist - Senior Mailroom Clerk - Associate N Mailroom Clerk - Senior N Mailroom Supervisor N Maintenance Engineer Maintenance Mechanic Maintenance Mechanic - Senior Maintenance Mechanic (Multi-Skilled) Maintenance Supervisor Manufacturing Engineer - Associate Manufacturing Engineer - Intermediate Manufacturing Engineer - Lead Manufacturing Engineer - Senior Manufacturing Executive Manufacturing Executive - Multi-facility Manufacturing Executive - Single Facility Manufacturing Manager Manufacturing Technician Manufacturing Technician - Senior Market Research Analyst - Expert N Market Research Analyst - Intermediate Market Research Analyst - Senior Mercer Compensation Participation Centre Mercer LLC

50 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Market Research Director Market Research Manager Marketing Analyst Marketing Analyst - Nutrition Marketing Analyst - Senior Marketing and Sales Director N Marketing and Sales Executive Marketing and Sales Executive (Subsidiary/Division) N Marketing Communications Analyst - Intermediate Marketing Communications Analyst - Senior Marketing Co-ordinator Marketing Director Marketing Executive Marketing Executive (Subsidiary/Division) N Marketing Manager Marketing Manager - Nutrition Master Scheduler Master Scheduling Manager Materials Handler/Forklift Operator Materials Handling Supervisor Materials Management Director Materials Manager Materials Planner - Associate C Materials Planner - Intermediate Materials Planner - Senior Mechanical Engineer - Associate Mechanical Engineer - Intermediate Mechanical Engineer - Lead Mechanical Engineer - Senior Medical Affairs Executive Medical Affairs Manager Medical Affairs Officer Medical Director Medical Sales Executive Medical Sales Manager Medical Sales Representative/Specialist Medical Writer Meeting Planner and Special Events Manager Merchandising Manager Methods and Systems Engineer - Associate Methods and Systems Engineer - Intermediate Methods and Systems Engineer - Lead Methods and Systems Engineer - Senior Millwright Millwright - Senior Model Maker Model Maker - Senior Mould Maker National Account Manager Network Control Manager N Network Control Supervisor N Network Control Technician - Associate R Network Control Technician - Intermediate R Network Control Technician - Senior R Network Engineer - Associate C Network Engineer - Intermediate C Network Engineer - Senior C Network Planning Analyst - Associate N Network Planning Analyst - Intermediate N Network Planning Analyst - Senior N Mercer Compensation Participation Centre Mercer LLC

51 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Network Planning Manager C,R Network Services Director Non-Technical E-commerce Manager N Numeric Controlled Programmer - Associate Numeric Controlled Programmer - Intermediate Numeric Controlled Programmer - Senior Nutritionist Office Automation Manager Office Services Co-ordinator - Intermediate R Office Services Co-ordinator - Senior N Office Services Manager Office Services Team Leader N Office Technology Co-ordinator C,R Operations Executive Operations Scheduler/Co-ordinator Operations/Shop Scheduler (Dispatcher) Oracle Database Administrator C Outbound - Lead Generation - Entry Level Representative Outbound - Lead Generation - Intermediate Level Representative Outbound - Lead Generation - Senior Level Representative Outbound - Lead Generation - Team Leader Outbound - Lead Generation - Team/Group Manager Outbound - Lead Generation - Team/Group Supervisor Outbound Operations Manager Outbound with Selling - Entry Level Representative Outbound with Selling - Intermediate Level Representative Outbound with Selling - Senior Level Representative Outbound with Selling - Team Leader Outbound with Selling - Team/Group Manager Outbound with Selling - Team/Group Supervisor Packaging Engineer - Associate Packaging Engineer - Intermediate Packaging Engineer - Lead Packaging Engineer - Senior Packaging Machine Operator Paralegal/Law Clerk - Intermediate R Paralegal/Law Clerk - Senior N Payroll Administrator - Intermediate R Payroll Analyst Payroll Manager Payroll Supervisor PC Maintenance Technician C,R PC Support Analyst PC Support Manager R Philanthropy Director N Photocopy Machine Operator N Picker/Packer Planner/Scheduler Planning and Engineering Manager N Plant Accountant Plant Controller Plant Engineer - Associate Plant Engineer - Intermediate Plant Engineer - Lead Plant Engineer - Senior Plant Engineering Manager Plant Engineering/Maintenance Director Mercer Compensation Participation Centre Mercer LLC

52 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Plant Engineering/Maintenance Manager Plumber R Pre-Sales Consultant (Product) - Intermediate N Pre-Sales Consultant (Product) - Senior N Pre-Sales Consultant (Product) - Specialist N Pre-Sales Consultant (Solution Architect) - Technical Expert N Pre-Sales Consultant (Solution Architect) - Technical Intermediate N Pre-Sales Consultant (Solution Architect) - Technical Senior N Pre-Sales Consultant (Solution Architect) - Technical Specialist N Pre-Sales Product Support Director N Pre-Sales Product Support Manager N Pre-Sales Solution Architect - Technical Director N Pre-Sales Solution Architect- Technical Manager N Pricing Strategy and Policy Analyst Print Production Manager N Process Development Manager Process Engineer - Associate Process Engineer - Intermediate Process Engineer - Lead Process Engineer - Senior Product Development Executive Product Development Manager Product Engineer - Associate Product Engineer - Intermediate Product Engineer - Lead Product Engineer - Senior Product/Brand Manager Product/Brand Manager - Senior Production Clerk Production Manager Production Painter Production Painter - Senior Production Planner - Associate Production Planner - Intermediate Production Planner - Senior Production Planning and Control Manager Production Supervisor Production Technician - Associate Production Technician - Intermediate Production Technician - Senior Professional Engineer - Associate Professional Engineer - Intermediate Professional Engineer - Senior Program/Project Management Office (PMO) Director N Program/Project Management Office (PMO) Executive N Program/Project Management Office (PMO) Manager N Project Engineer - Associate Project Engineer - Intermediate Project Engineer - Lead Project Engineer - Senior Project Engineering Manager Project Management Director N Project Management Manager N Project Manager - Associate Project Manager - Expert N Project Manager - Intermediate Project Manager - Senior Mercer Compensation Participation Centre Mercer LLC

53 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Project Manager (Technical) - Associate N Project Manager (Technical) - Intermediate N Project Manager (Technical) - Senior N Project Scheduler N Proofreader Public Relations Co-ordinator Public Relations Director Public Relations Executive Public Relations Manager Punch Press Operator Purchasing/Procurement Director Purchasing/Procurement Executive Purchasing/Procurement Manager QA Analyst - Specialist N QA Operator - Intermediate N Quality Assurance Engineer - Associate Quality Assurance Engineer - Intermediate Quality Assurance Engineer - Lead Quality Assurance Engineer - Senior Quality Assurance Manager R Quality Assurance Specialist - Associate Quality Assurance Specialist - Intermediate Quality Assurance Specialist - Senior Quality Control Analyst - Associate Quality Control Analyst - Intermediate Quality Control Analyst - Senior Quality Control Executive Quality Control Inspection Supervisor C Quality Control Inspector - Associate Quality Control Inspector - Intermediate Quality Control Inspector - Senior Quality Control Manager R Quality Control Supervisor R R&D Engineer (Software) - Associate N R&D Engineer (Software) - Expert N R&D Engineer (Software) - Intermediate N R&D Engineer (Software) - Lead N R&D Engineer (Software) - Senior N R&D Engineer (Software) - Team Leader N R&D Engineer (Software) Director N R&D Engineer (Software) Manager N Real Estate Director Real Estate Manager Re-buyer Receptionist Recruiter - Intermediate R Recruiter - Senior N Regional General Manager Regulatory Affairs - Associate Regulatory Affairs - Intermediate Regulatory Affairs - Senior Regulatory Affairs Director Regulatory Affairs Executive Regulatory Affairs Manager Regulatory Affairs Specialist Reliability Engineer - Associate Reliability Engineer - Intermediate Reliability Engineer - Lead Reliability Engineer - Senior Repair Centre Engineer - Associate Mercer Compensation Participation Centre Mercer LLC

54 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Repair Centre Engineer - Intermediate Repair Centre Engineer - Senior Repair Centre Manager Research and Development Director N Research and Development Executive Research Associate (Pharmaceutical/Biotech.) Research Manager Response Collection/Polling - Entry Level Representative Response Collection/Polling - Intermediate Level Representative Response Collection/Polling - Senior Level Representative Response Collection/Polling - Team Leader Response Collection/Polling - Team/Group Manager Response Collection/Polling - Team/Group Supervisor Retail Link Analyst N Returns Co-ordinator Risk Management Analyst - Intermediate Risk Management Analyst - Senior Risk Management Director Risk Management Executive Risk Manager Sales Administration Co-ordinator - Associate R Sales Administration Co-ordinator - Intermediate Sales Administration Co-ordinator - Senior N Sales Administration Manager Sales Administration Supervisor N Sales Analyst Sales and Marketing Analyst - Intermediate R Sales Clerk Sales Director Sales Engineer - Associate Sales Engineer - Intermediate Sales Engineer - Lead Sales Engineer - Senior Sales Engineer Manager N Sales Executive Sales Executive (Subsidiary/Division) Sales Financing Consultant - Intermediate N Sales Financing Consultant - Specialist N Sales Financing Manager N Sales Representative - Capital Equipment - Intermediate Sales Representative - Capital Equipment - Senior Sales Representative - Expert N Sales Representative - Food Service Sales Representative - Intermediate Sales Representative - Non Capital Equipment - Associate Sales Representative - Non Capital Equipment - Intermediate Sales Representative - Non Capital Equipment - Senior Sales Representative - Professional Accounts C,R Sales Representative - Senior Sales Representative - Specialist N Sales Trainee Sales Trainer - Intermediate Scheduling Analyst Scheduling Manager Scheduling Supervisor Mercer Compensation Participation Centre Mercer LLC

55 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Scientific Affairs Director Scientific Patent Lawyer - Intermediate Scientific Patent Lawyer - Manager Scientist - Associate R Scientist - Associate (Pharmaceutical/Biotech.) Scientist - Intermediate R Scientist - Intermediate (Pharmaceutical/Biotech.) Scientist - Senior R Scientist - Senior (Pharmaceutical/Biotech.) Second Level Sales Manager Security Director N Security Guard Security Manager R Service Engineer - Associate Service Engineer - Intermediate Service Engineer - Lead Service Engineer - Senior Sheet Metal Worker Shift Supervisor Shipping and/or Receiving Manager Shipping/Receiving Clerk Shipping/Receiving Supervisor Software Architect Software Design Engineer - Expert N Software Design Engineer - Specialist N Software Developer - Associate R Software Developer - Intermediate R Software Developer - Lead Software Developer - Senior R Software Development Director Software Development Executive R Software Development Manager Software Release - Senior Specialized Support - Entry Level Representative Specialized Support - Intermediate Level Representative Specialized Support - Senior Level Representative Specialized Support - Team Leader Specialized Support - Team/Group Manager Specialized Support - Team/Group Supervisor Stationary Engineer Statistical Programmer Analyst - Intermediate Statistical Programmer Analyst - Senior Steam Engineer Stock Handler Stockroom Manager Stockroom Supervisor Strategic IT Consultant - Expert N Strategic IT Consultant - Senior N Strategic IT Consultant - Specialist N Strategic IT Consultant Director N Strategic IT Consultant Manager N Strategic IT Consulting Executive N Strategic Planning Director Strategic Sales Director Supply & Logistics Analyst - Associate N Supply & Logistics Analyst - Intermediate N Supply & Logistics Analyst - Senior N Supply Chain Director N Supply Chain Executive Mercer Compensation Participation Centre Mercer LLC

56 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Supply Chain Manager Supply/Stock Clerk N Systems Administration Team Leader N Systems Administrator - Associate C Systems Administrator - Intermediate C Systems Administrator - Senior C Systems Administrator - Specialist N Systems Analysis and Programming Director Systems Analyst - Associate Systems Analyst - Intermediate Systems Analyst - Senior Systems Analyst - Specialist N Systems Development Expert R Systems Development Manager R Systems Development Team Leader R Systems Integration Manager N Systems Programmer - Associate Systems Programmer - Intermediate Systems Programmer - Senior Systems Programmer/Analyst - Associate Systems Programmer/Analyst - Intermediate Systems Programmer/Analyst - Senior Tax Accountant - Intermediate Tax Accountant - Senior Tax Accountant - Specialist N Tax Director Tax Executive Tax Manager R Technical & Process Training Manager N Technical & Process Training Officer - Associate N Technical & Process Training Officer - Intermediate N Technical & Process Training Officer - Senior N Technical & Process Training Officer - Specialist N Technical Marketing Consultant - Senior N Technical Marketing Consultant - Specialist N Technical Planning Manager N Technical Services and Support Director Technical Services and Support Manager N Technical Services Engineer - Associate N Technical Services Engineer - Expert N Technical Services Engineer - Intermediate N Technical Services Engineer - Lead N Technical Services Engineer - Senior N Technical Services Engineering Director N Technical Services Engineering Manager N Technical Services Executive R Technical Support (Phone) - Director N Technical Support (Phone) - Entry Level Representative N Technical Support (Phone) - Intermediate Level Representative N Technical Support (Phone) - Senior Level Representative N Technical Support (Phone) - Team Leader N Technical Support (Phone) - Team/Group Manager N Technical Support (Phone) - Team/Group Supervisor N Technical Support (Phone) Co-ordinator - Intermediate Level Representative N Technical Support (Phone) Co-ordinator - Senior Level Representative N Technical Writer - Associate N Technical Writer - Intermediate R Mercer Compensation Participation Centre Mercer LLC

57 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Technical Writer - Senior N Technical Writer - Specialist N Technical Writing Manager N Telecommunications Director N Telecommunications Engineer - Associate R Telecommunications Engineer - Intermediate R Telecommunications Engineer - Lead N Telecommunications Engineer - Senior R Telecommunications Engineering Supervisor N Telecommunications Executive N Telecommunications Help Desk Specialist R Telecommunications Manager R Telephone Operator - Associate N Telesales Representative - Associate N Telesales Representative - Intermediate R Telesales Representative - Senior N Telesales/Inside Sales Manager N Testing and Documentation Manager Testing and Documentation Specialist Testing Engineer - Associate Testing Engineer - Intermediate Testing Engineer - Lead Testing Engineer - Senior Testing Engineer Manager N Testing Supervisor Testing Technician Testing Technician - Senior Tool and Die Maker Tool and Die Maker - Senior Tool and Die Maker Supervisor Tool Crib Attendant Tool Designer - Associate Tool Designer - Intermediate Tool Designer - Senior Total Quality Executive Trade Marketing Analyst - Intermediate Trade Marketing Director Trade Marketing Manager Traffic Analyst Traffic and Distribution Analyst - Senior N Traffic and Distribution Co-ordinator Traffic and Scheduling Analyst Traffic and Scheduling Manager Traffic and Scheduling Supervisor Traffic Manager Traffic Supervisor Trainer - Intermediate Trainer - Senior Trainer (Contact Centre) Trainer (Contact Centre) - Senior Trainer/Scriptwriter (Contact Centre) Training and Development Manager Training/Quality Assurance Analyst - Senior (Contact Centre) Training/Quality Assurance Analyst (Contact Centre) Training/Quality Assurance Manager (Contact Centre) Translator - Intermediate Translator - Senior Treasurer R Treasury Analyst Mercer Compensation Participation Centre Mercer LLC

58 Position Index - Alphabetical Listing (by Title) Survey Modules 2009 Mercer Position Code Mercer Position Title C - Revised Position Code N - New Position R - Revised Title and/or Description FULL MBD EXECUTIVE CORP SERVICES & HR FIN, ACCTG & LEGAL IT ENGINEERING LOGISTICS MFG & OPS MKTG & SALES HIGH-TECH & E-COMM EMP CONTACT CENTRE PHARMA & BIOTECH MEDEC TRS Truck Driver - Light Truck Truck Driver - Semi-Trailer Underwriter Underwriter - Senior Underwriting Executive Underwriting Manager UNIX Systems Administrator R User/Liaison Co-ordinator C,R Validation Manager Validation Specialist - Associate Validation Specialist - Intermediate Validation Specialist - Senior Validation Supervisor Vendor Management Analyst - Intermediate N Vendor Management Director N Vendor Management Manager N Voice Communications Administrator Warehouse Manager Warehouse Supervisor Web Administrator R Web Advertising Analyst N Web Content Administrator N Web Designer - Associate N Web Designer - Intermediate N Web Designer - Senior N Web Developer - Associate N Web Developer - Intermediate R Web Developer - Senior N Web Development Manager N Web Manager C,R Web Product Manager N Web Security Administrator N Web Security Manager N Web Systems Director Welder Welder - Senior Mercer Compensation Participation Centre Mercer LLC

59 Chief Executive Officer Modules : B E P T X This is the top executive position within the organization. The incumbent is responsible for the overall direction of the business and for achieving maximum financial returns. Co-ordinates the efforts of senior executives and works with them and with the Board of Directors to develop current and long-range objectives, strategies and policies for the organization. Promotes positive relations with all external factions, e.g., customers, the financial community, and government. Responsible for pursuing and negotiating mergers, acquisitions and dispositions. May or may not serve as Board Chair. May be President of the organization. Reports to the Board of Directors. Organizations that are a division, subsidiary or group should not match to this position. This is generally a single incumbent position Chief Operating Officer Modules : B E P T X This senior executive position carries out the goals, policies and objectives established by the Chief Executive Officer and the Board of Directors. Directs, co-ordinates and administers all aspects of the organization s operations or subsidiary operations through subordinates. Assists in the development of corporate policies that encompass such areas as human resources, operations, financial performance and expansion. Typically reports to the Chief Executive Officer (Position ). Organizations that are a division, subsidiary or group should not match to this position. This is generally a single incumbent position Chief Executive Officer (Subsidiary/Division) REVISED Modules : B E P T X The incumbent is responsible for the overall direction of the business and for achieving maximum financial returns. Coordinates the efforts of senior executives and works with them and with the Board of Directors to develop current and long-range objectives, strategies and policies for the organization. Promotes positive relations with all external factions, e.g., customers, the financial community, and government. Responsible for pursuing and negotiating mergers, acquisitions and dispositions. May or may not serve as Board Chair. May be President of the organization. May or may not report to the Board of Directors. This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Chief Operating Officer (Subsidiary/Division) Modules : B E P T X This senior executive position carries out the goals, policies and objectives established by the Chief Executive Officer and the Board of Directors. Directs, co-ordinates and administers all aspects of the organization s operations or subsidiary operations through subordinates. Assists in the development of corporate policies that encompass such areas as human resources, operations, financial performance and expansion. Typically reports to the Chief Executive Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Group General Manager (Multi-profit Centre) Modules : B X This position is the president of a group. Responsible for planning and developing all activities within two or more divisions/profit centres. The group for which the executive is responsible must consist of multiple divisions. Participates in policy development, implements approved strategies and is responsible for the financial and operating results of all assigned units. Co-ordinates, through division general managers, all or most related operational, administrative and financial functions, including; production, technical, sales and human resource activities. Ensures that appropriate assistance is provided to group personnel. Typically reports to the Chief Executive Officer (Position ) or to the Chief Operating Officer (Position ). Note: Reporting entity must be a group to match to this position Division General Manager (Single Profit Centre) Modules : B E P T X This position is the president of a division. Responsible for planning and directing all activities within a single division or single profit centre. Implements approved strategies and objectives and is responsible for the division s financial and operating results. Directs, through functional executives, all or most related operational, administrative and financial functions, including: production, technical, sales and human resource activities. Co-ordinates division operations with appropriate senior management. May also be referred to as Country Manager in some organizations. Typically reports to the Chief Executive Officer (Position ), the Chief Operating Officer (Position ) or to the Chief Executive Officer (Subsidiary/Division) (Position ). Note: Reporting entity must be a division to match to this position. Mercer Compensation Participation Centre Mercer LLC

60 Regional General Manager Modules : B X Responsible for planning and directing all activities within a significant geographic region (e.g., western region). Implements approved strategies and is responsible for region results. Directs, through functional executives, all or most related operational, administrative and financial functions, including: production, technical, sales and human resource activities. Co-ordinates region operations with the assistance of corporate management. Typically reports to the Division General Manager (Single Profit Centre) (Position ), the Chief Executive Officer (Subsidiary/Division) (Position ), or the Chief Operating Officer (Subsidiary/Division) (Position ) Operations Executive Modules : B P X Responsible for effective operations within a non-manufacturing (e.g., retail, service, etc.) or manufacturing organization. Develops and implements operating policies and procedures across functions such as: customer service, quality control standards (may also include ISO certification), purchasing, inventory control, materials management, distribution and facilities maintenance and planning. Conducts and reviews feasibility of new or revised systems and procedures. Manages the internal audit process to ensure compliance with organizational standards. Typically reports to the Chief Executive Officer (Position ), or the Chief Operating Officer (Position ) Corporate Secretary Modules : B E R T X Responsible for the administration of all matters related to non-financial records. Maintains and safeguards official and legal documentation, records and reports; files statements and information as required by organization s by-laws, as well as government laws and regulations. Carries authority to affix the corporate seal as required. Co-ordinates shareholder lists and registrations. Responds to shareholder requests for information. Calls shareholder meetings and prepares documentation for shareholders meetings. Advises officers of significant changes or developments in stock ownership and control. If incumbent is also the organization s General Counsel, then match to Position Typically reports to the Chief Executive Officer (Position ) or to the General Counsel (Position ). This is generally a single incumbent position Corporate Development Executive CODE CHANGE Modules : B X Responsible for recommending and implementing the corporation s strategic growth initiatives. Promotes and investigates opportunities for growth and expansion along both new and existing lines of business. Recommends major capital expenditures and/or re-balancing of corporate assets based on available opportunities. Reports to the Chief Executive Officer (Position ) or to the Chief Operating Officer (Position ). This is generally a single incumbent position Strategic Planning Director Modules : B R X Responsible for the overall development and supervision of the long-range strategy and planning functions. Defines and plans for the achievement of goals and objectives. Assists management with definition of growth and profitability objectives, and with the development of plans for their achievement. Monitors the organization s performance against plans. Prepares financial studies and market analysis to assist management in the formulation of the organization s strategic plans. Reviews proposals and makes recommendations for major capital expenditures. Conducts special projects requested by management and participates in the assessment and recommendation of potential mergers, acquisitions and dispositions. May report to the Corporate Development Executive (Position ) or to the Chief Executive Officer (Position ). This is generally a single incumbent position Regulatory Affairs Executive Modules : B P R T X Oversees all matters dealing with regulatory affairs. Responsible for monitoring presentations, inquiries, and responses involving federal and provincial regulatory and legislative groups. Ensures the organization is well represented to regulators and committees and is up to date with any legislation and developing issues that may affect the organization. Responds to requests for information and reviews governmental rulings to determine changes in legal issues. Provides advice and relevant regulatory information on legislation and guidelines to Top Management concerned with changes in services. Manages regulatory group including Regulatory Affairs Director (Position ). Typically reports to the Chief Executive Officer (Position ) or to the General Counsel (Position ). This is generally a single incumbent position Regulatory Affairs Director Modules : B E P R X Develops and oversees all presentations, inquiries and responses involving federal and provincial regulatory and legislative groups. Testifies, lobbies, negotiates, and assists in preparation and presentation of issues before regulatory and legislative commissions. Manages regulatory group including the Regulatory Affairs Manager (Position ). Ensures conformance with applicable laws and regulations and ensures regular training is conducted on regulatory affairs/compliance issues. Typically reports to the Regulatory Affairs Executive (Position ), General Counsel (Position ) or other senior executive. Typically has ten to fifteen years of experience. Mercer Compensation Participation Centre Mercer LLC

61 Compliance Director Modules : B R X Directs efforts ensuring compliance with legal requirements. Represents the organization in government compliance matters as well as regulatory meetings and activities. Responds to compliance-related inquiries or complaints. May be responsible for the administration of the company s proxy circular filings. Typically reports to the General Counsel (Position ), Chief Financial Officer (Position ) or to a Compliance Executive Regulatory Affairs Manager Modules : B E P R T Oversees federal and provincial certification applications and filings. Monitors provincial and federal regulatory and legislative developments to identify issues affecting company s operations and plans. Co-ordinates the representation of the organization s interests before federal and/or provincial regulatory and legislative bodies or industry standard setting committees. Represents organization as principal liaison to regulators. Develops management reports and rate filings and makes recommendations for new rate schedules. Typically has five to ten years of experience Regulatory Affairs Specialist Modules : B R Researches, develops, implements and maintains policies and procedures to ensure the organization s awareness of and impact on federal, provincial and municipal legislation. Implements and maintains a monitoring system to identify proposed legislation and developing issues which affect or may affect the organization. Proposes policy on governmental relations for management approval. May serve as an official representative of the organization for contact with federal, provincial and municipal officials. May direct press relations including preparation of news releases/articles, and arrangements for interviews between executives and press, radio and television executives on regulatory issues Regulatory Affairs - Senior Modules : B E P R Co-ordinates and prepares document packages for regulatory submissions from all areas of the organization. Collects all materials required in submissions, license renewal, and annual registrations. Keeps abreast of regulatory procedures and changes. May interact with regulatory agencies. Works on problems of complex scope where data analysis requires evaluation of specific factors. Utilizes independent judgement within broad parameters to determine an appropriate solution. May determine methods and procedures on new projects and may provide guidance to other lower-level staff Regulatory Affairs - Intermediate Modules : B P R T Co-ordinates and prepares document packages for regulatory submissions from all areas of the organization. Collects all materials required in submissions, license renewal, and annual registrations. Evaluates and modifies tracking and control systems. Keeps abreast of regulatory procedures and changes. May interact with regulatory agencies. Works on problems of moderately complex scope where data analysis requires evaluation of specific factors. Utilizes independent judgement within general parameters to determine an appropriate solution Compliance Specialist Modules : B R Responsible for the co-ordination and completion of all government, regulatory, and compliance documents. Coordinates all surveys, reports, and data transfers utilized in regulatory compliance. Develops and maintains all necessary permits. Generally requires three or more years of related experience Regulatory Affairs - Associate Modules : B P R Co-ordinates and prepares document packages for regulatory submissions from all areas of the organization. Collects all materials required in submissions, license renewal, and annual registrations. Evaluates and modifies tracking and control systems. Keeps abreast of regulatory procedures and changes. May interact with regulatory agencies. Works on problems of less complex scope where data analysis requires evaluation of specific factors. Utilizes judgement within defined parameters to determine an appropriate solution. Normally accepts little direction on standard work and specific direction on new projects Governmental Affairs Executive (Federal Level) Modules : B P R X Responsible for representing the organization s position on legislation and regulatory affairs to elected representatives and their staffs, as well as to officials and staff in regulatory and other agencies. May represent organization interests in dealings with trade, industry, or professional organizations. Frequently reports to General Counsel (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

62 Government Relations Manager Modules : B E P R T Responsible for representing the organization s position on legislation and regulatory affairs to elected government representatives. Serves as the organization s liaison with government committees and other regulatory agencies. Provides the organization with informed direction, guidance and leadership in its relationship with governmental entities. May be responsible for advocacy projects that promote new products and/or technologies. Researches, analyzes and interprets significant developments or trends in government policy which may affect the organization and its profitability. Typically reports to the Governmental Affairs Executive (Federal Level) (Position ), or to other senior management Government Relations Representative - Intermediate Modules : B P R T Responsible for researching, interpreting and analyzing proposed changes to federal and provincial legislation and preparing reports on how these changes may affect the organization. Communicates information to management and co-ordinates appropriate course of action on relevant regulatory issues that impact the organization. Prepares materials for meetings and other events involving government representatives so that the organization s representatives are wellinformed on current issues. May act as the representative for trade associations and other industry-related groups. Typically requires three to five years of related experience and reports to the Government Relations Manager (Position ) Public Relations Executive Modules : B R T X Develops, communicates and implements the strategic direction for all of the organization s external and internal public relations programs. Responsible for the organization s public image, market relationship, planning and conducting public relations and good will programs to improve the organization s relations with the public, industry, stockholders, and employees. Assures that a favourable relationship is kept with the media and delivers speeches, articles, and public statements to the media. Represents the organization to the community and its stakeholders. Typically reports to the Chief Executive Officer (Position ) or to the Communications Executive (Position ). This is generally a single incumbent position Public Relations Director Modules : B R X Responsible for directing, planning and implementing the organization s external and internal public relations programs. Directs publicity preparation and releases; maintains favourable relations with the media; reviews and approves speeches, articles and public statements to the media by organization executives. Monitors the public climate and recommends programs that reflect the organization s viewpoint. Co-ordinates the preparation of reports and presentations to shareholders and investors. Typically reports to the Public Relations Executive (Position ) or to the Communications Executive (Position ) Public Relations Manager Modules : B R T Responsible for communicating and overseeing the implementation of the organization s external and internal public relations programs as mandated by the Public Relations Director. Maintains favourable relations with media via organization of events and releases. Reviews and approves draft speeches, articles and statements to both the media and the public. May engage in direct contact with the public to communicate organization policy and to receive feedback. Provides direct supervision for those employees involved in the preparation and release of publicity materials. Responsible for assigning resources to projects, for tracking project progress, for ensuring deadlines are met and for ensuring quality and consistency of materials presented. Typically reports to the Public Relations Director (Position ) Public Relations Co-ordinator Modules : B R Under general supervision, engages in good will and publicity generating activities. Prepares and distributes organization information through various media to shareholders, media, community and industry stakeholders. May have direct contact with the public. Typically reports to the Public Relations Manager (Position ) or the Public Relations Director (Position ) Investor Relations Executive Modules : B P R X Maintains, develops and improves relations and communications between the organization and its shareholders, the public and other members of the financial community including financial analysts and institutional investors in order to increase the value and marketability of the organization s stock. May also monitor and assess changes and trends in ownership of the corporation s stock. May report to the Chief Executive Officer (Position ), the Chief Financial Officer (Position ) or the Communications Executive (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

63 Investor Relations Director Modules : B P R X Assists in maintaining, developing, and improving relations and communications between the organization and its shareholders, the investing public, and other members of the financial community, including financial analysts and institutional investors. May also monitor and assess changes and trends in ownership of the company s stock. Typically reports to the Investor Relations Executive (Position ) Governance Executive Modules : B X Oversees all aspects of governance for the organization to ensure the organization is managed in the best interests of the shareholders and according to legislated standards (e.g., Sarbanes-Oxley). Responsible for monitoring and developing procedures that may include any of the following: accounting oversight, internal audit process, documentation, reporting, and certification of financial statements. Frequently reports to a Chief Executive Officer (Position ), General Counsel (Position ), or to the Board of Directors. This is generally a single incumbent position Chief Economist Modules : B X Directs the design and administration of economic studies/research or surveys whose objectives are defined at top corporate levels. Ascertains and plans the scope and terms of reference of studies with clients or top executives jointly with the Economist/Statistician - Senior (Position ). Oversees the direction and work-flow of project work undertaken by the organization s Economist/Statistician team. May assign projects as appropriate. Expert knowledge of economic and statistical theories as well as principles and their appropriateness is key. A broad and complete understanding of current policies, programs and regulations is required. Typically reports to the Chief Executive Officer (Position ) or to senior management. This is generally a single incumbent position Economist/Statistician - Senior Modules : B R Responsible for designing and conducting a unique or recurring study/survey whose objectives are defined but not detailed. The extent and terms of reference of the study/survey are determined jointly with the manager or client. Information and data are acquired from a variety of related subjects and/or sources. A thorough knowledge of economic or statistical theories and principles and their appropriateness, as well as familiarity with recent policies, programs and regulations is required Economist/Statistician - Intermediate Modules : B R Under general supervision, is responsible for detailing the objectives of economic or statistical assignments. Assists in recurring and individual studies/surveys or segments of major studies or surveys in one subject area. Must be wellversed in use of established economic/statistical techniques, as well as maintain working knowledge of theories and principles and the relevancy of their application. Results are reviewed by a senior colleague for soundness of methods and reliability of conclusions General Counsel REVISED Modules : B E F P T X This is the top legal position, with responsibility for determining the organization s legal posture and interests. Ensures that the business practices, policies and dealings of the organization meet regulatory requirements to protect the organization from legal actions. Protects the organization s legal rights with respect to competitive issues (e.g., trademarks, patents, copyrights, contractual arrangements, etc.). Manages legal defense, the interpretation and preparation of legal documents and provides counsel on legal matters. May also serve as Corporate Secretary (Position ). Typically reports to the Chief Executive Officer (Position ). Organizations that are a division, subsidiary or group should not match to this position. This is generally a single incumbent position General Counsel (Subsidiary/Division) REVISED Modules : B F P X Responsible for determining the organization s legal posture and interests. Ensures that the business practices, policies and dealings of the organization meet regulatory requirements to protect the organization from legal actions. Protects the organization s legal rights with respect to competitive issues (e.g., trademarks, patents, copyrights, contractual arrangements, etc.). Manages legal defense, the interpretation and preparation of legal documents and provides counsel on legal matters. May also serve as Corporate Secretary (Position ). Typically reports to the General Counsel (Position ), or to the Chief Executive Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Assistant General Counsel Modules : B F X Under general supervision, responsible for providing legal advice and strategic support; managing and directing litigation strategy; may work with external counsel. Acts as a primary liaison for clients, regulators, etc. Works closely with the General Counsel (Position ) to address any matters relating to protecting and defending the organization from legal actions. This is the second highest legal position in an organization. Typically reports to the General Counsel (Position ). Mercer Compensation Participation Centre Mercer LLC

64 Lawyer - Senior Modules : B F T Responsible for planning, conducting and supervising a variety of complex legal projects. Evaluates matters that may have a major bearing on the conduct of the organization s business. Supervises activities of lower level lawyers, with responsibility for evaluating results and performance. Typically has eight to twelve years of experience after being called to the Bar. Typically reports to the General Counsel (Position ) Lawyer - Intermediate Modules : B E F T Responsible for handling a variety of moderately complex assigned legal projects including the review and/or drafting of contracts involving leases, licenses, purchases, sales, real estate, insurance and other matters. Studies proposed and existing legislation affecting the organization and advises departments concerned. Reviews and approves public statements from a legal standpoint, anticipates and guards against associated legal risks. Typically has four to eight years of experience after being called to the Bar Lawyer - Associate Modules : B F T Under direct supervision, responsible for assisting in a variety of assigned legal projects. This is an entry level position with less than four years of experience after being called to the Bar. Please do not include interns or articling students Legal Secretary - Senior NEW Modules : B F Under general direction, provides a broad range of clerical and administrative duties for one or more attorneys. Requires knowledge of document formats of a legal nature such as contracts, briefs, summonses, complaints, and motions. Must understand technical legal terminology. Requires knowledge of word processing software and other organization software programs. May have client contact requiring discretion and judgment. Typically requires four to seven years of experience Paralegal/Law Clerk - Senior NEW Modules : B F Under general direction, provides professional legal support service to attorneys in the form of legal research, drafting of legal and business communications, and assisting in the file preparation for trial. May design, develop, and maintain law department databases. Typically requires paralegal certification and three or more years of experience Paralegal/Law Clerk - Intermediate REVISED Modules : B F T Under general supervision, responsible for assisting lawyers in research activities and preparing routine documents. Typically has two to four years of college education and three to five years of experience Legal Secretary - Intermediate NEW Modules : B F Under general supervision, provides a broad range of clerical and administrative duties for one or more attorneys. Requires knowledge of document formats of a legal nature such as contracts, briefs, summonses, complaints, and motions. Must understand technical legal terminology. Requires knowledge of word processing software and other organization software programs. May have limited client contact. Typically requires a high school education or equivalent and two to four years of experience Scientific Patent Lawyer - Manager Modules : P Responsible for designing and implementing the legal policies and programs required to file and maintain domestic and foreign patents that protect the organization s technologies, inventions, and patentable products. Presents legal expertise for product licensing and patenting and oversees negotiations. Responsible for co-ordinating and supervising a group of lawyers. Requires a law degree and significant experience within the biotechnology and/or pharmaceutical industries and a minimum of five to seven years experience after being called to the Bar Scientific Patent Lawyer - Intermediate Modules : P Under general supervision, reviews patent documents to determine the likelihood of grants of patents on inventions and trademarks, and also the likelihood of infringement. Prepares and files moderately complex patent application and trademark registrations, litigates pending applications and registrations, including appeals and infringements. Studies and reports on possible infringement by competitors products, and conducts prosecution of infringements of the organization s patents. Requires a law degree and experience within the biotechnology and/or pharmaceutical industries and four to eight years experience after being called to the Bar. Frequently reports to a Scientific Patent Lawyer - Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

65 Chief Human Resource Officer REVISED Modules : B E P T X Develops, implements and co-ordinates policies and programs encompassing all, or nearly all, aspects of human resource management, including employment, labour relations, compensation programs, training, recruitment, workforce planning and development, employment equity programs and total quality management initiatives. Originates policies and monitors activities affecting all operations in all locations of the organization. May be responsible for community and/or public relations activities. Typically reports to the Chief Executive Officer (Position ) or the Chief Operating Officer (Position ). Organizations that are a division, subsidiary or group should not match to this position. Note: This is generally a single incumbent position; sub-function directors should be matched to Human Resource Director (Position ) Chief Human Resource Officer (Subsidiary/Division) REVISED Modules : B P X Develops, implements and co-ordinates policies and programs encompassing all, or nearly all, aspects of human resource management, including employment, labour relations, compensation programs, training, recruitment, workforce planning and development, employment equity programs and total quality management initiatives. Originates policies and monitors activities affecting all operations in all locations of the organization. May be responsible for community and/or public relations activities. Typically reports to the Human Resource Management Executive (Position ), to the Chief Executive Officer (Subsidiary/Division) (Position ), or to the Chief Operating Officer (Subsidiary/Division) (Position ). Note: This is generally a single incumbent position; subfunction directors should be matched to Human Resource Director (Position ). Note: Reporting entity must be either a subsidiary or division to match to this position Human Resource Director REVISED, CODE CHANGE Modules : B R Responsible for planning and directing all human resource activities within a functional area or region. Implements and co-ordinates policies and programs encompassing all, or nearly all, aspects of labour relations and human resource strategy, such as: labour relations, safety, compensation programs, recruitment, training, benefits, workforce planning and employment equity programs. May report to the Chief Human Resource Officer (Position ), the Group General Manager (Position ) or the Division General Manager (Position ) Human Resource Manager Modules : B E R T Develops and administers policies and programs covering several or all of the following: recruitment, compensation programs, training, health and safety, employee and labour relations, pay equity, employment equity and personnel research in one location or for a small organization. In a large organization, may hold responsibility for a single complex functional area or for a limited number of functions. Supervises human resource staff. Typically reports to the Human Resource Director (Position ) or to operations management at the corporate level Human Resource Generalist - Specialist NEW Modules : B R The incumbent is either an advanced generalist or a specialist in one or more areas of human resources. Work requires the application of well-developed technical knowledge in planning, conducting and co-ordinating difficult, responsible assignments. May develop and co-ordinate major projects affecting the company s personnel programs; provide consultation, interpret policies, prepare advanced reports for review by the Top Human Resources Executive or Board, etc. Works independently within broad guidelines. Typically reports to the Human Resource Manager (Position ) Human Resource Generalist - Senior Modules : B R T Under general direction, carries out policies and programs covering several or all of the following: interviews applicants for a variety of positions; administers compensation programs; administers employee files and reports; conducts employee training; safety; benefits and services; labour relations and personnel research. May have supervisory responsibility. May assist in developing policies. Typically requires five or more years of experience. Typically reports to the Human Resource Manager (Position ) Human Resource Generalist - Intermediate Modules : B E R T Carries out policies and programs covering several or all of the following: interviews applicants for a variety of positions; administers compensation programs; administers employee files and reports; conducts employee training; safety; benefits and services; labour relations and personnel research. Typically requires two to five years experience. Typically reports to the Human Resource Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

66 Human Resource Generalist - Associate REVISED Modules : B E R T Has responsibility for employment, insurance, Workers Compensation and other human resource documentation; maintains records on sick leave, vacation and other absences; handles personnel-related inquiries and reference checks; may compile statistics for management s use. May handle paper flow for periodic reviews. May be responsible for basic employee file maintenance. Typically reports to human resource management. This position, although clerical in nature, is not a secretary. Typically requires a Bachelor s degree and less than two years of experience Human Resource Assistant - Senior NEW Modules : B R Under general direction, responsibilities include clerical human resources duties such as maintenance and filing of personnel records, processing and typing of personnel documents. May assist less experienced staff Human Resource Assistant - Intermediate NEW Modules : B R Under general supervision, responsibilities include clerical human resources duties such as maintenance and filing of personnel records, processing and typing of personnel documents Employment and Recruiting Manager Modules : B R T Responsible for developing procedures for recruitment and placement, directs the recruitment (interviewing, selection) and placement of applicants for most positions. Directs the design and placement of employment advertising. Responsible for selection and supervision of outside employment agencies and recruiters. Oversees testing, orientation and training programs. Ensures that employment equity goals are attained. May direct new employees orientation and in-processing. May conduct exit interviews and counsel terminated employees. Directs reference checks and activities used to confirm applicant information Recruiter - Senior NEW Modules : B R Under general direction, interviews prospective employees for hourly and salaried positions. May be involved with university graduate and professional recruiting. Refers applicants to particular position openings, administers preemployment tests, checks references and conducts exit interviews. May be involved with employment advertising and other related duties. Can assist lower-level recruiters. Typically reports to the Employment and Recruiting Manager (Position ) or to the Human Resource Manager (Position ) Recruiter - Intermediate REVISED Modules : B E R T Interviews prospective employees for hourly and salaried positions. May be involved with university graduate and professional recruiting. Refers applicants to particular position openings, administers pre-employment tests, checks references and conducts exit interviews. May be involved with employment advertising and other related duties. Typically reports to the Employment and Recruiting Manager (Position ) or to the Human Resource Manager (Position ) Compensation and/or Benefits Manager Modules : B R T Responsible for developing and proposing the overall compensation and/or benefits programs for the organization. Directs the design, implementation and administration of compensation and/or benefits policies, guidelines and procedures. Compensation duties often include position descriptions; position evaluation; the administration of performance appraisal programs; merit and other salary increases; wage and salary surveys; and sales management and broad-based incentive plans, including stock plans. Benefits responsibilities may include pension plans; life, health and disability insurance programs. May be responsible for the selection and supervision of benefits consultants, actuaries, insurance carriers, trustees and related legal advice Compensation and Benefits Analyst - Intermediate Modules : B E R T Responsible for administering compensation and benefit programs. Compensation duties often include reviewing changes in wages and salaries for conformance to policy and participating in compensation surveys. Assists in administration of merit rating programs, updating the salary structure and the position evaluation process. Benefits duties often include maintaining benefits data and documentation. Consults with and advises employees on eligibility for insurance, organization pension plan and other benefits. Typically reports to the Compensation and/or Benefits Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

67 Compensation Analyst - Senior Modules : B R Under general direction, participates in the development, installation and administration of compensation programs. Evaluates hourly, salaried, middle and senior management positions. Assists in administration of performance appraisal and salary administration programs, reviewing changes in wages and salaries for conformance to policy. Audits evaluation of positions and application of existing classifications to individuals. Conducts and participates in compensation surveys conducted by other companies. Assists in updating the salary structure. Frequently reports to the Compensation and/or Benefits Manager (Position ). Typically requires at least five years experience Compensation Analyst - Intermediate Modules : B R T Participates in the development, installation and administration of compensation programs. Assists in administration of merit rating programs, reviewing changes in wages and salaries for conformance to policy. Assists in the position evaluation process for hourly, salaried, middle and senior management positions. Conducts compensation surveys and participates in compensation surveys conducted by other organizations. Assists in updating the salary structure. Typically reports to the Compensation and/or Benefits Manager (Position ). Typically requires two to five years experience Compensation Analyst - Associate NEW Modules : B R Under direct supervision, assists in the development, installation and administration of compensation programs. Assists in administration of merit rating programs, reviewing changes in wages and salaries for conformance to policy. Evaluates jobs using established evaluation systems, determines grades, and prepares records of the validity of the evaluations. Assists in participating in compensation surveys conducted by other organizations. Typically requires less than two years of experience. Typically reports to the Compensation and/or Benefits Manager (Position ) Benefits Analyst - Senior NEW Modules : B R Under general direction, consults with and advises employees on eligibility for insurance, hospitalization, organization pension plan and other benefits. Ensures benefit programs are in compliance with policies, procedures and regulatory requirements. Responsible for applying, calculating, and validating benefit premiums and to ensure the accuracy of premium deductions. Typically reports to the Compensation and/or Benefits Manager (Position ) Benefits Analyst - Intermediate Modules : B R T Administers benefits programs. Consults with and advises employees on eligibility for insurance, hospitalization, organization pension plan and other benefits. Maintains benefits data and manages documentation necessary for implementing benefits coverage. Typically reports to the Compensation and/or Benefits Manager (Position ) Benefits Analyst - Associate Modules : B R Under direct supervision, assists in ensuring the accuracy and completeness of routine claims. Liaises with benefits consultants and insurance carriers. Handles employee benefit related inquiries (eligibility, plan coverage, etc.) via the telephone or . This is an entry level position. Typically reports to the Compensation and/or Benefits Manager (Position ) Internal Communications Manager Modules : B R T Responsible for the communication of corporate information and policies to all levels of employees across the organization. Creates and develops comprehensive internal communication plans for the organization. Other areas of responsibility may include producing various publications and documentation of several or most of the following: employee newsletters, brochures, employee handbooks, intranet content, and/or policy materials for management. Typically reports to the Human Resource Director (Position ) or Human Resource Management Executive (Position ) Internal Communications Officer Modules : B E R Under general supervision, assists in the communication of corporate information and policies to all levels of employees across the organization. Uses communications theory and standards to edit documents, manuals and forms that are drafted by technical experts within the organization (e.g., benefits, systems, accounting or operations). Gives recommendations on information flow mechanisms and media formats for ongoing employee communications. Typically reports to the Internal Communications Manager (Position ) or the Human Resource Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

68 Health and Safety Manager Modules : B R Ensures compliance with health and safety and accident prevention requirements. Proposes general health and safety policies and procedures. Develops and conducts employee training programs for accident, fire prevention and protection. Responsible for organization compliance with occupational health and safety legislation. Maintains records, investigates accidents and injuries, and prepares appropriate reports, e.g., Workers Compensation. Typically reports to the Human Resource Director (Position ) or to operations management Health and Safety Officer Modules : B E R T Under general supervision, responsible for administering health and safety policies and procedures. Interprets, implements and provides advice to the organization regarding all health and safety issues, legislation, and policy. Coordinates and/or facilitates safety education and training for all employees. Assists in the investigation and documentation of accidents and injuries, e.g. Workers Compensation. Typically reports to the Health and Safety Manager (Position ) Industrial Nurse Modules : B R Under general supervision, responsible for the primary nursing care or first aid to ill and injured employees. Performs health-screening evaluations. Assists in the design and execution of employee health and wellness programs. Duties may also include preparation of medical reports and assistance in accident prevention programs. Typically requires a RN license with two to three years of experience and knowledge of industrial health regulations. Typically reports to the Manufacturing Executive - Single Facility (Position ) or to the Health and Safety Manager (Position ) Employee Relations Manager Modules : B R T Responsible for developing and maintaining positive employee relations. Develops and implements measures to increase employee morale, motivation and satisfaction, while reducing turnover. Coaches and consults managers and employees through the performance management process. Develops and conducts training sessions for managers to improve employee relations. May be responsible for implementing organization-wide human resource initiatives, such as on-boarding programs. Typically reports to the Human Resource Director (Position ) or to the Human Resource Management Executive (Position ) Employee Relations Representative - Specialist NEW Modules : B R Provides support in all areas of employee relations programs. Administers approved organization-wide employee relations policies and practices. Assists in internal audits of employee relations issues and makes recommendations to resolve issues. May participate in grievance procedures and exit interviews. Assists managers and employees with performance management process. Frequently reports to the Employee Relations Manager (Position ) Employee Relations Representative - Intermediate Modules : B R T Assists in maintaining positive employee relations. Implements measures to increase employee morale, motivation and satisfaction, while reducing turnover. Coaches managers and employees on policies, programs and procedures. Assists managers and employees with performance management process. Typically reports to the Employee Relations Manager (Position ) or to the Human Resource Manager (Position ) Labour Relations Manager Modules : B R Establishes and maintains satisfactory labour-management relations, formulates and administers the organization s corporate labour relations policy subject to top management guidance and approval and represents management in labour relations, including the negotiation, interpretation, and administration of collective bargaining agreements. Responsible for administering grievance procedures. Ensures compliance with collective agreements (where applicable). May be responsible for developing union-avoidance programs at non-union facilities, and for co-ordinating decertification activities at union facilities. May include supervision of quality of work-life programs. Typically reports to the Human Resource Management Executive (Position ) or to the Operations Executive (Position ) Labour Relations Specialist Modules : B E R Assists in administration of organization s labour relations policies. May be involved in negotiations, administration of collective bargaining agreements and administration of grievance procedures. Typically reports to the Labour Relations Manager (Position ) or to the Human Resource Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

69 Facility Human Resources Manager (Non-union facility) Modules : B R Administers human resource and employee relations programs for a single domestic facility. Position normally does not have labour relations or policy development responsibilities but involves effective administration of existing programs in accordance with established policies and procedures. Typically is responsible for occupational health and safety compliance and employee safety. Frequently reports to a Unit or Corporate Human Resource Executive. For unionized locations see Position Facility Human Resource Manager (Union facility) Facility Human Resources Manager (Union facility) Modules : B R T For unionized locations, this position administers human resource and labour relations programs for a single domestic facility. Position does not normally have policy development responsibility but involves effective administration of existing programs in accordance with policies and procedures. Typically participates in collective bargaining. Frequently is responsible for occupational health and safety compliance and employee safety. For non-unionized locations see Position Facility Human Resource Manager (Non-union facility) Payroll Manager Modules : B R Responsible for developing procedures for and supervising the preparation, documentation and disbursement of all payroll cheques/direct deposits, payroll taxes and employee benefit payments. Normally manages a staff of clerical personnel. Typically reports to the Controller (Position ), to the Assistant Controller (Position ) or to the Human Resource Manager (Position ) Payroll Supervisor Modules : B E R T Supervises and co-ordinates the activities of the payroll clerks and/or analysts engaged in the preparation, documentation and disbursement of payroll cheques/direct deposits and employee benefit payments. May report to the Payroll Manager (Position ), to the Human Resource Manager (Position ), or to other Financial and Accounting management Payroll Analyst Modules : B E R T Responsible for moderately complex payroll and ensures accurate calculation of payments (salaries, bonuses, commissions, loans, benefits and separation payments etc.). Verifies that all entries are posted correctly and ensures compliance with mandatory deductions. Has current knowledge of legislated changes and Employment Standards, as they pertain to employees pay. Prepares annual reports of earnings and income tax deductions Payroll Administrator - Intermediate REVISED Modules : B R Enters payroll information into computerized payroll systems and assists in preparing payroll cheques/direct deposits. Answers questions from employees and supervisors regarding payroll matters. May maintain records on vacation, sick leave, etc. May assist with governmental reporting/compliance Training and Development Manager Modules : B R T Responsible for developing and implementing training procedures and programs to meet the needs of the organization. Designs training manuals and aids. Supervises or conducts special courses designed for training selected groups of organization employees. Typically has corporate training experience complemented by strong knowledge of adult learning theory Trainer - Senior Modules : B R T Responsible for all training programs and training outcomes. Confers with management to gain knowledge of work situations requiring training, and conducts training sessions. Determines the best instructional methods for each training session, and tests trainees to measure learning progress. Coaches associate and/or intermediate level trainers. Typically requires a Bachelor s degree and at least five years of experience. Knowledge of adult learning theory is required. Typically reports to the Human Resource Manager (Position ) or to the Training and Development Manager (Position ) Trainer - Intermediate Modules : B R T Designs, develops, organizes and conducts training and educational programs in connection with management development, on-the-job training and employee orientation. Maintains records of training activities and employee progress and monitors effectiveness of programs. Knowledge of adult learning theory is required. Typically reports to the Human Resource Manager (Position ) or the Training and Development Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

70 Technical & Process Training Manager NEW Modules : B R Responsible for development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and/or process knowledge. Note: This incumbent does not provide human resources related training. Please match those incumbents to the Training and Development Manager (Position ) Technical & Process Training Officer - Specialist NEW Modules : B R Responsible for development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and/or process knowledge. Provides insight on complex/large projects. Mentors, assists and/or trains junior staff but does not have direct supervisory responsibility. Typically reports to the Technical & Process Training Manager (Position ). Note: This incumbent does not provide human resources related training. Please match those incumbents to the Trainer - Senior (Position ) or Trainer - Intermediate (Position ) Technical & Process Training Officer - Senior NEW Modules : B R Responsible for development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and/or process knowledge. Assists junior level staff in carrying out complex assignments. Works under minimal supervision. Typically reports to the Technical & Process Training Manager (Position ). Note: This incumbent does not provide human resources related training. Please match those incumbents to the Trainer - Senior (Position ) or Trainer - Intermediate (Position ) Technical & Process Training Officer - Intermediate NEW Modules : B R Developing a solid understanding of the discipline with a moderate scope of projects and responsibilities. Responsible for development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and/or process knowledge. Works under general instruction with some direct supervision. Typically reports to the Technical & Process Training Manager (Position ). Note: This incumbent does not provide human resources related training. Please match those incumbents to the Trainer - Senior (Position ) or Trainer - Intermediate (Position ) Technical & Process Training Officer - Associate NEW Modules : B R Assists in the development and delivery of training materials on company products, processes and technologies so as to ensure that team members develop, maintain, and increase their own technical and/or process knowledge. Works under direct supervision, and follows defined procedures/ processes. Typically reports to the Technical & Process Training Manager (Position ). Note: This incumbent does not provide human resources related training. Please match those incumbents to the Trainer - Senior (Position ) or Trainer - Intermediate (Position ) HRIS Manager Modules : B R Responsible for the Human Resource Information System (HRIS) including: selection of software/hardware, design, testing and direction of the system. Oversees maintenance and processing of employee records by conducting audits to ensure validity and integrity of the HRIS data. Analyzes system requirements by identifying and implementing changes/upgrades to the existing system to support the organization s human resource programs/services. Develops and implements HRIS/HRMS policies and procedures and supervises staff. Typically reports to the Human Resource Director (Position ) or the Human Resource Management Executive (Position ) HRIS Analyst Modules : B E R Responsible for processing confidential employee information and for maintaining employee records on a Human Resource Information System (HRIS). Prepares and/or supervises the production of statistical summaries and special reports from the HRIS involving employee skills, pay grades and performance data, payroll information or other employee information. May assist in the development of systems specifications, design and development from the end user perspective. Typically reports to the HRIS Manager (Position ) or the Human Resource Manager (Position ) Communications Executive Modules : B X Responsible for designing and directing the organization s public relations initiatives. Oversees the dissemination of external information (public, stockholders) and internal information (employee). Chief responsibility is to increase internal/external understanding and awareness of the organization s objectives and achievements. May review and approve advertising or sales promotion programs to ensure consistency with public relations strategy and programs. Typically reports to the Chief Executive Officer (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

71 Copywriter Modules : B R Under general supervision, responsible for providing descriptive copy for corporate publications, internal communications, promotional materials, etc. Typically requires a Bachelor s degree and two to four years of experience Editor NEW Modules : B R Under general supervision, responsible for evaluating, reviewing, and editing internal and external communications. Reviews content for completeness, accuracy, and correctness. Ensures that materials meet established standards. Typically requires a Bachelor s degree and two to four years of experience Proofreader Modules : B R Under general supervision, proofreads documents for continuity, grammar, sentence structure, and typographical errors. Typically requires a strong English background and one to two years of experience Translator - Senior Modules : B R Revises work of other translators by analyzing, correcting and advising on work assignments. Supervises translators to ensure compliance with prescribed qualitative and quantitative production standards. Translates material of high complexity, specialization or urgency, and may assist in the administration of the department. May perform simultaneous or consecutive interpretation duties Translator - Intermediate Modules : B E R Under general supervision translates material of normal to high complexity to produce translations of quality; conducts terminological and linguistic research; may make revisions to translations of varying complexity. Incumbents may require specialized knowledge in one area (e.g., law or engineering), interpretation functions, or higher than normal rate of translations. This is a full working level position Art Director NEW Modules : B R Responsible for developing and executing a wide range of design projects for external and internal audiences. Counsels internal clients on corporate identity and design standards and policies. Designs department publications. Requires extensive knowledge in typography, layout, color, and visual communication. Typically requires five to ten years of experience Graphic Designer/Artist - Senior NEW Modules : B R Under general direction, responsible for the layout, design, and production activities to produce graphic-design artwork. Uses graphics software (e.g., Quark, Illustrator, PhotoShop, Acrobat) to design and produce finished artwork. Creates design ideas, advises on layout, typefaces, colors and styles for advertisements, publications, presentations using innovative approaches to design devices, type treatments and spatial solutions. Capable of advanced implementation of the principles of typography, color and design. Coordinates in-house and outside vendor services. May supervise the daily activities of lower level employees. May work in an online environment using web-based graphics and design tools such as Flash, FrontPage and Dream Weaver Desktop Publishing Specialist Modules : B E R Using desktop publishing software (e.g., Quark, Illustrator, Photoshop and Acrobat), produces press-ready documents as well as prepares artwork for printing purposes. Imports text from word processing software and reformats to enhance design characteristics. Imports graphic images and integrates with text. May operate scanner and edit graphic images. Capable of manipulating text and graphics to accommodate a wide range of design specifications. May work in an online environment using web-based graphics and design tools such as Flash, FrontPage and Dream Weaver Graphic Designer/Artist - Intermediate REVISED Modules : B R T Using graphics software (e.g., Quark, Illustrator, PhotoShop, Acrobat), designs and produces finished artwork. Creates design ideas, advises on layout, typefaces, colors and styles for advertisements, publications, presentations using innovative approaches to design devices, type treatments, and spatial solutions. Capable of advanced implementation of the principles of typography, color and design. May coordinate in-house and outside vendor services. May work in an online environment using web-based graphics and design tools such as Flash, FrontPage and Dream Weaver Graphic Designer/Artist - Associate NEW Modules : B R Under direct supervision, responsible for the layout, design, and production activities to produce quality graphic-design artwork. Requires working knowledge of graphic-design equipment. May contact in-house or outside vendors to verify print specifications. Typically requires one year of training in commercial art or less than two years of experience. Mercer Compensation Participation Centre Mercer LLC

72 Desktop Publisher - Senior NEW Modules : B R Under general direction, responsible for producing computer-generated graphic-design for communication materials. Imports graphic images and integrates with text. Requires knowledge and/or training in desktop publishing applications (e.g., PageMaker, Quark Xpress, Freehand, Illustrator, etc.). Manipulates text and graphics to accommodate a wide range of design specifications. Typically requires five to seven years of desktop publishing experience Desktop Publisher - Intermediate NEW Modules : B R Under general direction, uses desktop publishing software (e.g., Quark, Illustrator, Photoshop and Acrobat), assists in producing documents as well as prepares artwork for printing purposes. Imports text from word processing software and reformats to enhance design characteristics. Imports graphic images and integrates with text. May operate scanner and edit graphic images. Capable of manipulating text and graphics to accommodate a wide range of design specifications. May work in an online environment using web-based graphics and design tools such as Flash, FrontPage and Dream Weaver Desktop Publisher - Associate NEW Modules : B R Under direct supervision, responsible for producing computer-generated graphic-design for communication materials. Imports graphic images and integrates with text. Requires knowledge and training in desktop publishing applications (e.g., PageMaker, InDesign, Quark, Illustrator, etc.). May operate digital scanner and edit graphic images. Typically requires a high school education or equivalent and less than two years of experience with specialized training in desktop publishing software Philanthropy Director NEW Modules : B R Oversees the contributions/volunteer programs for the organization. Represents the organization with non-profit groups in relevant program areas. Recommends program policies to organizations to facilitate receiving support. Serves as community liaison and represents the organization with community organizations, customers, and community leaders. Frequently reports to a Chief Executive Officer (Position ) or to the Communications Executive (Position ) Contributions Manager NEW Modules : B R Manages contributions/volunteer program within a program area(s) (e.g., education, community development and human services, cultural and arts, neighborhood grants, etc.). Represents the organization with non-profit groups in relevant program areas. Recommends program policies to organizations to facilitate receiving support. Serves as community liaison and represents the organization with community organizations, customers, and community leaders. Typically requires a Bachelor s degree and three or more years of experience in community relations. Frequently reports to a Philanthropy Director (Position ) Community Relations Manager NEW Modules : B R Responsible for planning, organizing, and managing efforts to represent the organization in the communities in which it operates. Coordinates programs that promote good corporate citizenship and build the organization s reputation within the community. Has some knowledge of communication principles, media, and marketing techniques. May oversee the organization s charitable contributions program, including screening requests for financial support, coordinating the approval process, and managing the disbursement of funds. Typically requires a Bachelor s degree and five or more years of experience Strategic IT Consulting Executive NEW Modules : B H Responsible for the leadership of the entire strategic IT consulting function. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Typically sets the overall strategy and direction for the department and may be recognized both within and outside the organization as a thought leader. This is generally a single incumbent position. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx) Strategic IT Consultant Director NEW Modules : B H Assumes an organization-wide leadership role for strategic IT consulting and is recognized for strong business management capability. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Responsible for revenue generation, building a client base and has an established network of contacts. Responsible for the overall management of project teams and development of staff. Sets business direction for the Strategic IT Consulting unit and provides guidance, direction and peer review to all levels of consulting staff. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx). Mercer Compensation Participation Centre Mercer LLC

73 Strategic IT Consultant Manager NEW Modules : B H Assumes a management role for strategic IT consulting and is recognized for developing business management capability. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Responsible for managing moderately large or complex assignments. Assists business development team with writing and presenting proposals for moderately large or complex projects. May have expertise in a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx) Strategic IT Consultant - Expert NEW Modules : B H Responsible for managing multiple strategic IT consulting projects or a single large/complex project. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Requires highly refined business knowledge or technical expertise. Identifies and pursues business opportunities with potential and existing clients. Typically has a Bachelor s degree and twelve to fifteen years of relevant work experience, including both consulting and general industry experience. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx) Strategic IT Consultant - Specialist NEW Modules : B H Responsible for managing moderately large or complex strategic IT consulting assignments. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Assists business development team with writing and presenting proposal for moderately large or complex projects. May have expertise in a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has a Bachelor s degree and eight to twelve years of relevant work experience, including both consulting and general industry experience. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx) Strategic IT Consultant - Senior NEW Modules : B H Well-developed, advanced knowledge and skills in monitoring the workflow of segments of larger strategic IT consulting projects. Responsible for project management and delivery of IT business strategy consulting services. Strategic IT consultants advise senior management on future business direction. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Typically has a Bachelor s degree and four to seven years of relevant work experience, including both consulting and general industry experience. Note: Implementation roles should be matched to the IT Consulting sub-function (Positions xxx) IT Outsourcing Manager NEW Modules : B H Assumes a management role for IT outsourcing and is recognized for developing business management capability. Responsible for the development, delivery and implementation of the contracted outsourced services to the client organization. May be responsible for multiple outsourcing assignments to ensure development and implementation of plans, resources and processes to ensure the effective delivery of services. May have expertise in a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/sub-function role IT Outsourcing Consultant - Specialist NEW Modules : B H Responsible for managing moderately large or complex IT outsourcing assignments. Responsible for the development, delivery and implementation of the contracted outsourced services to the client organization. May have expertise in a particular technical specialty or industry. Requires proven project management skills. Supervises and reviews work of less experienced personnel. Typically has a Bachelor s degree and eight to twelve years of relevant work experience, including both consulting and general industry experience. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/subfunction role IT Outsourcing Consultant - Senior NEW Modules : B H Monitors the workflow of segments of larger IT outsourcing projects. Responsible for the development, delivery and implementation of the contracted outsourced services to the client organization. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Typically has a Bachelor s degree and four to seven years of relevant work experience, including both consulting and general industry experience. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/sub-function role. Mercer Compensation Participation Centre Mercer LLC

74 IT Outsourcing Consultant - Intermediate NEW Modules : B H As a member of the project team, provides analytical support to project team(s), conducting research and data analysis to support the team s analysis and conclusions. Responsible for the development, delivery and implementation of the contracted outsourced services to the client organization. May focus skills in a specific industry. Typically has a Bachelor s degree and one to three years of relevant work experience. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/subfunction role IT Outsourcing Consultant - Associate NEW Modules : B H This is an entry level or trainee IT Outsourcing position. Performs basic analytical support to project team(s), conducting basic research and data analysis to support the team s analysis and conclusions. Assists in the development, delivery and implementation of the contracted outsourced services to the client organization. Typically has a Bachelor s degree and less than one year of experience. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/sub-function role IT Consulting Executive NEW Modules : B H Responsible for the management and direction of multiple large and/or complex IT consulting projects. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. May assume an organization-wide leadership role for a specific technology or process. Incumbents typically have responsibility for revenue generation and building client base and have established network and referral contacts. May share practice management and administration responsibilities including the overall management of project teams and development of staff. Sets business direction for the IT Consulting unit and provides guidance, direction and peer review to all levels of consulting staff. This is generally a single incumbent position IT Consultant Director NEW Modules : B H Assumes an organization-wide leadership role for IT consulting and is recognized for their strong business management capability. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Responsible for managing multiple projects or a single large/complex project. Manages relationships with some clients and may have responsibility for business development. Requires highly refined business knowledge or technical expertise. Identifies and pursues business opportunities with potential and existing clients IT Consultant Manager NEW Modules : B H Assumes a management role for strategic IT consulting and is recognized for their developing business management capability. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Responsible for managing moderately large or complex assignments. Assists business development team with writing and presenting proposals for moderately large or complex projects. May have expertise in a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has eight to twelve years of consulting and/or work experience IT Consultant Team Leader NEW Modules : B H Monitors the workflow of segments of larger IT consulting projects. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Supervises and reviews work of less experienced personnel and provides training. Typically reports to the IT Consultant Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

75 IT Consultant - Expert NEW Modules : B H Responsible for managing multiple strategy IT consulting projects or a single large/complex project. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Requires highly refined business knowledge or technical expertise. Identifies and pursues business opportunities with potential and existing clients. Typically has a Bachelor s degree and twelve to fifteen years of relevant work experience, including both consulting and general industry experience. Often reports to the IT Consultant Manager (Position ) IT Consultant - Specialist NEW Modules : B H Responsible for managing moderately large or complex strategic IT consulting assignments. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Assists business development team with writing and presenting proposal for moderately large or complex projects. May have expertise in a particular technical specialty or industry. Supervises and reviews work of less experienced personnel. Typically has a Bachelor s degree and eight to twelve years of relevant work experience, including both consulting and general industry experience. Often reports to the IT Consultant Manager (Position ) IT Consultant - Senior NEW Modules : B H Well-developed, advanced knowledge and skills in monitoring the workflow of segments of larger strategic IT consulting projects. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Beginning to develop an expertise in a particular specialty, either technical or industrial, in addition to strengthening project management skills. Supports practice development initiatives, assisting business development team with writing proposals. Typically has a Bachelor s degree and four to seven years of relevant work experience, including both consulting and general industry experience. Often reports to the IT Consultant Manager (Position ) IT Consultant - Intermediate NEW Modules : B H As a member of the project team, provides analytical support to project team(s), conducting research and data analysis to support the team s analysis and conclusions. Responsible for project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. May focus skills in a specific industry. Typically has a Bachelor s degree and one to three years of relevant work experience. Often reports to the IT Consultant Manager (Position ) IT Consultant - Associate NEW Modules : B H This is an entry level or trainee IT consulting position. Performs basic analytical support to project team(s), conducting basic research and data analysis to support the team s analysis and conclusions. Assists in project management and delivery of IT consulting services. These consultants are not responsible for determining the fit of the new information systems with business strategy; they are solely responsible for the technical project of developing and/or implementing an operable information system. Typically has a Bachelor s degree and less than one year of experience. Often reports to the IT Consultant Manager (Position ) Finance and Administration Executive REVISED Modules : B F X Responsible for leading a number of corporate functions including Finance and one or more of the following functions: Administration, IT, Public Relations and Human Resources. Formulates strategies, policies, and procedures including sales, costing, tax, asset, budget, credit and cash flow management. Manages financial resources to ensure healthy cash flow and controls balancing of foreign exchange. Directs timely and accurate preparation of profit and loss account, balance sheet, standard and special management reports. Provides financial analysis and recommendation for management decision. Typically reports to the Chief Executive Officer (Position ) or to the Chief Executive Officer (Subsidiary/Division) (Position ( ). This is generally a single incumbent position Chief Financial Officer Modules : B E F P T X This is the top financial position within the organization, with responsibility for formulating financial policy and plans. Responsible for providing overall direction for all finance, accounting, tax, insurance, budget, credit and treasury functions. Typically reports to the Chief Executive Officer (Position ). This is generally a single incumbent position. Organizations that are a division, subsidiary or group should not match to this position. Mercer Compensation Participation Centre Mercer LLC

76 Chief Financial Officer (Subsidiary/Division) Modules : B F X This is the top financial position within an independent subsidiary or division. Responsible for providing direction for finance, accounting, tax, insurance, budget, credit, and auditing functions within the Canadian operations. May or may not include treasury responsibility. Prepares annual corporate tax returns and other financial statements for submission to corporate offices. Typically reports to the Division General Manager (Position ), Chief Executive Officer (Subsidiary/Division) (Position ) or to the Chief Financial Officer (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Financial Director Modules : B E F T X Ensures financial policies and plans created by the Chief Financial Officer are being implemented effectively. May be responsible for providing direction for the following functions: accounting, tax, insurance, budget, credit and/or treasury functions. Typically reports to the Chief Financial Officer (Position ), or to the Chief Financial Officer (Subsidiary/Division) (Position ) Finance Manager Modules : B E F T Manages the day-to-day financial activities of the organization; controls financial resources and ensures that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards. Activities may include: financial analysis and reporting; taxation; insurance; credit control; accounts payable and receivable; inventory and cost control; and budgeting and forecasting. Typically reports to the Financial Director (Position ) Finance Analyst Modules : B F T Under general supervision, responsible for general financial activities of the organization. Provides support including: forecasting, budget analysis, analysis and preparation of financial statements and reports; taxation; insurance; credit control; accounts payable and receivable. Typically reports to the Finance Manager (Position ) Internal Controls Manager REVISED Modules : B F Responsible for identifying, documenting, and implementing internal financial controls. Ensures compliance with regulatory requirements (e.g., Sarbanes-Oxley). Co-ordinates process to document and communicate with senior management, internal audit functions, external auditors, and the accounting function. Typically requires a Bachelor s degree in accounting, finance, or related field and two to five years of experience. Typically reports to the Chief Financial Officer (Position ) or to the Chief Financial Officer (Subsidiary/Division) (Position ) Risk Management Executive Modules : B F T X Responsible for strategic planning and direction of the organization s overall risk management and loss prevention programs which may include such areas as operating risk, property and casualty insurance, general liability insurance, product liability insurance, and directors and officers liability insurance. Identifies, evaluates, and develops programs to mitigate the organization s exposure to financial, operational, market or other risks. Up-to-date understanding of legal issues around organization liability as well as understanding of current insurance trends is critical to this role. Directs the Risk Management Director (Position ) and the Risk Management Team. Typically reports to the Chief Financial Officer (Position ). This is generally a single incumbent position Risk Management Director Modules : B F X Responsible for providing strategic guidance on risk management and loss prevention programs across the organization. Has current knowledge of legal issues around organization liability and insurance trends. Acts as a resource to the Risk Manager (Position ) to achieve goals and objectives consistent with the organization s strategic plan. Typically reports to the Risk Management Executive (Position ) Risk Manager Modules : B F Responsible for implementing and administering risk management and loss prevention planning programs as set out by senior management. Oversees trends in statistical data, analyzes patterns and submits recommendations to senior management for system improvement. May also supervise safety and security programs. Typically reports to the Risk Management Director (Position ), or to the Financial Director (Position ). Mercer Compensation Participation Centre Mercer LLC

77 Risk Management Analyst - Senior Modules : B F Responsible for performing more complex analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. Provides analytical support on various product strategies to ensure corporate goals are met. Co-ordinates the production of performance reports for senior management. Reviews and analyzes trends in current population distributions and recommends strategies to manage exposure. May develop more complex program models to extract data and manipulate databases to provide statistical and financial modeling. May manage the rollout of company-wide pilot programs developed as a result of programmed models. May provide work direction to analysts Risk Management Analyst - Intermediate Modules : B F Responsible for performing analysis and modeling that maximizes profits and asset growth and minimizes credit and operating losses and other risk exposures. Provides analytical support on various product strategies to ensure corporate goals are met. Co-ordinates the production of performance reports for senior management. Reviews and analyzes trends in current population distributions. May recommend strategies to manage exposure. May develop more complex program models to extract data and manipulate databases to provide statistical and financial modeling Investments Executive REVISED Modules : B F X This is the senior investment position, with responsibility for analyzing, documenting, making and implementing recommendations regarding the organization s investment portfolio. Determines portfolio allocation and manages cash and securities including both debt and equities. Responsible for the supervision of the investment staff. Typically reports to the Chief Financial Officer (Position ) or to the Chief Financial Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Treasurer REVISED Modules : B E F T X Responsible for the receipt, custody, control and disbursement of funds and securities and for supervising the organization s banking, credit and investment functions. May include responsibility for property and risk insurance. Typically reports to the Chief Financial Officer (Position ) or to the Chief Financial Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Assistant Treasurer Modules : B F X Assists in the management of treasury activities including the allocation of cash balances, maintaining investment records and preparing expense and earnings forecasts. Oversees financial transactions including the payment of dividends. Ensures policies and procedures meet corporate objectives and needs, and regulatory body requirements. Acts as corporate liaison in conducting business with outside financial institutions. Frequently reports to a Treasurer (Position ) and represents the Treasurer in times of absence Treasury Analyst Modules : B F T Responsible for reporting the daily corporate cash transactions, gathering data, and preparing cash and financial forecasts. Reviews depository institutions financial status to allow management to determine the stability of the organization. Assists with the credit administration of bonds, stocks, notes, corporate cheques, and mortgages. Prepares weekly and monthly cash status reports. May assist in writing the corporate annual report Credit/Collections Director Modules : B F X Responsible for the overall direction and strategy of the credit and/or collection function. Develops credit and collection policies and procedures, including investigating new customers, extending credit lines, granting credit and making collection arrangements for overdue account balances. Typically reports to the Controller (Position ), to the Assistant Controller (Position ) or to the Chief Financial Officer (Position ) Credit/Collections Manager Modules : B F T Responsible for maintaining, managing and recommending credit and collection policies and procedures, including investigating new customers, extending credit lines, granting credit and making collection arrangements for overdue account balances. Normally directs a section or group of credit analysts and/or collections personnel. May personally handle the more complex and larger accounts. Typically reports to the Credit/Collections Director (Position ) Credit/Collections Supervisor REVISED Modules : B F T Responsible for controlling credit accounts. Performs periodic analysis of accounts to identify those that may require difficult collection procedures. Analyzes information and credit references of persons or institutions applying for credit. Typically supervises a team of one to three Credit/Collections Analysts - Senior ( ) and/or Credit/Collections Analysts (Position ). Mercer Compensation Participation Centre Mercer LLC

78 Credit/Collections Analyst - Senior NEW Modules : B F Under general direction, responsible for the investigation and analysis of credit information, working within guidelines established by the organization. Resolves complex credit problems independently. Makes decisions regarding credit extension. Monitors the collection of past due accounts and handles the most sensitive problems. Typically reports to the Credit/Collections Manager (Position ) or Credit/Collections Supervisor (Position ) Credit/Collections Analyst - Intermediate REVISED Modules : B E F T Under general supervision, responsible for the investigation, analysis, and documentation of credit information. Obtains information and credit references of people or institutions applying for credit. Identifies overdue accounts and assists in the collection of past due accounts. Makes some decisions regarding credit extension, working within established guidelines. Typically requires a Bachelor s degree and two to four years of experience. Typically reports to the Credit/Collections Manager (Position ) or Credit/Collections Supervisor (Position ) Credit/Collections Clerk Modules : B F T Under direct supervision, performs credit and collection duties at the entry level. Duties may include: maintaining records; ensuring credit applications and files are complete; identifying and conducting routine follow-ups on delinquent accounts. May resolve account discrepancies by investigating documentation, issuing stop payments, payments, or adjustments. Typically reports to the Credit/Collections Manager (Position ) or Credit/Collections Supervisor (Position ) Accounting Director Modules : B F X This is the senior corporate accounting position, with responsibility throughout the organization for all or most of the following: cost and general accounting, payroll, accounts payable and accounts receivable. Responsible for planning, directing and co-ordinating ledger maintenance, report preparation and operating/financial statistics. Responsible for the management of the accounting staff. Typically reports to the Controller (Position ) Accounting Manager Modules : B E F T Responsible for co-ordinating and managing the general accounting function, primarily concerning the accuracy and maintenance of the ledger accounts and the resultant financial statements. May participate in complex general accounting projects. Responsible for the direct supervision of the general accounting staff Accounting Supervisor Modules : B F Responsible for co-ordinating and supervising the maintenance of the general ledger and for the production of various resultant financial statements. Normally directs a group or section of general accountants. May participate in complex general accounting projects. Typically requires at least one year of supervisory experience. Frequently reports to the Accounting Manager (Position ) Accountant - Specialist NEW Modules : B F Responsible for the most complex and specialized accounting activities associated with maintaining ledger accounts and for developing financial statements and reports. May provide functional advice or training to less experienced accountants Accountant - Senior Modules : B E F T Responsible for the most complex accounting activities associated with maintaining ledger accounts and for developing financial statements and reports. May provide functional advice or training to less experienced accountants. Typically has five to seven years of significant accounting experience. Normally reports to the Accounting Manager (Position ) or the Accounting Supervisor (Position ) Accountant - Intermediate Modules : B E F T Responsible for maintenance of a complete and accurate general ledger and the resultant managerial reports and financial statements. Typically has two to four years of significant accounting experience. Normally reports to the Accounting Manager (Position ) or the Accounting Supervisor (Position ) Plant Accountant Modules : B F Under direct supervision, responsible for accounting activities within a plant. Activities may include posting, summarizing, reconciling, auditing, or related activities. Assembles and may analyze accounting information and data, maintains ledgers, prepares statements and reports, journal entry vouchers, reconciles accounts, and other duties. Typically requires a Bachelor s degree and two years of experience. Mercer Compensation Participation Centre Mercer LLC

79 Accountant - Associate Modules : B E F T Under direct supervision, responsible for assisting with maintenance of accurate general ledger and managerial reports and financial statements. Typically has less than two years of experience. Normally reports to the Accounting Manager (Position ) or the Accounting Supervisor (Position ) Accounting Clerk - Senior NEW Modules : B F Under general direction, performs clerical accounting duties. Duties may include basic calculations; preparing invoices, statements, and vouchers; reconciling accounts and posting to journals, general ledgers, and other accounting records based on standard accounting practices. Typically reports to the Accounting Manager (Position ) or the Accounting Supervisor (Position ) Accounting Clerk - Intermediate REVISED Modules : B E F T Under direct supervision, performs clerical accounting duties. Duties may include basic calculations; preparing invoices, statements, and vouchers; reconciling accounts and posting to journals, general ledgers, and other accounting records based on standard accounting practices. Typically reports to the Accounting Manager (Position ) or the Accounting Supervisor (Position ) Accounts Payable/Receivable Manager Modules : B F Responsible for developing and implementing systems for the accounts receivable and/or the accounts payable functions. Develops and recommends accounting methods and procedures and co-ordinates with other departments, as required. Ensures the timely and accurate completion of postings, journal entries and reconciliations in accordance with established procedures. Normally supervises, instructs and assigns work to a staff of three to five technical and accounting employees. Professional accounting designation may be required. Typically reports to the Accounting Manager (Position ), to the Controller (Position ) or to the Assistant Controller (Position ) Accounts Payable/Receivable Supervisor Modules : B F Responsible for the day-to-day supervision of accounting systems and records maintenance involved in the accounts payable and/or the accounts receivable functions. Ensures duties completed by accounts payable/receivable staff are complete and accurate such as payment of invoices and expense vouchers, discounts calculations, expense coding, posting of cash receipts and journal entries, reconciliation account balances. Normally supervises a staff of one to three accounting analysts/clerks. Typically reports to the Accounts Payable/Receivable Manager (Position ), to the Accounting Manager (Position ), to the Controller (Position ) or to the Assistant Controller (Position ) Accounts Payable/Receivable Analyst Modules : B E F Under general supervision, responsible for processing, analyzing and maintenance of accounts payable and/or accounts receivable. May update or recommend improvements to internal processes. Duties include activities such as ensuring the timely verification and payment of invoices and expense vouchers, computing discounts, coding expenses, receiving and posting cash receipts, reconciling outstanding account balances, posting journal entries, and the maintenance of accurate records. Typically reports to the Accounts Payable/Receivable Supervisor (Position ) or to the Accounts Payable/Receivable Manager (Position ) Accounts Payable/Receivable Clerk Modules : B F Under direct supervision, performs duties involved in the accounts payable and/or the accounts receivable functions. Duties may include preparing bills, invoices, statements, and vouchers for payment researching invoices, returns, and credits. Ensures timely and accurate processing of invoices, or updates and summarizes receivables. Reconciles bills, checks balances, follows up on discrepancies, and maintains vendor files. May prepare cheques for signature and communicate to vendors. May assist collections, shippers, customers, and sales/marketing department in requests for invoices or shipping verification Audit Executive Modules : B F T X This is the senior audit position, with responsibility for planning, developing and monitoring procedures and systems used in internal audits throughout the organization. May be responsible for managing the auditing of joint ventures, partnerships and subsidiaries. Directly oversees the Audit Director (Position ) and associated staff. Typically reports to the Chief Financial Officer (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

80 Audit Director Modules : B F Responsible for the implementation and operations of internal audit procedures throughout the organization. Insures system accuracy and consistency. May assist in managing the auditing of joint ventures, partnerships and subsidiaries. Typically reports to the Audit Executive (Position ) Audit Manager Modules : B F T Responsible for leading the internal audit function including operational and financial audit. Provides reports and recommendations for management decision-making. Supervises data gathering and analysis, co-ordinates the activities of other auditors when needed and prepares reports of discrepancies against standards Auditor - Specialist NEW Modules : B F Responsible for conducting and documenting the more complex and specialized internal audit projects. This is the most senior skill level without supervisory responsibility. Position may provide functional advice or training to lessexperienced audit positions. Typically reports to the Audit Manager (Position ) Auditor - Senior Modules : B F T Under general direction, responsible for conducting and documenting the more complex internal audit projects. This is the most senior skill level without supervisory responsibility. Position may provide functional advice or training to lessexperienced audit positions. Typically requires five to seven years of experience Auditor - Intermediate Modules : B F T Responsible for conducting and documenting moderately complex internal audit projects. May provide advice and direction for trainees. Typically has two to four years of significant audit experience Billing Operations Manager Modules : B F Directs billing operations and technology to maximize effectiveness and accuracy of existing system. Monitors the operation of the system to ensure the effective delivery of billing information. Assists in planning and implementation of long-term strategic initiatives to ensure integration of current and future technologies. This is a first-level management position. May report to the Financial Director (Position ) or the Customer Service Director (Position ) Billing Operations Analyst - Senior Modules : B F Implements billing operations using current technology to maximize effectiveness and accuracy of existing systems. Monitors and analyzes the operation of systems to ensure the effective delivery of billing information. Develops solutions to complex billing problems and works with system designers to integrate these solutions with the existing systems. May assist with planning and implementing long-term strategic initiatives to ensure integration of current and future technologies. Typically has a Bachelor s degree and five to seven years experience. Usually reports to the Billing Operations Manager (Position ) Billing Operations Analyst - Intermediate Modules : B F Implements billing operations using current technology to maximize effectiveness and accuracy of existing systems. Monitors the operation of systems to ensure the effective delivery of billing information. Ensures the accuracy of billing information entered into the system. May assist with developing solutions to billing problems. Tests new features of the billing system as they are implemented to verify accuracy of billing procedures. Typically has a Bachelor s degree and two to four years experience. Usually reports to the Billing Operations Manager (Position ) Billing Assistant - Intermediate NEW Modules : B F Responsibilities include a variety of administrative duties relating to customer credit & collection such as invoicing and coordinating with collector. Ensures accurate bills and dues are finalized. Usually reports to the Billing Operations Manager (Position ) Pricing Strategy and Policy Analyst Modules : B F Examines, evaluates, and summarizes the strategic, financial, and administrative implications of proposed and/or implemented public pricing policy. Investigates and prepares proposals for pricing and reimbursement strategies for current and future products across all relevant customer and market segments. Mercer Compensation Participation Centre Mercer LLC

81 Budget Director NEW Modules : B F The top budgetary control position, with the responsibility of establishing goals, objectives, policies, procedures and priorities related to activities of budget department. Responsible for monitoring revenues and expenses for conformance to budget and develops recommendations for adjustments. Responsible for financial research and analysis related to the budget. Typically reports to the Controller (Position ) Budget Manager REVISED Modules : B F T Responsible for annual budgets and intermediate (three to five year) financial forecasts, but not normally for long-range planning. Responsible for the supervision of the budget staff. Normally reports to the Controller (Position ), to the Assistant Controller (Position ) or to the Budget Director (Position ) Budget Analyst - Senior Modules : B F Under general direction, responsible for providing analytical support for the more complex budget projects dealing directly with major department managers. This is the most senior skill level without supervisory responsibility. Position may provide functional advice or training to less-experienced budget analysts. Typically requires five to seven years of experience. Normally reports to the Budget Manager (Position ) Budget Analyst - Intermediate Modules : B F T Responsible for providing analytical support for budget projects and dealing directly with major department managers. Position may provide functional advice or training to less experienced budget analysts. Typically has three to five years of significant accounting experience. Normally reports to the Budget Manager (Position ) Budget Analyst - Associate Modules : B F Under direct supervision, responsible for providing analytical support for simple to moderate budget projects. Typically requires a Bachelor s degree and less than two years of experience. Normally reports to the Budget Manager (Position ) Cost Accounting Manager Modules : B F T Responsible for co-ordinating and managing the cost accounting function, including the development, installation and monitoring of cost control systems and the interpretation and dissemination of cost accounting information to management. May participate in the most complex cost accounting projects. Responsible for supervision of the cost accounting staff. Normally reports to the Accounting Director (Position ) or to the Accounting Manager (Position ) Cost Accountant Modules : B F T Responsible for preparing moderately complex cost accounting reports. Typically has two to four years of significant accounting experience. Normally reports to the Cost Accounting Manager (Position ) Cost Clerk Modules : B F Under general supervision, performs clerical cost accounting procedures requiring familiarity with, and experience in, accounting office practices as well as knowledge of a variety of accounting classifications. Responsible for documenting and reporting costs for operations and assembly. Provides cost analysis associated with a specific product or product line Controller REVISED Modules : B F T X Responsible for directing the corporate accounting functions of a large organization. Specific areas of responsibility normally include the development and maintenance of planning, budgeting and reporting systems; analysis and interpretation of trends requiring management s attention; the preparation of financial and management reports and the presentation of findings and specific recommendations to senior management. Ancillary responsibilities may include the supervision of information systems. Typically reports to the Chief Financial Officer (Position ). This is generally a single incumbent position Assistant Controller REVISED Modules : B E F X Responsible for directing the accounting functions of a division, region or small organization. Specific areas of responsibility normally include the development and maintenance of planning and budgeting systems; analysis and interpretation of trends for management s attention; and preparation of findings and specific recommendations to senior management. Typically reports to the Controller (Position ) or to the Chief Financial Officer (Position ). Mercer Compensation Participation Centre Mercer LLC

82 Plant Controller Modules : B F Responsible for directing the accounting function at one plant/facility. Specific areas of responsibility normally include the development and maintenance of planning and budgeting systems; analysis and interpretation of trends for management s attention; and preparation of findings and specific recommendations to senior management. Typically reports to the Controller (Position ) Financial Analysis Manager Modules : B F T Responsible for analyzing and evaluating alternate financial plans as they relate to the organization s objectives. Maintains positive relations with the financial community and assists the Chief Financial Officer with securing longterm financing. Responsible for the supervision of the financial analysis staff. Normally reports to the Chief Financial Officer (Position ) Financial Analysis Supervisor Modules : B F T Responsible for supervising financial analyst staff by providing functional advice on financial analysis projects and coordinating team activities. Work closely with staff to ensure that financial analysis projects are accurate and complete. May assist with the development and implementation of processes, procedures, and/or financial systems improvements. Reports to the Financial Analysis Manager (Position ) Financial Analyst - Specialist NEW Modules : B F Responsible for conducting and documenting complex financial analysis projects. Position may provide functional advice or training to less-experienced financial analyst positions. Typically reports to the Financial Analysis Manager (Position ) Financial Analyst - Senior Modules : B F T Under general direction, responsible for conducting and documenting complex financial analysis projects. This is the most senior skill level without supervisory responsibility. Position may provide functional advice or training to lessexperienced financial analyst positions. Typically requires a Bachelor s degree and five or more years of experience Financial Analyst - Intermediate Modules : B E F T Under general supervision, responsible for conducting and documenting moderate to complex financial and economic analysis projects. Typically has two to four years of significant related financial experience Financial Analyst - Associate Modules : B F Under direct supervision, responsible for conducting or assisting in the documentation of simple to moderate financial analysis projects. This is an entry level position. Typically requires a Bachelor s degree and less than two years of experience Tax Executive Modules : B F X This is the senior corporate tax position with responsibility for developing tax strategy and administering tax affairs in compliance with federal, provincial, municipal and/or foreign tax laws. Accountable for filing federal and provincial income, ad valorem, franchise and other taxes. Directly oversees the Tax Director (Position ) and associated staff. Typically reports to the Chief Financial Officer (Position ). This is generally a single incumbent position Tax Director Modules : B F X Responsible for communicating tax strategy to staff and for ensuring day to day compliance with federal, provincial, local and/or foreign tax laws as interpreted by the Tax Executive (Position ). May also carry responsibility for overseeing preparation for filing of federal and provincial income, ad valorem, franchise and other taxes. Oversees the Tax Manager (Position ) and other tax staff. Typically reports to the Tax Executive (Position ) Tax Manager REVISED Modules : B F T Responsible for implementing corporate tax strategy. Administers tax affairs so that they comply with all federal, provincial, local and/or foreign tax laws. Supervises the department staff. Typically reports to the Tax Director (Position ) or to the Tax Executive (Position ) Tax Accountant - Specialist NEW Modules : B F Responsible for the most complex and specialized projects associated with the maintenance of tax records and the preparation of highly complex, specifically assigned tax returns and related reports. This is the most senior skill level without supervisory responsibility. Position may provide functional advice or training to less-experienced tax accountants. A professional accounting designation is required. Mercer Compensation Participation Centre Mercer LLC

83 Tax Accountant - Senior Modules : B E F T Under general direction, responsible for the more complex projects associated with the maintenance of tax records and the preparation of all or specifically assigned tax returns and related reports. Position may provide functional advice or training to less-experienced tax accountants. Typically requires six or more years of experience. A professional accounting designation is required. Normally reports to the Tax Manager (Position ) Tax Accountant - Intermediate Modules : B F T Responsible for implementing moderate to complex projects associated with the maintenance of tax records and the preparation of all or specifically assigned tax returns and related reports. Typically has three or more years of significant experience. A professional accounting designation is required. Normally reports to the Tax Manager (Position ) Administrative Executive Modules : B R X Responsible for planning and directing all or most of the major corporate functions in support of operations. Specific responsibilities may include, but are not limited to, internal management information systems, voice and data telecommunications systems, human resources, internal consulting services, facilities management, central purchasing and public relations. May report to the Chief Executive Officer (Position ), or to the Chief Operating Officer (Position ). If the incumbent also holds a functional officer position, please match to the appropriate role, e.g., Chief Financial Officer, Chief Information Officer. This is generally a single incumbent position Project Management Director NEW Modules : B R Most senior level manager responsible for managing employee performance and the completion of the organization s most complex projects. Directs status of projects including cost, timing, and staffing. Decisions are more tactical in scope than a Project Management Manager (Position ). Directs status of projects including cost, timing, and staffing. May report to the Administrative Executive (Position ) or to the Operations Executive (Position ) Project Management Manager NEW Modules : B R Responsible for management, performance, and completion of moderate to complex projects. Organizes project teams, assigns individual responsibilities, develops project schedules, and determines resources needed. Ensures completion of detailed schedules for projects from initiation to delivery and keeps all stakeholders informed of any deviations. Monitors status of projects including cost, timing, and staffing Project Manager - Expert NEW Modules : B R Acknowledged expert who provides insight on detailed work plans, schedules, project estimates, resource plans, and status reports. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. Typically reports to the Project Management Manager (Position ) Project Manager - Senior Modules : B R Oversees various projects of moderate to high complexity. Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems. Typically reports to the Project Management Manager (Position ) Project Manager - Intermediate Modules : B R Oversees various moderately complex projects. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project and monitoring progress against plan. Must be familiar with the project scope and objectives, as well as the role and function of each team member in order to effectively co-ordinate the activities of the team. Communicates with Project Manager - Senior and/or functional area manager regarding status of specific projects. Mercer Compensation Participation Centre Mercer LLC

84 Project Manager - Associate Modules : B R Oversees a small project or phases of a larger project. Responsible for co-ordinating activities of project team, identifying appropriate resources needed, develops schedules to ensure timely completion of project and monitors progress against plan. Must be familiar with project s scope and objectives, as well as the role and function of each team member, in order to effectively co-ordinate the activities of the team. Communicates with Project Manager (Intermediate, Senior, or Expert) regarding the status of specific projects Project Scheduler NEW Modules : B R Responsible for the implementation of project management plans through the provision of project scheduling, monitoring, reporting and forecasting. Communicates to all stakeholders if there are deviations from project plan Executive Administrative Assistant to the Chief Executive Officer Modules : B R T Provides confidential administrative support to the Chief Executive Officer (Position ) or Chief Executive Officer (Subsidiary/Division) (Position ) only. Requires discretion, confidentiality, and detailed knowledge of the organization s operations, procedures, and people. Advises, supports, assists, coordinates, and collaborates on special projects which are highly complex, and involve creation and oversight of multifaceted teams. Acts as link between the Chief Executive Officer and managers, staff, outside agencies and the public. Provides full administrative assistance including preparing documents and presentation materials, screening and responding to incoming correspondence, inquiries and phone calls, drafting letters and official information releases, arranging and attending meetings, taking and distributing minutes. Maintains the Chief Executive Officer s office records, reviews and may approve standard departmental expenditures and maintain accounting records. Also makes travel arrangements when necessary. Reports to the Chief Executive Officer (Position ) or Chief Executive Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Executive Administrative Assistant Modules : B E R T Provides confidential administrative support to one or more incumbents at the VP or Director level. Acts as link between an executive and managers, staff, outside agencies and the public. Provides full administrative assistance including preparing documents and presentation material, screening and responding to incoming correspondence, inquiries and phone calls, drafting letters and official information releases, arranging and attending meetings, taking and distributing minutes. Maintains the executive s office records, reviews and approves standard departmental expenditures and maintains accounting records. Also makes travel arrangements when necessary. If the incumbent supports the Chief Executive Officer (Position ) or Chief Executive Officer (Subsidiary/Division) (Position ), please match to the Executive Administrative Assistant to the Chief Executive Officer (Position ) Administrative Assistant - Senior Modules : B R Provides secretarial and administrative support to directors and senior management. May act as link between directors/senior management and staff, outside agencies and the public. Prepares correspondence, reports and meeting minutes. Responds to inquiries, screens call, schedules appointment, arranges meetings and amenities and maintains files. Typically uses word processing, presentation and spreadsheet software Clerk - Senior Modules : B R Provides more complex clerical and administrative services. Gathers and verifies data for the completion of forms. Enters data into spreadsheets and other programs and compiles and reports statistics. May answer telephones, respond to routine inquiries, distribute incoming mail, prepare outgoing mail, photocopy and distribute documents, maintain office supplies or other inventory, and file. Uses word processing, database, presentation and spreadsheet software. Duties may be of a more technical or complex nature. Although clerical in nature, this position is not a secretary Administrative Assistant - Intermediate Modules : B E R Provides secretarial and administrative support to a department. Prepares correspondence, reports and meeting minutes. Responds to inquiries, screens calls, schedules appointment, arranges meetings and amenities and maintains files. Typically uses word processing, presentation and spreadsheet software Clerk - Intermediate Modules : B R T Provides clerical and administrative services. Gathers and verifies data for the completion of forms. Enters data into spreadsheets and other programs and compiles and reports statistics. May answer telephones, respond to routine inquiries, distribute incoming mail, prepare outgoing mail, photocopy and distribute documents, maintain office supplies or other inventory, and file. Uses word processing, database, presentation and spreadsheet software. Although clerical in nature, this position is not a secretary. Mercer Compensation Participation Centre Mercer LLC

85 Administrative Assistant - Associate REVISED Modules : B R Provides administrative support to a department. Assists in preparing correspondence, reports and meeting minutes. May provide help in secretarial duties by responding to inquiries, screening calls, scheduling appointments, arranging meetings and amenities and maintaining files. Typically uses word processing, presentation and spreadsheet software. This is an entry level role Clerk - Associate NEW Modules : B R Under direct supervision, performs routine sorting, filing, and cross referencing of materials and documents in an established filing system. Maintains and updates files according to standard procedures. This is an entry-level. Typically reports to the Office Services Manager (Position ) Office Services Manager Modules : B E R T Responsible for daily supervision of activities and all operations of office services, often including word processing, mail and distribution, communications, central files, messenger, supplies. Schedules and co-ordinates all related projects and handles special assignments from management. May advise management on new ideas and supplies in the field of office products Print Production Manager NEW Modules : B R Responsible for production of a wide range of print projects for external and internal audiences. Works with internal clients on preformatted periodic publications such as quarterly reports. Handles relations with printers, designers, and other vendors. Advises others on production techniques and processes. Typically requires at least five years of experience and computer graphics expertise Office Services Team Leader NEW Modules : B R Oversees the organization or department s administrative activities related to the management of equipment and facilities, orientation of new hires and following up on outsourced services (Reception, Property Safety, Property Maintenance, Cleaning and Gardening, Telephony and internal circulation, among others). Typically reports to the Office Services Manager (Position ) Office Services Co-ordinator - Senior NEW Modules : B R Under general direction, supports the Office Services Manager in more complex daily activities including word processing, mail and distribution, communications, central files, messenger, and supplies. Assists in the scheduling and co-ordination of all related projects. May act as a liaison for contractors, building security, maintenance and service providers. Typically reports to the Office Services Manager (Position ) Office Services Co-ordinator - Intermediate REVISED Modules : B E R T Under limited supervision, supports the Office Services Manager in daily activities including word processing, mail and distribution, communications, central files, messenger, and supplies. Assists in the scheduling and co-ordination of all related projects. May act as a liaison for contractors, building security, maintenance and service providers. Typically reports to the Office Services Manager (Position ) Audio-Visual Technician NEW Modules : B R Under general supervision, assists in audio-visual productions by working with producers and directors on the design, installation, and positioning of sets and props, as directed. May advise speakers and presenters on media alternatives. Delivers, sets up, tests, and operates audio-visual equipment for organization meetings. Maintains equipment and troubleshoots equipment problems. Typically requires at least two to three years of experience Supply/Stock Clerk NEW Modules : B R Under general supervision, receives, fills, and delivers office supplies to departments. Maintains inventory levels by checking shelves and preparing purchase orders. Checks order forms for coding, requested quantities, and authorized approvals. Stocks deliveries in warehouse or supply room. May contact established vendors for routine supplies. Typically requires two years of experience. Typically reports to the Office Services Manager (Position ) Photocopy Machine Operator NEW Modules : B R Under direct supervision, operates and maintains a photocopy machine for document duplication. Assists in collating and binding reports. May operate other equipment such as folder, cutter, perforator, collator, drill, stapler, etc. This is an entry-level position. Typically reports to the Office Services Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

86 Mailroom Supervisor NEW Modules : B R Supervises all mailroom activities including receiving, sorting, and distributing incoming mail along with collecting and processing outgoing mail. Maintains related equipment and records and prepares purchase orders for necessary supplies. Responsible for training and overseeing the mailroom staff. Requires in-depth knowledge of postal regulations. Typically requires more than four years of experience, including supervision. Frequently reports to the Office Services Manager (Position ) Mailroom Clerk - Senior NEW Modules : B R Under general supervision, receives and sorts mail for distribution. Delivers mail to pre-established internal mail areas. Processes and sends outgoing mail utilizing postal procedures, including airfreight and overnight shipments. Monitors postage meter and other operating supplies to ensure availability. Typically requires two to four years of experience. Frequently reports to the Mailroom Supervisor (Position ) Mailroom Clerk - Associate NEW Modules : B R Under direct supervision, receives and sorts mail for distribution. Delivers mail to pre-established internal mail areas. Collects outgoing mail. Operates postage mailing machine as needed. This is an entry-level position typically requires minimal knowledge of postal procedures. Frequently reports to the Mailroom Supervisor (Position ) Librarian Modules : B P R Collects, catalogues and distributes technical and commercial information from a variety of internal and external sources to meet the information needs of management and support the operating activities of the organization. Researches and investigates the availability of data for special organization requirements and assists technical staff by conducting library research. Typically requires a Bachelor s degree or equivalent with a minimum of up to two years of experience in documentation or other relevant field Data Entry Operator - Senior/Team Leader CODE CHANGE Modules : B I Supervises all data entry activities. Schedules the data entry function. Has full technical knowledge of data entry devices. Typically reports to the IT Operations Manager (Position ) Data Entry Operator - Intermediate REVISED, CODE CHANGE Modules : B I T Under general supervision, operates data entry devices for recording a variety of data, verifies data entered and performs related clerical duties. Typically has one year of data entry experience. Reports to the Data Entry Operator - Senior/Team Leader (Position ) Data Entry Operator - Associate REVISED, CODE CHANGE Modules : B I Under direct supervision, operates data entry devices for recording a variety of data, verifies data entered and performs related clerical duties. Work is regularly checked. This is an entry level position. Reports to the Data Entry Operator - Senior/Team Leader (Position ) Security Director NEW Modules : B R Responsible for the development and management of programs and initiatives to protect the organization s facilities, properties, executives, and employees including the computer security system and employee identification card system. Conducts internal investigations of theft, fraud, and competitor intelligence gathering. Selects and supervises outside protective services contractors and in-house security guards. Frequently reports to the Human Resource Management Executive (Position ) or the Human Resource Management Executive (Subsidiary/Division) (Position ) Security Manager REVISED Modules : B R T Responsible for developing and implementing the organization s security policies, procedures, and programs. Establishes a security program to ensure personnel and property protection. Recommends and implements procedures and systems for visitor control, employee identification, and safeguard of organization facilities, equipment, materials, and employee property. Investigates loss control and accident reports. May co-ordinate and administer security clearances. Typically requires a Bachelor s degree in Criminology or related field and five years of experience in security or law enforcement. Typically reports to the Security Director (Position ), or to the Human Resource Director (Position ). Mercer Compensation Participation Centre Mercer LLC

87 Fraud Manager Modules : B R Manages existing and potential fraudulent situations for the organization. Establishes and implements policies and procedures designed to identify and deter fraudulent usage, which includes but is not limited to long-distance, cellular, cable, debit, credit card, and insurance fraud. Co-ordinates with law enforcement officials and management on investigations and settlements. Reviews and researches new technologies and/or systems developed for various types of fraud. Has supervisory responsibility for Fraud Analysts (Position ) Fraud Analyst - Intermediate Modules : B R Investigates and monitors existing and potential fraudulent situations for the organization. Uses sophisticated data analysis and software to identify potential cases of fraud including: counterfeit, cloning, tumbling, piggy-backing, and subscription. When identified, notifies appropriate internal staff for customer verification or legal action. Provides documentation to law enforcement agencies for prosecution. May focus on a particular aspect of fraud, such as longdistance, cellular, cable, debit, credit card or insurance fraud. Reports to the Fraud Manager (Position ) Security Guard Modules : B R T Responsible for security of the organization s property and assets. Observes incoming and outgoing people from the property to ensure security. May include patrolling company grounds and formally documenting observations. Reports to the Security Manager (Position ) Receptionist Modules : B R T Responds to incoming phone calls for a department or organization on a multi-line phone or switchboard. Greets and responds to inquiries from clients and visitors on-site. May also perform miscellaneous administrative work such as booking meeting rooms, typing and organizing and distributing mail. May receive and send courier packages Telephone Operator - Associate NEW Modules : B R Under direct supervision, operates a telephone console or switchboard to route incoming calls to the appropriate party. Receives and relays messages. May operate a paging system. Typically requires a high school education or equivalent and less than two years of switchboard experience. Reports to the Office Services Manager (Position ) Executive Chauffeur NEW Modules : B R Operates a motor vehicle to chauffeur top level executives. May be on call beyond normal working hours. Responsible for the appearance and proper maintenance of vehicle. May be required to maintain logs and records of activities. Requires in-depth knowledge of local roadways. Typically requires three years of previous driving experience Driver NEW Modules : B R Under general supervision and following established procedures, drives a delivery van or automobile within a city or industrial area to transport packages, mail, materials, merchandise, equipment, or workers. This role does not include chauffeurs of senior management. Typically requires a high school education or equivalent Meeting Planner and Special Events Manager Modules : B R Plans and executes logistics for larger-scale firm meetings and special events which may include annual general meetings, conferences, product launches and/or marketing events. Prepares meeting/event materials and executes facility selection, contract negotiations, transportation, vendor liaison, etc. Partners with vendors and internal stakeholders as required. Conducts reconciliations and makes periodic reports on activities and cost Events Planner Modules : B R Under general direction, organizes and plans logistics (e.g., facility selection, menu planning, transportation arrangements, and audio/visual equipment) for organization meetings and special events. Ensures protocol is followed. Typically requires at least two years of experience. Frequently reports to the Meeting Planner and Special Events Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

88 Chief Information Officer REVISED Modules : B I P T X Identifies changes and trends in computer and systems technology and interprets their meaning to senior management. Participates in overall business planning bringing current knowledge and future vision of technology and systems as related to the organization s competitive position. Determines long-term, corporate-wide information needs and develops overall strategy for systems development and hardware acquisition and integration, including mainframe, mini, macro, and client/server computing applications. Acts to ensure integrity of organization-wide data, proprietary information, and related intellectual property through information security and access management. Acts as highest interface with non-technical user functions in determining overall information systems approach. Typically reports to the Chief Executive Officer (Position ) and is a member of the corporate executive management committee. Organizations that are a division, subsidiary or group should not match to this position. This is generally a single incumbent position Chief Information Officer (Subsidiary/Division) REVISED Modules : B I P X Identifies changes and trends in computer and systems technology and interprets their meaning to senior management. Participates in overall business planning bringing current knowledge and future vision of technology and systems as related to the organization s competitive position. Determines long-term, corporate-wide information needs and develops overall strategy for systems development and hardware acquisition and integration, including mainframe, mini, macro, and client/server computing applications. Acts to ensure integrity of organization-wide data, proprietary information, and related intellectual property through information security and access management. Acts as highest interface with non-technical user functions in determining overall information systems approach. Typically reports to the Chief Information Officer (Position ), or to the Chief Executive Officer (Subsidiary/Division) (Position ) and is a member of the corporate executive management committee. This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Information Systems Executive NEW Modules : B I X Responsible for all organization information systems activities, including systems analysis, programming, computer, and auxiliary operations. Sets policies and procedures, technical standards and methods, and priorities. Manages liaison between information systems and other functions in the organization. Reports to executives on information systems plans, projects, performance, and related matters. Frequently reports to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ) Information Systems Director NEW Modules : B I T X Plans and directs the information processing activities of the organization and coordinates the effective design, implementation and operation of information systems and applications. Develops and directs the introduction and operation of information technology systems and their development, maintenance and operating priorities. Plans and coordinates all investigations, feasibility studies and surveys of proposed and existing information systems and machine applications for approval of senior management. Frequently reports to the Information Systems Executive (Position ) Information Systems Manager NEW Modules : B E I Responsible for directing, planning, organizing and overseeing the daily activities of the Information Technology Department, or a group within the Information Technology Division. This includes areas of computer operations, programming, technical services, user services, or a combination of the aforementioned. This position liaises with Senior or Middle Management and usually develops the general electronic data processing practices. Typically reports to the Information Systems Executive (Position ) or to the Information Systems Director ( ) Program/Project Management Office (PMO) Executive NEW Modules : B I X This is the top Program/Project Management Executive, responsible for building and leading the IT program/project management office or function (PMO). Defines and develops IT program/project management best practices, processes, and policy to ensure alignment with corporate strategy and goals. Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize programs/projects according to relevant measurement criteria. Responsible for the supervision of program/project managers to ensure that all projects within IT programs are delivered within the defined scope, quality, time and cost requirements. Frequently reports to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

89 Program/Project Management Office (PMO) Director NEW Modules : B E I Responsible for building and providing direction to the IT program management office or function. Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals. Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria. Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements. Frequently reports to the Program/Project Management Office (PMO) Executive (Position ) Program/Project Management Office (PMO) Manager NEW Modules : B I Responsible for planning, coordinating, monitoring and implementing highly complex IT programs to meet organizational goals. Oversees and provides guidance to the personnel responsible for the organization s portfolio of projects. Maintains the efficiency of important aspects of the project management process such as planning, scheduling, and budget and risk assessment. Responsible for day-to-day operations of the project management office. Frequently reports to the Program/Project Management Office (PMO) Executive (Position ) or to the Program/Project Management Office (PMO) Director ( ) Project Manager (Technical) - Senior NEW Modules : B I Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Tracks, reviews and manages project tasks and deliverables, including any vendor related items. Provides technical and analytical guidance to project team and ensures adherence to quality standards. Recommends and takes action to direct the analysis and solutions of problems. Incumbent may also be company s expert on specific technologies. Frequently reports to a Program/Project Management Office (PMO) Manager ( ) Project Manager (Technical) - Intermediate NEW Modules : B E I Under general supervision, oversees various system projects of a highly complex nature. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. Must be familiar with the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Incumbent may also possess highly specialized knowledge of a specific technology. Frequently reports to a Program/Project Management Office (PMO) Manager ( ) Project Manager (Technical) - Associate NEW Modules : B I Under direct supervision, oversees a small project or phases of a larger project. Responsible for coordinating activities of a project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. Must be familiar with system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. Frequently reports to a Program/Project Management Office (PMO) Manager ( ) Technical Planning Manager NEW Modules : B I Facilitates the planning and direction of designing, installing, modifying and operating an information systems initiative. Evaluates vendor proposals for purchases of hardware, software and technical services to ensure adherence to the organization s specifications. Analyzes proposed and actual projects in terms of the potential benefits of using information technology. Prepares long- and short-range plans for application selection, software systems development, systems maintenance, production activities and for necessary support resources. Plans and recommends changes to the capacity of the operating system or its configuration. Prepares cost estimates for current and proposed projects, reflecting the equipment and staff requirements. Usually has departmental staff responsibility Office Technology Co-ordinator REVISED, CODE CHANGE Modules : B I Under general direction, responsible for installing, maintaining and using technology (may include PCs, fax machines, word processing programs, imaging and automated work flow systems, copiers, etc.) in an office setting. Typically responsible for local area network. Studies vendor products to determine those which best meet the organization s business needs. Presents information to management resulting in purchase and installation of hardware/software. Confers with management to help determine specific goals and objectives. Represents bridge between technology and business needs. Resolves problems with new and existing equipment. May train end-users on software and develops training manuals and programs. Administers end-user requests, projects and co-ordinates resources to solve problems. Typically reports to the Technical Planning Manager (Position ) or to the Office Automation Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

90 Business Consultant - Expert Modules : B H Recognized as an expert in the field with leading edge technical knowledge. Uses knowledge of business systems and industry requirements to provide technical and process solutions needed to achieve goals and objectives. Acts as the point of contact for a project sponsor. May have project management responsibilities. Generally has seven or more years of consulting experience Business Consultant - Specialist Modules : B H Under general direction, recommends and facilitates quality improvement efforts. Assists in project proposal and presentation. Interfaces with multi-disciplinary team to achieve end-user needs. May have project management responsibilities. Typically has two or more years of consulting experience as well as previous related experience Business Consultant - Senior Modules : B H Under general direction, determines user problem areas and works to define scope of project. Works as part of a larger multi-disciplinary team to solve client issues. Uses technical knowledge gathered over five or more years of previous related experience to provide solution to the end-user Data Management Executive NEW Modules : B I Responsible for the design, development, deployment, maintenance, enhancement and support of hardware/software for structuring/organizing, storing, retrieving, analyzing, and reporting strategic enterprise information and operational/production data. This includes data for Decision Support, Business Intelligence, Customer Relationship Management, Data Warehousing, Meta-data Repositories, Operational Data Stores, and Enterprise Storage Management. May be responsible for the database administrators who perform physical design, modeling, and administration of operational databases. Shares responsibility with Marketing for business intelligence/customer relationship strategy and management processes. Shares responsibility with the Chief Information Security Officer (Position ) for data privacy, and security. Frequently reports to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Data Management Director NEW Modules : B I Responsible for the design and development of hardware/software systems and tools for structuring/organizing, storing, retrieving, analyzing, and reporting data. Responsible for building and maintaining data systems including but not limited to Decision Support, Business Intelligence, Customer Relationship Management, Data Warehousing, Meta-data Repositories, Operational Data Stores, and Enterprise Storage Management. Frequently reports to the Data Management Executive (Position ) or the IT Infrastructure Executive (Position ) IT Administration Director REVISED Modules : B I Directs the preparation, review and consolidation of corporate, regional, subsidiary or divisional information technology budgets and business plans. Ensures adherence to budgets and business plans through the periodic review of financial reports and capital appropriation requests. May be responsible for developing, implementing, and enforcing policies, procedures and standards. May also be responsible for hardware contract administration and/or outsourcing contract administration and service levels, including negotiating contract provisions, interfacing with legal department, and maintaining appropriate documentation. Usually has departmental staff responsibility. Typically reports to the Information Systems Executive (Position ) Information Systems Operations Director NEW Modules : B I Responsible for information systems operations and software systems analysis and programming. May also be responsible for one or more of the following: information center, database management, data security, telecommunications, and/or information systems training. Reviews systems development project requests and coordinates schedules and related departmental activities. Provides overall direction and guidance to assigned project personnel. Prepares activity and progress reports. Typically reports to the Information Systems Executive (Position ), the Chief Information Officer (Position ), or to the Chief Information Officer (Subsidiary/Division) (Position ) IT Asset Management Co-ordinator Modules : B I Under general supervision, responsible for managing asset life cycle (e.g., acquisition, deployment and disposal). Oversees the centralized inventory of hardware (desktop, laptops, servers, equipment) and software (licensing, and media) through use of tools and auditing. Serves as a point of contact for all ordering, tracking, and reconciliation of technology purchases. Typically reports to an IT asset management manager. Mercer Compensation Participation Centre Mercer LLC

91 Vendor Management Director NEW Modules : B I Responsible for IT procurement, contract management, and vendor relationship management. Participates in the budget process to assure adequate appropriation of funds. Manages the procurement, contracts, and evaluation of multiple IT products and services for the entire organization. Works closely with multiple department leaders to understand business needs. Seeks to achieve the highest value service from vendors and evaluates vendor performance according to established performance metrics. Typically reports to the Chief Technology Officer ( ) or to the Purchasing/Procurement Executive ( ) Vendor Management Manager NEW Modules : B I Responsible for the supervision of Vendor Management employees. Approves recommendations and requests for new products, services, and vendors. Develops, or assists in the development of Request for Information (RFIs), Request for Proposal (RFPs), and business cases. Ensures that products and services meet the needs of internal customers. Participates in the negotiation process of service level agreements and ensures that contractual obligations are met. Pursues new vendor relationships when necessary and seeks to achieve the most profitable service from vendors. May initiate contract changes when required. Serves as the point of contact for both internal customers and vendors. Typically reports to the Vendor Management Director (Position ) Vendor Management Analyst - Intermediate NEW Modules : B I Under general supervision, researches vendors of IT related products and services. Recommends new purchases of hardware and software in alignment with company and industry standards. Troubleshoots any existing problems with vendor products and services. Typically reports to the Vendor Management Manager (Position ) IT Change Management - Senior NEW Modules : B I Under general direction, responsible for planning and monitoring smaller scale change management projects and directing specific portions of larger scale projects. Possesses in-depth knowledge of each line of business, in order to anticipate necessary changes in software applications and systems. Recommends and develops strategies for implementing appropriate internal changes or responding to external changes IT Change Management - Intermediate NEW Modules : B I Under general supervision, responsible for the execution of change management projects. Monitors the implementation of change management to ensure that the disruption of normal business operations is minimized. Continuously develops knowledge of business processes, in order to assist in identifying when changes in software applications and systems should be initiated IT Outsourcing Director NEW Modules : B H Assumes an organization-wide leadership role for IT outsourcing and is recognized for strong business management capability. Responsible for the development, delivery and implementation of the contracted outsourced services to the client organization. Responsible for the most complex and critical outsourcing contracts. Manages overall relationships with high profile clients and has frequent and direct contact with the directors and executives to provide technical expertise and project direction Responsible for the overall management of project teams and development of staff. Sets business direction for the IT Outsourcing unit and provides guidance, direction and peer review to all levels of consulting staff. Note: Where individuals are part of an outsource team deployed to fill specific functions at the client organization, match the incumbents to their relevant function/sub-function role Office Automation Manager Modules : B E I Responsible for formulating policies, standards and procedures for the office automation function. Analyzes business requirements and evaluates hardware and software technology to determine optimum office automation configurations. Responsible for selecting and supporting word processing systems and work stations; personal computing equipment and software packages for end-user computing. May also supervise information centre (technical PC assistance to end-users), electronic publishing, office services and supplies, and related areas IT Quality Assurance Manager REVISED, CODE CHANGE Modules : B I Responsible for effectively developing and implementing programs to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Oversees change control process for zero defect software development. Ensures adequate product testing prior to implementation. Administers problem management process, including monitoring and reporting on problem resolution. Makes recommendations to leadership regarding the acquisition and/or implementation of software to increase information systems efficiency. Reports to the Technical Services and Support Director (Position ), to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). Mercer Compensation Participation Centre Mercer LLC

92 IT Quality Assurance Analyst - Senior REVISED, CODE CHANGE Modules : B I Under general direction, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. May create test data for applications. Documents all problems and works to resolve them; reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Acts as an information resource in assigned areas to technical writers and other Quality Assurance Analysts. Performs complex work-flow analysis and recommends quality improvements. Provides functional guidance to less experienced personnel. Typically has five or more years of systems testing experience. Reports to the IT Quality Assurance Manager (Position ) IT Quality Assurance Analyst - Intermediate REVISED, CODE CHANGE Modules : B I Under general supervision, carries out established procedures to ensure all information systems programs and projects meet minimum organization standards and end-user requirements. Thoroughly tests applications to ensure proper operation and freedom from defects. Performs work-flow analysis and recommends quality improvements. Devises improvements to current procedures and develops models of possible future configurations. Documents all problems and works with developers and analysts to resolve them. Typically has two or more years of systems experience. Reports to the IT Quality Assurance Manager (Position ) IT Quality Assurance Analyst - Associate CODE CHANGE Modules : B I Under direct supervision, carries out procedures to ensure that all information systems products and services meet organization standards and end-user requirements. Assists in the testing of software to ensure proper operation and freedom from defects. Documents and works to resolve basic problems. Reports progress on problem resolution to management. This position is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in quality assurance analysis. Reports to the IT Quality Assurance Manager (Position ) Chief Technology Officer REVISED Modules : B I X Responsible for establishing current and long-range direction of technology aimed at keeping the organization on the forefront of change. Generally, this may include the analysis of purchased systems, hardware and software, or the internal design and development of hardware and software systems. Ensures policies and procedures, technical standards and methods and priorities are met as set out by the Chief Information Officer (Position ). Analyzes new technologies and runs competitive analyses. Promotes the interfacing and control of the organization s present technology and the dissemination of technological information throughout the organization. Frequently reports to a Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Telecommunications Executive NEW Modules : B I Directs all telecommunications activities, primarily for the strategic planning and design of voice, data, video, and image telecommunications systems organization-wide. Collaborates with other information systems management staff to coordinate telecommunications software, hardware, and systems capabilities including client server architectures. Plans and recommends long- and short-range changes to the telecommunications systems. Prepares cost estimates for current and proposed telecommunications activities. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with and advises other departments in the use of telecommunications. Prepares activity and progress reports regarding the telecommunications section. Frequently reports to the Chief Information Officer (Position ), to the Chief Information Officer (Subsidiary/Division) (Position ), or to the Information Systems Executive (Position ). This is generally a single incumbent position Telecommunications Director NEW Modules : B I Manages and coordinates the day-to-day planning, design, operations, and maintenance of the voice, data, video, and image telecommunications systems. Assists with the preparation of cost estimates for current and proposed telecommunications activities. Collaborates with Executive Management to coordinate telecommunications plans with the overall business plan. Frequently reports to the Telecommunications Executive (Position ) or to the Information Systems Executive (Position ). Mercer Compensation Participation Centre Mercer LLC

93 IT Architecture Director Modules : B I Responsible for the IT Architecture and overall direction for the organization s technical infrastructure. Assures that systems are operating and performing at the highest level. Provides direction to other IT Architects to develop the organization s technical staff, guiding principles, standards, methods, processes and tools. May facilitate systems solutions discussions with Application, Integration, Infrastructure, and business facing delivery teams to maintain awareness for change management, and impacts related to cross-system dependencies. Provides updates to the IT Infrastructure Executive on the performance and operation of all systems and recommends improvements. Typically reports to the IT Infrastructure Executive (Position ) IT Architecture Manager Modules : B I T Responsible for the IT Architecture and assisting in the direction of the organization s technical infrastructure. Works with technical staff to integrate hardware, software and network interfaces to form a system. Provides leadership and assists in the direction to develop the organization s technical staff. Typically has twelve or more years experience, with one to three years in a management role. Reports to the IT Architecture Director (Position ) or to the IT Infrastructure Executive (Position ) Enterprise Application Integration - Specialist NEW Modules : B I Responsible for designing, developing, testing, and deploying highly complex applications. Works closely with various internal and external IT teams to create solutions that meet business requirements. Ensures enterprise applications are performing properly IT Architect - Senior Modules : B I Translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Recommends products that will evolve the organization s technical infrastructure. Provides leadership in developing the organization s technical staff. Recognized as an expert from twelve or more years of progressive industry experience. Typically reports to the IT Architecture Manager (Position ) IT Architect Modules : B I Addresses problems of systems integration, compatibility, and multiple platforms. Responsible for technical solutions. Performs feasibility analysis on potential future projects to management. Responsible for the technical correctness and completeness of the integrated system design, including work of others. Typically has seven to eleven years of related experience. Typically reports to the IT Architecture Manager (Position ) or to the IT Architect - Senior (Position ) Business Systems Director Modules : B I Responsible for formulating systems scope and objectives relative to the organization s business plan and industry requirements. Requires a high level understanding of organization s business systems and industry requirements. Usually has departmental staff responsibility. Frequently reports to a Chief Information Officer (Position ) Business Systems Analyst - Lead NEW Modules : B I Under general direction, has duties of instructing, directing, and checking the work of other business systems analysts. Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. Acts a team leader for projects with moderate budgets or of a short to intermediate duration. Typically reports to the Business Systems Director (Position ) Business Systems Analyst - Specialist REVISED Modules : B I Top level technical contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to the organization s business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results. Creates detailed specifications from which programs will be written. May have quality assurance responsibilities. Mercer Compensation Participation Centre Mercer LLC

94 Business Systems Analyst - Senior Modules : B I T Under general direction, formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analyzing business and user needs, documenting requirements, and translating them into proper systems requirement specifications. Guides and advises less experienced Business Systems Analysts. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment Business Systems Analyst - Intermediate Modules : B I T Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems. Includes analyzing business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. May guide and advise less experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment Business Systems Analyst - Associate Modules : B I Under direct supervision, assists in formulating and defining systems scope and objectives through research and factfinding combined with a basic understanding of business systems and industry requirements. Analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary under direction of experienced Business System Analysts. Competent to consider most business implications of the application of technology to the current business environment Enterprise Resource Planning (ERP) Project Manager NEW Modules : B I Oversees client/server enterprise application projects from start to finish. Manages and coordinates all development applications including requirements definition, vendor evaluation, strategic systems planning, process reengineering, design, development, documentation, release management, and production support Enterprise Resource Planning (ERP) Business Analyst -Senior NEW Modules : B I T Under general direction, serves as a subject matter expert associated with content, processes and procedures associated with using various programs (e.g., SAP, PeopleSoft, Oracle, etc.). Defines detailed requirements, analyzes business needs, and validates program solutions with the client. Monitors other business analysts in software development methods and processes and implementation of those methods. Details requirements through product development and other functions to support the project team. Evaluates development projects assists in tailoring the development process to meet the project needs. Frequently reports to the Enterprise Resource Planning (ERP) Project Manager (Position ) Enterprise Resource Planning (ERP) Programmer - Senior NEW Modules : B I Under general direction, works primarily in a third party ERP system (SAP, PeopleSoft, Oracle, etc.). Builds and develops application tables, panels, and reports. Codes individual modules and complex functions. Responsible for software integration, external interface development and technical documentation. Designs and develops most aspects of data conversion. Troubleshoots and resolves testing issues. Competent to work at the highest technical level of all phases of ERP client/server enterprise application activities, but requires instruction and guidance in phases. Frequently reports to the Enterprise Resource Planning (ERP) Project Manager (Position ) Enterprise Resource Planning (ERP) Business Analyst - Intermediate NEW Modules : B I T Under general supervision, serves as a subject matter expert on content, processes, and procedures associated with enterprise applications using various programs (e.g., SAP, PeopleSoft, Oracle, etc.). Applies functional knowledge to the design and customization of workflow systems that provide seamless integration for client/server applications. Writes functional requirements, develops test plans, and works with production issues. Frequently reports to the Enterprise Resource Planning (ERP) Project Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

95 Enterprise Resource Planning (ERP) Programmer - Intermediate NEW Modules : B I Under general supervision, works primarily in a third party ERP system (SAP, PeopleSoft, Oracle, etc.). Builds and develops application tables, panels, and reports. Codes individual modules and moderately complex functions. Responsible for software integration, external interface development and technical documentation. Designs and develops some aspects of data conversion. Troubleshoots and resolves testing issues. Competent to work on most phases of ERP client/server enterprise application activities, but requires instruction and guidance in phases. Frequently reports to the Enterprise Resource Planning (ERP) Project Manager (Position ) Electronic Data Interchange (EDI) Specialist CODE CHANGE Modules : B I Provides support for electronic data interchange (EDI) database analysis, design, and operations. Establishes and maintains communications within organization and with partners. Conducts and manages product evaluations. Provides product installation, configuration, and training. Performs systems maintenance to update records, specifications, and operating procedures of partner systems. Maintains EDI account transaction activities Data Modeler Modules : B I Responsible for designing logical and physical data models. Interacts directly with end-users and database developers. Gathers, interprets, develops, and defines business requirements to be used in a decision support system. A degree in Computer Science, strong data modeling skills, prior work with data modeling tools and database technologies, as well as minimum of three years work experience are typically required PC Support Manager REVISED Modules : B I Responsible for overall personal computer activity within the organization. Establishes and implements PC policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end-users. May direct the set-up and maintenance of library for end-user reference. Provides leadership in the effective use of internal data processing, automated office systems, and data communications. May also manage LAN services. Frequently reports to the Information Systems Executive (Position ) PC Support Analyst Modules : B E I Under general supervision, analyzes and evaluates computer products and systems available in the marketplace, to identify possibilities of improving data processing. Analyzes products for compatibility, expandability, and ease of use and support. Recommends to management the support or non-support of evaluated products. Participates in the development and customization of products. May be responsible for working with business units to understand their requirements and then developing effective solutions. Typically reports to PC Support Manager (Position ) Network Services Director Modules : B I Responsible for developing and implementing strategy and procedures for deploying resources in support of network infrastructure, mainframe communications hardware and software, network protocols and security, voice network design and implementation, public and private external connections, corporate cabling systems, facilities renovation, electronic messaging, etc. Frequently reports to a Chief Information Officer (Position ) Network Planning Manager REVISED, CODE CHANGE Modules : B I Responsible for long-term strategic planning to ensure network capacity meets current and future network requirements including planning for remote hardware and communications facilities; developing and implementing system analysis methods, installing, training and support. Defines and develops methodology to ensure compatibility of all software and hardware products at each facility. Monitors and ensures adequate systems performance. Provides ongoing co-ordination in the analysis, acquisition and installation of remote hardware and software. Typically requires a Bachelor s degree in Computer Science, Mathematics or Engineering and six to eight years of experience. May report to the Network Services Director ( ) or to the Systems Analysis and Programming Director (Position ) Planning and Engineering Manager NEW Modules : B I Responsible for the selection, direction, and performance of telecommunication engineering and analysis studies. Supervises and manages sustained engineering projects, test and evaluation programs, and performs normal engineering services (e.g., transmission, circuit design software). May conduct long-term strategic planning activities for LAN/WAN development and implementation including transmission media, system architecture, and general technology guidelines. Analyzes and provides management with information on availability and pricing of telecommunication technology and services. Frequently reports to a Telecommunications Director (Position ) or the Telecommunications Executive (Position ). Mercer Compensation Participation Centre Mercer LLC

96 Client/Server Network Architect REVISED Modules : B I Top level technical expert responsible for designing and developing the client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selecting technological purchases with regards to processing, data storage, data access, and applications development. Sets standard for the client/server relational database structure for the organization (SQL, Oracle, SYBASE, etc.). Responsible for the technical correctness and completeness of the integrated system design. Advises of feasibility of potential future projects to management. Typically has seven to eleven years of experience in a client/server environment Network Planning Analyst - Senior NEW Modules : B I Under general direction, plans and evaluates complex existing network systems and makes recommendations for resources required to maintain and/or expand service levels. Provides highly skilled technical assistance in network planning, engineering, and architecture. Develops technical standards and interface applications, identifies and evaluates new products, and provides resolution for network problems. May interface with vendors to identify and purchase hardware and software. Position may provide functional advice or training to less experienced network planning positions. Typically requires a Bachelor s degree in Computer Science, Engineering, or Mathematics and more than four years of experience in telecom networks. Frequently reports to the Telecommunications Manager (Position ) or to the Network Planning Manager (Position ) LAN/WAN Integrator REVISED Modules : B I Responsible for the overall integration of the enterprise-wide network including the planning, designing, installing, maintaining, managing, and co-ordinating corporate LAN/WAN (may include local, metropolitan, and wide area networks). Has responsibility for technical architecture and recommendations related to the LAN/WAN. Is typically a top-level technical contributor with advanced knowledge and experience in the areas of local and wide area networking, communications, and related hardware and software. Maintains a high level of technical expertise and studies vendor products to determine those which best meet organization needs. Presents information to management which may result in the purchase and installation of hardware, software, and telecommunication equipment. Recommends network security procedures and policies. Knowledgeable in a multi-platform operating environment Network Engineer - Senior CODE CHANGE Modules : B I Under general direction, manages the purchase, installation, and support of network communications, including LAN/WAN systems. Responsible for evaluating current systems. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Plans large scale systems projects through vendor comparison and cost studies. Provides work leadership and training to lower level network engineers. Requires expert knowledge of LAN/WAN systems, networks and applications. Typically requires a Bachelor s degree and at least five years of experience Network Planning Analyst - Intermediate NEW Modules : B I Under general supervision, plans and evaluates moderately complex existing network systems and makes recommendations for resources required to maintain and/or expand service levels. Provides assistance in network planning, engineering, architecture, and the development of technical standards and interface applications. Evaluates new products as assigned. Provides resolution for network problems. Typically requires a Bachelor s degree in Computer Science, Engineering, or Mathematics and at least two years of experience in telecom networks. Frequently reports to the Telecommunications Manager (Position ) or to the Network Planning Manager (Position ) Network Engineer - Intermediate CODE CHANGE Modules : B I Under general supervision, oversees the purchase, installation and support of network communications, including LAN/WAN systems. Works on problems of diverse scope where analysis of situation requires evaluation and judgement. Responsible for evaluating current systems. Assists in the planning of large scale systems projects through vendor comparison and cost studies. Provides work leadership and training to lower level network engineers. Requires thorough knowledge of LAN/WAN systems, networks and applications. Typically requires a Bachelor s degree and two to five years of experience Network Planning Analyst - Associate NEW Modules : B I Under direct supervision, assists in the planning and evaluation of existing network systems. Provides assistance in network planning, engineering, and architecture. Assists in the development of technical standards and interface applications, evaluation of new products and network problem resolutions. Typically requires a Bachelor s degree in Computer Science, Engineering, or Mathematics and less than two years experience. Frequently reports to the Telecommunications Manager (Position ) or to the Network Planning Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

97 Network Engineer - Associate CODE CHANGE Modules : B I Under direct supervision, assists with the installation and support of network communications, including LAN/WAN systems. Follows standard practices and procedures in analyzing situations involving readily identifiable problems. Assists in the planning of large scale systems projects through vendor comparison and cost studies. Requires knowledge of LAN/WAN systems, networks, and applications. Typically requires a Bachelor s degree and less than two years of experience Software Development Executive REVISED Modules : B H This is the top software development position that provides overall direction in the planning, design, and development processes of software programs. Directs activities associated with software product design. Provides overall direction and guidance to subordinate managers and project managers. Frequently reports to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Software Development Director Modules : B H Responsible for planning, directing, and coordinating all activities associated with software development across functional areas within the organization. Participates in developing strategic plans and decisions and ensures standards policies, practices, and strategies are met. Provides leadership to the team managers by providing guidance, planning, and direction. Typically reports to the Software Development Executive (Position ) Software Development Manager Modules : B H Instructs, directs and checks the work of software developers. Requires full technical knowledge and thorough understanding of business application of the project. May schedule and co-ordinate projects. Liaises with other departments regarding timelines and layouts. May also be involved in the design phase of the project. Works with customers and technical staff to resolve problems with software and responds to suggestions for improvements and enhancements. Typically has seven to ten years experience, with one to three years in a management role Software Developer - Lead Modules : B H Under general direction, has duties of instructing, directing, and checking the work of other software developers. Requires full technical knowledge and thorough understanding of business application of the project. Assists in scheduling and co-ordinating projects. May be involved in design phase of project as well. Works with customers and technical staff to resolve problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Participates in development of software user manuals Software Design Engineer - Expert NEW Modules : B H Participates as a top level technical expert both internally and externally in design development, coding, testing, and debugging new software or significant enhancements to existing software. Works with technical staff to understand problems with software and develops specifications to resolve them. Assists in training less experienced programming staff. Typically reports to the Software Development Manager (Position ) Software Architect Modules : B H Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in the design of highly complex software systems. Acts as highest level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. Responsible for project completion. Performs feasibility analysis on potential future projects to management Software Design Engineer - Specialist NEW Modules : B H Provides insight on highly complex design development, coding, testing, and debugging of new software or significant enhancements to existing software. Works with technical staff to understand problems with software and develops specifications to resolve them. Assists in training less experienced programming staff. Reports to the IT Project Manager (Position ) or the Software Development Manager (Position ) Software Developer - Senior REVISED Modules : B H Under general direction, participates as a high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software. Works with technical staff to understand problems with software and develops specifications to resolve them. May act as team leader on less complex projects. Assists in training less experienced programming staff. Typically has four to six years of programming experience. Reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Software Development Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

98 Software Developer - Intermediate REVISED Modules : B H Under general supervision, develops, codes, tests, and debugs new software or enhancements to existing software. Competent to work on fairly complex programs with guidance. Works with technical staff to understand problems with software and resolve them. Typically has two to three years of programming experience. Reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Software Development Manager (Position ) Software Developer - Associate REVISED Modules : B H Under direct supervision, writes programs according to specifications from higher level staff or business analysts. Works with technical staff to learn and understand problems with software. Work is regularly checked. This is an entry level position. Reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Software Development Manager (Position ) Systems Analysis and Programming Director Modules : B I Responsible for all systems analysis and programming activities. Reviews all systems development project requests and co-ordinates schedules and related departmental activities. Provides overall direction and guidance to assigned project personnel. Prepares activity and progress reports regarding all systems analysis and programming sections. Typically reports to the Chief Technology Officer (Position ) Systems Development Manager REVISED Modules : B I T Responsible for the direction of the systems within an organization. Develops policies surrounding the design, testing and documentation of complex programs in order to meet the business and user needs. Typically has ten or more years of system analysis and three to five years of management experience Systems Development Team Leader REVISED Modules : B I T Supervises activities of all systems analysis and programming personnel for a major project, several smaller projects, or a small department. Typically has one to three years of management experience. Reports to the Systems Development Manager (Position ) Systems Development Expert REVISED Modules : B I Guides the evolution of the organization s core technology products. Initiates development activities to support the organization s technical infrastructure. Viewed internally and externally as an expert on key technical issues. Provides leadership in the development of technical staff in the organization. Typically has ten or more years of system analysis experience. Reports to the Systems Development Manager (Position ) Systems Analyst - Specialist NEW Modules : B I Formulates and defines system scope and objectives based on user needs. Devises or modifies highly complex procedures to solve problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. May use Computer Aided Software Engineering (CASE) tools. Provides guidance and training to less experience analysts. Typically reports to the Systems Development Manager (Position ) Systems Analyst - Senior Modules : B I T Under general direction, formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities. May use Computer Aided Software Engineering (CASE) tools. Provides guidance and training to less experience analysts. Typically has five or more years of systems analysis experience Systems Programmer/Analyst - Senior Modules : B I T Under general direction, formulates system scope and objectives through research and fact-finding. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents complex programs. Analyzes and revises existing system logic difficulties as necessary. Competent to work on most complex projects independently. May be responsible for completion of a phase of a project. Provides guidance and training to less experienced analysts and programmers. Typically has five or more years of system analysis experience. Mercer Compensation Participation Centre Mercer LLC

99 Systems Programmer - Senior Modules : B I T Under general direction, devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Provides guidance and training to less experience programmers. Typically has five or more years of systems programmer experience. Note: This position does not perform systems analysis functions Systems Analyst - Intermediate Modules : B I T Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work on most phases of applications systems analysis activities. May use Computer Aided Software Engineering (CASE) tools. Typically has two to five years of systems analysis experience Systems Programmer/Analyst - Intermediate Modules : B I T Under general supervision, assists with formulating system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests and debugs programs. Maintains and documents those programs. Analyzes and revises existing system logic difficulties as necessary. Competent to work on most phases of applications systems analysis and programming activities. Typically has two to five years of system analysis experience Systems Programmer - Intermediate Modules : B I T Under general supervision, modifies moderately complex applications programs from detailed specifications. Codes, tests, debugs, documents, and maintains those programs. Competent to work on most phases of applications programming activities. Typically has two to five years of systems programmer experience. Note: This position does not perform systems analysis functions Systems Analyst - Associate Modules : B I Under direct supervision, assists in research and fact-finding to develop or modify information systems. Assists in preparing detailed specifications from which programs will be written. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work on several phases of applications systems analysis activities, but requires instruction and guidance in other phases. Work is regularly checked. May use Computer Aided Software Engineering (CASE) tools. This is an entry level position Systems Programmer/Analyst - Associate Modules : B I Under direct supervision, assists in formulating program modules through research and fact-finding to develop or modify an information system. Assists in preparing detailed specifications from which programs will be written. Designs, codes, tests and debugs programs. Maintains and documents those programs. Assists in analyzing and revising existing system logic difficulties as necessary. Competent to work on several phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases. Work is regularly checked. This is an entry level position Systems Programmer - Associate Modules : B I Under direct supervision, modifies applications programs from detailed specifications. Codes, tests, debugs, documents, and maintains those programs. Competent to work on several phases of applications systems programming activities, but requires instruction and guidance in other phases. Work is regularly checked. This is an entry level position. Note: This position does not perform systems analysis functions Web Systems Director Modules : B H Responsible for managing the development of web technology infrastructure, platforms, databases and systems that support the delivery of online products. Plans and implements the web product development and implementation. Builds and manages the web team. Requires knowledge and involvement in all aspects of Internet Technology planning, deployment and implementation. Frequently reports to the Chief Information Officer (Position ). Mercer Compensation Participation Centre Mercer LLC

100 E-commerce Development Manager NEW Modules : B H Responsible for planning, directing, and coordinating all activities associated with electronic commerce, marketing, and communications. Responsible for intra/extranets and commerce platforms and operational support. Develops and facilitates organizational models and structure changes needed to meet the evolving electronic business strategies. Establishes and implements enterprise-wide business systems. Directs technical strategy, design, construction, and maintenance of all marketing, commerce, and operational systems for platform websites. Typically reports to the Web Systems Director (Position ) Web Development Manager NEW Modules : B H Responsible for planning, directing, and coordinating all activities associated with electronic commerce, marketing, and communications. Responsible for intra/extranets and commerce platforms and operational support. Develops and facilitates organizational models and structure changes needed to meet the evolving electronic business strategies. Establishes and implements enterprise-wide business systems. Directs technical strategy, design, construction, and maintenance of all marketing, commerce, and operational systems for platform websites. Typically reports to the Web Systems Director (Position ) Web Developer - Senior NEW Modules : B H T Under general direction, develops, tests, maintains, and supports high-performance, innovative web-based applications. Responsible for analyzing and troubleshooting complex software problems and providing solutions using the latest technologies. Works with management, marketing specialists and information technologists to determine specifications. Typically works on more complex projects. Integrates new web products with existing web applications in order to improve the functionality or design of the organization s website. Uses a variety of internet technologies, techniques and tools to create web applications and web page elements such as user interface features, site animation, special-effects, databases, and e-business applications. May maintain website technical documentation to assist with website maintenance and upgrades. Typically reports to the Web Development Manager ( ) Web Designer - Senior NEW Modules : B H Under general direction, works on an E-commerce team and/or with vendors to design organization s E-commerce website. Uses a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group s efforts to enhance the appeal of the organization s online offerings. Requires understanding of web-based technologies and thorough knowledge of HTML code, browsers, ASP pages, object-oriented technology, and/or other design-related or graphics applications Web Developer - Intermediate REVISED Modules : B H T Under general supervision, develops, tests, maintains, and supports high-performance, innovative web-based applications. Responsible for analyzing and troubleshooting software problems and providing solutions to overcome those problems using the latest technologies. Works with management, marketing specialists and information technologists to determine specifications. Uses a variety of internet technologies, techniques and tools such as graphics software applications and object-oriented languages (e.g., Java, CGI, Visual Basic, HTML, XML) to create web applications and web page elements such as user interface features, site animation, special-effects, databases, and e-business applications. May maintain website technical documentation to assist with website maintenance and upgrades. Business acumen necessary to create business applications which support business strategies. Typically reports to the Web Development Manager ( ) Web Designer - Intermediate NEW Modules : B H Under general supervision, designs and builds web pages using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special effects elements. Contributes to the design group s efforts to enhance the appeal of the organization s online offerings. Designs the website to support the organization s strategies and goals relative to external communications. Typically requires a Bachelor s degree and two to four years of experience in the area of web design. Requires knowledge of web-based technologies including browsers ASP pages, HTML code, object-oriented technology, and graphics software Web Designer - Associate NEW Modules : B H Under direct supervision, designs and builds web pages using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special effects elements. Contributes to the design group s efforts to enhance the appeal of the organization s online offerings. Designs website to support the organization s strategies and goals relative to external communications. Typically requires a Bachelor s degree and one to three years of experience in the area of web design. Requires knowledge of web-based technologies including browsers ASP pages, HTML code, object-oriented technology, and graphics software. Mercer Compensation Participation Centre Mercer LLC

101 Web Developer - Associate NEW Modules : B H Under direct supervision, codes less complex E-commerce websites using HTML, Visual Basic, or other web-based programming languages. Responsible for maintaining a functioning user-accessible website. May be involved in website planning and deployment. Writes documentation regarding the website s technical requirements. Typically requires a Bachelor s degree in computer science and at least one year of experience in web development R&D Engineer (Software) Director NEW Modules : B H Responsible for a single geography or business unit. Most senior manager in their sub-function or function within a region. Directs the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well R&D Engineer (Software) Manager NEW Modules : B H Instructs, directs, and checks the work of software design engineers. Responsible for the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Typically provides a second level management to a group of one or more teams led by a supervisor/team leader R&D Engineer (Software) - Team Leader NEW Modules : B H Responsible for mentoring and the day-to-day operations of a team of software design engineers. Coordinates the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Typically serves as a first line supervisor. Typically reports to the Software Design Engineer Manager (Position ) R&D Engineer (Software) - Expert NEW Modules : B H Recognized as an expert within the organization/industry. Regarded as an authoritative source within a specialized discipline. Responsible for the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Provides insight on complex/large projects. Mentors junior staff but does not have direct supervisory responsibility R&D Engineer (Software) - Lead NEW Modules : B H Responsible for the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Provides insight on complex/large projects. Does not have direct supervisory responsibility but may assist, mentor, and/or train junior staff R&D Engineer (Software) - Senior NEW Modules : B H Under general direction, focuses on the creation of source code or applications for commercial release. May include Applications Development positions as well. Assists junior level staff in carrying out complex assignments. Works under minimal supervision R&D Engineer (Software) - Intermediate NEW Modules : B H Under general supervision, responsible for the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Works under general instruction with some direct supervision R&D Engineer (Software) - Associate NEW Modules : B H Under direct supervision, assists with the development of software applications as a product or product line. Focus is on creation of the source code or application for commercial release. May include Applications Development positions as well. Works under direct supervision, and follows defined procedures/ processes IT Librarian REVISED Modules : B I Under general direction, maintains library of computer-generated files. Classifies and catalogues these files in accordance with such factors as content of data and type of routing. Assigns codes conforming with standardized system. Prepares records for file reference. Issues files on charge-out system. May maintain operations documentation. Reports to the Data Control Clerk - Senior/Team Leader (Position ). Mercer Compensation Participation Centre Mercer LLC

102 IT Training Manager REVISED Modules : B I Responsible for all activities associated with education programs for both the information technology or end-user/pc personnel. May oversee contract fulfillment and service levels of an outsourced training function. Advises on administrative policies and procedures, technical problems, priorities and methods. Prepares activity and progress reports regarding the information systems training section. Typically has seven or more years of IT Training experience. Reports to the Office Automation Manager (Position ) or to the IT Administration Director (Position ) IT Training Specialist - Senior REVISED Modules : B I Under general direction, organizes, prepares and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress and program effectiveness. Competent to work at the highest level of all phases of training. Typically has three to seven years of experience. Reports to the IT Training Manager (Position ) IT Training Specialist - Intermediate REVISED Modules : B I Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress and program effectiveness. Competent to work on most phases of training. Typically has two to three years of experience. Reports to the IT Training Manager (Position ) Telecommunications Manager REVISED Modules : B I Has broad management responsibility for all areas of the telecommunications function. Manages and coordinates the day-to-day planning, design, operations, and maintenance of the telecommunications voice and/or data networks, including client server support, consistent with customer needs, organization objectives, and technological resources. Responsible for strategic and tactical telecommunications planning. Coordinates with customers, vendors, and corporate management. Advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with and advises other sections in the use of telecommunications. May be responsible for billing systems. May report to the Telecommunications Director (Position ) or to the Telecommunications Executive (Position ) Data and Voice Communications Manager REVISED Modules : B E I Responsible for all aspects of the daily operation of both data and voice networks. Manages the development of project plans for the implementation of new telecommunications technology and systems. Directs technical analysis of complex software, hardware, and transmission systems. Coordinates with vendors involved in providing communication activities. May function in either a single or multi-location environment. Typically requires at least eight to ten years of experience in network planning, analysis, operations, and design including two to three years in PC/LAN telecommunications and connectivity. Typically reports to the Telecommunications Manager (Position ) Voice Communications Administrator Modules : B E I Monitors and responds to facility hardware and software problems. Assists vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Oversees the voice messaging system, including backup systems. Evaluates the voice messaging system and recommends upgrades as necessary. Makes phone system additions, changes and installs new station equipment. Requires knowledge of monitoring equipment. Typically reports to the Data and Voice Communications Manager (Position ) IT Infrastructure Executive REVISED, CODE CHANGE Modules : B I This is the top information technology infrastructure position with responsibility for managing the organization s information technology architecture that is designed by the Chief Technology Officer (Position ) and upon which information technology applications operate. Responsible for the physical operation and performance of data centres, servers, networks, and other technology platforms shared across the organization. May oversee other areas such as systems engineering, data centre operations, networking/telecommunications, desktop development and support. Frequently reports to the Chief Information Officer (Position ) or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

103 Information Systems Audit Manager Modules : B I Responsible for all activities relating to the audit of information systems procedures and systems. Develops information systems audit programs and control guidelines. Selects and trains audit personnel. Assigns work to personnel and directs their activities. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with and advises other sections regarding internal controls and security procedures. Prepares activity and progress reports relating to the information systems audit function. Normally reports to financial/general management or corporate audit management Information Systems Auditor - Intermediate REVISED Modules : B I Under general supervision, audits new and existing information systems applications to ensure that appropriate controls exist, processing is efficient and accurate, and systems and procedures are in compliance with corporate standards. Competent to work on most phases of information systems auditing. Reports to the Information Systems Audit Manager (Position ) Technical Writing Manager NEW Modules : B I Responsible for the effective development and implementation of printed and online documentation including programming and operations documents, user manuals, and help screens. Ensures that projects meet quality standards, budgets, and deadlines. May be responsible for developing, implementing, and enforcing policies, standards, and methodologies. Requires understanding of technical writing and may act as editor Technical Writer - Specialist NEW Modules : B I Responsible for preparing and maintaining highly complex systems, programming, and operations documentation, procedures and methods, including user manuals. Maintains a current internal documentation library. Comprehensive knowledge of all phases of documentation. May act as a project leader for larger positions and may provide or coordinate special documentation services as required. Typically reports to the Technical Writing Manager (Position ) Technical Writer - Senior NEW Modules : B I Under general direction, responsible for writing technical copy for various company publications. Responsible for preparing and maintaining operations documentation, user guides and manuals and technical publications. Gathers technical information, prepares written text, and coordinates layout and design of documents. May maintain a current internal documentation library. Provides or coordinates special documentation services as required. Competent to work at the highest level of all phases of documentation. May act as a project leader for larger positions and may provide or co-ordinate special documentation services as required. Typically reports to the Technical Writing Manager (Position ) Technical Writer - Intermediate REVISED Modules : B I Under general supervision, responsible for writing technical copy for various company publications. Responsible for preparing and maintaining operations documentation, user guides/manuals and technical publications. Gathers technical information, prepares written text, and coordinates layout and design of documents. May maintain a current internal documentation library. Competent to work on all phases of documentation. Typically reports to the Technical Writing Manager (Position ) Technical Writer - Associate NEW Modules : B I Under direct supervision, responsible for writing technical copy for various company publications. Assists in preparing and maintaining operations documentation, user guides and manuals and technical publications. Gathers technical information, prepares written text, and coordinates layout and design of documents. May maintain a current internal documentation library. This position is staffed by beginners who have had sufficient educational background. Typically reports to the Technical Writing Manager (Position ) Database Administration Manager REVISED Modules : B I Responsible for all activities related to the administration of computerized databases. Advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with and advises users of various databases. Projects long-range requirements for database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding data management section. Has departmental responsibility, assigns personnel to various projects and directs their activities. Typically requires a Bachelor s degree and five or more years of related experience including supervisory/management experience. Reports to the IT Administration Director (Position ). Mercer Compensation Participation Centre Mercer LLC

104 Client/Server Database Manager REVISED, CODE CHANGE Modules : B I Responsible for all activities related to the administration of databases in a client/server environment. Projects longrange requirements for client/server database administration. Advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with and advises users of various client/server databases. Projects long-range requirements for client/server database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the client/server database management section. Typically has seven or more years progressive database experience in a client/server environment. Reports to the IT Administration Director (Position ) Database Administrator - Specialist NEW Modules : B I Responsible for highly complex projects on the organization s databases. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Prepares activity and progress reports regarding data management section Database Analyst - Senior Modules : B I T Under general direction, designs, develops and maintains organization s database, maintains database dictionaries, monitors standards and procedures and integrates systems through database design. Competent to work at the highest technical level of database management including device allocations, validation checks, organizations, protection, security, data warehousing, statistical modeling and may include JCL. Provides guidance to less experienced personnel. Typically has five or more years of database experience. Reports to the Database Administration Manager (Position ) Client/Server Database Analyst/Programmer - Senior REVISED, CODE CHANGE Modules : B I Under general direction, designs, implements, and maintains complex databases in a client/server environment with respect to access methods, access time, validation checks, organization, security, documentation, and statistical methods. Involved with designing databases and working with the users to develop specifications. Includes maintenance of database dictionaries, overall monitoring and standard procedures, and integration of systems through client/server database design. Competent to work at the highest level of all phases of client/server database analysis/management. Typically has five or more years of database experience in a client/server environment. Reports to the Client/Server Database Manager (Position ) Database Analyst - Intermediate REVISED Modules : B I T Under general supervision, develops and maintains moderately complex databases with respect to access methods and time, device allocation, validation checks, reorganization, statistical methods and may include JCL. Includes maintenance of database dictionaries and integration of systems through database design. Typically has two to five years of database experience. Reports to the Database Administration Manager (Position ) Client/Server Database Analyst/Programmer - Intermediate REVISED, CODE CHANGE Modules : B I Under general supervision, designs, implements, and maintains moderately complex databases in a client/server environment with respect to access methods, access time, validation checks, and statistical methods. Includes maintenance of database dictionaries and integration of systems through client/server database design. Competent to work in most phases of client/server relational database analysis/management. Typically has two to five years of database experience in a client/server environment. Reports to the Client/Server Database Manager (Position ) Oracle Database Administrator CODE CHANGE Modules : B I Responsible for various activities related to the design, implementation and maintenance of the Oracle database(s). Ensures sound database definitions, structures and documentation. Designs security and integrity controls. Maintains and monitors the Oracle database environment(s). Designs and analyzes policies, procedures, and standards relating to database management. Typically requires a Bachelor s degree. Frequently reports to a Database Administration Manager (Position ) Database Analyst - Associate Modules : B I Under direct supervision assists in developing and maintaining databases. Creates data models for the organization including entity relationship diagrams, etc. Duties may include identifying and creating application-specific user views of the data, along with logical access to the various data elements. Work is regularly checked. This is an entry level position. Reports to the Database Administration Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

105 Client/Server Database Analyst/Programmer - Associate REVISED, CODE CHANGE Modules : B I Under direct supervision, assists in the design, implementation, and maintenance of databases in a client/server environment. Competent to work on several phases of client/server database administration such as writing and maintaining simple systems and programs, but requires some instruction and guidance in other areas. Typically has less than two years of database experience in a client/server environment. Reports to the Client/Server Database Manager (Position ) PC Maintenance Technician REVISED, CODE CHANGE Modules : B I Performs preventive maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization. Maintains an adequate inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed. Receives direction from supervisor on work priorities and daily assignments. May report to the PC Support Manager (Position ) or to the Help Desk Manager (Position ) Help Desk Manager REVISED Modules : B I T Manages the day-to-day operations of the organization s help desk so that user problems are identified, prioritized, researched, resolved, and followed-up quickly and competently. Ensures that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Plans, prioritizes, and schedules help desk activities to ensure continuity of service. May be responsible for the development, maintenance, and integrity of help desk software. Provides guidance and training to less experienced personnel Help Desk Supervisor NEW Modules : B I Supervises help desk support to end-users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Reports to the Help Desk Manager (Position ) Telecommunications Help Desk Specialist REVISED Modules : B I Under general direction, responds to user complaints and researches problems associated with the organization s telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users; coordinates with internal support and operations groups or with vendors to resolve problems. Follows up with users to ensure problem has been resolved. Develops supporting documentation of all activities. Handles problems that the firsttier of help desk support is unable to resolve. May provide guidance/training for less-experienced Help Desk personnel. Requires an understanding of technical aspects of telecommunications equipment and systems and vendor capabilities. May have technical certifications and experience with Voice over IP (VoIP). Typically requires four or more years of Help Desk experience in a telecommunications environment. May report to the Help Desk Manager (Position ) Help Desk Support - Senior REVISED, CODE CHANGE Modules : B I T Under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Handles problems that the first-tier of help desk support is unable to resolve. Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced Help Desk personnel. Maintains currency and highest level of technical skill in field of expertise Help Desk Support - Intermediate REVISED, CODE CHANGE Modules : B E I Under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems. May provide guidance and training for less experienced help desk personnel Help Desk Support - Associate REVISED, CODE CHANGE Modules : B I Under direct supervision, acts as first point of contact for user community. Typically resolves basic problems while referring more complex problems to intermediate and/or senior level analysts. Maintains records of correspondence received and action taken. May involve use of problem management database and help desk systems. This position is staffed by beginners who have had sufficient educational background. Mercer Compensation Participation Centre Mercer LLC

106 LAN Administration Manager Modules : B I Responsible for the acquisition, installation, security, maintenance and support/usage of an organization s local area network(s). Manages LAN performance and maintains LAN security, including the enforcement of security procedures. Provides integrated team support and maintenance of LAN hardware and software. Maintains integrity of the LAN hardware and software. Plans, schedules, and co-ordinates LAN software upgrades. Studies vendor products to determine those which best meet organization needs; assists in presentation of information to management resulting in purchase, and installation of hardware, software, and telecommunications equipment. Evaluates new products/technologies to determine impact on existing system configurations. Prepares proposals, cost/benefit analysis, and feasibility studies. Provides liaison support between the PC/LAN team, vendors and internal support group as needed Network Control Manager NEW Modules : B I Responsible for managing the activities of a group of Network Control Supervisors to monitor all activities of the network facilities. Arranges for necessary corrective actions to ensure high-quality transmission on the network. Directs testing and analysis of all elements of the network facilities (including software, power, communications machinery, lines, modems, and terminals). Typically requires eight to ten years of experience. Frequently reports to operations management Network Control Supervisor NEW Modules : B I T Supervises the activities of a group of Network Control Technicians to monitor all activities of the network facilities and ensure high-quality transmission. Supervises testing and analysis of all elements of the network facilities (including software, power, communications machinery, lines, modems, and terminals). Usually serves as primary contact for remote locations and customers to obtain clarification of problems and provides resolution for system failures or degradations. Typically requires six to eight years of experience. Frequently reports to the Network Administration Manager (Position ) or operations management Network Control Technician - Senior REVISED Modules : B I Under general direction, responsible for the most complex testing and analysis of all elements of the network facilities including: power, software, communications devices, lines, modems and terminals. Monitors and controls the performance and status of network resources. Utilizes software and hardware tools to identify and diagnose complex problems and factors affecting network performance. May function in a lead capacity within the department. Provides guidance and direction for less experienced network technicians. Typically requires five or more years of network experience supplemented with continuing education in network/telecommunications. Typically reports to the Network Control Manager (Position ) LAN Administrator - Intermediate REVISED, CODE CHANGE Modules : B I T Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization s local area network, including hardware resources and software applications. Installs all network software. Manages LAN performance and maintains LAN security. Ensures that security procedures are implemented and enforced. Performs LAN security procedures, including implementing login requests. Evaluates, develops and maintains telecommunications systems. Troubleshoots LAN problems. Develops and implements LAN policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on LAN operations. In small and mid-sized organizations, this role may include broader computer operations responsibilities such as management of a client/server environment. Typically requires a Bachelor s degree and two to four years of experience. Typically reports to the LAN Administration Manager ( ) or the Network Services Director (Position ) Network Control Technician - Intermediate REVISED Modules : B I Under general supervision, responsible for the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Monitors and controls the performance and status of network resources. Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance. Typically requires two to five years network experience supplemented with continuing education in network/telecommunications. Typically reports to the Network Control Manager (Position ) Network Control Technician - Associate REVISED Modules : B I Under direct supervision, responsible for assisting higher-level Network Control Technicians in the testing and analysis of all elements of the network facilities (including power, communications machinery, software, lines, modems, and terminals). Monitors systems and advises higher-level Technicians/Supervisor of network status. Alerts supervisor or more experienced technicians of network failures or degradation and assists in performing corrective action. This is an entry level position. Typically reports to the Network Control Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

107 LAN Support Technician - Senior REVISED, CODE CHANGE Modules : B I Under general direction, monitors and responds to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software. May function as lead position providing guidance and training for less-experienced technicians. Usually requires at least four years of experience in data communications troubleshooting. Typically reports to the LAN Administration Manager (Position ) or to the Network Control Manager (Position ) LAN Support Technician - Intermediate REVISED, CODE CHANGE Modules : B I Under general supervision, monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. May assist installing terminals and associated hardware. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware and software, in a multi-protocol environment, and network management software. Usually requires two to four years experience in data communications troubleshooting. Typically reports to the LAN Administration Manager (Position ) or to the Network Control Manager (Position ) LAN Support Technician - Associate REVISED, CODE CHANGE Modules : B I Under direct supervision, assists in monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May provide LAN server support. May assist installing terminals and associated hardware. Requires knowledge of data scopes, patch panels, modems, concentrators, and associated terminal and network management software. This is an entry level position. Typically reports to the LAN Administration Manager (Position ) or to the Network Control Manager (Position ) Configuration Management Analyst Modules : B I Responsible for managing, maintaining and developing the environment for software product build, staging, testing and integration. Assists in defining and implementing software configuration management processes and procedures; such as creating product build scripts and procedures, and integrating those scripts with the software build process. Develops software version control processes and ensures that they are followed on software development projects Statistical Programmer Analyst - Senior Modules : P Under limited supervision, creates and executes Statistical Analysis System programs for research studies. Assists with the planning, design, development and maintenance of software for the monitoring and analysis of clinical trials. Performs statistical programming and validation of analysis, datasets, pooled datasets, statistical tables, summaries, and figures for Phase II-III clinical trials. Collaborates with cross-functional team members and summarizes statistical results. Typically requires a Master s degree or equivalent experience in Computer Science, Mathematics, Statistics, or related field(s) and five or more years in a medical setting Statistical Programmer Analyst - Intermediate Modules : P Under general supervision, provides statistical programming support and validation of analysis, datasets, pooled datasets, statistical tables, summaries, figures, and listings for Phase II-III clinical trials. Employs standardized programs where applicable. Provides input into planning documents such as the project plan, protocol, validation plan, report, and analysis plan. Provides outputs for the clinical trial report. Typically requires a Bachelor s degree or equivalent experience in Computer Science, Mathematics, Statistics, or related field(s) and two to five years experience in a medical setting Systems Integration Manager NEW Modules : B I Responsible for managing the team that completes all activities related to the integration and maintenance of the system. Manages the development of specifications to modify and maintain complex existing applications. Ensures that the organization s applications are adapted, integrated, coded, tested, debugged and documented. Provides guidance to and implements the training for staff. Mercer Compensation Participation Centre Mercer LLC

108 Integration Programmer - Senior REVISED Modules : B I Under general direction, develops specifications to modify and maintain complex existing applications using engineering releases and utilities from the manufacturer. Adapts, integrates, codes, tests, debugs and documents applications for the organization. Competent to work at the highest technical level of all phases of applications programming activities. Provides guidance to and assists in training other analysts and programmers to effectively use the system s technical software. Typically has five or more years of programming experience. Typically reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Systems Integration Manager (Position ) Integration Programmer - Intermediate REVISED Modules : B I Under general supervision, develops specifications to modify and maintain complex existing applications using engineering releases and utilities from the manufacturer. Designs supplementary programs to interface with existing systems, load start-up data and fulfill any special reporting requirements. Adapts, integrates, codes, tests, debugs, documents and maintains those programs. Typically has two to five years of programming experience. Typically reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Systems Integration Manager (Position ) Integration Programmer - Associate REVISED Modules : B I Under direct supervision, works from specifications to assist in parameter set-up, testing and implementing new package releases and training. Assists with the integrating, benchmark testing, debugging and documenting programs. Work is regularly checked. This is an entry level position. Typically reports to the Program/Project Management Office (PMO) Manager (Position ) or to the Systems Integration Manager (Position ) Systems Administration Team Leader NEW Modules : B I Leads all activities related to system administration. Ensures long- term requirements of systems operations and administration are included in the overall information systems planning of the organization. May assist, mentor, and/or coach team members. Responsible for the installation, maintenance, configuration and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system Systems Administrator - Specialist NEW Modules : B I Responsible for highly complex activities related to system administration. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Provides insight on the installation, maintenance, configuration, and enhancements of the system to the staff UNIX Systems Administrator REVISED Modules : B I Responsible for the installation, configuration, and maintenance of UNIX operating systems. Recognizes and troubleshoots problems with server hardware and applications software. Establishes and documents standards and procedures for management review. Requires extensive knowledge of computer operations and familiarity with shell and kernel programming. Typically requires a Bachelor s degree and two to four years experience IS/IT Operations Manager REVISED Modules : B I T Responsible for all activities related to the operation of centralized data processing equipment and peripheral information systems equipment. Activities managed may include data processing, data entry, data control, position language set-up, and tape library. Monitors and improves production procedures. Establishes detailed schedules maximizing equipment use in a centralized information systems department. Advises on administrative policies and procedures, technical problems, priorities and methods. Prepares activity and progress reports regarding the computer operations section. Typically has seven or more years of progressive operations experience. Reports to the Information Systems Director (Position ) Client/Server Operations Manager REVISED, CODE CHANGE Modules : B I Responsible for all activities related to computer operations in a client/server environment. Devises schedules to maximize equipment efficiency. Assists in developing standard operating procedures. Advises on administrative policies and procedures, technical problems, priorities, and methods. Co-ordinates activities to meet specified service level standards. Responsible for meeting specified service level standards. Typically has seven or more years of progressive experience in a client/server environment. Reports to the Technical Planning Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

109 Information Systems Operations Manager NEW Modules : B I Responsible for all information systems operations activities, including computer operations, data entry, data control, operations support, and operating systems programming. Controls revenues and expenses within department and responsible for meeting budget goals and objectives. Provides input to policy-level direction regarding standards and budget constraints. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding information systems operations. Frequently reports to the Information Systems Executive (Position ) or to the Information Systems Operations Director (Position ) Computer Operator - Senior/Team Leader Modules : B I T Responsible for activities relating to the operation of one or more processors and peripheral equipment. Prepares operational cost estimates for current and proposed projects, evaluates vendor proposals for purchases of hardware. Monitors system to determine the point of equipment or program failure. Maintains operating records. May assume shift responsibilities. Typically has five or more years of computer operations experience. Reports to the IT Operations Manager (Position ) Data Control Clerk - Senior/Team Leader Modules : B I Has full technical knowledge of data control activities. Sets up scheduled production runs, ensuring that the following are available: appropriate position language, run documentation, program decks (when necessary) and data files. Monitors library to ensure that the proper generation of data files is available for production runs. Responsible for ensuring that up-to-date position language is maintained and documented for each program that is a part of a scheduled production run. Typically has five or more years of data control experience. Reports to the IT Operations Manager (Position ) Client/Server Operations Analyst - Senior REVISED, CODE CHANGE Modules : B I Under general direction, ensures continued, uninterrupted service through identifying and resolving problems in a client/server environment. Possesses strong knowledge of server and desktop processing/operating systems that enables work at the highest level of all computer operations phases. Competent to handle complex problems concerning systems operations. Confers with software systems engineers in the event that errors require a change in instructions or sequence of operations. Typically has five or more years of experience in a client/server environment. Reports to the Client/Server Operations Manager (Position ) Client/Server Operations Analyst - Intermediate REVISED, CODE CHANGE Modules : B I Under general supervision, monitors and controls systems in a client/server environment in accordance with established routines. Assists in determining equipment settings and operating instructions and maintaining operating records. Requires solid understanding of client/server relationships to identify problem sources concerning system operations. Able to communicate with system users to identify, explain, and resolve less complex problems. Typically has two to five years experience in client/server environment. Reports to the Client/Server Operations Manager (Position ) Operations Scheduler/Co-ordinator Modules : B I Under general direction, schedules operating time of information systems operations in order to ensure that the information systems equipment is used effectively. Recommends standard policies and procedures for providing routine service. Co-ordinates preventive maintenance requirements with operating requirements. Typically reports to the IT Operations Manager (Position ) Client/Server Operations Analyst - Associate REVISED, CODE CHANGE Modules : B I Under direct supervision, assists in monitoring and controlling a computer in a client/server environment. Requires basic knowledge of PC and server processes and operations. Competent to work on several phases of computer operations, but still needs instruction and guidance for other phases. Work is regularly checked. This is an entry level position. Reports to the Client/Server Operations Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

110 Computer Operator - Intermediate REVISED Modules : B I T Under general supervision, monitors and controls a computer by operating the central console or online terminal in accordance with established routines. Continuously observes the operation of equipment, reporting any deviations from standard. May operate auxiliary equipment directly associated with the computer. May maintain records regarding output units and supply inventories. May assist in manipulating controls to rearrange sequence of position steps to continue operations when individual units of the system malfunction. Typically has two to five years of computer operations experience. Reports to the Computer Operator - Senior/Team Leader (Position ) Data Control Clerk - Intermediate Modules : B I Under general supervision, receives and reviews input and output data (grid sheets, scanner documents, paper tapes, magnetic tapes, etc.) Maintains and revises lists, control records and source data used in preparing recurring reports and records; may code source data and lists according to prescribed code designations; performs related clerical and typing duties. Investigates and corrects problems that cause incorrect input or output. Typically has two to five years of data control experience. Reports to the Data Control Clerk - Senior/Team Leader (Position ) Computer Operator - Associate REVISED Modules : B I Under direct supervision, assists in monitoring and controlling a computer by operating the central console or online terminal. May operate auxiliary equipment directly associated with the computer. Work is regularly checked. This is an entry level position. Reports to the Computer Operator - Senior/Team Leader (Position ) Data Control Clerk - Associate Modules : B I Under direct supervision, receives and reviews input and output data (grid sheets, scanner documents, paper tapes, magnetic tapes, etc.). Maintains and revises lists, control records and coding schemes necessary to process source data. Codes data and calculates batch totals where appropriate, inputs data with necessary documentation for computer processing, audits output to ensure control totals are correct and distributes output reports according to pre-determined instructions. Performs related clerical duties. This is an entry level position. Reports to the Data Control Clerk - Senior/Team Leader (Position ) Chief Information Security Officer NEW Modules : B X Highest level executive dedicated to IT security who is responsible for the organization s development and enforcement of security policy and strategy. Oversees the selection, development, deployment, monitoring, maintenance, and enhancement of the organization s security technology. Performs IT risk assessments, audits, and security incident investigation. Administers security programs and procedures. Frequently reports to the Chief Information Officer (Position ), or to the Chief Information Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Data Security Director REVISED Modules : B I Leads the Data Security team and is responsible for directing and implementing the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Responsible for ensuring that all system interfaces and systems traffic, both internally and externally, meet the legal and company protection provisions such as access rights, passwords, connections, Intranet and Internet websites, etc. Typically reports to the Chief Information Security Officer (Position ), Chief Information Officer (Position ), or to the Chief Information Officer (Subsidiary/Division) (Position ) Data Security Manager REVISED Modules : B I T Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Evaluates threats and vulnerabilities to the system and provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures. Typically has eight to twelve years of related experience. Reports to the Data Security Director (Position ) Web Security Manager NEW Modules : B H Responsible for identification, development, implementation, maintenance, and integration of web security measures. Responsible for all procedures necessary to ensure the safety of the organization s website, including transactions across the Internet and all business-to-business/consumer connections. These responsibilities include protecting customers confidentiality and creating firewalls to protect internal information. Provides security backup and ensures system disaster recovery processes are in place. Responsible for remaining up-to-date on current and emerging trends in the area of E-commerce security and how those trends can be incorporated to provide the greatest security for the organization and its customers privacy. Frequently reports to a Business Unit E-commerce Manager. Mercer Compensation Participation Centre Mercer LLC

111 Data Security - Team Leader Modules : B I Assists with direction and implementation of the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Assists in the evaluation of threats and vulnerabilities to the system. Requires thorough knowledge of domain structures, user authentication, and/or digital signatures. Acts as a Team Leader for Security Analysts and Administrators by assigning work to subordinates, monitoring performance and leading projects. Typically has six to eight years of related experience with some experience in managing and leading others. Typically reports to the Data Security Manager (Position ) Disaster Recovery Administrator NEW Modules : B I Under general supervision, responsible for the overall security and integrity of organizational electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan that adequately addresses the organization s requirements and established time frames. Responsible for day-to-day security administration of the organization s data systems and data networks including systems access administration. Typically requires a Bachelor s degree in computer science and five or more years of experience in disaster recovery/business resumption planning. Typically reports to the Chief Information Security Officer (Position ) or to the Web Security Manager (Position ) Web Security Administrator NEW Modules : B H Under general supervision, performs all procedures necessary to ensure the safety of the organization s website and transactions across the Internet including the protection of confidential order information and external business-tobusiness connections. Applies Internet firewall and encryption technologies to maintain organizational and customer security. Ensures that the user community understands and adheres to established security procedures. Updates and deletes users, monitors and performs follow-up compliance violations, and develops security policies, practices and guidelines. Requires experience in Firewall/DMZ design and implementation. Typically reports to the Chief Information Security Officer (Position ) Data Security Analyst - Senior REVISED Modules : B I T Under general direction, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that the user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require an understanding of firewall theory and configuration. Has in-depth knowledge of intrusion detection and Internet architecture. Must be able to weigh business needs against security concerns and articulate issues to management. Frequently reports to the Data Security Manager (Position ) or the Data Security - Team Leader ( ). Typically has four to six years of experience Disaster Recovery Analyst - Senior NEW Modules : B I Under general supervision, assists in the coordination and establishment of disaster recovery programs and business resumption planning across mainframe and client server platforms. Coordinates and monitors simulation testing across all platforms. Aids in investigation, planning, documentation, implementation, and maintenance of disaster recovery plans. Typically requires a Bachelor s degree and one to three years of experience. Frequently reports to the Disaster Recovery Administrator (Position ) Data Security Analyst - Intermediate Modules : B I T Under general direction, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Ensures that user community understands and adheres to necessary procedures to maintain security. Knowledgeable in operating platforms, intrusion detection and Internet architecture. Conducts accurate evaluation of level of security required. May configure system for testing and/or develop security components for systems and networks. Typically reports to the Data Security Manager ( ) or the Data Security - Team Leader (Position ). Typically has two to four years of experience. Mercer Compensation Participation Centre Mercer LLC

112 Data Security Analyst - Associate REVISED Modules : B I Under direct supervision, monitors internal controls and procedures to protect the organization s information technology assets from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Prepares reports for management regarding the effectiveness of data security. May make recommendations for the adoption of new procedures. This is an entry level position. Typically reports to the Data Security Manager (Position ) or the Data Security - Team Leader (Position ) Technical Services Executive REVISED Modules : B I Leads the operations of a technical support team with responsibility for infrastructure performance as well as new technology implementation or roll-outs. Provides technical leadership for, and oversees, the management of outsourcing providers and vendors. Partners with service managers to develop service strategies, delivery and support. Provides technical leadership in deploying of service upgrades and enhancements. Frequently reports to the Chief Technology Officer (Position ) Technical Services and Support Director Modules : B I Responsible for all information systems services and support activities including: computer operations, data entry, data control, operations support and operating systems programming. Responsible for all operating systems analysis and programming activities, including evaluating, selecting and implementing methodologies, tools and techniques such as, Computer Aided Software Engineering (CASE), Fourth Generation Languages and LAN/WAN management to facilitate effective information systems development and support. Consults with personnel in other information systems sections to project software and hardware requirements and to co-ordinate activities. Has full departmental responsibility. Typically reports to the Chief Technology Officer (Position ) Technical Services and Support Manager NEW Modules : B I T Responsible for the operational management of information technology resources within a single country or business unit operations. Ensures that IT systems are maintained in a fully operational condition and recommends system changes to address the needs of internal customers and to improve operational effectiveness. Leads the management of IT personnel and ensures that the business unit has the required level of IT capability to meet the business needs. Manages day to day IT operations within budgets and in accordance with laid down policies Groupware Specialist Modules : B I Responsible for implementing, maintaining, and supporting the organization s messaging system. May work closely with first tier support staff to solve system problems. Ensures smooth integration of all groupware systems in a particular environment. Provides technical support on local groupware replication and client dial-up access issues. Prepares documentation that will assist in the maintenance of the groupware system. May serve as an internal consultant to developers, assisting them in the area of server supports, security, ID files, and other development issues that will aid the process. Has solid working knowledge of WANs, LANs, and telecommunication concepts as they relate to the groupware system and database replication Systems Administrator - Senior CODE CHANGE Modules : B I T Under general direction, responsible for all activities related to system administration. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system Systems Administrator - Intermediate CODE CHANGE Modules : B E I T Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Mercer Compensation Participation Centre Mercer LLC

113 User/Liaison Co-ordinator REVISED, CODE CHANGE Modules : B E I Under general direction, acts as the interdepartmental interface between the user and the systems programming and operations. Responsible for assisting the user to take full advantage of information systems capabilities in meeting current and future business needs. Assists in establishing systems analysis, programming and computer operations priorities in order to provide effective service to all users. Recommends standard policies and procedures for providing routine service. This role is not a Customer Service Representative. Frequently reports to the Technical Services and Support Director (Position ) or to the IT Training Manager (Position ) Systems Administrator - Associate CODE CHANGE Modules : B I Under direct supervision, maintains the integrity of the operating system server environment. Installs system software upgrades including planning and scheduling, testing and co-ordination. Performs workstation and server administration set up. Co-ordinates disk space planning and management. Maintains growth statistics, space forecasts, tape libraries, and software and hardware inventories. Performs data backups and recoveries. Maintains tape libraries. Maintains software and hardware inventories. Monitors and maintains continuity with system software licensing and maintenance agreements. Provides recommendations to hardware and system software planning and budgeting. Maintains production change control schedule and participates in change control Data Warehousing Manager CODE CHANGE Modules : B I Responsible for leading the Data Warehouse team in developing and enhancing the data warehouse user interface. Works in data warehouse environment featuring data design, database architecture, metadata and repository creation. Establishes user requirements definition, design, coding, and execution of test plans. Creates new standards and procedures related to end-user and internal interface development. Works with Data Architect (Position ) on technical issues and system architecture definition. Translates high-level work plans and converts to detailed assignments for team members. Monitors status on assignments, and reviews work for completion/quality. Typically requires five or more years experience and a degree in computer science Data Architect REVISED, CODE CHANGE Modules : B I Under general supervision, works in data warehouse environment which includes data design, database architecture, metadata and repository creation. Responsible for developing data warehousing blueprint, evaluating hardware and software platforms, and integrating systems. Translates business needs into long-term architecture solutions for client. Defines, designs and builds dimensional database schemas. Evaluates reusability of current data for separate analyses. Conducts data sheering to rid the system of old, unused or duplicate data. Reviews object and data models and the metadata repository to structure the data for better management and quicker access. Typically requires two to four years of experience Data Warehousing Analyst - Senior NEW Modules : B I Under general direction, works in a data warehouse environment which includes data design, database architecture, metadata and repository creation. Provides direction and guidance to less experienced team members. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance, and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications. Conducts research into new data warehouse applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse. Incorporates existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse. Typically requires more than four years experience. Frequently reports to the Data Warehousing Manager (Position ) Data Warehousing Analyst - Intermediate REVISED, CODE CHANGE Modules : B I Under general supervision, works in the data warehouse environment which includes data design, database architecture, metadata and repository creation. Assists in the development, maintenance, and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications. Assists in creating new or enhanced components of the data warehouse. Typically requires two to four years experience. Frequently reports to the Data Warehousing Manager (Position ) Web Manager REVISED, CODE CHANGE Modules : B H Responsible for web strategy and operations. Develops business plan and annual budget for website function. Accountable for budget, staff planning, management, and products and service delivery. Oversees operational activities of the website(s) with specific attention aimed at content creation and website maintenance. Typically requires Bachelor s degree in computer science or related field and experience with web technologies and webpage design. Mercer Compensation Participation Centre Mercer LLC

114 Web Content Administrator NEW Modules : B I Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision-making. Responsible for managing and performing website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates, and pursues content. Seeks out customers to gather feedback for website improvement and enhancements. Typically requires a Bachelor s degree in English, Journalism, Graphic Design, Communications, or related field. Requires experience in production management, web page design, HTML, and web graphics types and standards. May report to the Public Relations Director (Position ), the Marketing Executive (Position ), or to the Marketing Executive (Subsidiary/Division) (Position ) Web Administrator REVISED Modules : B E I T Responsible for consulting with internal and external users regarding Web information delivery. Researches and makes recommendations as to what information the organization should communicate via the Web. Ensures timely and accurate postings. Reviews websites for adherence to organization specifications and standards. May oversee corporate chat-room, intranet or client inquiries. Co-ordinates maintenance and upgrade activities with technical specialists and suppliers (for example, website designers, and Internet Service Providers) to ensure the organization receives satisfactory standards of service. Although this is a non-technical position, the incumbent may work closely with technical specialists. Typically reports to the Administrative Executive (Position ), the Public Relations Director (Position ), the Marketing Executive (Position ), or to the Marketing Executive (Subsidiary/Division) (Position ) Software Release - Senior Modules : B H Under general supervision, responsible for managing the software life cycle through the build and release stages. Responsible for all phases of task performance with an emphasis on planning, analysis, testing, documentation, and acceptance phases of the software life cycle. Works with software developers and software engineers to define, implement, and monitor software configuration management processes such as change control, source code version control, code conflict resolution, and effective use of tool techniques. Knowledgeable about debugging environments and testing tools. Typically has five to seven years of experience. Reports to a Software Release Manager Marketing and Sales Executive Modules : B E P S T X Responsible for establishing the organization s sales and marketing strategies and programs, including pricing, distribution, advertising and sales promotion policies. Develops volume, product mix and market share objectives, and monitors performance against the objectives. Directs market research, product planning, sales forecasting and customer relations functions. Directs the efforts of senior sales and marketing management to achieve established sales and profit goals. Typically reports to the Chief Executive Officer (Position ) or to the Chief Operating Officer (Position ). This is generally a single incumbent position. Organizations that are a division, subsidiary or group should not match to this position Marketing and Sales Executive (Subsidiary/Division) NEW Modules : B S X Responsible for establishing the organization s sales and marketing strategies and programs, including pricing, distribution, advertising and sales promotion policies. Develops volume, product mix and market share objectives, and monitors performance against the objectives. Directs market research, product planning, sales forecasting and customer relations functions. Directs the efforts of senior sales and marketing management to achieve established sales and profit goals. Typically reports to the Marketing and Sales Executive (Position ), to the Chief Executive Officer (Subsidiary/Division) (Position ) or to the Chief Operating Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Marketing and Sales Director NEW Modules : B S X Responsible for the commercialization of the company s products, defining market policies and strategies to be implemented to achieve established objectives. Administers the activities of market development, pricing policy, sales logistics, sales plans and budgets. Ensures that budget goals for sales volume and profitability are reached and that the company s market share is maintained or increased. Directs market research, product planning, sales forecasting and customer relations functions. Typically reports to the Marketing and Sales Executive (Position ) or to the Marketing and Sales Executive (Subsidiary/Division) (Position ). Mercer Compensation Participation Centre Mercer LLC

115 Business Development Executive Modules : B P S T X Responsible for the analysis of new business opportunities through market research and developing marketing initiatives. Builds collaborative relationships with other organizations. Provides business development leadership and leads efforts on licensing agreements. Co-ordinates with Strategic Planning Director (Position ) to ensure merger/acquisition/licensing activities support long-term organization plans. Typically reports to the Chief Executive Officer (Position ) Business Development Director Modules : B P S X Leads the Business Development team and is responsible for creating new business growth and leading business development licensing and strategic partnering projects. Manages and co-ordinates market and feasibility studies. Liaises with sales, marketing and operations to identify scope and create new business opportunities. Develops and maintains strategic relationships with customers, prospects and industry leaders. Provides general business management. Typically reports to the Business Development Executive (Position ) Business Development Manager Modules : B P S T Establishes trust and builds loyalty with key influence/decision makers to build solid, long-term professional relationships with customers, prospects and industry leaders. Has great understanding of the needs of his/her own organization as well as the client s organization. Responsible for making, maintaining, and researching contacts and opportunities and evaluating, negotiating, and managing business deals, mergers, acquisitions, and alliances Business Development Analyst - Specialist NEW Modules : B S Provides expert insight on complex/large projects in order to develop solid, long-term professional relationships with customers, prospects and industry leaders alongside a Business Development Manager (Position ). Responsible for conducting research aimed at identifying those who might benefit from the services of their organization and evaluating opportunities in areas such as mergers, acquisitions, alliances and business deals Business Development Analyst - Senior REVISED Modules : B S T Under general direction, assists in developing solid, long-term professional relationships with customers, prospects and industry leaders by conducting research to help identify those who might benefit from the services of their organization. May help in evaluating opportunities in areas such as mergers, acquisitions, alliances and business deals. Typically requires a Bachelor s degree and five to seven years of experience in cost proposal development Business Development Analyst - Intermediate REVISED Modules : B P S T Under general supervision, responsible for maintaining the Business Development databases that include proposals, budgets, project costs and analysis, letters, mailings, and contracts. Produces monthly management reports, and supports client service and marketing activities. Typically requires a Bachelor s degree and two to five years of experience in cost proposal development Contract Manager Modules : B E S Responsible for implementing and administering contract practices for products and/or services. Reviews account and product performance. Oversees the RFP process. Responsible for managing a team/department and delegating assignments. Typically has a Bachelor s degree and one to two years of management experience Contract Analyst - Specialist NEW Modules : B S Provides expert insight on complex/large projects in order to implement and administer contracting strategies for products and/or services. Strategies incorporate new product/service launches, developmental products, as well as existing product lines. Monitors account and product performance and responds to trends in the marketplace. Typically requires a Bachelor s degree with a marketing and/or finance concentration and significant work experience market research, sales analysis, finance, statistics, or related analytical area. Typically reports to the Contract Manager (Position ) Contract Analyst - Senior NEW Modules : B S Under general direction, assists in implementing and administering contracting strategies for major products and/or services. Strategies incorporate new product/service launches, developmental products, as well as existing product lines. Monitors account and product performance and responds to trends in the marketplace. Typically requires a Bachelor s degree with a marketing and/or finance concentration and more than five years of work experience in market research, sales analysis, finance, statistics, or related analytical area. Typically reports to the Contract Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

116 Contract Analyst - Intermediate REVISED Modules : B P S Under general supervision, responsible for implementing and administering contracting strategies for products and/or services. Strategies incorporate new product/service launches, developmental products, as well as existing product lines. Monitors account and product performance and responds to trends in the marketplace. Typically requires a Bachelor s degree with a marketing and/or finance concentration and three to five years work experience in market research, sales analysis, finance, statistics, or related analytical area. Typically reports to the Contract Manager (Position ) Contract Co-ordinator - Senior Modules : B E S Responsible for preparing and co-ordinating the RFP process from planning through to the contract follow-up stage. Monitors account and product performance and responds to trends in the marketplace. Typically requires three to five years of experience. Typically reports to the Contract Manager (Position ) Contract and/or Tender Co-ordinator Modules : B E S Under general supervision, researches, tracks and co-ordinates tenders, contracts and rebates. Responsibilities generally include: gathering information for sales presentations, tracking rebates and price changes, performing rebate processing, and maintaining pricing data. May be responsible for contract renewals. Typically reports to the Contract Manager (Position ) and has two to three years of experience Sales and Marketing Analyst - Intermediate REVISED Modules : B S Maximizes retail sales of assigned product lines within designated territory through consistent account management and effective implementation of marketing and special event programs. Analyzes sales data and identifies growth opportunities. Develops and plans special events. Monitors account inventory levels. Heightens company visibility through effective communication with all levels of retail management. May include responsibility for training in-store personnel on new brands and products Retail Link Analyst NEW Modules : B S Under general supervision, works directly with the sales team, analysts and category managers on the Wal-Mart team to support the organization s selling efforts at Wal-Mart. Responsible for developing, analyzing and providing the Wal-Mart Buyer standard retail link report. Ensures that marketing and sales objectives are being met by collecting and verifying information on vendor performance scorecards, new item tracking reports, promotion sell through reports, in stock and out of stock reports, inventory and/or other related reports. Resolves problems by reviewing and analyzing documents and provides alternative solutions to the sales and marketing management team. May also prepare reports, provide data and analytical support for presentations and business reviews. Typically requires 2-3 years of analytical experience Marketing Executive Modules : B E P S T X Responsible for developing policies, programs and objectives for all product/service marketing activities of the corporation. Directs marketing research, product planning and advertising functions to accomplish corporate objectives. Advises and assists top executives on pricing and market considerations affecting sales. Typically reports to the Marketing and Sales Executive (Position ) or to the Chief Executive Officer (Position ). This is generally a single incumbent position. Organizations that are a division, subsidiary or group should not match to this position Marketing Executive (Subsidiary/Division) NEW Modules : B S X Responsible for developing policies, programs and objectives for all product/service marketing activities of the corporation. Directs marketing research, product planning and advertising functions to accomplish corporate objectives. Advises and assists top executives on pricing and market considerations affecting sales. Typically reports to the Marketing Executive (Position ), to the Marketing and Sales Executive (Subsidiary/Division) (Position ) or to the Chief Executive Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Marketing Director Modules : B S X Responsible for developing policies, programs and objectives for all product/service marketing activities within the organization. Directs marketing research, product planning and advertising functions to accomplish objectives. Advises and assists senior management on pricing and other market considerations affecting sales. Typically reports to the Marketing and Sales Executive (Position ), the Marketing and Sales Executive (Subsidiary/Division) (Position ), the Marketing Executive (Position ), or to the Marketing Executive (Subsidiary/Division) (Position ). Mercer Compensation Participation Centre Mercer LLC

117 Marketing Manager Modules : B E S T Implements overall marketing objectives, plans and programs for all products/services of the organization. Conducts and analyzes market research studies pertaining to products/services. Oversees product development from the marketing perspective. Reviews suitability of pricing, market placement, and product introduction. Responsible for advertising and promotion programs, and communication of such within the organization. Reviews competitor information and positions, and adjusts marketing strategy as required Marketing Manager - Nutrition Modules : B S Responsible for developing nutrition research and development programs that support the organization s health care marketing programs. Provides leadership and direction from a nutrition perspective on product launches, legal and regulatory affairs issues. Possesses an expert level of knowledge regarding food regulations as it applies to health and wellness brands, including meal replacement regulations, nutrition labeling and claims regulations. Typically reports to the Marketing Director (Position ) or Research and Development Executive (Position ) Direct Marketing Specialist Modules : B S Develops and implements marketing strategies that support product/brand business plans through selection and use of multiple direct marketing techniques including catalogue, direct mail and telemarketing. Analyzes market research to understand consumer behavior and to identify target opportunities. Proficient in one or more of the following: catalogue management, project management, creative concept and design print production, literature fulfillment and opportunity management. Typically reports to the Marketing Manager (Position ) Marketing Analyst - Senior Modules : B S T Assists in the development and execution of marketing objectives, plans and programs. Provides information which is used to identify and define marketing opportunities for the organization s products and services. Applies marketing principles in the collection, analysis, and interpretation of data, including: trends, consumer and customer habits, pricing and advertising performance. Typically requires five to seven years experience Marketing Analyst Modules : B E S T Assists in the development and execution of marketing objectives, plans and programs. Applies basic marketing principles in the collection, analysis and interpretation of data, including: trends, consumer and customer habits, pricing and advertising performance Marketing Analyst - Nutrition Modules : B S Supports the execution of communication plans and marketing strategies that promote positive health care choices. Provides assistance and direction on guidelines for new product development and nutritional communications. Possesses a detailed understanding of current health nutrition and food regulation issues which may impact the organization s brands. Typically requires a Registered Dietician certification or equivalent degree in Nutrition, Animal or Food Science Marketing Co-ordinator Modules : B S Responsible for sales support activities such as developing and maintaining a client database and customer profiles, coordinating advertising, promotions and marketing events. Acts as a liaison between marketing staff and outside suppliers including mailing houses, vendors and the media. May be responsible for the preparation of marketing materials. Typically reports to the Marketing Manager (Position ) Advertising/Sales Promotion Director Modules : B S X Responsible for developing and implementing the organization s advertising and sales promotion programs. Defines advertising objectives; recommends choice of media; determines most cost-efficient mix of internal and/or external resources and overall effectiveness of advertising strategies. Typically reports to the Marketing and Sales Executive (Position ) Advertising/Sales Promotion Manager REVISED Modules : B S T Responsible for implementing the organization s advertising and sales promotion programs. Defines advertising objectives, recommends choice of media, determines most cost-efficient mix of internal and/or external resources and overall effectiveness of advertising strategies. Mercer Compensation Participation Centre Mercer LLC

118 Marketing Communications Analyst - Senior Modules : B S T Under limited supervision, plans and implements marketing communication programs as part of an overall marketing program or in support of a particular brand or product. Defines approaches and activities to achieve objectives and programs set out by senior managers. Involved with one or more of the following: advertising, sales promotion, and/or business shows. Acts as a liaison between the company and external vendors and agencies such as printers, event organizers, graphic designers, etc. in order to ensure that their work meets the organization s requirements, deadlines, and budget. Typically requires four to six years of experience. Typically reports to the Marketing Manager (Position ) or to the Advertising Manager (Position ) Marketing Communications Analyst - Intermediate Modules : B E S T Under general supervision, plans and implements marketing communication programs as part of an overall marketing program or in support of a particular brand or product. Defines approaches and activities to achieve objectives and programs set out by senior managers. Involved with one or more of the following: advertising, sales promotion and/or business shows. Acts as a liaison between the company and external vendors and agencies such as printers, event organizers, graphic designers, etc. in order to ensure that their work meets the organization s requirements, deadlines, and budget. Typically has two to four years of experience. May report to the Marketing Manager (Position ) or to the Advertising Manager (Position ) Category Management Director Modules : B S T X Leads, organizes and controls the Category Management strategies and activities within the organization. Works closely with Customer Management to ensure alignment and execution against the category and brand strategies by directing and overseeing Category Management joint-working projects with key customers and providing the tools required. Provides directions and feedback to Consumer Marketing and Category/Channel Development to enhance category and brand strategies to play an integral role in enhancing demand through customers in a cost-effective way. Typically reports to the Marketing Executive (Position ) Category Management Manager Modules : B S T Responsible for achieving volume and share targets for assigned projects by creating and executing the right category management plans. Implements category management approaches within the organization, and applies these externally, working collaboratively with customers and field sales. Works closely with customer management group to ensure alignment and execution against the category and brand strategies. Co-ordinates category management jointworking projects with key customers and provides the tools required. Based on the experiences gained with customers, provides feedback and analysis to consumer marketing and category/channel development to enhance category and brand strategies. Provides general and customer-specific selling stories in support of new product and/or marketing initiatives. Provides post-launch support and recommendations to sales and customers through performance tracking and analysis. Plays an integral role in enhancing customer demand in a cost-effective way. May manage consumer database sources (e.g., AC Nielsen). Typically reports to the Category Management Director (Position ) Category Development Manager CODE CHANGE Modules : B S Responsible for developing and managing brand and category trade strategies. Acts as a liaison between Consumer Marketing and Channel Business Managers. Develops and implements national commercial initiatives Category Analyst Modules : B S Develops and executes direct consumer communication. Works with field sales team on developing/executing in-store promotions. Conducts business analysis and makes recommendations on business reviews, marketing plans and sales fundamentals. Develops expertise on competitive manufacturers, local consumer insights, regional differences and key customers. Develops and implements selling concepts and tools to support category projects. Works with team members to prepare plans and deals with suppliers, agencies, legal approvals, etc. for direct to consumer and in-store communication. May manage daily activities of consumer database sources (e.g., AC Nielsen) E-commerce Executive NEW Modules : B S X Responsible for the overall strategy and development of new business efforts. Leads the development of major new business opportunities including creating customer value propositions and communication, developing key capabilities and technology, and building business models and economics to achieve corporate objectives. Leads investment tracking, prioritization and decisions of E-commerce projects across the organization. Remains up-to-date on current and emerging trends and technologies in the area of E-commerce and how they can be incorporated into the overall strategy. Develops new and maintains current E-commerce vendor relationships. Sets key policies and guidelines for customer communication. Leads efforts to set industry standards around payments and online security. Responsible for e-commerce partnerships and alliances including acquisitions and investments. Frequently reports to a Chief Executive Officer (Position ), Chief Operating Officer (Position ), or to the Chief Information Officer (Position ). Note: This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

119 E-commerce Strategy Executive NEW Modules : B S Responsible for the development of the overall E-commerce strategy across the organization. Leads strategic equity investment with other E-commerce organizations representing strategic needs across the business. Develops business plans identifying optimal revenue models, distribution, pricing, and product development strategies. Leads critical strategic partnership negotiation including financial arrangements, customer, and intellectual property rights. Reports to a E-commerce Executive (Position ) E-commerce Marketing Director NEW Modules : B S Responsible for directing the development of E-commerce marketing strategies across the organization. Oversees the development and overall management of the organization s website in order to achieve overall objectives of generating revenue, maximizing customer loyalty, and minimizing operating expenses. Leads the identification and development of transforming customer service opportunities with the objective of becoming the leading online service provider. Responsible for the development and management of all online marketing efforts to achieve optimal efficiency and effectiveness. Reports to the E-commerce Executive (Position ) Non-Technical E-commerce Manager NEW Modules : B S Responsible for the identification, development, and implementation of non-technical strategies and processes that facilitate expanded market exposure. Supervises other organization employees involved in marketing, advertising, strategic alignment, content, and customer support. Responsible for analysis of current and potential trends that may impact E-commerce and organizational strategies. Typically reports to the E-commerce Marketing Director (Position ) Web Product Manager NEW Modules : B S Responsible for planning and developing marketing strategies and objectives to promote product lines dedicated to the organization s web site. Manage the content development team to maximize productivity without compromising quality or integrity of the environment, suggesting and implementing process enhancements as required. Provides analysis and design solutions for new web content requests/enhancements in order to identify specific tasks required for the initiative and provide time and cost estimates for web production. Conducts market research studies as part of product design. Provides product strategy information to a project manager and/or development team for all web product developments and enhancements. Typically requires a Bachelor s degree and five to seven years of experience. Typically reports to the E-commerce Marketing Director (Position ) E-commerce Strategy Manager NEW Modules : B S Responsible for providing vision and defining objectives necessary to implement effective E-commerce business strategies. Required to understand long-term organization objectives and how to achieve them by translating them into an E-commerce presence. Requires business expertise and financial planning experience in a rapidly evolving technical environment. Contributes insights regarding web-oriented business to the overall organization s business and financial decisions. Frequently reports to a E-commerce Strategy Director E-commerce Marketing Manager NEW Modules : B S Works with business units to develop and execute E-commerce marketing strategies for promoting products and services. Ensures that the E-commerce marketing strategy aligns with the overall business strategy. In addition to marketing responsibilities, may manage many of the advertising and content issues related to the E-commerce site. Works closely with design and content teams to ensure site meets marketing objectives. Reviews site access patterns to adjust strategies and plans. Responsible for remaining up-to-date on current and emerging E-commerce trends. Frequently reports to the E-commerce Marketing Director (Position ) E-commerce Marketing Analyst NEW Modules : B S Under general supervision, works to influence individuals and businesses to purchase organization products and services online. Works in business units to identify new and expand current online customer purchasing opportunities. Monitors site access patterns to identify customer habits and use them to develop effective online marketing strategies, tactics, programs and incentives to drive customer acquisition, retention and sales. Analyzes and improves the overall customer web experience using knowledge and insight gained from analytics tools. Conducts research regarding online consumer purchasing trends to help identify the most effective electronic marketing techniques that can be utilized. Seeks out customers to gather feedback of website improvements and enhancements. Typically requires a Bachelor s degree and two to five years of experience. Reports to the e-commerce Marketing Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

120 Web Advertising Analyst NEW Modules : B S Under general direction, responsible for identifying outside organizations websites for the purpose of placing advertisements such as banner ads, hot links, or other methods. May assist with search engine optimization, pay per click (or related program) administration or other methods of generating traffic. Typically requires a Bachelor s degree and two to five years of experience. Reports to the E-commerce Marketing Manager (Position ) Market Research Director Modules : B S X Designs, develops and directs the implementation of consumer marketing plans. Determines market research projects, recommends process improvements, analyzes customer demographics and provides direction around the timing of product promotion. Ensures that product launches are aligned with the organization s marketing strategy. Develops, communicates and implements the strategic direction of the Market Research function. Typically reports to the Marketing Executive (Position ) Market Research Manager Modules : B S T Responsible for providing management with information on the market potential of products or services. Analyzes economic and demographic trends, market characteristics, consumer buying habits, historical sales data and competitor information. Supervises product testing, market sampling and field research Market Research Analyst - Expert NEW Modules : B S Responsible for researching market conditions in local, regional, or national areas to determine potential sales of a product or service. Monitors and identifies competitor s development of marketing strategy, including analysis of pricing, sales, and methods of operation. Analyzes future products and makes recommendations for the development of new products or services. Reports to the Market Research Director (Position ) and/or to the Market Research Manager (Position ) Market Research Analyst - Senior Modules : B S Researches market conditions in local, regional, or national areas to determine potential sales of a product or service and contributes data to the Marketing/Product Director and Marketing/Product Manager. Monitors and identifies competitor s development of marketing strategy, including analysis of pricing, sales, and methods of operation. Organizes information to assist in analyzing future products and makes recommendations for the development of new products or services. May provide guidance to less experienced market research analysts. Usually has three to five years market research experience. Typically reports to Market Research Manager (Position ) or to the Marketing Manager (Position ) Market Research Analyst - Intermediate Modules : B S T Under direct supervision, researches market conditions in local, regional, or national areas to determine potential sales of a product or service and contributes data to the Marketing/Product Director and Marketing/Product Manager. Monitors and identifies competitor s development of marketing strategy, including analysis of pricing, sales, and methods of operation. Organizes information to assist in analyzing future products and makes recommendations for the development of new products or services. Usually has less than two years market research experience. Typically reports to Market Research Manager (Position ) or to the Marketing Manager (Position ) Consumer/Customer Insights Director NEW Modules : B S Develops and leads research strategies for the consumer/customer insights team. Oversees consumer/customer brand, corporate and sales market research information. Uses customized research studies to address specific business issues and formulate insight-based recommendations linked to strategic and financial outcomes. Drives the analyzing of the statistical market and consumer/customer data to assist in category management initiatives. Identifies new product opportunities based on additional insights and findings and outlines the courses of action needed based on results of the research Consumer/Customer Insights Manager REVISED Modules : B S Responsible for consumer/customer brand, corporate and sales market research information. Oversees customized research studies to address specific business issues. Analyzes statistical market and consumer/customer data to assist in category management initiatives. Provides additional insights and perspectives on findings and courses of action based on results of the research. May conduct focus-group research and use market research data to support sales teams. Typically reports to the Consumer/Customer Insights Director (Position ). Mercer Compensation Participation Centre Mercer LLC

121 Technical Marketing Consultant - Specialist NEW Modules : B S Works with cross-functional teams across Product and Consumer Marketing teams to achieve solutions by providing statistical and technical expertise. Has well developed, comprehensive knowledge and skills for developing, scheduling and executing highly complex Technical Marketing programs, including product promotion, sales channels and pricing. Understands both the business problems and the technical solutions. May also act as an interface between the business and IT in defining and influencing data requirements and assist in developing the appropriate solutions. Provides coaching, guidance and point of escalation to other team members. Typically requires seven to ten years of experience Technical Marketing Consultant - Senior NEW Modules : B S Under general direction, works with cross-functional teams across Product and Consumer Marketing teams to achieve solutions by providing statistical and technical advice. Develops, schedules and executes Technical Marketing programs, including product promotion, sales channels and pricing. Understands both the business problems and the technical solutions. May provide assistance to other team members. Typically requires five to seven years of experience Consumer/Customer Insights Analyst Modules : B S Responsible for analyzing statistical market and consumer data to assist the sales force to identify business issues and opportunities and achieve specific account objectives. Analyzes statistical market and consumer/customer data to assist in category management initiatives. Maintains databases and provides competitive information and research data to internal and external clients Customer Marketing Director NEW Modules : B S Responsible for developing and overseeing the implementation of customer-specific marketing initiatives. Works with the Market Research Director (Position ) to identify key points and develop promotional programs and internal sales initiatives driven by key consumer insights to achieve customer marketing objectives. Communicates all key initiatives with the customer marketing and merchandising team. Measures and evaluates the success and effectiveness of each promotional program to determine profitability and ensures programs are consistent with brand strategy. Typically reports to the Marketing Executive (Position ) or to the Marketing Executive (Subsidiary/Division) (Position ) Customer Marketing Manager REVISED Modules : B S Responsible for the implementation of customer-specific marketing initiatives. Works closely with Market Research Manager ( ) to develop promotional programs and internal sales initiatives driven by key consumer insights. Evaluates the success of each promotional program to determine profitability and ensures programs are consistent with brand strategy. Typically reports to the Customer Marketing Director (Position ) Merchandising Manager Modules : B S Responsible for planning, directing and implementing the merchandising activities for major product lines. Responsibilities include: budgeting, buying, promotion and sales Account Merchandiser Modules : B S Responsible for executing in-store merchandising tasks on an as needed basis in order to achieve competitive advantage at store level. This can include display building, blitz coverage to ensure quick new item placement, category realigns, product stocking, new item cut-ins, POP and coupon placement, new store/renovation resets, ongoing shelf maintenance, store data collection, including reporting of competitive activity, booking sheets and limited presentations at store level. May also include participation at trade shows, buying shows, booths, arenas, schools and sporting events Product Development Executive Modules : B P S X Primary responsibility is to expand conceptual ideas into new products. Responsible for successfully aligning technological objectives with marketing objectives. Manages customer contact for modifications or adaptation of product/service to fit customer needs. Frequently reports to a Marketing Executive (Position ) Group Product/Brand Manager Modules : B S T Responsible for developing and implementing comprehensive marketing strategies for an assigned group of products. Monitors and evaluates product development programs, competitive information, market trends, customer needs and product performance. Co-ordinates development of product advertising, pricing and distribution policies. Recommends product modifications. Typically reports to the Marketing Director (Position ). Mercer Compensation Participation Centre Mercer LLC

122 Product/Brand Manager - Senior Modules : B S T Responsible for developing and defining comprehensive marketing strategies and sales objectives for assigned product or products. Monitors and evaluates product development programs, competitive information, market trends, customer needs and product performance to assure the profitability and positioning in the market. Analyzes sales information and projections and prepares forecasts on market evolution and company products. Co-ordinates development of product advertising, pricing and distribution policies. Recommends product modifications. Typically reports to the Marketing Director (Position ) Product/Brand Manager Modules : B E S T Responsible for developing and implementing comprehensive marketing strategies for an assigned product/brand. Develops plans and programs that will establish and maintain current and long-range markets for designated products. These plans include advertising, budgeting, forecasting of manufacturing costs, sales and inventory requirements, and projecting profit and market shares. Monitors and evaluates product development programs, competitive information, market trends, customer needs and product performance. Co-ordinates development of product advertising, pricing and distribution policies to achieve marketing goals for the product/brand. Recommends product modifications. Typically reports to the Product/Brand Manager - Senior (Position ) or Group Product/Brand Manager (Position ) Assistant Brand Manager Modules : B S T Responsible for tactical aspects of brand management often including: working with the category team on promotional plans and strategy, analyzing consumer insight data with the market research department, redeveloping the packaging format of the brand to delight consumers, supporting the Brand Manager, involvement in advertising development and brand PR work Sales Executive Modules : B P S T X Responsible for planning and directing all activities of the sales force, including assignment of sales territories, business development efforts, customer communications, and preparation of sales forecasts. Develops and evaluates sales programs and pricing and distribution policies. Typically reports to the Marketing and Sales Executive (Position ) or to the Chief Executive Officer (Position ). Organizations that are a division, subsidiary or group should not match to this position. This is generally a single incumbent position Sales Executive (Subsidiary/Division) Modules : B E P S X Responsible for planning and directing all activities of the sales force, including assignment of sales territories, business development efforts, customer communications, and preparation of sales forecasts. Develops and evaluates sales programs and pricing and distribution policies. Typically reports to the Sales Executive (Position ), or to the Marketing and Sales Executive (Position ), or to the Chief Executive Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position. Note: Reporting entity must be either a subsidiary or division to match to this position Sales Director Modules : B P S X Responsible for ensuring the organization s sales volume and profitability objectives are met. Responsibilities typically include the establishment of: business development objectives, sales and communications programs and policies, sales territories and forecasts. May develop and monitor distribution policies, customer service programs and pricing strategies. Typically reports to the Marketing and Sales Executive (Position ) or to the Sales Executive (Position ) Division Sales Manager Modules : B S Responsible for executing the organization s sales strategy within a division or a business unit. Implements divisional sales objectives; plans activities of sales force; co-ordinates training; monitors sales force performance and maintains divisional sales records. Reports to the Sales Director (Position ) or Sales Executive (Subsidiary/Division) (Position ) Second Level Sales Manager Modules : B S T Responsible for implementing the organization s sales strategy within an established geographical region or for an established product line. Assists with development of regional or product strategies for sales, marketing, advertising, pricing and distribution strategies. Supervises activities of sales force including customer service, training, and preparation of sales forecasts and expense estimates. May spend a portion of time in direct sales. Sales managers report into this position. Depending on the organization structure, this position may report to a Division Sales Manager (Position ) or to the Sales Director (Position ). Mercer Compensation Participation Centre Mercer LLC

123 First Level Sales Manager Modules : B E P S Responsible for implementing the organization s sales strategy within a specified district or for a specific product. Assists with development of sales, marketing, advertising, pricing and distribution strategies. Supervises activities of district sales force including customer service activities, training, and preparation of sales forecasts and expense estimates. May spend substantial portion of time in direct sales. Sales representatives report into this position. Depending on the organization structure, this position may report to a Second Level Sales Manager (Position ) or to the Division Sales Manager (Position ) Branch Manager Modules : B E S Responsible for managing all operations including training and supervising the activities of the sales force, evaluating staff performance, promoting customer service excellence, selling products and/or services, developing new business and maintenance of a single branch. Typically reports to the First Level Sales Manager (Position ), to the Second Level Sales Manager (Position ), or to the Division Sales Manager (Position ) Sales Representative - Expert NEW Modules : B S Responsible for selling products and services to a wide range of accounts and customers. Accountable for increasing sales/client ratio and expanding customer base. Owns a record of sales achievement. Is an authoritative source with advanced knowledge of company and competitor policies, products and/or services or technology. Provides expert advice to other sales representatives and may train or supervise more junior sales representatives Sales Representative - Specialist NEW Modules : B S Responsible for selling products and services to a wide range of highly complex or major accounts and customers. Accountable for increasing sales/client ratio and expanding customer base. Owns a record of sales achievement alongside a minimum of twelve years of experience and training. Possesses an advanced knowledge of company and competitor policies, products and/or services or technology Sales Representative - Professional Accounts REVISED, CODE CHANGE Modules : B P S Responsible for the implementation and execution of sales programs and strategies to gain recommendation and usage of specialty products, including medical devices, pet care, and over-the-counter medicines. Secures new business and builds on existing core business by calling on health care professionals who can recommend products (e.g., Veterinarians, Optometrists, Pharmacists, etc.). Attains growth and recommendation goals for therapeutic and maintenance products. Conducts sales calls which entail educating individuals who can recommend products on the products benefits and special uses. Introduces/details products and promotions, providing product awareness seminars, etc. Develops key account plans and strategies. Typically requires a Bachelor s degree or equivalent experience in the biotechnology and/or pharmaceutical industry Sales Representative - Senior Modules : B E P S T Responsible for selling products and services to a wide range of accounts and customers. Accountable for increasing sales/client ratio and expanding customer base. Owns a record of sales achievement alongside a minimum of ten years of experience and training. Possesses an advanced knowledge of own and competitor policies, products and/or services or technology. May train or supervise more junior sales representatives Sales Representative - Intermediate Modules : B E P S T Responsible for selling products, technical products and services to a wide range of medium-sized accounts and customers. At minimum, this is a fully qualified working-level (three to five years of experience) sales position with accountability for achieving specific sales objectives Sales Representative - Food Service Modules : B S Responsible for providing food and/or beverage expertise to support sales teams with food service accounts. Develops new and existing food service accounts. Participates in distributor activities such as Food and Trade shows Sales Trainee Modules : B E P S T Responsible for learning sales techniques and reporting daily or weekly activity, typically to a First Level Sales Manager (Position ). Generally focuses on local market accounts and prospects and participates on key account sales teams. This is an entry level position. Mercer Compensation Participation Centre Mercer LLC

124 Commission Accountant - Intermediate NEW Modules : B S Under general supervision, responsible for the maintenance of an accurate calculation of commission and reporting. Activities include routine calculating of commission for sales employees within the organization then documenting for payroll and tax purposes. Typically has two to four years of significant accounting experience. Normally reports to the Division Sales Manager (Position ), Payroll Manager (Position ), or to the Human Resource Manager (Position ) Commission Accounting Clerk - Senior NEW Modules : B S Under direct supervision, responsible for the assistance of an accurate calculation of commission and reporting. Activities include assisting in commission calculating and the completion of forms for submitting figures to payroll and tax professionals. Typically has less than two years of accounting experience. Normally reports to the Division Sales Manager (Position ), to the Payroll Manager (Position ), or to the Human Resource Manager (Position ) Account Management Executive NEW Modules : B S Responsible for planning and directing all activities of the account management function including the development of comprehensive sales strategies to increase volume and profitability for all major accounts in the organization. Is involved in developing pricing strategies, contract negotiations, and possibly supply chain management strategy. Frequently reports to the Sales Executive (Position ) or to the Marketing and Sales Executive (Position ). This is generally a single incumbent position Director, National and/or Key Accounts REVISED Modules : B P S T Responsible for managing a staff of National Account Managers and/or Key Account Managers. Implements comprehensive sales strategies to increase volume and profitability for major accounts and ensure organization sales objectives are met. Manages a trade spend budget for corporate and regional offices. Typically reports into the Account Management Executive (Position ) Key Account Manager - Expert NEW Modules : B S Responsible for selling products and services primarily to a select group of highly complex or major accounts of regional, national or strategic significance. Has extensive product knowledge or technical knowledge and customer relations skills. Recognized as an expert in related field with a minimum of ten years of sales experience National Account Manager Modules : B P S Responsible for the development of alternative direct sales strategies aimed at achieving and/or exceeding the predetermined sales objectives to support the growth of the company s business. Sells products and services primarily to a select group of large national accounts. Typically has extensive product knowledge or technical knowledge and customer relations skills. Typically reports to the Director, National and/or Key Accounts (Position ) Key Account Manager - Senior REVISED Modules : B S T Responsible for selling products and services primarily to a select group of major accounts of regional, national or strategic significance. Typically has extensive product knowledge or technical knowledge and customer relations skills, gathered over five to ten years of sales experience Key Account Manager - Intermediate NEW Modules : B S T Under limited supervision, responsible for selling products and services primarily to a select group of major accounts of regional, national or strategic significance. Typically has product knowledge or technical knowledge and customer relations skills Channel Manager Modules : B S Responsible for developing and managing channel strategy and marketing tactics for each brand/category within their channel portfolio based on shopper and trade expertise. Strategic resource for selling teams to help develop and implement solutions that address shopper insights, brand and customer strategies Indirect Sales Manager Modules : B S Develops and implements strategies for marketing and selling products and services through indirect distribution channels. Recruits and selects national, regional, and/or local retailers, dealers, and agents, and negotiates contractual agreements with these organizations. Manages on-going relationships with third-party vendors, including implementing joint marketing campaigns, developing and distributing promotional and communications materials, ensuring adequate product supplies, training the vendors sales staffs and resolving retailer/dealer/agent issues. Mercer Compensation Participation Centre Mercer LLC

125 Channel Marketing Consultant - Senior NEW Modules : B S Under general direction, responsible for developing and implementing channel strategy and marketing tactics for each brand/category within their channel portfolio based on shopper and trade expertise. Is a strategic resource for selling teams to help develop and implement solutions that address shopper insights, brand and customer strategies. Typically reports to the Channel Manager (Position ) Strategic Sales Director Modules : B E S X Responsible for driving awareness of new technology to facilitate corporate growth. Responsible for leveraging key customer relationships and acts as a liaison between provincial governments and associations. Works with customers at the executive level. Typically has over ten years of experience in sales and marketing. Typically reports to the Sales Executive (Position ) or to the Sales Executive (Subsidiary/Division) (Position ) Alliance Manager NEW Modules : B S Responsible for developing, implementing and managing corporate sponsorships and partnerships with national corporate clients to secure and retain revenues. Works closely with the sales strategic team to plan, develop and implement partner recruitment strategies. Align project activities, objectives, and priorities with the team and corporate objectives, and ensure that project plans and activities are consistent with established goals. Provide market and strategic guidance, develop and review objectives for partner recruitment and develop and review revenue targets and attainment. Manages the expectations of deliverables Pre-Sales Solution Architect - Technical Director NEW Modules : B H S Oversees the pre-sales solution team and develops winning sales strategies, solution designs, and proposal responses. Provides pre-sales technical support to the sales function to assist in the sales effort. Knowledgeable of process necessary to deliver a customized product/service solution and/or technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. Provides direct support in meetings and presentations. Commonly known in the market as Solutions Architect or Solutions Specialist Pre-Sales Product Support Director NEW Modules : B S Responsible for developing strategic and policy development aspects that will have medium to long-term consequences on the operation of the function and perhaps impact elements of the organization s performance. Directs and oversees the pre-sales support function in all the day-to-day activities. Focuses on budget and strategy setting and accountability, career development of others, medium to long-term planning and oversight of project management standards, methodology and execution Sales Engineer Manager NEW Modules : B S Responsible for managing technical sales support to assure successful customer integration and implementation of established organization products. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Knowledgeable of the process of gaining understanding of customer s business and analysis of customer s system and product needs. Oversees the preparation and presentation of technical proposals of how organization s products can meet client s needs and be integrated and implemented with customer s systems and equipment, and assures complete plan is feasible within cost, time, and environment constraints. Manages and coaches sales engineers Pre-Sales Solution Architect- Technical Manager NEW Modules : B H Manages the pre-sales solution team and implements winning sales strategies, solution designs, and proposal responses. Responsible for providing pre-sales technical support to the sales function to assist in the sales effort. Knowledgeable of process necessary to deliver a customized product/service solution and/or technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. Provides support in meetings and presentations. Commonly known in the market as Solutions Architect or Solutions Specialist. Typically reports to the Pre-Sales Solution Architect - Technical Director (Position ) Pre-Sales Product Support Manager NEW Modules : B S Assists in developing and implementing strategic and policy development aspects that will have medium to long-term consequences on the operation of the function and perhaps impact elements of the organization s performance. Manages the pre-sales support function in all the day-to-day activities. Focuses on budget and strategy setting and accountability, career development of others, medium to long-term planning and oversight of project management standards, methodology and execution. Typically reports to the Pre-Sales Product Support Director (Position ). Mercer Compensation Participation Centre Mercer LLC

126 Pre-Sales Consultant (Solution Architect) - Technical Expert NEW Modules : B H Responsible for providing insight and expert advice on complex/large projects. Provides pre-sales technical support and assistance to the junior pre-sales consultants to assist in the sales effort, but does not have direct supervisory responsibilities. Delivers a customized product/service solution by assessing client/prospect/market requirements and translating this into a technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. Assists senior pre-sales management in meetings and presentations. Commonly known in the market as Solutions Architect or Solutions Specialist. Typically reports to the Pre-Sales Solution Architect - Technical Manager (Position ) Sales Engineer - Lead Modules : B P S Under general direction, provides technical sales support to assure successful customer integration and implementation of established organization products. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Typical pre-sales activities include gaining understanding of customer s business and analysis of customer s system and product needs. Prepares and presents technical proposals of how organization s products can meet those needs and be integrated and implemented with customer s systems and equipment. Prepares and presents customer systems/equipment needs plan to organization teams to assure complete plan is feasible within cost, time, and environment constraints. Typical post-sale activities include gathering data and information on customer and participating in developing presentations relative to keeping customer current on how organization s product enhancements can meet customer s changing business needs. This position requires extensive knowledge of organization s products. Typically requires a Bachelor s degree in business or a technical discipline, and more than seven years of experience Pre-Sales Consultant (Solution Architect) - Technical Specialist NEW Modules : B H Responsible for providing insight on complex/large projects. May provide pre-sales technical support and assistance to the junior pre-sales consultants to assist in the sales effort, but does not have direct supervisory responsibilities. Delivers a customized product/service solution by assessing client/prospect/market requirements and translating this into a technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. May assist senior pre-sales management in meetings and presentations. Commonly known in the market as Solutions Architect or Solutions Specialist. Typically reports to the Pre-Sales Solution Architect - Technical Manager (Position ) Pre-Sales Consultant (Product) - Specialist NEW Modules : B S Under general direction, adapts precedents and make significant departures from tradition approaches in the solution of technical or commercial challenges. Requires comprehensive knowledge of a recognized professional disciple and an ability in a highly complex or specialized field to establish and/or modify standard guidelines, techniques or commercial principles. Typically reports into the Pre-Sales Product Support Manager (Position ) Sales Engineer - Senior Modules : B P S Under general direction, provides technical sales support to assure successful customer integration and implementation of established organization products. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Typical pre-sales activities include gaining understanding of customer s business and analysis of customer s system and product needs. Prepares and presents technical proposals of how organization s products can meet those needs and be integrated and implemented with customer s systems and equipment. Prepares and presents customer systems/equipment needs plan to organization teams to assure complete plan is feasible within cost, time, and environment constraints. Typical post-sale activities include gathering data and information on customer and participating in developing presentations relative to keeping customer current on how organization s product enhancements can meet customer s changing business needs. This position requires knowledge of organization s products. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in business or a technical discipline, and more than seven years of experience Pre-Sales Consultant (Solution Architect) - Technical Senior NEW Modules : B H Under general direction, is responsible for working on complex/large projects and assists junior pre-sales consultants in carrying out complex assignments, but does not have direct supervisory responsibilities. May provide pre-sales technical support to the sales function to assist in the sales effort. Delivers a customized product/service solution by assessing client/prospect/market requirements and translating this into a technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. Provides research and findings to senior management to assist in meetings and presentations. Commonly known in the market as Solutions Architect or Solutions Specialist. Typically reports to the Pre-Sales Solution Architect - Technical Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

127 Pre-Sales Consultant (Product) - Senior NEW Modules : B S Under general direction, responsible for applying established professional, technical, commercial and administrative disciplines. Requires knowledge of a recognized professional disciple. Has several years of experience in casework, research or investigation, involvement in a range of challenging projects, and/or coaching from senior specialist staff. May be responsible in instructing more junior staff. Typically requires a Bachelor s degree and a minimum of five years experience. Typically reports into the Pre-Sales Product Support Manager (Position ) Sales Engineer - Intermediate Modules : B P S Under general supervision, provides technical sales support to assure successful customer integration and implementation of established organization products. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Typical pre-sales activities include gaining understanding of customer s business and analysis of customer s system and product needs. Assists in the preparation and presentation of technical proposals of how organization s products can meet those needs and be integrated and implemented with customer s systems and equipment. Assists in the preparation and presentation of customer systems/equipment needs plan to organization teams to assure complete plan is feasible within cost, time, and environment constraints. Typical post-sale activities include gathering data and information on customer and participating in developing presentations relative to keeping customer current on how organization s product enhancements can meet customer s changing business needs. This position requires knowledge of organization s products. Typically requires a Bachelor s degree in business or a technical discipline, and five to seven years of experience Pre-Sales Consultant (Solution Architect) - Technical Intermediate NEW Modules : B H Under general supervision is responsible for working on a wide range of projects. Assists in delivering a customized product/service solution by assessing client/prospect/market requirements and translating this into a technical framework. Works in conjunction with the client and the development team to arrive at the recommended solution. Provides research and findings to senior management to assist in meetings and presentations. Typically reports to the Pre-Sales Solution Architect - Technical Manager (Position ) Pre-Sales Consultant (Product) - Intermediate NEW Modules : B S Under general supervision, applies and uses in-depth knowledge of subject matter. Has experience in casework, research or investigation, involvement in a range of projects, and/or coaching from senior specialist staff. Is required to understand specific client needs or technical requirements in order to apply well-developed skills or knowledge. Typically has a Bachelor s degree and a minimum of three years experience. Typically reports to the Pre-Sales Product Support Manager (Position ) Sales Engineer - Associate Modules : B P S Under direct supervision, assists with providing technical sales support to assure successful customer integration and implementation of established organization products. Supports unit sales plan through pre-sales and/or post-sales technical consulting activities. Typical pre-sales activities include gaining understanding of customer s business and analysis of customer s system and product needs. Assists in the preparation and presentation of technical proposals of how organization s products can meet those needs and be integrated and implemented with customer s systems and equipment. Assists in the preparation and presentation of customer systems/equipment needs plan to organization teams to assure complete plan is feasible within cost, time, and environment constraints. Typical post-sale activities include gathering data and information on customer and participating in developing presentations relative to keeping customer current on how organization s product enhancements can meet customer s changing business needs. This position requires basic knowledge of organization s products. Typically requires a Bachelor s degree in business or a technical discipline, and three to five years of experience Sales Administration Manager Modules : B P S T Leads a team responsible for the administrative and analytical activities of the sales department. Manages order fulfillment, sales contracts, account renewals and maintenance agreements. Requires a knowledge of government regulations related to global trade, commercial logistics, and international shipping Sales Administration Supervisor NEW Modules : B S Co-ordinates the administrative activities of the sales department. Specific responsibilities may include, but are not limited to, preparing sales reports, processing orders, administering commission pay, and managing expense accounts. Other related duties may include conducting background sales research, liaising between field sales representatives and internal operations personnel, and assisting sales and marketing personnel on projects and assignments. Responsible for mentoring and coordination with supervisory accountability. Typically reports to the Sales Administration Manager (Position ) or to the Division Sales Manager ( ). Mercer Compensation Participation Centre Mercer LLC

128 Sales Analyst Modules : B S Compiles, integrates and analyzes all sales information. Assists in developing sales forecasts, annual budget and sales targets. Provides timely and accurate reporting to sales and management teams and assists Sales Management in dealings with customers. Typically reports to the Sales Administration Manager (Position ) Sales Administration Co-ordinator - Senior NEW Modules : B S T Under general direction, co-ordinates the administrative activities of the sales department. Specific responsibilities may include, but are not limited to, preparing sales reports, processing orders, administering commission pay, and managing expense accounts. Other related duties may include conducting background sales research, liaising between field sales representatives and internal operations personnel, and assisting sales and marketing personnel on projects and assignments. May conduct routine checks and review work of more junior employees, but has no formal supervisory responsibilities. Typically reports to the Sales Administration Manager (Position ) or to the Division Sales Manager ( ) Sales Administration Co-ordinator - Intermediate Modules : B P S T Under general supervision, co-ordinates the administrative activities of the sales department. Specific responsibilities may include, but are not limited to, preparing sales reports, processing orders, administering commission pay, and managing expense accounts. Other related duties may include conducting background sales research, liaising between field sales representatives and internal operations personnel, and assisting sales and marketing personnel on projects and assignments. Typically requires two to four years of experience. Typically reports to the Sales Administration Manager (Position ) or to the Division Sales Manager ( ) Sales Administration Co-ordinator - Associate REVISED Modules : B P S T Under direct supervision, assists in co-ordinating the administrative activities of the sales department. Follows guidelines to answer routine internal and external customer enquiries on product availability, delivery times and status of orders. Enters data to maintain customer records, track order status, maintain sales commission and expense records and to generate sales reports. May assist in conducting background sales research. Typically reports to the Sales Administration Manager (Position ) or Division Sales Manager ( ) Demand Planner Modules : B S Responsible for estimating future category demand by defining, tracking and measuring market elements and determining what inventories are necessary to facilitate approval of demand plans and improved category and/or channel decision-making. This is not a forecasting position. If you have a Forecast Analyst, please match to Position Sales Trainer - Intermediate Modules : B S Responsible for sales training programs and training outcomes. Works with sales management to gain knowledge of training scenarios, and facilitates a variety of on and off site sales training courses to support the further development of the sales training curriculum. Determines instructional methods for each sales training session, and tests sales trainees to measure learning progress. Training sessions can include new hire orientation, product training, sales process and consultative selling, presentation skills, phone selling skills and any other key learning required by sales management. Typically requires a Bachelor s degree and at least five years of direct or indirect sales experience. Knowledge of adult learning theory is required. Typically reports to the First Level Sales Manager (Position ), to the Second Level Sales Manager (Position ) or to the Training and Development Manager (Position ) Telesales/Inside Sales Manager NEW Modules : B S Responsible for servicing customers directly by telephone, mail and/or over the counter. Activities include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. Manages and coaches staff. Typically reports to the Sales Executive (Position ), Sales Executive (Subsidiary/Division) (Position ) or to the Sales Director ( ) Inside Sales Representative - Senior NEW Modules : B S Under general direction, responsible for servicing customers directly by telephone, mail and/or over the counter. Activities often include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. Does not have supervisory responsibility but may mentor and assist less experienced staff. Typically reports to Telesales/Inside Sales Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

129 Inside Sales Representative - Intermediate REVISED Modules : B S Responsible for servicing customers directly by telephone, mail and/or over the counter. Activities often include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing Inside Sales Representative - Associate NEW Modules : B S Under direct supervision, responsible for servicing customers directly by telephone, mail and/or over the counter. Activities often include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. Typically reports to Telesales/Inside Sales Manager (Position ) Telesales Representative - Senior NEW Modules : B S Under general direction, responsible for servicing customers through direct telephone conversation. Activities include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. Is involved in less-complex indirect sales activities. Does not have supervisory responsibility but may mentor and assist less experienced staff. This is a fully qualified sales position, with accountability for achieving specific sales objectives. Typically reports to Telesales/Inside Sales Manager (Position ) Telesales Representative - Intermediate REVISED Modules : B S T Under general supervision, responsible for selling products and services through direct telephone communication. Activities may include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. This is a fully qualified sales position, with accountability for achieving specific sales objectives. Typically reports to Telesales/Inside Sales Manager (Position ) Telesales Representative - Associate NEW Modules : B S Under direct supervision, responsible for servicing customers through direct by telephone conversation. Activities may include handling inquiries, processing orders and selling or promoting additional sales. May be involved in verifying product availability, delivery and pricing. Involved in less-complex indirect sales activities. This is a fully qualified sales position, with accountability for achieving specific sales objectives. Typically reports to Telesales/Inside Sales Manager (Position ) Trade Marketing Director Modules : B S T X Responsible for developing and implementing merchandising strategy that supports new marketing and business development initiatives for one or more of the organization s significant products/services. Manages program execution and the trade marketing budget. Liaises with global offices to execute localized marketing promotions. This position may report to the Sales or Marketing function. Typically reports to the Sales Executive (Position ), Marketing Executive (Position ) or to the Marketing and Sales Executive (Position ) Trade Marketing Manager Modules : B S Assists with the development and implementation of merchandising strategies that support new marketing and business development initiatives. Works with cross-functional teams dedicated to brand building and business development. Communicates key information including competitive trade practices to Sales and Category Management teams. Works closely with trade associations to strengthen the organization s market presence. This position may report to the Sales or Marketing function. Typically reports to the Trade Marketing Director (Position ) Trade Marketing Analyst - Intermediate Modules : B S T Supports and executes merchandising and marketing strategies for key accounts and merchandising agencies. Ensures that trade and profitability objectives are met by researching and communicating key information including competitive trade practices to the Trade Marketing Management team. Maintains daily records of trade activity and is accountable for achieving specific sales objectives. May work with cross functional teams dedicated to brand building and business development. Typically reports to the Trade Marketing Manager ( ). Mercer Compensation Participation Centre Mercer LLC

130 Field Service Director Modules : B S X Manages field operations, according to established programs and objectives. Determines policies and short and longrange objectives, particularly those affecting the field operations, including recommending terms and conditions for agreement with customers and supplier, as well as identifying possible new sources of revenue. Participates actively with other service and organization departments in matters of mutual concern to resolve problems and establish objectives, policies and plans to achieve the best interests of the overall business. Implements policies and procedures to ensure consistent effective service for customers while satisfying the business interests of the organization. Creates an operational environment that will motivate team. Initiates and implements field measurement and reporting methods to provide meaningful cost and performance information for sound technical and business decision making. Maintains sound relationships with other organization staff, customers, suppliers and industrial associations. Typically reports to the Sales Executive (Position ) Field Service Manager Modules : B E S Directly manages the field engineers, assets, budgets, and service programs for a limited geographic area. Responsible for managing expenses and meeting revenue objectives. May sell support products such as planning and design services, service contracts etc. Plans staff and expense requirements, prepares revenue and cost budgets, and is responsible for submission of reports to Branch Management. Maintains effective communications with customers and field team members to understand individual support and response requirements better. Allocates personnel and technical resources to ensure adequate response. Makes frequent contact with customers to evaluate and maintain goodwill and satisfaction. Typically reports to the Field Service Director (Position ) or the Second Level Sales Manager (Position ) Field Service Supervisor Modules : B E S Co-ordinates, prioritizes and resolves issues encountered by service technicians in the field. Responsible for coordinating and communicating the coverage, call handling, response time and protocols of service technicians. Through team management, aims to minimize downtime and maximize the first time fix rate of machinery and/or equipment. May also be responsible for providing technical support to customers and the sales team in a given discipline(s) including: systems installations, repairs, preventative maintenance and pro-active follow-up. Typically has one to three years of management experience. Typically reports to the Field Service Manager (Position ) Field Service Representative - Lead Modules : B S Viewed as an expert in the field by organization management and customers. Maintains up-to-date knowledge of equipment modifications, new systems and related technical information to provide a high level of customer support. Primary coach for other technicians in technical and customer relations areas. Proactively manages a support program for assigned account, takes responsibility for informing the customer of additional support services or refers product sales opportunities to the selling team. Bachelor s degree in fields of electrical technology, computer science, related science or equivalent education and experience is required. Typically has six to ten years of related work experience Field Service Representative - Senior Modules : B S Full responsibility for territory and customer accounts. Promotes organization services and/or products to customers. Directs leads for appropriate follow-up. Plans, schedules and performs preventive maintenance. Responds to unscheduled service calls. Meets with customers to work on outstanding issues, obtain feedback, and ensure proper site/account control. Works cross-functionally to resolve outstanding issues. Provides technical training and guidance to less experienced team members. Typically requires a technical college diploma and ongoing related organization training and maintenance experience Field Service Representative - Intermediate Modules : B E S Assumes territory responsibility. Receives general supervision with occasional guidance and technical assistance. Has frequent customer contact which requires a high degree of tact and courtesy. May advise customers on the use of equipment. Installs and repairs instrumentation at customer sites. Plans, schedules and performs preventative maintenance. Typically requires a technical college diploma and three years of work experience Field Service Technical Product Specialist - Intermediate (MEDEC Only) REVISED Modules : D Responsible for answering technical questions from customers and internal sales representatives. Monitors technological trends and has a thorough knowledge or one or more products/services. May assist marketing team and attend trade shows. Typically requires a Bachelor s degree and two to four years of related experience. Mercer Compensation Participation Centre Mercer LLC

131 Field Service Representative - Associate Modules : B S Entry level position for those with technical college diplomas, where a significant amount of time is spent training. Assumes limited territory responsibility. Works alone or with a senior individual. Receives general supervision with regular guidance, counsel and technical assistance. Must possess a comprehensive knowledge about techniques and supplies (e.g., kits/parts, product and its uses). Exercises considerable tact and co-operation with customers and fellow service technicians. Typically requires a technical college diploma Field Service Technician - Senior NEW Modules : B S Under general direction, works with a senior individual and is responsible for addressing technical questions/problems from customers. Exercises considerable tact and co-operation with customers and fellow service representatives. Typically has product certification. Note: Incumbents with technical certifications or ample progressive experience should be matched to the Field Service Representative - Senior (Position ) Field Service Technician - Intermediate NEW Modules : B S Under general supervision, works with a senior individual and is responsible for addressing technical questions/problems from customers. Exercises sufficient tact and co-operation with customers and fellow service representatives. Typically has product certification. Note: Incumbents with technical certifications or ample progressive experience should be matched to the Field Service Representative - Intermediate (Position ) Sales Financing Manager NEW Modules : B S Works with customers and prospective clients to prepare a range of financing prospects in order to maximize the level of sales. Activities include monitoring risk rating accuracy as well as formulating and establishing the group s credit and lending policies, procedures and standards. Manages and coaches the sales financing team. Typically reports to the Sales Executive (Position ) or to the Sales Executive (Subsidiary/Division) (Position ) Sales Financing Consultant - Specialist NEW Modules : B S Responsible for contributing and providing insight to cases with high complexity or special considerations to prepare a range of financing prospects for customers and prospects in order to maximize the level of sales. Activities include monitoring risk rating accuracy as well as formulating and establishing the group s credit and lending policies, procedures and standards Sales Financing Consultant - Intermediate NEW Modules : B S Under general supervision, works with customers and prospects to prepare a range of financing prospects in order to maximize the level of sales. Activities include monitoring risk rating accuracy as well as formulating and establishing the group s credit and lending policies, procedures and standards. May maintain records and perform administrative tasks directly related to sales financing. Typically reports to the Sales Financing Manager (Position ) Integrated Solutions Sales Manager NEW Modules : B H Responsible for selling integrated solutions that bring together both hardware and software products, including solution co-development. Typically works closely with pre-sales solutions architects. Manages and coaches the integrated solutions team to ensure that specific sales strategies and objectives are being met. Typically reports to the Sales Executive (Position ), or to the Sales Executive (Subsidiary/Division) (Position ) Integrated Solutions Sales Team Leader NEW Modules : B H Responsible for mentoring and supervising a group of integrated solutions sales professionals to ensure that strategies and daily team objectives are being met. Assists in selling integrated solutions that bring together both hardware and software products, including solution co-development. Works closely with pre-sales solutions architects. Typically reports to the Integrated Solutions Sales Manager (Position ) Integrated Solutions Sales Professional - Senior NEW Modules : B H Under general direction, responsible for selling integrated solutions that bring together both hardware and software products, including solution co-development. Fully proficient in applying established professional, technical, commercial and administrative disciplines. Is knowledgeable in other disciplines. Typically works closely with pre-sales solutions architects. Assists junior integrated solutions sales professionals in carrying out complex assignments. Typically reports to the Integrated Solution Sales Team Leader (Position ) or to the Integrated Solution Sales Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

132 Integrated Solutions Sales Professional - Intermediate NEW Modules : B H Under general supervision, responsible for selling integrated solutions that bring together both hardware and software products, including solution co-development. Develops a solid understanding of the discipline with a moderate scope of projects and responsibilities. Typically works closely with pre-sales solutions architects. Typically reports to the Integrated Solution Sales Team Leader (Position ) or to the Integrated Solution Sales Manager (Position ) Corporate Contact Centre Operations Executive Modules : C Responsible for the operations of all the organization s contact centre functions. Directs corporate long-range contact centre planning and program development. Defines and plans the achievement of corporate goals and objectives across all contact centres. Provides strategic planning guidelines and monitors marketing of services and products in the marketplace to determine the return on investment for each product line. Directs and prepares studies to determine operational effectiveness and revises programs to increase quality and productivity. Primary responsibilities must be associated with running one or more contact centres. Typically requires ten to twelve years experience, including five to seven years in management. Typically reports to the Chief Executive Officer (Position ). This is generally a single incumbent position Customer Service Executive NEW Modules : B E T X Responsible for all order and service related activities for the customer service function. Oversees the implementation of all policies regarding the resolution of customer account satisfaction and strategies for providing post sales support to clients focused on non-technical customer issues such as purchasing, sales and production. Typically sub-function heads positions report to this position. Typically reports to the Corporate Contact Centre Operations Executive ( ) or to the Marketing and Sales Executive (Position ) Group/Regional Contact Centre Executive Modules : C Directs the operations of multiple contact centres, typically in different locations or with significantly diverse market segments. Oversees operating systems including policies and procedures, operating structure, and information flow for multiple contact centres. Establishes and implements product/service standards for each location to ensure quality and consistency. Analyzes operational practices for effectiveness and practicality. May build industry relations, communicating technologies, and operational concerns through industry networking. Reports to the Corporate Contact Centre Operations Executive (Position ). Note: Do not match this position if a regional structure does not exist within your organization Contact Centre Executive Modules : C Responsible for the entire operation of a single contact centre. Oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards. Analyzes operations and efficiency of the contact centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Primary responsibilities must be related to contact centre operations. Typically reports to the Corporate Contact Centre Operations Executive ( ) or to the Group/Regional Contact Centre Executive (Position ) Contact Centre Administration Manager Modules : C Manages the premises, facilities, and administrative responsibilities for a contact centre. Assists with ordering large purchasing items (furniture and equipment) and service contract negotiations. Manages daily activities of clerical support, maintenance, and distribution areas. Plans, schedules, and co-ordinates team activities to meet operating parameters. Primary responsibilities must be related to contact centre operations. Typically requires two to three years experience and thorough working knowledge of branch administrative procedures Training/Quality Assurance Manager (Contact Centre) Modules : C Manages the training and quality assurance programs. Develops/implements training programs for contact centre personnel, which may include management development programs. Develops evaluation and validation instruments to collect and interpret data assessing the organization needs and training program effectiveness. Conducts training classes in more complex areas. Develops standards for monitoring agents/representatives. Ensures that feedback programs provide agents with guidance to correct problems. Determines and approves personnel activities concerning hiring, training/development, and evaluation of own staff s performance. Typically requires five to seven years experience, including four to six years in management. A degree specializing in adult education or other comparable certification is preferred. Mercer Compensation Participation Centre Mercer LLC

133 Trainer (Contact Centre) - Senior Modules : C Creates and presents training programs for representatives/agents. Tracks and analyzes training programs by examining training participants position performance. Recommends changes to the training programs. Conducts advanced training programs for representatives/agents and first line supervisors on new products/services, selling skills, and/or system changes. Participates in identifying program needs, obtaining technical data, and scheduling programs. May maintain training records. Typically requires three to five years experience. A degree specializing in adult education or other comparable certification is preferred Training/Quality Assurance Analyst - Senior (Contact Centre) Modules : C Monitors and evaluates the success of both training and quality assurance programs. Assesses the quality of inbound and/or outbound telephone calls. Modifies and presents training programs for representatives/agents. Conducts advanced training programs for representatives/agents and first line supervisors on new products/services, selling skills, and/or system changes. Analyzes quality issues and performance measures and presents recommendations to management. Provides feedback and formal education to individuals on the phone. Develops monitoring standards for management approval. Typically requires three to five years related experience. A degree specializing in adult education or other comparable certification is preferred Trainer (Contact Centre) Modules : C Modifies and presents training programs for representatives/agents. May track and analyze training programs by examining training participants job performance. May recommend changes to the training programs. Conducts training programs for representatives/agents and first line supervisors on new products/services, selling skills, and/or system changes. May participate in identifying program needs, obtaining technical data, and scheduling programs. May maintain training records. Typically requires one to three years experience Training/Quality Assurance Analyst (Contact Centre) Modules : C Monitors and evaluates the training and quality assurance programs. Monitors and evaluates the quality of inbound and/or outbound telephone calls. Modifies and presents training programs for representatives/agents. Conducts training programs for representatives/agents and first line supervisors on new products/services, selling skills, and/or system changes. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Typically requires one to three years related experience. A degree specializing in adult education or other comparable certification is preferred Trainer/Scriptwriter (Contact Centre) Modules : C Designs and creates application programs (scripts) for contact centre representatives/agents using designated software and information provided by sales, marketing, or contact centre management. Conducts user training on the use of scripts. Evaluates script programs against user specifications. Analyzes changing departmental needs and revises and maintains programs to meet operational requirements. This is a training and program development role rather than an IS programming position. Typically requires two to four years experience in training and a familiarity with necessary hardware and software Collections - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls Collections - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls. Mercer Compensation Participation Centre Mercer LLC

134 Collections - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls Collections - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls Collections - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls Collections - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls Full Account Management - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships Full Account Management - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships. Mercer Compensation Participation Centre Mercer LLC

135 Full Account Management - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships Full Account Management - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships Full Account Management - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships Full Account Management - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Handles any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships Customer Service Director Modules : B E X Responsible for the development and direction of the order and service related activities for the customer service function. Develops and implements policy for the resolution of customer account satisfaction. Interfaces with other departments (e.g., purchasing, sales, production) for development and co-ordination of customer support activities. Typically reports to the Marketing and Sales Executive (Position ) Customer Service Manager Modules : B C E S T Responsible for the practical implementation of direction set out at director level and for direct supervision of the dayto-day functions of the customer service department including such activities as orders processing, customer inquiries and general correspondence to ensure that customers receive the best possible service. May co-ordinate with other departments such as purchasing, sales, production, engineering or shipping. Typically reports to Customer Service Director (Position ). Mercer Compensation Participation Centre Mercer LLC

136 Customer Service - Team/Group Supervisor Modules : C E T POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Handles customer service inquiries and problems via the telephone and records consistent problem areas. Calls may be inbound or outbound. Customer service is the primary function, but may include minimal selling or promotion of products or services Customer Service - Team Leader Modules : C E POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Handles customer service inquiries and problems via the telephone and records consistent problem areas. Calls may be inbound or outbound. Customer service is the primary function, but may include minimal selling or promotion of products or services Internal Help Desk Support - Senior (Contact Centre) Modules : C Supports phone staff by providing assistance in the most complex customer inquiries concerning organizational products or services. Provides advanced information when responding to the most complex customer inquiries regarding customer accounts and billing. Interprets customer requests and determines appropriate course of action. May conduct research to resolve problems. Typically requires advanced knowledge of multiple products/services and three to five years related experience. Support provided is not related to assistance with information technology Internal Help Desk Support (Contact Centre) Modules : C Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services. Provides information when responding to complex customer inquiries regarding customer accounts and billing. Typically requires an in-depth knowledge of multiple products/services and one to three years related experience. Support provided is not related to assistance with information technology Customer Service Representative - Senior Modules : B C E S T Under general supervision, responsible for handling and resolving more complex customer inquiries/problems. Requires extensive knowledge of the company, products, and/or services. Position may provide functional advice or training to less-experienced customer service representatives. May assess needs and suggest/promote alternative products or services. Reports to the Customer Service Manager (Position ) Customer Service Representative - Intermediate Modules : B C E S T Responsible for providing customer support related to the organization s products and services. Involved in maintaining positive customer relations and responds to problems and inquiries. May handle inquiries of a technical nature Customer Service Representative (No Phone Responsibilities) Modules : C Receives and responds to customer service inquires via mail, fax, and electronic mail. Enters information into computer for the purpose of tracking each customer issue. Researches problem areas and documents processes used to correct issues. Recognizes consistent problem areas and reports to supervisor/manager. This is a non-phone based position. Typically requires one to three years experience Customer Service Representative - Entry Modules : B C E S T Under direct supervision, responsible for answering customer inquiries, resolving basic problems, and/or promote and sell products/services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires limited knowledge of company, products, and/or services. Typically reports to the Customer Service Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

137 Inbound/Outbound - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component Inbound/Outbound - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component Inbound/Outbound - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component Inbound/Outbound - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component Inbound/Outbound - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component. Mercer Compensation Participation Centre Mercer LLC

138 Inbound/Outbound - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Receives and places telephone calls with the assistance of a computerized system. This position handles both inbound and outbound calls, but excludes other surveyed positions such as Customer Service, Collections, and Full Account Management. May include selling component Inbound with Selling - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale Inbound with Selling - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale Inbound with Selling - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale Inbound with Selling - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale. Mercer Compensation Participation Centre Mercer LLC

139 Inbound with Selling - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale Inbound with Selling - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Receives incoming calls and provides some basic level of customer service with the objective of extending contact to sell new or additional products and/or services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale Outbound with Selling - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not Outbound with Selling - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not Outbound with Selling - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not. Mercer Compensation Participation Centre Mercer LLC

140 Outbound with Selling - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not Outbound with Selling - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not Outbound with Selling - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Places outbound calls based on leads and completes the sale of products and/or services online. Selling is the primary function of this position. Although customer relations is a component, maintaining on-going relationships is not Internet Support - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other real-time Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills Internet Support - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other real-time Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills. Mercer Compensation Participation Centre Mercer LLC

141 Internet Support - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other real-time Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills Internet Support - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other real-time Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills Internet Support - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other realtime Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills Internet Support - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Provides service via live Internet chat and other real-time Internet applications. May also respond to customer phone calls and . May answer inquiries, resolve problems, promote and sell products/services. Requires basic PC/Internet skills. Must have understanding of English language and grammar, as well as outstanding written communication skills Outbound - Lead Generation - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale. Mercer Compensation Participation Centre Mercer LLC

142 Outbound - Lead Generation - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale Outbound - Lead Generation - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale Outbound - Lead Generation - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale Outbound - Lead Generation - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale Outbound - Lead Generation - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Places outbound calls and uses scripts to elicit information which is used to create qualified leads for future follow-up. Uses script as a guide and may deviate from script as necessary. Generates sales leads and promotes specials or new services. Has a marketing focus, but typically does not close sale. Mercer Compensation Participation Centre Mercer LLC

143 Inbound - Order Entry - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary Inbound - Order Entry - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary Inbound - Order Entry - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary Inbound - Order Entry - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary Inbound - Order Entry - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary. Mercer Compensation Participation Centre Mercer LLC

144 Inbound - Order Entry - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Uses computerized system to gather information and confirm sales prompted by incoming calls. No selling responsibilities are involved with this activity. Typically transfers calls to appropriate person as necessary Response Collection/Polling - Team/Group Manager Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes Response Collection/Polling - Team/Group Supervisor Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes Response Collection/Polling - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes Response Collection/Polling - Senior Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes Response Collection/Polling - Intermediate Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes. Mercer Compensation Participation Centre Mercer LLC

145 Response Collection/Polling - Entry Level Representative Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Conducts scripted surveys via the telephone for information gathering purposes Technical Support (Phone) - Director NEW Modules : C Responsible for directing processes and strategies for providing post-sales support to clients including first and second level technical assistance. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Team/Group Manager Modules : C T POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff Technical Support (Phone) - Team/Group Manager NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Team/Group Supervisor Modules : C T POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff. Mercer Compensation Participation Centre Mercer LLC

146 Technical Support (Phone) - Team/Group Supervisor NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Responsible for the day-to-day operations of a team of representatives. Plans, directs, supervises, and evaluates work flow. Co-ordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. May monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances, or adjustments. May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team. Typically serves as first line supervisor. Typically requires three to five years experience. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Team Leader Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff Technical Support (Phone) - Team Leader NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Assists supervisor/manager with the management of daily activities over a group of agents, representatives, or similar positions. Provides direction and guidance to less experienced team members. Recognizes and recommends areas needing improvement. May assist in scheduling and co-ordinating team activities. May provide input into hiring decisions and performance appraisals. Typically requires one to three years experience, and some experience as a senior level representative. Handles escalated and unresolved calls from less experienced representatives. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Senior Level Representative Modules : C T POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff. Mercer Compensation Participation Centre Mercer LLC

147 Technical Support (Phone) - Senior Level Representative NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Intermediate Level Representative Modules : C T POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff Technical Support (Phone) - Intermediate Level Representative NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree Specialized Support - Entry Level Representative Modules : C T POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Responds to product/service related inquiries of a technical or complex nature through case management, which typically requires a certification, designation or relevant degree (e.g., Telehealth Nurse, Investment Specialist etc.). May assist/advise internal clients within other functional areas. Handles problem resolution, which may require follow-up and/or escalation to a higher level of expertise. May support via live (chat), , or phone support. This position does not include IT staff Technical Support (Phone) - Entry Level Representative NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Usually requires ability to navigate a computerized data entry system or other relevant applications. May include trainees. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree. Mercer Compensation Participation Centre Mercer LLC

148 Technical Support (Phone) Co-ordinator - Senior Level Representative NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures. Handles situations which may require adaptation of response or extensive research according to customer response. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires extensive knowledge of company, products, and/or services. May require advanced problem solving and/or sophisticated sales techniques. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree. This para-professional role provides support in less complex customer inquires Technical Support (Phone) Co-ordinator - Intermediate Level Representative NEW Modules : C POSITION LEVEL RESPONSIBILITIES: Receives and/or places telephone calls which are predominantly routine but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or trouble shooting. May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales. Requires basic knowledge of company, products, and/or services. May assess needs and suggest/promote alternative products or services. Usually requires ability to navigate a computerized data entry system or other relevant applications. FUNCTIONAL RESPONSIBILITIES: Provides post-sales support to clients including first and second level technical assistance. Handles technical enquiries via /phone and may focus on a specific product line or product suite. This group of professionals deals with support of the company s products. This position does not include IT staff and does not require a certification, designation or relevant degree. This para-professional role provides support in less complex customer inquires Traffic and Scheduling Manager Modules : C Manages the departmental operations for the contact centre. Monitors the application of the traffic and scheduling function, including policy and procedures, operating structure, and information flow. Develops business plan for department operations, including budget development. Ensures that staffing is efficient in order to maintain operational objectives. Analyzes contact centre trends in order to predict long-term and short-term staffing needs. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. Position is responsible for achieving maximum efficiency of productivity for the department. Typically requires five to eight years experience, including one to three years in a management position Traffic and Scheduling Supervisor Modules : C Provides leadership and supervision for the overall traffic and scheduling functions. Responsible for the efficiency/quality of monitoring call volumes. Plans, directs, supervises, and evaluates work flow. Conducts call pattern forecasting activities. Ensures that reporting is accurate and is completed in a timely manner. Manages call list including verifying tracking processes, contact attempts, etc. Resolves systems problems that may affect departmental standards. Forecasts scheduling/headcount/hiring needs. Provides on-the-job training for new hires. Monitors performance of staff members according to established standards. Maintains current knowledge of policies and procedures. Recognizes and recommends operational improvements. Typically requires three to five years industry related experience Traffic and Scheduling Analyst Modules : C Analyzes contact centre trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Monitors call volume of inbound call traffic. Ensures customer service needs are met by co-ordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the contact centre. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Co-ordinates with other departments when outages occur and calls must be redirected. Typically requires an understanding of the contact centre s staffing availability, call volumes, and one to two years related experience. Mercer Compensation Participation Centre Mercer LLC

149 Traffic Manager Modules : C Manages the traffic operations for the contact centre. Monitors the application of the traffic function, including policy and procedures, operating structure, and information flow. Ensures that staffing is efficient in order to maintain operational objectives. Analyzes contact centre trends in order to predict long-term and short-term staffing needs. Position is responsible for achieving maximum efficiency of productivity for the department. Typically requires five to eight years experience, including one to three years in a management position Traffic Supervisor Modules : C Provides leadership and supervision for the overall traffic function. Responsible for the efficiency/quality of monitoring call volumes. Ensures that reporting is accurate and is completed in a timely manner. Resolves system problems that may affect departmental standards. Provides on-the-job training for new hires. Maintains current knowledge of policies and procedures and communicates to traffic staff. Recognizes and recommends operational improvements. Typically requires three to five years industry related experience Traffic Analyst Modules : C Monitors call volume of inbound call traffic and distributes calls based on staff availability. Ensures customer service needs are met by co-ordinating and adjusting call volumes in a timely manner. Creates reports that will be used for capacity planning within the call centre. Co-ordinates with other departments when outages occur and calls must be redirected. Typically requires one to two years experience and an understanding of the contact centre s staffing availability and call volumes Scheduling Manager Modules : C Develops business plan for department operations, including budget development. Develops and monitors the application of scheduling systems, including policy and procedures, operating structure, and information flow. Ensures the volume of work produced meets demand with respect to resource and budgeting targets. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. Typically requires five to eight years experience, including one to three years in management Scheduling Supervisor Modules : C Provides leadership and supervision for the overall scheduling function to ensure programs/projects are appropriately staffed. Plans, directs, supervises, and evaluates work flow. Co-ordinates with Centre Management to develop staffing schedules supporting operational needs. Forecasts scheduling/headcount/hiring needs. Conducts call pattern forecasting activities. Manages call list including verifying tracking processes, contact attempts, etc. Recognizes and recommends operational/scheduling improvements. Monitors performance of staff members according to established standards. Typically requires three to five years experience Scheduling Analyst Modules : C Analyzes contact centre trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. Typically requires one to two years experience and analytical skills Dispatch Supervisor NEW Modules : B L Responsible for mentoring and coordination with supervisory accountability. Handles incoming consumer calls to schedule and dispatch service technicians to problem areas. Responsible for routing of field, distribution or other traffic to meet specific service and delivery commitments. Maintains documentation of crew activities. Typically reports to manager or senior manager Dispatcher - Intermediate NEW Modules : B L Under general supervision, responsible for handling incoming consumer calls to schedule and dispatch service technicians to problem areas. Responsible for routing of field, distribution or other traffic to meet specific service and delivery commitments. Maintains documentation of crew activities Research and Development Executive Modules : B P T X Responsible for formulating and directing research and development programs leading to new or improved products and processes. Provides technical reports and advice to top management, planning and engineering personnel. Provides overall guidance to operating units in product development. Maintains records on process methods, standards and patent issues. Frequently reports to the Chief Executive Officer (Position ). This is generally a single incumbent position. Mercer Compensation Participation Centre Mercer LLC

150 Research and Development Director NEW Modules : B N X Responsible for the co-ordination and implementation of activities related to the new products and technology development areas, as well as for the improvement of existing products and technologies. Provides technical reports and advice to top management, planning and engineering personnel. Typically reports to the Research and Development Executive (Position ) Research Manager Modules : B E N T Responsible for managing a research group or formulating and directing research programs leading to new or improved products, processes, services and equipment within operating units. Provides technical assistance to top management, planning, scientific and engineering personnel. Devises and maintains records related to process methods, standards and patent issues D Modeling - Senior NEW Modules : B H Fully proficient in applying established professional, technical, commercial and administrative disciplines. Full knowledge of one job and a broad understanding of several jobs areas. Under general direction, designs and builds 3D models and databases based upon concept drawings and/or reference materials of real and/or imaginary objects using specialized software. Creates models that are built within the correct scale, may also apply texture to models. These roles are typically found in the Medical, Movie, Video Gaming, Bio-tech, Aerospace and Engineering industries. Assists junior level staff in carrying out complex assignments D Modeling - Intermediate NEW Modules : B H Developing a solid understanding of the discipline with a moderate scope of projects and responsibilities. Under general supervision, designs and builds 3D models and databases based upon concept drawings and/or reference materials of real and/or imaginary objects using specialized software. Creates models that are built within the correct scale, may also apply texture to models. These roles are typically found in the Medical, Movie, Video Gaming, Bio-tech, Aerospace and Engineering industries Scientist - Senior REVISED Modules : B E N Responsible for conducting fundamental or applied research in the biological, physical sciences or in mathematics which are highly complex in nature. Organizes and conducts detailed projects or studies necessitating the expert application of advanced knowledge in a particular field. May entail responsibility for work of other scientists and coordination of a number of unrelated activities. Typically holds a Ph.D. with considerable work experience Scientist - Intermediate REVISED Modules : B E N Carries out fundamental or applied research in the biological or physical sciences or in mathematics requiring appreciable originality and ingenuity. Works under general supervision with advanced knowledge in a particular field. May co-ordinate work of junior research scientists. May represent the laboratory in outside discussions and technical forums. Typically holds a M.Sc. or equivalent with five to seven years experience Scientist - Associate REVISED Modules : B E N Under supervision, performs varied experiments, performs analyses, tests, investigates and studies applications where work may be somewhat difficult, but usually with limited responsibility. Typically holds a minimum of a B.Sc. with some depth of knowledge in a particular field of the biological or physical sciences, or mathematics but with minimal experience Product Development Manager Modules : B O Responsible for identifying and investigating emerging new product opportunities within a defined range of responsibility. Manages staff in the design, development, and testing of select new products. Helps to formulate business plans to develop and implement products. Implements business plans and creatively solves product design, financial, marketing, or administrative problems. Responsible for maintaining knowledge of new trends and products in the appropriate markets. Typically holds a Bachelor s degree with four or more years of experience in specific field Model Maker - Senior Modules : B O Under general direction, designs, arranges, and builds experimental subassemblies and prototype models requiring a high degree of accuracy. Analyzes engineering specifications, sketches, and drawings and applies information to construct special tools or fittings to build models. Receives and inspects parts from vendors and production and determines if parts meet requirements of engineering schematics, standards, and specifications. Typically requires advanced technical school training and more than two years of experience. Mercer Compensation Participation Centre Mercer LLC

151 Model Maker Modules : B O Under direct supervision, assists with the design, arrangement, and building of experimental subassemblies and prototype models requiring a high degree of accuracy. Analyzes engineering specifications, sketches, and drawings and applies information to construct special tools or fittings to build models. Receives and inspects parts from vendors and production and determines if parts meet requirements of engineering schematics, standards, and specifications. Typically requires advanced technical school training and less than two years experience Digital Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other digital engineers. Designs, develops, and maintains digital hardware and systems. Works closely with a development team on projects from concept to launch and into production. Participates in reviews that define customer needs and designs implementation into product. Analyzes equipment to establish operating data and conduct experimental tests. May act as internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Digital Engineer - Senior Modules : B N Under general direction, designs, develops, and maintains digital hardware and systems. Works closely with a development team on projects from concept to launch and into production. Participates in reviews that define customer needs and designs implementation into product. Analyzes equipment to establish operating data and conduct experimental tests. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Digital Engineer - Intermediate Modules : B N Under general supervision, designs, develops, and maintains digital hardware and systems. Works closely with a development team on projects from concept to launch and into production. Participates in reviews that define customer needs and designs implementation into product. Analyzes equipment to establish operating data and conduct experimental tests. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Digital Engineer - Associate Modules : B N Under direct supervision, assists with the design, development, and maintenance of digital hardware and systems. Works closely with a development team on projects from concept to launch and into production. Participates in reviews that define customer needs and designs implementation into product. Analyzes equipment to establish operating data and conduct experimental tests. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Design Engineer - Lead Modules : B N Under general direction, instructs, directs and checks the work of other design engineers. Responsible for designing new products and processes and improving and maintaining existing products. May conduct design analysis on components and/or assemblies to assist in the development process by ensuring designs are cost efficient, manufacturable, and reliable. Communicates with the other engineering personnel to co-ordinate the interrelated design and assure project completion. May act as internal consultant providing technical guidance on most complex projects. This is a nonsupervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Design Engineer - Senior Modules : B N Under general direction, responsible for designing new products and processes and improving and maintaining existing products. May conduct complex design analysis on components and/or assemblies to assist in the development process by ensuring designs are cost efficient, manufacturable, and reliable. Communicates with the other engineering personnel to co-ordinate the interrelated design and assure project completion. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Design Engineer - Intermediate Modules : B N Under general supervision, responsible for designing new products and processes and improving and maintaining existing products. May conduct design analysis on components and/or assemblies to assist in the development process by ensuring designs are cost efficient, manufacturable, and reliable. Communicates with the other engineering personnel to co-ordinate the interrelated design and assure project completion. Typically requires a Bachelor s degree in Engineering and three to five years of related experience. Mercer Compensation Participation Centre Mercer LLC

152 Design Engineer - Associate Modules : B N Under direct supervision, assists with the design of new products and processes, and improves and maintains existing products. May conduct design analysis on components and/or assemblies to assist in the development process by ensuring designs are cost efficient, manufacturable, and reliable. Communicates with the other engineering personnel to co-ordinate the interrelated design and assure project completion. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Designer - Senior Modules : B N Under general direction, works in close support with other engineering design personnel in the preparation and carrying out of original or adaptations to designs and design changes, necessitated by inadequate tolerances, general manufacturing problems, and/or customer requirements. Prepares complex sketches and completes detail and layout drawings. Makes layouts of components, calculates stack-up of detail components, and prepares major cost studies consisting of new details and/or marked prints and all supporting documentation. Analyzes cost effective solutions and prepares progress reports. Requires independent judgement and initiative. Typically requires technical training or equivalent and more than four years of experience Designer - Intermediate Modules : B N Under general supervision, works in close support with other engineering design personnel in the preparation and carrying out of original or adaptations to designs and design changes, necessitated by inadequate tolerances, general manufacturing problems, and/or customer requirements. Prepares moderately complex sketches and completes detail and layout drawings. Makes layouts of components, calculates stack-up of detail components, and may prepare major cost studies consisting of new details and/or marked prints and all supporting documentation. Typically requires technical training or equivalent and two to four years of experience Designer - Associate Modules : B N Under direct supervision, assists engineering design personnel in the preparation and carrying out of original or adaptations to designs and design changes, necessitated by inadequate tolerances, general manufacturing problems, and/or customer requirements. Prepares simple sketches and completes detail and layout drawings. Makes layouts of components, calculates stack-up of detail components, and may prepare minor cost studies consisting of new details and/or marked prints and all supporting documentation. Typically requires technical training or equivalent and less than two years of experience Engineering Executive Modules : B N P X Accountable for the direction and management of the engineering and associated project activities of the whole organization. Works with manufacturing and research managers to design, develop and modify the products and facilities of the organization. Co-ordinates implementation of product and facilities changes and the costing and purchasing of associated materials and equipment. Assesses manufacturing processes and environmental conditions to ensure compliance with organization, regulatory body and safety standards. Frequently reports to the Chief Executive Officer (Position ) or to the Chief Operating Officer (Position ) Chief Engineer Modules : B N Directs the engineering function. Plans for the layout of machinery and equipment so that efficiency and productivity are enhanced. Responsible for the ongoing planning and management of the engineering activities of the corporation including design, development, and improvement of the organization s products, facilities and equipment. Maintains project budgets and schedules, co-ordinates activities of inter-related engineering functions and provides engineering assistance to other departments as required. Maintains current knowledge of other departmental procedures. Resolves engineering problem reviews and approves final tool designs. Adapts machine and equipment design to plant and production conditions. Typically requires a Master s degree in Engineering with over ten years of engineering and administrative experience. This position can be equated with the Level F+ Engineer as classified by the Association of Professional Engineers, Geologists and Geophysicists of Alberta, Professional Engineers Ontario, and l Ordre des ingénieurs du Québec. Typically reports to the Engineering Executive (Position ) or to the Operations Executive (Position ) Engineering Manager Modules : B E N Manages all activities of the engineering department. Directs department activities, through subordinates, to design new products, modify existing designs, improve production techniques, and develop test procedures. Analyzes technology trends, human resource needs, and market demand to plan projects. Confers with management, production, and marketing staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing products. Forecasts operating costs of department and directs preparation of budget requests. May direct field testing of products and systems performed by field staff. Typically requires a Master s degree and six to ten years of experience. Mercer Compensation Participation Centre Mercer LLC

153 Engineering Supervisor Modules : B N Supervises one or more sections of engineers and plans/directs the work of subordinates. Estimates manpower, schedules completion dates, monitors progress, and evaluates the results of the position levels. Assures that work performed follows generally stated objectives and is completed on time and within budget. Typically requires a Bachelor s degree and four to six years of experience. Frequently reports to an Engineering Manager (Position ) Professional Engineer - Senior Modules : B E N This is the first level of project management and co-ordination of two or more complex continuous processes. Plans, organizes and co-ordinates work on a number of projects, or plans and conducts applied research, design and development work in an engineering specialty. Investigates and advises on unusual and difficult problems encountered in an engineering practice. Typically has a minimum of nine to twelve years of experience from graduation. This position can be equated with the Level E Engineer as classified by the Association of Professional Engineers, Geologists and Geophysicists of Alberta, Professional Engineers Ontario, and l Ordre des ingénieurs du Québec. Note: Please match to specialty engineering roles (Chemical, Process, Reliability, Electronics) where possible Professional Engineer - Intermediate Modules : B E N Under the general direction of a senior engineer, is responsible for a project or part of a project or operation requiring a thorough knowledge of engineering and related fields (quality control, time and motion studies, etc.) Typically has a minimum of three to five years of experience. This position can be equated with the Level C Engineer as classified by the Association of Professional Engineers, Geologists and Geophysicists of Alberta, Professional Engineers Ontario, and l Ordre des ingénieurs du Québec. Note: Please match to specialty engineering roles (Chemical, Process, Reliability, Electronics) where possible Professional Engineer - Associate Modules : B E N This is an entry level position, typically with little or no practical experience, e.g., less than two years. Receives training and development in various phases of engineering work. Performs a variety of tasks such as the preparation of simple plans, designs, calculations, costs and bills of material in accordance with established codes, standards and drawings. This position can be equated with the Level A Engineer as classified by the Association of Professional Engineers, Geologists and Geophysicists of Alberta, Professional Engineers Ontario, and l Ordre des ingénieurs du Québec. Note: Please match to specialty engineering roles (Chemical, Process, Reliability, Electronics) where possible Plant Engineering Manager Modules : B N From design to start-up, responsible for managing engineering projects and services in an assigned area. Approves design for engineering phases of projects that relate to processing. Supervises engineers and drafting specialists as needed to complete these projects. Typically requires a Master s degree and six to ten years of experience. Frequently reports to the Chief Engineer (Position ) or to the Engineering Executive (Position ) Quality Assurance Engineer - Lead Modules : B N Under general direction, has duties of instructing, directing, and checking the work of other quality assurance engineers. Performs complex inspections and sets quality standards for both in-process and finished products and materials. Develops methods for testing, sampling, and training. May evaluate production and recommend improvements. Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, procedures, and correcting quality problems. May act as an internal consultant providing technical guidance on most complex projects. Requires broad scope of responsibility and great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of experience Quality Assurance Engineer - Senior Modules : B N Under general direction, performs complex inspections and sets quality standards for both in-process and finished products and materials. Develops methods for testing, sampling and training. May evaluate production and recommend improvements. Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, procedures, and correcting quality problems. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Quality Assurance Engineer - Intermediate Modules : B N Under general supervision, performs routine to moderately complex inspections and sets quality standards for both inprocess and finished products and materials. Develops methods for testing, sampling, and training. May evaluate production and recommend improvements. Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, procedures, and correcting quality problems. Requires independent judgement. Typically requires a Bachelor s degree in Engineering and three to five years of related experience. Mercer Compensation Participation Centre Mercer LLC

154 Quality Assurance Engineer - Associate Modules : B N Under direct supervision, assists with inspections and sets basic quality standards for both in-process and finished products and materials. Develops methods for testing, sampling, and training. May evaluate production and recommend improvements. Works with quality inspection supervisors to train and oversee inspectors in their use of control forms, procedures, and correcting quality problems. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Telecommunications Engineering Supervisor NEW Modules : B I Supervises a team of professionals responsible for complex engineering or analytical tasks and activities associated with one or more technical areas within the telecommunications function (such as but not limited to, network design, engineering, implementation, or operations and user support). Has technical telecommunications experience supplemented with continuing education network or telecommunications courses or technical seminars Telecommunications Engineer - Lead NEW Modules : B I Under general direction, instructs, directs, and checks the work of other telecommunication engineers. Applies highly developed specialist knowledge and skills in telecommunications engineering. Responsible for highly complex engineering or analytical tasks and activities associated with one or more technical areas within the telecommunications function (such as but not limited to, network design, engineering, implementation, or operations and user support). Typically requires a Bachelor s degree in Computer Science and six or more years technical telecommunications experience supplemented with continuing education network or telecommunications courses or technical seminars Telecommunications Engineer - Senior REVISED Modules : B I Under general direction, responsible for complex engineering and/or analytical tasks and activities associated with one or more technical areas within the telecommunications function (such as but not limited to, network design, engineering, implementation, or operations and user support). Typically requires a Bachelor s degree in Computer Science and four to six years technical telecommunications experience supplemented with continuing education network or telecommunications courses or technical seminars Telecommunications Engineer - Intermediate REVISED Modules : B I Under general supervision, develops telecommunication solutions to address user needs, and works with users to define those needs. Responsible for moderately complex engineering and/or analytical activities associated with one or more technical areas within the telecommunications function (such as, but not limited to, network design, engineering, implementation, or operations and user support). Typically requires a Bachelor s degree in Computer Science and two to four years technical telecommunications experience supplemented with continuing education courses or technical seminars within telecommunications Telecommunications Engineer - Associate REVISED Modules : B I Under direct supervision, provides support to more experienced engineers/analysts in one or more technical areas within the telecommunications function. Match only those positions which do not require prior network experience and/or obtain their telecom knowledge primarily from on-the-job (in-house and vendor) training and/or do not require some knowledge of telecom applications. This position would most typically be considered a trainee level for someone who has limited telecom exposure or who has limited hands-on network experience Integrated Circuit Design Engineer Manager NEW Modules : B H Instructs, directs, and checks the work of integrated circuit design engineers. Professional engineers responsible for designing integrated circuits that are incorporated into products and/or product components. Applies broad engineering concepts and research techniques. Documents research and design specifications. Facilitates transition of product design and enhancement to full production/delivery. Typically provides a second level management to a group of one or more teams led by a supervisor/team leader Integrated Circuit Design Engineer - Senior NEW Modules : B H Under general direction, responsible for designing integrated circuits that are incorporated into products and/or product components. Applies broad engineering concepts and research techniques. Documents research and design specifications. Facilitates transition of product design and enhancement to full production/delivery. Assists junior level staff in carrying out complex assignments. Works under minimal supervision. Mercer Compensation Participation Centre Mercer LLC

155 Integrated Circuit Design Engineer - Intermediate NEW Modules : B H Under general supervision, responsible for designing integrated circuits that are incorporated into products and/or product components. Applies broad engineering concepts and research techniques. Documents research and design specifications. Facilitates transition of product design and enhancement to full production/delivery. Works under general instruction with some direct supervision Testing Engineer Manager NEW Modules : B N Responsible for designing, developing, and implementing procedures for testing systems and equipment. Responsible for the development and execution of test plans and scripts designed to detect problems and ensure the quality and success of various computing technologies and applications. May supervise quality control testers who may not be professional engineers. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance Testing Supervisor Modules : B N Supervises employees who test products to determine compliance with specifications. Typically requires a Bachelors degree and four years of related experience Testing Engineer - Lead Modules : B N Under general direction, works with other engineering functions from design through production to design, develop, and implement procedures for testing systems and equipment. Selects testing specifications for new products and ensures testing procedures are in compliance with industry specific standards. Documents procedures and recommendations for all phases of product testing. May act as an internal consultant providing technical guidance on most complex projects. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Testing Engineer - Senior Modules : B N Under general direction, works with other engineering functions from design through production to design, develop, and implement procedures for testing systems and equipment. Selects testing specifications for new products and ensures testing procedures are in compliance with industry specific standards. Documents procedures and recommendations for all phases of product testing. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Testing Engineer - Intermediate Modules : B N Under general supervision, works with other engineering functions from design through production to design, develop, and implement procedures for testing systems and equipment. Selects testing specifications for new products and ensures testing procedures are in compliance with industry specific standards. Documents procedures and recommendations for all phases of product testing. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Testing Engineer - Associate Modules : B N Under direct supervision, works with other engineering functions from design through production to design, develop, and implement procedures for testing systems and equipment. Selects testing specifications for new products and ensures testing procedures are in compliance with industry specific standards. Documents procedures and recommendations for all phases of product testing. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Testing Technician - Senior Modules : B N Under general supervision, responsible for performing testing procedures on various types of equipment. Types might include but are not limited to analog, digital, video and/or logic circuits, components, and instruments. May use oscilloscopes, signal or pulse generators, power supplies, and various specialized testing equipment. Typically requires two years of technical trade school with two to four years of experience Testing Technician Modules : B N Under direct supervision, responsible for performing testing procedures on various types of equipment. Types might include but are not limited to analog, digital, video and/or logic circuits, components, and instruments. May use oscilloscopes, signal or pulse generators, power supplies, and various specialized testing equipment. Typically requires two years of technical trade school and less than two years of experience. Mercer Compensation Participation Centre Mercer LLC

156 Chemical Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other chemical engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Designs complex chemical plant equipment and devises processes for manufacturing chemicals and products. Conducts research to develop new/improved chemical manufacturing processes. Designs and plans complex layouts and oversees personnel. Develops, recommends, and applies improvements in design standards to resolve unusual design and engineering problems. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Chemical Engineer - Senior Modules : B N Under general direction, performs a variety of assignments of a broad engineering scope and is familiar with the long and short-range effects of the work upon other disciplines. Uses a variety of engineering methods to resolve problems. Designs complex chemical plant equipment and devises processes for manufacturing chemicals and products. Conducts research to develop new/improved chemical manufacturing processes. Designs and plans non-routine layouts, may prepare progress reports, oversee personnel and improve equipment for carrying out chemical processes on a commercial scale. Analyzes planning procedures required to achieve departmental objectives. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Chemical Engineer - Intermediate Modules : B N Under general supervision, uses a variety of engineering methods to resolve problems. May design moderately complex chemical plant equipment and devise processes for manufacturing chemicals and products, such as gasoline, plastics, detergents, cement, paper, and pulp. Conducts research to develop new/improved chemical manufacturing processes. Designs and plans layouts and oversees personnel engaged in constructing, controlling, and improving equipment for carrying out chemical processes on a commercial scale. Determines most effective arrangement of operations such as condensers, absorption and evaporation towers, columns, and stills. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Chemical Engineer - Associate Modules : B N Under direct supervision, assists with a variety of engineering tasks. May design simple chemical plant equipment and help devise processes for manufacturing chemicals and products, such as gasoline, plastics, detergents, cement, paper, and pulp. Conducts research to develop new/improved chemical manufacturing processes. Designs and plans routine layouts and may oversee personnel engaged in constructing, controlling, and improving equipment for carrying out chemical processes on a commercial scale. May determine most effective arrangement of operations such as condensers, absorption and evaporation towers, columns, and stills. Requires limited independent judgement and few technical decisions are required. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Construction Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other construction engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Participates in activities related to the engineering of corporate construction projects. Analyzes the design effectiveness and structural reliability of major projects. Develops, recommends, and applies improvements in design standards to resolve unusual design and engineering problems. Designs and develops machines, tools, and equipment to handle complex construction engineering projects. May act as an internal consultant providing technical guidance on complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Construction Engineer - Senior Modules : B N Under general direction, participates in activities related to the engineering of corporate construction projects of a broad engineering scope. Analyzes the design effectiveness and structural reliability of major projects. Designs and develops machines, tools, and equipment to handle most complex construction engineering projects. Requires independent judgement and initiative. May provide technical guidance and assist with training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience. Mercer Compensation Participation Centre Mercer LLC

157 Construction Engineer - Intermediate Modules : B N Under general supervision, participates in activities related to the engineering of corporate construction projects and uses a variety of engineering methods to resolve problems. Analyzes the design effectiveness and structural reliability of elements of a major project. Assists in the design and development of machines, tools, and equipment to handle moderately complex construction engineering projects. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Construction Engineer - Associate Modules : B N Under direct supervision, assists with activities related to the engineering of corporate construction projects. Analyzes the design effectiveness and structural reliability of elements of a major project. Assists other engineers in the design and development of machines, tools, and equipment to handle complex construction engineering projects. Requires limited independent judgement and few technical decisions are required. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Technical Services Engineering Director NEW Modules : B N Responsible for a single geography or business unit. Directs and implements processes for providing high-level pre-sales and/or post-sales technical support in environments where engineering expertise is required. Typically provides third level of management to a group of one or more teams within a function. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Product Support Director (Position ) Technical Services Engineering Manager NEW Modules : B N Instructs, directs, and checks the work of technical service engineers. Provides high-level pre-sales and/or post-sales technical support in environments where engineering expertise is required. Typically provides a second level management to a group of one or more teams led by a supervisor/team leader. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Product Support Manager (Position ) Technical Services Engineer - Expert NEW Modules : B N Recognized as an expert within the organization/industry. Regarded as an authoritative source within a specialized discipline. Provides high-level pre-sales and/or post-sales technical support in environments where engineering expertise is required. These positions may be required to install and configure hardware and/or software as well as provide technical services to ensure fulfillment of maintenance contracts and service level agreements. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Consultant (Product) - Specialist (Position ) Service Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other service engineers. Responsible for implementing, modifying, and repairing equipment and systems for customers on-site. Identifies and corrects any problems associated with start-up. Trains and consults customers in using and maintaining products. Acts as a customer service representative and ensures customer satisfaction with product and training. Accurately tracks work performed. May act as an internal consultant providing technical guidance on most complex projects. This is a nonsupervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Technical Services Engineer - Lead NEW Modules : B N Under general direction, instructs, directs, and checks the work of other technical service engineers. Provides high level pre-sales and or post-sales technical support in environments where engineering expertise is required. These positions may be required to install and configure hardware and/or software as well as provide technical services to ensure fulfillment of maintenance contracts and service level agreements. Provides insight on complex/large projects. Does not have direct supervisory responsibility but may assist, mentor, and/or train junior staff. Note: These are primarily postsales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre- Sales Consultant (Product) - Specialist (Position ) Service Engineer - Senior Modules : B N T Under general direction, responsible for implementing, modifying, and repairing equipment and systems for customers on-site. Identifies and corrects any problems associated with start-up. Trains and consults customers in using and maintaining products. Acts as a customer service representative and ensures customer satisfaction with product and training. Accurately tracks work performed. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience. Mercer Compensation Participation Centre Mercer LLC

158 Technical Services Engineer - Senior NEW Modules : B N Under general direction, responsible for providing high-level pre-sales and or post-sales technical support in environments where engineering expertise is required. These positions may be required to install and configure hardware and/or software as well as provide technical services to ensure fulfillment of maintenance contracts and service level agreements. Assists junior level staff in carrying out complex assignments. Works under minimal supervision. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Consultant (Product) - Senior (Position ) Service Engineer - Intermediate Modules : B N T Under general supervision, responsible for implementing, modifying, and repairing equipment and systems for customers on-site. Identifies and corrects any problems associated with start-up. Trains and consults customers in using and maintaining products. Acts as a customer service representative and ensures customer satisfaction with product and training. Accurately tracks work performed. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Technical Services Engineer - Intermediate NEW Modules : B N Under general supervision, develops Developing a solid understanding of the discipline with a moderate scope of projects and responsibilities. Provides high-level pre-sales and or post-sales technical support in environments where engineering expertise is required. These positions may be required to install and configure hardware and/or software as well as provide technical services to ensure fulfillment of maintenance contracts and service level agreements. Works under general instruction with some direct supervision. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Consultant (Product) - Intermediate (Position ) Service Engineer - Associate Modules : B N T Under direct supervision, assists with implementing, modifying, and repairing equipment and systems for customers on-site. Helps identify and correct any problems associated with start-up. Trains and consults customers in using and maintaining products. Acts as a customer service representative and ensures customer satisfaction with product and training. Accurately tracks work performed. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Technical Services Engineer - Associate NEW Modules : B N Under direct supervision, assists with providing high-level pre-sales and or post-sales technical support in environments where engineering expertise is required. These positions may be required to install and configure hardware and/or software as well as provide technical services to ensure fulfillment of maintenance contracts and service level agreements. Works under direct supervision, and follows defined procedures/ processes. Note: These are primarily post-sales support roles. If your role has a primary responsibility for pre-sales technical support, please match to the Pre-Sales Consultant (Product) - Intermediate (Position ) Design/Drafting Manager Modules : B N Responsible for managing the design, drafting, or checking operations. Interfaces with functional departments in preparing work schedules. Directs the co-ordination of working plans and detailed drawings of parts, components, and assemblies. Oversees the preparation of diagrams and layouts from the schematics and logic diagrams. Trains, instructs, and provides technical guidance to employees. Provides assistance involving design problems and makes recommendations to management. May report to an Engineering Manager. Typically requires a Bachelor s degree and at least seven years of related experience, including supervision Design/Drafting Supervisor Modules : B N Responsible for the supervision of designers, drafters, and/or checking operations. Ensures that work is assigned and completed to meet established engineering and manufacturing schedules and to satisfy customer requirements. Directs the preparation of new or revised designs, drawings, and working plans. Reviews dimensions, specifications, finished work, and documentation required for fabrication and assembly of equipment. May train, instruct, and provide technical guidance to employees. Typically works with Computer Aided Design (CAD) software. This is a first level supervisory position. Frequently reports to the Design/Drafting Manager (Position ). Typically requires a Bachelor s degree and at least five years of related experience, including supervision. Mercer Compensation Participation Centre Mercer LLC

159 CAD Designer - Senior Modules : B N Under general direction, follows instructions and procedures, performs advanced or non-routine detailing, re-drawing, lettering, and tracing of drawings on components, assemblies, and engineering change orders. Incumbent works from data such as previous drawings, layouts, detailed sketches, notes, verbal instructions, and standard references directed by engineers. Performs drafting duties by operating Computer Aided Design (CAD) equipment such as digitizers, plotters, CRT s, and associated peripheral equipment and software. May use special techniques in schematic drawing, isometric, orthographic, perspective projection. May require significant use of judgement and initiative. Typically requires previous academic preparation or experience with CAD and a minimum more than five years of directly related work experience CAD Drafter - Senior Modules : B N Under general direction, carries out drafting assignments of a moderately complex to advanced nature. Converts product design sketches into working documents by digitizing with Computer Aided Design (CAD) to enable a CAD operator to complete related computer entry. Prepares original drawings, reviews engineering drawings and support documentation. Takes appropriate action to resolve details not completely defined. Must be able to use various engineering and advanced computer software fluently. May use special techniques in schematic drawing, isometric, orthographic, perspective projection. Types command to transfer drawing dimensions from computer onto hardcopy, using peripheral equipment. Final drawings must display completeness, clarity, and accuracy. May require with significant independent judgement and initiative. May provide technical guidance to junior drafters. Typically requires an educational background in Engineering or equivalent CAD Drafting experience and four or more years of experience CAD Designer - Intermediate Modules : B N T Under general supervision, follows instructions and procedures, performs moderate or semi-routing detailing, redrawing, lettering, and tracing of drawings on components, assemblies, and engineering change orders. Incumbent works from data such as previous drawings, layouts, detailed sketches, notes, verbal instructions, and standard references directed by engineers. Performs drafting duties by operating Computer Aided Design (CAD) equipment such as digitizers, plotters, CRT s, and associated peripheral equipment and software. May require independent judgement. Typically requires previous academic preparation or experience with CAD and a minimum of two to five years of directly related work experience CAD Drafter - Intermediate Modules : B N Under general supervision, carries out drafting assignments of a routine to moderately complex nature. Converts product design sketches into working documents by digitizing with Computer Aided Design (CAD) to enable a CAD operator to complete related computer entry. Produces complete drawings, reviews engineering drawings and support documentation. Requires knowledge of various basic engineering computer software. Types command to transfer drawing dimensions from computer onto hardcopy, using peripheral equipment. May take appropriate action to resolve details not completely defined. Final drawings must display completeness, clarity, and accuracy. May require independent judgement. Typically requires an educational background in Engineering or equivalent CAD Drafting experience and two to four years of experience CAD Designer - Associate Modules : B N Under direct supervision, follows instructions and procedures, assists with routine detailing, re-drawing, lettering, and tracing of drawings on components, assemblies, and engineering change orders. Incumbent works from data such as previous drawings, layouts, detailed sketches, notes, verbal instructions, and standard references directed by engineers. Performs drafting duties by operating Computer Aided Design (CAD) equipment such as digitizers, plotters, CRT s, and associated peripheral equipment and software. Requires limited independent judgement. Typically requires previous academic preparation or experience with CAD and a minimum of one to two years of directly related work experience CAD Drafter - Associate Modules : B N Under direct supervision, performs routine and repetitive drafting assignments. Converts product design sketches into working documents with Computer Aided Design (CAD) to enable a CAD operator to complete related computer entry. Produces standard and uncomplicated drawings, reviews engineering drawings and supports documentation. Requires knowledge of various engineering and basic computer software. Types command to transfer drawing dimensions from computer onto hardcopy, using peripheral equipment. May take appropriate action to resolve details not completely defined. Final drawings must display completeness, clarity, and accuracy. Requires limited independent judgement and initiative. Typically requires an educational background in Engineering or equivalent CAD Drafting experience and less than two years of experience. Mercer Compensation Participation Centre Mercer LLC

160 Drafter - Senior Modules : B N Under general direction, responsible for complex drafting assignments requiring the application of standard drafting methods, procedures and techniques. Prepares various and final drawings of structures or equipment systems from layouts or sketches. Works with engineers to determine accuracy of work and maintaining drafting standards. Ensures that product will be of quality and facilitate manufacturing operation. A strong math background is preferred. May supervise junior draftspersons. Typically has a high school education or equivalent with limited technical training and four or more years of experience Drafter - Intermediate Modules : B N Under general supervision, responsible for routine to moderately complex drafting assignments requiring the application of standard drafting methods, procedures and techniques. Prepares various drawings of structures or equipment systems from layouts or sketches. Prepares detailed plans or diagrams for single units or parts. Works with engineers to determine accuracy of work and maintaining drafting standards. Ensures that product will be of quality and facilitate manufacturing operation. A strong math background is preferred. Typically has a high school education or equivalent with technical training and two to four years of experience CAD/CAM Operator Modules : B N Under general supervision, assists the engineering or manufacturing processes by creating working plans, detailed drawings, and layouts of components and assemblies from verbal instructions, rough notes or detailed sketches. Edits stored information and updates changes to drawings for later use through the use of Computer Aided Design (CAD) equipment such as digitizers, plotters, CRT s, and associated peripheral equipment and software. Calculates routine engineering computations, prepares specifications, adjusts drawings or specifications, prepares material lists, engineering orders, and change requests. Requires ability to make mathematical calculations and familiarity with CAD and associated equipment. Typically requires a high school education or equivalent and two to four years of experience Drafter - Associate Modules : B N Under direct supervision, assists with routine drafting assignments requiring the application of standard drafting methods, procedures and techniques. Prepares various drawings of structures or equipment systems from layouts or sketches. May detail simple subassembly parts. Works with engineers to determine accuracy of work and maintaining drafting standards. Ensures that product will be of quality and facilitate manufacturing operation. A strong math background is preferred. Typically has a high school education or equivalent with technical training and one to two years of experience Electrical Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other electrical engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Performs an assortment of complex engineering duties such as the planning of manufacturing, and the installation, operation, and maintenance of electrical apparatus. Provides existing support to activities in the use of electrical devices and energy for commercial, domestic, and industrial use. Develops, recommends, and applies improvements in design standards to resolve unusual design and engineering problems. Works directly with engineers in other disciplines to augment production size and value. May provide work leadership and training to lower level professional and technical staff. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Electrical Engineer - Senior Modules : B N T Under general direction, uses a variety of engineering methods to resolve problems. Performs a variety of assignments of a broad engineering scope and is familiar with the long and short-range effects of the work upon other disciplines. Executes an assortment of complex engineering duties such as the planning of manufacturing, and the installation, operation, and maintenance of electrical apparatus. Provides support to activities in the use of electrical devices and energy for commercial, domestic, and industrial use. Works directly with engineers in other disciplines to augment production size and value. May provide work leadership and training to lower level professional and technical staff. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Electrical Engineer - Intermediate Modules : B N T Under general supervision, performs an assortment of engineering duties such as the planning of manufacturing, and the installation, operation, and maintenance of electrical apparatus. Performs moderately complex activities in the use of electrical devices and energy for commercial, domestic, and industrial use. Works directly with engineers in other disciplines to augment production size and value. Requires independent judgement. Typically requires a Bachelor s degree in Engineering and three to five years of related experience. Mercer Compensation Participation Centre Mercer LLC

161 Electrical Engineer - Associate Modules : B N T Under direct supervision, assists in the performance of an assortment of engineering duties such as the planning of manufacturing, and the installation, operation, and maintenance of electrical apparatus. Provides support in the use of electrical devices and energy for commercial, domestic, and industrial use. Works directly with engineers in other disciplines to augment production size and value. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Electronics Engineer - Lead Modules : B N Under general direction, has duties of instructing, directing and checking the work of other electronics engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Performs engineering work and applied research, development, and design of new products. Work includes design, fabrication, modification, and evaluation of electronic apparatus, components, or circuitry for use in electronic equipment and devices. Analyzes equipment to establish operating data and conduct experimental tests. May provide technical supervision to lower level engineers and other technical personnel. May be responsible for the administrative duties of a small work group, although the engineering work performed is more important than the supervision aspect. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Electronics Engineer - Senior Modules : B N Under general direction, responsible for the engineering part of a major project or an entire project of lesser complexity than those normally assigned to the top individual contributor. Performs engineering work and applied research, development, and design of new products. Work includes complex design, fabrication, modification, and evaluation of electronic apparatus, components, or circuitry for use in electronic equipment and devices. Analyzes equipment to establish operating data and conduct experimental tests. May provide technical supervision to lower level engineers and other technical personnel. May be responsible for the administrative duties of a small work group, although the engineering work performed is more important than the supervision aspect. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Electronics Engineer - Intermediate Modules : B N Under general supervision, performs engineering work and applied research, development, and design of new products. Work includes moderately complex design, fabrication, modification, and evaluation of electronic apparatus, components, or circuitry for use in electronic equipment and devices. Analyzes equipment to establish operating data and conduct experimental tests. May be capable of handling complex engineering assignments. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Electronics Engineer - Associate Modules : B N Under direct supervision, assists with engineering work and applied research, development, and design of new products. Work includes design, fabrication, modification, and evaluation of electronic apparatus, components, or circuitry for use in electronic equipment and devices. Analyzes equipment to establish operating data and conduct basic experimental tests. This is usually the starting engineering classification and requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Electronics Technician - Senior Modules : B N Under general direction, provides diversified support and tests/diagnoses. Participates in the design/definition of process controls and specifications, test procedures, equipment, and experiments. May write application specific software for automated test equipment, and employee system diagnostics routines or software. Generates/interprets engineering change orders. Provides training to and/or qualifies production personnel and/or other technicians. Requires mastery of position functions or a specific skill or craft. Must be able to combine various fundamental operations necessary to complete the position in a fully competent manner. Typically requires a College diploma or equivalent and four or more years of experience Electronics Technician - Intermediate Modules : B N Under general supervision, provides routine support and tests/diagnoses. Prepares materials, components, and assemblies for evaluation. Interprets engineering change orders, blueprints, diagrams, sketches, photographs, or other process/product documentation as they relate to assigned duties. Participates in the development of process control manuals/documentation. Works co-operatively with other personnel and functions to exchange information and resolve problems. Provides training to quality production operators. Serves as a technical resource to production personnel. Typically requires a College diploma or equivalent and two to four years of experience. Mercer Compensation Participation Centre Mercer LLC

162 Electronics Technician - Associate Modules : B N Under direct supervision, provides basic electrical or mechanical technical support to engineering or manufacturing in the development, analysis, and maintenance of processes, products, or equipment. Often works in a particular discipline. Performs basic tests/diagnoses of systems, production processes, controls, test procedures, instruments, equipment, products, or product performance. Ensures process controls are in operation and achieving desired effect. Monitors, adjusts, calibrates, maintains, and/or repairs simple manufacturing or test equipment, instruments, and fixtures. Typically requires a College diploma or equivalent and up to two years of experience Environmental Executive Modules : B R X Accountable for the direction and management of the engineering and associated project activities of the whole organization in terms of its environmental impact. Works with manufacturing and research managers to design, develop and modify the products and facilities of the organization. Supervises methods and procedures to reduce or eliminate effects of manufacturing process on the environment. Monitors environmental control activities on all production sites and may represent organization at environmental review board and regulatory agencies. Co-ordinates implementation of product and facilities changes and the costing and purchasing of associated materials and equipment. Assesses manufacturing processes and environmental conditions to ensure compliance with organization, regulatory body and safety standards. Frequently reports to the Operations Executive (Position ) or General Counsel (Position ). This is generally a single incumbent position Environmental Director Modules : B R Responsible for establishing and directing health and safety policies which meet organization, customer, and government regulations within all of the following functions: health and safety, industrial hygiene, or environmental protection. Manages company-wide environmental, hazardous waste, and related compliance programs. May provide expert testimony before legislative and regulatory authorities. Supervises workplace inspections and analyzes results of internal and external audits. Responsible for the establishment and implementation of employee training programs for proper handling and response to accident, fire prevention and protection, and hazardous material problems and/or situations. Maintains records, investigates accidents and injuries, and prepares appropriate reports, e.g., Workers Compensation. Typically reports to the Environmental Executive (Position ) Environmental Manager Modules : B R T Responsible for managing organization-wide environmental, hazardous waste, and related compliance programs. Ensures regulatory compliance at the federal, provincial and municipal levels and may provide expert testimony before legislative and regulatory authorities. Responsible for educating and training employees in the handling and disposal of hazardous waste. Typically requires a Master s degree and seven to ten years experience. Reports to the Environmental Executive (Position ) or other senior management Environmental Supervisor Modules : B R T Responsible for developing and supervising environmental health and safety, hazardous material management, and other related compliance programs. Supervises and co-ordinates the work of environmental specialists and establishes written safety standards, reviews and updates annually to ensure compliance at the federal, provincial and municipal levels. Liaises with departments to ensure safety and compliance on all new and existing equipment. Demonstrates a thorough understanding of environmental regulations and regulatory processes. Typically requires a Master s degree and five to seven years of experience. Reports to the Environmental Manager (Position ) Environmental Specialist Modules : B E R As an expert in their field of practice, responsible for planning and conducting environmental, hazardous waste and related compliance programs and/or projects. Ensures compliance with federal, provincial and municipal regulations and corporate policy and guidelines. May analyze test data, develop or prepare charts, figures, matrices and test specifications. May be assisted by technicians. Typically requires a Master s degree plus three to five years experience Environmental Health and Safety Specialist - Senior Modules : B R T Under general direction, takes part in establishing and implementing organization policies and procedures in regards to local, provincial, and federal health and safety regulations. Ensures compliance with regulations and procedures by carrying out and analyzing regular audits of laboratories and facilities. Provides information and training in emergency response procedures, hazardous material handling, and industrial hygiene policies. Manages the collection, storage, transportation, and shipping of hazardous waste. Typically requires a Bachelor s degree in an appropriate scientific or engineering field or equivalent and more than four years of related experience. Mercer Compensation Participation Centre Mercer LLC

163 Environmental Health and Safety Specialist - Intermediate Modules : B R T Under general supervision, takes part in establishing and implementing organization policies and procedures in regards to local, provincial, and federal health and safety regulations. Ensures compliance with regulations and procedures by carrying out and analyzing regular audits of laboratories and facilities. Provides information and training in emergency response procedures, hazardous material handling, and industrial hygiene policies. Manages the collection, storage, transportation, and shipping of hazardous waste. Typically requires a Bachelor s degree in an appropriate scientific or engineering field or equivalent and two to four years of related experience Environmental Health and Safety Specialist - Associate Modules : B R T Under direct supervision, takes part in establishing and implementing organization policies and procedures in regards to local, provincial, and federal health and safety regulations. Ensures compliance with regulations and procedures by carrying out and analyzing regular audits of laboratories and facilities. Provides information and training in emergency response procedures, hazardous material handling, and industrial hygiene policies. Manages the collection, storage, transportation, and shipping of hazardous waste. Typically requires a Bachelor s degree in an appropriate scientific or engineering field or equivalent and one to two years of related experience Human Factors Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other human factors engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Provides engineering support in such areas such as man-machine interface analysis, product usability evaluations, test support, and problem resolution. Develops design concept and implementation, with input as to user interface design considerations. Work products may include trade studies, requirements documents, technical presentations, and consultation. Requires extensive knowledge of prototype development and general interaction design/usability principles. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Human Factors Engineer - Senior Modules : B N Under general direction, provides engineering support in such areas such as man-machine interface analysis, product usability evaluations, test support, and problem resolution. Uses a variety of engineering methods to resolve problems. Develops design concept and implementation, with input as to user interface design considerations. Work products may include trade studies, requirements documents, technical presentations, and consultation. Requires extensive knowledge of prototype development and general interaction design/usability principles. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Human Factors Engineer - Intermediate Modules : B N Under general supervision, provides engineering support in such areas such as man-machine interface analysis, product usability evaluations, test support, and problem resolution. May assist in developing design concept and implementation, with input as to user interface design considerations. Work products may include trade studies, requirements documents, technical presentations, and consultation. Requires general knowledge of prototype development and general interaction design/usability principles. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Human Factors Engineer - Associate Modules : B N Under direct supervision, assists with providing engineering support in such areas such as man-machine interface analysis, product usability evaluations, test support, and problem resolution. May assist in developing design concept and implementation, with input as to user interface design considerations. Work products may include trade studies, requirements documents, technical presentations, and consultation. Requires basic knowledge of prototype development and general interaction design/usability principles. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Industrial Engineering Manager Modules : B N T Instructs, directs, and checks the work of Industrial Engineers. Responsible for developing and recommending new or improved organizational and production procedures. Manages and co-ordinates manufacturing cost estimates including labour, material, non-recurring and associated capital equipment. Responsibilities may also include designing and planning equipment layouts, determining workflow efficiency and developing safety precautions to improve and maximize utilization of production facilities and personnel. Typically requires a Bachelor s degree in Engineering and seven to ten years of experience. Mercer Compensation Participation Centre Mercer LLC

164 Industrial Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other industrial engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Responsible for complex planning activities related to equipment layouts in plant, office, and production facilities. Conducts studies that determine the most efficient sequence of operations and workflow and recommends methods for maximum utilization of production facilities and personnel. Prepares cost and time estimates for proposed projects and evaluates cost factors. Provides work leadership and training to lower level professional employees. Assigns duties to drafters and technicians to support project. May act as an internal consultant providing technical guidance on most complex projects. Requires a broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience. Reports to the Industrial Engineering Manager (Position ). This is a nonsupervisory position Industrial Engineer - Senior Modules : B N Under general direction, responsible for complex planning activities related to equipment layouts in plant, office, and production facilities. Conducts studies that determine the most efficient sequence of operations and workflow and recommends methods for maximum utilization of production facilities and personnel. Prepares cost and time estimates for proposed projects and evaluates cost factors. Provides work leadership and training to lower level professional employees. Assigns duties to drafters and technicians to support project. May provide technical leadership and assist in training less experienced engineers. Maintains knowledge of current technological developments. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Industrial Engineer - Intermediate Modules : B N T Under general supervision, responsible for complex planning activities for equipment layouts in plant, office, and production facilities. Conducts studies to determine the most efficient sequence of operations and workflow and recommends methods for maximum utilization of production facilities and personnel. Prepares cost estimates for proposed projects and evaluates cost factors. May provide work leadership and training to lower level professional employees. Assigns duties to drafters and technicians to support project. This is the experienced working level, performing moderately complex and non-routine assignments. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Industrial Engineer - Associate Modules : B N Under direct supervision, assists with simple planning activities for equipment layouts in plant, office, and production facilities. Conducts studies to determine the most efficient sequence of operations and workflow and recommends methods for maximum utilization of production facilities and personnel. Prepares cost estimates for proposed projects and evaluates cost factors. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Instrument and Control Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other instrument and control engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Develops, applies, and maintains quality requirements. May devise, construct, or adapt inspection set-ups as necessary. Responsible for stopping production and allowing variations in quality and finish. Traces and determines reason for rejected material. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Instrument and Control Engineer - Senior Modules : B N Under general direction, develops, applies, and maintains quality requirements. May devise, construct, or adapt inspection set-ups as necessary. Responsible for stopping production and allowing variations in quality and finish. Traces and determines reason for rejected material. Analyzes planning procedures required to achieve departmental objectives. May provide technical leadership and assist with training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Instrument and Control Engineer - Intermediate Modules : B N Under general supervision, develops, applies, and maintains quality requirements. May devise, construct, or adapt inspection set-ups. Responsible for stopping production and allowing variations in quality and finish. Traces and determines reason for rejected material. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience. Mercer Compensation Participation Centre Mercer LLC

165 Instrument and Control Engineer - Associate Modules : B N Under direct supervision, assists with developing, applying, and maintaining quality requirements. May devise, construct, or adapt simple inspection set-ups. Traces and determines reason for rejected material. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Calibration Technician - Senior Modules : B O Under general direction, calibrates, tests, sets up, and repairs various controls, instruments, and gauges measuring all types in variables. These may include heat, light, voltage, amperage, weight, vacuum, magnetic resistance, or various content measurements. May disassemble instruments and examine various components for problems. May assist with training of less experienced calibration technicians. Typically requires a high school diploma or equivalent and more than four years of experience Calibration Technician - Intermediate Modules : B O Under general supervision, calibrates, tests, sets up, and repairs various controls, instruments, and gauges measuring all types in variables. These may include heat, light, voltage, amperage, weight, vacuum, magnetic resistance, or various content measurements. May disassemble instruments and examine various components for problems. Typically requires a high school diploma or equivalent and two to four years of experience Calibration Technician - Associate Modules : B O Under direct supervision, assists with the calibration testing, set up, and repair of various controls, instruments, and gauges measuring all types in variables. These may include heat, light, voltage, amperage, weight, vacuum, magnetic resistance, or various content measurements. May disassemble instruments and examine various components for problems. Typically requires a high school diploma or equivalent and less than two years of experience Tool Designer - Senior Modules : B O Under general direction, applies advanced engineering concepts to design the tooling required to produce a particular part or parts, to specifications and quality standards. Reviews blueprints of the part, the engineering release, and operations to be performed to determine design requirements. Prepares detailed cost estimates for tooling and obtains competitive prices from vendors. Works with plant and engineering staff to identify any possible tool-related problems. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in a technical discipline or equivalent education/work experience plus a minimum of four or more years of directly related experience (may include co-op experience) Tool Designer - Intermediate Modules : B O Under general supervision, applies engineering concepts to design the tooling required to produce a particular part or parts, to specifications and quality standards. Reviews blueprints of the part, the engineering release, and operations to be performed to determine design requirements. Prepares detailed cost estimates for tooling and obtains competitive prices from vendors. Works with plant and engineering staff to identify any possible tool-related problems. Typically requires a Bachelor s degree in a technical discipline or equivalent education/work experience plus a minimum of two to four years of directly related experience (may include co-op experience) Tool Designer - Associate Modules : B O Under direct supervision, assists with applying basic engineering concepts to design the tooling required to produce a particular part or parts, to specifications and quality standards. Reviews blueprints of the part, the engineering release, and operations to be performed to determine design requirements. Prepares simple cost estimates for tooling and obtains competitive prices from vendors. Works with plant and engineering staff to identify any possible tool-related problems. Typically requires a Bachelor s degree in a technical discipline or equivalent education/work experience plus a minimum of one to two years of directly related experience (may include co-op experience) Mechanical Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other mechanical engineers. Performs complex activities relating to the design, testing, and evaluation of mechanical and electro-mechanical devices or systems. Performs product development activities including drawing board layout, interpretation and implementation of customer specifications and documentation requirements. Provides existing product line support in design activities and/or modification of hardware in production. May prepare mechanical engineering studies, specifications, and cost estimates. May provide work leadership and training to lower level professional and technical staff. May require special licensing and/or government clearance. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience. Mercer Compensation Participation Centre Mercer LLC

166 Mechanical Engineer - Senior Modules : B N Under general direction, with broad scope of responsibility, performs complex activities relating to the design, testing, and evaluation of mechanical and electro-mechanical devices or systems. Performs product development activities including drawing board layout, interpretation and implementation of customer specifications and documentation requirements. Provides existing product line support in design activities and/or modification of hardware in production. May prepare mechanical engineering studies, specifications, and cost estimates. Analyzes planning procedures required to achieve departmental objectives. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. May require special licensing and/or government clearance. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Mechanical Engineer - Intermediate Modules : B N Under general supervision, performs the design, layout, testing, and evaluation of mechanical and electro-mechanical devices or systems. Performs product development activities including drawing board layout, interpretation and implementation of customer specifications and documentation requirements. Provides existing product line support in design activities and/or modification of hardware in production. Conducts engineering studies and may assign work to technical drafting staff. At this level, assignments are moderately complex and require use of initiative and judgement. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Mechanical Engineer - Associate Modules : B N Under direct supervision, assists in the design, layout, testing, and evaluation of simple mechanical and electromechanical devices or systems. Performs product development activities including drawing board layout, interpretation and implementation of customer specifications and documentation requirements. Provides existing product line support in design activities and/or modification of hardware in production. Conducts engineering studies and may assign work to technical drafting staff. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Steam Engineer Modules : B N Responsible for the operation and maintenance of engines and mechanical equipment, including: boilers (high or low pressure), turbines, air compressors, pumps, and generators. Diagnoses operating difficulties and may take or recommend corrective measures; reports maintenance problems beyond ability to resolve Product Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other product engineers. Responsible for supporting the engineering functions for a product or a product family from design through production and transfer. Communicates with other engineering functions including design, process, production, quality, and reliability. Analyzes production methods to ensure time and cost goals are reached. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Manufacturing Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other manufacturing engineers. Plans and designs manufacturing processes in an industrial plant. May improve production methods, determine manufacturing capacity, and set up production schedules. Provides support in the design, fabrication, modification, and evaluation of manufacturing operations such as machining, metal forming, plastics processing, welding and brazing, assembly, and material handling. May assist in time and cost estimates. May assist supervisor with new production techniques and assists with troubleshooting rejected parts. May assign work to drafters and technicians, technical writers, engineering technicians, and machine shop personnel as required. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Methods and Systems Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other methods and systems engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Responsible for analyzing manufacturing requirements to determine appropriate methods and systems that will provide capabilities for required projects or workloads. May develop plans for new system installation and/or modification of existing system. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience. Mercer Compensation Participation Centre Mercer LLC

167 Product Engineer - Senior Modules : B N Under general direction, responsible for supporting the complex engineering functions for a product or a product family from design through production and transfer. Communicates with other engineering functions including design, process, production, quality, and reliability. Analyzes production methods to ensure time and cost goals are reached. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Manufacturing Engineer - Senior Modules : B N Under general direction, plans and designs complex manufacturing processes in an industrial plant. May improve production methods, determine manufacturing capacity, and set up production schedules. Provides support in the design, fabrication, modification, and evaluation in support of manufacturing operations such as machining, metal forming, plastics processing, welding and brazing, assembly, and material handling. May assist in time and cost estimates. May assign work to drafters and technicians, technical writers, engineering technicians, and machine shop personnel as required. May assist supervisor with new production techniques and assists with troubleshooting rejected parts. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Methods and Systems Engineer - Senior Modules : B N Under general direction, responsible for analyzing manufacturing requirements to determine appropriate methods and systems that will provide capabilities for required projects or workloads. May develop plans for new system installation and/or modification of existing system. Analyzes planning procedures required to achieve departmental objectives. May provide technical leadership and assist in training less experienced engineers. Projects may be complex and require independent judgement and initiative. May require special licensing and/or government clearance. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Product Engineer - Intermediate Modules : B N Under general supervision, responsible for supporting the engineering functions for a product or a product family from design through production and transfer. Communicates with other engineering functions including design, process, production, quality, and reliability. Analyzes production methods to ensure time and cost goals are reached. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Manufacturing Engineer - Intermediate Modules : B N Under general supervision, plans and designs manufacturing processes in an industrial plant. May improve production methods, determine manufacturing capacity, and set up production schedules. Provides support in the design, fabrication, modification and evaluation in support of manufacturing operations such as machining, metal forming, plastics processing, welding and brazing, assembly, and material handling. May assist in time and cost estimates. May assign work to drafters and technicians, technical writers, engineering technicians, and machine shop personnel as required. May work on non-routine assignments and requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Methods and Systems Engineer - Intermediate Modules : B N Under general supervision, responsible for analyzing manufacturing requirements to determine appropriate methods and systems that will provide capabilities for required projects or workloads. Uses a variety of engineering methods to resolve problems. May develop plans for new system installation and/or modification of existing system. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Product Engineer - Associate Modules : B N Under direct supervision, assists the engineering functions for a product or a product family from design through production and transfer. Communicates with other engineering functions including design, process, production, quality, and reliability. Analyzes production methods to ensure time and cost goals are reached. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience. Mercer Compensation Participation Centre Mercer LLC

168 Manufacturing Engineer - Associate Modules : B N Under direct supervision, assists in planning and designing manufacturing processes in an industrial plant. May help improve production methods, determine manufacturing capacity, and set up production schedules. Assists with the routine design, fabrication, modification, and evaluation in support of manufacturing operations such as machining, metal forming, plastics processing, welding and brazing, assembly, and material handling. Receives detailed instructions and requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Methods and Systems Engineer - Associate Modules : B N Under direct supervision, assists with analyzing simple manufacturing requirements to determine appropriate methods and systems that will provide capabilities for required projects or workloads. May help develop plans for new system installation and/or modification of existing system. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Packaging Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other packaging engineers. Responsible for developing and designing packing materials, shipping containers, etc., for the attractive and safe shipping of products under varying conditions of climate, environment, and differing modes of transportation, using lubricants, protective materials, and other methods as required. Provides work leadership and training to lower level professional employees. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Packaging Engineer - Senior Modules : B N Under general direction, responsible for developing and designing packing materials or shipping containers for the attractive and safe shipping of products under varying conditions of climate, environment, and differing modes of transportation, using lubricants, protective materials, and other methods as required. Analyzes planning procedures required to achieve departmental objectives. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Packaging Engineer - Intermediate Modules : B N Under general supervision, responsible for developing and designing packing materials or shipping containers for the attractive and safe shipping of products under varying conditions of climate, environment, and differing modes of transportation, using lubricants, protective materials, and other methods as required. Provides work leadership and training to lower level professional employees. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Packaging Engineer - Associate Modules : B N Under direct supervision, assists with developing and designing packing materials or shipping containers for the attractive and safe shipping of products under varying conditions of climate, environment, and differing modes of transportation, using lubricants, protective materials, and other methods as required. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Process Development Manager Modules : B N Responsible for leading a team of process technicians and engineers in developing manufacturing processes, specifications, and documentation. Converts early stage research and development efforts into workable processes. With design staff, assesses product requirements to ensure compatibility of processing methods. Recommends and organizes changes, additions, and modifications which will aid manufacturing. Collects and evaluates test data to determine appropriate limits and variables for process or material specifications. Demonstrates organizational, planning, problem solving, and leadership skills while managing project teams and various projects. May report to an engineering executive. Typically requires an advanced technical degree and six to eight years of related experience, including supervision Process Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other process engineers. Responsible for determining the operations required for fabrication and assembly of products by reviewing parts drawings, specifications, and other engineering data. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. May develop sequence of operations, estimate time requirements for each, and prepare operation sheets. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience. Mercer Compensation Participation Centre Mercer LLC

169 Process Engineer - Senior Modules : B N T Under general supervision, responsible for determining the operations required for fabrication and assembly of products by reviewing parts drawings, specifications, and other engineering data. May develop sequence of operations, estimate time requirements for each, and prepare operation sheets. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Process Engineer - Intermediate Modules : B N T Under general supervision, responsible for determining the operations required for fabrication and assembly of products by reviewing parts drawings, specifications, and other engineering data. May develop sequence of operations, estimate time requirements for each, and prepare operation sheets. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Process Engineer - Associate Modules : B N T Under direct supervision, assists with determining the operations required for fabrication and assembly of products by reviewing parts drawings, specifications, and other engineering data. May develop sequence of operations, estimate time requirements for each, and prepare operation sheets. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Reliability Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other reliability engineers. Plans, schedules, conducts, or co-ordinates phases of major engineering projects. Responsible for measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production. Measures reliability necessities of new products and materials. Advises design engineering team on selection of materials. Maintains procedures and presents reports on failures, analysis, and corrective actions. May also recommend changes in the selection and application of production components. Has knowledge of ideas, practices, and processes for a specific field. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Reliability Engineer - Senior Modules : B N Under general direction, responsible for measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production. Measures reliability necessities of new products and materials. Advises design engineering team on selection of materials. May also recommend changes in the selection and application of production components. Maintains procedures and presents summary reports on failures, analysis, and corrective actions. Has knowledge of ideas, practices, and processes for a specific field. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Reliability Engineer - Intermediate Modules : B N Under general supervision, responsible for measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production. Measures reliability necessities of new products and materials. Advises design engineering team on selection of materials. May also recommend changes in the selection and application of production components. Maintains procedures for failures, analysis, and corrective actions. Has knowledge of ideas, practices, and processes for a specific field. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Reliability Engineer - Associate Modules : B N Under direct supervision, assists with measuring and analyzing the reliability of the design, materials, processes, cost, and final products of production. Measures reliability necessities of new products and materials. Advises design engineering team on selection of materials. May also recommend changes in the selection and application of production components. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Hardware Design Engineer Director NEW Modules : B H Responsible for a single geography or business unit. Professional engineers responsible for the overall design and development of nominated products including the establishment of product specifications, selection of materials, the technical architecture as well as the production and performance of the finished product. Typically reports to the Chief Technology Officer (Position ) or to the Information Systems Executive (Position ). Mercer Compensation Participation Centre Mercer LLC

170 Hardware Design Engineer Manager NEW Modules : B H T Instructs, directs, and checks the work of hardware design engineers. Professional engineers responsible for the overall design and development of nominated products including the establishment of product specifications, selection of materials, the technical architecture as well as the production and performance of the finished product. Typically provides a second level management to a group of one or more teams led by a supervisor/team leader Hardware Design Engineer - Lead NEW Modules : B H Under general direction, instructs, directs, and checks the work of other hardware designer engineers. Professional engineers responsible for the overall design and development of nominated products including the establishment of product specifications, selection of materials, the technical architecture as well as the production and performance of the finished product. Provides insight on complex/large projects. Does not have direct supervisory responsibility but may assist, mentor, and/or train junior staff Hardware Design Engineer - Senior NEW Modules : B H T Under general direction, responsible for the overall design and development of nominated products including the establishment of product specifications, selection of materials, the technical architecture as well as the production and performance of the finished product. Assists junior level staff in carrying out complex assignments. Works under minimal supervision Hardware Design Engineer - Intermediate NEW Modules : B H T Under general supervision, responsible for the overall design and development of nominated products including the establishment of product specifications, selection of materials, the technical architecture as well as the production and performance of the finished product. Works under general instruction with some direct supervision Plant Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other plant engineers. Responsible for the design, construction, maintenance, and/or repair of plant building(s) or machinery. May establish standards and policies regarding pollution control, testing, operating procedure, inspection, and maintenance of equipment. May research and recommend purchase of new equipment and systems. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Facilities Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other facilities engineers. Plans and implements the layouts of plant, office, and production equipment in order to provide the maximum utilization of facilities and efficiency of production. Develops specifications and prepares detailed estimates of design costs including equipment, installation, labour, materials, preparation, and other related costs. Forms criteria and performance specifications for facilities and equipment necessary to meet unique operating requirements and building and safety codes. Typically works on tasks that require analysis of identifiable factors and application of judgement to determine appropriate action. May act as an internal consultant providing technical guidance on most complex projects. This is a nonsupervisory position. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience Plant Engineer - Senior Modules : B N Under general direction, responsible for the design, construction, maintenance, and/or repair of plant building(s) or machinery. May establish standards and policies regarding pollution control, testing, operating procedure, inspection, and maintenance of equipment. May research and recommend purchase of new equipment and systems. Analyzes planning procedures required to achieve departmental objectives. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience Facilities Engineer - Senior Modules : B N Under general direction, plans and implements the layouts of plant, office, and production equipment in order to provide the maximum utilization of facilities and efficiency of production. Develops specifications and prepares detailed estimates of design costs including equipment, installation, labour, materials, preparation, and other related costs. Forms criteria and performance specifications for facilities and equipment necessary to meet unique operating requirements and building and safety codes. Typically works on tasks that require analysis of identifiable factors and application of judgement within defined procedures and practices to determine appropriate action. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience. Mercer Compensation Participation Centre Mercer LLC

171 Plant Engineer - Intermediate Modules : B N Under general supervision, responsible for the design, construction, maintenance, and/or repair of plant building(s) or machinery. May establish standards and policies regarding pollution control, testing, operating procedure, inspection, and maintenance of equipment. May research and recommend purchase of new equipment and systems. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Facilities Engineer - Intermediate Modules : B N Under general supervision, plans and implements the layouts of plant, office, and production equipment in order to provide the maximum utilization of facilities and efficiency of production. Develops specifications and prepares estimates of design costs including equipment, installation, labour, materials, preparation, and other related costs. Forms criteria and performance specifications for facilities and equipment necessary to meet unique operating requirements and building and safety codes. Typically works on tasks that require analysis of identifiable factors and application of judgement within defined procedures and practices to determine appropriate action. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Plant Engineer - Associate Modules : B N Under direct supervision, assists with the design, construction, maintenance, and/or repair of plant building(s) or machinery. May establish standards and policies regarding pollution control, testing, operating procedure, inspection, and maintenance of equipment. May research and recommend purchase of new equipment and systems. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Facilities Engineer - Associate Modules : B N Under direct supervision, assists other engineers with the planning and implementation of the layouts of plant, office, and production equipment in order to provide the maximum utilization of facilities and efficiency of production. Develops specifications and prepares simple estimates of design costs including equipment, installation, labour, materials, preparation, and other related costs. Forms criteria and performance specifications for facilities and equipment necessary to meet unique operating requirements and building and safety codes. Typically works on tasks that require analysis of identifiable factors and application of judgement within defined procedures and practices to determine appropriate action. Typically requires a Bachelor s degree in Engineering and less than three years of related experience Project Engineering Manager Modules : B N T Instructs, directs, and checks the work of project engineers. Oversees engineering projects starting from project origination and carrying through the testing phase. Activities include planning, co-ordinating and directing a new project or process. Ensures that organization standards, procedures and work processes are followed. Responsible for the quality and consistency of all projects and the full compliance with all codes, standards and regulations and client requirements. Works with other engineering departments and co-ordinates their specialized contributions to the development of the project. Typically requires a Bachelor s degree in Engineering and ten or more years of experience Project Engineer - Lead Modules : B N Under general direction, instructs, directs, and checks the work of other project engineers. Responsible for various engineering projects starting from project origination and carrying through the testing phase. Activities include planning, developing, and/or evaluating a new project or process. Works with other engineering departments and coordinates their specialized contributions to the development of the project. May act as an internal consultant providing technical guidance on most complex projects. This is a non-supervisory position. Requires broad scope of responsibility and exercises great initiative. Typically requires a Bachelor s degree in Engineering and seven or more years of related experience. Reports to the Project Engineering Manager (Position ) Project Engineer - Senior Modules : B N T Under general direction, responsible for various engineering projects starting from the project origination and carrying through the testing phase. Activities include planning, developing, and/or evaluating a new project or process. Works with other engineering departments and co-ordinates their specialized contributions to the development of the project. May provide technical leadership and assist in training less experienced engineers. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and five to seven years of related experience. Mercer Compensation Participation Centre Mercer LLC

172 Project Engineer - Intermediate Modules : B N T Under general supervision, responsible for various engineering projects starting from the project origination and carrying through the testing phase. Activities include planning, developing, and/or evaluating a new project or process. Works with other engineering departments and co-ordinates their specialized contributions to the development of the project. Requires independent judgement and initiative. Typically requires a Bachelor s degree in Engineering and three to five years of related experience Project Engineer - Associate Modules : B N T Under direct supervision, assists with various engineering projects starting from the project origination and carrying through the testing phase. Activities include planning, developing, and/or evaluating a new project or process. Works with other engineering departments and co-ordinates their specialized contributions to the development of the project. Requires limited independent judgement. Typically requires a Bachelor s degree in Engineering and less than three years of related experience General Trades Supervisor Modules : B O Supervises employees performing tasks in a combination of two or more of the following: machine shop, tool making, pipefitting, masonry, painting, electrical, carpentry, or other skilled employees Electrician REVISED, CODE CHANGE Modules : B E O Under limited direction, installs, maintains, tests, troubleshoots and repairs industrial electrical equipment and associated electrical and electronic controls. Interprets architectural drawings and electrical code specifications. Forms and tests electrical circuits to ensure health and safety regulations. Assures proper functioning and illumination of electrical equipment. Works on equipment such as electrical transmission lines, motors, generators, distribution and plant equipment. May conduct preventive maintenance programs. Requires technical school training and has completed the apprenticeship program. Typically has a minimum of two years experience and would hold a tradesperson certificate Machinist - Senior Modules : B O Under general direction, sets up, operates, and adjusts various types of conventional or automatic machines including lathes, drill presses, grinders, and other precision equipment. Works from drawings and written instructions to create replacement and new parts in making complex repairs to metal parts as well as for experimental apparatus or prototype equipment. Work is diversified and machining is performed to ordinary tolerances. Requires extensive knowledge of various metals and of measurements used in machining processes. May provide technical leadership and assist in training less experienced machinists. Typically requires a high school education or equivalent and five or more years of experience. Frequently reports to a Machine Shop Supervisor (Position ) Machinist - Intermediate Modules : B E O Under general supervision, sets up, operates, and adjusts various types of conventional or automatic machines including lathes, drill presses, grinders, and other precision equipment. Works from drawings and written instructions to create replacement and new parts in making repairs to metal parts as well as for experimental apparatus or prototype equipment. Work is diversified and machining is performed to ordinary tolerances. Requires knowledge of various metals and of measurements used in machining processes. Typically requires a high school education or equivalent and two to five years of experience. Frequently reports to a Machine Shop Supervisor (Position ) Machinist - Associate Modules : B O Under direct supervision, assists with the set up, operation, and adjustment of various types of conventional or automatic machines including lathes, drill presses, grinders, and other precision equipment. Works from drawings and written instructions to create replacement and new parts in making repairs to metal parts as well as for experimental apparatus or prototype equipment. Work is routine and machining is performed to ordinary tolerances. Requires basic knowledge of various metals and of measurements used in machining processes. Typically requires a high school education or equivalent and two years of experience. Frequently reports to a Machine Shop Supervisor (Position ) Tool and Die Maker Supervisor Modules : B O Supervises employees who construct, maintain, calibrate, and repair machine shop tools, jigs, fixtures, instruments, and dies. Supervises employees while operating various machine tools. Performs highly-skilled work such as arranging, fitting, and assembling parts. Assists designers and engineers in development work, including skilled fitting, timing, adjustment, and construction of tools. Typically requires a high school education, technical education, and six to eight years of experience. Mercer Compensation Participation Centre Mercer LLC

173 Tool and Die Maker - Senior Modules : B O Under general supervision, constructs, maintains, calibrates and repairs complex machine shop tools, gauges, dies, fixtures, and jigs. Operates various machine tools and provides advice and assistance to tool designers and engineers in the creation of new tooling. Work requires a high level of ingenuity and may require work from blueprints or other detailed specifications. Typically requires a high school education or equivalent, technical education, and more than four years of experience Tool and Die Maker Modules : B O Under direct supervision, constructs, maintains, calibrates and repairs simple machine shop tools, gauges, dies, fixtures, and jigs. Operates various machine tools and provides advice and assistance to tool designers and engineers in the creation of new tooling. May be required to work from blueprints or other specifications. Typically requires a high school education or equivalent, technical education, and less than four years of experience Mould Maker Modules : B O Reads and interprets designer s computer-generated blueprints to machine-fit and assemble parts to create moulds. Shapes the mould using machine tools to cut, turn, mill, grind, polish to shape the metal into the mould. Measures, checks and tests the mould for accuracy and durability. May specialize in: small casting, medium size casting, or larger size casting moulders Plant Engineering/Maintenance Director Modules : B O X Directs all work relating to existing buildings, grounds and/or physical plants including equipment reliability and service standards and monitors the performance of all maintenance activities. Responsible for overall maintenance budget and monitors the cost and effectiveness of activities to optimize resources and prioritize spending. May assist in evaluating and negotiating complex or strategically important supplier and vendor relationships to secure terms that are in the organization s best interest. Leads, directs, evaluates, and develops a team of managers and other professionals to ensure that maintenance activities meet established targets and standards. Typically reports to an Engineering or Maintenance Executive Plant Engineering/Maintenance Manager Modules : B E O T Ensures maximum efficient operations of facilities and equipment, as well as the care of all grounds and support equipment, through the direction of a technical support staff made up of supervisors, technicians, custodians, and the purchase of necessary outside technical and non-technical support services. Recommends equipment modification for upgrades. Develops and maintains preventative maintenance programs. Sets priorities for projects and work orders. Engages outside maintenance contractors as required. Enforces safety and housekeeping practices. May also be involved in new facility design, construction or expansion and security. Requires a Bachelor s degree and eight to ten years of experience Maintenance Supervisor Modules : B O T Co-ordinates and supervises the activities of skilled and unskilled maintenance workers. Ensures proper methods and procedures are followed to maintain, repair and service equipment, buildings and facilities in compliance with building codes and safety standards. Maintains production equipment in a manner that meets organization standards and ensures minimum equipment downtime. Inspects projects to ensure conformity to specifications, directs safety inspections and preventative maintenance programs. Responsible for maintaining stock of inventory of materials, parts and specialized tools for the maintenance function. Typically requires technical training and six years of related experience, including supervision Stationary Engineer Modules : B N Under direct supervision, operates and maintains stationary engines and equipment which supply electricity, steam, heat, refrigeration, air conditioning, compressed air, ventilation, or which treat water. Monitors and records system performance. Adjusts equipment and performs routine maintenance to ensure safe operation, meet demand levels, and reach optimal efficiency. Instructs other workers about tasks directly related to the operation or maintenance of the system. Typically requires appropriate licenses, including that of refrigeration engineer, and a minimum of two years of related experience Maintenance Engineer Modules : B E O T Under limited supervision, responsible for repairs, adjustments, and ongoing maintenance of facilities. Ensures equipment and machinery comply with production procedures and process specifications related to mechanical, machinery, instrument and electrical or civil works. Maintains all equipment necessary to perform work. May work with a wide variety of equipment. Mercer Compensation Participation Centre Mercer LLC

174 Maintenance Mechanic (Multi-Skilled) Modules : B O Under limited supervision, performs skilled maintenance and repair services of facility systems such as mechanical, electrical, and building systems. Ability to interpret blueprints and schematics. Knowledge of methods, practices, and techniques of maintaining building and facilities. Typically requires high school education or equivalent or technical training and two to four years of skilled maintenance experience. Frequently reports to a Maintenance Supervisor (Position ) Maintenance Mechanic - Senior Modules : B O Under general direction, performs semi-skilled maintenance and repair services of facility systems such as mechanical, electrical, and building systems. Duties may increase in scope as the employee becomes more skilled, but the primary emphasis is the performance of a variety of maintenance tasks rather than a high degree of skill in any particular trade. Typically requires a high school education or equivalent and more than two years of experience. Frequently reports to a Maintenance Supervisor (Position ) Maintenance Mechanic Modules : B E O T Under direct supervision, performs semi-skilled maintenance and repair services of facility systems such as mechanical, electrical, and building systems which do not require extensive specialization in one particular trade. Duties may increase in scope as the employee becomes more skilled, but the primary emphasis is the performance of a variety of maintenance tasks rather than a high degree of skill in any particular trade. Typically requires a high school education or equivalent and one to two years of experience. Frequently reports to a Maintenance Supervisor (Position ) HVAC Mechanic NEW Modules : B O Under general supervision, performs the planning, installation, maintenance, and repair of the heating, ventilation, and air conditioning systems. Performs routine inspections of piping systems, valves, and related equipment. This position requires training and experience acquired through a formal apprenticeship or equivalent training and experience. Typically requires at least three years of experience Plumber REVISED Modules : B E O Installs and repairs pipes, fixtures and other plumbing equipment used for water distribution and waste water disposal. May rough in and install required fixtures Carpenter NEW Modules : B E O Under general supervision, constructs and maintains structural woodwork. Builds, repairs, and installs benches, cabinets, paneling, floors, building framework,and finish trims for factory installations and rearrangements. Hangs metal and wood door jambs, locks, and other hardware. Builds fixtures and erects scaffolding. Maintains facilities in good operating condition. Ladder and scaffolding work required. Requires ability to use all carpentry tools including power saw, planer, router, sander, and joiner. Typically requires training and experience acquired through a formal apprenticeship or equivalent training and experience. Frequently reports to the Maintenance Supervisor (Position ) Production Painter - Senior Modules : B O Under general direction, sprays or, with other equipment, covers a variety of products or materials using powder coatings or liquid coatings. Paints items by hand as required. Mixes paints, solutions, and finishes as needed. Regulates temperatures and transfers painted items to drying racks. Finishes coated surfaces by baking in an oven and/or polishing with sandpaper, pumice, rouge, wax, or other finishing materials. Cleans and adjusts equipment to ensure air and paint flow to product. Performs all work in accordance with established safety procedures. Typically requires a high school education or equivalent and more than two years of experience Production Painter Modules : B E O Under direct supervision, assists with spraying or, with other equipment, covers a variety of products or materials using powder coatings or liquid coatings. Paints items by hand as required. Mixes paints, solutions, and finishes as needed. Regulates temperatures and transfers painted items to drying racks. Finishes coated surfaces by baking in an oven and/or polishing with sandpaper, pumice, rouge, wax, or other finishing materials. Cleans and adjusts equipment to ensure air and paint flow to product. Performs all work in accordance with established safety procedures. Typically requires a high school education or equivalent and less than two years of experience. Mercer Compensation Participation Centre Mercer LLC

175 Sheet Metal Worker Modules : B O Under general supervision, sets ups and operates various manual and power punch presses, brakes, mallets, mandrels, and shears to perform a variety of sheet metal operations. Uses engineering drawings and sketches to prepare, sequence, and produce sheet metal parts and assemblies. Creates guidelines and reference points for bends, cuts, and holes by utilizing rules, squares, scribers, and other tools. Typically requires a high school education or equivalent and more than four years of related experience Welder - Senior Modules : B O Under general direction, uses hand welding and flame cutting equipment such as arc welders, gas welders, and gas torches to weld together metal components (flat, horizontal, or vertical plates and pipes). Works from sketches, prints, operation sheets, preliminary drawings, and written/verbal instructions. Must maintain welding specifications. Sets up and operates all welding equipment. Typically requires high school education or equivalent or technical training and more than two years of related experience Welder Modules : B E O Under direct supervision, uses hand welding and flame cutting equipment such as arc welders, gas welders, and gas torches to weld together metal components (flat, horizontal, or vertical plates and pipes). Works from sketches, prints, operation sheets, preliminary drawings, and written/verbal instructions. Must maintain welding specifications. Sets up and operates all welding equipment. Typically requires high school education or equivalent or technical training and one to two years of related experience Repair Centre Manager Modules : B N Oversees the complete operation checkout, modification, disassembly, repair, reassembly, test calibration, diagnosis, and correction of trouble. Works with internal organization and defines repair strategies for (internal and external) customers. Establishes repair and return processes to ensure high quality and short cycle time of repair and return. Sets up necessary repair and test facilities. Manages spare parts supply chain inventory. Manages and trains repair centre engineers and/or technicians to be competent in performing repairs. Typically requires a Bachelor s degree and three to five years of experience, including one to three years in management Repair Centre Engineer - Senior Modules : B N Under general direction, performs complete operation checkout, modification, disassembly, repair, reassembly, test calibration, diagnosis, and correction of problems. Follows repair and return processes to ensure high quality and short cycle time of repair and return. Sets up necessary repair and test facilities. May assist with training of less experienced engineers/technicians. Requires independent judgement Repair Centre Engineer - Intermediate Modules : B N Under general supervision, performs complete operation checkout, modification, disassembly, repair, reassembly, test calibration, diagnosis, and correction of problems. Follows repair and return processes to ensure high quality and short cycle time of repair and return. Sets up necessary repair and test facilities. Requires independent judgement Repair Centre Engineer - Associate Modules : B N Under direct supervision, performs operation checkout, modification, disassembly, repair, reassembly, test calibration, diagnosis, and correction of problems. Assists with repair and return processes to ensure high quality and short cycle time of repair and return. Assists with the set up of necessary repairs and tests. Requires limited independent judgement and work is regularly checked for accuracy Manufacturing Executive Modules : B E O X Responsible for formulating policies, programs, and objectives affecting the schedule, quality, and cost of manufactured products. Directs and co-ordinates production according to quality and quantity specifications within cost objectives. Assures that all groups within the manufacturing area are properly staffed and co-ordinated to perform duties effectively. Promotes the development of favourable employee relations to further the organization s production of quality goods. Frequently reports to the Chief Executive Officer (Position ) or the Chief Operating Officer (Position ). This is generally a single incumbent position Manufacturing Executive - Multi-facility Modules : B O T Executive responsible for the co-ordination of various manufacturing functions within multiple facilities. Manufacturing management experience should reflect understanding of the impact factory performance has in the areas of delivery, cost, quality, and service. May establish procedures and policies to achieve production schedules, product standards, and operational costs. Frequently reports to the Operations Executive (Position ) or to the Manufacturing Executive (Position ). Mercer Compensation Participation Centre Mercer LLC

176 Manufacturing Executive - Single Facility Modules : B E O T X Executive responsible for the overall management and co-ordination of various manufacturing functions within a single facility. Manufacturing management experience should reflect understanding of the impact factory performance has in the areas of delivery, cost, quality, and service. May establish procedures and policies to achieve production schedules, product standards, and operational costs. Typically requires a Bachelor s degree in Engineering or related technical field or combination of education/relevant work experience and eight years of experience. May require knowledge and deployment of state-of-the-art manufacturing practices (including continuous flow) as well as quality and continuous improvement techniques, strong analytical and quantitative skills, excellent communication, interpersonal effectiveness, and leadership. Involved in plant human resources matters including labour relations. Typically reports to the Group, Division or Regional General Manager, the Manufacturing Executive (Position ), or to operations management at the corporate level. May also be referred to as the Plant Manager Manufacturing Manager Modules : B O Responsible for planning, directing, and co-ordinating all manufacturing operations of production, machinery, processing, and packaging departments. Develops priorities based on production introduction, equipment efficiency, and materials. Creates schedules and staffing requirements based on determined priorities. Establishes manufacturing and quality control standards and develops budget controls and plans. Typically requires a Bachelor s degree and at least six years of related experience, including supervision Machining Supervisor Modules : B O Responsible for co-ordinating and supervising employees who set up and operate standard machine tools and attachments for various processing operations in the production of parts, assemblies, and complete units. Makes work schedules and assigns work. Oversees assembly operations, fitting, filing, aligning, and scraping parts and ensures that all work meets tolerances and operating requirements. Maintains production records, reports, and analyzes production data. Assists in assessing personnel needs, as well as interviewing, selecting, and training new employees. Works alongside the team and requires previous machining experience. Typically requires a high school education or equivalent and six to eight years of experience Production Manager Modules : B O T Responsible for the management of an assigned production area in order to meet production schedules, quality, and cost objectives. Normally directs, through subordinate supervisors, activities in the areas of assembly operation, machinery operation, processing or treating operation, or packaging. Determines requirements for material, equipment, and manpower resources. Plans and administers procedures and production and quality control standards in designated area. Typically requires a Bachelor s degree and six to eight years of related experience, including supervision. Frequently reports to a Manufacturing Manager (Position ), Manufacturing Executive - Single Facility (Position ), or to the Manufacturing Executive - Multi Facility (Position ) Production Supervisor Modules : B O T Co-ordinates and directs the activities of the production department to maximize productivity and minimize cost while maintaining quality. Inspects product to verify production specifications are met. Trains and supervises production personnel. Directs shift supervisors on production volume, quality standards, cost constraints and scheduling requirements. Ensures effective utilization and maintenance of plant resources, recommends major equipment purchases. Ensures that production targets are met, and maintains health and safety standards. Typically requires a Bachelor s degree and three years of experience, including supervision. Frequently reports to a Production Manager (Position ). May also be known as the General Foreman Shift Supervisor Modules : B E O T Responsible for the daily activities of a production team during a single shift. Continually follows up in each area or department to ensure that production is complete and quality is maintained. Resolves any problems that may arise on the production line and maintains the shift log. Typically reports to the Production Manager (Position ) or to the Production Supervisor (Position ) Foreperson/Team Leader Modules : B O First line supervisory position with responsibility for an assigned area. Does not work directly on tools or equipment except in training or emergency. Responsible for scheduling, safety, attendance, and discipline. Has experience as a multi-skilled senior operator. Typically reports to the Shift Supervisor (Position ) or Manufacturing Executive - Single Facility (Position ). Mercer Compensation Participation Centre Mercer LLC

177 Lead Hand (Non-supervisory) Modules : B O T A working position that does not include direct supervision or discipline of other employees. May be assigned to an area or equipment as the senior operator, may train other operators and set up or adjust equipment and support the assigned crew, advises foreperson or team leader of any problems Production Technician - Senior Modules : B O Under general supervision, responsible for complex operations and duties in production. Tracks equipment performance and adjusts set-ups, calibrations, and alignments. Calls other specialists when serious problems occur. Tracks data associated with production equipment. Reports any inconsistencies and uses standard repair procedures. Responsible for solving problems requiring more extensive knowledge and experience. May assist with training other production technicians. Typically requires a college diploma and more than four years of experience General Labourer - Skilled Modules : B E O T Under general supervision, undertakes production tasks that often require experience and skills. Performs a variety of production tasks including: loading materials into production machines, removing, packing and sorting raw materials or finished products using manual or power equipment. May act as a co-ordinator and guide for other general labourers. Typically requires a high school education and up to five years of experience Production Technician - Intermediate Modules : B O Under general supervision, responsible for more complex operations and duties in production. Tracks equipment performance and adjusts set-ups, calibrations, and alignments. Calls other specialists when serious problems occur. Tracks data associated with production equipment. Reports any inconsistencies and uses standard repair procedures. Typically requires a college diploma and two to four years of experience General Labourer Modules : B E O T Performs a variety of production tasks including: loading materials into production machines, removing, packing and sorting raw materials or finished products using manual or power equipment. May be responsible for cleaning work areas and equipment and performs other tasks as required. May be assigned to a particular production area. No previous experience or training required Production Technician - Associate Modules : B O Under direct supervision, assists with operations and duties in production. Monitors equipment performance and adjusts set-ups, calibrations, and alignments on production equipment. Calls specialists when more serious problems occur. Tracks various data associated with production equipment. Reports any inconsistencies and uses standard repair procedures. Typically requires a college diploma and less than two years of experience Production Planning and Control Manager Modules : B O T Establishes production schedules and ensures that actual production meets scheduled requirements. Controls various load factors to ensure maximum utilization of available capacity taking into account available labour, tools, and equipment. Responsibilities may include capacity planning, shop order release, dispatch/shop scheduling, and the inprocess expediting function at all facilities. Co-ordinates production operations with requirements for finished products and the needs for materials and labour. Typically requires a Bachelor s degree and five to seven years of experience Production Planner - Senior Modules : B O Under general direction, uses engineering plans and production specifications to produce detail schedules, material requirements lists, and production plans for the manufacture of products. Checks production activity to provide a controlled flow of materials timed to meet production requirements. Works with management to organize schedule changes due to backlogs, design changes, and material or labour shortages. Prepares work orders for production or purchase requests based on production schedules. Evaluates production specifications and plant capacity data to determine manufacturing processes, tool, and manpower requirements. May train and oversee work of lower level production planners. Typically requires a Bachelor s degree in Business Administration or related field, and four or more years of related experience Numeric Controlled Programmer - Senior Modules : B O Under general direction, responsible for preparation and programming of numeric controlled production equipment. Develops complex operation sequences and provides recommendations for improving efficiency and processes. May work with production engineers to ensure that timelines as well as quality goals are met. Maintains documentation on assigned projects. May provide technical leadership and assist in training less experienced engineers. Typically requires a Bachelor s or technical degree and four or more years of experience. Mercer Compensation Participation Centre Mercer LLC

178 Production Planner - Intermediate Modules : B O T Under general supervision, uses engineering plans and production specifications to produce schedules, material requirements lists, and production plans for the manufacture of products. Checks production activity to provide a controlled flow of materials timed to meet production requirements. Works with management to organize schedule changes due to backlogs, design changes, and material or labour shortages. May prepare work orders for production or purchase requests based on production schedules. May evaluate production specifications and plant capacity data to determine manufacturing processes, tool, and manpower requirements. Typically requires a Bachelor s degree in Business Administration or related field and two to four years of related experience Numeric Controlled Programmer - Intermediate Modules : B O Under general supervision, responsible for preparation and programming of numeric controlled production equipment. Develops operation sequences and provides recommendations for improving efficiency and processes. May work with production engineers to ensure that timelines as well as quality goals are met. Maintains documentation on assigned projects. Typically requires a Bachelor s or technical degree and two to four years of experience Production Planner - Associate Modules : B O Under direct supervision, assists with using engineering plans and production specifications to produce schedules, material requirements lists, and production plans for the manufacture of products. Checks production activity to provide a controlled flow of materials timed to meet production requirements. Works with management to organize schedule changes due to backlogs, design changes, and material or labour shortages. May prepare work orders for production or purchase requests based on production schedules. Assists with evaluating production specifications and plant capacity data to determine manufacturing processes, tool, and manpower requirements. Typically requires a Bachelor s degree in Business Administration or related field and one to two years of related experience Numeric Controlled Programmer - Associate Modules : B O Under direct supervision, assists with the preparation and programming of numeric controlled production equipment. Develops operation sequences and provides recommendations for improving efficiency and processes. Works with production engineers to ensure that timelines as well as quality goals are met. Maintains documentation on assigned projects. Typically requires a Bachelor s or technical degree and less than two years of experience Production Clerk Modules : B O Fills requisitions for specialized or diversified line or apparatus. Knowledgeable with all phases of production work. Draws on resources within the organization in order to meet the needs of the production cycle. Provides estimated product completion information. May be involved in schedule preparation and/or shipments Assembly Supervisor Modules : B O Responsible for the co-ordination and supervision of employees in a recognized production or manufacturing unit. Maintains production schedules and quality of work to a limited extent. Reviews work orders, production specifications, technical instructions, facility requirements, tool requisition, equipment, and supplies for section. Co-ordinates subordinate employee recruitment, selection, performance assessment, work assignments, salary, recognition/disciplinary actions, upgrading, and transfer. Responsibilities typically encompass one shift and only one area of the plant. Reviews and compiles operations records, such as yield, scrap, and maintenance costs. Excludes experimental, maintenance, and tool room supervisors and lead operators. Typically requires a high school education or equivalent and one to two years of related experience, including supervision Assembler - Senior Modules : B O Under general direction, performs assembly of complicated components or equipment with rigid tolerance requirements. Determines operation sequences and methods where specifications are not available. Accurate scraping, aligning, and fitting is required. Performs a range of operations including tapping, drilling, reaming, pipe fitting, and shimming. Frequently receives no instruction on routine work, general instructions on new assignments. May provide work leadership including dispersing work assignments, tracking progress, and resolving routine materials problems of lower level staff. Typically requires a high school education or equivalent and three or more years of experience Manufacturing Technician - Senior Modules : B O Under general direction, responsible for the manufacturing and assembly of products. Ensures that the proper ingredients and appropriate quantities are used through weighing, measuring, and checking the raw ingredients. Operates production equipment. Keeps records and maintains clean room environment to comply with regulatory requirements, good manufacturing practices, and standard operating procedures. May help with in-process testing to determine if batches meet specifications. Assignments are moderately complex in nature and judgement is required in addressing problems and making routine recommendations. Typically requires an Associate s degree or equivalent and more than two years of laboratory experience. Mercer Compensation Participation Centre Mercer LLC

179 Assembler - Intermediate Modules : B O P Under general supervision, performs moderately complex and intricate assembly operations and processes. Uses a wide range of hand and power tools. Typically requires a high school education or equivalent and one to three years of experience. Frequently reports to a Production Supervisor (Position ) Manufacturing Technician Modules : B O Under direct supervision, assists with the manufacturing and assembly of products. Ensures that the proper ingredients and appropriate quantities are used through weighing, measuring, and checking the raw ingredients. Operates production equipment. Keeps records and maintains clean room environment to comply with regulatory requirements, good manufacturing practices, and standard operating procedures. May help with in-process testing to determine if batches meet specifications. Assignments are simple in nature and little judgement is required in addressing problems and making routine recommendations. Typically requires a College diploma or equivalent and less than two years of laboratory experience Assembler - Associate Modules : B O Under direct supervision, performs routine and repetitive assembly operations and processes. Responsibilities may include activities such as: checking, sorting, packaging, labelling, trimming and tying. Requires use of simple hand tools. Typically requires a high school education or equivalent and less than one year of training and/or experience. Frequently reports to a Production Supervisor (Position ) Machine Shop Supervisor Modules : B O Under direct supervision, performs designated tasks of a limited nature and area of responsibility in semiconductor process operations. Tasks may include photo resist, spin, bake, align/expose, develop, oxide/metal etching, wafer cleaning, operation of pre-deposition furnaces, oxidation furnaces, epitaxial reactors, vapour deposition, and hermeticity. Ensures quality by following established procedures and standards and may request assistance from a more skilled professional for more complex tasks. Typically requires a high school education or equivalent and one to two years of experience Machine Operator - Senior Modules : B O Under general direction, responsible for the set-up, calibration, and operation of machines used in production processes. Works from verbal or written instructions, diagrams, or models. Inspects machining operations and finished product against specified tolerances using precision measuring tools. Determines and corrects more complex machine malfunctions. Performs routine maintenance and cleaning. May make calculations as well as assist with numeric controlled programming. May assist with training other machine operators. Typically requires a high school education or equivalent and more than four years of experience Millwright - Senior Modules : B O Under general direction, sets up and operates milling machines to perform a variety of more complex operations on various pieces. Adheres to close tolerances from drawings or specifications. Typically requires a high school education or equivalent and two or more years of related experience Machine Operator - Intermediate Modules : B O Under general supervision, responsible for the set-up, calibration, and operation of machines used in production processes. Works from verbal or written instructions, diagrams, or models. Inspects machining operations and finished product against specified tolerances using precision measuring tools. Determines and corrects more complex machine malfunctions. Performs routine maintenance and cleaning. Typically requires a high school education or equivalent and two to four years of experience Punch Press Operator Modules : B O Responsible for performing piercing, drawing, and forming materials (aluminium or steel) on a punch press. Reads blue prints and measures produced parts. Prepares machine for punching and blanking Machine Operator - Injection Moulding Modules : B O Specializes in the operation of injection moulding machine to form products from thermo-plastic material. Loads and starts machine hopper, while maintaining proper temperature and pressure Packaging Machine Operator Modules : B O Works on machine that performs packaging functions. Some duties may include packing, wrapping, securing, or labelling containers. Restocks machine with packaging materials, such as labels, boxes, paper, etc. Inspects, adjusts, and repairs machine. May also send unfinished product to conveyors and unload completed package. Mercer Compensation Participation Centre Mercer LLC

180 Millwright Modules : B O Under direct supervision, assists with the set up and operation of milling machines to perform a variety of operations on various pieces. Adheres to close tolerances from drawings or specifications. Typically requires a high school education or equivalent and less than two years of related experience Crane Operator Modules : B O Works on cranes or drag lines to lift, move, position and place machinery, equipment or other large objects. Operates machinery in response to hand signals and/or radio contact from a co-worker or supervisor. Requires awareness of possible hazards and safety regulations on the job. May carry out routine maintenance, involving cleaning and lubricating of equipment, checking fluid levels and hydraulic lines, changing the oil and filters, and making minor repairs Machine Operator - Associate Modules : B O Under direct supervision, assists with the set-up, calibration, and operation of machines used in production processes. Works from verbal or written instructions, diagrams, or models. Inspects machining operations and finished product against specified tolerances using precision measuring tools. Determines and corrects minor machine malfunctions. Performs simple routine maintenance and cleaning. Typically requires a high school education or equivalent and less than two years of experience Lean Manufacturing Manager Modules : B O Responsible for developing strategies and initiatives pertaining to Lean manufacturing in order to improve the organization s profitability and efficiency. Provides leadership and support for all Lean Management activities. Assists teams in the application of Lean methodologies and principles (e.g., 5S, VSM, SMED, TPM, Kaizen, etc.). Leads continuous improvement initiatives throughout the organization and develops process improvement strategies using various Lean methodologies and principles (e.g., 5S, VSM, SMED, TPM, Kaizen, etc.). Typically has over seven years of experience with Six Sigma or Lean Manufacturing Lean Manufacturing Practitioner Modules : B O Responsible for analyzing, developing and implementing changes in product design, manufacturing methods and process improvements. Reviews the organization s internal manufacturing processes to ensure maximum efficiencies are achieved. Implements continuous improvement initiatives throughout the organization using various Lean methodologies and principles (e.g., 5S, VSM, SMED, TPM, Kaizen, etc.). Typically has over five years of experience with Six Sigma or Lean Manufacturing Supply Chain Executive Modules : B L T X Responsible for all supply chain management functions and all or most of the following: inventory management, warehousing, and transportation. Requires thorough involvement with procurement, customer service, and production/merchandise planning. Supervises other managers/supervisors as well as professional logistics management staff at one or more location(s). Frequently reports to a Manufacturing Executive (Position ) or Operations Executive (Position ). This is generally a single incumbent position Logistics Executive CODE CHANGE Modules : B L X Responsible for the direction and co-ordination of strategic supply activities, policies and programs for the successful execution of supply chain activities and customer service objectives. Responsible for contract administration and quality compliance at all points of the supply chain. Frequently reports to a Supply Chain Executive (Position ) or Operations Executive (Position ). This is generally a single incumbent position Logistics Director Modules : B L Responsible for some or all of inventory management, warehousing, and transportation, typically at a single facility or for a smaller organization. May have limited involvement with procurement, customer service, and production planning. Responsible for contract administration and quality compliance at all points of the supply chain. Frequently reports to a Logistics Executive (Position ) Supply Chain Manager Modules : B L T Responsible for managing all supply chain logistics functions, which may include, but are not limited to, production planning, material procurement, inventory control, rate setting, outsourcing, vendor selection, and distribution. Ensures that departmental and support personnel are focused on continuous improvement of products and processes. Promotes alignment by understanding and communicating customer needs and requirements throughout the organization. Typically requires a Bachelor s degree and five to seven years of experience. Mercer Compensation Participation Centre Mercer LLC

181 Logistics Manager Modules : B E L Responsible for running the operations of the organization s warehouse and any third party warehousing. Maintains accurate records of finished goods and all logistics for one or more business units. May act as company officer in dealings with brokers and transporters. Generates, monitors and expedites work orders as necessary to meet delivery requirements. May assist in verifying all material requisitions, paying attention to last minute delivery requirements. Typically reports to the Logistics Executive (Position ) Supply & Logistics Analyst - Senior NEW Modules : B L Under general supervision, responsible for performing complex transportation/supply assignments which are involved in implementing sales agreements. Assignment responsibilities include gas control, supply, transportation, or a combination of the aforementioned. Monitor, research and identify supply chain service trends and issues in order to prevent failures, resolve and correct issues, and provide an on-going platform to support improvements of in stock levels and store/labor management effectiveness. Utilize complex computer systems and software in order to research, analyze and document failures and inefficiencies in the supply chain in order to improve overall supply chain effectiveness. May provide assistance to other supply and logistic analysts. Typically requires a Bachelor s Degree and more than five years of experience. Reports to the Supply Chain Manager (Position ) or to the Logistics Manager (Position ) Supply & Logistics Analyst - Intermediate NEW Modules : B L Under general supervision, responsible for performing transportation/supply assignments which are involved in implementing sales agreements. Administers materials and finished products by coordinating the involved activities such as: material supply, inventory control, traffic, customs, etc. Monitor, research and identify supply chain service trends and issues in order to prevent failures, resolve and correct issues, and provide an on-going platform to support improvements of in stock levels and store/labor management effectiveness. Utilize computer systems and software in order to research, analyze and document failures and inefficiencies in the supply chain in order to improve overall supply chain effectiveness. Typically requires a Bachelor s Degree and two to five years of experience. Reports to the Supply Chain Manager (Position ) or to the Logistics Manager (Position ) Supply & Logistics Analyst - Associate NEW Modules : B L Under direct supervision, performs general transportation/supply assignments of limited scope in the course of developing their knowledge of basic negotiation and transportation practices involved in implementing sales agreements. Receives training assignments designed to provide experience in areas including gas control, supply, transportation, or a combination of the aforementioned. Competent to work on several phases of activities, but requires instruction and guidance in other phases. Typically requires a Bachelor s Degree and up to two years of experience. Reports to the Supply Chain Manager (Position ) or to the Logistics Manager (Position ) Contract Administration Manager - Purchasing Modules : B L Responsible for the review and administration of long-term and/or blanket purchase contracts. Communicates with contracting parties on all aspects concerning fulfillment of contractual obligations. May supervise Contract Administrators. Frequently reports to a Purchasing/Procurement Executive (Position ) Contract Administrator - Purchasing Modules : B L Responsible for the review and administration of long-term and/or blanket purchase contracts. Experienced in negotiation, formatting and managing of large contracts. May provide co-ordination and legal guidance to all subcontractors. Frequently reports to a Contract Administration Manager - Purchasing (Position ) Re-buyer Modules : B L Under general supervision, responsible for forecasting sales by item, analyzing trends and inventory using historical data, and monitoring sales performance. Frequently reports to a Purchasing/Procurement Executive (Position ) Customer Relationship Manager Modules : B L Responsible for overseeing the customer relationship function. Provides guidance to Customer Relationship Representatives. Develops procedures and works with other departments including order entry and shipping to ensure that client orders are processed efficiently, correctly and on-time. May deal with issues escalated from representatives. Mercer Compensation Participation Centre Mercer LLC

182 Customer Relationship Representative Modules : B L Under general supervision, works with both clients and other departments within the organization to ensure that client orders are processed correctly and on-time. Will work with shipping verification, pricing verification and maintain customer contact. May input customer feedback into a database and follow up on common problems. Will guarantee invoice verification as well as generating and distributing customer reports Customer Order Manager (Entry and Processing) Modules : B L Responsible for the receiving, entering, and processing of orders and order changes from customers. Develops departmental policies, procedures, and budget. Supervises the activities of order entry personnel whose responsibilities include direct communication with customers regarding the feasibility of shipping orders as requested Purchasing/Procurement Executive Modules : B L T Leads the organization s purchasing/procurement/sourcing function to minimize the organization s overall purchasing costs without compromising quality or reliability of supply. Contributes to the development of the organization s overall supply and logistics strategy. Establishes purchasing budgets, plans, policies, systems, and procedures that will achieve these strategic objectives. Identifies, evaluates, and capitalizes on opportunities to reduce purchasing costs by improving the organization s buying patterns and supply channels. Evaluates, negotiates, and manages the most complex or strategically important supplier and vendor relationships to secure terms that are in the organization s best interest. Frequently reports to the Supply Chain Executive (Position ), Operations Executive (Position ), or to the Chief Financial Officer (Position ). This is generally a single incumbent position Purchasing/Procurement Director Modules : B E L X Directs the organization s purchasing/procurement/sourcing function to minimize the organization s overall purchasing costs without compromising quality or reliability of supply. Provides leadership and direction to the development of the organization s overall supply and logistics strategy. Assists in developing purchasing budgets, plans, policies, systems, and procedures that will achieve these strategic objectives. May assist in evaluating and negotiating complex or strategically important supplier and vendor relationships to secure terms that are in the organization s best interest. Supervises other purchasing managers/supervisors/agents as well as buyers. Frequently reports to the Purchasing/Procurement Executive (Position ) Purchasing/Procurement Manager Modules : B L T Assists in minimizing the organization s overall purchasing costs without compromising quality or reliability of supply. Develops the organization s overall supply and logistics strategy. Provides information to upper management to help in the development of purchasing budgets, plans, policies, systems, and procedures that will achieve these strategic objectives. Responsible for all purchasing activities within a division/unit of an organization, including all or most of the following: services, software, component parts, equipment, and supplies. Frequently reports to the Purchasing/Procurement Director (Position ) Buyer/Procurement Agent - Lead Modules : B L T Under general direction, instructs, directs, and checks the work of senior, intermediate and associate buyers. Responsible for the procurement of materials, services, and supplies. Duties include: contract negotiation, standard contract renewal or cancellation, approving and qualifying vendors, assessing service and/or product quality, and authorizing purchase orders. May supervise the activities of other buyers and expediters (purchasing). Typically reports to a Purchasing/Procurement Manager (Position ) Buyer/Procurement Agent - Senior Modules : B E L T Under general direction, responsible for selecting and negotiating with approved vendors and placing purchase orders in response to product requirements established by various departments within the organization. May give some guidance and direction to other Buyers. Typically requires five or more years of experience Expediter (Purchasing) Modules : B L Under general supervision, this top-level specialist is responsible for resolving vendor-related problems with regard to specifications, timing, quality, quantity, and delivery. Frequently reports to a Buyer/Procurement Agent - Lead (Position ) or Purchasing/Procurement Manager (Position ) Buyer Modules : B E L T Under direct supervision, responsible for selecting and negotiating with approved vendors and placing purchase orders in response to service or material requirements (quantity and timing) typically established by the inventory planning function. Normally requires two to four years of experience. Typically reports to the Purchasing/Procurement Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

183 Estimator REVISED Modules : B L Provides budgetary and costing advice and pricing for materials and labour using established standards and provides accurate reporting to management. Responsible for estimating labour and material costs of manufacturing and engineering based on request for proposal (RFP) data submitted by prospective customers. Analyzes specifications, including sketches, blueprints, bills of material, or sample layouts and calculates production costs using labour and material pricing schedules and historical data. Provides post production cost analysis as a basis for relevant decision making. Prepares and analyzes production related reports. Follows up on customer quotes and contacts vendors for material pricing. Also prepares any cost estimates including assumptions and co-ordinates with procurement to obtain pricing. Typically reports to Purchasing/Procurement Executive (Position ) Assistant Buyer Modules : B L T Under the direction of the Buyer (Position ), sources, evaluates, negotiates, and prices products for assigned categories. Assists in the monitoring of sales and margins through vendor negotiations and promotional opportunities. May also maintain database of supplier contacts. This is an entry level position Forecasting Manager Modules : B L Responsible for the accurate forecasting of materials, building/validating forecast models, supervise employees in analyzing current, historical, and projected volumes to determine requirements and ensure the timely availability of resources required for a seamless and efficient production process Forecasting Supervisor Modules : B L Responsible for determining, monitoring, and recommending adjustments to the limits of plant capacity to assure consistency with the master production schedule. Supervises Forecast Analysts Forecasting Analyst Modules : B L Responsible for the preparation, evaluation and communication of demand forecasts, sales analysis, sales data and market information and requires strong knowledge of production capacities to enhance data quality and improve the usability and timeliness of data. May report to the Forecasting Supervisor (Position ) or Forecasting Manager (Position ), or to other operations management Inventory Planning and Control Director Modules : B L Directs inventory planning and control activities. Responsible for all inventory planning and control functions, often including multiple facilities. Responsible for all or most of the following: inventory planning, master scheduling, materials handling, inventory turnover, customer service levels, stocking decisions, forecasting, and the administrative controls at all distribution facilities. Usually supervises other managers/supervisors and professional inventory planning and control staff at one or more location(s). Frequently reports to the Supply Chain Executive (Position ) or to the Operations Executive (Position ) Inventory Control Manager Modules : B L Directs inventory planning and control activities for a single facility. Responsible for all or most of the following: inventory planning, master scheduling, stockroom, material handling, and the administrative controls for manufacturing/production records, documents and files. Typically reports to the Materials Manager (Position ) Inventory Planning Manager Modules : B L Has overall responsibility for determining the required quantity and availability of materials needed to meet the master production schedule Stockroom Manager Modules : B L Responsible for the physical custody and accuracy of inventory records for component items, assemblies, and/or finished goods within a manufacturing facility. May manage the supervisors of individual stockrooms Stockroom Supervisor Modules : B L Responsible for the physical custody and accuracy of inventory records for component items, assemblies, and/or finished goods in a single stockroom area. Supervises the activities of stockroom personnel Inventory Control Clerk Modules : B L Compiles records from ordering, shipping, and receiving materials. Updates information on computer to maintain inventory records. Assesses stock supply and reorder status. Prepares and verifies requisition of additional stock items, using the appropriate forms. Mercer Compensation Participation Centre Mercer LLC

184 Tool Crib Attendant Modules : B O Responsible for maintaining the necessary inventory levels of manufacturing supplies and tools to support production needs. Collects, stores, and issues hand tools, machine tools, dies, measuring devices, and other equipment. Maintains records of withdrawals and returns of tooling. Locates missing or misplaced tools; makes repairs as necessary. Ensures that all tools and equipment are in good working condition and meet calibration specifications. Orders new stock and unpacks and stores new equipment. Must have the ability to read and understand blueprints and the ability to follow written welding procedures. Typically requires a high school education or equivalent and one to two years applied training in a mechanical environment with heavy machinery and tools Supply Chain Director NEW Modules : B L Responsible for the implementation and evaluation of all supply chain logistics activities and procedures, including, but not limited to, production planning, material procurement, inventory control, rate setting, outsourcing, vendor selection, and distribution. Evaluates the organization s supply chain performance against projected costs and timelines. May be responsible for coordinating supply chain activities across all units of the organization. Typically reports to the Supply Chain Executive (Position ) Master Scheduling Manager Modules : B L Responsible for all master scheduling and/or final assembly scheduling activities at a manufacturing facility. Supervises Master and/or Final Assembly Schedulers. Through subordinates, compiles master schedule using input from sales forecasts, open order reports, historic activity reports, and capacity restraint reports. Typical in large operations; in smaller companies, these responsibilities are handled by Master Scheduler (Position ) Master Scheduler Modules : B L Under general supervision, responsible for the development of the schedule for production or manufacture at the highest level at which products will be stocked or planned either prior to shipment (for made-to-stock operations) or prior to final assembly (for made-to-order operations). Frequently reports to a Master Scheduling Manager (Position ) Planner/Scheduler Modules : B E L Responsible for the formulation and communication of weekly production schedules for production and packaging services. Issues changes to sales projections, shipping and production results. Maintains current production statistical database allowing studies and analysis pertaining to department responsibilities. Updates production management systems with actuals as they occur. Requires three to four years in production planning environment. May report to the Production Manager (Position ), to the Manufacturing Executive - Single Facility (Position ) or to other production management Operations/Shop Scheduler (Dispatcher) Modules : B L Responsible for the assignment of target start and/or completion dates/times for manufacturing or processing operations. Also includes the selection and sequencing of available positions or processes and assignments to individual work centres or lines. Provides interface with shop foremen and production control function. This position is typical in computerized environments Materials Management Director Modules : B L X Responsible for developing and implementing distribution policies and procedures throughout the organization. Responsible for all materials management functions, including: production planning and control, distribution and purchasing for multiple facilities. Through subordinates, directs the activities of professional materials management staff. May report to the Operations Executive (Position ), Supply Chain Executive (Position ), or to another top-level executive Materials Manager Modules : B E L T Responsible for all materials management activities within a division/unit of an organization. Has specific responsibility for inventory planning and control, distribution and purchasing. Typically reports to the Materials Management Director (Position ) or to operations management Distribution Operations Systems Co-ordinator Modules : B L Assists in the design, development, and implementation of data gathering and reporting methods and procedures within the Distribution Operations area. May recommend procedural changes to improve efficiency of operations. Functions as a technical co-ordinator and internal consultant regarding the needs and requirements of Distribution Operations data processing. Typically responsible for the tracking, analysis and forecasting of storage capacity, inventory levels, equipment, and manpower requirements. May assist in the supervision of warehouse employees. Mercer Compensation Participation Centre Mercer LLC

185 Materials Planner - Senior Modules : B L Under general direction, determines the quantity and order date for materials needed to meet the master production schedule. Initiates purchase or production requisitions as appropriate. May be expected to give direction and guidance to other Material Planners. Typically requires at least five years of experience. Frequently reports to an Inventory Planning and Control Director (Position ) Materials Planner - Intermediate Modules : B L Under general supervision, determines the quantity and order date for materials needed to meet the master production schedule. Initiates purchase or production requisitions as appropriate. Typically requires two to five years of experience. Frequently reports to the Inventory Planning and Control Director (Position ) Materials Planner - Associate CODE CHANGE Modules : B L Under direct supervision, assists in determining the quantity and order date for materials needed to meet the master production schedule. This is an entry level materials planning position. Frequently reports to an Inventory Planning and Control Director (Position ) Materials Handling Supervisor Modules : B L Supervises and co-ordinates the activities of workers engaged in the movement or storage of products by use of equipment, such as forklifts and conveyors. Schedules the activities of the material handling by reviewing requests and shipping or receiving tickets. Makes decisions on personnel actions (e.g., hiring, termination, promotion, etc.). This is the first line supervisor. Typically requires a high school education or equivalent and three to four years of experience Materials Handler/Forklift Operator Modules : B E L Working under general supervision, moves materials to various areas within the plant, warehouse and yard areas, using powered fork lift truck. Loads and unloads trucks or freight vehicles. Transports material between departments while ensuring proper routing of material is maintained. May be required to perform other activities including picking orders, taking inventory, shipping and receiving. Works under general supervision. Controls material movement. Is fully trained to facilitate receipt, storage and dispatch of packaged inventory Picker/Packer Modules : B E L Prepares finished products for shipment or storage by placing them in proper shipping containers. May mark or identify containers with destination information and assemble and strap pallet loads of materials. May operate automatic shrink-wrap and/or palletizing machine. Typically requires basic reading skills but no previous experience Distribution/Fleet Manager Modules : B L T Responsible for the implementation of the organization s distribution, transportation and traffic requirements within a division/unit of an organization including all organization trucks and vehicles controlled by the distribution unit. May include passenger vehicles or personal automobiles. Responsible for shipping and receiving, traffic, field warehousing and order processing. Initiates vehicle and fuel purchases. May be responsible for load balancing. Drivers typically report to this position. Typically reports to the Distribution Director (Position ) Fleet Manager Modules : B L Responsible for the organization s transportation and traffic requirements within a division/unit of an organization including all organization trucks and vehicles controlled by the distribution unit. May include passenger vehicles or personal automobiles. Responsible for shipping and receiving, traffic, field warehousing and associated processing. Schedules and maintains vehicles. Initiates vehicle and fuel purchases. May be responsible for load balancing. Drivers typically report to this position. Frequently reports to the Distribution Director (Position ) Traffic and Distribution Analyst - Senior NEW Modules : B L Under general direction, responds to internal and customer inquiries regarding delivery times and the status of shipments. Updates databases and/or other systems to maintain current transportation records and track the status of orders and deliveries. Communicates with shipping agencies, transport companies, and customers to verify delivery prices and schedules. This position has no supervisory responsibilities, but may mentor or assist less experienced staff. Typically reports to the Shipping and/or Receiving Manager (Position ), to the Outbound Operations Manager (Position ), or to the Customer Relationship Manager (Position ) Freight Rate Specialist Modules : B L Responsible for ascertaining the most economically appropriate domestic and/or international freight rate(s) on incoming and outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules, and deadlines. May audit freight invoices. Frequently reports to a Transportation Manager. Mercer Compensation Participation Centre Mercer LLC

186 Truck Driver - Semi-Trailer Modules : B E L Drives truck within a city or industrial area to transport and deliver goods to and from designated locations (may include long distances). May load and unload truck. Prepares receipts, verifies orders, and may collect payment for deliveries. May inspect and repair vehicle. Requires provincial certification (e.g., in Ontario AZ, in BC Level 1) Truck Driver - Light Truck Modules : B E L Drives truck within a city or industrial area to transport and deliver goods to and from designated locations. May load and unload truck. Prepares receipts, verifies orders, and may collect payment for deliveries. May inspect and repair vehicle. Requires provincial certification (e.g., in Ontario DZ, in BC level 3) Traffic and Distribution Co-ordinator Modules : B L T Responsible for responding to internal and customer inquiries regarding delivery times and the status of shipments. Updates databases and/or other systems to maintain current transportation records and track the status of orders and deliveries. Communicates with shipping agencies, transport companies, and customers to verify delivery prices and schedules. Typically requires two years of related experience in the shipping industry. Typically reports to the Shipping and/or Receiving Manager (Position ), to the Outbound Operations Manager (Position ), or to the Customer Relationship Manager (Position ) Inbound Operations Manager Modules : B L Responsible for the initial physical receipt, processing, audit reconciliation, visual inspection of goods, and identification and counting of incoming material. May include responsibility for inspection, identification, and delivery to stocking locations. Works closely with Purchasing Department. Frequently reports to the Distribution Executive (Position ) Export Manager Modules : B L Responsible for directing the export department with regards to all export related documents, bidding requisitions sheets and withdrawal procedures. Ensures that documentation such as dispatch statements, export permits and customs declarations are properly maintained. May be involved in customer support Import Co-ordination Manager Modules : B L Responsible for foreign merchandise production, quota, customs documentation, and transportation. May work with customs officials to work out delays and obtain release of incoming freight. Enforces compliance with federal regulations and supervises Import Specialists engaged in shipping, receiving, and documentation of imported merchandise. May be involved in problem resolution and negotiation of freight handling agreements with foreign clients Import/Export Specialist Modules : B L Ensures that the company is operating best practices in regards to shipping and receiving procedures. Plans and directs flow of air and surface traffic to/from foreign destinations. Computes duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. Examines invoices and shipping documents to ensure accordance with federal and provincial regulations. May perform occasional audits of shipping and receiving operations. Typically requires a degree and/or Canadian Customs Specialist (CCS) certification. Typically reports to the Distribution Director (Position ), to the Export Manager (Position ) or to the Import Co-ordination Manager (Position ). Typically requires six or more years experience Customs Professional - Intermediate Modules : B L T Responsible for identifying and obtaining legal permits, licenses and certifications that are required for customs clearance. Tasks may include preparing documents, completing electronic submissions, calculating taxes, duties and excises, and ensuring ongoing communication between the company and government authorities. Maintains a current, in-depth knowledge of trade legislation and regulations. Typically requires a degree and/or Canadian Customs Specialist (CCS) certification along with two to four years of related experience. May report to Distribution Director ( ), Export Manager ( ) and/or Import Co-ordination Manager ( ). Mercer Compensation Participation Centre Mercer LLC

187 Customs Clerk Modules : B L Responsible for preparing customs and international shipping documents. Ensures that all necessary documentation for customs clearance are obtained by contacting clients and/or shippers to obtain additional documentation and/or information. Familiar with governmental regulations regarding customs and shipment classification. May organize and develop schedules of shipments with carriers, couriers and customs brokers. Typically requires a diploma. May perform duties to assist Customs Professional - Intermediate (Position ). Typically reports to the Distribution Director (Position ), to the Export Manager (Position ) or to the Import Co-ordination Manager (Position ) Distribution Executive Modules : B L This is the top distribution position. Responsible for all distribution functions, often including multiple facilities. Responsible for the strategic direction of the following: warehousing, transportation, inventory management, shipping and receiving, and customer service levels. Evaluates, plans, and directs the cost-effective distribution of raw materials and finished good inventories. Usually supervises other managers/supervisors and professional distribution staff at one or more location(s). Frequently reports to the Operations Executive (Position ), Chief Operating Officer (Position ) or Logistics Executive (Position ) Distribution Director Modules : B L X Responsible for the strategic development of distribution policies and procedures throughout the organization. Responsible for all or most of the following: shipping and receiving, inventory control, traffic, fleet vehicles, field warehousing and order processing. Develops cost effective inventory strategies to meet customer needs. Responsible for all professional distribution staff. Typically reports to the Distribution Executive (Position ) or to operations management at the corporate level Shipping and/or Receiving Manager Modules : B E L Responsible for the physical movement of inbound and outbound shipments. Responsible for the shipping and/or receiving function. May include shipments to both domestic and international customers and to distribution centres and branches within the same organization. Supervises other shipping personnel. Typically reports to the Distribution/Fleet Manager (Position ) or to the Distribution Director (Position ) Outbound Operations Manager Modules : B L Responsible for all order filling activities, stock replenishments, and shipping of products at a facility, as well as timely reporting of completed shipments. Handles tracking and claims. May co-ordinate routing and carrier selection. Frequently reports to the Distribution Director (Position ) Shipping/Receiving Supervisor Modules : B E L Responsible for all shipping and receiving operations for a particular shift. Keeps detailed records of the material flow through the department. Ensures the accuracy of labels and of invoicing for materials. Keeps records of damaged or defective goods as well as of discrepancies in weights and quantities. May have input on departmental staffing decisions. Typically reports to the Shipping and/or Receiving Manager (Position ) or to the Warehouse Manager (Position ) Dispatcher (Transportation) Modules : B L Under general supervision, responsible for assigning and scheduling shipments with specific carriers. May trace lost or delayed shipments. Frequently reports to a Transportation Manager Billing and Shipping Clerk Modules : B L Responsible for the releasing and invoicing of orders and driver trip reports. Provides clerical and administrative support for the billing and shipping functions including photocopying, filing and maintaining records of shipments. Assembles and verifies customer orders for materials and equipment Shipping/Receiving Clerk Modules : B E L Under direct supervision, responsible for the receipt and shipment of incoming materials, supplies, and products. Receives goods, verifies items against the record of shipment, and inspects condition. Gathers, verifies, and packs items for shipment according to specifications and the transportation method used. Records received and shipped items according to established procedures. Typically requires a high school education or equivalent and little or no experience. Frequently reports to a Shipping/Receiving Supervisor (Position ). Mercer Compensation Participation Centre Mercer LLC

188 Warehouse Manager Modules : B E L T Responsible for the efficient and economical utilization of warehouse facilities for storing and distributing material goods (raw materials, finished goods, tools and packaging materials). Responsible for accurate product inventory levels. Monitors staff activities to ensure that machines and equipment are utilized in a safe and efficient manner. Typically reports to the Distribution Director (Position ) Warehouse Supervisor Modules : B L T Responsible for the daily administration and operation of the warehouse. Oversees that materials are received, stored, shipped, and reported in accordance with established procedures. Reviews effectiveness of operating procedures, maintenance, space utilization, and protection of equipment. Makes recommendations for improvements as required. Reports to a Warehouse Manager (Position ) Stock Handler Modules : B L T Sorts and stocks supplies/parts into proper storage containers and bins maintaining adequate inventory levels and verifying stock prefixes and part numbers. Picks, packages, and transfers requested supplies/parts. May report stock damage and spoilage. May perform related clerical duties, such as preparation of transfer slips, control of pick cards, and maintaining records. Typically requires ability to use computer terminal for basic inquiries and updating inventory levels Returns Co-ordinator Modules : B L Opens and examines customer returns and prepares related documentation for issuance of credit notes. Determines whether product is still useable, if it can be refurbished or must be rejected and destroyed. Plans and monitors daily product refurbishing and prepares monthly reports of all rejected product. Ensures that the returns area is clean and orderly Total Quality Executive Modules : B O P T X Responsible for both the quality assurance and quality control programs of the organization. Works with departments such as research and development, engineering, or production to develop schedules, project plans, and cost estimates for implementing new activities, procedures, or methods to improve the quality and performance of the organization s products. Researches, evaluates, and recommends investments in technology, capital, equipment, systems, or other assets that will improve the quality of the organization s raw materials, in-process products, and finished products. Works with external suppliers to ensure that their products meet the organization s quality standards and that the organization receives satisfactory standards of service. Typically reports to the Chief Executive Officer (Position ), or to the Chief Operating Officer (Position ). This is generally a single incumbent position ISO Co-ordinator Modules : B O Responsible for ensuring companies compliance with the ISO standards. Co-ordinates the ISO certification process and directs continuous improvements and audits to ensure future compliance. Leads ISO implementation team and trains employees on principles and requirements of certification. Typically requires a Bachelors degree and five to seven years of experience in manufacturing with two to four years of experience in ISO certification Quality Control Manager REVISED Modules : B E O P Responsible for management of the Quality Control/Laboratory activities, ensuring that products have been manufactured according to the specifications and seeking corrections/solutions Quality Control Supervisor REVISED Modules : B O P Coordinates the day-to-day activities of a team of Quality Assurance Operators who check, test, and inspect raw materials, goods in process and finished goods. Monitors the performance of equipment and processes; identifies, troubleshoots and resolves scheduling problems in order to maintain efficient operations. Prepares activity and progress reports so that recurring problems, either with the quality of the product or the reliability of testing procedures, can be identified and addressed. Supervises, coaches, and mentor team members; prioritizes and assigns tasks to ensure that the team s resources are used effectively and that work schedules and targets are met. Frequently reports to a Quality Control Manager (Position ). Mercer Compensation Participation Centre Mercer LLC

189 QA Analyst - Specialist NEW Modules : B O Responsible for developing and implementing highly complex programs, processes, and procedures to ensure that all materials, products, and processes meet the minimum quality standards set by the organization. Works to ensure that specifications set by regulatory agencies are met. Assists with problem detection and reporting process. May assist with quality training programs. Works with research and development to oversee quality testing of new products and processes. May be a member of the ISO implementation and compliance team. Typically requires a Bachelor s degree and at least seven years of related experience Quality Control Analyst - Senior Modules : B O P T Under general direction, conducts complex analysis and tests of various components of a quality control program comprised of data analysis, systems evaluation, product assessment, and quality technology. May be responsible for most technical and complex quality control testing of raw materials, in-process materials, and bulk or finished products to ensure conformity to specifications in a manufacturing environment. Documents quality issues and performance measures for management review. Reports progress on problem resolution to management. Assists in the development of new methods and procedures. Typically requires a Bachelor s degree and more than four years of experience. Frequently reports to a Quality Control Supervisor (Position ), Quality Control Manager (Position ) or Quality Control Executive (Position ) Quality Control Analyst - Intermediate Modules : B E O P T Under general supervision, conducts routine analysis and tests of various components of a quality control program comprised of data analysis, systems evaluation, product assessment, and quality technology. Conducts complex analysis of raw materials, in-process materials, and finished products to ensure conformity to specifications. May assist in inspection of hardware and systems audits to ensure proper application of management system procedures. Documents quality issues and performance measures for management review. May assist in the development of new analytical methods. Typically requires a Bachelor s degree and two to four years of experience. Frequently reports to a Quality Control Supervisor (Position ), Quality Control Manager (Position ) or Quality Control Executive (Position ) Quality Control Analyst - Associate Modules : B O P Under direct supervision, conducts routine analyses and tests of various components of a quality control program comprised of data analysis, systems evaluation, product assessment, and quality technology. Conducts analysis and tests of raw materials, in-process materials, and finished products to ensure conformity to specifications in a manufacturing environment. Typically requires a Bachelor s degree and less than two years of experience. Frequently reports to a Quality Control Supervisor (Position ), Quality Control Manager (Position ) or Quality Control Executive (Position ) Quality Assurance Specialist - Senior Modules : B O P Under general direction, supports quality engineers in non-standard processes to ensure compliance with standards. Works with quality assurance engineers and manufacturing staff to ensure inspection and testing procedures are implemented and maintained. Assists in the development of standards to meet quality specifications and recommends changes to procedures. Requires use of initiative and ingenuity. May provide leadership to lower-level staff. Typically requires a Bachelor s degree in a scientific field or equivalent with a minimum of three plus years experience in quality assurance QA Operator - Intermediate NEW Modules : B O Under general supervision, follows established procedures and guidelines to check, test, and inspect raw materials, goods in process, and finished goods. Compare the physical characteristics of components, materials, equipment, and products to technical specifications to identify defects. Conduct simple tests (for example on electrical function, reliability, packaging quality); record results and prepare simple technical reports Quality Assurance Specialist - Intermediate Modules : B O P Under general supervision, supports quality engineers in semi-standard processes to ensure compliance with standards. Works with quality assurance engineers and manufacturing staff to ensure inspection and testing procedures are implemented and maintained. Assists in the development of standards to meet quality specifications and recommends changes to basic procedures. Requires ability to use judgement. Typically requires some college or technical training and one to three years related experience. Mercer Compensation Participation Centre Mercer LLC

190 Quality Assurance Specialist - Associate Modules : B O P Under direct supervision, supports quality engineers in standard processes to ensure compliance with standards. Works with quality assurance engineers and manufacturing staff to ensure inspection and testing measures are implemented and maintained. Assists in the development of standards to meet quality specifications. This is the entry level position. Typically requires a high school education or equivalent and up to one year related experience Quality Control Executive Modules : B O P X Responsible for overseeing the strategy and direction of Quality Control/Laboratory activities, ensuring that products have been manufactured according to the specifications and seeking corrections/solutions. Typically reports to the Operations Executive (Position ). This is generally a single incumbent position Quality Assurance Manager REVISED Modules : B O P Responsible for the overall quality control aspects of raw materials, in-process and finished products. Sets quality standards and ensures compliance. Frequently reports to a corporate or division executive Quality Control Inspection Supervisor CODE CHANGE Modules : B O P Supervises all forms of quality control inspection, sampling, testing, and control of components, products, and raw materials to meet established quality standards, either in the raw state or after various stages of manufacturing. Supervises the use of various kinds of measuring instruments and the use of chemical tests Quality Control Inspector - Senior Modules : B O P Under general supervision, inspects products and performs quality control audits. Tests and samples raw materials and incoming products to ensure compliance with company standards. Responsible for approving products for distribution. Initiates corrective action for procedural, product, or process deficiencies. Analyzes reports and returned products and recommends corrective action. Approves final label copy and ensures it meets company and governmental regulations. Provides work leadership and trains lower level inspectors. Typically requires a Bachelor s degree and at least five years of related experience Quality Control Inspector - Intermediate Modules : B O P Under general supervision, inspects products and performs quality control audits including repetitive visual, mechanical, dimensional, functional and electrical inspection. Tests and samples raw materials and incoming products to ensure compliance with company standards. Carries out diversified bench, first piece or floor inspections using simple inspection tools. Devises ordinary gauging or measuring set-ups. Identifies workmanship and material defects. Methods and limits are well documented and require limited judgement or interpretation as to quality and finish. May be responsible for approving products for distribution. Reviews final label copy and ensures it meets company and governmental regulations. May assign work and assist lower level inspectors. Typically requires a Bachelor s degree and two to five years of related experience Quality Control Inspector - Associate Modules : B O P Under direct supervision, inspects products and assists with quality control audits. Tests and samples raw materials and incoming products to ensure compliance with company standards. Carries out diversified bench, first piece or floor inspections using simple inspection tools. Devises ordinary gauging or measuring set-ups. May be responsible for approving products for distribution. Ensures labelling meets company and governmental regulations. Typically requires a Bachelor s degree and up to two years of related experience Laboratory Technician (Eng/Tech) - Intermediate NEW Modules : B O T Under general supervision, performs a variety of routine laboratory operations in a quality assurance or research setting. Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests, performing routine calculations and determinations on tests and evaluating physical characteristics such as permeability, disintegration and crystal growth viscosity. Uses standard laboratory glassware and equipment on one or two complex pieces of equipment. Some judgment is applied to interpreting test results against limits and in performing inspections. Typically requires a high school education or equivalent and two to four years of experience. Mercer Compensation Participation Centre Mercer LLC

191 Laboratory Technician (Eng/Tech) - Associate NEW Modules : B O Under direct supervision, performs a variety of routine laboratory operations in a quality assurance or research setting. Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests according to standard procedures. Assists higher level technicians in setup of laboratory equipment and in recording data for experiments and procedures. Requires knowledge in using various instruments to prepare for and perform tests. Performs routine and safety program checks and preventive maintenance on instruments. This is an entry-level position. Typically requires a high school education or equivalent and less than one year of experience Construction Manager NEW Modules : B O Responsible for relations with contractors. Maintains appropriate work orders, records or inspection certificates for construction projects. Establishes specifications for all construction, related installations, major maintenance, and special projects. Oversees scheduling and budgeting for new construction projects. May be an engineer. Frequently reports to a Top Construction Executive Chief Scientific Officer Modules : P Primarily responsible for the submission of new drug applications. Manages and directs all aspects of pre-clinical, clinical, and pharmaceutical development. Responsible for regulatory affairs and the final submission of applications to the regulatory bodies. Co-ordinates with the Chief Executive Officer and Operation Executives to implement and evaluate the transition of research and development projects into full-scale production. Supervises the Regulatory Affairs Executive (Position ) and Clinical Affairs Executive (Position ) to develop clinical and regulatory strategies. May lead the work of the following departments: Synthetic Chemistry, Pre-clinical Research, Preformulation, Formulation and Pharmaceutical Development. Typically requires a Ph.D. in a scientific discipline with at least ten years experience directing pharmaceutical research and development in the industrial environment, directing regulatory affairs and clinical research. Reports to the Chief Executive Officer (Position ). This is generally a single incumbent position Testing and Documentation Manager Modules : P Responsible for establishing, implementing, and directing documentation procedures and utilization of documentation systems. Oversees procedural evaluations, specifications, and documents. Ensures collection of regulatory filing documents and maintenance of documentation system computer files. Requires significant knowledge and judgement to resolve issues. Provides direction and development to staff. Typically requires a Bachelor s degree or equivalent with a minimum of ten plus years experience in documentation or other relevant field Testing and Documentation Specialist Modules : P Responsible for managing documentation procedures and utilizing documentation systems. Co-ordinates procedural evaluations, specifications, and documents. Assists in collecting regulatory filing documents and maintains documentation system computer files. Typically requires a Bachelor s degree or equivalent with a minimum of two to five years experience in documentation or other relevant field Clinical Trial Co-ordinator Modules : P Responsible for recruitment and screening logistics for clinical trial participants. Involved in identifying and screening subjects, conducting pre-screening, collecting specimens and filing of results. Maintains database of study participants. Typically requires two to four years of experience Medical Sales Executive Modules : P Responsible for the direction and management of all sales activities. Directs the development of sales plans, strategies, objectives, policies, and procedures that conform to broad, corporate marketing objectives. Manages field sales offices, inside sales, customer service functions, and/or the organization s relationship with distributors and manufacturers representative organizations. Requires understanding of clinical trials and proven consultative sales experience. Typically requires a Bachelor s degree in a Scientific field and five plus years proven sales management experience within the biotechnology and/or pharmaceutical industry. Typically reports to the Chief Executive Officer (Position ) or Marketing and Sales Executive (Position ). This is generally a single incumbent position Medical Sales Manager Modules : P Responsible for the direction and management of all medical sales. Directs the development of medical sales staff, sales plans, strategies, objectives, budgets, policies, and procedures that conform to medical marketing objectives. Manages field sales offices, inside sales, customer service functions, and business relationships with medical sales clients, distributors, and manufacturers. Typically requires a Bachelor s degree in a Scientific field or business and five plus years proven medical sales management experience within the biotechnology and/or pharmaceutical industry. Mercer Compensation Participation Centre Mercer LLC

192 Medical Sales Representative/Specialist Modules : P Responsible for meeting medical sales objectives and managing multiple priorities and projects. Requires proven consultative sales ability and quantitative analytical skills and relevant computer skills. Typically requires a Bachelor s degree in Business and sales experience in the biotechnology and/or pharmaceutical industry Scientific Affairs Director Modules : P Manages the scientific affairs function, budget, and personnel in order to ensure that corporate goals are met. Works closely with Scientists team to achieve a collegial relationship. Provides scientific leadership by maintaining professional knowledge base of testing technology and current scientific studies. Manages team that provides scientific, technological, and clinical support to other teams. Provides medical/scientific support to clinical affairs, regulatory affairs, and other teams. Typically requires a Master s degree or Ph.D. with a minimum of ten years experience, including a minimum of five years supervisory/managerial experience. Reports to the Medical Sales Executive (Position ) Scientist - Senior (Pharmaceutical/Biotech.) Modules : P Responsible for conducting complex research studies, experiments, analyses, and tests which require technical knowledge and techniques in scientific projects. Utilizes independent judgment within broad parameters to determine an appropriate approach. Typically requires a Bachelor s degree and five plus years experience, a Master s degree and three plus years experience or a Ph.D. degree and one plus years of relevant experience Scientist - Intermediate (Pharmaceutical/Biotech.) Modules : P Responsible for conducting moderately complex studies, experiments, analyses, and tests which require technical knowledge and techniques in projects regarding research, production or operation. Utilizes independent judgement within general parameters to determine an appropriate approach. Typically requires a Bachelor s degree and three to five years experience, a Master s degree and up to three years experience or a Ph.D. degree and one plus years of relevant experience Research Associate (Pharmaceutical/Biotech.) Modules : P Provides professional support in a research discipline. May be responsible for leading lower-level, professional, and technical support staff in conducting moderately complex scientific research. Performs data collection, reduction, and laboratory techniques requiring the use of independent judgement within general parameters. Performs tests and analyses and interprets results. Typically requires Bachelor s degree in a research discipline and two to three years of related experience Scientist - Associate (Pharmaceutical/Biotech.) Modules : P Responsible for conducting less complex studies, experiments, analyses, and tests which require technical knowledge and techniques in projects regarding organization research, production, or operation. Utilizes independent judgment within defined parameters to determine an appropriate approach. Typically requires a Bachelor s degree and up to three years of experience, a Master s degree or a Ph.D Biostatistician Manager Modules : P Responsible for managing a team of biostatisticians, staff development, and management. Designs, develops, and evaluates clinical trials. Monitors statistical analysis. Develops systems to determine the efficiency of clinical trials. Works on projects of complex scope where an in-depth evaluation of multiple factors is needed. Typically requires a Ph.D. with eight plus years of relevant experience Biostatistician Supervisor Modules : P Oversees all stages of clinical trials within a technical infrastructure. Performs statistical analysis and develops testing tools to determine the success of clinical trials. Interacts with clinical investigators to determine design. Evaluates databases and statistical analyses programs and co-ordinates with computer groups to determine hardware/software compatibility. Supervises staff members. Keeps abreast of up-to-date data manipulation and statistical analyses. Works on problems of moderate scope where data analysis requires a review of specific factors. Ability to exercise judgement within generally defined guidelines in selecting methods and techniques for problem solving. Typically requires a Master s degree in Biostatistics with ten plus years of experience or a Ph.D. with five to eight years of experience and proficiency in statistical programming software. Mercer Compensation Participation Centre Mercer LLC

193 Biostatistician Modules : P Responsible for the planning, development, execution, and evaluation of clinical trials. Evaluates the efficiency of clinical trials and evaluates statistical analysis programs. Works on projects where independent judgement is used within generally defined procedures and practices. Typically requires a Master s degree in Biostatistics, Statistics, or related field with two to five years of experience and knowledge of statistical analysis software Clinical Affairs Executive Modules : P Plans and directs the organization s clinical research activities and staff in accordance with Good Clinical Practices (GCP). Develops and implements department strategies, policies and procedures. Works with research and development in determining feasibility of new products. Oversees development and execution of effective clinical study protocols for organization products. Manages preparation of technical and scientific publications. Typically requires a Ph.D./Medical Degree. Reports to the Chief Scientific Officer (Position ) or Chief Executive Officer (Position ). This is generally a single incumbent position Clinical Research Director Modules : P Responsible for establishment and management of clinical research/trials. Develops the regulatory strategy, designs the execution of all phases of clinical trials, and manages and directs all clinical development activities from program development to submission. Participates in strategic decisions and partnering activities to increase productivity, reduce costs, and assist in the development of the training programs. Interacts with discovery research, business development and other clinical development candidates. Required to interact with investors, analysts and others in presenting the organization to the public and must be able to represent the organization before appropriate regulatory bodies. Typically requires a Master s degree in a scientific discipline and a minimum of five years experience in managing clinical trial efforts. Reports to the Clinical Affairs Executive (Position ), or to the Medical Affairs Executive (Position ) Clinical Research Manager Modules : P Responsible for the direction, design, implementation, and monitoring of clinical research/trials. Manages compliance and protocol activities. Responsible for meeting research objectives and project management. Maintains current professional knowledge base of clinical research methodologies and regulatory requirements. Typically requires a Master s degree in a scientific field and four plus years proven experience in clinical research Clinical Research Associate - Graduate Modules : P Under general direction, has duties of instructing, directing, and checking the work of others. Responsible for the design, planning, implementation, and overall direction of most complex clinical research trials/projects. Conducts field sitemonitoring visits. Ensures compliance, protocol, and overall research objectives are met. Maintains professional knowledge base of regulatory body requirements and clinical research methodologies. Typically requires a Master s degree in a scientific field and up to three years post-graduate laboratory experience Clinical Research Associate - Senior Modules : P Under general direction, is responsible for the design, planning, implementation, and overall direction of complex clinical research trials/projects. Conducts field site-monitoring visits. Ensures compliance, protocol, and overall research objectives are met. Maintains professional knowledge base of regulatory body requirements and clinical research methodologies. Utilizes independent judgement within broadly defined parameters. Typically requires a Bachelor s degree in a Scientific field, Registered Nurse degree or equivalent and four plus years clinical/research/laboratory experience Clinical Research Associate - Intermediate Modules : P Under general supervision, is responsible for the design, planning, implementation, and overall direction of moderately complex clinical research trials/projects. Conducts field site-monitoring visits. Ensures compliance, protocol, and overall research objectives are met. Maintains professional knowledge base of regulatory requirements and clinical research methodologies. Utilizes independent judgement within generally defined parameters. Typically requires a Bachelor s degree in a Scientific field, Registered Nurse degree or equivalent, and two to four years directly related experience Clinical Research Associate Modules : P Under direct supervision, is responsible for the design, planning, implementation, and overall direction of less complex clinical research trials/projects. Conducts field site-monitoring visits. Ensures compliance, protocol, and overall research objectives are met. Maintains professional knowledge base of regulatory requirements and clinical research methodologies. Utilizes independent judgement within defined parameters. Typically requires a Bachelor s degree in a Scientific field, Registered Nurse degree or equivalent and up to two years directly related experience. Mercer Compensation Participation Centre Mercer LLC

194 Health Economist (Pharma./Biotech Only) REVISED Modules : P Involved in the identification, development, and implementation of health outcome strategies supporting pre-marketing and post-marketing products. Involved in product pricing, lifecycle planning, and product assessments. Typically requires publication in credible journals/publications. Typically requires a Master s degree of Public Health or related disciplines, and up to two years of experience, and/or a Ph.D. within the Pharmaceutical industry, or other relevant industry, and a background in health services research (e.g., clinical epidemiology, medical decision making, health services research, health economics, or psychology/psychometrics). Note: Please match to this role only if your organization is in the pharmaceutical/biotechnology industry. Organizations in the medical device technology industry, please match to the Health Economist (MEDEC Only) (Position ) Medical Affairs Executive Modules : P Provides medical oversight in implementing and directing programs for investigational and marketed products. Provides scientific review for marketing materials, labels, protocols and studies. Gives medical direction for product review activities. May serve as organization medical spokesperson and liaison to the regulatory bodies. Typically requires a Ph.D./Medical Degree. Reports to the Chief Executive Officer (Position ), Chief Scientific Officer (Position ), or Chief Operating Officer (Position ). This is generally a single incumbent position Medical Director Modules : P Responsible for the development of medical marketing strategies associated with clinical and product development programs. Provides medical oversight and direction to clinical and product development programs. Presents as lead medical expert to internal teams and to leaders in the medical, regulatory, and academic communities. Typically requires a Medical Degree, or Medical Degree/Ph.D., and seven plus years experience in the biotechnology and/or pharmaceutical industry. Reports to the Medical Affairs Executive (Position ) Medical Affairs Manager Modules : P Responsible for managing the direction, planning, execution, and interpretation of clinical trials/research and the data collection activities. Establishes and approves scientific methods for design and implementation of clinical protocols, data collection systems, and final reports. May recruit clinical investigators and negotiates study design and costs. Responsible for directing human clinical trials for products under development. Responsibilities also include adverse event reporting and safety responsibilities monitoring. Co-ordinates and develops reporting information for reports submitted to regulatory bodies. Monitors adherence to protocols and determines study completion. May act as consultant/liaison with other corporations when working under licensing agreements. Typically requires a Medical Degree or equivalent Medical Affairs Officer Modules : P Responsible for developing and maintaining moderately complex clinical trials for registration of regulated products. Keeps abreast of regulatory procedures and changes. Interacts heavily with physicians. Utilizes independent judgement within general parameters. May assist in issues and performance measures for management review. Typically requires a Bachelor s degree in a scientific discipline or equivalent with a minimum of two to five years-related experience Medical Writer Modules : P Researches, writes, and edits clinical/statistical reports and study protocols. Summarizes data from clinical studies. Typically requires a Bachelor s degree and three to five years relevant experience or a Master s degree and two to three years relevant experience Nutritionist Modules : P Involved with the development and implementation of marketing plans for dietary products. Assists in the development of pricing strategies and promotional programs, inventory management, cost reduction, product sourcing, and vendor negotiations. Works closely with sales team, vendors, and customers. Typically requires a Bachelor s degree in Dietetics or Nutrition Science and up to five years experience in the dietary/nutrition field Validation Manager Modules : P Responsible for managing, developing, and implementing validation test procedures to ensure products meet with regulatory agency requirements, organization standards, and industry current practices. Supervises and evaluates validation processes and procedures, making recommendations for modifications. Manages supervisors and coordinates the work of the department. Responsible for costs and methods. Ability to exercise judgement within specific parameters in selecting methods and techniques for an appropriate solution. Interacts with lower-level staff, customers, and department managers. Typically requires a Bachelor s degree in a scientific discipline or equivalent and six plus years of validation/calibration experience in the biotechnology or pharmaceutical industry or requires a Master s degree in a scientific discipline or equivalent and four plus years relevant experience. Mercer Compensation Participation Centre Mercer LLC

195 Validation Supervisor Modules : P Responsible for managing, creating, and implementing validation test procedures to certify product(s) meet regulatory agency validation requirements, organization standards, and current practices. Supervises and reviews validation processes and procedures, making recommendations when necessary for modifications. Supervises staff members. Typically requires a Bachelor s degree in a scientific discipline or equivalent and three plus years of validation/calibration experience in the biotechnology or pharmaceutical industry Validation Specialist - Senior Modules : P Under general direction, responsible for installation and modifying test validation procedures to certify product is manufactured in agreement with regulatory agency validation requirements, organization standards, and current practices. Collects and analyzes complex validation data, prepares reports and makes recommendations when necessary for modifications. May also explore problems that occur and determine solutions. Maintains files for validation documentation. Typically requires a Bachelor s degree and one to three years experience Validation Specialist - Intermediate Modules : P Under general supervision, responsible for installation and modifying test validation procedures to certify product is manufactured in agreement with regulatory agency validation requirements, organization standards, and current practices. Collects and analyzes moderately complex validation data, prepares reports and makes recommendations when necessary for modifications. May also explore problems that occur and determine solutions. Maintains files for validation documentation. Typically requires a Bachelor s degree and up to one year of experience Validation Specialist - Associate Modules : P Under direct supervision, assists with the installation and modifying test validation procedures to certify product is manufactured in agreement with regulatory agency validation requirements, organization standards, and current practices. Collects and analyzes less complex validation data, prepares reports, and makes recommendations when necessary for modifications. May also explore problems that occur and determine solutions. Maintains files for validation documentation. Typically requires a diploma and up to three years experience Sales Representative - Non Capital Equipment - Senior Modules : D Responsible for selling medical/surgical products that consists of non capital equipment. Provides clinical users with technical and best practice solutions. Implements strategies to increase sales volume from current customers and aggressively seeks new customers. Must have an in-depth understanding of the Canadian health care environment and extensive experience in training and in servicing healthcare workers. Typically has seven or more years of experience Sales Representative - Non Capital Equipment - Intermediate Modules : D Responsible for selling medical/surgical products that consists of non capital equipment. Provides clinical users with technical and best practice solutions. Implements strategies to increase sales volume from current customers and aggressively seeks new customers. Must have an excellent understanding of the Canadian health care environment and experience in training and in servicing healthcare workers. Typically has three to seven years of experience Sales Representative - Non Capital Equipment - Associate Modules : D Responsible for selling medical/surgical products that consists of non capital equipment. Provides clinical users with technical and best practice solutions. Implements strategies to increase sales volume from current customers and aggressively seeks new customers. Must have an understanding of the Canadian health care environment and experience in training and in servicing healthcare workers. Typically has less than three years of experience Clinical Field Consultant Modules : D Responsible for providing training, education, demonstrations and product clinical support to internal and external customers. Monitors clinical trials and works with the marketing department on compliance issues. Maintains extensive knowledge of one or more products and remains up-to-date on technology. Typically requires a Master s degree in Science or Registered Nurse degree and extensive practical experience Clinical Specialist - Diagnostics Modules : D Responsible for providing technical support to the sales team and post-sales support to customers. Assists the sales team with demonstrations or evaluations at trade shows and conventions. Possesses a solid understanding of clinical data. Provides customers with on-site training, correlation studies and information in a pro-active manner. Handles customer satisfaction complaints in a timely fashion. Typically requires a Bachelor s degree and three years of relevant experience. Mercer Compensation Participation Centre Mercer LLC

196 Sales Representative - Capital Equipment - Senior Modules : D Responsible for selling new and existing products within a specified district. Sells capital medical equipment, which typically has a long product life, to customers. Possesses advanced knowledge of the company s products and sales techniques. May assist sales representatives outside of one s assigned district in one s field of expertise. Typically requires a Bachelor s degree and five or more years of experience Sales Representative - Capital Equipment - Intermediate Modules : D Responsible for selling new and existing products within a specified district. Sells capital medical equipment, which typically has a long product life, to customers. Possesses a strong knowledge of the company s products and sales techniques. May train more junior sales representatives and assist with territory development problems. Typically requires a Bachelor s degree and three to five years of experience Laboratory Manager Modules : P Responsible for managing laboratory function, staff, materials, equipment, and glassware. Develops and administers budgets, schedules, and performance requirements. Frequently interacts with subordinate supervisors, customers, and/or other managers. Typically requires technical knowledge of analytical and bioanalytical techniques, statistical knowledge relevant to analytical testing and testing specifications, knowledge of good manufacturing compliance and product development cycles, and proven investigational and problem solving abilities. Typically requires a minimum of a Bachelor s degree in Chemistry, Biochemistry, or equivalent and eight plus years relevant laboratory experience within the biotechnology and/or pharmaceutical industry, including three years at the management/supervisory level Laboratory Supervisor Modules : P Responsible for supervising the laboratory function, support staff, materials, equipment, and glassware. Co-ordinates and supervises chemical and physical analyses associated with clinical research and development processes/products. Produces laboratory results and investigates any complaints. Typically requires a minimum of a Bachelor s degree in Chemistry, Biochemistry, or equivalent and five plus years relevant laboratory experience within the biotechnology and/or pharmaceutical industry, including supervisory experience Laboratory Technician - Senior Modules : P Under general direction, performs biological and/or chemical laboratory testing procedures. Also plans, implements, and executes complex biological and/or chemical testing procedures. Will co-ordinate and perform analysis and technical services to ensure timely support. Typically requires a Bachelor s degree in Biology or Chemistry and two plus years experience as a Lab Technician Laboratory Technician - Intermediate Modules : P Under general supervision, performs sterile transfers, media preparation, sterile supplies preparation, and equipment maintenance. Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests, performing routine calculations and determinations on tests, and evaluating physical characteristics such as permeability, disintegration, and crystal growth viscosity. Typically requires a Bachelor s degree or equivalent vocational degree including Biology, Chemistry, a related field, or two to five years of work experience Laboratory Technician - Associate Modules : P Under direct supervision, performs a variety of routine laboratory operations in a quality assurance or research setting. Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests according to standard procedures. Assists higher level technicians in set-up of laboratory equipment and in recording data for experiments and procedures. Requires knowledge in using various instruments to prepare for and perform tests. Performs routine and safety program checks and preventive maintenance on instruments. Typically requires high school education or equivalent and up to one-year experience. Frequently reports to the Laboratory Supervisor (Position ) or to a higher-level laboratory technician Clinical Trials Manager Modules : D Responsible for meeting clinical study requirements to ensure trials and information are completed in a timely manner. Acts as a liaison between the company and clinical investigators. Co-ordinates and presents clinical trial data to internal and external customers at regional and/or national meetings. Maintains study progress records and clarifies data issues. Co-ordinates distribution of clinical and non-clinical trial supplies to sites. Assists trial team in development and maintenance of clinical/regulatory documents including: study files, clinical trial manuals, case report forms, informed consent forms, etc. Has basic knowledge of therapeutic areas and products. May be responsible for managing a team. Typically requires a Bachelor s degree with a scientific/medical concentration and three to five years of experience. Mercer Compensation Participation Centre Mercer LLC

197 Clinical Specialist - Senior Modules : D Responsible for managing day-to-day clinical activity within a specified district. Supports clinical procedures (i.e., implants) with technical expertise, follow-up and troubleshooting. Monitors and facilitates data collection from centres throughout the clinical process. Monitors compliance at clinical centres and implements improvements. Identifies product ideas and follows industry developments and therapeutic trends. Responsible for promoting knowledge sharing amongst clinical centre personnel, sales representatives and clinical application specialists. May assist in writing documents for meetings, societies and journals. Guides and advises less experienced clinical specialists. Typically requires a Bachelor s degree and four to five years of experience Clinical Specialist - Intermediate Modules : D Responsible for managing day-to-day clinical activity within a specified district. Supports clinical procedures (i.e., implants) with technical expertise, follow-up and troubleshooting. Monitors and facilitates data collection from centres throughout the clinical process. Monitors compliance at clinical centres and implements improvements. Identifies product ideas and follows industry developments and therapeutic trends. Responsible for promoting knowledge sharing amongst clinical centre personnel, sales representatives and clinical application specialists. May assist in writing documents for meetings, societies and journals. Typically requires a Bachelor s degree and one to three years of experience Health Economist (MEDEC Only) NEW Modules : D Under general supervision, involved in the identification, development, and implementation of health outcome strategies supporting pre-marketing and post-marketing products. Involved in product pricing, lifecycle planning, and product assessments. Responsible for the completion of research data to support and/or defend health care process diagnostics. Typically requires publication in credible journals/publications, a Master s degree of Public Health or related disciplines, up to two years of experience, and/or a Ph.D. within the Pharmaceutical industry, or other relevant industry, and a background in health services research (e.g., clinical epidemiology, medical decision making, health services research, health economics, or psychology/psychometrics). Note: Please match to this role only if your organization is in the medical device technology industry. Organizations in the pharmaceutical/biotechnology industry, please match to the Health Economist (Pharma/Biotech.) (Position ) Continuing Health Education (CHE) - Specialist Modules : D Develops and implements internal/external customer education programs for products. Responsible for educating the customer about products through on-site visits, lectures and formal presentations at conventions. Co-ordinates internally to develop new education programs as required. Typically requires a Bachelor s degree and three to five years of experience Actuary - Senior (FSA) Modules : B E R Under general direction, performs financial projections and actuarial analysis for multiple projects or complex assignments. Recommends policies to protect the organization s financial integrity. May oversee the professional work of lower level actuaries. Typically holds a Bachelor s degree in mathematics, statistics, or actuarial science and belongs to the Society of Actuaries with the designation of FSA (Fellow) Actuary - Associate (ASA) Modules : B E R Under general supervision, performs financial projections and actuarial analysis for multiple projects or complex assignments. Compiles, analyzes and develops essential statistical data for current and future actuarial studies. Assists in the performance of financial projections and actuarial analysis for one or more well-defined projects. Typically holds a Bachelor s degree in mathematics, statistics, or actuarial science and belongs to the Society of Actuaries with the designation of ASA (Associate) Claims Executive Modules : B E R Directs claims and activities for individual product lines. Responsibilities may include directing a combination of the following functions: claims, income settlement, medical cost containment, investigation and litigation. Typically reports to the Chief Executive Officer (Position ), the Chief Executive Officer (Subsidiary/Division) (Position ), or to the Chief Operating Officer (Position ), or to the Chief Operating Officer (Subsidiary/Division) (Position ). This is generally a single incumbent position Claims Manager Modules : B E R Has administrative and technical responsibility for the activities of a claims unit consisting of several claims specialists. Supervises employees and provides guidance regarding general claim policy, as well as specific claims problems involving contract validity, policy interpretation and terminology. Reviews, assesses and settles large or questionable claims. Mercer Compensation Participation Centre Mercer LLC

198 Claims Supervisor Modules : B E R Reviews, analyzes, investigates and authorizes payment of exceptional and complex claims. Provides supervision and training to Claims Specialists. Typically has five or more years of experience and usually reports to the Claims Manager (Position ) Claims Adjudicator - Senior Modules : B E R Reviews, analyzes, investigates and authorizes payment of more complex claims within guidelines. Corresponds with claimants, lawyers, policyholders or agents as appropriate. Determines base payments, and determines course of action (e.g., payment, investigation, denial). Typically requires a Bachelor s degree and four or more years of experience. Typically reports to the Claims Supervisor (Position ) or to the Claims Manager (Position ) Claims Adjudicator - Intermediate Modules : B E R Reviews, analyzes, investigates and authorizes payment of claims within guidelines. Corresponds with claimants, lawyers, policyholders or agents as appropriate. Determines base payments, and determines course of action (e.g., payment, investigation, denial). Typically requires a Bachelor s degree and two to four years of experience. Typically reports to the Claims Supervisor (Position ) or Claims Manager (Position ) Claims Adjudicator - Associate NEW Modules : B E R Under direct supervision, responsible for reviewing and evaluating minor claims which require minimal adjusting. May be responsible for inputting data into the database for all transactions such as payment amounts and claim outcomes, such as openings and reserve changes, as determined by more senior adjudicators. Typically has a Bachelor s degree and less than two years of claims adjusting or other related insurance background. Typically reports to the Claims Supervisor (Position ) or to the Claims Manager (Position ) Underwriting Executive Modules : B E R Directs underwriting and new issue activities for all product lines. Responsibilities may include strategic direction of combination of the following functions: underwriting, policy issue, medical, rating/pricing, renewal and reinsurance. Typically reports to the Chief Executive Officer (Position ) or to the Chief Operating Officer (Position ). This is generally a single incumbent position Underwriting Manager Modules : B E R Responsible for developing and implementing underwriting policies, procedures and standards. Responsibilities may include a combination of the following functions: underwriting, policy issue, medical, rating/pricing, renewal and reinsurance. Provides guidance and support to underwriting staff on complex issues which may include questionable underwriting rules, coverages, policy wordings and reinsurance. Manages underwriting staff to ensure adherence to the organization s underwriting standards and procedures. Reports to the Underwriting Executive (Position ) Underwriter - Senior Modules : B E R Underwrites large or complex new policies, yearly renewals, and amends contracts. Makes decisions concerning which benefits can be offered and appropriate rates for policy development. Is accountable to senior management for underwriting course of action. May be required to explain or defend decisions to senior management. Typically has seven or more years of experience. May have supervisory responsibility Underwriter Modules : B E R Provides support to Senior Underwriters on various functions. Underwrites simple new policies and annual renewals. Drafts standard contracts, amendments and endorsements. Reviews existing contracts on a periodic basis for modification and updating. Typically has two to six years experience Facilities Manager Modules : B E O Plans, organizes, schedules, and directs the design, maintenance, construction, renovation, and repair of all organization facilities and equipment. Develops plans and programs that meet present and anticipated space and facility requirements. Monitors and inspects all buildings and equipment to ensure that utility systems are fully operational and that preventive maintenance schedules are being followed. Prepares cost estimates for building renovations or space allocations. Evaluates completed work and checks for conformance to specifications. May direct the safety and/or security functions of the facilities. Typically requires a Bachelor s degree in Engineering or a related technical discipline and six to eight years of related experience. Mercer Compensation Participation Centre Mercer LLC

199 Facilities Planner Modules : B O Under general supervision, with freedom for independent actions, plans efficient utilization of space and facilities by reviewing and analyzing needs assessments, space limitations, and cost considerations. Examines facilities and evaluates elements such as HVAC, lighting, size, condition, and suitability for occupancy. Plans, co-ordinates, and implements furniture, equipment, office, and factory layout and moves. Typically requires a Bachelor s degree in a technical discipline and two to four years of experience Facilities Assistant - Senior NEW Modules : B R Under general supervision, undertakes a range of administrative and support tasks within facilities operations. Responsibilities include liaising between tenants and contract staff, scheduling visits by trades people and engineers and maintaining a database of suppliers. Typically reports to the Facilities Manager (Position ) Groundskeeper NEW Modules : B O Under general supervision, maintains facility grounds and environment in a clean, attractive, orderly, safe, and healthy condition. Performs general grounds work that includes seeding, mowing, trimming, raking, and planting flowers, trees, and shrubs. Mixes and applies pest control material in accordance with local and federal regulations. Removes snow from pedestrian and vehicle areas. May perform minor maintenance on roads, curbs, sidewalks, and storm drains. May operate trucks and assorted power equipment. Typically requires one to two years of experience and may require horticultural training. Frequently reports to the Maintenance Supervisor (Position ) Custodian Modules : B E O Responsible for cleaning work area in manufacturing facilities. Removes waste and recycling containers and maintains sanitary conditions to ensure safety and cleanliness. No prior experience or qualifications would typically be required Real Estate Director Modules : B R X Oversees the planning of buildings, equipment and facilities to meet organization-wide real estate needs. Arranges for the purchase or construction of facilities and/or negotiates leases on facilities in order to optimize return on assets. Develops strategic plans with regard to site locations and availability. Maintains positive relations with the real estate community. Ensures legislative compliance at all levels of government. Establishes standards for the protection, security and maintenance of organization properties. Recommends the disposal of properties as appropriate. Reports to a Real Estate Executive Real Estate Manager Modules : B E R Participates in the planning of organization-wide real estate needs for buildings, equipment and facilities. Arranges for the purchase or construction of facilities and/or negotiates leases of facilities in order to optimize return on assets. Involved in strategic planning with reference to site locations and availability. Maintains standards for the protection, security and maintenance of organization properties. Makes recommendations as appropriate for the disposal of properties. Reports to Real Estate Director (Position ) or other senior management Animation - Senior NEW Modules : B H Fully proficient in applying established professional, technical, commercial and administrative disciplines. Full knowledge of one job and a broad understanding of several jobs areas. Under general direction, uses specialized computer graphics software to produce animation for various types of game genres. Prepares animation in the form of characters, storyboards and/or level concepts. May use 3D models and rigs created by modelers, to develop animations. Understanding of fundamentals and classic animation principles. Assists junior level staff in carrying out complex assignments Animation - Intermediate NEW Modules : B H Developing a solid understanding of the discipline with a moderate scope of projects and responsibilities. Under general supervision, uses specialized computer graphics software to produce animation for various types of game genres. Prepares animation in the form of characters, storyboards and/or level concepts. May use 3D models and rigs created by modelers, to develop animations. Understanding of fundamentals and classic animation principles Installation & Maintenance Manager NEW Modules : B O Responsible for overseeing the installation and/or maintenance of switch/cell/network equipment. Decisions typically impact within the sub-function only. Typically provides a second level management to a group of one or more teams led by a supervisor/team leader. Mercer Compensation Participation Centre Mercer LLC

200 Installation & Maintenance Technician - Specialist NEW Modules : B O Utilizes profound/deep expertise in one or more major functions to contribute in the installation and/or maintenance of switch/cell/network equipment. Provides insight on complex/large projects. Does not have direct supervisory responsibility but may assist, mentor, and/or train junior staff. Typically reports to the Installation & Maintenance Manager (Position ) Installation & Maintenance Technician - Senior NEW Modules : B O Under general direction, responsible for the installation and/or maintenance of switch/cell/network equipment. Assists junior level staff in carrying out complex assignments. Works under minimal supervision. Typically reports to the Installation & Maintenance Manager (Position ) Installation & Maintenance Technician - Intermediate NEW Modules : B O Under general supervision, responsible for the installation and/or maintenance of switch/cell/network equipment. Works under general instruction with some direct supervision. Typically reports to the Installation & Maintenance Manager (Position ) Sales Clerk Modules : B S Responsible for providing sales assistance to customers on the floor. Completes sales and provides customer assistance in the areas of exchanges and returns transactions. Ensures that department merchandise displays and presentations are maintained. In accordance with inventory control guidelines, maintains and reports stock outs. Mercer Compensation Participation Centre Mercer LLC

201 Mercer Compensation Participation Centre, Terms and Definitions Table of Contents Organization Profile Terms and Definitions 2 Industry List 5 Contact Centre Operations Terms and Definitions 10 Incumbent Terms and Definitions 14 Mercer Compensation Participation Centre Mercer LLC

202 Organization Profile Terms and Definitions Organization Profile Term Major Activity Code Pharmaceutical & Biotechnology Industry Group Definition Indicate which activity codes pertain to your organization. Your industry group selected in question 1 tells you which major activity code to complete (products, services or finance). Example: If you selected the industry group, Beverage and Tobacco, this is classified as a products organization. Enter 8,9,10 if you are a product organizations that is involved with Sales, Distribution and Service. If your organization is a pharmaceutical and biotechnology company, please enter the segment in which you operate based on these options (choose only one): 1 - Brand Name Pharmaceuticals 2 - Generic Pharmaceuticals 3 - Medical or Diagnostic Laboratories 4 - Pharmaceutical & Medical Research 5 - Medical & Research Supplies/Instrumentation 6 Other Annual Dollar Volume Type Example: Enter 1 if your organization is in Brand Name Pharmaceuticals. Indicate the dollar volume type for your organization based on the following options (Choose only one): 1 - Gross Sales/Revenue for the private sector ( i.e. business services, machine manufactures, retail stores) 2 - Total Assets for financial organizations (i.e. banks, credit unions, securities) 3 - Premiums for insurance organizations (i.e. agencies, brokerages) 4 - Operating Budget for non-profit organizations (i.e. associations, charities, public administration) Annual Dollar Volume ($M Cdn) Annual Dollar Volume Global Total ($M Cdn) Type of Organization Example: Enter 4 if you are a not-for-profit organization with an operating budget. Enter the annual dollar volume for your Canadian operations only. Please convert this value into millions of Canadian dollars. Example: If the revenue of your organization worldwide is $400 Million dollars, and the revenue from Canadian operations is $100 Million dollars, please enter 100 (converted to millions). If your organization is headquartered in Canada and you have operations outside of Canada include the total annual dollar volume amount for all of your operations. Example: If the revenue of your organization worldwide is $400 Million dollars, please enter 400 (converted to millions). Indicate if your organization is a Parent/Independent, Subsidiary, Division or Group based on the options below: 1 - Parent/Independent - No parent organization above this level. CEO typically reports to a Board of Directors or may be a significant/controlling shareholder. 2 - Subsidiary - Independent legal entity with majority interest held by parent or joint venture partners (20% or more). May have multiple business units. Is responsible for all marketing, sales, operations, and administration as for a stand-alone organization, but is accountable to a parent company for operational and financial results. 3 - Division - A business unit accountable to parent or subsidiary for marketing, sales and operations based on a single line of products/services or within a predefined geographic region. A division typically consists of a single profit centre that is fully accountable to a parent or subsidiary. 4 - Group - An independent business unit consisting of multiple profit centers or divisions. The group is held accountable to a corporate entity similar to a subsidiary. The difference between the group organization type and subsidiary organization type is the group is not legally chartered and does not have a board of directors. Example: Enter 2 if your organization is a subsidiary. Mercer Compensation Participation Centre Mercer LLC

203 Organization Profile Terms and Definitions (continued) Organization Profile Term Parent Location and Name Definition Please indicate the location of your parent organization if you are a subsidiary, division or group based on these options: 1 - Canadian Parent 2 - US Parent 3 - Foreign Parent Corporate Ownership Also, please provide the name of your parent organization. Indicate the corporate ownership that best describes your organization based on the options below (Choose only one): 1 - Publicly traded on a stock exchange 2 - Private Organization 3 - State-Owned Enterprise (Crown Corporation) 4 - Joint Venture 5 - Not-for-Profit Head Office Location Total Employment Stock Exchange Ticker Symbol Country Employee Stock Purchase/Ownership Plan Stock Purchase/Ownership Plan Eligibility Stock Purchase/Ownership Plan Maximum Portion of Base Salary Stock Purchase/Ownership Plan Maximum Annual Savings Amount Example: Enter 2 if your organization is a private organization. Enter the postal code of the Canadian head office location. In absence of this information, please enter the city name of the head office location. Example: Enter M2N 4L7 or Toronto. Please indicate the full-time equivalent (FTE) headcount of union and non-union employees working in your Canadian operations only (including contract staff, but please exclude any seasonal employees). For example, if you have 20 Full-time Union employees working a 40 hour week and 60 Part-time Union employees working 20 hours a week please enter 50 as the Total Union Employees. The sum of Non-Union and Union employees should equal the number of Total Employees. If your organization is publicly traded, please provide the trading exchange of the stock for which your LTI (Long-term Incentive) grants are awarded. (If your organization does not award LTI grants or if you are not providing LTI grants, please provide the trading exchange of the parent company.) If your organization is publicly traded, please provide the ticker symbol of the stock for which your LTI (Long-term Incentive) grants are awarded. (If your organization does not award LTI grants or if you are not providing LTI grants, please provide the ticker symbol of the parent company.) If your organization is publicly traded, please provide the country in which the stock trades for your organization's LTI (Long-term Incentive) grants. (If your organization does not award LTI grants or if you are not providing LTI grants, please provide the country in which the parent company's stock trades.) Please indicate if your organization offers an employee stock purchase/ownership plan. If your organization does not offer a stock purchase/ownership plan, please proceed to question 14. Example: Enter 1 if your organization offers a stock purchase/ownership plan. If yes, please indicate which types of employees are eligible to participate in the stock purchase/ownership plan. Example: If only your management employees are eligible, please enter a 1 for management and 2 for executive, professional and para-professional. Enter the maximum portion of base salary that employees can use to purchase stocks. Example: If employees can use up to 10% of their base salary, enter 10. Please indicate if there is a maximum annual savings amount. If yes, enter the dollar amount. Example: Enter 1 if there is a maximum and the dollar amount, e.g., $5,000. Mercer Compensation Participation Centre Mercer LLC

204 Organization Profile Terms and Definitions (continued) Organization Profile Term Stock Purchase/Ownership Plan Matching Stock Purchase/Ownership Plan Discount Stock Purchase/Ownership Plan Waiting Period Stock Purchase/Ownership Plan Purchase Periods Sales Compensation Sales Commissions Sales Commissions Payouts Sales Bonus Sales Bonus Payouts Definition Please indicate if the company matches employee contributions to the stock purchase/ownership plan. If yes, please provide the organization contribution as a percentage of the employee contribution, e.g., if an employee contributes 5% of base salary and the employer contributes 2.5%, please enter 50%. Example: Enter 1 if the organization matches employee contribution and the percentage, e.g., 50. Please indicate if there is a discount on stock purchased through the stock purchase/ownership plan. If yes, please provide the percentage by which the stock is discounted. Example: Enter 1 if the stock is discounted and enter 5 if employees receive a 5% discount. Please indicate if there is a waiting period before employees can participate in the stock purchase/ownership plan. For example: Enter 1 if there is a waiting period. New hires may need to wait a certain period of time before being eligible for the plan. If yes, please indicate the duration. For example: Enter 2 if employees must wait 6 months to be eligible. Enter how many times stock can be purchased annually. For example, if stock can be bought on the first of the month, it can be bought 12 times per year. Example: Enter 12 if employees can purchase stock 12 times in one year. Please indicate if your organization has sales employees. If yes, indicate the types of sales employees in your organization. If your organization does not have sales employees, please proceed to Section 2. Example: If your organization only has Sales Representatives, please enter a 1 for Sales Representatives and 2 for Sales Management and Executives. Please indicate if your organization offers a commission-based sales incentive plan. Example: If your organization offers a commission-based plan to Sales Management and Sales Representatives, enter a 1 for Sales Management and Representatives and a 2 for Sales Executives. Enter the frequency of payouts for sales employees eligible for a commission plan. Example: If your organization offers a sales commission plan to Sales Executives, Management and Representatives, enter a 2 for Sales Executives with a quarterly payout and 1 for Sales Management and Representatives with a monthly payout. If other, please specify how often it is paid out. Please indicate if your organization offers a sales bonus plan. Example: If your organization offers a sales bonus plan to Sales Management and Sales Representatives, enter a 1 for Sales Management and Representatives and a 2 for Sales Executives. Enter the frequency of payouts for sales employees eligible for a sales bonus plan. Example: If your organization offers a sales bonus plan to Sales Executives, Management and Representatives, enter a 4 for Sales Executives with an annual payout and 2 for Sales Management and Representatives with a quarterly payout. Mercer Compensation Participation Centre Mercer LLC

205 Industry List Industry Categories Agriculture, Forestry, Fishing and Hunting Apparel Banking Beverage and Tobacco Business Process Outsourcing Business Process Outsourcing - Contact Centre Outsourcing Business/Professional Services Business/Professional Services - Engineering Chemical Industry Sub-Categories Animal Production Crop Production Fishing, Hunting and Trapping Forestry and Logging Support Activities for Agriculture and Forestry Apparel Manufacturing Leather and Allied Product Manufacturing Textile Mills Commercial Banking Credit Card Issuing Credit Intermediation and Related Activities Credit Unions Monetary Authorities - Central Bank Sales Financing Savings Institutions Beverage and Tobacco Product Manufacturing Business Support Services Employment Services Facility Support Services Investigation and Security Services Office Administrative Services Services to Buildings and Dwellings Travel Arrangement and Reservation Services Accounting, Tax Preparation, Bookkeeping and Payroll Services Advertising and Related Services Architectural and Related Services Legal Services Management, Scientific and Technical Consulting Services Specialized Design Services Engineering Basic Chemical Manufacturing Paint, Coating and Adhesive Manufacturing Pesticide, Fertilizer and Other Agricultural Chemical Manufacturing Petrochemical Manufacturing Resin Manufacturing N - New Industry R - Revised Industry Title Mercer Compensation Participation Centre Mercer LLC

206 Industry List (continued) Industry Categories Computer and Electronic Products Computer Software Construction Diversified Durable Manufacturing - Other Education - Private Electrical Equipment, Appliance and Component Entertainment Food Healthcare - Private Hospitality/Restaurant Information and Data Processing Services Insurance - Life Industry Sub-Categories Audio and Video Equipment Manufacturing Communications Equipment Manufacturing Computer and Peripheral Equipment Manufacturing Manufacturing and Reproducing Magnetic and Optical Media Navigational, Measuring, Electromedical and Control Instruments Manufacturing Semiconductor and Other Electronic Component Manufacturing Building, Developing and General Contracting Construction Heavy Construction Special Trade Contractors Management of Companies and Enterprises Electric Lighting Equipment Manufacturing Electrical Equipment Manufacturing Household Appliance Manufacturing Amusement, Gambling and Recreation Broadcasting Cable Networks and Program Distribution Motion Picture and Sound Recording Industries Museums and Historical Sites Performing Arts Companies Promoters of Performing Arts and Sports Radio and Television Broadcasting Spectator Sports Food Manufacturing Ambulatory Health Care Services Nursing and Residential Care Facilities Accommodation Food Services and Drinking Places Data Processing Services Information Services Libraries and Archives News Syndicates On-Line Information Services Direct Life Insurance Carriers N - New Industry R - Revised Industry Title R Mercer Compensation Participation Centre Mercer LLC

207 Industry List (continued) Industry Categories Insurance - Other Insurance - Property and Casualty Machinery Medical Equipment and Supplies Mining/Milling/ Smelting (except Oil and Gas) Non-Durable - Other Oil and Gas Downstream Oil and Gas Upstream Paper and Allied Products Personal Care Pharmaceutical Plastics and Rubber Products Public Administration Publishing Industry Sub-Categories Agencies, Brokerages and Other Insurance Related Activities Claims Adjusting Direct Title Insurance Carriers Funds, Trusts and Other Financial Vehicles Reinsurance Carriers Third Party Administration of Insurance and Pension Funds Direct Property and Casualty Insurance Carriers Agriculture, Construction and Mining Machinery Manufacturing Commercial and Service Industry Machinery Manufacturing Engine, Turbine and Power Transmission Equipment Manufacturing Industrial Machinery Manufacturing Metalworking Machinery Manufacturing Semiconductor Machinery Manufacturing Ventilation, Heating, Air Conditioning and Commercial Refrigeration Equipment Manufacturing Mining (except Oil and Gas) Support Activities for Mining Pipeline Transportation Pipeline Transportation of Crude Oil Pipeline Transportation of Natural Gas Oil and Gas Extraction Paper and Allied Products Manufacturing Soap, Cleaning Compound and Toiletries Manufacturing Biotechnology Pharmaceutical and Medicine Manufacturing Synthetic Rubber and Artificial Synthetic Fibers and Filaments Manufacturing Hospitals National/Provincial/Local/Municipal Government Universities/Colleges Newspaper, Periodical, Book and Database Publishers N - New Industry R - Revised Industry Title Mercer Compensation Participation Centre Mercer LLC

208 Industry List (continued) Industry Categories Real Estate Research and Development Retail Securities Services - Not-for- Profit Services - Other Technical Services Telecommunications Industry Sub-Categories Activities Related to Real Estate Lessors of Mini-Warehouses and Self-Storage Units Lessors of Non-Residential Buildings Lessors of Real Estate Lessors of Residential Buildings and Dwellings Offices of Real Estate Agents and Brokers Offices of Real Estate Appraisers Real Estate, Residential and Non-Residential Property Managers Research and Development in the Physical, Engineering and Life Sciences Research and Development in the Social Sciences and Humanities Building Material, Garden Equipment and Supplies Dealers Clothing and Clothing Accessories Stores Electronics and Appliance Stores Food and Beverage Stores Furniture and Home Furnishings Stores Gasoline Stations General Merchandise Stores Health and Personal Care Stores Motor Vehicle and Parts Dealers Sporting Goods, Hobby, Book and Music Stores Securities, Commodity Contracts and Other Financial Investments and Related Activities Business, Professional, Labour, Political and Similar Organizations Civic and Social Organizations Grantmaking and Giving Services Religious Organizations Social Advocacy Organizations Computer Systems Design and Related Services Cellular and Other Wireless Telecommunications Paging Satellite Telecommunications Telecommunications Resellers Wired Telecommunications Carriers Wireless Telecommunications Carriers N - New Industry R - Revised Industry Title R Mercer Compensation Participation Centre Mercer LLC

209 Industry List (continued) Industry Categories Transportation and Warehousing Transportation Equipment Transportation Equipment - Aerospace Utilities - Energy Utilities - Other Veterinary Products Wholesale Distribution Industry Sub-Categories Air Transportation Couriers and Messengers Postal Service Rail Transportation Scenic and Sightseeing Transportation Transit and Ground Passenger Transportation Truck Transportation Warehousing and Storage Water Transportation Motor Vehicle Body and Trailer Manufacturing Motor Vehicle Manufacturing Motor Vehicle Parts Manufacturing Railroad Rolling Stock Manufacturing Ship and Boat Building Aerospace Product and Parts Manufacturing Electric Power Generation, Transmission and Distribution Natural Gas Distribution Water, Sewage and Other Systems Wholesale Trade, Durable Goods Wholesale Trade, Non-Durable Goods N - New Industry R - Revised Industry Title Mercer Compensation Participation Centre Mercer LLC

210 Contact Centre Operations Terms and Definitions Contact Centre Term Contact Centre Number Your Contact Centre Name/Code Contact Centre Location Typical Headcount (Full and Part-time) Primary Market Served Customer Focus of Centre Definition In Tab 5 - Contact Centre Operations: Please assign each of your organization's contact centres to a number in column A. For example, if you are reporting information for five contact centre locations, please complete information on each row for contact centre numbers 1 through 5. You must also complete a separate line of data if more than one primary market is served within your contact centre. For example, if you only have 1 contact centre but half of the contact centre representatives are engaged in finance/banking-related matters and the other half of the contact centre representatives deal with insurancerelated issues, you must complete a separate row of data for both lines of business. If all policies/statistics are identical across multiple contact centres you may simply copy the row of data and change the primary market served (Column E), headcount details (Column D) and contact centre name (Column B). In Tab 6 - Incumbent Data: Please enter the Contact Centre number in which the incumbent works, based on your response in Tab 5 - Contact Centre Operations. Example: If in Tab 5 - Contact Centre Operations, you designated your Halifax contact centre as #3, please enter a 3 for each employee working at the Halifax contact centre in the Contact Centre Number (Column C) in Tab 6 - Incumbent Data. Enter the contact centre name. If you have more than one contact centre in the same city, assign a numeric value to distinguish between the locations. For instance, if you have two contact centres in Toronto, in row 1, column B, enter Toronto - 1 as your contact centre name and in row 2, column B, enter Toronto - 2. Please enter the postal code or city name where the contact centre is located. Please indicate the full-time equivalent (FTE) headcount of employees working in each contact centre (i.e., both Full and Part-time employees, including contract staff, but please exclude any seasonal employees). For example, if you have 20 Full-time employees working a 40 hour week and 60 Part-time employees working 20 hours a week please enter 50 as the typical headcount. Please indicate the primary market served in your contact centre. (Choose only one.) DS - Diversified/Service Bureau FS - Freight/Shipping FB - Finance/Banking HC - Health Care IN - Insurance RC - Retail/Consumer Products HT - Technology/High-Tech Products TE - Telecommunications HO - Travel & Hospitality PO - Polling/Response Collection UT - Utilities OT - Other Please indicate the customer focus of your contact centre: 1 - Business 2 - Consumer 3 - Both (Business and Consumer) Mercer Compensation Participation Centre Mercer LLC

211 Contact Centre Operations Terms and Definitions (continued) Contact Centre Term Call Boundaries Number of Hours per Day Number of Days per Week Number of Days per Year Annual Turnover Rate in 2008 (Overall Contact Centre Employees) Annual Turnover Rate in 2008 (Full-time Contact Centre Employees) Annual Turnover Rate in 2008 (Part-time Contact Centre Employees) Absenteeism Rate in 2008 (Overall) Definition Please indicate the boundaries of your contact centre's calls. (Choose only one.) 1 - International Calls - calls are received or placed inside and outside of Canada and/or other countries. 2 - National Calls - calls are received or placed throughout Canada only. 3 - Regional Calls - calls are received or placed within a defined region only (i.e., Western Canada, Eastern Canada, Atlantic Canada). 4 - Local Calls Only - calls are received or placed across local designated cities and metropolitan areas only. Indicate the number of hours that the contact centre is typically open. The maximum number of hours you can enter is 24. For example, if your contact centre is open from 8am to 12am, enter 16 hours. If the contact centre is open fewer hours on the weekend, enter the hours of operation during a typical weekday. Indicate the number of days per week that the contact centre is typically open. Indicate the number of days per year that the contact centre is typically open. Please indicate the annual turnover rate in 2008 (overall) for all contact centre employees in each contact centre. Turnover is defined as permanent voluntary separations plus involuntary terminations from the organization, divided by total contact centre employees x 100. For example, if you had a total of 500 contact centre employees, 25 voluntary departures and 8 involuntary departures in 2008, the calculation would be (33/500)*100 = 6.6. Enter 6.6 in this column. If you are unable to provide for each contact centre, please submit overall turnover across all contact centre employees. Please indicate the annual turnover rate in 2008 for full-time contact centre employees only. If you are unable to provide for each contact centre, please submit overall turnover among full-time employees. For a full definition and example, see "Annual Turnover Rate in 2008 (Overall)." Please indicate the annual turnover rate in 2008 for part-time contact centre employees only. If you are unable to provide for each contact centre, please submit overall turnover among part-time employees. For a full definition and example, see "Annual Turnover Rate in 2008 (Overall)." Please indicate the absenteeism rate in 2008 for all contact centre employees. This is the total number of days of absence in 2008 divided by total contact centre employment in Absenteeism is defined as unscheduled absence from one's scheduled shift due to illness or other absences. Please exclude jury duty, bereavement or vacation days. Absenteeism Rate in 2008 (Full-time Employees) Absenteeism Rate in 2008 (Part-time Employees) Approximate Annual Call Volume Outbound Calls Inbound Calls Estimated Cost per Call (including labour) Approximate Annual Volume Targeted Supervisor to Employee Ratio? For example, if there were 280 days of unscheduled absence and 200 total employees, the calculation for the average absenteeism rate would be 280/200 = 1.4. Enter 1.4 days in this column. Please indicate the absenteeism rate in 2008 for all Full-time employees only. For a full definition and example, see "Absenteeism Rate in 2008 (Overall)." Please indicate the absenteeism rate in 2008 for all Part-time employees only. For a full definition and example, see "Absenteeism Rate in 2008 (Overall)." Please indicate the total number of calls (inbound + outbound) per year that are handled at this contact centre. Please enter the value in whole numbers only. Please indicate the number of outbound calls per year that are handled at this contact centre. Please enter the value in whole numbers only. Please indicate the number of inbound calls per year that are handled at this contact centre. Please enter the value in whole numbers only. Please indicate the estimated cost per call (i.e., the estimated dollar value, including overhead costs, for every incoming or outbound call placed through the contact centre). Please indicate the number of inbound and outbound s per year that are handled at this contact centre. Please enter the value in whole numbers only. Please indicate whether this contact centre establishes a target number of employees per supervisor (Y/N). Mercer Compensation Participation Centre Mercer LLC

212 Contact Centre Operations Terms and Definitions (continued) Contact Centre Term Target Ratio (1 Supervisor: Employees) Pay a Premium for Employees who are Multilingual? Premium Type Premium Amount Which Languages Command a Premium? If other, please list specific languages Have Shift Operations? Weekday Second Shift (typically 4pm to 12am) Weekday Second Shift Average Differential ($ or %) Weekday Third Shift (typically 12am to 8am) Weekday Third Shift Average Differential ($ of %) Weekend First Shift (typically 8am to 4pm) Definition If a target ratio exists, please indicate the established number of employees per supervisor. For example, if the supervisor/employee ratio is 1:15, please enter 15. Please indicate whether your organization pays a premium for employees who are multilingual (Y/N). If yes, please indicate how the premium is paid. 1 - Flat Dollar Amount (i.e., a premium of $1,000 is paid out as installments across usual pay cheque or as an annual lump sum). 2 - Hourly Rate (i.e., a premium of $1.50 is added to the hourly wage rate). 3 - % of Base Salary (i.e., a premium of 5% is added to the annual base salary). Based on your "Premium Type" please enter either the average flat dollar amount, hourly rate or % of base salary that is paid for this premium. Please indicate which languages command pay premiums in your contact centre: English or French as a second language (Y/N). Cantonese and/or Mandarin (Y/N). Spanish (Y/N). Other (Y/N). If you have indicated that there are other languages not listed which pay a premium, please specify these languages. Please indicate if this contact centre has formal shift operations (Y/N). Please do not include flex-time arrangements. If your contact centre does have shift operations, please indicate if you have a weekday second shift (typically from 4pm to 12am): 1 - Do not have weekday second shift 2 - Have shift, but no premium paid 3 - Have shift, dollar premium paid (i.e., additional hourly rate; e.g., 75 /hour) 4 - Have shift, percentage premium paid (i.e., premium added to base salary; e.g., 10%) 5 - Other If a premium is paid, enter the average hourly differential associated with the shift (either as a dollar value or as a % of base). Please note that this does not include overtime pay. If your contact centre does have shift operations, please indicate if you have a weekday third shift, (typically from 12am to 8am): 1 - Do not have weekday third shift 2 - Have shift, but no premium paid 3 - Have shift, dollar premium paid 4 - Have shift, percentage premium paid 5 - Other If a premium is paid, enter the average hourly differential associated with the shift (either as a dollar value or as a % of base). Please note that this does not include overtime pay. If your contact centre does have shift operations, please indicate whether you have a weekend first shift (typically from 8am to 4pm): Weekend First Shift Average Differential ($ or %) 1 - Do not have weekend first shift 2 - Have shift, but no premium paid 3 - Have shift, dollar premium paid (i.e., additional hourly rate; e.g., 95 /hour) 4 - Have shift, percentage premium paid (i.e., premium added to base salary; e.g., 12%) 5 - Other If a premium is paid, enter the average hourly differential associated with the shift (either as a dollar value or as a % of base). Please note that this does not include overtime pay. Mercer Compensation Participation Centre Mercer LLC

213 Contact Centre Operations Terms and Definitions (continued) Contact Centre Term Weekend Second Shift (typically 4pm to 12am) Weekend Second Shift Average Differential ($ of %) Weekend Third Shift (typically 12am to 8am) Weekend Third Shift Average Differential ($ of %) Other Shift Details Other Shift Average Differential ($ or %) Definition If your contact centre does have shift operations, please indicate whether you have a weekend second shift, (typically from 4pm to 12am): 1 - Do not have weekend second shift 2 - Have shift, but no premium paid 3 - Have shift, dollar premium paid 4 - Have shift, percentage premium paid 5 - Other If a premium is paid, enter the average hourly differential associated with the shift (either as a dollar value or as a % of base). Please note that this does not include overtime pay. If your contact centre does have shift operations, please indicate whether you have a weekend third shift, (typically from 12am to 8am): 1 - Do not have weekend third shift 2 - Have shift, but no premium paid 3 - Have shift, dollar premium paid 4 - Have shift, percentage premium paid 5 - Other If a premium is paid, enter the average hourly differential associated with the shift (either as a dollar value or as a % of base). Please note that this does not include overtime pay. If you have other shift operations that are not listed, please provide the details, including the hours and type of premium paid. Enter the average hourly differential associated with the shift if you have entered information in the "Other Shift Details" section. Mercer Compensation Participation Centre Mercer LLC

214 Incumbent Terms and Definitions Incumbent Term Mercer Position Code Mercer Position Title Contact Centre Number - Contact Centre Module Participants Only Your Position Code (optional) Your Position Title Reports To Employee Identifier (optional) Quality of Position Match Definition Enter the Mercer survey position code to identify each incumbent s position. Each position code must correspond to a position code provided in the Position Descriptions. Please do not leave blank or enter two codes for one incumbent. Example: If matching a Human Resource Manager, enter position code If macros have been enabled, this is a prepopulated field based on the Mercer Position Code selected. If the Mercer title does not appear, an invalid code has been entered. In Tab 5 - Contact Centre Operations: Please assign each of your contact centres to a number in column A. For example, if you are reporting information for five contact centre locations, please complete information on each row for contact centre numbers 1 through 5. You must also complete a separate line of data if more than one primary market is served within your contact centre. For example, if you only have 1 contact centre but half of the contact centre representatives are engaged in finance/banking-related matters and the other half of the contact centre representatives deal with insurance-related issues, you must complete a separate row of data for both lines of business. If all policies/statistics are identical across multiple contact centres you may simply copy the row of data and change the primary market served (Column E), headcount details (Column D) and contact centre name (Column B). In Tab 6 - Incumbent Data: Please enter the Contact Centre number in which the incumbent works, based on your response in Tab 5 - Contact Centre Operations. Example: If in Tab 5 - Contact Centre Operations, you designated your Halifax contact centre as #3, please enter a 3 for each employee working at the Halifax contact centre in the Contact Centre Number (Column C) in Tab 6 - Incumbent Data. Enter the position code used for this position at your organization (optional). Example: HR-BU4. Enter the position title used for this position at your organization. Example: HR Strategy Manager. Enter the title of the person to whom this position normally reports. Example: VP HR. Enter your employee number or identifier (optional). This will serve as a useful reference should there be any questions with respect to the data submitted. Should you purchase the results in PayMonitor, including this information will help you when comparing your organization s data to the market data. Please do not include social insurance numbers or the incumbent s name in this column in the final submission that you send us. Example: Enter If your organization does not have employee IDs, please auto-number this column. Please indicate the quality of match between your position and the capsule description in this guide based on the three options below: 1 - Your position has less responsibility than the survey position description. 2 - Your position has substantially the same responsibilities as the position description (more than 80% match). 3 - Your position has greater responsibility than the survey position description. Number of Incumbents in Same Position Example: Enter 1 if quality of match is less than the benchmark description. Note: If the quality of match is not provided, Mercer will treat the position as an equal match (i.e., option 2). Indicate the number of incumbents (individual employees) matched to the same position. Example: Your organization has five Tax Accountants matched to position code Enter 5 in this column for each incumbent matched to position Mercer Compensation Participation Centre Mercer LLC

215 Incumbent Terms and Definitions (continued) Incumbent Term Overtime Eligible Unionized Pay Type Salary Range (Canadian $) Base Salary (Canadian $) Definition Indicate if this position is eligible for overtime compensation (Y/N). Overtime compensation is awarded when an incumbent has received approval to work in excess of the standard hours of work for the position. Typically managers and executives are exempt from receiving overtime compensation. Example: Enter Y if the incumbent is eligible for overtime compensation. Indicate if this position is compensated based on collective bargaining agreement (Y/N). Example: Enter N if the position is not unionized. Please indicate whether the base salary and salary range information you are reporting for the incumbent is an annual or hourly amount. Enter A for annual and H for hourly. Note: Please ensure base salary and salary range information amounts are reported in the same format, which corresponds to this pay type. Example: If an incumbent has an annual base salary of $50,000, please enter A. Enter the established annual salary range for the position (minimum, midpoint, and maximum) where a formal, traditional base salary range structure (e.g., range spreads of approximately 50% - 100%) is in place. Please do not enter salary range information if your organization uses broadbands (e.g., range spreads greater than 100%). Where your organization s salary range is based on total cash compensation (e.g., ranges include base pay as well as target incentive payouts) please do not enter range amounts. Example: If this position s pay type was A (annual), the corresponding salary range could be $66,000, $81,000, and $96,000 (which is the minimum, midpoint, and maximum, respectively). However, if the pay type was H (hourly), the range must be stated as hourly as well (e.g., $12.50, $16.25, and $20.00). Enter the current annual or hourly base salary for each incumbent matched to this position (effective April 1, 2009). Where multiple incumbents are matched to a position, please do not report average salaries. Instead, report a separate line of data for each unique incumbent. All salaries should be reported in Canadian dollars. For sales positions, do not include draws against commissions. For employees paid annually who are working a reduced work week, please report an annualized base salary. Please do not provide pro-rated base salary information. Please do not report expatriates, even if paid in $CAD. Example: Enter the whole dollar amount (e.g., $60,000 for an annual base salary or $17.50 for an hourly base salary amount). Other Guaranteed Payments (Canadian $) Workplace Postal Code Enter the total amount of any payments on top of base salary awarded to the incumbent in the most recently completed fiscal year. These payments generally form part of the incumbent s guaranteed cash compensation for the period and DO NOT directly relate to the incumbent s performance in the position. These include guaranteed payments for particular skill sets or other ad hoc payments where expected earnings are not at risk and would include items such as: danger pay, remote location premiums, seniority pay, holiday bonus (only if guaranteed and not related to performance). Please do not report the incumbent's annual or sales incentive in this field. Example: Enter the amount in whole dollars, e.g., $10,000. If this incumbent did not receive any payments, leave this column blank. Enter the postal code of the incumbent s workplace. In absence of this information, please enter the city name of the incumbent s workplace. Example: Enter M2N 4L7 or Toronto. If the employee works from home or spends a majority of work time traveling, enter the postal code of the employee's home. Hired Since 2008 Please indicate if the incumbent was hired in the period between January 1, 2008 and April 1, 2009 (Y/N). Example: If the incumbent was hired on February 1, 2002, enter N. Mercer Compensation Participation Centre Mercer LLC

216 Incumbent Terms and Definitions (continued) Incumbent Term Average Incumbent Hours Worked (Per Week) (Optional) Standard Work Week for the Position (Hours Per Week) Annual Incentive Eligible Annual Incentive Threshold (% of Base) Annual Incentive Target (% of Base) Annual Incentive Maximum (% of Base) Definition Indicate the average hours worked per week by the incumbent. Do not include overtime or additional hours worked beyond the standard work week. These data are optional and used for validation purposes only. Example: If an incumbent job shares and works 3 days per week and the standard work week is 35 hours, enter 21 hours. Enter the number of hours in a standard work week for the position. Standard work weeks may vary depending on several factors, including whether the position is based in a corporate office, plant or regional office. Please exclude any overtime hours from the figure provided. Example: If the standard hours of work are 8 hours per day, 5 days per week, please enter 40.0, not 8.0. Indicate if this position is eligible for annual cash incentives (Y/N). These may include bonuses, lump sum merit pay or other performance related variable pay. Do not include eligibility for sales bonuses, sales commissions or long-term incentive plans in this column. Instead, please enter sales incentive eligibility in the Sales Incentive Eligible column and long-term incentive eligibility in its respective column. Example: If the incumbent is eligible for a variable bonus, enter Y. Indicate the threshold annual cash incentive for the position as a percentage of base salary. The threshold is an incentive payout awarded if the employee meets the minimum performance requirements of the position. Please do not include the minimum range of bonus opportunity (e.g., values must be greater than zero). Please include only if you have a formal threshold in place. Example: If your threshold is 2%, please enter 2 not 2%. Please use a data effective date of April 1, Indicate the target annual cash incentive for the position as a percentage of base salary for a competent working level employee whose performance is satisfactory. If the position does not have a target but does have a maximum annual cash incentive, please enter the maximum as the target annual cash incentive. Do not include sales targets in this column. Instead, please enter sales targets in the Sales Target Incentive column. Example: If your target is 5%, please enter 5 not 5%. Please use a data effective date of April 1, Indicate the maximum annual cash incentive for the position (if any) as a percentage of base salary. Example: If your maximum is 10%, please enter 10 not 10%. Please use a data effective date of April 1, Mercer Compensation Participation Centre Mercer LLC

217 Incumbent Terms and Definitions (continued) Incumbent Term Actual Annual Incentive Granted (Canadian $) Definition Enter the amount of incentive granted in the most recently completed fiscal year. Incentives may include bonuses, lump sum merit pay or other performance related variable pay. You would annualize the amount if this individual is eligible and received a pro-rated amount based on hire date, maternity, paternity, disability leave. Example: If an employee was hired on July 1, 2008 and received a $1,200 bonus (pro-rated on 6 months of service), the calculation would be $1,200/6 x 12 = $2,400. Enter $2,400 in this column. Profit Sharing Eligible Amount of Profit Sharing Paid (Canadian $) Please only include bonuses based on formal incentive plans. Do not include ad hoc or discretionary bonuses, such as holiday bonuses, in this field. Annualize partial year awards if appropriate. Short-term incentive amounts should be at least $100 if annualized. Leave blank if the incumbent is eligible to participate in your incentive plan but has not met the criteria for a payout, due to short tenure at your organization. Enter 0 if the incumbent is eligible for incentives, has completed a full plan cycle but earned no bonus due to poor individual, business unit or corporate performance. Do not include sales bonuses or sales commissions paid in this column. Instead, please enter sales incentives granted in the Sales Incentive Granted column. Do not include profit sharing amounts paid in this column. Instead, please enter any profit sharing amount in the Amount of Profit Sharing Paid column. Indicate if this position is eligible for a profit sharing plan, either cash payouts or deferred (Y/N). Profit sharing plans should be based on corporate performance with a pre-determined payout formula for all eligible employees. Payout amounts are governed strictly by corporate performance metrics and are not adjusted for individual contributions. Example: If the incumbent is not eligible for a profit sharing plan, enter N. Where a profit sharing plan is in place, enter the total amount of any profit sharing payments made to the incumbent in the most recently completed fiscal year. Example: Enter the amount in whole dollars (e.g., $650). If this position does not have a profit sharing plan, leave this column blank. Annualize partial year amounts if appropriate. You would annualize the amount if this individual is eligible and received a pro-rated amount based on hire date, maternity, paternity, disability leave. Profit sharing amounts should be at least $100 if annualized. Sales Incentive Eligible (Sales Positions Only) Sales Incentive Capped (Sales Positions Only) Sales Target Incentive (Sales Positions Only) Example: If an employee was hired on July 1, 2008 and received a $650 profit sharing amount (pro-rated on 6 months of service), the calculation would be $650/6 x 12 = $1,300. Enter $1,300 into this column. Indicate if this position is eligible for a sales incentive program, either sales bonus or commissions (Y/N). Do not include eligibility for annual incentives or any other award that is not based on completed sales transactions in this field. Example: If the incumbent is eligible for a sales commission, enter Y. Indicate if there are maximum allowable sales incentive plan earnings or a cap on sales incentives (Y/N). If this position does not have a maximum allowable sales incentive, leave this column blank. Example: If there is no cap on the amount on sales commission the incumbent can earn, enter N. Enter the target sales incentive for the position as a percentage of base salary. If the position does not have a target sales incentive, leave this column blank. Example: If your target is 20%, please enter 20 not 20%. Mercer Compensation Participation Centre Mercer LLC

218 Incumbent Terms and Definitions (continued) Incumbent Term Actual Sales Incentives Granted (Sales Positions Only) (Canadian $) Automobile Type and Automobile $ Value (Canadian $) HR Specialty (Human Resource Director Only) Definition Enter the amount of sales incentives earned in the most recently completed fiscal year (sales bonuses or commissions). Example: Enter the amount in whole dollars (e.g., $17,600). Annualize partial year awards if appropriate. You would annualize the amount if this individual is eligible and received a pro-rated amount based on hire date, maternity, paternity, disability leave. Sales incentive amounts should be at least $100 if annualized. Example: If an employee was hired on May 1, 2008 and received a $4,667 sales bonus (pro-rated on 8 months of service), the calculation would be $4,667/8 x 12 = $7,000. Enter $7,000 into this column. Leave blank if the incumbent is eligible to participate in your incentive plan but has not met the criteria for a payout, due to short tenure at your organization. Enter 0 if the incumbent is eligible for sales incentives, has completed a full plan cycle but earned no bonus or commission due to poor individual, business unit or corporate performance. If the position is not eligible for sales incentives, leave this column blank. 0 - No automobile benefits provided. Employee may be reimbursed for km s driven in personal vehicle on occasion. Leave automobile $ value column blank. 1 - Organization owned vehicle. Enter purchase price of the vehicle (e.g., $37,500). 2 - Organization leased vehicle - monthly lease. Enter the value of the monthly lease payment (e.g., $800). 3 - Monthly allowance. Enter the value of the monthly allowance (e.g., $600). 4 - Monthly allowance + km reimbursement. Enter the value of the monthly allowance plus average monthly km reimbursement payment (e.g., $675). 5 - Maximum value of organization leased vehicle. Enter the maximum capital cost of the vehicle that the organization will allow employees to lease (e.g., $30,000). Enter a Human Resource Specialty code from the list below for the Human Resource Director (Mercer Position Code ) only. The incumbent must spend more than 50% of their time working in their specialty. For those who are responsible for multiple facets of HR, please choose Generalist. Some specialties have been combined, since they are commonly paired together in a role. (Choose only one.) Example: If your Human Resource Director ( ) spends more than 50% of their time in the Training area, enter Training 2 - HRIS/HRMS (Human Resource Information System) 3 - Recruitment/Selection 4 - Organizational Development 5 - Labour/Employee Relations 6 - Health & Safety 7 - Compensation 8 - Compensation & Benefits 9 - Benefits 10 - Pension & Benefits 11 - Pension 12 - Generalist 13 - Other Mercer Compensation Participation Centre Mercer LLC

219 Incumbent Terms and Definitions (continued) Incumbent Term Scientific Specialty (Pharmaceutical & Biotechnology Organizations Only) Definition Enter a scientific specialty code from the list below for the following Scientist (Pharmaceutical/Biotech.) positions in the Pharmaceutical & Biotechnology Survey: Scientist - Senior (Mercer Position Code ), Scientist - Intermediate (Mercer Position Code ), and Scientist - Associate (Mercer Position Code ). (Choose only one.) Example: If your organization matched to the Scientist - Senior ( ) in the Toxicology area, enter 6 in this column. Sales Specialty (Sales Positions Only) 1 - Biochemist 2 - Biologist 3 - Chemist 4 - Geneticist 5 - Microbiologist 6 - Toxicologist 7 - Pharmacokinetic 8 - Other Enter a sales specialty code from the list below for each incumbent matched to a sales role. (Choose only one per incumbent.) Any sales job in the Mercer survey that has a position code beginning in 420.xxx.xxx. Example: If your organization matched to the Sales Representative - Senior ( ) in the Software Tools and Applications area, enter 5 in this column. Customer Type (Sales Positions Only) 1 - Channel Sales (Distribution/VAR) 2 - Territory (Multi Product Line) 3 - Maintenance & Service Contracts 4 - Managed Services / Outsourcing 5 - Software Tools and Applications 6 - Enterprise Solutions (Long sales cycle) Identify the primary type of customers for which the employee has sales responsibilities. (Choose only one.) Example: If the position primarily sells to businesses, enter 1 in this column. Geographic Responsibility (Executive Positions Only) 1 - Businesses (enterprises) 2 - Consumers (end-users or the general public) 3 - Both Businesses and Consumers Please indicate the scope of geographic responsibility for Executive positions only (e.g., Mercer Position Codes xxx.xxx.1xx). Example: If the Executive position geographic scope is International, enter 4 in this column. 1 - Domestic Regional. Region within Canada (e.g., VP Sales Western Canada) 2 - Canadian National. All of Canada (e.g., CIO Canada, National Operations Director) 3 - North American. Canada and another North American country (e.g., HR Director North America) 4 - International. All of Canada and another country (or countries) outside of North America (e.g., CFO Global) Mercer Compensation Participation Centre Mercer LLC

220 Incumbent Terms and Definitions (continued) Incumbent Term Scope of Financial Responsibility in $M Cdn (Select Positions Only) Scope of Financial Responsibility Range (Select Positions Only) Definition Please enter the scope for which the incumbent is responsible in $ millions (CAD) per annum for the following positions only Group General Manager. Measure is total sales/revenue, premiums or assets (where applicable) of subsidiaries or divisions for which the incumbent responsible Division General Manager. Measure is sales/revenue, premiums or assets (where applicable) of division for which the incumbent is responsible Regional General Manager. Measure is sales/revenue, premiums or assets (where applicable) of region for which the incumbent is responsible Chief Financial Officer (Subsidiary/Division). Measure is sales/revenue, premiums or assets (where applicable) of subsidiary or division for which the incumbent responsible Group Product/Brand Manager. Measure is sales/revenue of brand(s) for which the incumbent is responsible Product/Brand Manager - Senior. Measure is sales/revenue of brand(s) for which the incumbent is responsible Product/Brand Manager. Measure is sales/revenue of brand(s) for which the incumbent is responsible Key Account Manager - Expert. Measure is actual sales quota of account(s) for which the incumbent is responsible National Account Manager. Measure is actual sales quota of account(s) for which the incumbent is responsible Key Account Manager - Senior. Measure is actual sales quota of account(s) for which the incumbent is responsible Key Account Manager - Intermediate. Measure is actual sales quota of account(s) for which the incumbent is responsible. Example: If the revenue scope for the Group General Manager ( ) position is $4,800,000, enter 4.8. However, if you re unable to provide the actual revenue amount, please refer to "Scope of Financial Responsibility Range (Selected Positions Only)" and leave this column blank. If you are unable to provide the actual scope of revenue responsibility for selected positions, please use the following codes to identify a range. Example: If the scope of responsibility range for the position is between $2.5 and $5 million, enter Less than $500, $500,000 < $1 million 3 - $1 < $2.5 million 4 - $2.5 < $5 million 5 - $5 < $7.5 million 6 - $7.5 < $10 million 7 - $10 < $20 million 8 - $20 < $30 million 9 - $30 < $40 million 10 - $40 < $50 million 11 - $50 < $100 million 12 - $100 < $250 million 13 - $250 < $500 million 14 - $500 < $750 million 15 - $750 million < $1 billion 16 - $1 < $5 billion 17 - $5 billion or more Mercer Compensation Participation Centre Mercer LLC

221 Incumbent Terms and Definitions (continued) Incumbent Term International Position Evaluation (IPE) Long-term Incentive (LTI) Eligible LTI Plan Types Offered Definition If your organization uses Mercer's International Position Evaluation (IPE) system, please enter the position class for this incumbent. For example, if the job falls in position class 61, enter 61. IPE is Mercer's point factor position evaluation designed to determine the relative ranking of positions and allows companies to compare various aspects of a job and to rank positions accurately against each other, across job families, within any type of organization. The evaluation consists of five factors: Impact, Communication, Innovation, Knowledge, and Risk. Each factor is divided into degree levels that are allocated a specific number of points. Points are summed across the five factors to determine the overall position class. Indicate whether this incumbent is eligible for a long-term incentive. This refers to an incentive plan in which awards are typically related to performance against selected criteria over a period of more than one year. Note: If yes, please be sure to provide data for long-term incentive plan types offered and awarded. (Y/N) Indicate which long-term incentive plan(s) are offered to this incumbent. Please insert a comma, without spaces between numbers, if multiple plans are offered (e.g., 11,21,32). A description about each of the plans follows: 11 - Stock/Share Options 12 - Share Appreciation Rights (SARs) 21 - Stock/Share/Share Unit Awards 31 - Performance Units 32 - Long-term Cash 11 = Stock/Share Options - Stock/Share Options allow for the purchase of stock at a fixed price over a specified period. The exercise price is typically equal to the market price on the date of grant, but may be less than or greater than the market price on the date of grant. 12 = Share Appreciation Rights (SARs) - Share Appreciation Rights provide an incumbent with the appreciation in market value of the share. They may be paid out in cash, stock, or a combination of cash and stock. No investment on the part of the incumbent is required. Share Appreciation Rights include Phantom Appreciation Shares. Phantom Appreciation Shares are an award denominated in hypothetical shares, the value of which is based on an increase in actual share value or another measure of organization value (e.g., book value). There are three types of Share Appreciation Rights: Freestanding - SAR grant that is not attached to a stock option. Limited - SAR that is exercisable only upon the occurrence of a specific event such as a change of control. Tandem - SAR that is granted with a stock option. The exercise of one cancels the other. 21 = Stock/Share/Share Unit Awards - Conditional grants of notional, actual or phantom shares of stock with vesting contingent upon employment for a specified period of time or achievement of specified performance goals over a multi-year performance period. The value of each share depends upon the market value of the share at the end of the vesting period. Share Awards include those that are commonly referred to as Restricted Stock, Restricted Stock Units, Performance Shares, Performance Share Units, or Phantom Full Value Shares. 31 = Performance Units - Conditional grant denominated in units other than notional or actual shares, with payment contingent upon achievement of specified performance goals over a multi-year performance period. Performance Units are cash-denominated and not tied to the price of a share of stock. Although units are usually dollar-denominated, their value may also be based on other constructs, such as dividends or EPS (Earnings Per Share). Where the value of each unit is equal to $1.00, the incentive type is also known as Long-term Cash. 32 = Long-term Cash - A predetermined cash amount paid out contingent upon achievement of specified performance goals over a multi-year performance period. Mercer Compensation Participation Centre Mercer LLC

222 Incumbent Terms and Definitions (continued) Incumbent Term Stock/Share Options LTI Plan Award Plan Structure Maximum Award as a Percent of Target (For Plan Structure 2 Only) How LTI Grant Vests Definition Indicate if there are stock/share ownership guidelines for this incumbent (i.e., formal guideline requiring individuals in a position to own a minimum number of shares of organization stock). This field should only be completed if the incumbent is LTI Eligible. (Y/N) Indicate which long-term incentive plan award type you are reporting. Use a separate column for the most recent grant received by the incumbent for each LTI program in which the incumbent is eligible to participate and actually received an award/grant. For all plan types, indicate the structure of the plan from which the award has been made: 1 - Fixed Amount Award: Typically, these awards are service based. When performance criteria apply, they do not have a downside or upside potential; in some markets, this type of award may commonly be referred to as an All or Nothing type of award. 2 - Defined Target Award (with higher/lower payout potential): These awards include a target number of shares/share units corresponding to target performance. The number of shares awarded may be more or less based upon actual performance (e.g., payouts may be 0% to 200% of target). 3 - Defined Maximum Award (with lower payout potential): These awards include a maximum number of shares/share units corresponding to performance. The number of shares awarded may be less based upon performance. For plans with a structure of Defined Target Award (with higher/lower payout potential) indicate the maximum potential award as a percent of target. For example, if maximum performance targets are met, the award payout may be up to 200% of the target. Thus, 200 should be entered. For all plan types, indicate how vesting, the point in time that the grant is considered owned by the recipient, is determined: 1 - Service Based: The grant becomes vested by continued employment and is not contingent on achievement of financial or internal goals. 2 - Performance Based: The grant becomes vested when a financial target, such as total shareholder return, (i.e., change in share price plus dividends), or an internal metric is met. 3 - Performance Accelerated: The service based vesting period of the grant can be reduced based upon the achievement of a financial target or an internal metric. Performance Measure Note: If the award vests based on service and has an escalator based on performance, please report the grant as two separate awards - the service based award and the performance based additional component. Combination grants such as these should have a base line award that vests on service only with an incremental award that is contingent on performance. For all awards with Performance-based vesting, please provide the Performance Measure that is used to determine the level of payout: 1 - Relative Total Shareholder Return Only: Used to compare the performance of the incumbent s company to peer companies stocks and shares over time. Share price appreciation is combined with reinvestment of dividends paid to show the total return to the shareholder. The plan award is dependent upon the incumbent s company positioning versus the peer group. 2 - Multiple Measures including Relative Total Shareholder Return 3 - Multiple Measures not including Relative Total Shareholder Return 4 - Other Mercer Compensation Participation Centre Mercer LLC

223 Incumbent Terms and Definitions (continued) Incumbent Term Grant Currency Grant Date Number of Options/Shares/Performan ce Units Long-term Cash Amount Grant Price per Share Market Price per Share on Grant Date Total Accounting Cost per Share on Grant Date (FAS 123R, IFRS2) Definition For all plan types, indicate the currency in which the grant was issued: AUD - Australian Dollar CAD - Canadian Dollar CHF - Swiss Franc DKK - Danish Krone EUR - Euro GBP - British Pound JPY - Japanese Yen MXN - Mexican Peso NOK - Norwegian Kroner USD - United States Dollar ZAR - South African Rand Indicate the month, day, and year (MM/DD/YYYY) of the most recent award of this plan type. If multiple grants have been awarded (e.g., eligible for multiple plans), enter each grant separately in the columns provided. Please do not report grants that were awarded prior to January 1, Indicate the number of options, shares, or performance units awarded in the most recent grant to this incumbent. For plans with a structure of Fixed Amount, this field should reflect the number of options/shares/performance units that would be awarded upon achievement of the vesting criteria. For plans with a structure of Defined Target (with higher/lower payout potential), this field should reflect the number of options/shares/performance units that would be awarded if target performance is met. For plans with a structure of Defined Maximum (with lower payout potential), this field should reflect the number of options/shares/performance units that would be awarded if maximum performance is met. For Long-term Cash awards, this field should be empty. For Long-term cash awards, enter the most recent cash award grant amount. Report the total predetermined cash award to be paid assuming specified performance goals are met. For instance, if $100,000 would be paid at 33% per year for meeting specific goals over a three year performance period, report the entire $100,000 award. If there is upside/downside in the ultimate payout depending on performance, enter the target cash award for meeting target performance. Indicate the per share or unit price at the most recent grant date: For Stock/Share Options and Share Appreciation Rights provide the exercise price per share of the Stock/Share Option or Share Appreciation Right. For Stock/Share/Share Unit Awards provide the grant price per share/share unit of the award. For Performance Units provide the per unit value of the Performance Unit award. For Long-term Cash awards this field should be empty. If the market price at the date of grant is different than the grant price, indicate the market price of each option, share, or unit at the most recent grant date. This value is not affected by the application of premiums or discounts that may have been applied at the time of the grant. This is simply the market price for one single share or unit. For plan types 11 and 12, provide the total accounting cost, on a per share basis, associated with this award for financial reporting purposes. Please do not provide the aggregate cost of the grant or the annual expense accrual. For example, if 100 options with a three year vesting period and a total accounting cost per share of $15 are awarded to an employee, please report $15, as opposed to the $5 that would be expensed annually over the three year vesting period, or $1,500 that would be the aggregate cost of the grant. Mercer Compensation Participation Centre Mercer LLC

224 Incumbent Terms and Definitions (continued) Incumbent Term Grant Frequency Term of Grant (For Plan Types 11 and 12 Only) Vesting Period Vesting Other Type of Vesting Definition Indicate the frequency of grant offerings to this incumbent for the plan reported: 1 - Every year 2 - Every 2 years 3 - Every 3 years 4 - Upon Hire/Promotion 5 - Special One Time Grant (e.g., key employees, recognition, discretionary) 6 - Quarterly 7 - Semi-annually Indicate the term (award life) in number of years of the grant awarded. The term is the maximum period of time for which the grant is available to the incumbent and after which the options expire. This is NOT the performance period or vesting period which may apply to the award. The term of grant should only be provided for Plan Types 11 and 12. For all plan types, indicate the amount of time required for the options/shares/performance units/long-term cash to vest and (in the case of options) become exercisable in full: 1-1 Year 2-2 Years 3-3 Years 4-4 Years 5-5 Years 6 - More than 5 Years 7 - At Grant (Immediately) 8 - Other For an answer of 8 (Other) in the Vesting Period data element, indicate the amount of time the options/shares/performance units/long-term cash vest and (in the case of options) become exercisable in full. For all plan types, indicate the type of vesting applicable to the reported grant. 1 Installment Vesting (vesting occurs over a period of time, typically 3 to 5 years) 2 Cliff Vesting (vesting occurs all at one time) Mercer Compensation Participation Centre Mercer LLC