Pre-enrolment Information Guide Certificate II in Community Pharmacy SIR20112

Transcription

1 Pre-enrolment Information Guide Certificate II in Community Pharmacy SIR20112 About this Information Guide This information guide contains all the information you will need before you commence training with The Pharmacy Guild of Australia. It has been divided into the following section for ease of use. Section Pre-enrolment reference information Pre-enrolment information on Certificate II in Community Pharmacy SIR Unit Descriptors Certificate II in Community Pharmacy SIR20112 Page Enrolment information to be returned to Guild Training Enrolment Form Certificate II in Community Pharmacy SIR20112 Unit Selection of Electives Certificate II in Community Pharmacy SIR What is the Certificate II in Community Pharmacy? The Certificate II in Community Pharmacy (SIR20112) provides the skills and knowledge for you to be competent to work at entry level in a community pharmacy. Typical functions within the community pharmacy industry for those who achieve this level of competency include: Responding to and advising customers on general retail products Accepting prescriptions Applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers Referring customers to more senior pharmacy assistants or a pharmacist Operating within the legislative framework, regulation and protocols that apply to community pharmacy Operating a point of sale area Maintaining stock levels and displays Organising and maintaining work areas The Certificate II in Community Pharmacy is made up of 18 Units of Competency (10 core units and 8 elective units). This qualification has been designed with new staff in mind. What are the study pathways once I have completed a Certificate II in Community Pharmacy? Learners who complete the SIR20112 Certificate II in Community Pharmacy can progress to the SIR30112 Certificate III in Community Pharmacy to extend and develop their knowledge of product categories and key functions within the community pharmacy. Payment Form Certificate II in Community Pharmacy SIR NATV VICv

2 Is there an entry requirement? You do not need to have prior pharmacy knowledge or prerequisite training, but you may need to be employed within a community pharmacy. Can I do a traineeship while I am at school? You may start a traineeship while you are at school. School based traineeships enable you to gain a vocational qualification while completing your school studies. Your Vocational Education and Training (VET) Coordinator is a key contact to ensure you meet your school, work and training commitments. School based traineeships are a great career option for students in Year 11 and Year 12. Is there a specific language, literacy and numeracy requirement for entry into this course? There is no specific language, literacy or numeracy entry requirement stipulated for this course; however learners are encouraged to discuss any learning difficulties or preferred learning styles with their trainer and/or the training manager so that appropriate support can be arranged if required. It may be necessary for you to undertake an assessment to accurately determine your learning support needs. If it is determined that you require specialised or extensive learning support, a cost may be involved. Any information you provide will be protected under the Privacy policies and procedures of the Pharmacy Guild of Australia. What is competency based training and assessment? Competency based training places an emphasis on the workplace demonstration of knowledge and skills. When provided with an adequate range of workplace tasks you have the best opportunity to develop the necessary skills to achieve competency and complete your qualification. Another benefit of competency based training is that it allows you to move through your course as you attain competencies rather than being bound to set time frames. When all the competencies outlined in your training plan have been achieved, and all parties to the training plan agree, you will receive your qualification. Assessment is the process of collecting evidence and making decisions about whether you, can perform to the standards expected in the workplace. The units of competency that you are studying are the benchmarks or standards for assessment and they form the basis for the nationally recognised qualification you will receive on successfully completing your course. Guild Training uses a range of methods and tools to make a decision about your competency in both on and offthe-job activities. The assessments used by Guild Training will include a minimum of three from the list below: Written assessment activities Practical activities Assessment through Recognition of Prior Learning Workplace assessment (SERs) The full details of your assessment requirements will be discussed at induction with your trainer/assessor. This section of your induction will cover: Your agreed training plan and assessment requirements Recognition of Prior Learning as an assessment method Resubmit process if you are deemed not yet competent Appeals against an assessment decision What is the mode of study? This mode of study enables you to undertake your training in the workplace under the supervision of a workplace supervisor and at a time convenient to the pharmacy. You will be provided with electronic training materials and supported/guided by a Guild trainer/assessor. All learners will receive a pre-training visit from a Guild trainer/assessor. Type of training enrolments There are two types of training enrolments offered to learners. They are: Traineeships, or Standard enrolments. NATV VICv

3 Who can be a trainee? Traineeships in the Certificate II in Community Pharmacy can be undertaken by full time or part time staff who are new or existing workers. There are a few exemptions to undertaking a traineeship that apply nationally. You can confirm your eligibility through your state government or with an Australian Apprenticeship Centre (AAC). If you have worked continuously for your employer either full time for three months, or part time for 12 months immediately prior to entering traineeships, you are deemed an existing worker. If you work part time, you can undertake a traineeship if the relevant industrial award or agreement has provision for this to happen. Under a part time traineeship, you must work a minimum of 13 hours per week, averaged over each 4 week period for the duration of the traineeship. Traineeships are not available to casual or daily hire employees as there is no guaranteed pattern of work (which is a requirement of a training contract). Any form of traineeship offered in Australia requires you to have a training contract signed by an AAC and registered with your state government prior to commencing your course of study. Once you have signed your agreement and you are a registered trainee, you can enrol in your traineeship program with the Pharmacy Guild of Australia. How do I become a trainee? If you have not already done so, you and your employer will need to meet with an AAC representative to develop the training contract. The AAC role is to provide information, administration services and support to employers and trainees. They assist with the signing of training contracts, and also assess, approve and process the payment of Australian Government incentives to eligible employers. There is a range of AACs available nationally. To search for an AAC in your area, visit australianapprenticeships.gov.au or ask the Pharmacy Guild of Australia for assistance. Pharmacy Visits If you are undertaking a traineeship your Guild trainer/assessor will: contact you and your workplace supervisor, by phone on a monthly basis, and conduct in-store visits at specific increments of the training: - 1st visit 25% of training - 2nd visit between 25% and 50% of training - 3rd visit between 50% and 75% of training - 4th visit on completion of training. Learners not undertaking a traineeship can request a pharmacy visit by their Guild trainer/assessor at an additional cost. How long will the course take me to complete? Your course is competency based and is designed in a way that allows you to progressively develop competencies. An indication of completion times for a Certificate II in Community Pharmacy are: Full time learners can expect to complete the course within 12 months Part time learners will take on average months to complete Note: These recommended timeframes may be reduced through Recognition of Prior Learning or credit transfer arrangements. What is accelerated learning? Accelerated learning enables you to progress through your course at a faster rate than usual. Completion of all designated assessments are required and may be negotiated between you, your employer and your Guild trainer/assessor. No special applications or processes are required and normal enrolment fees apply. All activities shall be recorded as part of the standard training delivery and assessment, and a result processed upon completion. Can I still do the training if I am not eligible for a traineeship? Yes, employees who are not eligible for a traineeship can still enrol in the training. NATV VICv

4 Can I gain credit toward my course? Guild Training is committed to ensuring compliance with the VET Quality Framework by recognising qualifications and statements of attainments issued by other Registered Training Organisations (RTO). Under the recognition principle Guild Training accepts the credentials issued by another Registered Training Organisation based in any State/Territory of Australia. All current and potential learners who hold qualifications or statements of attainment from other RTO s will have these qualifications recognised and receive the appropriate credit transfers or recognition opportunities. If you have successfully completed the unit SIRPPKS001A Support the Sale of Pharmacy Medicines and Pharmacist Only Medicines, you may be eligible for recognition. Credit has to be applied for, at the time of enrolment. What is Recognition of Prior Learning? Guild Training is committed to the Principles of Recognition of Prior Learning (RPL) and Recognition of Current Competencies (RCC) and will provide all learners with access to these recognition and assessment services. Guild Training supports an approach which values all learning, however achieved, through an open and transparent approach to assessment and recognition. Guild Training recognises that learning takes place not only through formal studies at accredited institutions, but also through activities such as employer-based training and development and relevant life experience. The underlying principle of RPL is that no learner should be required to undertake a unit of competency in a course for which they are already able to demonstrate satisfactory achievement of the performance outcomes. For each unit that is assessed as not having sufficient evidence of competency, you may complete the unit of competency by learner guides at an additional cost of $ per unit. Please note RPL can be applied for at course commencement or at any time throughout the duration of the course. When can I start my course? The Pharmacy Guild of Australia offers rolling starts to pharmacy staff wishing to undertake study. This means you may commence training in this course any time that is suitable to you and your employer once you are enrolled. How much will the Certificate II in Community Pharmacy cost? The cost of the course will depend on the learners eligibility for government-funded subsidised training. Eligibility for government-funded subsidised training places is determined by Guild Training using Victorian Training Guarantee guidelines. Note: For a list of eligibility requirements refer to the Victorian Training Guarantee 2013 Evidence of Student Eligibility and Student Declaration form within this enrolment pack. If learners are not eligible for government-funded subsidised training their enrolment will be on a fee for service basis. How are fees calculated? Government-funded subsidised training Is determined by Guild Training on the basis of the nominal hours allocated to units chosen by the trainee and endorsed in their Training Plan. Will be charged at $4.00 per nominal hour of government-funded training. Concession rates are available for government-funded enrolment for (i) any person holding a Commonwealth Health Care Card, Pensioner Concession Card or Veteran s Gold Card and (ii) any dependant spouse or dependant child of a cardholder. The concession rate will be calculated on 20% of the nominal hour fee. Fee for service Category Guild Members Non-Guild Members Certificate II in Community Pharmacy* $1,950 $2,540 Single Unit Fee - Enrolment $200 $260 * Successful Completion of 18 Units of Competency NATV VICv

5 When are my course fees payable? Payment of course fees are subject to whether you are eligible or not eligible for Government-funded subsidised training. If you are: eligible, your first payment will be for the units that you will be completing in the calendar year of enrolment. In January or each subsequent year you will again be charged for only the units you will be completing in the subsequent calendar year. not eligible, you will be charged $1,500 on commencement of training and no more than $1,500 in 6 monthly increments until all fees are paid. Additional Charges Issue or re-issue of learner guides Hardcopy learner guides or workbooks are not included as part of the course fee. If you require hardcopy learner guides as part of your training, each learner guide will incur an additional charge of $25.00 per learner guide. This is also applicable for any learner guide that is re-issued. Guild Trainer/Assessor Pharmacy Visits Learners who request a pharmacy visit outside of those already entitled under a traineeship can do so for an additional cost of $120 per visit. Note: If the visit is outside of your traineeship and further than 100kms from the Melbourne CBD, additional expenses may be incurred. Replacement Certificates/Statements of Attainment Guild Training will provide replacement certificates to trainees who provide proof of identity. Trainees who require replacement Certificates/Statements of Attainment will be charged $50.00 for the provision of this service. If you only require a Transcript of Results a charge of $20 applies. Once training is completed, learner files are archived offsite. To recall your file, you will incur a $55.00 charge. Non-Completion of Traineeship Trainees who do not complete their traineeship within the contract period will be required to complete any outstanding units of competency on a full fee paying basis. Fees will be calculated based on Guild Training s price schedule. A Statement of Attainment will be issued for all completed units. Extensions for traineeships can be applied for in extreme circumstances and approval will be on a case by case basis. Am I eligible for a fee exemption on grounds of extreme financial hardship? Where payment of the learner course fee would cause extreme financial hardship, then you may be exempt from these fees. If you believe you can provide evidence of extreme financial hardship, you must apply in writing for consideration of a full or partial waiver of fees. Extreme financial hardship constitutes the following: The circumstance must be of an extreme nature, therefore, mere inconvenience or discomfort is not sufficient. The hardship must be financial. The hardship must be of such an extreme nature that it is outside that which the average person would usually have to manage. Note: You must apply for fee exemption at the time of enrolment and it applies only to individual learners paying their own course fees. Protection of Fees Guild Training has a policy in place to protect fees paid in advance. This policy is in line with the VET Quality Framework. To achieve this, Guild Training, Victoria Branch is governed by Option 3 of the NVR standards. View this policy in our Training Agreement located at NATV VICv

6 Will my employer get any financial incentives? Commonwealth incentives may be accessed by employers of eligible trainees through the Australian Apprenticeship Centres. The incentives and eligibility criteria are subject to change. Please ensure your employer has confirmed their eligibility with an Australian Apprenticeship Centre at the time of signing the training contract. Payment Methods Fees can be paid by any of the following methods: Charge to your Guild Account Credit Card Cheque/Money Order be made payable to The Pharmacy Guild of Australia, Victoria Branch and be posted to Level 2, 40 Burwood Road, Hawthorn VIC 3122 Learner Policies Learner policies and obligations will be provided upon enrolment. If you require information on any policies that apply to learners undertaking studies with the Pharmacy Guild of Australia, prior to enrolment, please refer to Cancellation and Refunds of Course Fees Learners who cancel or discontinue their course are responsible for notifying Guild Training in writing. When a learner cancels or withdraws in writing from: government-funded subsidised training any time up until 4 weeks after the scheduled commencement of training, the course fee will be refunded in entirety less a $ administration fee. non government-funded subsidised training and training has commenced and materials supplied, no refund will apply. Any outstanding fees must be paid for in full. The refund will be paid within two weeks of the day on which the refund was approved by the training manager. The refund must be paid to the same person or body from whom the payment was received. No refund of course fees will be made where your enrolment is cancelled for any of the following reasons: Failure to maintain satisfactory course progress. Failure to pay course fees. Failure to adhere to Learner Rules. In the unlikely event that Guild Training is unable to deliver the course in full, a refund of all the course money paid to date will be offered. The refund will be paid within two weeks of the day on which the course ceased being provided. Fees will be refunded in full where: The course does not start on the agreed starting date which is notified in the letter of offer, or Illness or disability prevents a learner from taking up a course (on submission of medical certificate). NATV VICv

7 Guild Overview The Pharmacy Guild of Australia is an employer s organisation registered under the Workplace Relations Act. Its role is to service the needs of independent community pharmacies. It exists for the protection and development of its members and to maintain community pharmacies as the most appropriate providers of health care to the community through optimum therapeutic use of drugs, drug management and related services. Inside this framework, the Pharmacy Guild of Australia recognises that the role of the pharmacy assistant and the dispensary assistant has become increasingly important in supporting these health care services, and is committed to providing up-todate training services. Within the scope of the National Secretariat, The Pharmacy Guild of Australia is a Registered Training Organisation (RTO) Provider number 0452 and is approved to deliver nationally recognised training to pharmacy assistants working in community pharmacy. Contacts During your training you may need to contact someone from Guild Training. In most cases you will need to contact your Guild Trainer. Their contact details will be provided to you. Below is a list of additional contacts that you may need in your state Branch. The Pharmacy Guild of Australia, Victoria Branch - Guild Training Contacts Branch Training Details Telephone trainingservices@vic.guild.org.au Fax Address Level 2, 40 Burwood Road Hawthorn VIC 3122 NATV VICv

8 Unit Descriptors Certificate II in Community Pharmacy SIR20112 SIRCHCS201 SIRCIND201 SIRXCOM101 SIRXIND101 SIRXCCS201 SIRXCCS202 SIRXCLM101 CORE UNITS Support the supply of pharmacy medicines and pharmacist only medicines Operate in a community pharmacy framework Communicate in the workplace to support team and customer outcomes Work effectively in a customer service environment Apply point of sale handling procedures Interact with customers Organise and maintain work areas UNIT DESCRIPTORS This unit will provide you with the knowledge and skills required to support the supply of Pharmacy Medicines (S2) and Pharmacist Only Medicines (S3) to customers in community pharmacy. This unit covers the role of the pharmacy assistant, quality in a community pharmacy, understanding medicines, medicine schedules and Pharmacy Medicines and Pharmacist Only Medicines. Also included in this unit are pharmacy protocols, dealing with specific medicines, communicating with your customers and privacy and confidentiality. This unit will provide you with the knowledge and skills to provide service to customers in community pharmacy. It involves identifying and locating pharmacy products and service areas, following pharmacy customer service procedures, accepting prescriptions, working within pharmacy requirements and developing effective work habits. Also included within this unit is greeting and communicating with customers, following pharmacy protocols and procedures when dealing with customers, identifying triggers for referral to a pharmacist and acting promptly on instructions, information and procedures relevant to the particular task. This unit will provide you with the knowledge and skills to effectively communicate with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, and reading and interpreting retail documents. This unit covers the ability to select and use verbal and non-verbal communication techniques to interact with colleagues and customers in a positive and inclusive manner, and to interpret and generate workplace information in a variety of formats. This unit will provide you with the knowledge and skills required to work effectively in a customer service role in a community pharmacy. This unit applies to pharmacy assistants working as effective frontline staff in a pharmacy, within the context of the organisational goals, customer service values and standards. Also covered in this unit are the pharmacy industry, the pharmacy environment, medicines and schedules, employee rights and responsibilities. This unit will provide you with the knowledge and skills to operate the point-of-sale system in your pharmacy, apply pharmacy policies and procedures to a range of transactions, interact with customers, and package or wrap an item for transportation. It covers demonstration of the ability to operate a range of point-of-sale equipment in order to complete sales, returns and exchange transactions, and process a number of methods of payment, according to pharmacy policies. This unit will provide you with the knowledge and skills required to deliver service to customers. It involves being able to communicate effectively with customers, respond to their complaints, receive and process sales orders, and identify special customer requirements. This unit covers providing personalised service to customers, anticipating, identifying and solving problems, dealing with customer complaints, understanding customer needs and dealing with customers with special needs. This unit will provide you with the knowledge and skills to organise and maintain work areas in a pharmacy environment. It involves applying personal hygiene practices and the organised use of equipment and chemicals to keep the workplace tidy, clean and safe. This unit covers the ability to demonstrate and apply knowledge of workplace policies, guidelines and manufacturer instructions in order to use tools, chemicals and equipment for the safe and efficient cleaning, organisation and maintenance of work areas. It also includes cleaning the work area, reporting an accident or incident, cleaning equipment and products, chemical and hazardous substances and disposing of waste. NATV VICv

9 CORE UNITS (continued) UNIT DESCRIPTORS SIRXWHS101 HLTIN301C SIRXINV001A SIRXRSK201 SIRXMER201 SIRCPPK201 SIRCPPK202 SIRCPPK204 Apply safe working practices Comply with infection control procedures Perform stock control procedures Minimise loss Merchandise products ELECTIVE UNITS Assist customers seeking commonly requested vitamins, minerals and supplements Assist customers seeking eye and ear products Assist customers seeking oral care This unit will provide you with the knowledge and skills to apply safe work practices in the pharmacy, including identifying and reporting faults and problems, according to work health and safety (WHS) legislation and pharmacy policies. It also covers procedures for emergency situations, evacuation, accident and illness. This unit includes the National Occupational Health and Safety Commission (NOHSC) guidelines for Workplace Health and Safety. This unit will provide you with the knowledge and skills to comply with infection control policies and procedures in the pharmacy. It covers infection control guidelines, identifying and responding to infection risks, maintaining personal hygiene and using personal protective equipment. Included in this unit is limiting contamination, the handling, packaging, storing and disposal of waste, cleaning pharmacy surfaces and managing spills. This unit will provide you with the knowledge and skills to handle stock in a pharmacy environment. It involves receiving and processing incoming goods, rotating stock and dispatching goods. This unit applies to team members who handle and move stock, to ensure efficient stock control within the pharmacy environment. Team members are required to receive and process incoming goods, dispatch outgoing goods, rotate stock and maintain stock levels, assist with stocktaking, and report problems or discrepancies in stock to relevant personnel according to pharmacy policy and relevant legislation, whilst using safe working practices. This unit will provide you with the knowledge and skills to minimise theft and loss of stock in a pharmacy environment. It involves applying pharmacy policies and procedures and industry codes of practice in regard to pharmacy security, theft prevention and correct stock usage, reporting theft or suspicious behaviour to relevant personnel, and monitoring stock, work areas, customers and staff to minimise opportunities for theft. Also included in this unit is payment fraud, price switching, internal theft, supplier theft, shoplifting and robbery. This unit will provide you with the knowledge and skills to merchandise products within a pharmacy. It involves the consistent application of pharmacy policies and procedures in regard to displaying, merchandising, ticketing, labelling, pricing and storing stock. It also includes the application of correct manual handling, storage and display techniques according to stock characteristics, industry codes of practice, and relevant legislation. This unit also covers the pharmacy appearance and layout, pharmacy products and product placement and the use of displays in the pharmacy. UNIT DESCRIPTORS This unit will provide you with the knowledge and skills to work with customers to assist them with vitamins and mineral supplements. This will include the required questioning protocol, product and health care information and self- care practices. Topics covered within this unit include B group vitamins, folic acid, vitamin C, and fat-soluble vitamins such as vitamins A, D, E and K. Also included is information on essential minerals such as calcium, magnesium, zinc and potassium. This unit will provide you with the knowledge and skills to work with customers to assist them with eye or ear medicines. This will include the required questioning protocol, product and health care information and self- care practices. Topics covered within this unit include the structure of the eye and common eye conditions such as foreign bodies, conjunctivitis and eye infections and dry eyes. Also included is the structure of the ear and common ear conditions such as otitis externia and media, tinnitus and hearing loss. This unit will provide you with the knowledge and skills to work with customers to assist them with oral care products. This will include the required questioning protocol, product and health care information and self- care practices. Topics covered within this unit include the structure of your teeth and gums, common teeth and mouth conditions such as tooth decay, mouth ulcers and dry mouth. Also included is the range of oral care products including toothpastes, tooth brushes, mouth washes and denture cleaners, adhesives and pads. NATV VICv

10 ELECTIVE UNITS (continued) UNIT DESCRIPTORS SIRXRPK002A SIRXSLS201 SIRCIND202 Recommend hair, beauty and cosmetic products and services Sell products and services Plan a career in community pharmacy This unit will provide you with the knowledge and skills required to recommend and provide advice on hair, beauty and cosmetic products and services to customers. The unit includes information on hair health, cleansing the hair, styling products and using hair colours. Topics covered include the face and skin, skin types, skin care regimes and make-up. The unit also covers hands and nails, exfoliation, hair removal and fragrances. This unit will provide you with the knowledge and skills required to sell products and services in a community pharmacy environment. It involves the use of sales techniques and covers key selling skills, from approaching the customer to closing the sale. It requires a basic level of product knowledge and the recognition and demonstration of verbal and non-verbal communication skills to determine customer requirements, sell the benefits of products and services, overcome objections and close sales. Other topics covered within this unit include approaching the customer, gathering information, closing the sale and reviewing your personal sales style. This unit will provide you with the knowledge and skills to identify and document current skills and interests and to explore related pharmacy and retail career options in community pharmacy and other pharmacy settings. This unit applies to entry level pharmacy assistants who may be employed full time or combining secondary education with work in a community pharmacy, and exploring career goals, education and training options for future job roles in pharmacy settings. It also includes exploring career opportunities and preferences, identifying required skill development and training, and planning your career in the pharmacy. NATV VICv

11 FAX or back to The Pharmacy Guild of Australia, Victorian Branch trainingservices@vic.guild.org.au Enrolment Form Certificate II in Community Pharmacy SIR20112 Contact Details Legal Surname Legal Given Name Previous Surname if applicable Date of Birth / / Gender Male Female Street Address Suburb State Post Code Home Phone Mobile Personal Workplace Details (if currently employed in Pharmacy) Pharmacy Name Phone Fax Pharmacy Street Address Suburb State Post Code What is your job title? Pharmacy Assistant Front of shop / retail manager Dispensary Assistant Other (please specify above) What date did you commence employment in the pharmacy? Workplace Supervisor Details (if currently employed in Pharmacy) Surname First Name Role / Position in Pharmacy Employment Status Which of the following best describes your employment status? Full time Self-employed not employing others Employee unpaid family work Unemployed seeking part time work School based employee Part time Employer Unemployed seeking full time work Not employed not seeking employment How long have you worked in pharmacy? Years Months Average hours per week If you are a school based trainee/employee, please supply the following details: Name of school Current year level School phone number School contact (VET Coordinator) Country of Birth Were you born in Australia? Yes No If no, which country were you born? Are you an Australian citizen? Yes No If yes, what is your residency status? Would you like to be contacted regarding further training opportunities? Yes No NATV VICv

12 Schooling Are you still attending secondary school? Yes No What is your highest completed school level? Year 12 Year 11 Year 10 Year 9 or lower In which year did you complete that school level? Are you 24 or below? If yes My Victorian Student Number (VSN) is: _ My last Victorian School, TAFE or training provider was _ and the final year I attended was. I do not know my VSN I have never attended a Victorian school, TAFE or training provider Medical Conditions/Disabilities Do you consider yourself to have a disability, impairment or long term condition? Yes No If yes, please tick ANY applicable boxes below Learning Intellectual Hearing / Deaf Medical Condition Vision Physical Acquired Brain Impairment Mental Illness None Is there any relevant information regarding your health or personal circumstances that would affect your study or completion of your training? Language What language do you mainly speak at home? How well do you speak English? Very well Well Not well Not at all Prior Education Have you successfully completed any of the following qualifications? Bachelor Degree or Higher Degree Advanced Diploma or Associate Degree Diploma or Associate Diploma Certificate II Certificate III Certificate II Certificate I None Did you obtain these qualifications in Yes No Australia? Which qualification/s was obtained by Traineeship or Apprenticeship? Have you previously completed a course with the Pharmacy Guild of Australia? Certificate II in Dispensary Assistant Community Pharmacy course Certificate II in Community Pharmacy Other (please specify) Support the sale of Pharmacy and Pharmacist only medicines Aboriginal and Torres Strait Islander (TSI) Status Are you of Aboriginal or Torres Strait Islander Origin? Yes - Aboriginal Yes Aboriginal and TSI Yes - TSI No Neither Aboriginal or TSI Language, Literacy and Numeracy (LL&N) The Pharmacy Guild of Australia is committed to providing language, literacy and numeracy support to its learners. Do you consider you may require language, literacy or numeracy support? Note: Your response and any additional assistance provided will remain confidential Yes No Reason for study What best describes your main reason to study? (tick one box only) To develop my existing To get a job business To get a better To try a different career job/promotion It was a requirement of To start my own business my job I wanted extra skills for For personal interest or my job? self development To get into another course Other (please specify) of study Recognition of Prior Learning Recognition of Prior Learning (RPL) is an assessment process that allows you to gain recognition for skills and knowledge that you may already have. Instead of studying units that you already know, you can gain recognition for these. This may reduce the number of units that you have to complete learner guides for and reduce the time it takes for you to complete your training. If you think you have skills and knowledge from your previous or current work, study, work experience, life experience then you may apply for RPL. Would you like to undertake RPL? Yes No NATV VICv

13 Student Declaration I declare, to the best of my knowledge, the information supplied on this form is true and correct. I acknowledge that I have read and understood the Privacy Statement below and the Training Terms and Conditions included in this Enrolment Form. I authorise and consent to my personal information being collected, used, stored and disclosed in the manner described in the below Privacy Statement. I authorise and consent for the Pharmacy Guild of Australia to provide my employer and/or the Quality Care Pharmacy Program with records of my results for the purpose of determining compliance with QCPP standards Yes No I agree to comply with all the Training Terms and Conditions included in this Enrolment Form and specifically agree that I will comply with the obligations set out in Clause 10 of the Training Terms and Conditions. Signed: Date / / Parent / Guardian Signature (if Student is under 18) Date / / Employer Declaration I declare, to the best of my knowledge, the information supplied on this form is true and correct. I acknowledge that I have read and understood the Privacy Statement below and the Training Terms and Conditions included in this Enrolment Form. I authorise and consent to my personal information being collected, used, stored and disclosed in the manner described in the above Privacy Statement. I agree to comply with all the Training Terms and Conditions included in this Enrolment Form and specifically agree that I will comply with the obligations set out in Clause 9 of the Training Terms and Conditions. Signed: Date / / Privacy Statement The Pharmacy Guild of Australia ( PGA, we or us ) is bound by the National Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia. This privacy statement affirms our commitment to comply with those Principles. You, to which this Enrolment Form relates, have a number of rights under this legislation, including the right to access the personal information that we may hold about you. You need to be aware that if you do not provide us with certain information about yourself, in some circumstances we may be unable to provide a service that you require. If you have any questions about your privacy rights, or the way in which we collect, use, manage or disclose personal information, our staff would be happy to answer your questions or provide you with further information. Your personal information may be collected, stored, used and disclosed by us for the following purposes: To develop, administer, deliver, provide and manage training, training materials and assessment services; To report to the National Secretariat of the Pharmacy Guild of Australia on any training and assessment services developed, administered, delivered or provided by us; To report to state/territory government departments, authorities and agencies and nominated Australian Apprenticeship Centres as required to comply with our obligations to those organisations and as required to enable you to undertake and complete your training; Specifically and not exclusively: - The Pharmacy Guild is required to provide the Victorian Government, through Higher Skills and Education Group (HSEG), with student and training activity data which may include information provided in this enrolment form. Information is required to be provided in accordance with the Victorian VET Student Statistical Collection Guidelines (which are available at HSEG may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, reporting and/or research activities. For these and other lawful purposes, HSEG may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. - The Education and Training Reform Act 2006 requires The Pharmacy Guild to collect and disclose your personal information for a number of purposes including the allocation to you of a Victorian Student Number and updating your personal information on the Victorian Student Register. To report to your employer and your school (if you are attending school) on the outcome of any training in which you were enrolled (including without limitation, the results of any assessment undertaken as part of that training); To provide you, free of charge, with marketing communications on training that may be of interest to you (including through SMS, s, telephone and other forms of electronic messages); For participation in the voluntary Student Outcomes Survey conducted by NCVER As otherwise authorised, permitted or required by law. You may gain access to any of your personal information held by us upon request. You may also withdraw your consent for the collection, use or disclosure of your personal information at any time by contacting us in writing. However, you should note that if we are not provided with the personal information we require, or if you withdraw your consent for the collection, use, storage or disclosure of your personal information, it may prevent us from providing training and assessment services to you. NATV VICv

14 Term and Conditions By signing the attached Enrolment Form ( Enrolment Form ) and forwarding that form to PGA, the Learner and the Employer have agreed with the PGA to comply with these terms and conditions ( Terms ). These Terms supersede and prevail over any other terms and conditions included in any purchase order, confirmation or other document or communication from the Learner or the Employer to PGA. 1. Definitions: In these Terms: (a) Employer means the person described in the Enrolment Form attached to these Terms who employs the Learner; (b) GST means GST as defined in the A New Tax System (Goods and Services Tax) Act 1999 as amended from time to time or any replacement or other relevant legislation and regulations; (c) PGA means The Pharmacy Guild of Australia ABN of Level 2, 15 National Circuit, Barton, Australian Capital Territory, Australia. (d) Learner means the person described in the Enrolment Form attached to these Terms and who is employed by the Employer; (e) Training Course means the course or courses described in the Enrolment Form; and (f) Training Materials means any materials provided by the PGA to the Learner with respect to a Training Course including without limitation, any course notes, data presentations, case studies and assessment activities. 2. Enrolment: On receipt of the Enrolment Form, PGA may, in its sole discretion, either enrol the Learner in one or more of the Training Courses, or decline to enrol the Learner in one or more of the Training Courses. If PGA enrols a Learner in a Training Course, it will notify the Learner in writing of such enrolment (such notice will specify the date, time and location of the Training Course). 3. Cancellations: If the Learner is enrolled in a Training Course, he or she may cancel that enrolment by notifying PGA in the manner set out in the Payment, Refund and Cancellation Policy prior to the start of that Training Course. The Learner and the Employer each acknowledge and agree that PGA will apply the Payment, Refund and Cancellation Policy. 4. Course fees: The fees for enrolling in a Training Course are as set out in the Fees and Charges form (Fees). PGA may, from time to time, vary the Fees by publishing those prices within its new Enrolment Forms. 5. Payment of fees: The Fees must be paid by either the Learner or the Employer at the time the Enrolment Form is submitted to PGA. The Learner and the Employer each acknowledge that PGA will not enrol the Learner until the Fees are paid as per the payment schedule or dates provided. 6. Course rescheduling: The Learner and the Employer each acknowledge and agree that PGA may cancel, postpone, reschedule or relocate any Training Course due to low enrolments or other unforeseen or unexpected circumstances. If PGA exercises this option, PGA will use its reasonable endeavours to notify Learners of any such change to a Training Course as early as practicable in the circumstances. The Learner and the Employer each acknowledge and agree that PGA will apply the Payment, Refund and Cancellation Policy set out in the Enrolment Form. 7. Intellectual Property Rights: Any intellectual property rights subsisting in the Training Materials are owned by PGA and, where appropriate, its licensors. The Learner and the Employer must not reproduce, modify, enhance, adapt, translate, publish, perform, communicate, or create any derivative work based on, the whole or any part of the Training Materials. The Learner and the Employer must not remove, deface or obscure any identification, trademarks, proprietary or copyright notice on any part of the Training Materials. No intellectual property rights are assigned or licensed by PGA to either the Learner or the Employer under these Terms. The Learner and the Employer must not take any action, or cause any third party to take any action, contesting the ownership rights set out in this clause and must do all things necessary or convenient to give effect to this clause Use of Training Materials: The Learner may use the Training Materials solely for undertaking the Training Course to which the Training Materials relate. The Learner must not distribute, disclose, sublicense, rent, lease or sell or otherwise grant or transfer any interest in the whole or any part of the Training Materials to any person, except with the prior written consent of PGA. 9. Employer Obligations: The Employer must: (a) Comply at all times with its obligations under the training contract between the Employer and the Learner in respect of the Learner s apprenticeship or traineeship and which has been lodged with the relevant authorities ( Training Contract ); (b) Provide the Learner with appropriate on-the-job training, support and supervision which at a minimum complies with the Training Contract and training plan between the Learner, the Employer and the PGA ( Training Plan ); (c) Monitor the progress of the learner and ensure the Learners Guide is completed and returned to PGA in accordance with the Training Plan; (d) Ensure the Learner s pharmacist/supervisor is available to check the Learner s progress and monitor that the Learners Guide is being regularly completed and forwarded for assessment; (e) Ensure that the Learner s pharmacist/supervisor signs the Assessment Sign-Off form and Supervisors Evidence Report at the back of the Learners Guide; and (f) Comply with the National Code of Good Practice for Australian Apprenticeships, the Training Plan, the Training Contract and relevant Australian Government and State/Territory laws (including, without limitation, those that relate to occupational health and safety, discrimination and Australian apprenticeship/traineeship arrangements) 10. Learner Obligations: The Learner must: (a) Comply with its obligations in the Training Contract; (b) Follow the Training Plan and make all reasonable efforts to ensure that units are completed by the dates specified in the Training Plan; (c) Ensure the pharmacist/supervisor of progress in relation to the apprenticeship/traineeship; (d) Ensure that the pharmacist/supervisor signs the Assessment Sign-Off form and Supervisors Evidence Report at the back of the Learner Guides; (e) Comply with the National Code of Good practice for Australian Apprenticeships and relevant Australian Government and State/Territory laws (including, without limitation, those that relate to occupational health and safety, discrimination and Australian apprenticeship/traineeship arrangements). 11. Exclusion of Liability: To the extent permitted by law and except any implied term, condition or warranty the exclusion of which would contravene any statute or cause any part of these Terms to be void ( Non-excludable Condition ), PGA and its related bodies corporate disclaim and exclude all terms, conditions and warranties implied by custom, the general law or statute. 12. Several Liability: An agreement, representation or warranty on the part of two or more persons binds them separately. 13. Governing Law: These Terms are governed by the laws in force in the Australian Capital Territory in Australia. The parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that Territory and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts. These Terms constitute the entire agreement between the parties relating to the subject matter of these Terms and may only be varied by the written agreement of the parties. NATV VICv

15 FAX or back to The Pharmacy Guild of Australia, Victorian Branch trainingservices@vic.guild.org.au Unit Selection of Electives Certificate II in Community Pharmacy SIR20112 This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate. Credit Transfer If you have selected that you would like to apply for credit, please attach the following documents to this form: A copy of the relevant qualification or Statement of Attainment (certified as true and correct by your Pharmacist) A copy of the statement of results (certified as true and correct by your Pharmacist) Please note: Where Credit Transfer is successfully confirmed, no fee applies for that unit. Credit Transfers must be applied for and approved prior to course commencement. Recognition of Prior Learning (RPL) If you select that you would like to apply for Recognition of Prior Learning (RPL), you will be contacted by your Guild Trainer to take you through the Self Evaluation process, and explain the process involved in undertaking an RPL Application. You will also need to submit a certified copy of your current resume including detailed listing of position duties with your application. Entry Requirements: If you have not completed a Certificate II in Community Pharmacy or a Certificate III in Community Pharmacy prior to commencing in the SIR20112 Certificate II in Community Pharmacy you must submit with your enrolment information: a certified copy of your current resume including detailed listing of position duties; AND certified copies of any relevant qualifications; AND ensure that you select the applicable pre-requisite units in your selection of electives. NATV VICv