Information Resources and Technology

Transcription

1 Information Resources and Technology Deep Dive IRT Overview and Online Learning Ecosystem John A. Bielec, VP/CIO March

2 2 Organizational Structure

3 IRT Quick Facts SMALL+EFFICIENT AS COMPARED TO PEERS Drexel-funded FTE Lowest $/student ratio and highest student/staff ratio vs peers $33M 10YR EXTERNAL REVENUE GENERATION Adds Revenue Diversity IT services for other schools Internet2 access to 14 universities of PASSHE Funds 15 net FTE staff as a direct benefit to Drexel CLASS-LEADING NETWORK SERVICES Drexel/CMU partnership one of 20 direct links to Internet2 Only Internet2 Innovation Campus in northeastern U.S. Unmatched connectivity - students have 1Gbps connections 3

4 Core Enterprise Systems QUICK FACTS Over 170 active projects across the university In 2013, performed 51 upgrades and 81 implementations, including Advisor Tracking System, TouchNet, Drexel Central, Inside Track and DragonDrive KEY PROJECTS AND INITIATIVES Co-chair Data Warehouse/Governance Committees Implement Course Signals, Pyramid and Blackboard Analytics for Learn to assist in retention Co-chair search for combined CRM solution for DU and DeL Support SLM Admissions Selection metrics and processes Investigate/implement procure-to-pay platform, parking solution, and next generation Banner XE 4

5 Core Technology Infrastructure QUICK FACTS Manage 700+ servers, 1,250,000 GB storage, 5,000 phones, 24,000 network jacks, 2,500 wireless access points Run university and departmental websites, DrexelOne, , calendar, and help support all major campus applications Created DiscoverDrexel portal and DrexelOne Mobile app 5 KEY PROJECTS AND INITIATIVES Cyber Security strategy and implementation On- and off-campus network infrastructure expansion Move to virtual+cloud environments for computing+storage Expand and improve web engagement: personalized portals to strengthen relationships and drive admit conversion rates Support for high-performance research computing

6 Instructional Technology Support QUICK FACTS 100% courses are online-enabled 14 million log-ins to Learn in 2013 Support technology use throughout University user community 6 KEY PROJECTS AND INITIATIVES Support and foster use of Bb Learn and extended ecosystem Deliver exemplary customer service, e.g., support growth by installing equipment in new, renovated, or relocated offices Lead and guide individuals and groups with collaboration tools SharePoint for intranet-type applications, Sitecore for public-facing websites Provide state-of-the-art event capture, editing, archiving, and streaming of live events and streaming of cataloged videos Educate users on data security; help deploy data encryption

7 IT Strategic Agenda An achievable, short-term, Strategic IT Agenda founded on core assumptions, along with ongoing academic and business enterprise fine-tuning processes regarding IT initiatives and priorities, are critical to aligning the University s Information Technology Strategy with institutional goals. 7

8 Shared Governance: Fine-tuning the IT Strategic Agenda MONTHLY SCHEDULED EXECUTIVE BRIEFINGS Provost and Senior Vice Presidents ACADEMIC COMPUTER ADVISORY COMMITTEE Faculty member from each College including Medicine invited LEADERSHIP FOR ONLINE LEARNING COUNCIL MONTHLY ENTERPRISE SYSTEMS COMMITTEE Representative from each major business area AD HOC BRIEFINGS, COMMITTEE PARTICIPATION Cabinet, Provost, Deans, Library and others 8 LEADERSHIP/PARTICIPATION - SIGS College IT Professionals; URCF, Web Users, ExCITe Center, Business Analysts

9 Deep Dives ONLINE LEARNING ECOSYSTEM CYBER SECURITY AND DATA PRIVACY MANAGING ENTERPRISE PROJECTS 9

10 Teaching and Learning Ecosystem Overview Development Faculty DeL College IRT Support University/DeL Deployment IRT INSTRUCTIONAL DESIGN CONTENT CONTEXT QUALITY MARKETING ADMINISTRATION REGISTRATION SAR ENTERPRISE IT ARCHITECTURE INFRASTRUCTURE REDUNDANCY STANDARDS 10

11 Teaching and Learning Ecosystem with Departmental Engagements Vision & Strategy Provost OLC DeL Deans Program Design Colleges / Schools* Solution Design & Development IRT Provost Market Research EM DeL Enrollment & Financial Aid Support IRT EM DC Opportunity & Capabilities Analysis Del Provost Faculty Training & Dev Colleges / Schools* IRT Learning Management Systems & Partners IRT Provost Brand & Marketing Strategy UC DeL Registration & Orientation Support IRT DeL DC Business & Financial Modeling CFO Provost DeL Deans Instructional Design Colleges / Schools* Social Learning & Collaboration IRT Provost Creative Development Acad. Units DeL 24X7 Help Desk IRT DSS Operations Design & Reporting DeL Provost IRT Course Dev & Delivery Colleges / Schools* IRT Systems Integration IRT Promotion & Lead Generation EM DeL Retention & Student Success Acad. Units DeL DC Management & Governance SCAA DeL Deans Faculty Support Colleges / Schools* IRT Security & Compliance IRT Admissions Support & CRM IRT EM DeL Career Placement IRT SCDC 11 * The academic units vary widely in this area, but regardless, all have access to the OLT, the OLC, and attendant resources, advice, and expertise. DC: Drexel Central, AIS, Registrar, SFS DeL: Drexel elearning/drexel Online DSS: Distributed Systems Services EM: Enrollment Management IRT: Information, Resources, & Tech. OLC: Online Learning Council Provost including IRAE, BP&A, OLC, AARD SCAA: Faculty Senate UC: University Communications

12 Teaching and Learning Ecosystem with Products Vision & Strategy SharePoint Program Design Solution Design & Dev Academic Sandbox Building Block SDK Market Research Bb Analytics EPM11 Enrollment & Fin Aid RightNow Banner Nolij Opportunity & Capabilities Analysis adastra Faculty Training & Development Cornerstone Camtasia Learning Management Systems & Partners Bb Learn and other Products Brand & Marketing Strategy Sitecore SharePoint Registration & Orientation Support Nolij RightNow Banner Business & Financial Modeling Hyperion Financial Planning Instructional Design Quality Matters Social & Collaboration Learn SharePoint Collaborate ConnectYard Creative Development Sitecore 24X7 Help Desk RT DSS Operations Design & Reporting Pyramid EPM11 Course Development & Delivery Learn Systems Integration Blackboard Ellucian Promotion & Lead Generation RightNow SalesForce Retention & Student Success AEFIS Course Signals A4L Faculty Feedback Management & Governance SharePoint Faculty Support Collaborate Learn Security & Compliance Sophos EPM11 Admissions Support & CRM RightNow Banner Career Placement SCDC Online 12

13 Example of Product Dependency Academic Year % courses are online enabled 53% of all courses use Learn 5% of all courses are hybrid 12% of all courses are online 78% of Learn active courses Drexel 22% of Learn active courses DeL 14 million annual logins 13

14 Examples of Product Functionality 14 Learn: content resources assessments engagement SharePoint: collaboration file sharing discussions Collaborate: synchronous engagement with students Turnitin: check originality mark-up peer evaluation Learn Mobile: check grades receive alerts participate Connect Yard: use social media tools with Learn Course Signals: track student engagement retention Respondus: create tests Lockdown Browser Monitor Analytics: dashboards reports drill-downs usage Qualtrics: surveys D1M: review rosters students contact advisors DrexelOne portal: Access and Authentication

15 Large Server, Storage, and Network Infrastructure OVER 700 SERVERS AND 1.25 PB STORAGE Clouds and virtualization stabilizing server growth 61% compound annual storage growth Primary Internet 15 VERY HIGH-SPEED NETWORK 50 Gbps for Internet ( 5,800 homes) 100 Gbps for research ( 12,500 homes) Gbps redundant facility links Data Centers Servers Storage (TB) Prim Bkup Korman URBN Total 760 1,260 TB Data Centers URCF Sci. DMZ Buildings & Med 401 N Broad Korman Center Calhoun Hall 3ROX Research Internet2 Research PennREN Research Comcast Internet Secondary Internet

16 Calendar Year 2013 Key Service Availability Metrics SERVICE AVAILABILITY DOWN TIME BANNER % 0 MINUTES BLACKBOARD % 143 MINUTES DREXEL ONE % 5 MINUTES % 35 MINUTES FILE SERVERS % 0 MINUTES NETWORKING % 5 MINUTES Excludes planned outages 16

17 Current elearning Metrics Dashboard 100% Courses by Delivery Method 9 Year Trend 80% 60% 40% 20% 0% Face To Face Hybrid Online Course Delivery Method Summer 2012 through Fall % 17

18 FACE TO FACE ONLINE 18 Learn Logins by Term HYBRID

19 19 Spring / Summer 2014 Blackboard Analytics for Learn

20 DrexelOne Mobile for Android, iphone, and Windows Phone STUDENT FUNCTIONS Courses, schedules+maps, advisors, grades, information from Drexel Learn FACULTY FUNCTIONS Teaching loads and photo class lists Student profiles (advisor, grades, Learn activity tracking data) 20

21 Blackboard Learn Mobile AVAILABLE SINCE 2012 FOR IOS AND ANDROID SMARTPHONES AND TABLETS STUDENTS AND EDUCATORS ACCESS COURSES, CONTENT, AND MORE FEATURES AT RIGHT, SAMPLES BELOW 21

22 Information Resources and Technology Deep Dive IRT Overview and Online Learning Ecosystem Questions? 22