FY13 Information Technology Operational Plan

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1 1a: Work toward building a modern data center and providing data services that support campus units and the strategic goals of the University. Create a technical and financial plan for a data center Q1- Q3 Data center team Completed plan in progress Design a data center services model to provide Q1- Q3 CIO staff Completed Document systems administration, backup & recovery, and other services Write a comprehensive central IT disaster preparedness plan Q2- Q4 CIO staff Completed Document part 1 completed Discuss model for off shift coverage of data center Q4 CIO staff Implemented Coverage 1b: Develop and improve core network infrastructure including connections to affiliate and satellite campuses and pervasive wireless connectivity in support of a dynamic learning environment. Upgrade the campus firewall to 35Gb Q1- Q2 CIO staff Firewall installed in progress Implement 1Gb connection to MT Tech; 100Mb to Helena COT and Western Q1 CIO staff Links completed in progress Provide open Guest Wireless Q1 CIO staff Policy implemented in testing Explore connectivity enhancements to West Campus Q1- Q4 CIO staff Connectivity established Upgrade wired network in Corbin and Fine Arts to 100mb connection Q1- Q3 CIO staff Buildings upgraded in plan Implement wireless in Corbin, Fine Arts, UC Q1- Q3 CIO staff Access points installed in plan 1c: Refine and expand systems and services to provide a robust and secure IT environment. Evaluate the feasibility of implementing an intrusion detection system Q2- Q3 IT Security Document produced 1d: Investigate cloud computing and hosted services initiatives and implement these technologies where appropriate. Identify application areas where cloud computing is Q3- Q4 IT Senate Document produced particularly well suited, as well as very poorly suited, in both Enterprise and Research sectors 1e. Meet ADA standards and campus policies for technology accessibility. In collaboration with the ADA Team, DSS and EEO to propose a policy and develop a plan to address accessibility assessment, training and information dissemination Q1-2 ADA team Documented plan with Action assigned to ADA team specific requirements & resources 1f: Provide identity management services in support of a campus and system- wide unified identity for students, faculty and staff. Become an InCommon identity and service provider Q3 CIO staff Sevice implemented Develop a plan for a federated identity management across all UM campuses Q1- Q4 CIO staff and IT staff of affiliated campuses Federated identity plan

2 2a: Create an enterprise- wide IT organizational structure that provides clear authority and responsibility. Integrate IT leadership and planning across the University into a consolidated decision making process that respects control of individual core activities while centralizing and standardizing the governance, funding, management and delivery of routine, commodity and enterprise- wide functions. Identification of primary IT representatives for each School or College Appointment of IT directors or primary IT representatives for all sectors with dotted line reporting lines to the CIO. Participate in MUS staff retention study to evaluate and standardize IT staff compensation across campus(es) for consistency and staff retention purposes. Q1 VP of AA List of individuals Q1 VP of AA List of individuals Presentation to cabinet in plan Q1- Q3 CIO IT staff compensation model completed Form a tiger team to develop an IT staff training program to enhance IT technical and management skills Q3 IT Senate List of individuals on tiger team Document the roles and responsibilities of central Q3- Q4 IT Senate Two MOUs and distributed IT based on service layers through the selection of two areas of focus. 2b: Structure IT governance to unify planning, Form the IT Council through the identification of eliminate duplication, and coordinate budgeting, while members, creation of a charter, and scheduled allocating global resources across all segments of the meetings. campus population. Q2 Cabinet List of council members, charter Form the IT Senate through the identification of members, creation of a charter, and scheduled meetings. Q2 Cabinet List of senate members, charter Once the IT Senate is formed, generate a list of Q3 IT Senate List of principles campus IT principles which will guide future decision- making. Form initial, high priority committees Q3 IT Senate List of committee members, charters Once the sectors have identified their IT directors and Q2 CIO/Sector VPs List of members, the schools/colleges have identified their primary IT representative, form the UM Technical Team and hold regular meetings. meeting dates Form a small cross- campus team to evaluate TechPartners and identify ways to be more collaborative and informative. Q1- Q2 CIO List of team members & proposal

3 2c: Build an IT funding model that maximizes efficiency Increase IT budget transparency by generating a 3 Q1- Q3 CIO staff 3 year budget; impact and sustainability and integrates funding decisions with year budget for central IT, identifying both personnel study enterprise strategic planning. and technical requirements and associated funding requirements versus available resources. As part of this process, show the impact to cost fluctuations by moving to a lease or financed structure for capital equipment. 2d: Develop IT policies that meet both short term needs to conduct business successfully and provide a framework and support for the development of essential efficiencies and infrastructure consolidation and improvement. Begin the transition from charge- back financial model Q2- Q4 CIO staff Financial models and to a less vulnerable model by outlining the current funding sources and amount by sector, identifying alternative funding sources, and evaluating/documenting the sector impact of each alternative. alternative proposals Collect data relevant to central and distributed IT Q3- Q4 IT directors Funding model and current funding sources proposal Conduct a policy gap analysis Q2 CIO list of missing policies Write draft policies modeled on peer universities and Q2- Q3 CIO draft policies industry standards Review and implement policies with cabinet approval Q3- Q4 CIO, cabinet approved policies 3 year budget in progress 3a:Involving Academic Affairs and Research work to Establish an over- arching vision for academic and Q2- Q4 AA and Research IT directors stated vision develop a vision for academic and research computing, research computing build out infrastructure and partnerships to enable education for the global century. 3b: Involving sector expertise work to assess current technology offerings to students and identify technological barriers to student academic success. Collaborate and partner with sectors to explore and evaluate innovative ideas related to new learning spaces. Expand wireless access to include full coverage of Q2- Q4 CIO/VPs Access points installed 3 additional buildings (not included in Building Upgrade plans) Extend technology to 25 additional classrooms Q2- Q4 Classroom Committee Installed classrooms in plan Academic Planner v3.5 requirements and implementation Q2- Q4 AP advisory committee/wts APv3.5 implemented Inventory campus- wide software needs in preparation for a coordinated licensing model Q2- Q4 CIO/Budget director/cabinet Approved licensing model

4 3c: Partner with Academic Affairs to assess support Form team to assess application availability and structures and needs for emerging educational accessibility and use across academic sectors and technology, student and instructor technology literacy, develop plan to increase consistency of access. and application accessibility & consistency. Q2- Q4 IT Senate Team formed and initial report delivered 4a: Align enterprise computing systems with University and MUS strategic goals and policies. Develop a Service Oriented Architecture designed to allow disparate systems access to Banner information in a standardized format where appropriate Q1- Q4 CIO staff Architecture designed, documented and initially implemented Collaborate with functional offices to identify areas to Q1- Q4 move to baseline Banner and implement those changes CIO staff and Functional Office Staff Identify Banner functionality that can be moved to baseline and begin implementation Consolidate management of enterprise level software Q2- Q4 IT Senate Management structure under a unified structure with broad knowledge of in place local and affiliated campus business practices 4b: Implement IT service delivery processes to achieve broad understanding of IT responsibilities and service levels while maximizing the customer service experience. Develop and Implement achievable and mutually acceptable Service Level Agreements between any campus entities who deliver or receive services and for the delivery of services to all campus users Engage campus in evaluating and Implementing an identified ITIL module Q1- Q4 IT Senate Agreements in place Q2- Q4 CIO staff ITIL module purchased and implemented under investigation Determine requirements and evaluate options for a single customer service ticket tracking system across campus and all service delivery teams Q1- Q4 CIO staff Requirements & evaluation document 4c: Collaborate with Business Services to achieve IT operating and purchasing efficiencies through economies of scale. 4d: Align electronic business processes to maximize investments in enterprise level software and human resource capital. Assign project management authoritiy and responsibilities to two staff members Develop a campus- wide project management framework and provide associated training Set up a framework for hardware purchase and retirement across campus Analyze potential business process efficiencies associated with one of the following: document management, workflow management, online forms Q1- Q4 CIO Names of two staff members with PM responsibility Q3- Q4 IT Directors Documented framework, training Q3- Q4 IT Directors Documented framework Q2- Q4 IT Senate Document produced 1 staff member assigned

5 4e: Provide a robust data warehouse and reporting/data analysis toolset to aid in assessment activities in support of strategic goals. Determine campus requirements for dashboards and business analytics Q2- Q4 CIO staff and Functional Office Staff Requirements document 4f: Establish a multi- campus approach to computing systems to ensure strategic alignment and to provide bulk purchasing opportunities. Create an MUS team to model a standardized HR module Q2- Q4 IT Senate and affiliate campus IT staff Working group formed Collaborate with affiliated campuses to identify areas Q1- Q4 of standardization within Banner CIO staff and affiliate campus IT staff Proposed standard HR module 5a: Involving student focus groups, assess current technology offerings to students, identify gaps in technology offerings on campus. Study and predict the expectations of future students and cutting edge technologies. Conduct an analysis to identify current technology (hardware, software, services) offerings and gaps in student needs and desires. Q3- Q4 IT Senate, CIO staff Compiled report of statistics presented to IT Council and campus. Establish a student focus group that will represent the student body in collaborating with staff to help determine the technology roadmap. 5b: Guided by the results of this research, UM will take Standardize on a mobile application architecture for steps, such as allocating funds and prioritizing projects, all campus custom applications built specifically for to meet the expectations and ensure accessibility to all mobile devices. students. The transparency of this process is critical to its success. Standardize electronic communication to and from students Q3- Q4 IT Senate Well- attended group meetings with documented notes Q2 IT Directors Draft policy or recommendation for mobile applications presented to IT Senate. Q3- Q4 IT Senate Present proposed policy to IT Council

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