Application Support (Appdev) Team had a very busy year for

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Application Support (Appdev) Team had a very busy year for 2011-2012."

Transcription

1 Information Technology Services Department End of Year Report This report will detail the achievements of the Information Technology Services department at the Oregon Institute of Technology for the fiscal year This year the ITS department worked on system, application and network upgrades and enhancements. Some of these changes were part of an OUS system wide initiative and other changes were due to the move to the new Wilsonville campus. Also, as always, some changes were done to better the user computing experience on campus and provide robust security for the computing environment. In we again saw an increase in wireless usage and an increase in devices connecting to our network. Apple ipad, Kindles, Android Tablets and Smartphones are been used more and more by faculty, staff and students. ITS has worked diligently to provide access to our computing resources through most any device. ITS has also worked this past year with many other departments on campus for upgrades and enhancements to the departments computing needs. ITS has worked with campus departments such as Financial Aid, Admissions, Registrar, Facilities and the Business Office, planning, implementing and supporting their technical needs. There were even outside vendors that were supported such as Follett, Sodexco and IKON to integrate them into our campus in the most secure manner possible. In the past year ITS has a total of 7315 documented calls in our tracking system. This was a 26% increase from the previous year. These calls consist of 6191 problem tickets, 700 project tickets and 43 major projects, the rest of the tickets consist of entrance/exit requests, quotes, computer lab and conference setups. These logged tickets do not include the hundreds of impromptu requests received and resolved by ITS staff. Application Services Application Support (Appdev) Team had a very busy year for The Appdev Team made major headway in hardening the Banner Financial Aid Module with the Financial Aid Office; successfully bringing it through the first full year of production. We also worked through some post implementation processing issues with Admissions and their EMAS system. Appdev and Tech Services worked with Student Health Service to migrate from MedPro to Point and Click, this included a rewrite of all interface processes with Banner. Appdev also developed numerous Banner interfaces with Follett as the Paper Owl Bookstore transitioned over to them. In collaboration with OUS Controller s Division, OSU Enterprise Technology Services, and the Business Affairs Office, Appdev assisted in implementing a Procurement Card Module in Banner Finance. The module brings some automation and more transaction detail to Banner Finance for the BAO. In cooperation with the Student Enrollment Management (SEM) Task

2 Force, we built the SEM Database and data collection processes that run against Banner. Also, Appdev worked with Institutional Research to build and implement the Common Data Set. The Appdev Team worked with the Budget Office to test and implement Millennium Computer Systems FAST Reporting software. Appdev also worked with the Registrar s Office to test and implement two new applications, Ad Astra Scheduler and Ellucian s Degree Works. The Appdev Team finished the year working on the final phase of the Banner Production migration from VMS to Linux. This final phase involves moving all source and scheduled processes off of VMS and on to Linux servers. This change is mandatory in that both Oracle and Ellucian have stated that support for VMS will be dropped in the future. It really has been a busy year for the Application Support Team and we ve been able to accomplish much with the capable assistance of some awesome functional client teams, as well as ITS s own Tech Services and Tech Support teams. It s been a good year. Technical Services Technical Services had a very busy and productive year especially with the Portland consolidation to the Wilsonville campus. There was much time and effort given to the Wilsonville project, this was necessary to make sure the move from the other campuses went as smoothly as possible. There were many network and server devices that were purchased and configured to build up the network in Wilsonville to update it to current standards and to provide a robust and secure network for the staff, faculty and students in Wilsonville. The core is a Catalyst 6506 switches, a Cisco ASA 5520 with intrusion prevention and a Cisco 2921 internet services router for connection to NERO and future connection to a secondary ISP. Also more storage was installed with a SAN and an HP Blade chassis and server was installed. Also much of our focus again this year was on network security and user availability. Our intrusion detection system constantly monitors the network for any malicious attacks. We also keep up on compliance issues such as PCI and HIPAA. As with last year the filter was active and fine tuned, blocking SPAM and also filtering s leaving the campus with credit cards and social security numbers in order to protect that data. The following are some of the key works performed by Technical Services. Network Planning, purchase and implementation of new network in Wilsonville o Vendor selection for internet access Installation of core routing in Wilsonville o Cisco 6506 (Same as Klamath Falls Campus) Installed and configured multiple new network switches (both Wilsonville and Klamath Falls)

3 o HP2810 and HP2610, 1Gb and 100Mb switches New Cisco ASA5500 firewall configured and installed Installation and configuration of a Cisco 2921 o Internet connection and future expansion Follett bookstore network Sodexco network issues/ LCD displays PCI compliance checks Constant monitoring with Intrusion Detection Aruba wireless in Wilsonville Upgraded Klamath Aruba wireless Firewall updates and changes Implemented Jumbo Frames in Wilsonville Server Installation of new SAN for expanding needs of users Installed SAN in Wilsonville New Blade servers installed for consolidation and expanded resource. o Support for servers such as Blackboard, Student Health, Print servers Upgraded Cyberaudit Moved more servers to virtual servers to save space and power Installed new Blade chassis and Blade servers UPS battery maintenance Chemeketa Dental server Monthly updates of servers Built new SCCM 2012 server Moved DHCP to Windows Refined group policies Updated SFTP Setup secure for various departments Created new print server for Banner Support for departmental servers and applications o Ad Astra o Cyberaudit o Tangent o Dental o PACS o Library o EMAS o Student Health

4 o Others Telecom Planning and installed new Avaya phone system. o Project done collaboratively with OSU o Will save space and power consumption Setup VOIP in Wilsonville Creating solution for new voic in Wilsonville Setup new Polycoms and AverMedia video units User Services User Services continued to provide exceptional customer service to all faculty, staff and students during The helpdesk has been a critical part of ITS providing support to staff, faculty and students. User Services provided various training opportunities for the user population on campus and documentation of instructions for self help. Another key aspect of User Services is the support of Blackboard and our website. This past year Blackboard and SharePoint were upgraded providing advanced features to the user community. The following are some of the key works performed by User Services Blackboard MyOIT o Maintained/upgraded Blackboard CE 8 o Set up new instance of Blackboard Learn 9.1 and migrated courses to it from 8 Implemented Blackboard Mobile o Creation of 5+ new sites o Migrated to SharePoint 2010 o Moved SharePoint 2010 to new server hardware o Set up Office Web Apps to allow online editing of Microsoft documents o Created a group management tool to allow authorized users to manage their own Active Directory groups o Created a new permissions system for managing access to web forms and other internal resources o Set up limited functionality site to allow users to access necessary services when maintenance is occurring

5 OIT Website o Added over 10 new forms to the website for information requests/events/special purposes o Implemented hardware load-balancer for greater performance/redundancy o Added directory search as automatic part of the standard site search o Performed site-wide replacement of OIT with Oregon Tech o Implemented new template for The Edge and migrated it to Sitefinity 5.0 o Migrated the catalog web site to SiteFinity 5.0 User Processes Help Desk o Made enrollment into the Self Service Password Reset Management software required o Set up automatic unenrollment from the Self Service Password Reset Management software to reclaim licenses of students/staff accounts that have been deleted o Created a student records storage system for electronic documents (document imaging system) o Upgraded CONTENTdm to a new major version o Consolidated the three CONTENTdm sites into digitallib.oit.edu o Several upgrades to EMS Professional/EMS Master Calendar o Modified the work order system and set up new reports for Facilities Services to accommodate new business processes o Implemented new features for the Oregon Tech Foundation Scholarship Application o Created new reports for tracking traffic statistics for OIT resources o Setup and implement Microsoft System Center Configuration Manager o Upgrade all labs and classrooms to Windows 7 o Upgrade Symantec Endpoint Antivirus server to version 12 o Decommission Altiris server o Train Portland Helpdesk o Creation of lab/classroom images o Deployment of lab images to 31 computer labs o Deployment of classroom images to all classroom computers o Coordinate deployment of new lab computers in 6 labs o Completion of Safety Walkthrough report & coordination of repairs o Setup audio/video streaming server o Setup special use video conference cart for CU

6 o Clean Boivin basement o Setup and deployed mobile Smartboards o ITS User Survey o Integrate Portland and Klamath Help Desk o Audit long distance codes o Audit AT&T calling cards o Audit Bookstore telecom o Audit Residence Hall telecom o Integrate Telecom and Help Desk o Phased out last of old Gateway equipment and Windows XP Fiscal year , was another productive year for the Information Technology Services department. There were many changes of which ITS played a critical role in during the year including the major changes of the move to Wilsonville and the preparation for the Banner move to Linux. ITS strives to provide the best customer service possible to our user community on campus both in Klamath Falls and Wilsonville. As new technologies emerge, ITS will work the implement these new technologies for the betterment of the user s computing experience.

Office of Information Technology Service Catalog FY2015

Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...

More information

Office of Information Technology Service Catalog FY2015

Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Office of Information Technology Service Catalog FY2015 Table of Contents Accounts & Passwords... 3 Administrative... 4 Business Tools and Services...

More information

Upper Perkiomen School District

Upper Perkiomen School District Upper Perkiomen School District Network Infrastructure Review Executive Summary Prepared by 1001 James Drive, Suite A15 Leesport, PA 19533 610 916 9400 www.jlrconsulting.com Date: March 10, 2015 Report

More information

Introduction to Computing @ WSU

Introduction to Computing @ WSU Introduction to Computing @ WSU Table of Contents 1 - Account Information... 2 2 - Setting up Accounts for First Time Use... 3 3 - Important Systems... 4 4 - CaTS Website... 5 5 - Logging into the Campus

More information

District Information Technology Service Catalog

District Information Technology Service Catalog Coast Community College District - District Information Technology - IT Portfolio and 9-6-2013 to use the same contact information as follows: District Office helpdesk@mail.cccd.edu or extension 84618;

More information

Spring 2010 (Updated May 4, 2010)

Spring 2010 (Updated May 4, 2010) Spring 2010 (Updated May 4, 2010) Develop and implement Wireless Network Policy Policy approved; implementation in progress Support Trane Network Implementation Upgrade Digital Satellite Dishes on Library

More information

ITS Technology Infrastructure Plan 3/7/2013

ITS Technology Infrastructure Plan 3/7/2013 The following framework describes the technology infrastructure plan of the University of North Carolina at Greensboro (UNCG). As such, it is a continuously evolving document and will always be in a state

More information

El Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20

El Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20 El Centro College Information Technology Five Year Strategic Plan Fiscal Year 2014/15 2019/20 Page 1 of 15 Table of Contents Executive Summary...3 Principles, Objectives and Strategies.5 Opportunities

More information

All your apps & data in the cloud, all in one place.

All your apps & data in the cloud, all in one place. The Cloud Desktop For Business Unify Your Business IT Experience All your apps & data in the cloud, all in one place. The Cloud Desktop houses all of your organization's applications and data in one easy-to-access

More information

North Florida Community College

North Florida Community College North Florida Community College Technology Plan Table of Contents Executive Summary... 3 Technology Vision... 5 Annual Initiatives... 6 2010 Data Center Expansions... 6 The Next 3 Years... 6 Technology

More information

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN 2014-2016 Table of Contents Information Technology Plan Table of Contents Mission Statement Current Capabilities Future Plans How to get there AUGUSTA

More information

COURSE OUTLINE MOC 20413: DESIGNING AND IMPLEMENTING A SERVER INFRASTRUCTURE

COURSE OUTLINE MOC 20413: DESIGNING AND IMPLEMENTING A SERVER INFRASTRUCTURE COURSE OUTLINE MOC 20413: DESIGNING AND IMPLEMENTING A SERVER INFRASTRUCTURE MODULE 1: PLANNING SERVER UPGRADE AND MIGRATION This module explains how to plan a server upgrade and migration strategy. Considerations

More information

2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements

2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements Division of Information Technology Services 2010-2011 Annual Report: Talking Points and Institutional Effectiveness Statements Department: Information Technology Services University of North Carolina at

More information

VVC Technology & Information Resources Catalog of Services

VVC Technology & Information Resources Catalog of Services 1. Information Technology a. Accounts i. Account Management (1) Credential Management (a) Your IT Department manages system credentials on all systems excepting Financial 2000, SnowWhite, Charming and

More information

Citrus College. Technology Master Plan 2009-2014 Adopted 2011

Citrus College. Technology Master Plan 2009-2014 Adopted 2011 Citrus College Technology Master Plan 2009-2014 Adopted 2011 Citrus College District Information Technology Master Plan 2009-2014 2011 Update Table of Contents Planning Overview... 3 Background... 4 Factors

More information

Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager

Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Course 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Length: 3 Days Language(s): English Audience(s): IT Professionals Level: 300 Technology: Microsoft System Center Virtual

More information

6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager

6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Course: 6331A: Deploying and Managing Microsoft System Center Virtual Machine Manager Description: This three-day instructor-led course teaches students how to implement a Microsoft System Center Virtual

More information

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes...

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes... Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3 Improve Processes... 3 Innovation... 4 IT Planning & Alignment

More information

A tailored Asset Management solution to best suit your needs

A tailored Asset Management solution to best suit your needs ASSET MANAGEMENT A tailored Asset Management Data # 3 s Asset Management solution enables customers to manage, plan and optimise their investments in ICT hardware and software licenses. Customers can understand

More information

Appendix E Florida Gulf Coast University Technology Resources - CAPABILITIES, KSAs and SERVICES FY 13-14. Educause Domain (Service)

Appendix E Florida Gulf Coast University Technology Resources - CAPABILITIES, KSAs and SERVICES FY 13-14. Educause Domain (Service) Technology Resources - CAPABILITIES, KSAs and S Pat AETS Network Educational Technology istration of FGCU student network domain Critical and complex domain management and security of all current and archived

More information

Strategic Plan for Technology 2015-2020

Strategic Plan for Technology 2015-2020 Florida Gulf Coast University Strategic Plan for Technology 2015-2020 Information Resource Committee I. Overview of the Process Information Resource Committee In the Fall of 2014, the Planning and Budget

More information

Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning

Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning Course Outline: Course 6331: Deploying and Managing Microsoft System Center Virtual Machine Manager Learning Method: Instructor-led Classroom Learning Duration: 3.00 Day(s)/ 24 hrs Overview: This three-day

More information

Service Catalogue Information Systems & Services (ISS)

Service Catalogue Information Systems & Services (ISS) Service Catalogue Information Systems & Services (ISS) Information Systems & Services, Latest Update: 5 April, 2013 Authors: Justin Doyle Ian Spillane James Healy Avril Smyth Maria Lyons Table of Contents

More information

Collaborate with the Bond Staff and the Technology Consultants in all aspects of technology with the new buildings and. Goal 1 C; Goal IV - E

Collaborate with the Bond Staff and the Technology Consultants in all aspects of technology with the new buildings and. Goal 1 C; Goal IV - E STRATEGIC PLANNING FORM GOALS, ACTION PLANS, ASSESSMENT 1. Collaborate with the Bond Staff and the Technology Consultants in all aspects of technology with the new buildings and campuses. Goal 1 F; Goal

More information

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 Program Description Network Services is a service unit in Information Technology Services responsible for designing, acquiring, deploying, operating,

More information

IVAN WINDON - CCENT NETWORK / SYSTEMS ADMINISTRATOR AREAS OF EXPERTISE:

IVAN WINDON - CCENT NETWORK / SYSTEMS ADMINISTRATOR AREAS OF EXPERTISE: IVAN WINDON - CCENT 5295 S Netherland Way, Centennial, CO 80015 720.258.6311 c https://www.l3pdu.com ivan.windon@l3pdu.com NETWORK / SYSTEMS ADMINISTRATOR Solutions-focused IT professional driven to advance

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

MCSE SYLLABUS. Exam 70-290 : Managing and Maintaining a Microsoft Windows Server 2003:

MCSE SYLLABUS. Exam 70-290 : Managing and Maintaining a Microsoft Windows Server 2003: MCSE SYLLABUS Course Contents : Exam 70-290 : Managing and Maintaining a Microsoft Windows Server 2003: Managing Users, Computers and Groups. Configure access to shared folders. Managing and Maintaining

More information

District Annual Unit Review

District Annual Unit Review District Annual Unit Review Operations & Information Technology Sean James 2014 2100 Chester Avenue, Bakersfield, CA 93301 Definition of a Support Services Department/Unit For purposes of this planning

More information

LEARNING SOLUTIONS website milner.com/learning email training@milner.com phone 800 875 5042

LEARNING SOLUTIONS website milner.com/learning email training@milner.com phone 800 875 5042 Course 6451B: Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 Length: 3 Days Published: June 29, 2012 Language(s): English Audience(s): IT Professionals Level: 300 Technology:

More information

SCHEDULE 7.6 SHARED RESOURCES

SCHEDULE 7.6 SHARED RESOURCES SCHEDULE 7.6 SHARED RESOURCES PAGE 1 Help Desk Equipment, Software, Tools and Systems: Help Desk Assets within the Winchester Help Desk facility including servers, network, desktops, headsets, software

More information

Prairie View A&M University Information Technology Roadmap

Prairie View A&M University Information Technology Roadmap Prairie View A&M University Information Technology Roadmap April 15 th, 2016 1 Table of Contents Information Technology Mission... 1 Information Technology Vision... 1 Introduction... 1 Guidelines... 1

More information

Designing and Implementing a Server Infrastructure

Designing and Implementing a Server Infrastructure Course 20413C: Designing and Implementing a Server Infrastructure Course Details Course Outline Module 1: Planning Server Upgrade and Migration This module explains how to plan a server upgrade and migration

More information

FY13 IT Strategic Plan Assessment Report

FY13 IT Strategic Plan Assessment Report FY13 IT Strategic Plan Assessment Report Introduction The IT strategic plan, adopted in 2012, identified five major issues related to information technology: 1) infrastructure; 2) IT culture and management;

More information

Technology Services Division Infrastructure Major Deliverables by Calendar Year

Technology Services Division Infrastructure Major Deliverables by Calendar Year Technology Services Division Infrastructure Major Deliverables by Calendar Year Year 2002 Network INFRASTRUCTURE Green Screen Technology DELIVERABLES Migrated courthouse network devices to Multi-Protocol

More information

10751-Configuring and Deploying a Private Cloud with System Center 2012

10751-Configuring and Deploying a Private Cloud with System Center 2012 Course Outline 10751-Configuring and Deploying a Private Cloud with System Center 2012 Duration: 5 days (30 hours) Target Audience: This course is intended for data center administrators who will be responsible

More information

Technology Department Infrastructure & Support

Technology Department Infrastructure & Support Technology Department Infrastructure & Support The Technology Department Team Executive Director of Technology Technology Coordinator Network Engineer Application Administrator Application Specialist Infrastructure

More information

RFP #3341-10 ADDENDUM #1 & ACKNOWLEDGMENT OF RECEIPT

RFP #3341-10 ADDENDUM #1 & ACKNOWLEDGMENT OF RECEIPT RFP #3341-10 ADDENDUM #1 & ACKNOWLEDGMENT OF RECEIPT Description: Managed Services RFP #: 3341-10 Addendum #1 Date: January 28, 2016 This addendum includes the following information: Below are responses

More information

Information Technology Services

Information Technology Services Information Technology Services 2015 Annual Report The 2015 Information Technology Services Annual Report Key Performance Indicators (KPIs) and Highlights of the 2014-2015 Academic Year Information Technology

More information

APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION

APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION APPENDIX B1 - FUNCTIONALITY AND INTEGRATION REQUIREMENTS RESPONSE FORM FOR A COUNTY HOSTED SOLUTION Response Code: Offeror should place the appropriate letter designation in the Availability column according

More information

Essex County College INFORMATION TECHNOLOGY MASTER PLAN 2009-2012

Essex County College INFORMATION TECHNOLOGY MASTER PLAN 2009-2012 Essex County College INFORMATION TECHNOLOGY MASTER PLAN 2009-2012 TABLE OF CONTENTS Introduction... 3 Guiding Principles... 4 Alignment... 5 Projected Annual Costs... 6 Goals and Objectives... 7 Page 2

More information

Basic Citrix Manual. Apple idevices. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Apple idevices. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Apple Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Configuring Student@UofL

More information

Information Technology Department Annual Report

Information Technology Department Annual Report Information Technology Jeff Terry Beavercreek Township 12/31/ Department Overview Beavercreek Township s IT department is responsible for providing IT support as well as network Availability, Integrity,

More information

District IT Service Catalog

District IT Service Catalog 2015 16 District IT Catalog District IT Catalog This Catalog provides a listing of each service offered by District IT. Each described service includes a service level agreement (SLA) and how a particular

More information

Pluralsight Training Pre-Approved for CompTIA CEUs

Pluralsight Training Pre-Approved for CompTIA CEUs Pluralsight Training Pre-Approved for CompTIA CEUs Note: Approved training courses in this document are subject to change without prior notification. Training submitted based on prior approval will remain

More information

MCSA/MCITP: Enterprise Windows Server 2008 Course 9952; 14 Days, Instructor-led

MCSA/MCITP: Enterprise Windows Server 2008 Course 9952; 14 Days, Instructor-led MCSA/MCITP: Enterprise Windows Server 2008 Course 9952; 14 Days, Instructor-led Course Description Whether you are looking to learn new technology, gain Server 2008 certification, or simply improve your

More information

Eastern Illinois University information technology services. strategic plan. January,

Eastern Illinois University information technology services. strategic plan. January, Eastern Illinois University information technology services strategic plan January, 2014 Introduction With the selection of emerging technologies as one of the six themes of the university s recent strategic

More information

MCITP MCITP: Enterprise Administrator on Windows Server 2008 (5 Modules)

MCITP MCITP: Enterprise Administrator on Windows Server 2008 (5 Modules) MCITP Windows 2008 Enterprise Edition is considered as Microsoft s most reliable, scalable and high-performing server operating system. It has been designed to simplify the process of Migration from the

More information

Sample Technology Plan

Sample Technology Plan Appendix A Sample Technology Plan Rochester Hills Public Library Technology Plan 2011 2014 Prepared by: Karen Knox, Information Technology Manager January 2011 Contents Library Mission Technology Goals

More information

Deploying and Managing Microsoft System Center Virtual Machine Manager

Deploying and Managing Microsoft System Center Virtual Machine Manager Deploying and Managing Microsoft System Center Virtual Machine Manager Overview About this Course This three-day instructor-led course teaches students how to implement a Microsoft System Center Virtual

More information

Technology for Employees at South Central College

Technology for Employees at South Central College Technology for Employees at South Central College The goal of the Department of Instructional Technology (DoIT) is to make using technology as easy as possible. StaffNet (http://staffnet.southcentral.edu)

More information

OWG 60 IT Backend Systems Approved Recommendations

OWG 60 IT Backend Systems Approved Recommendations OWG 60 IT Backend Systems Approved Recommendations 1. Recommends working with OWG 62 on developing a comprehensive inventory tracking process for the new institution inventory and record all assets purchased

More information

n2grate Open Positions March 2015

n2grate Open Positions March 2015 n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013

More information

Carl H. Lindner College of Business

Carl H. Lindner College of Business Carl H. Lindner College of Business Information Technology Overview Autumn 2013 Shannon Funk Director of Information Technology Shannon.Funk@uc.edu LCB IT Team Shannon Funk Director of Information Technology

More information

MS-55115: Planning, Deploying and Managing Microsoft Project Server 2013

MS-55115: Planning, Deploying and Managing Microsoft Project Server 2013 MS-55115: Planning, Deploying and Managing Microsoft Project Server 2013 Description The goal of this three-day instructor-led course is to provide students with the knowledge and skills necessary to effectively

More information

Polycom RealPresence Access Director System, Virtual Edition

Polycom RealPresence Access Director System, Virtual Edition Getting Started Guide 3.1 January 2014 3725-78702-002C Polycom RealPresence Access Director System, Virtual Edition Trademark Information POLYCOM and the names and marks associated with Polycom's products

More information

ITEC 495 Capstone Project Ideas

ITEC 495 Capstone Project Ideas ITEC 495 Capstone Project Ideas Open Source Content Filtering OpenDNS A 25 person architectural firm with one single location needs to implement a low cost, secure, easy to deploy and administer web content

More information

MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track

MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track In recent years Microsoft s MCSE programs has established itself as the premier computer and networking industry certification. For the Windows 2003

More information

ICT SERVICE LEVEL AGREEMENT MANAGEMENT POLICY (ICT and Municipality)

ICT SERVICE LEVEL AGREEMENT MANAGEMENT POLICY (ICT and Municipality) ICT SERVICE LEVEL AGREEMENT MANAGEMENT POLICY (ICT and Municipality) TABLE OF CONTENTS 1. INTRODUCTION... 3 2. LEGISLATIVE FRAMEWORK... 3 3. OBJECTIVE OF THE POLICY... 4 4. AIMS OF THE POLICY... 4 5. SCOPE...

More information

Introduction to Computing @ WSU

Introduction to Computing @ WSU Introduction to Computing @ WSU Table of Contents 1 - Information Technology (IT) Security... 2 Information to Remember... 2 2 - Malware... 2 Information to Remember... 3 3 - Firewalls... 3 Information

More information

4/13/2015 Integrated Technologies Services Strategic Plan

4/13/2015 Integrated Technologies Services Strategic Plan 4/13/2015 Integrated Technologies Services Plan Southwestern Oregon Community College Mission Southwestern Oregon Community College supports student achievement by providing access to lifelong learning

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

Core Data Service 2015 IT Domain Definition Change Overview

Core Data Service 2015 IT Domain Definition Change Overview Core Data Service 2015 IT Domain Definition Change Overview Administration and Management of IT Administration of central IT organization CIO or CTO position Institutional IT planning Financial planning

More information

Bottom line you must be compliant. It s the law. If you aren t compliant, you are leaving yourself open to fines, lawsuits and potentially closure.

Bottom line you must be compliant. It s the law. If you aren t compliant, you are leaving yourself open to fines, lawsuits and potentially closure. Payment Card Industry Security Standards Over the past years, a series of new rules and regulations regarding consumer safety and identify theft have been enacted by both the government and the PCI Security

More information

Designing and Implementing a Server Infrastructure

Designing and Implementing a Server Infrastructure WINDOWS 2012 COURSE OUTLINE Visit Our Website to Enroll Now Www.ITBigBang.Com/IT-Training Designing and Implementing a Server Infrastructure Course Title Designing and Implementing a Server Infrastructure

More information

University Technology Services Goals

University Technology Services Goals University Technology Services July 9, 2008 University Technology Services Goals 2008-2009 OVERVIEW: This is the list of goals and tactical plans for fiscal year, aligned with the UTS Strategic Plan for

More information

Minnesota State Colleges and Universities - Office of Internal Auditing Fiscal Year 2008 Audit Planning - IT Audit Risk Assessment

Minnesota State Colleges and Universities - Office of Internal Auditing Fiscal Year 2008 Audit Planning - IT Audit Risk Assessment Domain IT Process Category Auditable Unit Description Managed By PO1 - Define a strategic Plan Administration IT Strategic Plan Board Policy: 5.13 Information Technology Administration - Part 2 Responsibilities:

More information

CMB 207 1I Citrix XenApp and XenDesktop Fast Track

CMB 207 1I Citrix XenApp and XenDesktop Fast Track CMB 207 1I Citrix XenApp and XenDesktop Fast Track This fast paced course provides the foundation necessary for students to effectively centralize and manage desktops and applications in the datacenter

More information

Course 6425C: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services

Course 6425C: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services Course 6425C: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services Length: 5 Days Published: June 02, 2011 Language(s): English Audience(s): IT Professionals Level: 200

More information

Trainer Preparation Guide for Course 10174A: Configuring and Administering Microsoft SharePoint 2010

Trainer Preparation Guide for Course 10174A: Configuring and Administering Microsoft SharePoint 2010 Trainer Preparation Guide for Course 10174A: Configuring and Administering Microsoft SharePoint 2010 1 Trainer Preparation Guide for Course 10174A: Configuring and Administering Microsoft SharePoint 2010

More information

Managed Network Services RFP. Q&A Document. Q1: What types of hardware does Clark County Department of Job & Family Services (CCDJFS) currently have?

Managed Network Services RFP. Q&A Document. Q1: What types of hardware does Clark County Department of Job & Family Services (CCDJFS) currently have? Managed Network Services RFP Q&A Document Q1: What types of hardware does Clark County Department of Job & Family Services (CCDJFS) currently have? A1: Currently we have a mixed server environment, however

More information

Course 55115: Planning, Deploying and Managing Microsoft Project Server 2013

Course 55115: Planning, Deploying and Managing Microsoft Project Server 2013 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Course 55115: Planning, Deploying and Managing Microsoft Project Server 2013 Length: 3 Days Audience:

More information

Course Description. Course Audience. Course Outline. Course Page - Page 1 of 12

Course Description. Course Audience. Course Outline. Course Page - Page 1 of 12 Course Page - Page 1 of 12 Windows 7 Enterprise Desktop Support Technician M-50331 Length: 5 days Price: $2,795.00 Course Description This five-day instructor-led course provides students with the knowledge

More information

Managing Windows Environments w/ Group Policy Microsoft Official Curriculum (MOC 50255)

Managing Windows Environments w/ Group Policy Microsoft Official Curriculum (MOC 50255) Managing Windows Environments w/ Group Policy Microsoft Official Curriculum (MOC 50255) Course Length: 5 days Course Delivery: Traditional Classroom Online Live Course Overview In this course you will

More information

Windows 7 MCITP (MCSA) Bootcamp

Windows 7 MCITP (MCSA) Bootcamp Windows 7 MCITP (MCSA) Bootcamp Duration: 5 days Course Price: $3,395 Software Assurance Eligible Course Description Windows 7 Bootcamp Overview This accelerated, instructor-led bootcamp will prepare qualified

More information

Technology Planning Benchmarks

Technology Planning Benchmarks Technology Planning Benchmarks Instructional Technologies Faculty/Staff Computing Support Virtually all of the college s faculty and staff are dependent on a fully functioning, reliable, individual computing

More information

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love

Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Enterprise Mobility Solution Puts Unified Communications on the Smartphones Employees Love Advanced Network Systems now offers ShoreTel s Mobility Solution. ShoreTel Mobility enables businesses of all

More information

Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop

Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop Designing IT Platform Collaborative Applications with Microsoft SharePoint 2003 Workshop Course 8036: Two days; Instructor-led Microsoft Certified Professional Exams No Microsoft Certified Professional

More information

Three Areas of Focus. * Infrastructure * Systems * Processes

Three Areas of Focus. * Infrastructure * Systems * Processes IT Three Areas of Focus * Infrastructure * Systems * Processes Adding Wireless * FCS core network to Millstream Tech Center * Admin building * Wireless in Millstream Tech Center Cellular * Infrastructure

More information

www.cadline.co.uk www.midastechnology.co.uk Page 1 of 5

www.cadline.co.uk www.midastechnology.co.uk Page 1 of 5 Page 1 of 5 Support Are you confident that you have all eventualities covered and that your current IT support provider can handle all of your issues? Are you frustrated with your application supplier

More information

Conceptual Design. Forefront Identity Manager. Karen McLaughlin

Conceptual Design. Forefront Identity Manager. Karen McLaughlin Conceptual Design Karen McLaughlin January 29, 2013 Overview The purpose of this design is to provide information on the value in addition to Global Address List Synchronization (GAL Sync) that a full

More information

Build Your Knowledge!

Build Your Knowledge! About this Course This 5-day instructor-led course provides you with the skills and knowledge needed to plan, design, and deploy a physical and logical Windows Server 2012 Active Directory Domain Services

More information

Symantec Mobile Management 7.2

Symantec Mobile Management 7.2 Scalable, secure, and integrated device management Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any previous technology

More information

Basic Citrix Manual. Android Devices. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Android Devices. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

University of Cincinnati. Strategic Directions

University of Cincinnati. Strategic Directions University of Cincinnati Information Technologies (UCit) Strategic Directions Academic Year 2009 2010 http://www.uc.edu/ucit/ A high-performance organization, UCit fulfills an essential role at the University

More information

HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS

HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS HOW HOSTED EXCHANGE COMPARES WITH GOOGLE APPS We know that choosing a cloud service provider is an important decision. Understanding the facts about your provider is essential to setting expectations on

More information

Appendix B Lab Setup Guide

Appendix B Lab Setup Guide JWCL038_appB_289-295.indd Page 289 6/19/08 4:31:31 PM user-s156 Appendix B Lab Setup Guide Getting Started The Windows Server 2008 Network Infrastructure Configuration title of the Microsoft Official Academic

More information

Information Technology 2016-2021 Strategic Plan

Information Technology 2016-2021 Strategic Plan Information Technology 2016-2021 Strategic Plan Draft Table of Contents Table of Contents... 3 Introduction... 4 Mission of IT... 4 Primary Service Delivery Objectives... 4 Availability of Systems...

More information

***NOTICE***: Proposed Selection Date now 12/16/13

***NOTICE***: Proposed Selection Date now 12/16/13 Hall County Schools MDM RFP Q&A ***NOTICE***: Proposed Selection Date now 12/16/13 Are bulk enrollments a criteria? Not a criteria, but would be a nice feature to have. Is the ability to push docs out

More information

50. DFN Betriebstagung

50. DFN Betriebstagung 50. DFN Betriebstagung IPS Serial Clustering in 10GbE Environment Tuukka Helander, Stonesoft Germany GmbH Frank Brüggemann, RWTH Aachen Slide 1 Agenda Introduction Stonesoft clustering Firewall parallel

More information

Technology Services Road Map. Tech Day 2012 September 28, 2012

Technology Services Road Map. Tech Day 2012 September 28, 2012 Technology Services Road Map Tech Day 2012 September 28, 2012 Chief Technology Officer Update Charlie McMahon Chief Technology Officer cpm@tulane.edu 504-988-8555 What is Technology Services? Mission Statement

More information

address) : (True IP Address)

address) : (True IP Address) : WiFi : : (2010 83 ) ( ) : : (True IP Address) (Intranet address) : (True IP Address) : : : : : WiFi : : WiFi : WiFi 1. Please provide the detail of the access portal on: - Hardware configuration - Operating

More information

IT Consulting Services Desktop Support Service Levels are available online. IT Consulting Services Comparison

IT Consulting Services Desktop Support Service Levels are available online. IT Consulting Services Comparison Computing Services - Desktop Support & [Organization] Information Technology (IT) Service Level Agreement for Fiscal Year 2013 This document outlines the services provided by the Desktop Support Program

More information

Signal Customized Helpdesk Course

Signal Customized Helpdesk Course Signal Customized Helpdesk Course This course is a combination of modules taken from two Microsoft Courses: 50311A and 50331A. It is geared toward staff who handle helpdesk calls and troubleshoot end user

More information

Objective: END 3.3 Title: Effectively Managing IT Resources Date of Report: March 12, 2015

Objective: END 3.3 Title: Effectively Managing IT Resources Date of Report: March 12, 2015 Objective: END 3.3 Title: Effectively Managing IT Resources Date of Report: March 12, 2015 END 3.3 Centralia College will plan, implement and utilize a technology system and infrastructure that supports

More information

Administering Windows 7 for the Enterprise Desktop Support Technician

Administering Windows 7 for the Enterprise Desktop Support Technician 50292 - Administering Windows 7 for the Enterprise Desktop Support Technician Duration: 5 days Course Price: $2,975 Software Assurance Eligible Course Description Course Overview This five-day instructor-led

More information

ACME Enterprises IT Infrastructure Assessment

ACME Enterprises IT Infrastructure Assessment Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3

More information

University of North Carolina at Greensboro

University of North Carolina at Greensboro University of North Carolina at Greensboro 2008-2009 Information Technology Services Annual Report Executive Summary In the 2008 2009 fiscal year, ITS focused on technology enhancements that broadened

More information