Application Support (Appdev) Team had a very busy year for

Transcription

1 Information Technology Services Department End of Year Report This report will detail the achievements of the Information Technology Services department at the Oregon Institute of Technology for the fiscal year This year the ITS department worked on system, application and network upgrades and enhancements. Some of these changes were part of an OUS system wide initiative and other changes were due to the move to the new Wilsonville campus. Also, as always, some changes were done to better the user computing experience on campus and provide robust security for the computing environment. In we again saw an increase in wireless usage and an increase in devices connecting to our network. Apple ipad, Kindles, Android Tablets and Smartphones are been used more and more by faculty, staff and students. ITS has worked diligently to provide access to our computing resources through most any device. ITS has also worked this past year with many other departments on campus for upgrades and enhancements to the departments computing needs. ITS has worked with campus departments such as Financial Aid, Admissions, Registrar, Facilities and the Business Office, planning, implementing and supporting their technical needs. There were even outside vendors that were supported such as Follett, Sodexco and IKON to integrate them into our campus in the most secure manner possible. In the past year ITS has a total of 7315 documented calls in our tracking system. This was a 26% increase from the previous year. These calls consist of 6191 problem tickets, 700 project tickets and 43 major projects, the rest of the tickets consist of entrance/exit requests, quotes, computer lab and conference setups. These logged tickets do not include the hundreds of impromptu requests received and resolved by ITS staff. Application Services Application Support (Appdev) Team had a very busy year for The Appdev Team made major headway in hardening the Banner Financial Aid Module with the Financial Aid Office; successfully bringing it through the first full year of production. We also worked through some post implementation processing issues with Admissions and their EMAS system. Appdev and Tech Services worked with Student Health Service to migrate from MedPro to Point and Click, this included a rewrite of all interface processes with Banner. Appdev also developed numerous Banner interfaces with Follett as the Paper Owl Bookstore transitioned over to them. In collaboration with OUS Controller s Division, OSU Enterprise Technology Services, and the Business Affairs Office, Appdev assisted in implementing a Procurement Card Module in Banner Finance. The module brings some automation and more transaction detail to Banner Finance for the BAO. In cooperation with the Student Enrollment Management (SEM) Task

2 Force, we built the SEM Database and data collection processes that run against Banner. Also, Appdev worked with Institutional Research to build and implement the Common Data Set. The Appdev Team worked with the Budget Office to test and implement Millennium Computer Systems FAST Reporting software. Appdev also worked with the Registrar s Office to test and implement two new applications, Ad Astra Scheduler and Ellucian s Degree Works. The Appdev Team finished the year working on the final phase of the Banner Production migration from VMS to Linux. This final phase involves moving all source and scheduled processes off of VMS and on to Linux servers. This change is mandatory in that both Oracle and Ellucian have stated that support for VMS will be dropped in the future. It really has been a busy year for the Application Support Team and we ve been able to accomplish much with the capable assistance of some awesome functional client teams, as well as ITS s own Tech Services and Tech Support teams. It s been a good year. Technical Services Technical Services had a very busy and productive year especially with the Portland consolidation to the Wilsonville campus. There was much time and effort given to the Wilsonville project, this was necessary to make sure the move from the other campuses went as smoothly as possible. There were many network and server devices that were purchased and configured to build up the network in Wilsonville to update it to current standards and to provide a robust and secure network for the staff, faculty and students in Wilsonville. The core is a Catalyst 6506 switches, a Cisco ASA 5520 with intrusion prevention and a Cisco 2921 internet services router for connection to NERO and future connection to a secondary ISP. Also more storage was installed with a SAN and an HP Blade chassis and server was installed. Also much of our focus again this year was on network security and user availability. Our intrusion detection system constantly monitors the network for any malicious attacks. We also keep up on compliance issues such as PCI and HIPAA. As with last year the filter was active and fine tuned, blocking SPAM and also filtering s leaving the campus with credit cards and social security numbers in order to protect that data. The following are some of the key works performed by Technical Services. Network Planning, purchase and implementation of new network in Wilsonville o Vendor selection for internet access Installation of core routing in Wilsonville o Cisco 6506 (Same as Klamath Falls Campus) Installed and configured multiple new network switches (both Wilsonville and Klamath Falls)

3 o HP2810 and HP2610, 1Gb and 100Mb switches New Cisco ASA5500 firewall configured and installed Installation and configuration of a Cisco 2921 o Internet connection and future expansion Follett bookstore network Sodexco network issues/ LCD displays PCI compliance checks Constant monitoring with Intrusion Detection Aruba wireless in Wilsonville Upgraded Klamath Aruba wireless Firewall updates and changes Implemented Jumbo Frames in Wilsonville Server Installation of new SAN for expanding needs of users Installed SAN in Wilsonville New Blade servers installed for consolidation and expanded resource. o Support for servers such as Blackboard, Student Health, Print servers Upgraded Cyberaudit Moved more servers to virtual servers to save space and power Installed new Blade chassis and Blade servers UPS battery maintenance Chemeketa Dental server Monthly updates of servers Built new SCCM 2012 server Moved DHCP to Windows Refined group policies Updated SFTP Setup secure for various departments Created new print server for Banner Support for departmental servers and applications o Ad Astra o Cyberaudit o Tangent o Dental o PACS o Library o EMAS o Student Health

4 o Others Telecom Planning and installed new Avaya phone system. o Project done collaboratively with OSU o Will save space and power consumption Setup VOIP in Wilsonville Creating solution for new voic in Wilsonville Setup new Polycoms and AverMedia video units User Services User Services continued to provide exceptional customer service to all faculty, staff and students during The helpdesk has been a critical part of ITS providing support to staff, faculty and students. User Services provided various training opportunities for the user population on campus and documentation of instructions for self help. Another key aspect of User Services is the support of Blackboard and our website. This past year Blackboard and SharePoint were upgraded providing advanced features to the user community. The following are some of the key works performed by User Services Blackboard MyOIT o Maintained/upgraded Blackboard CE 8 o Set up new instance of Blackboard Learn 9.1 and migrated courses to it from 8 Implemented Blackboard Mobile o Creation of 5+ new sites o Migrated to SharePoint 2010 o Moved SharePoint 2010 to new server hardware o Set up Office Web Apps to allow online editing of Microsoft documents o Created a group management tool to allow authorized users to manage their own Active Directory groups o Created a new permissions system for managing access to web forms and other internal resources o Set up limited functionality site to allow users to access necessary services when maintenance is occurring

5 OIT Website o Added over 10 new forms to the website for information requests/events/special purposes o Implemented hardware load-balancer for greater performance/redundancy o Added directory search as automatic part of the standard site search o Performed site-wide replacement of OIT with Oregon Tech o Implemented new template for The Edge and migrated it to Sitefinity 5.0 o Migrated the catalog web site to SiteFinity 5.0 User Processes Help Desk o Made enrollment into the Self Service Password Reset Management software required o Set up automatic unenrollment from the Self Service Password Reset Management software to reclaim licenses of students/staff accounts that have been deleted o Created a student records storage system for electronic documents (document imaging system) o Upgraded CONTENTdm to a new major version o Consolidated the three CONTENTdm sites into digitallib.oit.edu o Several upgrades to EMS Professional/EMS Master Calendar o Modified the work order system and set up new reports for Facilities Services to accommodate new business processes o Implemented new features for the Oregon Tech Foundation Scholarship Application o Created new reports for tracking traffic statistics for OIT resources o Setup and implement Microsoft System Center Configuration Manager o Upgrade all labs and classrooms to Windows 7 o Upgrade Symantec Endpoint Antivirus server to version 12 o Decommission Altiris server o Train Portland Helpdesk o Creation of lab/classroom images o Deployment of lab images to 31 computer labs o Deployment of classroom images to all classroom computers o Coordinate deployment of new lab computers in 6 labs o Completion of Safety Walkthrough report & coordination of repairs o Setup audio/video streaming server o Setup special use video conference cart for CU

6 o Clean Boivin basement o Setup and deployed mobile Smartboards o ITS User Survey o Integrate Portland and Klamath Help Desk o Audit long distance codes o Audit AT&T calling cards o Audit Bookstore telecom o Audit Residence Hall telecom o Integrate Telecom and Help Desk o Phased out last of old Gateway equipment and Windows XP Fiscal year , was another productive year for the Information Technology Services department. There were many changes of which ITS played a critical role in during the year including the major changes of the move to Wilsonville and the preparation for the Banner move to Linux. ITS strives to provide the best customer service possible to our user community on campus both in Klamath Falls and Wilsonville. As new technologies emerge, ITS will work the implement these new technologies for the betterment of the user s computing experience.