Change Management 2016.

Transcription

1 CONFERENCE AGENDA MAY 4 5, 2016 TORONTO DIGITAL, DISRUPTIVE & DISPERSED CHANGE Change Management Irene Andress Chief Nursing Executive, Program Director ER/ Medicine/Nursing Resource Team Toronto East General Hospital Sandeep Aujla Director, Corporate Learning and Organizational Development St. Joseph s Health Centre Toronto Nathalie Boutet Family Lawyer and Founder The NEXT Program Jessica Weisz Chief Client Officer SoapBox #CBoCChange

2 Top Change Practitioners Should Attend Canada s Top Change Forum! Practical examples and case studies of successful change management will help answer your most challenging change management questions, as you learn from the experts how to create an innovative and agile organization, become a more effective leader of change, change organizational culture, communicate change via social media, ensure change leads to higher performance and pick the change models and tools that will work best in your organization. What does Digital, Disruptive and Dispersed mean? 1. Digital Much change now is driven by a variety of digital technologies. Examples include robotics, social media, AI, desktop manufacturing. These technologies are transforming work and whole industries 2. Disruptive Often linked with #1 a new startup can emerge and take away your whole market think Uber. A recent report by Deloitte determined that less than 1/3 of Canadian companies were prepared for the disruptions they faced. This changes the nature of change. 3. Dispersed Change is everywhere. This applies both to organizations as a whole no industry or niche is exempt. You can be a newspaper or a taxi firm and you face change. It s also dispersed within the organization. This means you can t just tweak marketing and move on, or transform HR and think that s enough. Disruptive, digital change is sweeping through all departments. After 11 Annual Change Events Change Sure Isn t What It Used To Be. When we started this event back in 2005 change was at the top of the agenda for many organizations and the pace seemed very fast and the future unpredictable. But there was no Uber, social media was mostly teenagers on Facebook, the workplace was still dominated by boomers. In this environment change was still mostly incremental, linear, predictable in short manageable. Now change is Digital, Disruptive and Dispersed and you need new approaches that can respond quickly and effectively.

3 Delivering Practical Value to Canadian Change Leaders This event has lasted so long because every year it delivers by: Concentrating on real-life case studies of change. Yes, we reflect and discuss different models and their utility but it is the real life stories of change that offer the most practical insights. Carefully curating sessions by expert consultants. There is no shortage of consultants offering advice on how to manage change. Many claim to have developed the model that will produce results. We know better and take the time to identify the real thought leaders and the outside experts who have a unique perspective. Introducing new ideas. We never sit back and settle for the tried and true. Ensuring you hear from a variety of speakers and experts. We deliberately include as wide a range of experience as possible start ups, government departments, financial institutions, manufacturers we know that your world is complex and changing fast so present you with the best examples of change so you can choose what will work for you. Focusing on people. Even though change is digital, people are analogue. And at the end of the day it is people who make change. Connect with other senior change leaders from across Canada Change management is an essential business skill, and this conference provides senior level contacts and information of particular value to vice presidents, directors, and senior managers of: human resources risk management social media finance information technology crisis management communications project management service delivery business strategy

4 Agenda DAY 1 / Wednesday, May 4, 2016 AT A GLANCE 7:30 a.m. Registration and Continental Breakfast 8:00 a.m. Opening Remarks from the Chair 8:30 a.m. Plenary Session 1 9:30 a.m. Plenary Session 2 10:30 a.m. Networking Break 11:00 a.m. Plenary Session 3 12:00 p.m. Luncheon for Speakers and Delegates 1:00 p.m. Plenary Session 4 2:15 p.m. Plenary Session 5 3:00 p.m. Refreshment Break 3:15 p.m. Plenary Session 6 4:00 p.m. Closing Remarks from the Chair 4:15 p.m. Day 1 Adjourns 7:30 a.m. Registration and Continental Breakfast 8:00 a.m. Opening Remarks from the Chair John Brewer, Executive Program Developer, The Conference Board of Canada 8:30 a.m. Plenary Session 1 Using Digital Technology to Encourage Innovation and Engagement Jessica Weisz, Chief Client Officer, SoapBox Daniela Crivianu-Gaita, Chief Information Officer, Gamma-Dynacare Medical Laboratories Our 2015 Change event ended with Brennan McEachern from SoapBox sharing how his organization s crowdsourcing tool can help harvest ideas from employees, evaluate them and then put the best ones into action. It seems appropriate to start our 2016 event where 2015 ended as we begin the discussion on the future of change. And it seems appropriate that rather than begin with the big picture of how digital technology is disrupting organizations, industries and potentially whole economies, we open with an example of how these technologies can help organizations change and keep pace with the speed and complexity of the world at large. Daniela Crivianu-Gaita will join Jessica Weisz in this discussion to talk about her organization s use of Soapbox, and how more generally Dynacare are responding to disruptive change. 4

5 DAY 1 / Wednesday, May 4, :30 a.m. Plenary Session 2 Disruption Up Close and Personal I Panel Session Featuring Some of Toronto s Top Startups Jordan Ekers, Partner and Vice President, Business Development, Nudge Rewards Jane Wang, Chief Executive Officer, Optimity Dr. Hossein Rahnama, Director, Research and Innovation Digital Media Zone, Ryerson University Much of the discussion of disruption revolves around a few new large successful organizations that are transforming industries. The usual suspects are Uber, Airbnb and Tesla among others. This session will explore digital disruption through the eyes of the next generation of startups. Based out of DMZ at Ryerson University, the three organizations on this panel represent the potential of digital technology. Nudge Rewards focuses on team motivation and performance, Optimity offer a wellness tracking app for employees, while Flybits specializes in the delivering of exceptional mobile experiences. This will be a wide-ranging discussion that will revolve around the following six questions 1. What is it you do? 2. How might your work change how we all work? Or how we live, work and play? 3. What for you are the key drivers of innovation? 4. How might your work help people manage change? 5. As start up companies what do you think larger organizations can learn from your culture? 6. What disruption scares you? 10:30 a.m. Networking Break 5

6 DAY 1 / Wednesday, May 4, :00 a.m. Plenary Session 3 Using Social and Digital Media for Communicating and Spreading Change and Innovation in the Hospital Setting and Financial Services Irene Andress, Chief Nursing Executive, Program Director ER/Medicine/ Nursing Resource Team, Toronto East General Hospital Irene Andress is a member of the TEGH senior executive and makes use of social media and video technology to complement her leadership style particularly in how she engages with the 700+ nurses at the hospital and with external stakeholders, including professional associations and fellow nurse leaders. In this session she will share her perspective on how social media and technology not only helps spread innovation and engages with today s health care providers, but also plays an important role in change management and spreading best practices in health care. 12:00 p.m. Luncheon for Speakers and Delegates 1:00 p.m. Plenary Session 4 The Decoded Company: Assessing the Impact of Digitization on Markets, Organizations and Individuals Jay Goldman, Managing Director, Sensei Labs, Klick, Inc. Meet Jay Goldman, co-author of the New York Times Bestseller The Decoded Company as he reveals how a growing number of industryleading companies are turning the big data lens inward, decoding employee work data in the same way that Facebook, Netflix, Spotify and other apps decode customer data to personalize, simplify and enhance the user experience. Explore how progressive companies like Google, Starbucks and Whole Foods are using technology as a coach and data as a sixth sense. Learn how they are tapping into the analytical potential that exists inside every company to engineer vibrant cultural ecosystems to engage and empower their people and inspire amazing results. 6

7 DAY 1 / Wednesday, May 4, :15 p.m. Plenary Session 5 Moving to the Cloud: Case Study in Building an Agile Organization at The Municipal Property Assessment Corporation (MPAC) Nicole McNeill, Chief Financial Officer & Vice-President, Corporate Services, Municipal Property Assessment Corporation Chris Devadason, Cloud Computing Practioner One of the major digital developments that organizations have adapted to in recent years is the shift to cloud computing. This session will look at cloud computing and change from two perspectives. Firstly you ll hear about the logic of going to the cloud as it frees up resources to focus on more strategic aspects of your business. And also some of the challenges of transition. But the bulk of the session will focus on the cultural aspects of moving to cloud in an IT department of 160 people. This will include discussion of how to engage people in the change process who are rightly proud of the more traditional approaches that have worked in the past. 3:00 p.m. Refreshment Break 3:15 p.m. Plenary Session 6 Case Study: Electronic Records Management at OLG Gary Slye, Senior Manager, Change Management, Ontario Lottery and Gaming Corporation Paul Fisher, Director, Enterprise Document Records Management, Ontario Lottery and Gaming Corporation OLG has been developing an Electronic Document and Records Management system to meet new legislative compliance requirements while in the middle of a significant modernization transformation moving gaming operations to service providers. This project required a comprehensive analysis of OLG s existing electronic documents to determine a complete inventory of records and a proposed retention scheme. EDRM touched everyone in the organization. For example, records cannot be stored on an server, so all s that were deemed records needed to be converted to a PDF and saved in a shared drive. This required a significant investment in engagement in order to ensure compliance. 7

8 DAY 1 / Wednesday, May 4, 2016 This session will share some of the findings and lessons learned from a pilot project that will inform the final implementation. Topics for discussion will be how to: Manage change on multiple fronts Gain acceptance for a change that might not have significant obvious benefits for end users Create change that is sustainable Apply a change management approach in a project based organization 4:00 p.m. Closing Remarks from the Chair John Brewer, Executive Program Developer, The Conference Board of Canada 4:15 p.m. Day 1 Adjourns 8

9 Agenda DAY 2 / Thursday, May 5, 2016 AT A GLANCE 7:45 a.m. Continental Breakfast 8:15 a.m. Opening Remarks from the Chair 8:30 a.m. Plenary Session 7 9:30 a.m. Plenary Session 8 10:15 a.m. Networking Break 10:30 a.m. Plenary Session 9 11:00 a.m. Plenary Session 10 11:45 a.m. Plenary Session 11 12:30 p.m. Closing Remarks from the Chair 12:45 p.m. Conference Adjourns 7:45 a.m. Continental Breakfast 8:15 a.m. Opening Remarks from the Chair John Brewer, Executive Program Developer, The Conference Board of Canada 8:30 a.m. Plenary Session 7 Mindfulness as a Disruptive Activity And the Antidote Michael Apollo, Program Director, Applied Mindfulness Certificate Program, University of Toronto At a recent Conference Board Wellness Conference, Michael Apollo made the throwaway comment that we could think about mindfulness as a disruptive activity. Really? Surely it is the opposite, as the image comes to mind of sitting cross legged, eyes closed, breathing rhythmically Well perhaps there is another way to regard mindfulness. Taking a systemic approach to disruption Michael will reframe the discussion to explore how mindfulness creates awareness to disrupt our habitual patterns that take us away from the moment, to disrupt our selfabsorption from authentically connecting with a person, to disrupt group automaticity and group think, to disrupt a rigid, stagnant and highly autocratic environments within organizations. And of course it remains a practice that can have a huge impact on how we respond to the stresses of change while increasing our awareness, focus and compassion. All skills vital to effective management of change in an age of disruption. 9:30 a.m. Plenary Session 8 Disruption Up Close and Personal II What Business Leaders Can Learn from Neuroscience & Divorce Nathalie Boutet, Family Lawyer and Founder, The NEXT Program 9

10 DAY 2 / Thursday, May 5, 2016 When business people speak of disruption they most frequently refer to dramatic unpredictable change in an organization, industry or economy. But what of individual disruption? What effect does complex change have on people and their performance? To answer these questions it makes sense to look outside business at two different fields neuroscience and family law. Because neuroscience offers us a view into the brain and the mind when people undergo change, and family law speaks to one of the most disruptive events people ever experience. Luckily Nathalie Boutet can speak about both. In this session she will share what she has learned while working with people going through family breakups. Drawing on her legal experience and neuroscience studies she will talk about how loss and stress impacts decision-making, performance, memory, motivation and emotion. She will talk about the importance of self-care and how change managers can get better at spotting the signs of stress and overload and so better help colleagues and employees navigate disruptive change. 10:15 a.m. Networking Break 10:30 a.m. Plenary Session 9 Disruption up Close and Personal III Lessons From the Front Line of Disruption John Stackhouse, Senior Vice-President, Office of the Chief Executive Officer, RBC Financial Group Few understand digital disruption better than John Stackhouse. From joining the Globe and Mail as a business writer to his departure as Editor-in-chief in 2014 he participated in in an industry going through a wrenching change. During those years the print industry saw it s revenue disrupted by the likes of Craigslist while journalists found themselves under threat from bloggers and emerging outlets such as Huffington Post and this was before social media exponentially accelerated and democratized news coverage. John holds up his experience in print journalism as a case study that can shed light on what other industries face. He will share how his own organization responded and reflect on what it got right, what it got wrong and the lessons learned. He will also discuss his experience in his new role as a senior executive at Canada s largest financial institution a long established, trusted institution in an industry that many are predicting will see a level of disruption not unlike the news industry. 10

11 DAY 2 / Thursday, May 5, :00 a.m. Plenary Session 10 Developing Future Leaders For the Future Workplace Linda Bogoch, Program Director, Royal Bank of Canada Disruptive, pervasive change creates extra challenges for leaders in organizations. This is particularly so in large complex organizations such as financial institutions whose cultures, values and brand are built on stability and trust. In this session Linda Bogoch will discuss RBC s leadership development strategy and how it exposes emerging leaders to a variety of experiences across the enterprise and so helps to increase their understanding of the business as a whole and so better anticipate and respond to change in the future. 11:45 a.m. Plenary Session 11 Building A Learning Culture Sandeep Aujla, Director, Corporate Learning and Organizational Development, St. Joseph s Health Centre Toronto Referencing her work creating a learning culture at St Joseph s health centre and her teaching of The Human Dynamics of Change Management at McMaster, Sandeep will close the event with a reflection on how change managers need to approach the future as the challenges on organizations and individuals multiply, intensify and become ever more complex. This session will include discussion of: Wicked problems and how to address them Creating champions and communities of practice Identifying and leveraging positive deviance Capturing everyone s learning and building on it 12:30 p.m. Closing Remarks from the Chair John Brewer, Executive Program Developer, The Conference Board of Canada 12:45 p.m. Conference Adjourns 11

12 Registration REGISTER NOW! or Register now and save! Fees Before Mar 4, 2016 Before Apr 4, 2015 After Apr 4, 2015 Individual $1,655 $1,755 $1,855 Team of 2 $2,895 $3,070 $3,245 Team of 4 (4th person comes for free) $4,965 $5,265 $5,565 Your registration in this event includes the sessions, continental breakfasts, breaks, luncheon, and a link to speaker presentations. TO REGISTER Online Fax PDF form to Phone or All registrations will be confirmed. Program subject to change. Events are HST exempt. Please see for our cancellation policy. HOTEL AND CONFERENCE VENUE InterContinental Toronto Centre 225 Front St W, Toronto ON M5V 2X Conference fees don t include accommodations. Please contact the hotel directly for reservations, and mention The Conference Board of Canada to receive the preferred rate of $179, available until April 4, Should you need to cancel your reservation, you must do so 72 hours prior to arrival to avoid penalty of one night room and tax. SPECIAL OFFERS 4-for-the-price-of-3 team offer! Visit or call to find out more. Network Members save on registration! Members of The Conference Board of Canada executive networks save 50% off registration for all upcoming conferences! For details, contact ext. 236 or conferencemarketing@conferenceboard.ca. Earn Directors College Continuing Professional Development (CPD) Hours! Conference Board of Canada conferences contribute to Continuing Professional Development (CPD) hours for Directors College, Chartered Directors. For more information on CPD requirements and criteria visit The Conference Board s Privacy Policy By registering for this event, you are giving us consent to use information you provided to help us inform you about additional Conference Board products and services. To view our Privacy Policy, visit If you wish to withdraw your consent to our use of your infor mation, contact us at contactprivacy@conferenceboard.ca or

13 Registration Form Change Management 2016: 3D Change Digital, Disruptive, Dispersed MAY TORONTO Group rates are available See for details. YES! Please register the following delegate for this event Name Title Organization Tel. Fax Mailing Address City Province Postal Code Your registration in this event includes the sessions, continental breakfasts, breaks, luncheon, and a link to speaker presentations. Fees Before Mar 4, 2016 Before Apr 4, 2016 After Apr 4, 2016 Conference $1,655 $1,755 $1,855 Please confirm attendance at event function: Networking Luncheon: Payment method: (all fees are due by the event date) Credit card (we will you a link to our secure system for payment) Cheque (payable to The Conference Board of Canada ) The Conference Board of Canada 255 Smyth Road, Ottawa ON K1H 8M7 All registrations will be confirmed. Program subject to change. Events are HST exempt. Please see for our cancellation policy. this form to: registrar@conferenceboard.ca, or fax to:

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