Project Management Back to the Future
|
|
|
- Sophia Bradford
- 9 years ago
- Views:
Transcription
1 Project Management Back to the Future David Barrett Introductions My PM Journey Project Management in 1999 Project Management Today Project Management 2019 What s in it for you? 1
2 The Royal Bank of Canada ICB Computers 1985 Stellaris Corporation Gregory, Barrett Group Limited 1987 Computer Seminar Centres Symantec Corporation TimeLine Solutions Solutions Network Inc 1996 present Project Management Recruiting Inc. Project Management Symposiums ProjectTimes The Masters Certificate in Project Management Schulich School of Business The Masters Certificate in BusinessAnalysis Schulich School of Business Imark Communications ProjectWorld Diversified Business Communications present ProjectTimes.com BusinessAnalystsTimes.com 2
3 Something for manufacturing and construction No PM interest from Systems and Technology No PM interest t from the general business sector No in-depth training for PMs No easy-to-use PM tools The PMI membership world-wide K Computing Canada, 1996 Over 70% of IT projects are failing. IT Projects begin to get recognition Y2K rears its head Windows 95 released MSProject makes scheduling more accessible PMI releases PMBOK I join PMI member #
4 Canada s first Masters Certificate launched Project Management Symposium 97 Demand for IT PMs & PMPs starts to rise Canada s first PM magazine launched Canada s first PM recruiting firm launched PMBOK becomes world-wide standard knowledge The PMO / Centre of Excellence arrives PM reaches the director level The role of the BA gets recognition Engineering and Construction industry invented project management and then went to sleep. It was using the old model of project management: time-cost-quality (not even scope management). Most of project managers were the old type who were of fthe opinion: i Project tmanagement what s the big deal. Use your common sense and you ll be fine. The only way to learn project management is through making mistakes (working). With the surge of infrastructure projects, this is changing. Michael Stefanovic, Procept Associates 4
5 Program Management gets an audience in IT Enterprise scheduling & consolidation becomes a standard Training lives through the recession we learn that our people are the key to project success not the tools PMBOK proves to be a good foundation for knowledge (PMP & CAPM) Program Management Professional (PgMP) certification released Dept/division i i or corporate-wide methodologies get a good look see BUT. The PMO goes away and comes back PM stays at the Director level PgMP doesn t really catch on 5
6 So where are we going? What s in it for me? The Strategic Link The Business Analyst Measured Project Value How we do it Technology Wider Definition of a PM Project Management + Program Management + Strategic Management organizations are sloppy at articulating their strategy or they don t have one Keith Farndale, President, Procept Associates 6
7 Michael Porter once said: A bad strategy executed well is far better than a good strategy executed poorly. In 2010 the need to execute strategy will be paramount to the survival of organizations as we crawl out of the recession. This means focused portfolio management to tightly manage initiatives this is your strategy execution engine. Along with a portfolio and initiative management framework it will be essential to implement the key components of a strategy execution culture. People will be the drivers of the execution engine. Catherine Daw, Top 10 Trends for 2010 October, 2003 The IIBA (theiiba.org) 90 chapters world-wide BABOK CBAP designation May, 2004 BusinessAnalystWorld 2005 BATimes.com The work of business analysts does sometimes leads to a business case, but there are many other functions that enterprises business analysts perform, such as: Driving business architecture discussion and development Creating-functional decomposition of business areas Providing thought leadership within their organizations Assisting business areas in understanding the big picture (rather than talking in terms of project teams and business lines) Aligning project portfolios with overall business strategy Creating feasibility studies for new products, markets and systems Making strategic recommendations for process improvements and streamlining across departmental divides and geographical locations Business Analysts: A Key to Companies' Success 7
8 We are hearing a new language Cost savings and ROI PMs need to be more business savvy- they need to see the whole picture Gary Heerkins, 2010 Savvy PMs will be able to speak CXO language and garner respect at the executive level. Telling truth to power will be an essential element in their tool kit Catherine Daw, 2010 Methodologies Prince2 OPS IT Methodology RBC s PM Framework (PMF) Agile PM Lean Project Mangement Lean Six Sigma Organizations will be looking for ways to deliver more effectively and efficiently than ever before Catherine Daw, 2010 MS Office 2010 MSProject Sharepoint Project Server Portfolio Server Microsoft Business Scorecard Oracle Projects Revenue links to Projects 8
9 Is the roll of the PM being diminished? Are we trivializing the process? Was a CAPM a good idea? Do we need to understand and grasp the new PM? The Strategic Link The Business Analyst Measured Project Value How we do it Technology Wider Definition of a PM It s not about the PMBoK it s about the people its about leadership Neal Whitten PMs need to learn to stand up and say no Gary Heerkins We need to understand the virtual team David Barrett Acquiring, developing and retaining talent that moves projects forward will be essential in 2010 (and beyond). Catherine Daw 9
10 David Barrett DavidBarrett.ca 10
Requirements Management in Multi Project Environments Managing Requirements across multiple projects according to best practises
Requirements Management in Multi Project Environments Managing Requirements across multiple projects according to best practises Rainer Wendt, CBAP, PMP, September 2012 IIBA, the IIBA logo, BABOK and Business
Business Analysis Value Proposition Why Business Analysis is a key success factor in complex projects
Business Analysis Value Proposition Why Business Analysis is a key success factor in complex projects masventa Business GmbH, March 2014, v1.3 IIBA, the IIBA logo, BABOK and Business Analysis Body of Knowledge
What Makes PMI Certifications Stand Apart?
What Makes PMI Certifications Stand Apart? Many certifications exist for managers that claim to offer practitioners and organizations a number of benefits. So, why are PMI certifications unique? PMI certifications
Rising importance of Business Analysis when performing projects
Rising importance of Business Analysis when performing projects A state-of-the-art view on Business Analysis HJB Getting in Control Your Presenter More than 30 years experience in project/program/portfolio
Certified Business Analysis. Professional (CBAP) version 3
Certified Business Analysis Professional (CBAP) version 3 Amman Jordan February 20 th 27 th, 2016 Table of Content 1 PROGRAM VALUE... 3 2 TARGET AUDIENCE... 4 3 PROGRAM OBJECTIVES... 5 4 ABOUT THE IIBA...
What Makes PMI Certifications Stand Apart?
What Makes PMI Certifications Stand Apart? Many certifications exist for managers that claim to offer practitioners and organizations a number of benefits. So, why are PMI credentials unique? PMI certifications
Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)
This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. New! Changes to Project Management Institute (PMI) PDU Programme
Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)
This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?
Key Leadership Behaviors Necessary to Advance in Project Management
Key Leadership Behaviors Necessary to Advance in Project Management Project / Program Management Research Lynda Carter, Kristin Tull and Donna VanRooy Specific behaviors need to be developed in order to
Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)
This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?
Closing the Business Analysis Skills Gap
RG Perspective Closing the Business Analysis Skills Gap Finding the immediate solution and preparing for the long term As the Business Analysis bar is raised, skilled BAS become harder to find. Susan Martin
Project Governance & Controls
Project Governance & Controls The PMI Perspective, Challenges, Initiatives and Opportunities Sean Whitaker, BA, MSc, MBA, PMP Overview This presentation provides an overview of project management governance
Comparatif PMI-PBA VS CBAP3
Présentation Business Analysis PMI Toulouse Laurent RENARD Comparatif PMI-PBA VS CBAP3 2016 Global Knowledge Training LLC. All rights reserved. Page 1 Laurent RENARD Master in Programming Technology MBA
Business Analysis Manager - IT
Business Analysis Manager - IT It s about you Are you a business professional who knows how to lead teams to help nontechnical colleagues to solve problems using technology? Are you are a logical thinker
PROJECT MANAGEMENT COURSE CATALOG
PROJECT MANAGEMENT COURSE CATALOG CATALOG GUIDE PROJECT MANAGEMENT FUNDAMENTALS 3 CAPM AND PMP CERTIFICATION - PREPARATORY COURSE 4 RISK MANAGEMENT 5 QUALITY MANAGEMENT 6 PLANNING AND CONTROL USING PRIMAVERA
Questions & Answers. Project Management Institute (PMI) Registered Education Provider (R.E.P.)
This document supplements the detailed description in the course brochures and provides answers to the most frequently asked questions. What does the Project Management Institute R.E.P designation mean?
How do I manage my Project Scope using Business Analysis
How do I manage my Project Scope using Business Analysis Venus Patel, PMP, PMI-PBA Raygene Patterson, PMP, CBAP, CSM Slide 1 Presenters Venus Patel Raygene Patterson PMP, PMI-PBA PMP, CBAP, CSM 10 years
If You Think You Can Do Without a Business Analyst Think Again! By Maureen McVey, PMP and George Bridges, PMP
If You Think You Can Do Without a Business Analyst Think Again! By Maureen McVey, PMP and George Bridges, PMP In this article, we will introduce you to how the Business Analysis (BA) discipline can contribute
u n I T E d K I n G d o u A
U N I T E D K I N G D O n w e d e M U n S i n p a i t e d A ESI International is a global project-focused training company, helping people around the world improve the way they manage projects, contracts,
The 2015 State of Scrum Report. How the world is successfully applying the most popular Agile approach to projects
The 2015 State of Scrum Report How the world is successfully applying the most popular Agile approach to projects RELEASED: JULY 2015 EXECUTIVE SUMMARY In February 2015, Scrum Alliance surveyed almost
Master s Certificate in Project Management and Advanced Course Offerings. SIGN UP TODAY! 412.963.1347 www.pmcentersusa.com.
Master s Certificate in Project and Advanced Course Offerings SIGN UP TODAY! 412.963.1347 www.pmcentersusa.com in alliance with PMI, PMP, PMBOK Guide and the PMI Registered Education Provider Logo are
UNIVERSITY OF NEW BRUNSWICK. project management programs ADVANCE YOUR CAREER WITH INDUSTRY-LEADING TRAINING. www.unb.
UNIVERSITY OF NEW BRUNSWICK project management programs ADVANCE YOUR CAREER WITH INDUSTRY-LEADING TRAINING www.unb.ca/cel/project learn the skills to manage complex projects EFFICIENTLY AND EFFECTIVELY
What s a BA Lead and Who Needs One? by: Alessandra Zardo Marie-Chantal Côté Sonia Ruffolo
What s a BA Lead and Who Needs One? by: Alessandra Zardo Marie-Chantal Côté Sonia Ruffolo 1 Agenda Who we are? Why talk about this? Points of discussion IMPORTANT NOTE: We are aiming to present our thoughts
Course Title: Planning and Managing Agile Projects
Course Title: Planning and Managing Agile Projects Course ID: BA15 Credits: 21 PDUs Course Duration: 3 days (Live in person class only) Course Level: Basic/Intermediate Course Description: This 3-day course
Sept 10, 2013. The Agile Business Analyst
Sept 10, 2013 The Agile Business Analyst Maureen McVey, CBAP Head of Learning & Development, IIBA 16+ BA Experience I.T. industry for over 25 years. 20+ Experience in learning and development Founding
PROJECT MANAGEMENT SALARY SURVEY 2014
ESI INTERNATIONAL ASIA PACIFIC PROJECT MANAGEMENT SALARY SURVEY 2014 An ESI International study SURVEY OBJECTIVES The inaugural Asia Pacific project management salary survey conducted by ESI International
Certified Business Analysis Professional (CBAP) Certification
eskills360 Certification Matrix as of Wednesday, August 07, 2013 When reviewing the contents of this document please keep the following points in mind: 1. Exam requirements are subject to change without
PMO Director. PMO Director
PMO Director It s about you Are you curious about how individual projects further a company s strategy? Can you think at the macro level across broad groups of people and services? Do you have an eye for
Project Manager and Business Analyst Collaboration
Project Manager and Business Analyst Collaboration Mike Sandberg Director, IT Business Analysis Center of Excellence Novell, Inc. Email: [email protected] LinkedIn: http://www.linkedin.com/in/mdsandberg
Overview of: A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition
Overview of A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition Overview of: A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fourth Edition 1 Topics for Discussion
Optimizing Rewards and Employee Engagement
Optimizing Rewards and Employee Engagement Improving employee motivation and engagement, and identifying the right total rewards strategy to influence workforce effectiveness. Kevin Aselstine, Towers Perrin
13 th Annual General Meeting
13 th Annual General Meeting Meet the Candidates You can hear from the candidates in the 2016 Board of Director Election by attending the Meet the Candidates webinar on Tuesday, May 3, 2016 from 3:00 pm
Brochure HP Workflow Discovery for FSI
Brochure HP Workflow Discovery for FSI Enhance productivity, improve processes and reduce costs Businesses today need to run more efficiently, and you re probably considering every alternative to help
Topics in Project Management Seminar Series
Topics in Project Management Seminar Series Our latest offering, Topics in Project Management Seminar Series is for anyone performing or managing projects in a business environment or preparing to do so
PMI Mass Bay Chapter Call for Speakers
Chapter Call for Speakers Project Management Project Management Trends and Best Practices Four Points by Sheraton Norwood Hotel and Conference Center 1125 Boston Providence Turnpike Norwood, MA 02062 PMI
Process Improvement Training Portfolio
Process Improvement Training Portfolio evolve To stay competitive, all businesses focus on achieving increasingly better bottom-line results. That s why it s essential to develop and maintain business
Business Analysis Standardization & Maturity
Business Analysis Standardization & Maturity Contact Us: 210.399.4240 [email protected] Copyright 2014 Enfocus Solutions Inc. Enfocus Requirements Suite is a trademark of Enfocus Solutions Inc.
Project Governance Or Is It Governance of Projects?
Project Governance Or Is It Governance of Projects? PMI SOC PDD 2013 v 2013.1 Presented by Darya Duma, PEng, PMP, PRINCE2 www.procept.com Procept Associates Ltd. 2013 Outline What is project governance?
Guide to Instantis EnterpriseTrack for Multi- Initiative EPPM:
An Oracle White Paper March 2013 Guide to Instantis EnterpriseTrack for Multi- Initiative EPPM: Coordinate Project Portfolio Management Across the Enterprise Introduction Enterprise project portfolio management
The BA/PM Partnership
The BA/PM Partnership By Elizabeth Larson, PMP, CBAP, CSM Principal, Watermark Learning Watermark Learning 7300 Metro Blvd, Suite 207 Minneapolis, MN 55439 Phone: 1(800)646-9362 Website: www.watermarklearning.com
The Project Management Course Using Microsoft Project Workshop
The Project Management Course Using Microsoft Project Workshop Study practical and effective management techniques for the successful execution of any project. The Project Management 3-day course teaches
PMI and the Project Manager. Lori Ambrose PMP Vice President Business Outreach PMI Chicagoland Chapter
Lori Ambrose PMP Vice President Business Outreach PMI Chicagoland Chapter Profession Introduction, Competency, and Collaboration 2 Project Management Institute (PMI) Global Not-for-Profit Professional
PRINCE2 Project Management Certification
PRINCE2 Project Management Certification Foundation Certificate + Practitioner Certificate Receive the #1 international standard of project management training the PRINCE2 Foundation and Practitioner Certification
PM STANDARDS AND CERTIFICATION MODELS. Ing. Jan Doležal, Ph.D.
PM STANDARDS AND CERTIFICATION MODELS Ing. Jan Doležal, Ph.D. Agenda 2 Basic information about main standards Certification models Added value of certification Options in The Czech Republic Ing. Jan Doležal,
EDWARDS PROJECT SOLUTIONS NORTH AMERICAN INDUSTRY CERTIFICATION SYSTEM (NAICS) CODES QUALIFICATIONS WITH FULL DESCRIPTIONS
REVISED: J 5523920 PORTFOLIO MANAGEMENT SIZE STANDARD: $7.0M Edwards Project Solution ( ) provides portfolio management services through building enterprise project management solutions and providing portfolio
VIII. Project Management Glossary
https://www.wrike.com/project-management-guide/glossary/ VIII. Project Management Glossary Project management, like any other industry, has its share of unique terms. Don t be overwhelmed. Here is our
Best Practices in Dashboard and Scorecard Design. Catie Sirie Brett Olmstead
Best Practices in Dashboard and Scorecard Design Catie Sirie Brett Olmstead 1 Today s Agenda Understand your Objectives Choose a Framework Align Measures Build Dashboards Engaging Users Ongoing Maintenance
CORPORATE BPM ACTIVITIES TOOLS IN THE BULGARIAN ENTERPRISES
CORPORATE BPM ACTIVITIES TOOLS IN THE BULGARIAN ENTERPRISES ИТСТРУМЕНТИ ЗА ПРИЛАГАНЕ НА ПРОЦЕСЕН МЕНИДЖМЪНТ В БЪЛГАРСКИТЕ ПРЕДПРИЯТИЯ Head Assist. Eng.Nikolova - Alexieva V. PhD., Faculty of Economics
Project Management Professional Exam Prep Plus
In this course, you ll gain the essentials preparation needed to pass the PMP exam. Concentrating on exam content form the Guide to the Project Management Body of Knowledge-Fifth Edition (PMBOK Guide)
State of Colorado s Enterprise Portfolio Project Management Office Accomplishments Since Inception August 2009 to December 2010
State of Colorado s Enterprise Portfolio Project Management Office Accomplishments Since Inception August 2009 to December 2010 The Enterprise Portfolio Project Management Office (EPPMO) was created in
Project Selection Guidelines
Selecting Projects Project Selection Guidelines Nominations can come from various sources, including associates and customers. To avoid sub-optimization, management has to evaluate and select the projects.
BUYER S GUIDE. The Unified Communications Buyer s Guide: Four Steps to Prepare for the Modern, Mobile Workforce
BUYER S GUIDE The Unified Communications Buyer s Guide: Four Steps to Prepare for the Modern, Mobile Workforce Not all that long ago, the word office had a pretty straightforward meaning. When you heard
Fundamentals of Project Management. A New Focus on Stakeholders
Fundamentals of Project Management A New Focus on Stakeholders Moderator Janelle Abaoag Project Insight Marketing, Public Relations [email protected] www.projectinsight.net All participants
Career Builder Course Bundle
Career Builder Course Bundle Skills based course Certification course Introduction to Project Management PM101 - Section 01 - Introduction & Overview PM101 - Section 02 - Teams & Leadership PM101 - Section
Case Study: Edelman. Overview
Case Study: Overview Country: United States Industry: Media & Entertainment Customer Profile is the world s largest independent public relations firm, with 3,200 employees in 51 offices worldwide. It was
Is Your Organization Agile-Ready?
Watermark Learning Article Is Your Organization Agile-Ready? Part 1: Four Formidable Questions Lately I ve been getting questions from Agile seminar participants about how to apply Scrum to real life,
Welcome to the webinar We will begin shortly
Welcome to the webinar We will begin shortly There are two methods for listening to this webinar. Select Audio from the tool box on the right side of your screen, and select either Telephone to call in
ACP Exam Prep Plus Desk Reference including the Project Management Agile Body of Knowledge TM (PMABOK TM )
ACP Exam Prep Plus Desk Reference including the Project Management Agile Body of Knowledge TM (PMABOK TM ) Contents Homework Assignment for 2 PDUs... 1 Chapter Close-Out... 2 Terminology Matching Exercise...
Creating the Competitive Advantage. CEOs agree that human capital is the number one challenge globally
Talent Management Creating the Competitive Advantage This year PMI will release its newest Thought Leadership Series on the topic of talent management at the 2014 PMO Symposium. The Thought Leadership
An Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value
An Oracle White Paper February 2012 Oracle Human Capital Management: Leadership that Drives Business Value How HR Increases Value Introduction Joyce Westerdahl shares the story of how Oracle s HR organization
Useful Business Objectives and the Agile BA
Useful Business Objectives and the Agile BA Ø Cover this area with a picture related to your presentation. It can be humorous. Ø Make sure you look at the Notes Pages for more information about how to
The Standard for Portfolio Management. Paul E. Shaltry, PMP Deputy PM PPMS (2003-06) BNS02
The Standard for Portfolio Management Paul E. Shaltry, PMP Deputy PM PPMS (2003-06) BNS02 Purpose of this Presentation To provide information about The Standard for Portfolio Management Agenda Background
- 5 days (30 PDUs)... 15. ITIL V3 Intermediate Capability - Planning, Protection and Optimization... 14
Course List Business Analysis... 5 Advanced Business Analysis - 2 days (16 PD Hrs/CDUs)... 5 Basics of Business Analysis - 1 day... 5 Business Process Analysis - 2 days... 5 Business Analysis Certification
PMI Professional in Business Analysis (PMI-PBA) FAQs
PMI Professional in Business Analysis (PMI-PBA) FAQs General Information about Business Analysis What is Business Analysis? Business Analysis is the evaluation of an organization s needs followed by the
ESI International Education & Certification Programs in Project Management, Business Analysis, and Contract Management for the State of Michigan
ESI International Education & Certification Programs in Project, Business, and Contract for the State of Michigan www.esi-intl.com Presented by: Jon White (703) 989-0361 [email protected] What We Do
The International Institute for Business Analysis
The International Institute for Business Analysis IIBA UK Chapter Skills and Career Paths Business Analysis Conference London September 2010 Visit our chapter website at http://uk.theiiba.org Your Starting
End User Computing & Business Analysis
End User Computing & Business Analysis Management of large Excel landscapes with Business-oriented Requirements Management Rainer Wendt, CBAP, PMP, June 2012 IIBA, the IIBA logo, BABOK and Business Analysis
PMI s PULSE OF THE PROFESSION IN-DEPTH REPORT THE HIGH COST OF LOW PERFORMANCE: THE ESSENTIAL ROLE OF COMMUNICATIONS ORGANIZATI ONAL AGILITY
PMI s PULSE OF THE PROFESSION IN-DEPTH REPORT THE HIGH COST OF LOW PERFORMANCE: THE ESSENTIAL ROLE OF COMMUNICATIONS ORGANIZATI ONAL AGILITY MAY 2013 EXECUTIVE SUMMARY In the context of organizational
3/15/13 LunchNLearn PMI Project of the Year Client Case Study / Project Portfolio Management at 3M
3/15/13 LunchNLearn PMI Project of the Year Client Case Study / Project Portfolio Management at 3M Presented by: Brian Kinder, Ph.D., Project Manager & Colleen Brenner, PMP, Commercialization Manager 3M
FUJITSU Legacy Modernization Migration from Lotus Notes to Microsoft Exchange, Microsoft SharePoint and.net
FUJITSU Legacy Modernization Migration from Lotus Notes to Microsoft Exchange, Microsoft SharePoint and.net FUJITSU Legacy Modernization Migration from Lotus Notes to Microsoft Exchange, Microsoft SharePoint
2012 Crosswind Products and Course Catalog
2012 Crosswind Products and Course Catalog About: Crosswind Project Management Inc. Crosswind Project Management Inc. was established in 1998 to serve the needs of various technical customers in the Dallas/Fort
2011 Crosswind Products and Course Catalog
2011 Crosswind Products and Course Catalog About: Crosswind Project Management Inc. Crosswind Project Management Inc. was established in 1998 to serve the needs of various technical customers in the Dallas/Fort
Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.
Global Standards and Publications Edition 2014/2015 Global Standards and Publications EDITION 2014/2015 Colophon Title: Global Standards and Publications Edition 2014/2015 Publication of: Van Haren Publishing,
Partnering for Project Success: Project Manager and Business Analyst Collaboration
Partnering for Project Success: Project Manager and Business Analyst Collaboration By Barbara Carkenord, CBAP, Chris Cartwright, PMP, Robin Grace, CBAP, Larry Goldsmith, PMP, Elizabeth Larson, PMP, CBAP,
PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN
PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Executive Summary Developing and implementing an overall IT Service Management (ITSM) training
Chris Bell. Customer Experience Coach. www.customerexperiences.co.nz
Chris Bell Customer Experience Coach Developing Your Unique Customer Experience Introduction As more and more business leaders start to understand what a customer experience strategy is all about and more
SOLUTIONS. Microsoft Dynamics Business Management Solutions
SOLUTIONS Microsoft Dynamics Business Management Solutions Integrated, adaptable business management solutions that work like and with familiar Microsoft software, helping you drive business success. ENABLE
Dunja Hahn. Profile. Senior Consultant EDUCATION. 2010 Diploma in business administration (equivalent to Master)
Profile Dunja Hahn Senior Consultant Email: [email protected] EDUCATION PROFESSIONAL TRAINING 2010 Diploma in business administration (equivalent to Master) 2008 Economic interpreter of the English
SharePoint Governance: Planning, Strategy and Adoption
Thinking SharePoint? Think Jornata. SharePoint Governance: Planning, Strategy and Adoption Scott Jamison Managing Partner & CEO Jornata LLC [email protected] About Scott Jamison CEO of Jornata,
Continuing Certification Requirements (CCR) Program Obtaining & Reporting PDUs
Continuing Certification Requirements (CCR) Program Obtaining & Reporting PDUs Starting December 1, 2015 Donald E. Moore, MBA, PMP AGM April 28, 2011 About the CCR Program The CCR program supports the
