Cbeyond Communicator for TotalCloud Phone System for Mobile (Android)

Transcription

1 Cbeyond Communicator for TotalCloud Phone System for Mobile (Android) Cbeyond Communicator for Mobile (Android) extends TotalCloud Phone System (TCPS) calling capabilities to an Android Smartphone. Cbeyond Communicator is an intuitive graphical user interface or softphone that gives employees the freedom to use their Android Smartphone to make voice calls from work, home or on-the-road. Quality of service is not guaranteed over a public Internet connection or over a mobile phone line. This Guide covers: Android Smartphone System Requirements CbeyondOnline Instructions to: o Enable Communicator on a TCPS Seat that has the Executive Feature Set. o Reset the Seat Username and Password. o Download the Communicator for Android. o Configure the Mobility feature System Requirements Android 2.3, 3.2, and Android 4 device currently on the market today and the following Cbeyond BeyondMobile devices: Samsung Galaxy S2 Samsung Galaxy S3 Samsung Galaxy S4 Samsung Galaxy Nexus Samsung Nexus S Samsung Galaxy Note Motorola Droid 2 (Milestone) Sony Xperia PLAY HTC Thunderbolt HTC Vivid HTC Sensation Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 1 of 12

2 Enable Communicator for Mobile and Collect the Seat Username and Password Please note the steps to follow: Log in to Cbeyondonline.com and toggle Communicator"On" Reset Seat Password Download Communicator Install Communicator Enter Username and Reset Seat Password For Cbeyond Online Administrative Users: Step 1 > Log into CbeyondOnline. Step 2 > Mouse over SERVICES on top navigation bar. Click on Calling Features from the drop down menu. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 2 of 12

3 Step 3 > Click on Number Settings from the left Menu. Select Communicator. Step 4 > Select your TCPS Seat/Extension to which you are adding the Communicator. Note: the Seat must already have the Executive Feature Set. Step 5 > Toggle On Communicator for Mobile. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 3 of 12

4 For Cbeyond Online Employee Users: Step 1 > Log into CbeyondOnline. Step 2 > From the Access My Services section: Click on Calling Features. Step 3 > Click on Number Settings from the left Menu. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 4 of 12

5 Step 4 > Select Communicator. If applicable, choose the line or seat to which you are adding the Communicator from the Your Number drop down. Employee users may only have a single option that is auto-selected. Step 5 > Toggle On Communicator for Mobile. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 5 of 12

6 All Users: Step 6 > Click on Save. Step 7 > Click Reset Password [If you don t know your password, you must reset your password. You will need this to successfully login to the app.] Reset Password takes you to the User Profile page. Step 8 > Scroll to Seat Username and Password and Reset Password on your seat if you do not already know it. The Seat Username and Password are needed to log into the Communicator application on your Android Smartphone. Click Save. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 6 of 12

7 Step 9 > Download Cbeyond Communicator for Android from Google Play using your Android Smartphone. In Google Play, search for Cbeyond and select Cbeyond Communicator. Step 10 > Launch the Cbeyond Communicator app and Enter the Seat User Name and Password that you collected from a previous step. Tapping either the username or password fields opens the virtual keyboard. When both fields are filled, the Sign-in button is available. The following is a list of the Login window fields: Password This is a text field with password masking. Show password This check box is unchecked by default. If checked, the typed password appears instead of just stars. This is reset to unchecked each time a new login is attempted. Remember password This is a check box, which allows the password entered to be saved for any future login attempts. Sign in automatically This is a check box, which is only available if user name and password are provided. It is unchecked by default. This can only be enabled if Remember Password is checked. Sign in button Once a valid Seat Username and Password are entered, click Sign in to use the Cbeyond Communicator (this requires a data connection). If Remember password is not checked, the Seat Password must be entered each time the app is launched. If Remember password is checked, then this screen is shown with all credentials automatically filled. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 7 of 12

8 Step 11> Configure the Mobility feature and other outbound calling options by clicking the menu button of the Android phone and selecting Settings > Call Settings > Mobility settings. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 8 of 12

9 Step 12 > Click Mobile Phone menu option, enter the 10 digit mobile phone number and click Set to save the changes. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 9 of 12

10 Step 13 > Select the Mobility option and enable the Mobility feature. While enabled, incoming calls to your TCPS Seat will also be routed to your mobile phone line. Disable the Mobility to prevent incoming calls from being routed to your mobile phone line. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 10 of 12

11 Step 14 > Select Phones To Ring and make the change setting to Both. Incoming calls will be ring to both the physical desk phone and the mobile phone line at the same time. NOTE: Change this setting to Mobile if you do not have a physical desk phone and will only use Communicator for Mobile for making and receiving calls as your TCPS Seat. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 11 of 12

12 Step 15 > Click the back (or escape) button on the Android phone to return to the Call Settings menu. Select Outgoing Calls and choose Calls placed via call-through service. This enables Outgoing calls made with Communicator to be made using an outbound call from your mobile phone line while giving the caller ID of your TCPS Seat. Knowledge Base: (Cbeyond Communicator for TotalCloud Phone System for Android) Page 12 of 12