8x8 Virtual Office Mobile User Guide for Android

Transcription

1 8x8 User Guide for Android May 2012 The Champion For Business Communications

2 Table of Contents Introduction... 3 Verify Your Android Version...4 Getting Started Installation Phone Settings and App Settings Synchronized Wi-Fi Enabled Android Phone Settings...8 Wi-Fi Enable the App Bluetooth Headset Support G/4G Network Enabled Android Phone Settings G/4G Enable the App Using The Application Status Icons Make and Receive Calls Transfer Calls Checking Voic Call Logs Troubleshooting Wi-Fi Only Mode - Always get inbound calls Problems making calls?

3 Introduction 8x8 is an app for Android OS smartphones that allows 8x8 customers to connect to their Virtual Office phone service from any Wi-Fi zone or 3G/4G network. Now, your 8x8 business phone extension can be truly mobile! Once you ve installed the app, you can log onto your 8x8 Virtual Office phone system from your Android smartphone and start making and receiving phone calls just as if you were using your office phone. Your Caller ID even displays your office phone number! All your 8x8 low-cost calling rates apply so calling from your mobile device has never been cheaper. Avoid data roaming charges when outside the US by turning off data roaming and using Wi-Fi hotspots instead of your 3G/4G network; and since your calls are charged under your 8x8 calling plan, you won t have international call roaming charges to deal with. Features Make and receive calls over Wi-Fi, or 3G/4G Multitasking support so you can receive calls anytime Make 3-way calls Put callers on hold Access your extension s voic box Call from your Android or company directory contacts lists Transfer calls to contacts in either your company directory or Android contact list Bluetooth support Detailed call log 3

4 Verify Your Android Version Android app only runs on Android version 2.0 or higher. Please verify that your Android phone has operating system version 2.0 and higher. Locate the version number by clicking Settings from your Android home screen, then About phone, (you may also have to click on Software information ) Android operating system is listed under Android version or Firmware version depending upon the manufacturer. The left image shows Nexus S Operating System. The right image shows HTC Operating System. Note: Software number, Kernel version or Build number are not the OS version number. Important VoIP over 3G/4G Notice Some mobile network operators may prohibit or restrict the use of Voice over Internet Protocol (VoIP) functionality over their network, such as the use of VoIP telephony over a cellular network, and may also impose additional fees, or other charges in connection with VoIP. Be sure to check the terms of your agreement with your cellular phone carrier. 8x8 will not be held liable for any charges, fees or liability imposed by your cellular/mobile carrier for use of 8x8 service. * Voice quality is subject to Wi-Fi or 3G/4G signal strength and available bandwidth. 4

5 Getting Started allows you to connect with your 8x8 Virtual Office phone service from your Android phone. 8x8 is included with the following plans: Virtual Office Unlimited Extension Virtual Office Metered Extension Virtual Office Global Extension Virtual Office Pro Virtual Office Pro Softphone Edition Important: is not available with 8x8 Basic Plans or Shared-Line Extensions. To use, you will need the 8x8 username and password for your extension. 5

6 Installation 1. Please go to the Android Play Store as shown below on the left. 2. Click on Google Play Store then Apps. 3. Search for 8x8 or Virtual Office. Click on 8x8 Virtual Office, then click the Install button. 4. Click on the application icon once you have completed the installation. 6

7 5. Login using the username and password from your Virtual Office account. If you do not know your username and password, please contact your phone system administrator or go to and use the Forgot Password tool. After login is successful, please check the settings of your Android application as described in the sections that follow. The application behavior can be tailored to your specific requirements. 6. To close the application without logging out, click the Android Menu button and then press the Exit button. You are still logged in to your Virtual Office extension, however the application will not be able to recieve inbound calls. Opening the application does not require you to login. Opening the application will allow you to make and recieve calls again. 7. You can log out of for Android by clicking your Android Menu button and pressing the Logout button. Logging out removes you from the 8x8 extension and you cannot make or recieve calls from your 8x8 extension. Restarting the application requires you to login again. 7

8 Phone Settings and App Settings Synchronized For best results, please synchronize the data network access settings on your Android phone and the Android application. The application can send and receive calls over both Wi-Fi and 3G/4G networks. It will call via Wi-Fi first if both are available. You decide which data network is best for you: Wi-Fi only, cell phone only, or both networks. Mobile App Behavior Android OS Settings Mobile App Settings All calls ONLY use cell phone provider s network Only use cell phone provider s data network Only use cell phone provider s data network All calls ONLY use Wi-Fi Only use Wi-Fi network Only use Wi-Fi network network Mobile application uses both Wi-Fi or cell data network. App will first try to call over Wi-Fi and next call on cell phone network if Wi-Fi is not available Use both Wi-Fi network and cell phone provider s network Use both Wi-Fi network and cell phone provider s network Wi-Fi Enabled Android Phone Settings 8x8 is a VoIP application that sends your phone calls over your data network. You can use Wi-Fi data networks or your wireless phone company data network plan. In this section, we show you how to set up Wi-Fi reception on your phone. 1. Wi-Fi Setup on the Android phone: Go to your home screen and select Settings from the home screen as shown on the left. If you are using Wi-Fi, select the Wireless & networks button as shown on the right. 8

9 2. Click on Wi-Fi Settings as shown on the left and enable Wi-Fi as shown on the right. 3. Choose your Wi-Fi network. You may need to enter a security code to enter the Wi-Fi network. Contact your local IT support for questions about your Wi-Fi network. Your Wi-Fi connection should look something like the figure below. 9

10 Wi-Fi Enable the App In the last section you enabled your phone for Wi-Fi. The second step in this process is to enable Wi-Fi on the application. 1. Click on the Virtual Office icon as shown on the left below. Click the Settings icon as shown on the right below. Click on Network Options as shown below, and then enable Use Wi-Fi, Use 3G/4G or both options. With both Wi-Fi and 3G/4G enabled, the application will first use Wi-Fi and fall back to 3G/4G if Wi-Fi is not available. Note: 3G/4G must be enabled on the Android operating system at the same time you have 3G/4G enabled on the application in order to work. 10

11 2. Hit the Android phone s Back command to go back one screen. Now click on the Wireless option as shown on the left screen below. On the Wireless screen please enable Select Wi-Fi AP and Screen on as shown on the right. Screen on is very important to ensure good call quality over Wi-Fi. Optionally enable Control Wi-Fi Power to improve battery life. Bluetooth Headset Support Bluetooth headsets do work on Vitual Office Mobile Android. You must have Android operating system 2.2 or higher to enable bluetooth to operate with. Enable app Bluetooth on the Wireless settings panel as shown below on the right. Note: Bluetooth must be enabled on the Android operating system, paired and connected to the headset before the Bluetooth-enabled headset will work with the application. 11

12 3G/4G Network Enabled Android Phone Settings In this section, we show you how to enable the 3G/4G data network for your Android phone. 1. Go to your home screen and select Settings as shown on the left. Next select the Wireless & networks button as shown on the right. Scroll down and click on Mobile Networks. Now click on Data enabled to allow access to your cell phone provider s data network. Note: You must have a data plan with your cell phone provider to enable this option. 12

13 3G/4G Enable the App In this section you will enable 3G/4G network access for your application. 1. Click on the Virtual Office icon as shown on the left below. Click the Settings icon as shown on the right side below. 2. Next click Network Options as shown on the left below and enable Use 3G/4G by checking the box as shown on the right below. 13

14 Using The Application supports Android phone multitasking and background operation With multitasking, you can be listening to music and a call to your Virtual Office extension registers on the Android phone. The music sound volume will decrease and be replaced with a call notification. With multitasking you can take the call and when the call is completed, your music returns to full sound volume. Another advantage of multitasking support is never missing a call. The application is always running in the background and waiting for a call from your Virtual Office extension. 14

15 Status Icons Please note several status icons located at the top of your Android phone: 1. The orange handset icon indicates a application call is on hold 2. The green dot icon shows that is logged in and connected to the 8x8 server. If the dot icon is orange, the app is trying to connect with. If there is no dot in the status bar you need to log in to the application. 3. The 3G/4G icon indicates 3G/4G data network is enabled on the phone. 4. The Wi-Fi icon indicates you are connected to a Wi-Fi network. 5. The bar icon indicates the mobile network signal strength. If you have questions about other status icons, please see the user guide for your Android device. 15

16 Make and Receive Calls You can make calls via: 1. Direct dial 2. Android phone Contacts and Corporate Directory contacts 3. Call Log list Call Via Direct Dial 1. On the application main menu, enter the phone number you wish to dial. In this example an 8x8 extension number is dialed. Note: allows 8x8 extension to extension dialing from your Android phone. 2. Press the green Call button as shown on the left below to place the call. 16

17 Call Via Contacts 1. Contacts are found under two icons in for Android: Contacts is your Android phone contact list and Directory contains your corporate directory. 2. Select the desired phone number in Contacts or Directory 3. Click on the contact name, then select which number to dial and the call is dialed. 17

18 Call Via Call Log 1. Press the Call Log icon 2. Select the desired phone number or contact and the call will be placed immediately. 3. You can end a call (hang up the phone) by pressing the End Call button as shown below. 18

19 Place a call on hold While on an active call, you can place the call on hold. The other party will listen to music while on hold. To place a call on hold, simply press the Hold button on your active call screen. To resume the call, press the Retrieve button and you are reconnected with the other party. Call Waiting and Conference When on a call and a new call comes in, you will see the waiting call marked as Incoming Call with the caller ID displayed. Press the Switch button to place your original call on hold (music on hold) and speak to the new party as shown below. 19

20 The two calls and your phone are now in a 3-way conference call. When you hang up the call, the other two parties will be disconnected at the same time. The other two parties cannot maintain the call after you have pressed the End Call button. Transfer Calls While on a call, you can transfer the call to a Virtual Office extension or an external telephone number. 1. Press the Transfer button as shown in the upper left screen shot. 2. Select from the local Contacts or Directory as shown in the upper right screen shot. 20

21 3. Or you can dial directly and press the OK button, the transfer is made and you are disconnected from the call. 4. You are then shown the 8x8 dial pad to make your next phone call (as shown below right). 21

22 Checking Voic You can listen to your Virtual Office extension voic s with the click of a button. To view voic notifications and listen to voic s 1. Press and slide the notification screen open from the top of your Android screen. You can see how many new 8x8 Virtual Office voic messages are available. 2. Press the Messages Waiting button as shown below. The app will call your Virtual Office extension s voic service. 22

23 3. You will be asked for a password. Enter your voic password by pulling the Keypad up from the bottom of the screen and enter the password using the keypad as shown below, followed by the # key. Call Logs You can press the Call Log icon to see a record of your inbound and outbound calls. You can re-dial any number from your call log by pressing any number listed in the call log. Note: Call Log shows all calls from your phone, both from your Android phone account and from the application. 23

24 Troubleshooting Wi-Fi Only Mode - Always get inbound calls Make sure to receive all inbound phone calls by un-checking the Wireless Control Wi-Fi Power setting as shown below. If you leave this power saver checked on, the Android phone may go to a sleep mode and loose the ability to recieve calls. In our experience, it is better to leave Control Wi-Fi Power unchecked. Problems making calls? If you can t make calls, try closing the application, and start it again. Please contact support if these steps don t resolve your issues, or if there are any questions about the application. Submit a case in your Self Service Portal at Chat from Call 8x8 Support at NASDAQ: EGHT The 8x8, Inc. logo is a registered trademark of 8x8, Inc. 8x8, Inc. is a publicly traded company. PM378/311 The Champion For Business Communications