Table of Contents. IP Centrex App for Android Mobile. User Guide

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1 Table of Contents IP Centrex App for Android Mobile User Guide December,

2 2015 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications.

3 i Table of Contents Table of Contents About IP Centrex App for Android Mobile... 1 Getting Started... 3 Installation... 3 Sign In... 3 Automatic Sign In... 3 Main Tabs... 5 Contacts... 7 Add... 8 Edit Search Contact Options Presence Instant Messaging Chat Tab Group Chat Placing a Call Dial Pad Tab Make a Phone Call Answer Call In Call Actions Missed Calls and New Messages Message Waiting Indicator and Voice Mail Access Call Back and Call-Through Data Connection Contact Name Lookup for Incoming Calls and Call Logs Way Calling (N-Way Calling) Call Waiting Call Transfer Call Pull Call Recording Record call at call startup Record call on demand Start, stop, pause, and resume a call recording Visual indication for call recording Silent call recording monitoring... 23

4 Table of Contents Conference Call Recording Call History Side Navigation Help Pages Call Settings Do Not Disturb Call Forwarding Call Forward Always Call Forward No Answer Call Forward Busy Call Forward Not Reachable Remote Office Hide Number Mobility Outgoing Calls Simultaneous Ring Personal Call Waiting Own Phone Number Search Company Directory Multi-Device Troubleshooting Sign Out Other Features Deployment Configurations for IM&P and Audio Click-To-Dial Version Control Privacy Management Firewalls and NATs ii

5 About About IP Centrex App for Android Mobile IP Centrex for Android Mobile App provides the following communication features: Instant Messaging and Presence (IM&P) Voice Calling via Call Back or Call-Through (using the mobile phone line) Voice Calling via Data Connection (as VoIP over the available data connection) IP Centrex Call Settings IP Centrex App for Android Mobile 1

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7 Getting Started Getting Started This section contains the essential information for getting started with IP Centrex App for Android smartphones. Installation The IP Centrex Mobile app for Android smartphones can be downloaded from Google Play. Search for Cox Business IP Centrex. Sign In Figure 1. Sign In screen When you first launch the application, you are prompted to sign in. 1. Enter your Cox Business MyAccount username and password. 2. Select whether you would like IP Centrex App to Remember [your] Password upon subsequent launches of the app. 3. Select whether you would like IP Centrex App to Sign [you] in automatically on subsequent launches (requires Remember Password to be enabled). 4. Tap Sign In. Note: By enabling automatic sign in, each time the app is launched you are automatically signed in and taken to the Contacts. Otherwise, you are presented with the Sign In screen. Automatic Sign In The user can choose to sign in automatically to IP Centrex Mobile App with a default account when the client is started. Together with the functionality to start IP Centrex App automatically at system startup, this makes it easier for users to remember to sign in and be available for communication. IP Centrex App for Android Mobile 3

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9 Main Tabs Main Tabs When you start Android IP Centrex App for the first time, the IP Centrex Contacts list is shown and does not yet contain any entries. To see the presence status of others in the company; e.g., other IP Centrex users, each must first be added to your IP Centrex Contacts list from the company Directory. Use the search field to find people in the company directory and add them to your Preferred Contacts list. Contacts can be added manually by tapping the Add (+) icon in the top toolbar. Figure 2. Main Tabs The main view contains a number of tabs that display information about the contacts and communications options located on the top bar. Table 1. Main Window Icons and Descriptions Icon Description Contacts View your contacts. Call History View previous calls. Dial Pad Make calls, it is integrated with the main window. Company Directory Show all contacts in the directory. Chat Start a chat session. IP Centrex App for Android Mobile 5

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11 Contacts Contacts The Contacts tab can contain different types of contacts as follows: IP Centrex Contacts (other IP Centrex users added from the company Directory, or manually) Directory contacts (the company Directory of other IP Centrex users) Local contacts (from your android Local Address Book) Manually added non presence-enabled contacts (phone numbers of conference bridge details) Manually added Presence-enabled contacts (XMPP contacts, for which you have the XMPP address) Presence-enabled contacts are users with an Extensible Messaging and Presence Protocol (XMPP) address. These can be other IP Centrex App users or users from federated systems such as Google Talk. Non presence-enabled contacts can be phone or conference numbers. The Contacts list has a filter bar at the top with the following options: IP Centrex Contacts (all or online), Local Address Book, company Directory IP Centrex Contacts lists presence-enabled contacts with their name, presence status, as well as a space for free text. A long press on a contact opens the context menu, whereas a short press opens the contact card. The context menu opens via a long press on a contact and provides the following options: Voice call Contact details Add to Favorites Subscribe or unsubscribe Remove Directory provides the company directory contacts. Local Address Book lists entries of the local address book of the android device. IP Centrex App for Android Mobile 7

12 Contacts Add When you sign in for the first time, there are no contacts in your IP Centrex Contacts list. Figure 3. Blank Contact screen Use the following steps to add a contact. 1. Sign in to the IP Centrex App. Result: The blank contact screen appears. 2. You have two options to add a contact. 1. Click the Search icon ( ). Result: The Search contacts text field appears at the top of the screen. 2. Enter the contact s name and press the Search icon. Results: The results appear. OR 1. Tap the Add icon ( ). Result: A drop down appears with Add options. 2. Tap Add Contact, Add Conference, or Add Local Contact and complete the information fields that appear in the sub window. Figure 4. Contact s Information 8 IP Centrex App for Android Mobile

13 Contacts By default, your presence information is always shared with a new contact if an XMPP address is provided. If you receive a status sharing request invitation, you can ignore or accept it. If you ignore a status sharing request, then you can always share your presence information later by selecting Subscribe from a contact s contact card. Note that the contact must accept your subscription request for you to successfully establish a presence relationship. The newly added contact appears on your IP Centrex Contacts list. You can add a conference number using the same add icon by typing the conference number in the Add Contact view. You can also add a conference number from a directory search. A conference contact is a special contact used for conference bridges to avoid having to remember a PIN code and a conference number, for example, in recurring conferences. IP Centrex Mobile App User Guide - Android 9

14 Contacts Edit Tap a contact from the IP Centrex Contacts list to open a contact card. This is the same for presence-enable and non-presence-enabled contacts. Unsubscribe removes the presence relationship between you and that contact. This means you cannot see the contact s presence information and your contact does not see yours. Select Subscribe to re-establish a presence relationship. An unsubscribed contact remains on the Contacts list and is always shown as offline. Figure 5. Edit/Remove Contacts Use the following steps to edit, unsubscribe, or remove the contact from your IP Centrex Contacts list. To Edit an existing contact: 1. From your Contacts list, press the contact of whom you want to modify data. 2. Tap the options icon ( ) in the upper right corner. 3. Tap the Edit link. 4. Make the modifications and press the OK button. To Unsubscribe an existing contact: 1. Repeat step 1 above. 2. Tap the options icon ( ) in the upper right corner. 3. Tap the Unsubscribe link. To Remove an existing contact: 1. Repeat step 1 above. 2. Tap the options icon ( ) in the upper right corner. 3. Tap the Remove link. Result: A Deleting contact confirmation message appears. 4. Tap the OK button to confirm the removal or press the Cancel button to abort the process. 10 IP Centrex App for Android Mobile

15 Search Contact Options There are four contact lists available from the Contacts tab: All This is used to search all local, company directory, and manually added contacts. Online These are contacts that have a presence flag to the left of their name in the Contact list. Local Address Book These are contacts from your local phone book. Contacts Directory These are contacts from a company directory, which requires a search. You may enter an asterisk (*) in the Search field to see all entries of the company Directory. Figure 6. Search Contact options To view the types of contacts and contact directories, press the Contact icon ( the type of contact or contact directory you want to view. ) and press IP Centrex Mobile App User Guide - Android 11

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17 Presence Presence For each contact to which you have subscribed, you can see their presence. Similarly, your contacts can see your presence on their IP Centrex Contacts list. Presence means that others are able to see whether you are available, for example, I m available or I m busy. Icon What it means The green presence icon indicates that the user is online and ready for communication. The yellow presence icon indicates that the user is online but has been idle or away from their computer for more than ten minutes. The red presence icon indicates that the user is busy and does not want to be disturbed. The grey presence icon indicates that the user is offline and the only available contact method is calling or chatting. The question mark indicates that a subscription is pending and the contact has not yet approved sharing their presence. This icon indicates that the contact is busy on a call. This is an automated presence status. This icon indicates that the contact is busy in a meeting. This is an automated presence status. The Busy In Call status overrides the Busy In Meeting status so this one is only seen if there is a meeting but no call. You can set your own presence by tapping on the Presence icon from the status bar in all tabs view. Tap the Presence icon to open the My status screen where you can change your avatar, personal message, and presence status. Your avatar is the picture that represents you in your friends Contacts list and in chat screens. Tapping on an avatar opens a dialog with options to select an existing image, to take a new one with your phone camera, or to clear your avatar. You can enter a status message in the area next to the avatar. This status text is shown in your friends Contacts list. If you see the error message, Chat Unavailable, under any tab, it means that the XMPP connectivity has been lost for chat and presence; however, you can still make calls. In this case, you should contact your service provider. The presence update is only triggered by appointments and meetings that are either accepted by the user or made by them. Note that all-day meetings do not trigger a presence change to Busy In Meeting. This requires Outlook Integration. IP Centrex App for Android Mobile 13

18 Presence Instant Messaging Chat Tab Start a chat using one of the following methods: 1. Tap a contact from the Contacts list to open a contact card. From the contact card, choose the chat icon to start a chat. 2. From the options provided after a long press on a contact. 3. In the Chat History list, tap a contact entry to start a chat. 4. From search results, tap a contact to open the contact card and then choose the chat icon. Figure 7. Chat screen When you initiate a chat, the Chat screen opens. Chatting with a contact is possible only when you are both online. If your contact initiates a chat, you see a notification badge on the Chat tab and the entry appears at the top of the Chat History list. Once a chat opens, the name of the recipient is on the top bar and there is a presence icon flag before the name. The recipient s messages are presented in the orange background and the user is presented in the white background. Smiles can be added to messages by typing the corresponding character codes and by selecting from the smiley icons, (the smiley is displayed graphically in the message area). 14 IP Centrex App for Android Mobile

19 Presence Figure 8. Chat History screen The Chat tab shows a list of recent chats since the last login. If User A chats with User B multiple times, their discussions appear as one item in the list. Tapping the name opens the chat view (IM view) where new messages can be typed. Old messages are also shown. New incoming messages are indicated with a notification badge to the right of the name. The icon remains next to the name until the message is read. A long press on a contact opens the context menu with open chat and contact details (this is the same for the IP Centrex Contacts list). Chats are listed so that newest one is always on top. Chats are not in alphabetical order and are always listed with the most recent first. The Status bar in the Chat tab displays icons for Add Participants, Presence Status, and the Overflow menu. The Overflow menu displays the following options: Start group chart, Mark all as Read, About, Settings, and Sign out. IP Centrex Mobile App User Guide - Android 15

20 Presence Group Chat Start a group chat using one of the following methods: 1. In single chat session, tap the add participant icon to escalate from a single to a group chat. 2. On the chat screen, tap the Overflow menu icon and then select the start group chat option. 3. In the Chat History list, tap a group communication entry to start a group chat. When you initiate a group chat, the Chat screen opens. More participants can be added later to the chat using the add participant icon. Anyone in the group chat can add participants. However, removing participants is currently not supported. A group chat works the same way as a one-on-one chat. All messages from anyone are sent to everyone else. All contacts need to be online to be able to participate in a group chat. You cannot invite an offline contact to a group chat. A group chat history is saved and is available to view later from the Chat tab. A user can leave a group chat by selecting the Leave chat option. The chat is marked as offline and the user no longer receives messages from the chat. When tapping on the offline chat, the user re-joins the room and starts receiving messages. However, the user does not receive the messages that were sent in the chat while the user was outside of the room. The Clear History menu item behaves the same way as the corresponding option in the one-onone chat and removes the local history. The View Participants button opens a dialog that shows the list of participants in the group chat. Note: Deleting a chat room is not supported. Figure 9. Group Chat Add and Overflow icons 16 IP Centrex App for Android Mobile

21 Placing a Call Placing a Call Figure 10. Dial Pad Dial Pad Tab The Dial pad tab displays a dial pad and a text field used to enter numbers. The dial pad is one of the options used to make calls. There are two buttons below the dial pad: Call and Dial pad menu. The top text field also has a delete button that, when pressed, deletes one character at a time. On the digit 1, there is notification for voice mail. A long press on digit one connects you with your voic box. When there are no voic messages in your voic box the icon is gray. The dial pad menu can contains two options: Pull call and Retrieve call. Figure 11. Pull Call / Retrieve Call options IP Centrex App for Android Mobile 17

22 Placing a Call Make a Phone Call You can make a call using one of the following methods: 1. Tap a contact from the Contacts list to open a contact card. From the Contact details card, tap the headset icon to make a call. 2. Press and hold the contact name to see a Voice call option appear. 3. Open the dial pad, enter a phone number, and tap the Call button. (See Figure 11.) 4. On the Call History list, tap the headset icon to place a call. (See Figure 9.) 5. On the Chat screen, tap the headset icon to make a call. Figure 12. Contact card / Press & Hold Contact / Call History list 18 IP Centrex App for Android Mobile

23 Answer Call Placing a Call An incoming call is indicated with a ringtone. There are two options on the incoming call screen: Accept and Decline. If you decline the call, it causes the line to sound busy at the caller s end and they know that you rejected the call. Figure 13. Answer/Decline a Call 1. Tap Accept to answer the call or tap Decline to reject the call. IP Centrex Mobile App User Guide - Android 19

24 Placing a Call In Call Actions For calls made using the Data Connection of your android mobile device, the In Call screen, you can perform the following actions: End a call Mute your microphone Place a call on hold Adjust the volume Open the dial pad Add more participants to the call Transfer a call Talk and then transfer a call Make a conference call Park a call Transfer a call to a circuit-switched call View participants (of a conference call) Missed Calls and New Messages When you miss a call, the notification bar on the Android device shows a note. By tapping the missed call, you go to the History screen. Notifications, for example, missed calls or new messages, are also shown as badges on the tab icons. Message Waiting Indicator and Voice Mail Access The Message Waiting Indicator (MWI) service displays an icon and the message, You have XX pending voic messages on the notification bar on the Android device if you have pending voice mail messages. By tapping the voice mail notification, the application dials the voice mail access number directly and you can listen to the VM messages. Voice mail is also accessible with a long press of the dial pad 1 key (similar to how it is on a regular mobile dial pad). If voice mail messages are available, then the 1 key changes color. In addition, a voice mail notification is displayed as a badge on the Call tab icon. The number for new voice mails changes depending on how many are open or are new. The voice mail icon in the notification area has an associated badge that shows the number of new messages. 20 IP Centrex App for Android Mobile

25 Call Back and Call-Through Placing a Call The IP Centrex App for Mobile allows you to make outbound calls as your business caller ID using the mobile phone line of your android smartphone. Call Back and Call-Through are available calling options when making outbound calls using the IP Centrex for Mobile App, as long as the Mobility feature is properly configured. Once a call is made using the IP Centrex for Mobile App, the app checks to see that Mobility feature is enabled and configured with the phone number that matches the mobile number of your android smartphone. If it is configured this way, then the app provides outbound calling options Call Back and Call-Through. These options can be presented for every call or be configured to one or the other using in the Call Settings menu, under Outbound Calls. Call Back will trigger an inbound call to your mobile phone number, for you to answer. Once answered, IP Centrex will then dial the number originally dialed from the IP Centrex for Mobile app and use the outbound caller ID of the IP Centrex Seat. Call-Through provides a more natural dialing experience. When a call is placed using Call - Through, the app communicates transparently with IP Centrex to get a temporary phone number (intermediate routing number or IMRN) that will be dialed. The app then uses the android native dialer to dial the temporary telephone number. Once the call is connected to the temporary phone number, the number originally dialed from the IP Centrex for Mobile app will be dialed using the outbound caller ID of the IP Centrex Seat. Data Connection The IP Centrex App for Mobile can be used to make outbound calls using the available data connection of your android phone (WiFi or cellular data connectivity) as VoIP. This is not recommended as the sound quality of the call will be dependent on the quality of the data connection, which may not be optimized for VoIP calling. However, calls made using Data connection will be made using the IP Centrex for Mobile App and present many in-call options such as call transfer, three way calling, and more. Contact Name Lookup for Incoming Calls and Call Logs Whenever an incoming call does not have a calling name associated with it, IP Centrex App Mobile performs a local contact search. If the number matches one of the contacts on the mobile phone s Contacts list, the name is shown on the incoming Call screen along with the alert. When a user retrieves their call logs/history and the call log does not have a calling name associated with it, the client does a lookup in the local contacts and populates the name if a match is found. 3-Way Calling (N-Way Calling) IP Centrex App for Mobile supports network SIP-based conference calls with multiple participants. While on a two-way call, users can add a third party using the Conference button (this will only be visible if the call was made or received using Data Connection). It opens the address book on the device to search for and select the new participant. The supported mode is Blind Conference calling. The third party receives a call and they are added to the conference automatically as soon as they pick up. The Attended Conference mode, which prompts the third party to join or decline, is not supported in this version. Once the conference is established, the participants are shown on the Device screen. IP Centrex Mobile App User Guide - Android 21

26 Placing a Call Call Waiting You can have one active call at any one time if you receive a new incoming call and accept it. The existing call is put on hold and you can change between these two calls by using the Hold and Unhold buttons (these buttons will only be visible if the call was made or received using Data Connection. Call Transfer The client supports transferring Data Connection calls to another party. Two modes of transfer are supported: Attended Call Select Talk First from the menu and a second call is placed with the selected contact. If the call is successfully established, you can talk with the third party privately before completing the transfer by pressing the Transfer call button again. Unattended Call Select Transfer from the menu, the second party is transferred to the selected contact, and the current user is dropped from the call. These options will only be visible if the call was made or received using Data Connection. Call Pull Call Pull can be used in scenarios where a user has two devices, for example, an IP desk phone (aka IP Handset) and a mobile phone with the IP Centrex for Mobile App. If the user has an active call on the desk phone, this call can transferred seamlessly to the mobile phone via the Call Pull button on the app. Depending on the application, dialing settings, and service configuration, the call can be pulled to the mobile phone using Data Connection, Call back, or Call-Through. There is no interruption to the voice call. The Call Pull button will be visible if the call was made or received using Data Connection. For calls made or received using mobile phone line; e.g. Call back or Call-Through, dial *11 to initiate Call Pull. Call Recording The IP Centrex App Mobile client provides ability for the user to start, stop, pause, and resume a call recording. Call recording controls depend on the user s call recording mode configured on the server. The client supports the option to start recording a call before or during a call. Record call at call startup User A starts the application and signs in. User A establishes a call with User B. The call is automatically set in recording state. Record call on demand User A starts the application and signs in. User A establishes a call with User B. User A can pause and resume the call recording. User A enables call recording during the call and the entire call is recorded. 22 IP Centrex App for Android Mobile

27 Placing a Call Start, stop, pause, and resume a call recording User A starts the application and signs in. User A establishes a call with User B. User A starts, stops, pauses, and resumes the recording during the call. Visual indication for call recording User A starts the application and signs in. User A establishes a call with User B. User A starts call recording. User A can see the visual indication for call recording. Silent call recording monitoring User A is not configured to hear audio notifications for the call recording states. User A starts the application and signs in. User A establishes a call with User B. Call recording is in progress. User A can see a visual indication that the call is being recorded but no audio notifications are played. Conference Call Recording User A starts the application and signs in. User A establishes a call with User B. User A starts the call recording (optional). User A sees a visual indication that the call is being recorded. User A and User B hear an audio announcement with the call recording status. User A and User B hear an audio indication that the call is being recorded. User A creates a conference call with User B and User C. User A starts the call recording. User A sees visual indication that the call is being recorded. Users A, B, and C hear an audio notification that the call is being recorded. Users A, B, and C hear audio indication that the call is being recorded. IP Centrex Mobile App User Guide - Android 23

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29 Call History Call History The client supports the basic Call History. The bottom of the screen has filters for All calls, Received calls, Placed calls, and Missed calls. On the list of calls, there are symbols indicating whether a call was incoming or outgoing. The list of the call items consists of an icon showing what kind of call it was (a green arrow means incoming, a blue arrow means outgoing, and a red arrow means missed). It also shows the name, number, Unavailable status for the caller, and below the name, it shows the number, if available. To the right, the user can see the date of the call and the time the call was initiated. Tapping an item on the list opens the contact card where a call can be made to that number. Figure 14. Call History screen To view your Call History, open the Main tab and tap the Call History icon. IP Centrex App for Android Mobile 25

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31 Settings Side Navigation The side navigation view contains the following items: Call Settings Preferences About Help Sign Out Call Settings include many call settings that the user can toggle on/off and configure. Preferences include app sign-in preferences such as remember password and sign in automatically. Figure 15. Settings screen The About screen shows information about the client, for example, it shows the current client version number. Sign out exits and closes the client. IP Centrex App for Android Mobile 27

32 Placing a Call Help Pages The client provides web-based help that can be launched from the Settings view. Figure 16. Help page Use the following steps to open the Help screen. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Press the Help link. OR 1. From the Sign In screen, tap the gear shift icon. Result: A menu appears on the right. 2. Tap the Help menu. 28 IP Centrex App for Android Mobile

33 Call Settings Call Settings The client supports the following IP Centrex voice features, allowing IP Centrex supplementary services to be turned on or off using the native client Preferences window: Do Not Disturb Call Forwarding Always, No Answer, Busy, Not Reachable Remote Office Hide Number (Block outbound Caller ID) Mobility Outgoing Calls Simultaneous Ring Personal Call Waiting Own Phone Number Figure 17. Call Settings Menu IP Centrex App for Android Mobile 29

34 Call Settings Do Not Disturb When you activate this service, all calls are typically blocked by the server and sent to voice mail. Figure 18. Do Not Disturb screen Use the following steps to activate the Do Not Disturb feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Do not disturb link. 4. Tap the Enable checkbox and tap the Ring Splash checkbox if you want your device to alert you that the feature is activated during an incoming call. Call Forwarding When you tap on a different Call Forward option, you can enter a number to forward your calls as follows: Call Forward Always, Busy, or When Unreachable. 30 IP Centrex App for Android Mobile

35 Call Forward Always Placing a Call The Call Forward Always feature redirects all of your incoming calls to another number that you define. Figure 19. Call Forward Always screen Use the following steps to activate the Call Forward Always feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Call Forward Always link. 4. Tap the Enable checkbox and tap the Ring Splash checkbox if you want your device to alert you have the feature is activated during an incoming call. IP Centrex Mobile App User Guide - Android 31

36 Call Settings Call Forward No Answer The Call Forward No Answer feature redirects all of your incoming calls to another number that you define when you are unable to answer the phone within a predetermined number of rings. Figure 20. Call Forward No Answer Use the following steps to activate the Call Forward No Answer feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Call Forward No Answer link. 4. Enter the number to which you want your calls forwarded if you are unable to answer. 5. Tap the Enable checkbox followed by the OK button. 32 IP Centrex App for Android Mobile

37 Call Forward Busy Placing a Call The Call Forward Busy feature redirects all of your incoming calls to another number that you define when you are on an active call. Figure 21. Call Forward Busy Use the following steps to activate the Call Forward Busy feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Call Forward Busy link. 4. Enter the number to which you want your calls forwarded if you are on another call. 5. Tap the Enable checkbox followed by the OK button. IP Centrex Mobile App User Guide - Android 33

38 Call Settings Call Forward Not Reachable The Call Forward Not Reachable feature redirects all of your incoming calls to another number that you define when the phone system is not operational; e.g., due to a power outage, cable cut, or device connection issue. Figure 22. Call Forward Not Reachable Use the following steps to activate the Call Forward Not Reachable feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Call Forward Not Reachable link. 4. Enter the number to which you want your calls forwarded when the phone system is not operational. 5. Tap the Enable checkbox followed by the OK button. 34 IP Centrex App for Android Mobile

39 Remote Office Placing a Call This service allows the use of any phone as the office phone from a charging and numbering perspective. For instance, a hotel room phone can be used as the office phone. Figure 23. Remote Office Use the following steps to activate the Remote Office feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Remote Office link. 4. Enter the phone number where you can be reached so you can make calls as your business caller ID. 5. Tap the Enable checkbox followed by the OK button. IP Centrex Mobile App User Guide - Android 35

40 Call Settings Hide Number You can hide or display your number when calling or communicating with other parties or contacts. Tap the Enable checkbox to mask your number or set it to Disable to display your number. Figure 24. Hide Number Use the following steps to activate the Hide Number feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Hide Number link. 4. Tap the Enable checkbox followed by the OK button. 36 IP Centrex App for Android Mobile

41 Mobility Placing a Call Make and receive business calls on the telephone line of your mobile smartphone. Configuring the various options within Mobility will determine how incoming calls to your IP Centrex Seat will be routed to your mobile phone line and how you can make outbound calls as your IP Centrex Seat using your mobile phone line (Call Back and Call-Through). Figure 25. Mobility Use the following steps to activate the Mobility feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Mobility link. 4. Enter the phone number to designate how incoming calls to your IP Centrex Seat will be routed to your mobile phone line and how you can make outbound calls as your IP Centrex Seat using your mobile phone line where you can be reached. 5. Tap the OK button. IP Centrex Mobile App User Guide - Android 37

42 Call Settings Outgoing Calls Outgoing Calls can be configured to ask upon every outbound call attempt, or configured to always use Data Connection, Call Back, or Call-Through. Simultaneous Ring Personal Choose other telephone numbers that will simultaneously ring when receiving incoming calls on your IP Centrex Seat. Figure 26. Simultaneous Ring Use the following steps to enable the Simultaneous Ring feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Simultaneous Ring link. 4. Tap the Enable checkbox. 5. Tap the Do not ring my simultaneously ringing numbers if I m already on a call box if you want to prevent other phones from ringing when you are engaged in an active call. 6. (Optional) Tap the Answer confirmation required box if you want to add a requirement that a numeric code be entered before the call can be answered. 38 IP Centrex App for Android Mobile

43 Call Waiting Placing a Call Enable or disable call waiting. While disabled and on a call, incoming calls will be treated as busy. Otherwise, you will be notified of additional inbound calls while on a call. Figure 27. Call Waiting Use the following steps to enable the Call Waiting feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Call Waiting link. 4. Tap the Enable checkbox followed by the OK button. IP Centrex Mobile App User Guide - Android 39

44 Call Settings Own Phone Number Own Number is used in conjunction with the IP Centrex Mobility service, and more specifically, with the Call-Through calling mode. The user should provide their mobile device telephone number in this field. This number should match the number configured in IP Centrex Mobility for the Call-Through functionality to work. Figure 28. Own Phone Number display Use the following steps to enable the Own Phone Number feature. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Own Phone Number link. 4. Enter your mobile phone number in the text field. 5. Tap the OK button. Search Company Directory The client supports a directory search of the IP Centrex enterprise directory. The search is performed in a separate input field in the Contacts tab. When you tap the search icon, the search view opens; and after a search, the enterprise directory search results appear with the names and numbers. The default starting screen for a search shows the screen when the user has pressed the search icon. Typing in characters starts the filtering process through the contacts. The search is performed in both the XMPP contacts lists, as well as the directory list. Taping the back key minimizes the keyboard, hides the search bar, and empties the search result. There is no hard key menu in the directory search results listing view. A long press on a name opens the context menu and hides the keyboard but keeps the search bar with the characters. A short press opens the contact card. The context menu contains the following options for the directory list: Data Connection call Contact card 40 IP Centrex App for Android Mobile

45 Multi-Device Multi-Device IP Centrex Mobile App provides support for users with multiple devices. This includes several features: Chat invitations are sent to all devices. Before the session is accepted, messages are sent to all devices, and once answered, the chat messages go to the device that has sent a reply message. Retrieving one s own presence notifications, when another client updates the user s presence. The client updates its own status based on the information it receives from the server. Accepting a shared presence invitation in one client is also recognized by another client, and both clients start receiving presence updates. A new presence subscription made in one client is recognized in another. If the contact blocks the invitation, there are presence notifications from the server to all of the user s clients indicating that the subscription was terminated, and this information is shown to the user. If the client receives two presence authorization requests from two or more devices for the same user, it only shows one request to the user. Removing a contact from a Contacts list in one device is recognized in another client, and the Contacts list is updated (that is, the contact is removed) in the other client as well. IP Centrex App for Android Mobile 41

46

47 Troubleshooting Troubleshooting The troubleshooting function can be used if there are issues encountered with the application. It collects and sends diagnostic information to a predefined support address that is configurable via the branding process. This helps support personnel to identify the issues. The information sent consists of the application and media engine diagnostic logs. Troubleshooting is managed by a menu entry in Settings. It can be accessed from two places in the client: From the Help button on the Sign In screen This opens the Settings screen that contains the help and troubleshooting-related entries. This can be used before the user has signed in, which is most often for cases when a user has issues with signing in or connectivity. From the General Settings screen Help and troubleshooting entries are available at the bottom of the Settings menu. These are accessible while the user is logged in. Figure 29. Troubleshooting screen IP Centrex App for Android Mobile 43

48

49 Sign Out Sign Out You have two ways to sign out of the IP Centrex App for Android. See below for instructions on how to use either method. Figure 30. Sign Out screen options Use the following steps to sign out of the App. 1. Tap the menu icon ( ) to the left of your presence flag in the upper left corner of your screen. Result: The Preferences menu options appear. 2. Tap the Call Settings link. 3. Tap the Sign out link at the bottom of the screen. OR 1. From the Main window, tap the bar icon ( ) in the upper right corner. 2. Tap the Sign out option. IP Centrex App for Android Mobile 45

50

51 Other Features Other Features Deployment Configurations for IM&P and Audio The mobile client can be deployed in several different configurations, based on configuration file parameters as follows: Primarily as an Instant Messaging and Presence (IM&P) client only (no audio support) Primarily as a soft client with audio only (no IM&P) Primarily as a Unified Communications (UC) client with audio only (IM&P and audio) Primarily as a UC client with audio and IM&P Click-To-Dial For more information regarding which functionalities are available in your version of the client, contact your service provider. Version Control Version control is supported using the Android market mechanisms. When a new release is available, the old version is removed from the market and users of the previous version are notified about the update possibility. Privacy Management IP Centrex App supports authentication with a user name and password for different services and servers requiring authentication. For convenience, the end user can save a user name and password for different realms. When the end user adds contacts to the Contacts list, these contacts receive a New Subscriber dialog asking whether they allow the end user to see their presence. This information is stored in this contact s presence policies. At any time, the user can edit the presence policies, (which are stored on the server). The user can see all contacts that are allowed to view the user s presence (white list) and users that are not allowed to view the user s presence (blacklist). This feature requires a compatible presence server. Firewalls and NATs The client supports rport (RFC 3581) for Network Address Translation (NAT) traversal and using the client behind a firewall. However, it is assumed that the client is mainly used with a session border controller (SBC), which also provides support for NAT traversal for several key features, such as calling (that is, currently unlikely to work without an SBC). End of Document IP Centrex App for Android Mobile 47

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