Android Softphone App for the Opera IP System. Installation and user guide

Transcription

1 Android Softphone App for the Opera IP System Installation and user guide

2 Android App Manual Specifications are subject to change without notice. Facilities described may or may not be supported by your network. Opera 240, Opera 20 IP, Opera Cloud and Operafone are the registered trademarks of MDS Gateways. This documentation refers to: software version for the Smartphone app and software version or higher for the Opera control unit (cloud or CPE). DM-1072 rev 1 Page 2

3 Android App Manual Contents 1. Overview of the Android softphone app 5 2. System manager programming of the PBX for the Smart phone apps Install registration licences on the System Allocate softphone licences to system users Manual port forwarding, if the modem router at the system site does not support UPnP Program the voice path, GSM or VoiP Note the user s IP registration name and PIN Installing the softphone app on the smart phone Enter system IP registration data in the app Advanced settings Using the Android Softphone Dialling from your Smartphone Contacts list Program a flip key to toggle between VoIP and GSM Page 3

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5 1. Overview of the Android softphone app Android App Installation The Android Softphone App is the extension of the Opera system to your Android smart phone giving you Fixed Mobile Convergence with Hold and Transfer of calls and presence information for colleagues. Enjoy all the benefits of the Opera PBX from your smartphone. Single number for both fixed and mobile devices. Incoming calls to your fixed desk phone are automatically routed to your smart phone. Dial from your smartphone contacts list or the PBX phone book. All outgoing calls from your smart phone App use your fixed Calling Line Identity number on the Opera system. See the status of colleagues in real time. Busy on mobile device status is indicated to other users. Call history - missed calls, received calls, dialled calls. Manage your voic s. The PBX may be programmed to send all your app calls over IP or to the GSM network when you are off site and over Wifi on your LAN. Flip during a call from VoIP to GSM service or the other way, depending on signal quality For a detailed user instructions on the system phone functionality of the app, please refer to the Operafone Executive system phone manual at For instructions on browser based function key programming, please refer to the browser based user programming and call handling guide at same address. DM 1072 Page 5

6 2. System manager programming of the PBX for the Smart phone apps The use of the Android Smartphone App requires a licence on the Opera control unit. This licence must be purchased from your Opera system supplier and can be installed remotely by your supplier on the Opera system. Alternatively, you may receive the licence key from your supplier and install it manually. DM 1072 Page 6

7 2.1. Install registration licences on the System To install the licence key manually, connect to the browser programming interface of the Opera by typing the IP address of the system (LAN default ). Click on System Licences, on the main page, under System Settings. Paste the licence key into the first free position in the table on the System Licences page and press SAVE. The system must now be re-started in order to implement the licence changes. You can do this by going to the System Maintenance page and pressing the Restart System button. This will cause any calls in progress to be cleared and therefore should only be done when the system is not busy. DM 1072 Page 7

8 2.2. Allocate softphone licences to system users When the system has re-started fully, allocate the new licences to individual users. Connect to the main configuration page as described above and click on the link IP Phone Licensing under User Settings. On the IP Phone Licensing page, click on the link Softphones in the top right hand corner to display the following page: The number of Android Softphone licenses available is indicated at the top of the column. You can allocate an Android softphone license to a user by ticking the box in this column opposite the username and pressing SAVE. If the user you seek is not on this page, you may display additional users by clicking on the page links at the bottom right hand corner of this page. DM 1072 Page 8

9 2.3. Manual port forwarding, if the modem router at the system site does not support UPnP In order to use the app off-site, outside the range of the Local Area Network (LAN), the app must be able to register with the system across the company modem router firewall. If the SIP ports of the modem router are not open by default and if the modem router does not support UPnP, the appropriate WAN ports on the modem router Gateway must be forwarded manually by accessing the modem router Gateway browser programming. UDP packets, typically on WAN ports to of the Gateway, should be forwarded to the local IP address of the PBX system, in the case of the Opera 240 (ports to in the case of the Opera 20 IP). TCP packets on port 5075 and packets on browser port 7000 on the Gateway should also be forwarded to the system port 80. It may well be necessary to lower the level of Firewall protection on the modem router. DM 1072 Page 9

10 2.4. Program the voice path, GSM or VoiP The system can be programmed to set up the voice path for calls to and from the app using either the GSM network or the VoIP network. The IP data network (e.g. 3G or WiFi) is always used by the app for call control and management. The system manager programs GSM or VoIP for the voice path for each user, on the Fixed Mobile Service page. The GSM numbers of the users handsets must be entered on this page in the GSM Number column to allow calls via the app to use the GSM network. For GSM voice path calls on the app, the app sends a call request to the system. The system responds by dialling out the app on GSM. In the case of Android, the app will autoanswer, provided the user has ticked the Autoanswer option in the advanced settings menu on the smartphone app. Once answered, the voice path is GSM. All call control, via the keys on the app, is over IP. DM 1072 Page 10

11 2.5. Note the user s IP registration name and PIN The Android softphone App can now be registered on the Opera system using the user s IP registration name and registration PIN. These can be found on the IP Phone Registration page under User Settings. The Opera system is now ready to register the Android softphone App. DM 1072 Page 11

12 3. Installing the softphone app on the smart phone Go to the Google Play Store, by clicking the icon on your smartphone. Search for the App using the search words Opera Softphone. Follow the instructions on the Play Store to install the App Enter system IP registration data in the app The first time you run the app you must fill in your account settings in order to register with the server PBX. Press the Android device menu key to get to following screen on the Phone app. Then press the Settings key to get to the settings screen, Press the associated drop down menus and enter the registration details as follows. You may need to get registration details from the system administrator.. Press OK to save changes. First enter the IP address of the PBX system (server). DM 1072 Page 12

13 The local LAN IP address of the system is entered at primary IP address field. Press OK. The public WAN IP address of the system is entered at the secondary IP address field. This will facilitate registration to the system from outside the local WiFi range. Please note that using the app while roaming, for example over 3G, may render you liable for considerable costs by your mobile operator, depending on your data plan and your contract with your operator. Enter the User IP registration name and User IP Registration PIN, as they appear on the system IP Phone Registration browser programming page, under User Settings. In the field Registration Name, enter your IP Registration Name followed by the suffix.android as shown. The suffix allows the Opera system to associate this registration with your Android device. (Note: you should also add the suffix. desk to the registration name in your desk phone. This can be done by pressing and holding the menu key for 5 seconds and entering the suffix after the registration name in Registration Info ). DM 1072 Page 13

14 The Port number refers to the signalling port used for registering with the Opera system and is set to 5075 by default. DM 1072 Page 14

15 3.2. Advanced settings Pressing Advanced Settings displays the following options. Click on Ring Tone, to select a tone for the App from your smartphone Ringtone folder. Tick the Auto Start option to run the app when the smartphone is powered up. The Line Access Code, National Access Code, International Access Code and Country Code are normally set by default but may be changed on this page if necessary. TIP: Once the app is installed into your phone, you should drag the icon out to the phone desktop for easy starting. DM 1072 Page 15

16 4. Using the Android Softphone The Android smartphone brings all the features of the Opera Executive phone to your mobile and you can use it in the same way. There are additional features on the softphone, such as dialling from the smartphone contacts list and flipping between VoIP and GSM Dialling from your Smartphone Contacts list Press and hold the green off-hook key on an Android smartphone. This allows you to select a contact from your smartphone list and to dial this contact directly Program a flip key to toggle between VoIP and GSM The Opera system may be programmed to send all your app calls over the GSM network when you are off site and over Wifi on your LAN. If the system is programmed to allow you use both VoIP and GSM voice paths, you can flip during a call from VoIP to GSM or vice versa, depending on signal quality. In order to use this feature you need to program a function key on your softphone from your PC, at the browser based programming, or manually as follows. Press the Menus key, Scroll down to Phone Settings Press Select Scroll down to Define Function Key Press Select DM 1072 Page 16

17 Press Redefine keys Scroll Down to select which key you wish to program with this function Press Select Scroll down to FMS (Flip to GSM) and press Select Press the red on-hook key to exit. Android App Installation When you are on a call you now will have the option to flip between VoIP and GSM by pressing the function key which you have defined here. DM 1072 Page 17