UW Oshkosh IT Plan Submission January, 2014

Size: px
Start display at page:

Download "UW Oshkosh IT Plan Submission January, 2014"

Transcription

1 UW Oshkosh IT Plan Submission January, 2014 Information Technology & University Strategic Objectives 1. How the plan was developed. The University s administrative team drafted seven Key Operational Plans. A web site was created for the Key Operational Plans to engage as many diverse segments of the campus community as possible in providing feedback on the draft plans and to provide an opportunity for a meaningful exchange of ideas among participants. Executive summaries, complete drafts and Feedback Questions for the Key Operational Plans were posted at The IT plan was available for feedback. Comments and suggestions from the campus community were received and analyzed. Thematic analyses of feedback were prepared for the campus community. University Division, College, and Governance feedback was then completed. The second draft was available for comment before the final plan was completed. The IT plan is updated annually. 2. Information Technology Plan Principles. The following principles are used when acquiring and implementing hardware, software applications, databases, academic and administrative systems. Academic program needs and Administrative requirements drive Information Technology activities. This plan focuses on using technology to (1) improve the teaching and learning experience at UW Oshkosh and (2) improve the administrative systems needed to support the University s mission and goals. Information Technology resources are implemented in a manner that will serve the overall campus. Hardware and software resources are implemented in a manner that will serve the maximum number of campus constituents. Information Technology resources will be as open as possible while protecting the integrity and security of personally identifiable data and the privacy of individuals to whom the data pertains. The use of IT resources is guided by the Acceptable Use of Computing Resources Policy that addresses privacy, intellectual property rights, relevant laws, and individual responsibilities to avoid infringing on the rights of other users of the University s technology resources. 3. How the plan is measured. Standardized survey instruments are used for Information Technology (IT) assessments across institutions. Where feasible, hard data (timing and measurements) are used to assess the performance of computer systems and the overall network.

2 Customer services such as the Help Desk and Office Productivity Training use a continuous improvement assessment instrument. Learning Technology in the classroom is based on usage data. General IT surveys are randomly distributed in General Computer Access (GCA) labs each semester. Annually, the plan is presented to the Chancellor s Administrative Staff for review. 4. How the plan is tied to the University s strategic objectives. The IT plan is aligned with the University s strategic objectives through the IT plan goals. The University s seven key operational plans are integrated to facilitate the achievement of strategic objectives. The key operational plans are reviewed annually by the Chancellor s administrative staff to ensure alignment with strategic objectives. Usage data are used to measure and tie learning technologies (lecture capture, interactive response systems, etc.) to strategic objectives. 5. Format and accessibility of the IT plan. Format. Executive Summary Vision Mission IT Planning Principles Current Technology Environment Funding for Information Technology Current trends and future directions in Higher Education IT Department Operational Plans Network Operational Plan (Addendum: Network Security Plan) UW-Oshkosh e-services IT Assessment Plan Networking Group Risk Assessment Inclusive Excellence and Technology Telecommunications Master Planning The complete IT Plan is available online. 6. How critical objectives are identified. Critical objectives are identified by the IT unit directors based on input from the SIS Working Group, Secure Storage of Sensitive Data Group, Academic Computing Users Group, IT Staff recommendations and interaction with campus users, and submitted to the Enterprise Executive Committee for approval or re-prioritization. Based on executive perspectives and recommendations, the Enterprise Executive Committee establishes critical objectives and reassigns priorities as needed.

3 7. Timeline. Critical objectives identified in the IT plan have associated timelines for completion. Complex strategic objectives use milestones to manage project timelines. 8. IT Plan Governance. The IT plan is reviewed with the Academic Computing Users Group (ACUG) and the SIS Working Group. Major changes are reviewed and approved by the Enterprise Executive Committee. The Chancellor s administrative staff reviews the IT Plan annually. 9. Major Themes of the IT Plan. Faculty and learning technologies Technology infrastructure New technology initiatives UW Oshkosh IT Plan does not have any IT projects exceeding $1,000,000 or projects that are vital to the functions of the institution such that failure to complete the project on time or on budget would prevent the campus from running any of its enterprise-wide systems or fulfilling any of its essential missions of instruction, research, extended training or public service for 30 days. Projects in progress Network Performance - increase bandwidth Wireless Upgrade The original goal for Campus Wireless was merely coverage - be able to find a signal from anywhere on campus. Usage has exploded since that early plan so IT has been working on understanding the needs for campus wireless and fulfilling them. This year we secured funding of $120,000 from the Student Technology Fee to improve the quality and quantity of campus wireless by replacing old wireless access points, adding more wireless access points and installing them to meet expressed academic needs. Costs: $120,000 covered by STF and 120 hours Telecommunications and Networking staff Core Network Switch Upgrade WiscNet Delivers 10Gb networking to campus, but our campus core switches can only handle 1Gb. We need to start an RFP to determine our needs and determine a solution. According to preliminary work by Brian Trost, prices could be anywhere from under $100,000 to $250,000 depending on the solution. Last year we enhanced the campus firewall to increase our

4 available bandwidth from 650Mb/sec to 1Gb/sec and currently aren t exceeding that limit, but based on historical trends, we will reach that limit within two years. Costs: $200,000 and 240 hours Directors, Network and Server Support staff VMWare Server Upgrade We currently have five servers connected together as a cluster to provide shared memory and processors for virtual servers. These five physical servers support about 50 virtual servers. The physical servers are now approaching 5 years of service and will no longer be under warranty, so they need to be replaced. While some applications are now hosted on the web, there is still considerable demand for campus servers. IT would also like to move PeopleSoft from separate physical servers to the campus Enterprise Virtual Server cluster. We plan to replace the three oldest this year and decide on the rest after infrastructure planning is complete. Costs: $20,000 and 30 hours of Server Support and VMWare Administrator WiscNet Replacement WiscNet Delivers 10Gb networking to campus, but UW System is ending it s cooperative contract with WiscNet. The costs are unknown at this time. Web Infrastructure Replacement We need new servers to run our growing Plone web site installed base, currently almost at 300 web sites. The current set of servers was purchased in 2006 and have been in need of replacement since last year as they age in terms of performance and warranty coverage. New servers purchased today would be far more capable of supporting our needs. The Intranet has been rapidly growing, with dozens of workflow applications each having many users logged in to fill out forms and move them through business process workflows, and with more units planning to deploy their own workflows. Intranet users see customized dashboards, live reports, and integrated data feeds from other campus systems such as PeopleSoft, and these features require more computing power. The public face of the University, in particular the home site and all the college sites, will benefit by being served on the much faster servers available today. Every day, content creators from across the University will see faster response and load times in their web browsers, encouraging them to maintain current web content. Cost: $20,000 and 30 hours of Intranet and Server management staff. Enterprise Storage Solution Consolidate from three SANs to one, set standards for what is stored on the SAN, consider cloud storage. Costs: $200,000 and 240 hours Directors, Network and Server Support staff Enterprise Virtual Server Infrastructure Separate from the upgrade to handle the current load. Costs: $100,000 and 240 hours Directors, Network and Server Support staff

5 Customer Service - improve customer access to IT support Deployment Web App IT is working on a project to standardize computer names, which would allow us to more easily track hardware through its lifetime on campus. The web app also decreases the time it takes to setup a computer. Costs: $5,000 and 120 hours for Deployment staff WC Online The Writing Center used an application called Tutor Trac to schedule appointments. Tutor Trac was found to have major security problems and had to be taken offline. WC Online is a hosted service that will provide the functionality in a web 2.0 environment. IT will facilitate the project management and implementation. Less than 40 hours of IT time will be required to integrate with the campus directory for standardized login (NetID/LDAP). Implementation will begin this summer and should take only a few weeks. Costs: Approximately $800 and 20 hours Network staff 25 Live 25 Live is an event and room scheduling application that will be used to reserve conference and academic spaces. It is championed by Sara Ann Suwalski and will initially be rolled out for Reeve Union with the rest of campus to follow. IT will be involved with facilitating project management and in establishing the interfaces between PeopleSoft. At least 160 hours of IT time will be required, 80 of it going to application development. Planning has already begun, and implementation should start later this summer. The initial implementation should take 4 to 6 months. Costs: $80,000 covered by STF and 120 hours PS Developers and Administrators Managed Print Services IT staff have been working with HP to quantify the cost of printer service on campus. The majority of the printing and costs are from the 17 printers in the student General Access Labs and Library. Printer repair and downtime affect all of the student computer labs as well as most business offices on campus. The time staff spend on printer repair is considerable. Rather than pay for extended warranties and the time and cost to have existing staff certified in printer repair, we are proposing to follow Madison and Milwaukee in contracting for Managed Print Services. We have a proposal that would cover 50 campus printers for $9,000 per month. The cost is per page printed, not per printer, and it includes provision of toner, but not paper. The majority of the pages (91%) are from the 17 printers mentioned above. There are approximately 280 network printers on campus. We have extrapolated the HP report to estimate $13,000 per month to cover all of the network printers on campus. Approximately $8,000 of that would be covered by Student Technology Fee as part of their continuing support for free printing for students. The remaining $5,000 per month would be split among the units with network printers based on the number of pages they print.

6 Costs: $156,000 and 40 hours of staff time to work out the process After Hours Help Desk The current Help Desk operates in Dempsey Hall from 7:45am to 4:30pm Monday through Friday. The first week of the semester we extend hours to 6:00pm. Volume of calls, walk-ins and s do not really support full-time staffing of the Help Desk beyond regular hours, yet there is a need for support beyond 4:30pm. We will explore ways to use the Halsey Lab Consultants for Help Desk support after 4:30pm. Halsey is our 24-hour computer lab, so it is already staffed. We need to plan what service will be offered and how to offer it without disturbing the students using the Halsey lab after 4:30pm. Costs: $10,000 additional, continuing Student Assistant funding and 30 hours for Director, Help Desk Manager, and Lab Manager FootPrints Self Service/Knowledge Base FootPrints is the Help Desk issue tracking application that IT recently implemented. The Knowledge Base will provide basic technology answers to the campus to search and resolve their own issues, if possible. If not, the Self Service feature will make it easier for them to submit their requests for service and check on progress of that request. Costs: $5,000 and 40 hours for Director, Help Desk managers, and FootPrints Team members PeopleSoft Mobile Application With the new tools release, Oracle will be including a delivered mobile application designed to be used with smartphones and other mobile devices. This will allow us to integrate directly with PeopleSoft, giving us functionality that would have been difficult, if not impossible, for us to do on our own. IT will begin working with IMC and MIO later this fall to kick off a mobile computing project that will make use of this new application. Costs: $5,000 and 400 hours PS Developers Security - reduce risk of data loss Palo Alto Edge Firewall Palo Alto is the new campus edge firewall, the first line of defense for campus security. To complete the work begun last year, IT will add the second Palo Alto 5050 to the configuration to provide redundant failover and remove the old Cisco firewall to increase bandwidth capabilities. In addition to the hardware work will be done on the firewall rules, reversing the old philosophy of allow everything/block known risks to the new standard of deny everything/create exceptions for known needs. Costs: $10,000 and 80 hours of Networking and Security staff Two-Factor Authentication

7 HRS will require use of this technology to increase and improve data security. It will be furnished and installed by UW System. Costs: $5,000 and 20 hours Network, Server, and/or Desktop Support, depending on UW System s needs Security Training and Awareness About half of the data security exploits are based on user behavior, so training users to recognize and avoid these threats is part of IT s plan to protect campus data. IT Security staff have presented to campus governance groups and created a video to show how their web surfing behavior can put campus data at risk. IT is also working with key data providers to create a dynamic website that will help campus users keep their data safer. Costs: $5,000 and 320 hours Security Team, Trainers, Web Content Network Intrusion Detection Security staff have been building this tool for the past year. It is monitoring network traffic on Dempsey first and second floor. We recently able to spotted an intrusion on a Financial Aid computer that could have cost the University thousands of dollars in liability if it had gone unchecked. The Network Intrusion system gave warning about the virus and was responded to in about 10 minutes. As it passes the beta testing IT will need to plan for how to extend the coverage of this system across campus. Costs: $5,000 and 40 hours Security staff Enterprise Log Search and Archive (ELSA) Computer servers and systems log activity and errors. The logs are generally large text files. Rather than searching through all of these different text files to find or detect problems, ELSA allows us to more easily organize and search all of this information. Today we are using an old server to test and develop ELSA. We need to purchase a new server, standardize data storage formats, and add more of the server and system logs for review. The information provided helps us prevent and track potential data loss. Costs: $15,000 and 30 hours Network and Security staff Identity Finder Identity Finder finds sensitive data, cleans or destroys the data, but if users need it and object to storing it on S: we need to encrypt the data. We ran a pilot implementation of Identity Finder on Academic Computing last month. We are still waiting for the final report on that pilot before we proceed with further implementation. We would like to implement data encryption on the servers but can t until the software vendor creates a Mac OS client so Mac computers can access the S: drive. We can, however, proceed with encrypting individual hard drives. We will review the final report the week of July 1. Costs: $10,000 and 240 hours Security and Directors Encryption

8 Once we identify where sensitive data is being stored, we will take appropriate action to protect it. One option for protection is data or disk encryption. We are currently waiting for the encryption software vendor, Sophos, to produce a client that will work on Macintosh OS. Without that we cannot encrypt the central campus storage. Laptops and other areas requiring further security will be looked at for further data encryption. Costs: $30,000 and 240 hours Security and Directors Disaster Recovery - minimize risk of downtime and productivity loss Service Catalog We have begun the process of developing an IT business continuity plan based around a standard service framework. IT has been meeting with MIO to create a service library of functions that we offer to create a disaster preparedness plan. We hope to have the initial planning completed by this fall. The service library will also be used to provide a catalog of services for our customers. Costs: 100 hours Directors PeopleSoft Backups - Oracle RMan As the PeopleSoft upgrade ends, we will begin the process of moving our backups to the Oracle delivered RMAN product. This will allow us to greatly reduce the downtime of PeopleSoft and improve our disaster recovery abilities. We will also create a standby database that will be used for disaster recovery should the primary database fail. This project will take 2-3 months and will require a consultant. I am budgeting $15,000 for new hardware, $70,000 for consulting time (12 weeks). Costs: $85,000 and 20 hours PS Administrators Faster/Off Site Backups Current data backups rely on data tapes, which are slow and present a greater risk of failure. We transport a set of tapes off-site to a bank vault once a week. Backing up to another hard drive is faster and if the other hard drive is located in another building or city, we have an automatic off-site backup. IT will research this type of disk drive backup along with partnership opportunities with other UWs for off-site storage. A group of CIO s from the eastern side of the state have begun preliminary discussions. Cost: $50,000 and 80 hours Directors, Server and Network staff

FY15 UW-Parkside Institutional IT Plan Report

FY15 UW-Parkside Institutional IT Plan Report FY15 UW-Parkside Institutional IT Plan Report A. Information Technology & University Strategic Objectives [1-2 pages] 1. How was the plan developed? The plan is a compilation of input received from a wide

More information

Cosumnes River College Planning

Cosumnes River College Planning Cosumnes River College Planning TITLE: Information Technology Strategic Plan, March 2014 OFFICE OF PRIMARY RESPONSIBILITY (OPR): COLLABORATIVE GROUPS: REFERENCED DOCUMENTS: Learning Resources and College

More information

PROGRESS REPORT on ACTION PLAN FOR 2010-2012. February 1, 2011. 20010/2011 Technology Council

PROGRESS REPORT on ACTION PLAN FOR 2010-2012. February 1, 2011. 20010/2011 Technology Council Technology Plan 2015 PROGRESS REPORT on ACTION PLAN FOR 2010-2012 February 1, 2011 20010/2011 Technology Council Kathy Pletcher, Associate Provost Information Services, Chair Derryl Block, Interim Dean

More information

ACME Enterprises IT Infrastructure Assessment

ACME Enterprises IT Infrastructure Assessment Prepared for ACME Enterprises March 25, 2014 Table of Contents Executive Summary...2 Introduction...2 Background...2 Scope of IT Assessment...2 Findings...2 Detailed Findings for Key Areas Reviewed...3

More information

Technology Services Strategic Direction

Technology Services Strategic Direction Technology Services Strategic Direction 2014-2016 Update If we are not serving the student directly, we are serving someone who is Who we are: Technology Services currently reports to the Vice Chancellor

More information

Eastern Illinois University information technology services. strategic plan. January,

Eastern Illinois University information technology services. strategic plan. January, Eastern Illinois University information technology services strategic plan January, 2014 Introduction With the selection of emerging technologies as one of the six themes of the university s recent strategic

More information

Upper Perkiomen School District

Upper Perkiomen School District Upper Perkiomen School District Network Infrastructure Review Executive Summary Prepared by 1001 James Drive, Suite A15 Leesport, PA 19533 610 916 9400 www.jlrconsulting.com Date: March 10, 2015 Report

More information

AGENDA ITEM BACKGROUND TO: GOVERNING BOARD ITEM NUMBER

AGENDA ITEM BACKGROUND TO: GOVERNING BOARD ITEM NUMBER TO: GOVERNING BOARD AGENDA ITEM BACKGROUND DATE FROM: PRESIDENT SUBJECT: Information Technology Update April 11, 2011 ENCLOSURE(S) REASON FOR BOARD CONSIDERATION INFORMATION Storage Area Network (SAN)

More information

Citrus College. Technology Master Plan 2009-2014 Adopted 2011

Citrus College. Technology Master Plan 2009-2014 Adopted 2011 Citrus College Technology Master Plan 2009-2014 Adopted 2011 Citrus College District Information Technology Master Plan 2009-2014 2011 Update Table of Contents Planning Overview... 3 Background... 4 Factors

More information

2013 USER GROUP CONFERENCE

2013 USER GROUP CONFERENCE 2013 USER GROUP CONFERENCE Server Management Options Managed Services Overview ASP Hosted Overview OpenEdge Management / OpenEdge Explorer OpenEdge Managed Demo Skyward Managed Services The intent of the

More information

Texas Transportation Institute Information Resources Strategic Plan 2012 2016

Texas Transportation Institute Information Resources Strategic Plan 2012 2016 Texas Transportation Institute Information Resources Strategic Plan 2012 2016 June 2012 Information Resources Strategic Plan 2012 2016 Texas Transportation Institute The Texas A&M University System The

More information

IT Consulting Services Desktop Support Service Levels are available online. IT Consulting Services Comparison

IT Consulting Services Desktop Support Service Levels are available online. IT Consulting Services Comparison Computing Services - Desktop Support & [Organization] Information Technology (IT) Service Level Agreement for Fiscal Year 2013 This document outlines the services provided by the Desktop Support Program

More information

SaaS Service Level Agreement (SLA)

SaaS Service Level Agreement (SLA) SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements

More information

Client Hardware and Infrastructure Suggested Best Practices

Client Hardware and Infrastructure Suggested Best Practices Client Hardware and Infrastructure Suggested Best Practices While it is the responsibility of our Clients to support their hardware and infrastructure, the Pretty Good Practices below are provided for

More information

North Florida Community College

North Florida Community College North Florida Community College Technology Plan Table of Contents Executive Summary... 3 Technology Vision... 5 Annual Initiatives... 6 2010 Data Center Expansions... 6 The Next 3 Years... 6 Technology

More information

FY13 IT Strategic Plan Assessment Report

FY13 IT Strategic Plan Assessment Report FY13 IT Strategic Plan Assessment Report Introduction The IT strategic plan, adopted in 2012, identified five major issues related to information technology: 1) infrastructure; 2) IT culture and management;

More information

Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson

Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson Texas Skyward User Group Conference Skyward Server Management Options Jeffery Thompson Server Management Options Managed Services Overview Secure Cloud Computing (SCC) Hosted Overview OpenEdge Management

More information

Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation

Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation Student Fee Management Committee January 13, 2015 (FY16) Overview of Presentation

More information

GRAND ERIE DISTRICT SCHOOL BOARD

GRAND ERIE DISTRICT SCHOOL BOARD D-2-c GRAND ERIE DISTRICT SCHOOL BOARD TO: FROM: RE: John Forbeck, Director of Education & Secretary David Abbey, Assistant Superintendent of Education Information Technology Services Annual Report DATE:

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

nwstor Storage Security Solution 1. Executive Summary 2. Need for Data Security 3. Solution: nwstor isav Storage Security Appliances 4.

nwstor Storage Security Solution 1. Executive Summary 2. Need for Data Security 3. Solution: nwstor isav Storage Security Appliances 4. CONTENTS 1. Executive Summary 2. Need for Data Security 3. Solution: nwstor isav Storage Security Appliances 4. Conclusion 1. EXECUTIVE SUMMARY The advantages of networked data storage technologies such

More information

PROGRESS REPORT of TECHNOLOGY MASTER PLAN 2016 INITIATIVES AS OF SEPTEMBER 30, 2011

PROGRESS REPORT of TECHNOLOGY MASTER PLAN 2016 INITIATIVES AS OF SEPTEMBER 30, 2011 PROGRESS REPORT of TECHNOLOGY MASTER PLAN 2016 INITIATIVES AS OF SEPTEMBER 30, 2011 The Tier 1 initiatives were tied to Strategic Plan 2013 and the Program Review & Planning process. They offered desirable

More information

University of Cincinnati. Strategic Directions

University of Cincinnati. Strategic Directions University of Cincinnati Information Technologies (UCit) Strategic Directions Academic Year 2009 2010 http://www.uc.edu/ucit/ A high-performance organization, UCit fulfills an essential role at the University

More information

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks:

DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK. Fall & Spring: Monday Thursday 8am to 9pm. Summer & Breaks: DECS Community IT Michigan State University College of Engineering DIVISION OF ENGINEERING COMPUTING SERVICES DECS SERVICE DESK For all questions and requests visit www.egr.msu.edu/decs or 1325EB, e mail

More information

CA ARCserve Family r15

CA ARCserve Family r15 CA ARCserve Family r15 Rami Nasser EMEA Principal Consultant, Technical Sales Rami.Nasser@ca.com The ARCserve Family More than Backup The only solution that: Gives customers control over their changing

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

City of Coral Gables

City of Coral Gables City of Coral Gables Information Technology Department IT TECHNICAL SUPPORT DIVISION Infrastructure Upgrade Plan Systems, Applications, Network, and Telecommunications Infrastructure OVERVIEW Last revision:

More information

Technology Planning Benchmarks

Technology Planning Benchmarks Technology Planning Benchmarks Instructional Technologies Faculty/Staff Computing Support Virtually all of the college s faculty and staff are dependent on a fully functioning, reliable, individual computing

More information

Strategic Goals. 1. Information Technology Infrastructure in support of University Strategic Goals

Strategic Goals. 1. Information Technology Infrastructure in support of University Strategic Goals Strategic Goals 1. Information Technology Infrastructure in support of University Strategic Goals a. Work toward building a modern data center and providing data services that support campus units and

More information

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes...

Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3. Improve Processes... Table of Contents Table of Contents...2 Introduction...3 Mission of IT...3 Primary Service Delivery Objectives...3 Availability of Systems... 3 Improve Processes... 3 Innovation... 4 IT Planning & Alignment

More information

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012

INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 INFORMATION TECHNOLOGY SERVICES TECHNICAL SERVICES June 2012 Program Description Network Services is a service unit in Information Technology Services responsible for designing, acquiring, deploying, operating,

More information

VVC Technology & Information Resources Catalog of Services

VVC Technology & Information Resources Catalog of Services 1. Information Technology a. Accounts i. Account Management (1) Credential Management (a) Your IT Department manages system credentials on all systems excepting Financial 2000, SnowWhite, Charming and

More information

Student Tech Guide. Get Connected with Information and Technology Services. link.mnsu.edu/studenttech. Big ideas. Real-world thinking.

Student Tech Guide. Get Connected with Information and Technology Services. link.mnsu.edu/studenttech. Big ideas. Real-world thinking. Student Tech Guide Get Connected with Information and Technology Services Find this Student Tech Guide online at link.mnsu.edu/studenttech Big ideas. Real-world thinking. Get Started Log In To Just About

More information

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission

Program Summary. Criterion 1: Importance to University Mission / Operations. Importance to Mission Program Summary DoIT provides support for 1,200 virtual and 150 physical servers. Housed in DoIT data centers to take advantage of climate control, power conditioning and redundancy, fire suppression systems,

More information

Cloud Optimize Your IT

Cloud Optimize Your IT Cloud Optimize Your IT Windows Server 2012 The information contained in this presentation relates to a pre-release product which may be substantially modified before it is commercially released. This pre-release

More information

Hosted Solutions Effective June 19, 2014

Hosted Solutions Effective June 19, 2014 Hosted Solutions Effective June 19, 2014 I NF ORMA TION P ACKA GE TABLE OF CONTENTS TABLE OF CONTENTS... 2 ABOUT TSS... 3 ABOUT HOSTED SOLUTIONS... 4 COST SAVINGS... 4 SCALABILITY... 4 DATA PROTECTION...

More information

CLOUD SERVICE SCHEDULE Newcastle

CLOUD SERVICE SCHEDULE Newcastle CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,

More information

Implementing Server Virtualization At Southwestern Illinois College (Case Study) Submitted by Christine Leja, CDP/CCP

Implementing Server Virtualization At Southwestern Illinois College (Case Study) Submitted by Christine Leja, CDP/CCP Implementing Server Virtualization At Southwestern Illinois College (Case Study) Submitted by Christine Leja, CDP/CCP Background Southwestern Illinois College (SWIC) is a community college started in 1946

More information

Secure, Compliant and Flexible Cloud Services

Secure, Compliant and Flexible Cloud Services www.ricohidc.com Secure, Compliant and Flexible Cloud Services Key to continuous success is EVOLUTION RICOH CLOUD SERVICES - Next Generation Cloud Services Our ISO 27001 certified datacenters provide wide

More information

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact

Interact Intranet Version 7. Technical Requirements. August 2014. 2014 Interact Interact Intranet Version 7 Technical Requirements August 2014 2014 Interact Definitions... 3 Licenses... 3 On-Premise... 3 Cloud... 3 Pulic Cloud... 3 Private Cloud... 3 Perpetual... 3 Self-Hosted...

More information

CENG Information Technology Services University of North Texas

CENG Information Technology Services University of North Texas CENG Information Technology Services University of North Texas for the Information Technology Services as applied To the University of North Texas College of Engineering 1.0 Agreement 1.1 Purpose CENGITS

More information

Trends in Application Recovery. Andreas Schwegmann, HP

Trends in Application Recovery. Andreas Schwegmann, HP Andreas Schwegmann, HP SNIA Legal Notice The material contained in this tutorial is copyrighted by the SNIA unless otherwise noted. Member companies and individual members may use this material in presentations

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

RFQ 12-21 IT Services. Questions and Answers

RFQ 12-21 IT Services. Questions and Answers RFQ 12-21 IT Services Questions and Answers Question # 1: Just to clarify and I am more than certain that this is just a typo, but the due date for the submission of the IT Services RFP is January 7, 2013,

More information

IP Telephony Management

IP Telephony Management IP Telephony Management How Cisco IT Manages Global IP Telephony A Cisco on Cisco Case Study: Inside Cisco IT 1 Overview Challenge Design, implement, and maintain a highly available, reliable, and resilient

More information

TECHNOLOGY OVERVIEW INTRONIS CLOUD BACKUP & RECOVERY

TECHNOLOGY OVERVIEW INTRONIS CLOUD BACKUP & RECOVERY INTRONIS CLOUD BACKUP & RECOVERY TECHNOLOGY OVERVIEW CONTENTS Introduction 3 Ease-of-Use 3 Simple Installation 3 Automatic Backup 3 Backup Status Dashboard 4 Off-Site Storage 4 Scalability 4 File Restoration

More information

Desktop Virtualization in the Educational Environment

Desktop Virtualization in the Educational Environment Desktop Virtualization in the Educational Environment The Problem High Total Cost of Ownership (TCO) for school computers. TCO goes beyond the original purchase price of hardware and software. It includes

More information

Service Level Documentation April, 2015

Service Level Documentation April, 2015 Service Level Documentation April, 2015 Purpose of the Service Level Document The purpose of this Service Level Document is to outline the relationship and responsibilities between Information Technology

More information

Office of Information Technology Hosted Services Service Level Agreement FY2009

Office of Information Technology Hosted Services Service Level Agreement FY2009 Application Name: Application Agreement Start Date: 07/01/08 Customer Name: Customer Agreement Renewal Date: 06/30/09 SLA Number: HSxxxFY09A Service Description: This document describes the technical support

More information

Woodcock-Johnson and Woodcock-Muñoz Language Survey Revised Normative Update Technical and Data Security Overview

Woodcock-Johnson and Woodcock-Muñoz Language Survey Revised Normative Update Technical and Data Security Overview Houghton Mifflin Harcourt - Riverside (HMH - Riverside) is pleased to offer online scoring and reporting for Woodcock-Johnson IV (WJ IV) and Woodcock-Muñoz Language Survey Revised Normative Update (WMLS-R

More information

Library, Information and Technology Services

Library, Information and Technology Services Library, Information and Technology Services Academic Quality and Engagement [I_AQE] UNIT PRIORITY Support Scholarship & Creative Activity [LITS.01] DIVISIONAL PRIORITY Strengthen scholarship [AA.06] Support

More information

Division/Unit/Department: Information Technology Plan 2012-2017

Division/Unit/Department: Information Technology Plan 2012-2017 Administrative Plan - 1 Division/Unit/Department: Information Plan 2012-2017 I. Introduction State your administrative department/unit/division mission statement. The Information Division's mission is

More information

Integrating a Multi-tiered Deduplication Approach to Simplify Enterprise-wide Backup & Recovery

Integrating a Multi-tiered Deduplication Approach to Simplify Enterprise-wide Backup & Recovery Integrating a Multi-tiered Deduplication Approach to Simplify Enterprise-wide Backup & Recovery Travis Melo IT Manager, EMC IT EMC IT At a Glance User Profiles 48,000 internal users IT Environment 400,000+

More information

Network & Information Services Network Service Level Commitment

Network & Information Services Network Service Level Commitment Network & Information Services Network Service Level Commitment Agreement This agreement is to define CESD Network Services provided to our component school districts as a service outlined in the annual

More information

Network Security Policy

Network Security Policy Network Security Policy Policy Contents I. POLICY STATEMENT II. REASON FOR POLICY III. SCOPE IV. AUDIENCE V. POLICY TEXT VI. PROCEDURES VII. RELATED INFORMATION VIII. DEFINITIONS IX. FREQUENTLY ASKED QUESTIONS

More information

CLOUD COMPUTING FOR THE ENTERPRISE AND GLOBAL COMPANIES Steve Midgley Head of AWS EMEA

CLOUD COMPUTING FOR THE ENTERPRISE AND GLOBAL COMPANIES Steve Midgley Head of AWS EMEA CLOUD COMPUTING FOR THE ENTERPRISE AND GLOBAL COMPANIES Steve Midgley Head of AWS EMEA AWS Introduction Why are enterprises choosing AWS? What are enterprises using AWS for? How are enterprise getting

More information

Best Practices for Consolidation Projects

Best Practices for Consolidation Projects Best Practices for Consolidation Projects Lynne Glickman Solution Architect Hewlett-Packard 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without

More information

All your apps & data in the cloud, all in one place.

All your apps & data in the cloud, all in one place. The Cloud Desktop For Business Unify Your Business IT Experience All your apps & data in the cloud, all in one place. The Cloud Desktop houses all of your organization's applications and data in one easy-to-access

More information

Online Transaction Processing in SQL Server 2008

Online Transaction Processing in SQL Server 2008 Online Transaction Processing in SQL Server 2008 White Paper Published: August 2007 Updated: July 2008 Summary: Microsoft SQL Server 2008 provides a database platform that is optimized for today s applications,

More information

McDonough School of Business: MSBTC SLA 2014

McDonough School of Business: MSBTC SLA 2014 McDonough School of Business: MSBTC SLA 2014 Contents Service Level Agreement... 4 Contacting a Technician... 4 MSBTC Hours of Operation... 5 Trouble Call Problem Priority... 5 Priority 1... 5 Priority

More information

Where-to-Web-to-Print? Hosted versus On-Site

Where-to-Web-to-Print? Hosted versus On-Site Where-to-Web-to-Print? Hosted versus On-Site Overview Where-to-Web-to-Print? Web-to-Print has crossed the chasm. This concept was introduced by Geoffrey A. Moore in his book Crossing The Chasm. Moore

More information

Ouray School R-1. Information Technology Internal Audit Report. January 2016

Ouray School R-1. Information Technology Internal Audit Report. January 2016 Information Technology Internal Audit Report January 2016 Ouray School R-1 Executive Summary In support of the FY2015/16 Internal Audit Plan, a review of the information technology (IT) process was conducted

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

Ohio University Office of Information Technology

Ohio University Office of Information Technology Standard Desktop Support General Overview Standard Desktop Support service level of the Office of Information Technology (OIT) is comprised of: The Standard Desktop Support (SDS) Service The general levels

More information

Business process efficiency is improved with task management, alerts, notifications and automated process workflows.

Business process efficiency is improved with task management, alerts, notifications and automated process workflows. UNCLASSIFIED 23/02/2015 v3.3 Cobweb Hosted SharePoint 3.0 Service Description Cobweb Hosted SharePoint is a web-based document collaboration tool that helps you maximise productivity in a truly flexible,

More information

Summary of Current ITMP Projects by Status. Summary of All ITMP Projects by Status (136 current plus 18 new initiatives)

Summary of Current ITMP Projects by Status. Summary of All ITMP Projects by Status (136 current plus 18 new initiatives) Attachment "A" Summary of Current ITMP Projects by Status Percent of Projects by Status Type Abreviation No. of Projects 27% Ongoing O 36 35% Complete Com 47 6% Project Started PS 8 7% Budgeted B 10 15%

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

HELP DESK C D M S F I R S T. C O M ADVANTAGES TECHNICAL HELP DESK CHARACTÉRISTICS CHARACTERISTICS. Always there to help you

HELP DESK C D M S F I R S T. C O M ADVANTAGES TECHNICAL HELP DESK CHARACTÉRISTICS CHARACTERISTICS. Always there to help you TECHNICAL HELP DESK CHARACTÉRISTICS HELP DESK Always there to help you With the emergence of specialized technologies such as network remote access, Virtualization, Intranets and Extranets, wireless networks,

More information

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008 Invitation To Bid By State of Connecticut Office of Policy and Management Vendor to Host Internet Applications Amendment #2 October 29, 2008 Responses to Questions Below please find the responses to the

More information

AVLOR SERVER CLOUD RECOVERY

AVLOR SERVER CLOUD RECOVERY AVLOR SERVER CLOUD RECOVERY WHITE PAPER 1 Table of Contents Abstract... 2 1. Introduction... 3 2. Server Cloud Recovery... 3 3. Amazon AWS Cloud... 4 a. What it is... 4 b. Why Use AWS?... 5 4. Difficulties

More information

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN 2014-2016 Table of Contents Information Technology Plan Table of Contents Mission Statement Current Capabilities Future Plans How to get there AUGUSTA

More information

Creating Utah's Cloud Infrastructure

Creating Utah's Cloud Infrastructure Creating Utah's Cloud Infrastructure Enterprise IT Management State of Utah May 2010 CREATING UTAH S CLOUD INFRASTRUCTURE A. EXECUTIVE SUMMARY In August 2009, Utah CIO announced that the state of Utah

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

Teleworking Technology Guide and Checklist. UW Information Technology. November 2012

Teleworking Technology Guide and Checklist. UW Information Technology. November 2012 Teleworking Technology Guide and Checklist UW Information Technology November 2012 1 Contents Teleworking Technology Guide for UW Faculty and Staff... 3 UW Information Technology Service Catalog and IT

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10 Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation

More information

Is your business still wasting time and money on PCs and Servers?

Is your business still wasting time and money on PCs and Servers? Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

More information

Network Access Control ProCurve and Microsoft NAP Integration

Network Access Control ProCurve and Microsoft NAP Integration HP ProCurve Networking Network Access Control ProCurve and Microsoft NAP Integration Abstract...2 Foundation...3 Network Access Control basics...4 ProCurve Identity Driven Manager overview...5 Microsoft

More information

Modification after decommission of AX100 SAN (RVN00-FILEDR) 1.2 26/3/2009 Deputy IT Operations Manager

Modification after decommission of AX100 SAN (RVN00-FILEDR) 1.2 26/3/2009 Deputy IT Operations Manager Information Management & Technology Document No: AWP/ IT/LP/ITOPS-009 Title: AWP IT Backup Strategy and Procedure Version: 2.0 Date: 06/04/2009 Author: IT Operations Manager Distribution List: IMT Operations

More information

PROMAPP TECHNICAL INFORMATION

PROMAPP TECHNICAL INFORMATION Promapp Software Architecture Promapp is designed in accordance with Microsoft best practices, developed with the Microsoft.net framework and uses a Microsoft SQL database. The software architecture is

More information

Information Technology IT Support

Information Technology IT Support Information Technology IT Support Mature data governance practices 11 Mature data governance practices as determined by the Data Governance Information Technology, Vice Begin in 2014-15 5.4c, 5.6c Committee.

More information

Introduction. Silverton Consulting, Inc. StorInt Briefing

Introduction. Silverton Consulting, Inc. StorInt Briefing Introduction Silverton Consulting, Inc. StorInt Briefing All too often in today s SMB data centers the overall backup and recovery process, including both its software and hardware components, is given

More information

VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE

VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE VIPERVAULT STORAGECRAFT SHADOWPROTECT SETUP GUIDE Solution Overview Thank you for choosing the ViperVault cloud replication, backup and disaster recovery service. Using this service you can replicate your

More information

UNIT PRIORITY Support Scholarship & Creative Activity DIVISIONAL PRIORITY Strengthen scholarship

UNIT PRIORITY Support Scholarship & Creative Activity DIVISIONAL PRIORITY Strengthen scholarship UNIT PRIORITY Support Scholarship & Creative Activity DIVISIONAL PRIORITY Strengthen scholarship 1 Support the Academic Enterprise through Innovative Library Information Services the Library as a vibrant

More information

MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track

MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track MICROSOFT CERTIFIED SYSTEMS ENGINEER Windows 2003 Track In recent years Microsoft s MCSE programs has established itself as the premier computer and networking industry certification. For the Windows 2003

More information

In addition, over 50% of the colleges in the ACSA have laptop policies that start with first year students.

In addition, over 50% of the colleges in the ACSA have laptop policies that start with first year students. College of Architecture Laptop Policy 2015-2016 Academic Year Computers now are an integral tool to every professional and provide assistance with a myriad of everyday tasks including communication, advanced

More information

Oregon Enterprise Technology Services Architecture Request for Proposals (RFP) Guidelines

Oregon Enterprise Technology Services Architecture Request for Proposals (RFP) Guidelines Oregon Enterprise Technology Services (ETS) Customer Requests ETS customers issuing RFPs to support application development initiatives often have hardware requirements. Standards and guidelines for equipment

More information

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services:

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services: TOWN OF NORTH HAVEN REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY NETWORK SUPPORT SERVICES Issue Date: March 7, 2016 Due Date: 10:00 AM, Monday, March 28, 2016 I. Introduction The Town of North Haven is

More information

See Appendix A for the complete definition which includes the five essential characteristics, three service models, and four deployment models.

See Appendix A for the complete definition which includes the five essential characteristics, three service models, and four deployment models. Cloud Strategy Information Systems and Technology Bruce Campbell What is the Cloud? From http://csrc.nist.gov/publications/nistpubs/800-145/sp800-145.pdf Cloud computing is a model for enabling ubiquitous,

More information

Information Technology and Services (IT & S)

Information Technology and Services (IT & S) Information Technology and Services (IT & S) Service Level Agreement (SLA) Table of contents Mission... 3 Scope... 3 Help Desk services... 3 Helpdesk Hours of operations / Service Request... 3 Priority

More information

PALO VERDE COMMUNITY COLLEGE INFORMATION TECHNOLOGY PROGRAM REVIEW

PALO VERDE COMMUNITY COLLEGE INFORMATION TECHNOLOGY PROGRAM REVIEW PALO VERDE COMMUNITY COLLEGE INFORMATION TECHNOLOGY PROGRAM REVIEW 2011 IT Program Review 2011 1 EXECUTIVE SUMMARY INFORMATION TECHNOLOGY 1. Program Strengths a. Maintains complex technologies with small

More information

Prepared by: OIC OF SOUTH FLORIDA. May 2013

Prepared by: OIC OF SOUTH FLORIDA. May 2013 OIC OF SOUTH FLORIDA REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by OIC of South Florida for Information Technology Support Services. Interested vendors should

More information

WHAT ARE THE KEY FEATURES OF ON DEMAND FILE SERVER?

WHAT ARE THE KEY FEATURES OF ON DEMAND FILE SERVER? INTRODUCING ON DEMAND FILE SERVER FROM BT WHOLESALE APPLICATION STORE WHAT IS ON DEMAND FILE SERVER? The three most common technology challenges facing every small business are data storage, information

More information

CLASS SPECIFICATION Systems Support Analyst II

CLASS SPECIFICATION Systems Support Analyst II San Diego Unified Port District Class Code: B211-UE03 CLASS SPECIFICATION Systems Support Analyst II FLSA Status: EEOC Job Category: Classified: Union Representation: Exempt Professionals No Unrepresented

More information

Monitoring & Measuring: Wi-Fi as a Service

Monitoring & Measuring: Wi-Fi as a Service Monitoring & Measuring: Wi-Fi as a Service Parker Smith, Director of Business Development, ProCloud Services, ADTRAN IT Professional Wi-Fi Trek 2015 Agenda Wireless Trends and Impacts How Cloud Wireless

More information

Expert Reference Series of White Papers. Understanding Data Centers and Cloud Computing

Expert Reference Series of White Papers. Understanding Data Centers and Cloud Computing Expert Reference Series of White Papers Understanding Data Centers and Cloud Computing 1-800-COURSES www.globalknowledge.com Understanding Data Centers and Cloud Computing Paul Stryer, Global Knowledge

More information

Technology Master Plan 2010-2015 Irvine Valley College

Technology Master Plan 2010-2015 Irvine Valley College Technology Master Plan 2010-2015 Irvine Valley College Adopted Fall Term 2010 V4.0 Created By: Irvine Valley College Page 1 6/21/2010 Table of Contents Introduction and Overview... 3 Background and Planning

More information

Annual Report 2009-2010

Annual Report 2009-2010 Part 1 Section A Unit Information Unit: Computing Services Annual Report 2009-2010 Mission Statement: Computing Services provides leadership and instills confidence through exceptional technology and assistance

More information

University Systems Desktop Support Service Level Commitment

University Systems Desktop Support Service Level Commitment University Systems Desktop Support Service Level Commitment The Purpose of this Service Level Commitment (SLC) is to formally define the level of service University Systems will provide to UVic faculty,

More information