April 2006 Monthly Report

Transcription

1 Muskegon Community College Office of Information Technology April 2006 Monthly Report A Partnership in Technology Office of Information Technology 1

2 April 2006 Monthly Report Table of Contents: 1. Executive Summary 2. Management 3. Budget 4. Remote Resources 5. Administrative Computing 6. Web Applications 7. Network Infrastructure and Telecommunication 8. Help Desk 9. Metrics

3 Executive Summary The Administration Applications team continues to provide online and batch support to our Legacy users. The IPED reports were completed and locked. The last two TIP users were interviewed and the TIP survey is now complete. We will use the information from this survey to setup the security classes for Colleague. A project has been added that will compare the current Legacy reports against the Colleague reports to determine if they provide the same information. The mapping process was started for moving the data from the Legacy system to Colleague. The demographic information was mapped and the program to move the data has been started. The mapping was also reviewed for the admission, cash receipts, and invoices. Three days of Colleague training with Datatel consultant for Human Resources was completed. Colleague interface training was provided to Lois Smith (Business Office) and Rita Ladnier (Records Office). Team meetings were attended for Accounts Payable/Purchasing, Admissions, Implementation Oversight, CORE, and SAM. Several high priority projects were completed during April. The software to manage the power shutdown via the new APC UPS was also installed and configured. The Higher Education Center wireless project was completed. The equipment was installed and tested with the main floor of the Higher Ed Center having 100% wireless coverage. The College ISP (Merit) was onsite this month to finish the installation of the new fiber Internet connection. We worked with the Merit technicians to bring the circuit online and it was tested successfully. The 1 Gigabyte fiber connection from the College ISP Merit was installed and has been in a testing phase for over two weeks. A large amount of time was centered on planning for the implementation of Active Directory accounts and for students. Training and communication documentation has been completed and the OU container scheme has been laid out. The two new AD servers were received and installed as well. User Services activities this month included maintenance, repair, and relocation activities. The most visible of these was the dismantling of rooms 134 and 138 in preparation for the relocation of the College Testing Center on May 1. The relocation of media services office into OIT will allow for better integration of all services in a one stop office. Office of Information Technology Monthly Report for the Month of April 2006 Created by: Kamlesh Sanghvi, CIO 3

4 Management Interim Technology Governance Committee met for the first time. Minutes and Agenda was posted on the website Created OIT website, Attended Cabinet and Board of Trustees meeting Conducted monthly staff meeting Truepath - Code of Excellence for OIT The Code of Excellence is core value of the OIT staff, this will enable the OIT staff to benchmark their practices in order to improve performance o Letter T Taking time to understand the total needs of our users o Letter R Reach of Higher level of Performance o Letter U User needs comes first Budget CIO submitted next year budget to President and VP of administration Remote Resources Cindy Atwood was onsite and met with VP Brooks and Bob Ferrentino Perry participated in the conference call with Datatel Implementation team and was on site Chris Mattie participated in weekly conference call and helped launch new website. Administrative Computing Completed Projects/Tasks TIP User survey Federal Reports - Graduation Enrollment Financial Aid Upcoming/Ongoing Projects: Replace Operations Laser Printer Data conversion prep/mapping

5 Setup Colleague users on the Test accounts Work with Colleague module teams to setup security classes Draft a policy and procedure for access to Colleague Draft a Colleague password policy Comparison of current Legacy reports and Colleague reports Write a program for the DEM (Demographic) data conversion Research placement test score software April 2006 Monthly Report Web Applications Web Applications Significant Activities - Deployed PRODUCTION version of SBT for Muskegon Community College website. Extensive technical audits before, during and after. - Implemented reporting code on new production website to allow data reporting via web services WebTrends server. - Continued regularly scheduled weekly webmaster meeting / conference call with appropriate committee staff and CIO. - Training on Information Channels system layer for different staff members at MCC (Julie W, Ann H. Athletics, Phyllis R. OIT) for working with event calendar as well as news posting. - Additional work for final visual element adjustments (additional rotating images, customized headers, left navigation photo replacement, etc). Additional applications are now live, pulling actual database content (OIT, Athletics calendars), staff directory. - Presently working on enhancements for file upload capabilities for nonimage documents (PDF, XLS, PPT documents) for replace as well as delete. Network Infrastructure / Telecommunication Completed Projects/Tasks Configuration of the server module of the APC UPS management console Installation of wireless for Higher Education Center Installation of College Listserv server Installation of new high speed fiber ISP connection Installation of new AD file server Installation of new AD server

6 Student account and documentation Student worker procedures and guidelines documentation Retired Classtracks server and combined applications on different server Upcoming/Ongoing Projects: Migrate domain system from Novell to Windows Active Directory Web site conversion (assisting in getting new site ready and prepping old site) Place copies of all software CDs on server Get new system for library server Move Apollo server data to new server Configure external DNS server User Services Completed Projects/Tasks Labs 134 and 138 moved, stored, relocated including computers, printers, scantron, and stored parts and equipment Prepared unused compressed classroom for use next semester Media services office relocated to room 136 media student technicians to 1107 Labs made ready for Spring semester Upcoming/Ongoing Projects: Complete installation of overhead projectors in classrooms Develop work plans for spring/summer media equipment maintenance Move and reinstall testing technology equipment Monitor lab/classrooms for problems/changes needed Install wireless signage Complete update of room 332 multimedia equipment Install, configure, and implement inventory software Inventory all technology equipment Revamp ghosting and lab maintenance procedures

7 Instructional Specialist Completed Project/Task Creation of documentation for MS Project Basics Learned and assisted in training of SunGard Site Builder Toolkit Upcoming/Ongoing projects Finalizing materials for training session on Project. Documentation nearly complete, awaiting arrival of ComputerPrep courseware Continuing evaluating commercial training materials and planning for training and workshop modules to be offered to MCC faculty and staff Help Desk HDO Cases March April New Closed End New Closed End Totals: Customer Satisfaction Survey Month Surveys Overall Satisfac tion Sent Responses Response Rate Response Timeliness Skill set Resolution Timeliness Commu nication March % April % Response Legend Excellent Good Fair Poor # New Cases Administrative Computing 34 Help Desk 89 Instructional Technology 2 Lab Aides 1 Media Services 8 Network Services 69 Telecom 14 User Services 112

8 Total: 329 # Closed Cases Administrative Computing 39 Help Desk 70 Instructional Technology 1 Lab Aides 2 Media Services 9 Network Services 82 Telecom 18 User Services 124 Total: 345 Legend New Cases Closed Cases

9 Centralized Helpdesk for Students CHD Call Statistics April YTD Total Calls to CHD Total Calls Answered by CHD Percentage of Call Abandoned Total Call Time Average Call length Average Speed to Answer Metrics Media Services Total media items delivered Bandwidth Utilization Total Available Bandwidth 3.0MB/1.0GB o Average Inbound Bandwidth Utilization o Average Outbound Bandwidth Utilization o Average Total Bandwidth Utilization 4.1MB 1.2MB 5.3MB Bandwidth Efficiency (ideal = 100%) o Inbound Network Efficiency 96% o Outbound Network Efficiency 98% Bandwidth Utilization for April 2006 Average Rate

10 Peak Rate MichNet Statistics for MUSKEGON2:fastethernet0_0 [Muskegon Community College] Date: Apr 28, 2006 Graph range: Apr 1, 2006 through Apr 28, 2006 Wireless Access Total Number of wireless access hosts: 161

11 Spam/Content Filtering Total Daily Average Hourly Average Blocked : Spam 2,807,576 4, Blocked: Virus 33, Quarantined 31, Allowed: Tagged Questionable 63, Allowed 546, Total Received 3,481,827 5, Microsoft Server Uptime Name Uptime % Error % Last ASP Web training Good CW Cisco Works Good E-Web Movaris Good ESQL Database for Movaris Good EZProxy Proxy server for proxy (not in production) Good Ghost Lab images Good MCC-EMS Room scheduling server Good MCCDC01 Domain Controller Good MCC Web Sup HVAC Good Payroll - ADP Good Site Builder New web server Good Unix Server Uptime Name Uptime % Error % Last Apollo Web server Good Student Student web page Good Library Library server Good Production - TIP Good Development - TIP Good

12 StuServ Online Registration Good MCCDataProd Datatel Prod Good MCCDataDev Datatel Dev Good Novell Server Uptime Name Uptime % Error % Last Campus file storage good Campus-2 domain controller good GRPWise good WebACC Web Interface for good * Servers were rebooted for regular maintenance Respectfully Submitted by: Kamlesh Sanghvi Chief Information Officer Sungard Higher Education Managed Services Muskegon Community College