Appendix E Florida Gulf Coast University Technology Resources - CAPABILITIES, KSAs and SERVICES FY Educause Domain (Service)

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1 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Network Educational Technology istration of FGCU student network domain Critical and complex domain management and security of all current and archived FGCU student network accounts and all academic data, software and systems with limited technical staff and time resources. This results in expanded timelines to complete multiple, overlapping critical projects, updates and upgrades. Additional funding for expansion of related staff resources that may allow for possibilty of extra work shifts. Pat AETS Multimedia Educational Technology Pat AETS Multimedia Educational Technology Pat AETS Multimedia Educational Technology Video and audio capture and/or live stream of class or events Daily maintenance and 'immediate dispatch' (via x-7100) of all integrated classroom teaching stations Daily maintenance and management of projection systems installed in all multipurpose rooms Requires AET technician assistance and moderation Availablity of rooms for required maintenance and or equipment replacement; modifying existing ystems to new digital ; increased number and complexity of systems ed with restricted staffing resources. Increased number and complexity of venues ed with restricted staffing resources. Invest in system to automate audio and video capture and/or live stream - Phase 1 for course delivery Page 1 of 11

2 Technology Resources - CAPABILITIES, KSAs and S Pat AETS elearning Educational Technology "Tier One" of Canvas LMS Restricted hours of Funding required to expand hours of to 120 hrs/week Pat AETS Multimedia Educational Technology Daily, maintenance and management of equipment loans Obsolete equipment replacement; increase stock to accommodate additonal requests for audio and video Pat AETS Multimedia Educational Technology Technology coordination and oversight for all special events Increased number and complexity of setups ed with restricted staffing resources; hours of extends to evenings and weekends; increased number of off site event setups ed with restricted number of full time staff; difficult to transport equipment for complex events with existing transportation carts. Pat AETS System Educational Technology istration of Canvas Learning Mgmt System No dedicated departmental SQL Expand funding for staff training and appropriate certification Pat AETS Network Enterprise Information Systems & istration, management, security and maintenance of all Academic servers and services Page 2 of 11

3 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Classroom/Lab Educational Technology Pat AETS Network Educational Technology Pat AETS System Enterprise Information Systems & Pat AETS System Educational Technology Daily and management of 1,000+ fixed student workstations in classrooms and physical labs Management and maintenance of virtual computer labs for faculty and students istration of OpenText (formerly RedDot) Content Management System Growing need to identify space to accommodate additonal computer classrooms; Majority of Obtain funding and identify space installed computers are PCbased. Must address growing in order to expand number of Macbased computers. need to expanded use of Mac-based computing for course-related and research initiatives. Management and maintenance of CheckBox survey system for on-going management and scheduled maintenance for on-going, management Pat AETS System Educational Technology Departmental business systems (AETS property management and inventory, event scheduling and invoicing, equipment loan services) No dedicated administrative/clerical. Existing staff resources used. for dedicated departmental system administration. Page 3 of 11

4 Technology Resources - CAPABILITIES, KSAs and S Pat AETS Classroom/Lab Educational Technology Regularly scheduled maintenance/technical 'walk-throughs' of all classrooms and multipurpose venues to verify systems viability Classrooms in use, limiting access for technical repair, upgrade, maintenance Expand hours of AETS service or reserve rooms for maintenance checks during normal work hours Pat AETS Multimedia Educational Technology Pat AETS Classroom/Lab Educational Technology Multimedia classroom podium system programming (AMX) Academic software license management Staff time restrictions allowing for certification instruction and testing Additional licenses of various titles required to accommodate growing student FTE Regular funding targeted annually for new and additional academic software licenses of Banner student, Finance, Human Resources, DegreeWorks, BRM, and Gulfline User training and development/keeping up with user requests for new projects or interfaces Expand funding for Staff training and enduser training / evaluate options for internal training of document Imaging and Implementation User buy in / training for users and administrators Expand funding for Staff training and enduser training / evaluate options for internal training of Operationals Data Store and Cognos reporting systems Additional licenses and reporting needs for data s required to accommodate growing staff and faculty Expand livenses and staffing resources to allow for on-going, management and scheduled maintenance Page 4 of 11

5 Technology Resources - CAPABILITIES, KSAs and S of Blackboard for on-going, management of R25 Scheduling for on-going, management of pave Judiciary of Florida Virtual Campus - Transient student of Electronic Transcript processing of oracle databases Additional licenses and needs for data required to accommodate growing staff and faculty for on-going, management for on-going, management for on-going, management of internally developed applications (directory, reporting, orientation system, state file requirements) Additional needs for data required to accommodate growing staff and faculty for on-going, management Page 5 of 11

6 Technology Resources - CAPABILITIES, KSAs and S of internally developed applications (directory, reporting, orientation system, state file requirements) Additional needs for data required to accommodate growing staff and faculty for on-going, management BTS Projects Information Systems Applications Mary BTS System Information Systems Applications Project management for 3rd party applications and implementation of misc applications (imodule ) Task automatiion and scheduling Additional needs for data required to accommodate growing staff and faculty Additional needs for data required to accommodate growing staff and faculty Additional needs for data required to accommodate growing staff and faculty for on-going, management for on-going, management for on-going, management Mario LIB System Information Systems Applications istration of ILS (Integrated Library Management Systems), daily reporting, batch processes, ticket entry, troubleshooting - Aleph ILS/Mango, Illiad, Library web services No dedicated departmental programming/reporting Expand funding for staff training and appropriate certification to address the recent and anticipated increase in web delivery systems served Page 6 of 11

7 Technology Resources - CAPABILITIES, KSAs and S Mario LIB Library/Lab Educational Technology Regularly scheduled maintenance and daily systems management processes Labs in use, Library open 108 hours/wk and 24 hour periods, limiting access for technical repair, upgrade, maintenance. Expand hours of LIB service to include on-call/maintenance dedicated weekend/overnight personnel, reserve lab portions for maintenance checks during evening work hours Mario LIB Library Staff and Lab Information Technology Support Daily of 300+ fixed workstations in library offices and labs Majority of installed computers are PC-based. Must address growing need to expanded use of library and walk-in Macbased computing. Obtain funding and identify library space in order to expand number of Mac-based computers. Mario LIB System Enterprise Information Systems & istration of Library Network/Web/Lab/ Office systems and servers newly extended and 24 hours library open periods limit access to maintenance and require more after-hours. Expand hours of LIB service to include on-call/maintenance dedicated weekend/overnight personnel. Expand funding for staff training and appropriate certifications. Modify existing position classifications and descriptions (per the recommendations previously submitted to HR in the IRC Technology Classifications document) Page 7 of 11

8 Technology Resources - CAPABILITIES, KSAs and S Mario LIB istrative/clerical Information Technology Support Departmental business systems (LIB property management and inventory, ticket entry, misc. setup services) No dedicated administrative/clerical. Existing staff resources used. for dedicated departmental systems management Mario LIB System Neal TELECOM System Neal TELECOM Telecom/istrative Neal TELECOM Telecom/istrative Neal TELECOM istrative/clerical Enterprise Information Systems & Enterprise Infrastructure & services Information Technology Support Information Technology Support Information Technology Support Dave WEP elearning Educational Technology istration of Library Digital Resources Access services (e-resources mgmt and access, authentication) istration, intstallion and maintenance of telecommunications equipment and Server Regular Moves, Adds, Changes of equipment and accounting for montly chargebacks. Emergency Notification and for Code Blue Systems, Siren, emergency call boxes, satellite phones and classroom phones. University Operator "Tier Two" Faculty of Canvas LMS No dedicated for rapidly expanding e-delivery of all library materials and services. Crucial for expansion of DL initiatives on campus. for dedicated departmental systems management 24/7 Response and training. Expand Staffing to on-call. Training on Avaya systems and Bitek Call Accounting System Funding and of a centralized emergency notification system. Restricted hours of Create regular training programs with adequate funding. Expand staff to emergency notification systems and backup for this position Funding to expand hours of to 120 hrs/week Page 8 of 11

9 Technology Resources - CAPABILITIES, KSAs and S Dave WEP elearning Educational Technology Dave WEP elearning Educational Technology Dave WEP elearning Educational Technology Dave WEP Web Daily to faculty and adjuncts for ed educational Technology training (Canvas LMS, Adobe Connect, Checkbox Survey, SoftChalk, etc.) Instructional Design for fully online, hybrid, and tech enhanced face-to-face courses. Design and development of official FGCU Websites for all FGCU units. 1) Restricted hours of. 2) Browser updates. 3) Adoption of continues to increase. 4) Technology continues to become more complex. 1) Availability of Computer Classrooms. 2) Tracking registrations and attendance. 1) Last minute assignment of faculty to a course. 2) Course moved from F2F mode to hybrid or online delivery mode at will. 3) No established minimum design standards online or hybrid courses. 1) Funding required to expand hours of to 120 hrs/week. 2) Quicker adoption of ed browser updates. 3 and 4)Implement a structure of student OPS' that operate between the client/tier 1 and the e-learning Designers. 1) Funding and Space for a dedicated Faculty training facility that seats 20. 2) Deploy an enterprise wide training registration system. 1) Develop model courses where most appropriate. 2) Implement a process for moving courses to a hybrid or online mode. 3) Establish minimum design standards and implement a review process for all online and hybrid courses. Dave WEP Web Design and development of official FGCU Web Applications. Page 9 of 11

10 Technology Resources - CAPABILITIES, KSAs and S Dave WEP Web Daily to 100+ staff assigned the role of FGCU Web editor. Support demands are Streamline the request increasing as more websites process. Implement a come online, website structure of student OPS' that necessity grows, and websites operate between the client and become more complex. the Website Developers. Dave WEP Web Oversight of the FGCU public facing website. Due to the continuous growth of the FGCU website (sites and pages), monitoring the FGCU website for quality and compliance with Web and Accessibility standards takes time away from development and. Provide Web quality and Web compliance training to FGCU Web editors to enable them to selfassess the websites they are responsible for. Dave WEP Web Daily and maintenance of FGCU developed Web Applications. 1) Browser updates. 2) Growing demands for more features. 3) Changing state and accreditation requirements. Sven BTS Help Desk Information Technology Support Faculty/staff/student After hours / call desktop /break fix volume / Mac maintenance Explore more self help options, or additional funding for after hours Sven BTS Help Desk Educational Technology Lab for student labs in housing Mostly remote due to distance Check annually with housing to see if is matching requirements Sven BTS Network Enterprise Infrastructure & services server/system administration Application/services growth, device sprawl Formalize project processes and explore additional funding Page 10 of 11

11 Technology Resources - CAPABILITIES, KSAs and S Sven BTS Network Enterprise Information Systems & database administration Sven BTS Help Desk & Network Information Security end user security training Sven BTS Network Identity Management user MAC, auditing Sven BTS Network Communications Infrastructure network administration (wired and wireless) Server sprawl, lack of expusre/training Time to update curriculum/lack of policy to require training What to audit? Unknown requirements? Growth in clients / bandwidth consumption Vendor trainings Create curriculum online and assign to specific person or outsource training to something like SANS institute Explore best practices and document time spent for possible additional staff Explore plans to replace equipment sooner, and realize bottle necks before they becomea problem. Overprovision where possible and cost effective Sven BTS Network Information Security construction oversight Inconsistent outcomes Document procedures Developing new utilize course LMS, and evaluate Information Technology Support Sven BTS Helpdesk Education & Training curriculae/find time to pre-existing training from other instruct vendors Sven BTS Helpdesk Information Technology Support Collaboration software Knowledge and understanding of Sharepoint On the job training, documentation or vendor training Page 11 of 11