DO NOT CHOOSE ACEC ENTERPRISES, LLC. JUST BECAUSE WE COST LESS.

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1 PHONE: DO NOT CHOOSE ACEC ENTERPRISES, LLC. JUST BECAUSE WE COST LESS. Your clients deserve the best service. If callers can t get through to you because you are on the phone, out of the office, or you are currently contracted with an answering service that cannot get your calls answered in a timely manner, they may find someone else to get the job done. The Number One complaint people have when they hire an answering service is rude operators. At ACEC Enterprises, LLC. after intense screening, we hire only courteous and intelligent call service professionals to answer your calls. We genuinely care about you and your business. My name is Chasity Citizen, I am the President and Senior Sales and Marketing Director from ACEC Enterprises, LLC.. We are quickly becoming the dominant force in off-premises call center, Virtual Secretary, and answering service integration. Our ACEC Enterprises, LLC. team can help you eliminate many of the problems business owners have when trying to engage a 24-hour call center. ACEC Enterprises, LLC. was established with one goal in mind -- to dramatically and constantly improve the industry standard for telephone administrative answering services -- and by doing so, we are creating the standard of excellence by which all others should be compared. Don t take our word for it ask our clients. Your productivity will increase by having ACEC Enterprises, LLC. answers your calls, freeing you to run your office more efficiently. ACEC Enterprises, LLC s primary goal is to help you, our customer, make more money by simplifying your communications and eliminating missed calls and lost business opportunities. Don t bother signing a long-term contract with another more expensive service, until you ve tried ACEC Enterprises, LLC. We have 3, 6, 9, month contracts and the lowest rates. We realize that hiring an answering service is a big step for you. We also know that you want to spend your time running your business, not trying to figure out how an answering service works. That s why we have committed ourselves to overcoming the problems you experience with other answering services, by ensuring that your calls are answered promptly, courteously and professionally, and that you receive accurate, timely and concise messages. Sincerely, Chasity Citizen

2 ACEC ENTERPRISES, LLC. ANSWERS ELEVEN PROBLEM QUESTIONS EVEN THE MOST EXPENSIVE ANSWERING SERVICE HOPES YOU WILL NOT ASK 1. Can you answer my calls quickly and free of busy signals? Most answering services do not know or measure the speed with which they answer calls. ACEC Enterprises, LLC., we are vigilant about monitoring call metrics. Our abandonment rate is extremely low by industry standards and our average speed of answer is 5.5 seconds. We know in real time how quickly calls are being answered and we challenge our staff to improve their Average Speed of Answer and Abandonment Rate constantly. Our telephone equipment will never receive busy signals because of lack of port space. 2. Do you have enough operators to handle my volume of calls? At ACEC Enterprises, LLC. your calls are assigned to a team of Administrative Answering Professionals who are trained and experienced in handling more than 10 calls at a time. This enables them to cope with large call volumes and irregular call fluctuations. 3. What is your process for hiring staff? How can I be assured that friendly, intelligent people will answer my calls? ACEC Enterprises, LLC. uses a 60-point hiring process to evaluate all applicants. Following this evaluation, all employees have are administered call handling assessments and speed tests. This increases their already outstanding skills in handling high call volumes and maintaining effective customer service. 4. Are your operators adequately supervised? What is your ratio of operators to supervisors to ensure that this is being done effectively? At ACEC Enterprises, LLC., we have one supervisor for an average of four operators, thus enabling us to guarantee effective supervision and support for our operators at all times. 5. Do you double bill? Do you charge me when I call-forward my phones, for alpha-paging, ing or faxing my messages to me? In other words do you charge me twice as much money for one call? ACEC Enterprises, LLC. pricing is inclusive of your choice of message delivery! Whether Inbound/Outbound your calls are UNLIMITED. There are no hidden fees or questionable charges upon invoicing to worry about. ACEC Enterprises, LLC. also offers a free voic system to screen your calls. This allows non-urgent callers to leave you a message in the voic , while urgent or emergency callers can be put through to a live operator or however you set your calls up to be delivered. 6. Are your rates published in plain and simple-to-understand English? Answering services frequently don t publish their rates. They ask you personal business questions and set your rate based on the services you will need. Other services try to justify their high rates by promising you a quality service. Many in the industry use ambiguous terminology such as transaction time or unit or screen time, you should be wary of these terms, as they may lead to your being charged for forwarding your phones or for hang-ups. At ACEC Enterprises, LLC., we give you excellent service AND low rates.

3 What guarantees can I get that the privacy of my information and that of my clients will be protected? Are you prepared to give me that guarantee in writing? At ACEC Enterprises, LLC., your privacy is paramount to us. ACEC Enterprises, LLC. protects our clients information from unauthorized outside access by means of a software and hardware firewall combination. That includes State Packet Inspection (SPI), which gives us excellent intrusion protection. Also, our operator rooms are strictly off limits to all unauthorized visitors and all staff has signed non-disclosure agreements. 7. If your system goes down, how can I be assured that it will be reinstated immediately? How many full-time technicians do you have working exclusively for you? The sad truth is that many Telephone Answering Services are woefully unprepared for a system failure or disaster recovery. Most do not have a full-time technician. Instead, they rely on outside consultants. At ACEC Enterprises, LLC., we have a staff of three full-time technicians who work exclusively on our telephone systems, to ensure that we can have continuous coverage in place. 8. Do you have any back-up facilities in place in the event of hardware or software failure? In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, ACEC Enterprises, LLC., has an inventory of spare parts both on and off site. We also have a back-up system located onsite at our eastside location, with a technician available 24- hours-a-day. In the event of a software failure, ACEC Enterprises, LLC. has redundant backups in place should the software need to be reloaded. In the event of a catastrophic failure of either system, ACEC Enterprises, LLC. is prepared and your calls will continue to be answered. 9. How can I be assured that a virus will not infect your answering service, making you susceptible to the extended periods of downtime that plague so many businesses today? ACEC Enterprises, LLC. entire network is shielded from virus threats by a combination of hardware and software firewalls, and a comprehensive Anti-Virus suite capable of real-time scanning and updates, in addition to our software backup procedures. We also have a comprehensive network management program that ensures all of our systems have real-time updates and that the latest security patches are installed as soon as they are released. 10. Can my service be set up quickly and easily? At ACEC Enterprises, LLC. we keep it simple. Almost all accounts are set up the same day. Give us a call! We guarantee to have your service up and running within one business day, hassle-free. You can expect to pay up to less than half of what you might pay elsewhere 11. What guarantees can I get that the privacy of my information and that of my clients will be protected? Are you prepared to give me that guarantee in writing? At ACEC Enterprises, LLC., your privacy is paramount to us. ACEC Enterprises, LLC. protects our clients information from unauthorized outside access by means of a software and hardware firewall combination. That includes Stateful Packet Inspection

4 (SPI), which gives us excellent intrusion protection. Also, our operator rooms are strictly off limits to all unauthorized visitors and all staff has signed non-disclosure agreement. ACEC Enterprises, LLC. P.O Box Houston, Texas Phone: (713) Information Sheet for Administrative Answering Service Please fill out the following information to the fullest extent so that we may provide you with the best service possible. Accounts Payable Contact Company Name Billing Address City State Zip address: Payment Info. Credit Card # Exp. Tel. Fax. Would you like to be auto billed on your CC? Yes/No Answer Phrase (What to say when operator answers your phone) Type of Firm or Company Refer Fax? Office Hours Refer Address? Information you need for us to take (i.e. Name, telephone number, message, etc): Does your company provide emergency support? If so, then please answer the following questions. Yes/No What constitutes as an emergency? What protocol would you like the operators to follow? Who do we contact in case of an emergency? 1. Tel. 2. Tel. 3. Tel. How would you like to receive your messages? Fax/ /Voic /Text? Additional Information or Special Instructions (what website for order taking would you like us to patch to)?if call is for customer service or not order related what would you like for us to do? Additional Names of officers in your company that callers may ask for

5 Please note that you receive a one- time $25.00 off your next Month of service for every client you refer and becomes a client of our company. Would you like to refer a colleague(s) to our service? If so then fill out the following.à Name: Telephone: ( ) - Business/Personal Relationship: