Chief Information Officer

Transcription

1 EMPLOYMENT OPPORTUNITY Chief Information Officer Located in the Madison, Wisconsin area Page 1 of 10

2 EMPLOYMENT OPPORTUNITY: Chief Information Officer, Unity Health Insurance Unity Health Insurance, headquartered in the Madison, Wisconsin area, is embarking on a retained executive search to hire a Chief Information Officer. ORGANIZATION MISSION AND OVERVIEW Unity Health Insurance is committed to providing its customers with a superior level of care and service. Unity strives to provide excellent customer service in which every employee delivers quick and accurate member services, keep promises that have been made to customers, and exceed expectations in everything they do. ORGANIZATION HISTORY: Unity Health Plans Insurance Corporation (Unity) is owned by UW Health through a wholly owned subsidiary, University Health Care, Inc. (UHC). Unity was formed in 1994 by combining membership of HMO of Wisconsin Insurance Corporation and U-Care HMO. Unity is committed to expanding the presence of provider owned health plan through an integrated model that combines health care delivery and finance into a single model. Unity has been recognized by the National Committee of Quality Assurance (NCQA since 2002 with an Excellent Accreditations and by NCQA for ten consecutive years as one of the nation s top 50 health plans. Unity is recognized by WEOCA with a Gold Award for its employee and wellness programs. Unity is a growing company with over 175,000 members. Our customer service philosophy is to exceed member expectations through high touch personal service and state of the art on-line services, depending on what the member desires. In early 2015, Unity signed a non-binding letter of intent to merge operations with Gundersen Health Plan, a La Crosse, Wisconsin based provider owned health plan. ABOUT THE POSITION The Chief Information Officer reports directly to the CFO and a member of the executive leadership team of Unity. The Chief Information Officer (CIO) will be a member of the Executive Leadership Team. This position is responsible for the development and implementation of overall Page 2 of 10

3 Information Technology Services strategy. The Chief Information Officer provides leadership, direction and administration for Unity s Information Technology Services (ITS) including Web Operations, Infrastructure, Data Management and Business Intelligence. The Chief Information Officer is responsible for all computer system development, implementation, and upgrades; computer operations; support provided by the Help Desk; database management; network services; data communications and internet infrastructure; security; and all relevant ITS policies, procedures, and technology contracts. This position ensures the internal and external customers can obtain accurate, complete and timely data for business operations. Responsibilities Include: Develop and maintain a strategic technology plan and associated tactical technology plans. IT Integration of Unity s core systems with other health systems and health plans. Provide leadership for the process of determining the priorities, projects and future directions of the Company s IT functions to achieve maximum company-wide efficiencies. Maintain active communication with the CEO, CFO and executive leadership team pertaining to strategic ITS issues that affect the organization. Communicate frequently and effectively to the Company about technology projects and issues. Provide leadership to IT functions by developing a high performing, service-focused and team-oriented department culture, driven off of strategic objectives and goals. Direct IT staff to maintain industry knowledge through training, conferences, etc. Remain knowledgeable of market and industry trends, competitors, and all aspects of Unity s market. Identify and evaluate new vendors, products, and features of potential value to Unity. Establish and maintain successful relationships with community leaders and organizations such as the Wisconsin EPIC Users Group and the Dane County Health Information Exchange, various governmental entities and other external and internal stakeholders. Identify and implement best practice in management staff, systems projects, and resources. Provide guidance and direction to the ITS team and provide direct supervision of staff. Develop a system of depth with the department to ensure functional areas can be covered in the absence of key employees. Play an active role on the Incident Response Team and ensure ITS Business Continuity Plan is complete and current. Develop the departmental budgets, monitor budget performance and assure corrective action as needed. As needed, represent the Company at various community activities; meet and network regularly with business leaders in the community. Page 3 of 10

4 Review current and make recommendations for future departmental metrics and scorecards. Continually identify trends and best practices in the IT field and adopt those which support the organization s strategic objectives. Collaborate and integrate strategy with partners in UW Medical Foundation and UW Hospitals and Clinics. Page 4 of 10

5 Essential Duties/Competencies: Analytical: Synthesize large amounts of complex and diverse information; develop, review, interpret, and act on information found in varied reports. Problem solving: Identify and resolve problems in a timely manner and gather and analyze information skillfully. Communication: Speak clearly and persuasively in positive or negative situations; demonstrate advanced writing ability, group presentation skills and effective meetings skills. Customer Service: Demonstrate a strong service orientation and ability to empathize with all levels of the organization and carry out productive interactions in both positive and negative situations. Delegation: Accomplish work and projects through other people by delegating work assignments effectively and appropriately to enhance development; give authority to work independently, set expectations and monitor delegated activities. Leadership: Lead by example, express a clear vision of future goals and organizational expectations, inspire and motivate others to perform well and achieve goals, demonstrate desired leadership attributes, accept feedback from others. Management Skills: Include staff in planning, decision-making, facilitating and process improvement; make self available to staff; provide regular, effective performance feedback; develop subordinates skills, coach and encourage growth. Quality management: Continuously look for ways to improve and promote quality and demonstrate accuracy and thoroughness. Judgment: Display the ability and willingness to make difficult decisions; exhibit sound and accurate judgment and make timely decisions. Planning/organizing: Prioritize and plan work activities, use time efficiently and develop realistic business and action plans for the ITS department and the company. Page 5 of 10

6 Professional Experience/Skills: Bachelor s degree in MIS, Computer Science, Business or equivalent combination of education and relevant business experience required, with a Master s degree preferred. Several years of progressively responsible experience in MIS including at several years management level experience required. Several years relevant experience in health care, health insurance or HMO setting required. A demonstrated ability and track record to work collaboratively in a team based culture with business partners using structure project management approach in an IT business sponsor model. Excellent, well-developed professional communication skills (written and verbal) with strong ability to collaborate and communicate with individuals and groups at all levels of the organization. Proven ability to express a clear vision of future goals and organizational expectations and inspire others to achieve the goals. Demonstrated ability to lead system wide initiatives, interaction across multiple departments. Knowledge of health insurance and business operations required. Specifically: electronic claims, enrollment, accounting, premium billing and provider contracting preferred. Proven success in leading teams with the ability to provide effective leadership to staff and other stakeholders in a group decision making process is required. Extensive knowledge of and ability to use various computer programs such as Microsoft Office and programs/system utilized in ITS actives. Knowledge of EPIC systems is high desirable. Proven flexibility and an open-minded thought process. A high degree of diplomacy and persuasiveness to cultivate effective working relationships. High degree of honesty, integrity and discretion in handling confidential information. Impeccable ethics in decision-making and all other matters. Page 6 of 10

7 JOB LOCATION: MADISON, WISCONSIN AREA Nestled amid a chain of scenic lakes, Madison is the capital of Wisconsin, and a major Midwestern research & technology university city. With a population of 240,000, Madison is the second-largest city in Wisconsin, after Milwaukee. The Dane County suburbs and farm communities surrounding Madison are home to another 260,000 people. Madison s location in south-central Wisconsin places it, by car, about 90 minutes west of Milwaukee; under 3 hours northwest of Chicago; and under 5 hours southeast of Minneapolis. The Madison area consistently earns top results in nationwide quality-of-life rankings, articles and surveys. The Madison area is one of the best places in America to live, work, play, and raise a family. The region s strong quality-of-life factors include: One of the healthiest regional economies in the United States. Urban, suburban and rural living options. A wide range of restaurant, nightlife, entertainment and shopping venues. Nationally acclaimed public university and public secondary school systems. Big Ten athletic events. Rich cultural, recreational and outdoors offerings. Favorable cost of living, compared with many other desirable US metro areas. Page 7 of 10

8 For more information about living in the Madison area, please visit: Madison rankings, fun facts, and things to do. Living here in the Madison region. The position is located at the organization s offices in the Madison area. Residence in or relocation to the Madison metro area is expected. Page 8 of 10

9 APPLICATION AND SELECTION PROCESS The employer has retained THE QTI GROUP to manage the search process for its new Chief Information Officer. The QTI Group is a comprehensive human resources advisory firm founded in QTI is headquartered in Madison, Wisconsin and has nine branch offices across the state. To confidentially express interest in being considered for the position, please click here and then click the Apply Now button on the web page to submit a resume. This opportunity requires US work authorization; and current residency in, or willingness to relocate to, the greater Madison, Wisconsin area. The employer and QTI Executive & Professional Search, Inc. are Affirmative Action/Equal Opportunity Employers. Page 9 of 10

10 ABOUT THE QTI GROUP AND ITS EXECUTIVE SEARCH CAPABILITIES IN INFORMATION TECHNOLOGY THE QTI GROUP is a comprehensive human resources advisory firm offering recruitment, staffing, HR consulting, and HR partnership services. QTI is headquartered in Madison, Wisconsin and has nine branch offices across the state. PETER GRAY - Director, Executive Search Peter brings a track record of helping major corporations, smaller firms, and non-profit institutions make critical hires across a wide spectrum of industries and functions. Peter began his career in executive search at Korn/Ferry International. Before that, he was a management consultant at CSC Index, the consulting firm that pioneered the concept of business process reengineering. Peter volunteers actively with the Wisconsin Bike Fed (Chair, Board of Directors), the Boys & Girls Club of Dane County (Event Chair, Bike For Boys & Girls Club; TOPS Mentor), Downtown Madison Inc., and the United Way of Dane County. He holds a B.A. from Harvard University, and an M.B.A. from Columbia Business School. RIAN UELMEN - Manager, IT Recruiting Rian has over 10 years of recruitment experience in various industries with a prominent focus on Information Technology. Building professional techniques of ethical business practice that only experience can teach, Rian provides excellence in helping you grow your company through delivering results with integrity and professionalism. Patient and perceptive, she provides a unique and goal-oriented service designed specifically for you and your organization. Rian volunteers actively with American Family Children s Hospital, and is the co-founder of the Madison Women s Balance Council. She holds a B.S. degree in Business Management from Edgewood College. (608) x1367 (608) x1387 peter.gray@qtigroup.com rian.uelmen@qtigroup.com Page 10 of 10