DRIVINGPROFIT THROUGHAUTOMATED PRINTSERVICES
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1 DRIVINGPROFIT THROUGHAUTOMATED PRINTSERVICES MANAGING THE CUSTOMERS PRINTING SERVICE LIFECYCLE AS AN IT SERVICE SCALING THE BUSINESS- DRIVING COST DOWN AND SERVICE VALUE UP ONLINE TCO ANALYSIS TOOL MOBILE AUDIT CLIENT DESIGN& TRANSFORMATION SERVER ASSET SERVICE CHAIN SUPPLY CHAIN
2 ESTABLISHED 2001 THECOMPANY Private Limited Company Fully funded by the shareholders No corporate or institutional investors $10M of income re-invested in R&D PRODUCTS RODUCTS& SERVICES Software Full lifecycle print service management Professional services Consulting, implementation Advisory services Service strategy
3 WHAT DOESEKM4 PROVIDE...? EKM4 delivers Advanced print service management software to optimise your printing assets, drive down cost and support needs though an end-to-end infrastructure suite. For the Enterprise Enterprise class robust scalable technology to manage every stage of the technology, service, supply chain and contract lifecycle. For Service Providers A flexible scalable suite of software to support the complete customer engagement process Pre-and post-sales Service design, Service transformation and service operation On site or remote service delivery. Supports integrated MPS pay per page and Transactional service delivery models. Open and transparent Optimisation Extensible Knowledge and support Truly independent expertise and knowledge delivering outstanding levels of support and guidance INEFFICIENCIES IN PRINT SERVICE DELIVERY IS A $45BN GLOBAL COST TO INDUSTRY
4 INDEPENDENT ADVISORY SERVICES Print Service Planning Current state analysis Customer requirements Print service Design New service design New physical design Procurement support Make/buy Service catalogue items Target pricing Equipment Implementation services Project Management Software & hardware deployment Service Management Operations Service improvement and optimisation PROFESSIONAL SERVICES INDEPENDENT ADVISORY SERVICES, ONE OFF AND ON-GOING Partner Business Development Service offer definition Target Customer requirements Sales engagement Process Pre sales Training & live coaching Service transition and take on Due diligence New physical design IMPLEMENTATION SERVICES Project Management Software set up Application Integration Business take on according to service design Project management of others Hardware disposal Hardware install Other Applications Service Management Operations Day to day operations Assets, supply chain, service chain, Application management Service improvement and optimisation Service billing and finance METHODS TOOLS Insight II TCO Tools : Insight II Assessment Monitoring : Insight II Audit Client : Insight II Design System : Insight II Enterprise and Portal Service Management Servers COMMON REPORTING
5 FULLSERVICELIFECYCLE Technology Lifecycle Comprehensive device data Manufacturer independent (Vendor Neutral) Optimised monitors with minimal network impact Begin the service improvement at any time No need to wait for a technology re-fresh ITIL Service Lifecycle Asset control and change management Consumables management (Supply Chain) Engineering services (Service chain) Billing data (map to billing models) Service transformation management Management Data Repository Service Improvement Service Governance CONTROL: SERVICE: REPORT: INVOICE
6 AUTOMATING THE CORE BUSINESS PROCESSES PRODUCT/SERVICE SALES FULFILMENT OPERATIONS BILLING SALES FULFILMENT OPERATIONS BILLING Tools and process to establish the business case Tools and process for due diligence, business take on and fleet design optimisation Operating the service Asset management Usage data (Billing and BI) Supply chain management Service chain management Application infrastructure Data for BI/analysis Invoicing and collection INSTANT TCO ANALYSIS TOOL MOBILE AUDITING AND FLEET DESIGN&TRANSFORMATION ASSET SERVICE CHAIN SUPPLY CHAIN REPORTING, MI AND ERP DATABASE LINKS
7 Pre-Sales Audit, Design and Transformation Due Diligence, Fleet Take-On and Service Operation TCO Analysis Tool Mobile Audit Client Design & Transformation System DCA Mobile Fleet Manager Enterprise Portal On-line tool On-site Mobile Device Desktop Application On-site Network Service On-site service delivery On-site service delivery Data Aggregation Instant Assessment of the Total Cost of Ownership of a Printing and Imaging Fleet. Financial Analysis of existing and optimised fleet. Implementation Costs of Insight based Managed Print Service. Return on Investment calculation and analysis. Physical audit of devices. Collection of device information and specification including meter readings and counters. Definition of logical and physical zones. TCO Assessment, Green Assessment, Fleet re-design (automatic or manual), forecast TCO reporting. On-site collection of device data via SNMP. Communicates with Insight Portal with IMIL via XMPP. An extension of the Mobile Audit Client platform, allowing management of the assets on-site via a mapbased user interface. Self-contained Fleet Management Application including; Asset, Incident and Supply chain management. Triage and normalisation of alerts, and predictive consumables. Centralised aggregation of data from multiple installations. For use by Partners on initial meetings to provide an estimate of costs, and savings through implementing Insight. For use by Partners to perform a full site audit of assets on-site prior to a proposal. For use by end users managing a fleet internally, or by partners to present a proposed fleet design.* The on-site component of InsightII that collects the device data. Essential for Partners remotely managing the fleet with Insight Portal. This extension allows installations, moves and changes (IMAC) activities to be validated and resolved in a live environment, greatly reducing the management overhead of IMAC activities. ** Designed for End-users who are self-managing the fleet, or Partners operating an in-house service. Designed for Partners running the service on behalf of clients. * = Available Q ** = Available Q TCO ANALYSIS TOOL MOBILE AUDIT CLIENT DESIGN& TRANSFORMATION SERVER ASSET SERVICE CHAIN SUPPLY CHAIN
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