Cracking the Code on Software License Management

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Cracking the Code on Software License Management"

Transcription

1 Cracking the Code on Software License Management

2 Overview of IT Asset Management Integration Integration of the physical, financial, and contractual attributes of IT assets Enables the delivery of timely business knowledge to better manage and control the business and IT. HR Help Desk Discover Tools Accounting Systems Central Repository Software Asset Management plays a key role in effective IT Asset Management. 2

3 Why IT Asset Management? Unmanaged IT assets increase business risk potentially resulting in a direct, negative impact to an organization s bottom line: Risk Exposure Bottom Line Impact License Noncompliance Inaccurate hardware and software counts Inefficient use & lower productivity of skilled resources Overpaying for IT assets Unnecessary IT asset purchases and possible penalties and fines Higher cost of ownership not to mention other intangible costs such as: Public embarrassment Loss of potential customers Poor IT asset tracking results in lack of information for planning hardware and software upgrades." 3

4 Savings Potential Organizations achieve the greatest benefits by identifying where their true pain points reside and working to resolve those first Area of Benefit Savings Potential Uncovering Invoice Errors % Vendor Management % Sourcing Consolidation 2-8% Hardware Lease Management 5-20% Software License Management 10-50% Cost Avoidance 0.5-5% Productivity Savings 5-10% Retirement 1-3% Business Decision Support Up to 5% Total Potential 2.5-5% Savings % Based on Industry/Client Experienced Results 4

5 The ITAM Lifecycle Plan Request Order Receive Pay Deploy Bill/ Chargeback Manage Retire Planning Capacity Planning Capital Planning Expense Planning Budgeting Refresh Planning New software purchases/upgrades Request User Request (includes approval process) RFI/RFQ/RFP Contract Negotiation ITAM Process and Sub-Process Areas Procurement Ordering Receiving Payment Deployment Request Fulfillment Hardware Refresh Enterprise SW Upgrades Chargebacks Internal/External Billing Management Contract Administration Installs, Moves, Adds, Changes (imac) Break/Fix Software License True-Up/Down Software License Compliance Management Software Removals Retirement Employee Off-boarding Software License Recapture Hardware Disposal Software License Retirement Key Facets of an ITAM Function Policies/Regulations ITAM Policies Regulations IT Contract Management Contract review/renegotiation frequency Bulk purchasing/discounts Vendor selection Metrics Key Performance Indicators (KPIs) Critical Success Factors (CSFs) SLAs Reports ITAM reporting and frequency Report content and receivers People ITAM Roles and Responsibilities Technology IT Asset Repository IT asset record creation IT asset record modification IT asset record retirement Integrations/Interfaces (ERP, contract management system, CMDB, Service Desk, etc.) Discovery Technology Discovery footprint Reconciliations to IT Asset Repository 5

6 The Software Asset Management Lifecycle Plan Request Order Receive Pay Deploy Bill/ Chargeback Manage Retire Planning Capacity Planning Capital Planning Expense Planning Budgeting Refresh Planning New software purchases/upgrades Request User Request (includes approval process) RFI/RFQ/RFP Contract Negotiation ITAM Process and Sub-Process Areas Procurement Ordering Receiving Payment Deployment Request Fulfillment Hardware Refresh Enterprise SW Upgrades Chargebacks Internal/External Billing Management Contract Administration Installs, Moves, Adds, Changes (imac) Break/Fix Software License True-Up/Down Software License Compliance Management Software Removals Retirement Employee Off-boarding Software License Recapture Hardware Disposal Software License Retirement Key Facets of an ITAM Function Policies/Regulations ITAM Policies Regulations IT Contract Management Contract review/renegotiation frequency Bulk purchasing/discounts Vendor selection Metrics Key Performance Indicators (KPIs) Critical Success Factors (CSFs) SLAs Reports ITAM reporting and frequency Report content and receivers People ITAM Roles and Responsibilities Technology IT Asset Repository IT asset record creation IT asset record modification IT asset record retirement Integrations/Interfaces (ERP, contract management system, CMDB, Service Desk, etc.) Discovery Technology Discovery footprint Reconciliations to IT Asset Repository 6

7 Process First Focus on stopping the bleeding first before cleaning up the blood on the floor Plan Request Order Receive Pay Deploy Bill/ Chargeback Manage Retire Check license inventory Only if we need to purchase new licenses License recovery and tracking Track license inventory levels Pull from inventory rather than buy Recover licenses during hardware retirement How can we ensure we remain license compliant? 7

8 Software License Compliance Proactively managing software licenses and their use by tracking and reconciling: Purchase information Contract information Volume discounts Premier support Extended warranties Entitlement information One time and reoccurring costs Discovery / usage information The focus is not only on mitigating license compliance risks but reducing lifecycle costs 8

9 The Three Legged SAM Stool Purchased Software Licenses Software License Usage Terms & Conditions / Usage Rules 9

10 Software License Compliance Software License Compliance Gain Anywhere from 10 50% Savings from Software License Management Discovered Compliance Report Software Purchased Software Used Software Usage Rules / Ts&Cs Usage Rules Licensed Reconcile Ensure reconciliations are occurring on a regular basis! 10

11 Collecting The Right Information Software Purchase Records The right information is needed before an internal software reconciliation can be conducted. Licensed ERPs Procurement Systems Vendor Websites Vendor Reports 11

12 Collecting The Right Information Software Installations The right information is needed before an internal software reconciliation can be conducted. Discovered Discovery Tools Monitoring Tools Client Management Systems 12

13 Collecting The Right Information Software Usage Rules The right information is needed before an internal software reconciliation can be conducted. Usage Rules Software Licensing Models Contract Terms & Conditions Vendor Websites Software Documentation 13

14 Common Software Licensing Models Time Based Perpetual Owned forever Annual maintenance fees usually apply (for upgrades, patches, etc.) Term / Leased / Subscription Term based / subscription based Annual maintenance fees usually included in subscription fee Restricted Restricted Licenses Environment restrictions (Development, Test, Production, Training, etc) Embedded applications Number of CPUs, sockets, cores, etc. Unrestricted Licenses No environmental or other restrictions Location Based Site / Location Unlimited number of installs at a specific location User Based Named User License assigned to a specific user / individual Concurrent Limited pool of licenses exist and only a specific number of people can use the software at any one time Software installed on a server where multiple people can access the application Device Based Single Device / Single Install Single license for one machine Software is installed on individual / identifiable machines 14

15 SAM Benefits Seen Elsewhere IT Asset Management provides supporting information to processes throughout the ITIL lifecycle Provides supporting information for incident and problem resolution Enables relationship creation between tickets and software assets Supports change and release management planning Supports availability and capacity planning Provides a basis for software CIs within the CMDB Supports KPIs / metrics reporting and management dashboards Supports software and hardware annual planning Assists BCM / DR in planning efforts 15

16 Challenges and Value Delivered Intangible Challenges Value Automation of True-Up Different licensing models by vendor Licenses are typically negotiated different terms and conditions for each contract/vendor Mergers and acquisitions Rogue and poorly managed purchasing Illegal sharing Internet downloading License Retirement and Re-Use Upgrade Entitlements Maintenance by Usage Identification of Redundancies Easier Invoice Reconciliation Easier Demand Management Publisher audits (BSA / The Software Alliance) ISO single guideline 16

17 Need Indicators Software Compliance Risk Do I own enough licenses to ensure compliance? Do I understand 3 rd party requirements in case I m faced with an audit? Am I utilizing my licenses efficiently? Are applications installed that make my organization vulnerable? A New Jersey based provider of home oxygen therapy and clinical respiratory care, had to pay $150,000 to settle claims that it had unlicensed copies of Microsoft Corp., Symantec Corp. and McAfee Inc. software installed on office computers. Financial Risk/ Portfolio Management Am I overspending? Are my assets being under-utilized? Are my invoices accurate? Do I understand my baseline well enough to support my Business Continuity Plan or make business critical decisions? Legal Implications Does my disposal process adhere to environmental regulations? Do I adhere to local accounting and tax regulations? A regional insurance provider realized that there was little accountability for laptops and desktops which was resulting in the loss and theft of corporate equipment. The organization was able to gain oversight of their asset purchases and inventory by implementing a central asset repository and standardized ITAM processes which greatly reduced replacement expenses. A Texas based telecommunications equipment services company, could have saved $295,000 in noncompliance fees if proper software asset management practices were in place. 17

18 Common Misconceptions Asset Management is a Standalone Function and is just about managing assets Once I ve finished implementing ITAM, all of my asset management problems will be solved Asset Management is easy if I have the right tools Asset Management will allow me to achieve cost savings day one Implementing Asset Management means I need to reduce my staff I don t need a physical inventory I only need to market and sell IT Asset Management during the project 18

19 Protiviti s Approach Protiviti offers a complete spectrum of services to assist you in developing your IT asset management program. These programs are typically delivered using a multi-phase approach and our teams can provide a mix of services tailored specifically to your needs. ITAM Business Case Assistance provides an understanding of how ITAM can be maximized to produce tangible results. Protiviti s consultants define your potential savings, the investment requirements for an enterprise ITAM program, and your return-on-investment (ROI) potential. ITAM Strategy and Roadmap Development helps you define and articulate the value and strategy for your ITAM program. We establish a shared vision for IT asset management from the executive level down. The result is a roadmap that provides a well-defined strategy and clear path forward based on Protiviti best practices. Maturity Assessment evaluates the effectiveness of your current infrastructure and resources against Protiviti best practices to identify opportunities to reduce costs and improve utilization of assets. ITAM Process and Procedure Design enables the development and validation of your ITAM processes and procedures (financial, contractual and physical). The result is a process-centric program ensuring that your IT assets are managed most efficiently and effectively from requisitioning through retirement. ITAM Architecture Design enables the development of both the logical and physical architecture required to support an ITAM program. The result is an architecture that integrates your environment with your business and operational systems to best manage the life cycle of your assets while gaining maximum efficiency. ITAM Organization and Transformation provides the guidance for establishing the organizational structure, skills, measurements and metrics for a successful ITAM program, including the communication and transformation activities necessary to accomplish the evolution from your current processes and environment. 19

20 Protiviti s Software License Compliance Assessments Our team will collect installation data for all software installed on workstations and servers. The installation data coupled with terms and conditions and purchase data will then be analyzed for risks in software non-compliance. Phased Approach Phase I: Information Gathering Collection of Current Environment and Documentation Understanding of Licensing Rights and Liabilities Discover Total Install Base of Licensed Products Develop Gap, Usage, and Reconciliation Models for Measurement of Compliance and Risk Phase II: Reconciliation & Analysis Reconciliation of Data: Licensing Models Software Installations and Allocations Reconciliation Reporting Finalize Reporting Findings and Document Results Phase III: Assessment & Recommendations Analysis of Processes for Management of Software Identify Recommendations and Gaps for Software Develop Final Briefing and Results Deliver Final Reports and Work Products Information Gathering Reconciliation & Analysis Recommendations for Future State Review & Recommend from Different Perspectives Data Completeness and Availability Process Completeness Technology Enablement Organizational Accountability 20

21 Our ITAM Market Differentiators Business View of IT Asset Management Governance Organization/People Process/Policy Technology Focus on efficiency, savings/cost avoidance, compliance, risk Uniquely positioned Smaller and more flexible Backed by RHI - resources available on demand globally Extensive experience and strong alliances with leading technology providers, not a reseller Best Practices Significant domain expertise in incorporating best practices, metrics, processes, policies, and implementation approaches Deep understanding and methodologies for automating the asset management life-cycle through existing solutions (Ariba, SAP, PeopleSoft, CA, HP/Peregrine, BMC/Remedy, etc.) Proven practices to transform the organization Experience Highly capable and experienced personnel industry, functional and technology skills Significant experience in providing ITAM services to large organizations Our methods are based on recognized leading practices: COBIT Control Objectives for Information & related Technology Capability Maturity Model Information Technology Infrastructure Library ISO 9000 &

22 Contact Information Jason Riddle

IT Asset Management Strategies

IT Asset Management Strategies IT Asset Strategies 31 August 2016 2016 ServiceNow All Rights Reserved Disclaimer "The views expressed in this presentation are those of the author and do not necessarily reflect the official policy or

More information

Software Asset Management (SAM) and ITIL Service Management - together driving efficiency

Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Software Asset Management (SAM) and ITIL Service Management - together driving efficiency Ian Preskett MIET C.Eng. MBCS CITP Software Asset Management Consultant ian.preskett@ipassociatesltd.co.uk Agenda

More information

Getting a head start in Software Asset Management

Getting a head start in Software Asset Management Getting a head start in Software Asset Management Managing software for improved cost control, better security and reduced risk A guide from Centennial Software September 2007 Abstract Software Asset Management

More information

IIA Super Conference

IIA Super Conference www.pwc.com IIA Super Conference Software Asset Management (SAM) Internal Audits Agenda Introduction Software Asset Management (SAM) overview Potential Internal Audit Approach Example Risk Areas Summary

More information

Software Asset Management on System z

Software Asset Management on System z Software Asset Management on System z Mike Zelle Tivoli WW IT Asset Management Marketing SAM in SHARE Project Manager mzelle@us.ibm.com Agenda Why Software Asset Management (SAM) The Discipline of Software

More information

The Power to Take Control of Software Assets

The Power to Take Control of Software Assets The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets The Benefits of SAM: Building the case for Conducting a SAM Assessment and Implementing a

More information

Asset management guidelines

Asset management guidelines Asset management guidelines 1 IT asset management (ITAM) overview Objective Provide a single, integrated view of agency assets in order to allow agencies to identify the asset location and assess the potential

More information

IBM Tivoli Asset Management for IT

IBM Tivoli Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs of IT assets with a single product installation that tracks and manages hardware, software and related

More information

Software License Asset Management (SLAM) Part 1

Software License Asset Management (SLAM) Part 1 LANDesk White Paper Software License Asset Management (SLAM) Part 1 Five Steps to Reduce Software License Costs and Ensure Audit Preparedness Contents A Software Audit Looms in Your Future.... 3 Overbuying

More information

Software Asset Management. The challenge

Software Asset Management. The challenge Software Asset Management The challenge The Challenge Incidents of software audits are on the rise: Gartner survey of 228 procurement and ITAM professionals in September 2011, 65% indicated at least one

More information

IBM Maximo Asset Management for IT

IBM Maximo Asset Management for IT Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software

More information

zoomlens January 2012 Why General Counsel should care about Software Asset Management

zoomlens January 2012 Why General Counsel should care about Software Asset Management zoomlens January 2012 Why General Counsel should care about Software Asset Management An organization s ability to maintain compliance with its contractual obligations and manage costs depends on whether

More information

The World of IT Financial Management

The World of IT Financial Management The World of IT Financial June 20-24 St. Louis, MO IT Asset Best Practices Seminar Dilbert on Cloud Decision-Making 3 What experience do we have in the room? Name Company / Agency How many years experience

More information

Unlock the code IT Asset Management

Unlock the code IT Asset Management HP Software: Apps meet Ops 2015 Unlock the code IT Asset Management Luc Landuyt/ April 2 nd, 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to

More information

The Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015

The Value of ITAM To IT Service Management. Presented by Daryl Frost. Copyright Burswood Information Solutions Limited 2015 The Value of ITAM To IT Service Management Presented by Daryl Frost What The!! We buy all this IT equipment Where is it!! How much are we buying it seems to cost a fortune! Are we getting any value from

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

Software Asset Management High Risk, High Reward

Software Asset Management High Risk, High Reward Software Asset Management High Risk, High Reward January 2014 Andy Deas adeas@deloitte.com Travis Markowitz tmarkowitz@deloitte.com Eli Black eliblack@deloitte.com Contents What is Software Asset Management

More information

Software License Asset Management (SLAM) Part III

Software License Asset Management (SLAM) Part III LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step

More information

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures? SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling

More information

Address IT costs and streamline operations with IBM service desk and asset management.

Address IT costs and streamline operations with IBM service desk and asset management. Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT

More information

Commercial Software Licensing Information Technology Asset Management (ITAM): Software License Management (SLM) Overview

Commercial Software Licensing Information Technology Asset Management (ITAM): Software License Management (SLM) Overview Commercial Software Licensing Information Technology Asset Management (ITAM): Software License Management (SLM) Overview April 2016 Webinar Information Audio dial-in number: 1-866-783-7350 Participant

More information

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION The Internal Revenue Service Should Improve Server Software Asset Management and Reduce Costs September 25, 2014 Reference Number: 2014-20-042 This report

More information

Software Asset Management: Risk and Reward. March 2015

Software Asset Management: Risk and Reward. March 2015 Software Asset Management: Risk and Reward March 2015 Agenda What Are the Risks Direct Risks Indirect Risks Future Risks How to Assess the Risks Maturity Frameworks Compliance Assessments Mitigating the

More information

Peregrine. AssetCenter. Product Documentation. Asset Tracking solution. Part No. DAC-441-EN38

Peregrine. AssetCenter. Product Documentation. Asset Tracking solution. Part No. DAC-441-EN38 Peregrine AssetCenter Product Documentation Asset Tracking solution Part No. DAC-441-EN38 AssetCenter Copyright 2005 Peregrine Systems, Inc. All Rights Reserved. Information contained in this document

More information

8 Tips for Winning the IT Asset Management Challenge START

8 Tips for Winning the IT Asset Management Challenge START Tips for Winning the IT Asset Management Challenge START A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned

More information

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT

SAM Benefits Overview SAM SOFTWARE ASSET MANAGEMENT SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,

More information

Best Practices for Implementing Software Asset Management

Best Practices for Implementing Software Asset Management Best Practices for Implementing Software Asset Management Table of Contents I. The Case for Software Asset Management (SAM)............................ 2 II. Laying the Groundwork for SAM............................................

More information

The SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT

The SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT The Optimization Model Control. Optimize. Grow The Optimization Model In an ever-changing global marketplace, your company is looking for every opportunity to gain a competitive advantage and simultaneously

More information

Quantifying the Value of Software Asset Management

Quantifying the Value of Software Asset Management 1 Executive Summary Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities from sales order entry

More information

Making the Business Case for IT Asset Management

Making the Business Case for IT Asset Management 1 The business case for IT Asset Management Making the Business Case for IT Asset Management Executive Summary IT Asset Management (ITAM) is an important business discipline that provides insight into

More information

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity AssetCenter 4.4 Total Asset Visibility and Control Control Costs Ensure Compliance Reduce Complexity Peregrine AssetCenter Compliance requirements. Complex infrastructure. Exploding demand. Tighter budgets.

More information

Software Self-Audit Checklist

Software Self-Audit Checklist Software Self-Audit Checklist An Introduction to Software Self-Audits Authorized Use = Actual Use A software audit is a defensible comparison of the actual Software Programs, quantities, and uses within

More information

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................

More information

BMC Remedyforce Asset Management. Frequently Asked Questions

BMC Remedyforce Asset Management. Frequently Asked Questions BMC Remedyforce Frequently Asked Questions Table of Contents BMC Remedyforce 2 Overview 2 Frequently Asked Questions 2 Definitions 2 1. What is Configuration Management? 2 2. What is IT? 2 3. What is a

More information

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012

SACM and CMDB Strategy and Roadmap. David Lowe ActionableITSM.com March 20, 2012 SACM and CMDB Strategy and Roadmap David Lowe ActionableITSM.com March 20, 2012 Disclaimer The strategy and roadmap information presented here is generic by nature and based on a highly hypothetical use

More information

Maximo ITSM Product Suite. Francois Marais

Maximo ITSM Product Suite. Francois Marais Maximo ITSM Product Suite Francois Marais What do we mean by Maximo Service & IT Asset Management (ITSM)? MAXIMO and TIVOLI Traditional Maximo Service desk (ITSM) NOW! Tivoli Service Request Manager TSRM

More information

IAITAM s Certified Hardware Asset Management Professional Course Syllabus

IAITAM s Certified Hardware Asset Management Professional Course Syllabus IAITAM s Certified Hardware Asset Management Professional Course Syllabus 2013 CHAMP syllabus IAITAM vers 1.1.0.3 Page 1 of 5 Course Summary The IAITAM Certified Hardware Asset Management Professional

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

WILLIAM ROBERTSON. ITIL & ITAM Trainer & Principal Consultant All Round ITAM & ITSM Evangelist

WILLIAM ROBERTSON. ITIL & ITAM Trainer & Principal Consultant All Round ITAM & ITSM Evangelist Maturity Assessments Training & Education Advisory & Consulting william@bluehabits.co.za WILLIAM ROBERTSON ITIL & ITAM Trainer & Principal Consultant All Round ITAM & ITSM Evangelist william@bluehabits.co.za

More information

Automating Software License Management

Automating Software License Management Automating Software License Management Automating license management saves time, resources, and costs. It also consistently produces high quality data and a documentable method for mapping software licenses

More information

IT ASSET MANAGEMENT SELECTED BEST PRACTICES. Sherry Irwin

IT ASSET MANAGEMENT SELECTED BEST PRACTICES. Sherry Irwin IT ASSET MANAGEMENT SELECTED BEST PRACTICES Sherry Irwin IT ASSET MANAGEMENT SELECTED BEST PRACTICES By Sherry Irwin INTRODUCTION As the discipline of IT asset management (ITAM) began to evolve in the

More information

An InControl Technology White Paper

An InControl Technology White Paper An InControl Technology White Paper Defining Asset Intelligence and the evolution from IT inventory InControl Technology, Inc. 4025 Camino Del Rio South, Suite 300 San Diego, CA 92108 Phone: (1) 619.542.7732

More information

HP OpenView AssetCenter

HP OpenView AssetCenter HP OpenView AssetCenter Software version: 5.0 Asset Tracking solution Build number: 120 Legal Notices Warranty The only warranties for HP products and services are set forth in the express warranty statements

More information

Proven deployments across different Industry verticals; Being used by leading brands

Proven deployments across different Industry verticals; Being used by leading brands What is SapphireIMS? Comprehensive IT Service Management Suite consisting of IT Service desk certified as per ITIL 3.0 (ITSM) IT Asset management (ITAM) Business Service Monitoring (BSM) IT Automation

More information

TRACK BEYOND THE RACK MANAGING IT ASSETS ACROSS THE ENTERPRISE

TRACK BEYOND THE RACK MANAGING IT ASSETS ACROSS THE ENTERPRISE TRACK BEYOND THE RACK ITAM Track Beyond the Rack The current buzz around ITAM (IT Asset Management) has solely focused on assets residing in the data center. However ITAM is more then servers and racks.

More information

Awell-designed configuration management

Awell-designed configuration management Designing a CMDB that also functions as an asset management repository requires broader definitions of the configuration items included in a traditional CMDB. Follow these s to successfully scope and manage

More information

License management service

License management service License management service Service definition License Management Service is a service provided by HP Software Licensing & Management Solutions, which allows enterprise customers to effectively monitor

More information

How to Deliver Measurable Business Value with the Enterprise CMDB

How to Deliver Measurable Business Value with the Enterprise CMDB How to Deliver Measurable Business Value with the Enterprise CMDB James Moore jdmoore@us.ibm.com Product Manager, Business Service, Netcool/Impact 2010 IBM Corporation Agenda What is a CMDB? What are CMDB

More information

Software Asset Management: A view from two perspectives from the audit world

Software Asset Management: A view from two perspectives from the audit world Software Asset Management: A view from two perspectives from the audit world SoftSummit 2008 Hyatt Regency Santa Clara, California October 20-22, 2008 Steve Revesz, Director Deloitte & Touche LLP 255 West

More information

Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a

Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a 1 Look around any workplace and you see Information Technology (IT) assets. If you are working in an average office environment, you probably have a computer monitor with a CPU at your desk along with

More information

Whitepaper Software Asset Management Best Practices Guide AMTRA Solutions Software Asset Management (SAM), C-SAM and Application Packaging solutions

Whitepaper Software Asset Management Best Practices Guide AMTRA Solutions Software Asset Management (SAM), C-SAM and Application Packaging solutions Whitepaper Software Asset Management Best Practices Guide AMTRA Solutions Software Asset Management (SAM), C-SAM and Application Packaging solutions An Overview Software asset management (SAM) is a business

More information

BUILDING THE NEW BUSINESS CASE FOR ITAM

BUILDING THE NEW BUSINESS CASE FOR ITAM BEYOND TOOLS: BUSINESS INTELLIGENCE MEETS ANALYTICS BUILDING THE NEW BUSINESS CASE FOR ITAM Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - November 2013 SM Building

More information

ITIL: What is it? How does ITIL link to COBIT and ISO 17799?

ITIL: What is it? How does ITIL link to COBIT and ISO 17799? ITIL: What is it? How does ITIL link to COBIT and ISO 17799? 1 What is ITIL? The IT Infrastructure Library A set of books comprising an IT service management Best Practices framework An industry of products,

More information

PEOPLESOFT IT ASSET MANAGEMENT

PEOPLESOFT IT ASSET MANAGEMENT PEOPLESOFT IT ASSET MANAGEMENT KEY BENEFITS Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration Oracle s PeopleSoft IT Asset Management streamlines and automates

More information

Intelligent Inventory and Professional License Management

Intelligent Inventory and Professional License Management Intelligent Inventory and Professional License Management RayVentory is part of RaySuite. Smarter Software and Hardware Inventory Top Benefits Various collection methods Agent-based and agentless inventory

More information

SOFTWARE ASSET MANAGEMENT (SAM) IMPLEMENTATION PROJECT Policy and Process Guide

SOFTWARE ASSET MANAGEMENT (SAM) IMPLEMENTATION PROJECT Policy and Process Guide SOFTWARE ASSET MANAGEMENT (SAM) IMPLEMENTATION PROJECT Policy and Process Guide Prepared for: Example Client Presented by: Evergreen Systems Table of Contents 1 Introduction... 3 2 Solution Approach...

More information

Why you need an Automated Asset Management Solution

Why you need an Automated Asset Management Solution solution white paper Why you need an Automated Asset Management Solution By Nicolas Renard, Support and Professional Services Manager, BMC France Table of Contents 1 OVERVIEW Automated Asset Discovery

More information

Software Asset Management Inventory Tools:

Software Asset Management Inventory Tools: Software Asset Management Inventory Tools: Essential to a Software Asset Management Program Written by Microsoft in combination with SoftAid Abstract The use of inventory, license management, software

More information

Gain IT asset visibility, control and automation

Gain IT asset visibility, control and automation IBM Software Tivoli February 2011 Gain IT asset visibility, control and automation Control costs and improve service performance with IBM IT asset management solutions 2 Gain IT asset visibility, control

More information

Altiris Asset Management Suite 7.1 from Symantec

Altiris Asset Management Suite 7.1 from Symantec Ensuring compliance and maximizing your IT investment Overviewview In IT change is inevitable, but asset management provides a starting point for disciplined, standards-based management that elevates the

More information

Foundation. Summary. ITIL and Services. Services - Delivering value to customers in the form of goods and services - End-to-end Service

Foundation. Summary. ITIL and Services. Services - Delivering value to customers in the form of goods and services - End-to-end Service ITIL ITIL Foundation Summary ITIL and s Design s - Delivering value to customers in the form of goods and services - End-to-end ITIL Best Practice - Scalable and not prescriptive - Gathered from Users,

More information

ZENworks Asset Management 11. Product Brochure

ZENworks Asset Management 11. Product Brochure ZENworks Asset Management 11 A Complete Asset Management Solution, Including Inventory, Software Compliance, Usage Tracking and Contract Management Product Brochure ZENworks Asset Management Product Brochure

More information

SOFTWARE LICENCE MANAGEMENT

SOFTWARE LICENCE MANAGEMENT SOFTWARE LICENCE MANAGEMENT MANAGING SOFTWARE COMPLIANCE AND COSTS DOESNʼT HAVE TO BE DIFFICULT Software Lifecycle Services from Computacenter Managing software compliance and costs doesnʼt have to be

More information

The Power to Take Control of Software Assets

The Power to Take Control of Software Assets The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets Software Asset Management Inventory Tools: Essential to a Software Asset Management Program

More information

If you think Software Asset Management is enough, you don t know SIM.

If you think Software Asset Management is enough, you don t know SIM. If you think Software Asset Management is enough, you don t know SIM. Unlock the Value in your Software Investments. 1-800-991-8525 info@simitar.com 2 If you think Software Asset Management is enough,

More information

Software Audits Three Ways to Cut the Cost and Pain of a Software Audit

Software Audits Three Ways to Cut the Cost and Pain of a Software Audit BDNA White Paper Software Audits Three Ways to Cut the Cost and Pain of a Software Audit Introduction Software vendors frequently and without warning audit customers to ensure they are in compliance with

More information

Dynamic Service Desk. Unified IT Management. Solution Overview

Dynamic Service Desk. Unified IT Management. Solution Overview I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and

More information

How To: Choosing the Right Catalog for Software License Management

How To: Choosing the Right Catalog for Software License Management Software License Management Guide How To: Choosing the Right Catalog for Software License Management Software License Management tools all rely on a catalog to reference and validate data. In this guide

More information

IT Outsourcing s 15% Problem:

IT Outsourcing s 15% Problem: IT Outsourcing s 15% Problem: The Need for Outsourcing Governance ABSTRACT: IT outsourcing involves complex IT infrastructures that make it extremely difficult to get an accurate inventory of the IT assets

More information

Preparing for a Software Vendor Compliance Review: Improving Response and Realizing Cost Savings Through SAM

Preparing for a Software Vendor Compliance Review: Improving Response and Realizing Cost Savings Through SAM SoftSummit 2009 Preparing for a Software Vendor Compliance Review: Improving Response and Realizing Cost Savings Through SAM Presented by: Bruce Vanderbush Partner Christopher Ruhl Director October 21,

More information

Simplify and Automate IT

Simplify and Automate IT Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

IT ASSET MANAGEMENT. www.servicenow.com

IT ASSET MANAGEMENT. www.servicenow.com IT ASSET MANAGEMENT www.servicenow.com WHITE PAPER IT ASSET MANAGEMENT IT ASSET MANAGEMENT A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate

More information

How To: Choosing the Right Catalog for Software License Management

How To: Choosing the Right Catalog for Software License Management Software License Management Guide How To: Choosing the Right Catalog for Software License Management Software license management tools all rely on an SKU catalog to reference and validate license data.

More information

Software asset management White paper. Improving IT service delivery through an integrated approach to software asset management.

Software asset management White paper. Improving IT service delivery through an integrated approach to software asset management. Software asset management White paper Improving IT service delivery through an integrated approach to software asset management. September 2008 2 Contents 2 Introduction 3 The challenges of managing software

More information

IBM Tivoli and Maximo Asset Management Development Update & Maximo 7.1 Preview

IBM Tivoli and Maximo Asset Management Development Update & Maximo 7.1 Preview IBM Tivoli and Maximo Asset Management Development Update & Maximo 7.1 Preview Anthony Honaker Maximo Product Strategy & Product Management 2007 IBM Corporation IBM s Commitment to Maximo and Asset Management

More information

Information Technology Auditing for Non-IT Specialist

Information Technology Auditing for Non-IT Specialist Information Technology Auditing for Non-IT Specialist IIA Pittsburgh Chapter October 4, 2010 Agenda Introductions What are General Computer Controls? Auditing IT processes controls Understanding and evaluating

More information

Software Asset Management Is your company prepared for a software audit?

Software Asset Management Is your company prepared for a software audit? Software Asset Management Is your company prepared for a software audit? Chris Tyrell Deloitte & Touche LLP ctyrrell@deloitte.com 415 783 6212 Erwin Yuen Deloitte & Touche LLP eyuen@deloitte.com 415 706

More information

IT Asset Management. White Paper

IT Asset Management. White Paper IT Asset Management A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the full asset lifecycle. Historically, IT Asset Management (ITAM) systems

More information

HP Asset Manager. Software version: 5.20. Asset Tracking Solution

HP Asset Manager. Software version: 5.20. Asset Tracking Solution HP Asset Manager Software version: 5.20 Asset Tracking Solution Document Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009 Hewlett-Packard

More information

Commercial Software Licensing

Commercial Software Licensing Commercial Software Licensing CHAPTER 10: (ITAM) Software Asset Management (SAM) Prepared by DoD ESI January 2013 Chapter Overview (ITAM) and Software Asset Management (SAM) allow for a complete and accurate

More information

Essentials of. policies for software evaluation, purchasing, monitoring. Asset Management Division Dell ASAP Software dell.

Essentials of. policies for software evaluation, purchasing, monitoring. Asset Management Division Dell ASAP Software dell. Essentials of Software Asset Management policies for software evaluation, purchasing, usage & compliance monitoring Asset Management Division Dell ASAP Software dell.com/esmart June 2008 CONTENTS Overview

More information

PEOPLESOFT IT ASSET MANAGEMENT

PEOPLESOFT IT ASSET MANAGEMENT PEOPLESOFT IT ASSET MANAGEMENT K E Y B E N E F I T S Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration P E O P L E S O F T F I N A N C I A L M A N A G E M

More information

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION Desktop and Laptop Software License Management June 25, 2013 Reference Number: 2013-20-025 This report has cleared the Treasury Inspector General for Tax

More information

WHY GOOD DATA IS A MUST

WHY GOOD DATA IS A MUST WHY GOOD DATA IS A MUST Asset Management Oversight is Essential to Effective Governance By Terri Hart-Sears www.isg-one.com INTRODUCTION Asset Management is a set of business practices that join financial,

More information

Understanding inventory, configuration and IT asset management

Understanding inventory, configuration and IT asset management Understanding inventory, configuration and IT asset management Introduction...2 Defining inventory, configuration and IT asset management...2 Primary success enablers...3 Inventory management...4 Building

More information

White Paper November 2006. BMC Best Practice Process Flows for Asset Management and ITIL Configuration Management

White Paper November 2006. BMC Best Practice Process Flows for Asset Management and ITIL Configuration Management White Paper November 2006 BMC Best Practice Process Flows for Asset and ITIL Configuration Copyright 2006 BMC Software, Inc. All rights reserved. BMC, the BMC logo, all other BMC product or service names,

More information

Topic relevant selected content from the highest rated entries, typeset, printed and shipped.

Topic relevant selected content from the highest rated entries, typeset, printed and shipped. Topic relevant selected content from the highest rated entries, typeset, printed and shipped. Combine the advantages of up-to-date and in-depth knowledge with the convenience of printed books. A portion

More information

Symantec Asset Management Suite 7.5 powered by Altiris technology

Symantec Asset Management Suite 7.5 powered by Altiris technology Symantec Asset Management Suite 7.5 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Control Costs with a 4-Speed SACM Transmission

Control Costs with a 4-Speed SACM Transmission WHITE PAPER: Control Costs with a 4-Speed SACM Transmission Brent J. Knipfer Director ITSM Product Management CompuCom May 2012 Executive Summary IT executives are clamoring for more control over the physical

More information

Six Steps to Completing a Software Audit and Ensuring Compliance While Saving Money

Six Steps to Completing a Software Audit and Ensuring Compliance While Saving Money Six Steps to Completing a Software Audit and Ensuring Compliance While Saving Money A Guide to Assessing Vulnerabilities and Ensuring Ongoing Software License Compliance 200 West Mercer Street Suite E300

More information

Quantifying ROI: Building the Business Case for IT and Software Asset Management

Quantifying ROI: Building the Business Case for IT and Software Asset Management Quantifying ROI: Building the Business Case for IT and Software Asset Management Benefits of IT and Software Asset Management In today s increasingly competitive business environment, companies are realizing

More information

Request for Proposal for Application Development and Maintenance Services for XML Store platforms

Request for Proposal for Application Development and Maintenance Services for XML Store platforms Request for Proposal for Application Development and Maintenance s for ML Store platforms Annex 4: Application Development & Maintenance Requirements Description TABLE OF CONTENTS Page 1 1.0 s Overview...

More information

WHITE PAPER. Moving up the Software License Optimization Maturity Curve to Drive Business Value

WHITE PAPER. Moving up the Software License Optimization Maturity Curve to Drive Business Value WHITE PAPER Moving up the Software License Optimization Maturity Curve to Drive Business Value Moving up the Software License Optimization Maturity Curve to Drive Business Value Software Asset Management

More information

TOP QUESTIONS ABOUT MICROSOFT AUDITS

TOP QUESTIONS ABOUT MICROSOFT AUDITS 20 TOP QUESTIONS ABOUT MICROSOFT AUDITS 1745 Broadway, 17th Floor, New York, NY 10019, USA Tel. 646 475 2103 The word audit scares many people, but if your company licenses software, you will be audited

More information

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR

More information

Asset Management, ITIL, and the CMDB:

Asset Management, ITIL, and the CMDB: BEST PRACTICES WHITE PAPER Asset Management, ITIL, and the CMDB: Connecting the Dots between IT Operations and the Bottom Line Table of Contents INTRODUCTION... 1 SECTION 1 Wading Through Terminology...2

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

Symantec Asset Management Suite 7.6 powered by Altiris technology

Symantec Asset Management Suite 7.6 powered by Altiris technology Symantec Asset Management Suite 7.6 powered by Altiris technology Take control of your assets, ensure compliance, and uncover savings Data Sheet: Endpoint Management Are you paying for unused software

More information

Understanding the difference between Configuration Management, Asset Management, Inventory Management, Service Management and the CMDB

Understanding the difference between Configuration Management, Asset Management, Inventory Management, Service Management and the CMDB The CMDB Understanding the difference between Configuration Management, Asset Management, Inventory Management, Service Management and the CMDB Intro: ITIL > TOGAF Intro: ITIL Intro: ITIL > TOGAF Principles

More information