1 Institute for Development and Research in Banking Technology Keynote Address by Shri. R. Gandhi, In-Charge Director, IDRBT, at the Conference of IT Chiefs, IDRBT, Hyderabad on July 04, 2005 IT Infrastructure Management The pace of business is accelerating around the globe, as leading organisations in computerintensive industries, such as financial, trading, manufacturing and retail industries move toward a real-time business model in which transactions and information sharing are near-instantaneous. For long, it was the understanding that IT infrastructure meant the hardware and software, and if at all, the related network. Managing it meant procuring and installing them. The rapid pace of competition and growth compelled the organisations to do vertical thinking, and consequently the organizations built both forward and backward linkages to this core IT infrastructure. Today, the IT Infrastructure has been redefined and its meaning has been extended much beyond and before the procurement function. It starts from where it should the IT policy and strategy, the plan and the design of IT architecture, the business process of procurement, installation and management of h/w, s/w, n/w and other related equipments, tools and facilities, IT personnel and expertise, IT security arrangements and administration, IS audit, application development, integration and management, vendor management and on and on. Further, today s IT infrastructure has become pervasive in these organizations. It encompasses front, back and middle offices, covers customers, suppliers, employees and partners, and permeates every type of operations like strategizing, planning, manufacturing, servicing, etc. In the process, mission critical business processes heavily depend on the IT infrastructure. Yet another development is that this IT infrastructure is getting increasingly complex and specialized, compelling the institutions to develop expertise and specialities in these areas. This transition is putting increasing demands on the performance, capacity, availability, and agility of underlying IT infrastructure. As process timelines are compressed from weeks or days, to hours, minutes or even seconds, the cost of downtime skyrockets. From supplier and customer transactions, to employee communications and financial reporting, business-critical functions must be up and running at all times. Business availability and continuity is critically poised on and directly correlated to and depends on the capacity, availability and reliability of the IT Infrastructure. Therefore, the management of such a massive and complex infrastructure has become the current focus of discussions in many forums, including this one. Today s organizations understand the link from the availability and performance of the IT infrastructure to the availability and performance of business processes as a whole. The management of the IT infrastructure has a significant impact on the success or failure of the business, directly affects the quality of service of business applications, and contributes to the satisfaction of internal and external users. Business units are asking more of IT organizations. The rate at which new demands are being placed on the IT infrastructure is outpacing the capacity of IT organizations to effectively manage and support them. The complexity of what to manage and how to manage is compounded by the sheer number of new managed objects, as well as the legacy objects that must be maintained. Page 1 of 6
2 Business units, however, see the IT infrastructure as a utility managed in such a way that it is available when needed and priced as a commodity. An organization's infrastructure management should address the availability, fault and performance management of its IT infrastructure. Infrastructure Management covers: Optimization of the IT infrastructure to meet business needs for high availability, reliability and scalability IT infrastructure monitoring and testing technologies that deliver service assurance Technologies needed to build business service views Capacity-planning processes and best practices Enterprise Customer Relationship Management Managed services including Business Processes Management and Hosted Services The Growing Need for High Availability Almost every aspect of today's business environment has come to rely on the uninterrupted availability of platforms, applications, and data. From customer relationship management and enterprise resource planning, to employee communication and collaboration, a failed application or system can be costly and disruptive. The impact of downtime continues to grow as companies move toward a real-time business model supported by a Services Oriented Infrastructure. Based on Web Services technologies, this approach allows them to integrate their data and applications more completely, and adapt them more easily. Transactions are processed in real time, instead of waiting for large batch runs at the end of the day. This real-time computing strategy gives businesses and their partners better visibility into their markets and operations, so they can respond more quickly to new opportunities, changing customer demands, and unexpected supply challenges. It can also help them address today's increasingly stringent regulatory requirements. Yet as companies become more connected and response times compress, the cost of downtime continues to increase. Achieving high service availability to meet growing needs requires a combination of people, processes, and technology, including: highly reliable platforms, extensive hardware and software testing, rigorous change management, redundant architecture, highly trained staff and well established emergency procedures. With a sufficient investment, virtually any level of availability can be achieved. Yet costs can be prohibitive, especially as organizations strive to increase availability guarantees from 3-nines (99.9 percent uptime), to 4-nines (99.99 percent), to 5-nines ( percent) and up. Three high-level strategies are crucial to contain total cost of ownership (TCO), while addressing increasing availability requirements: 1. Standardize Your Infrastructure and Operations Enterprise standards are essential to optimize the business value of IT, while reducing total cost and risk. Industry standard solutions magnify these benefits. They are more flexible and affordable than proprietary solutions, and are now capable of supporting the most-demanding, business critical environments. 2. Focus on Service Delivery The business value of an application depends on the ability of end-users to access and use the application, as well as any broader service it might Page 2 of 6
3 support. That service may depend on multiple applications, servers, networks, etc., and these relationships must be considered in assessing availability requirements. 3. Measure the Business Value of High Availability This allows standard ROI metrics to be established, so decision-makers can align high-availability investments with the actual business value they deliver. Recent Trends in IT Infrastructure Management Now, let us have a quick survey of the recent trends elsewhere in the world, the developed world s IT infrastructure. The followings trends are easily discernible: Business process management Hosted services Application management services Customer service management Governance of IT Infrstructure Management These trends pose their own challenges and raise several issues. Let us have a close look on them. Business Process Management Services Outsourcing isn't just for the big organizations anymore. Thanks to Internet technology and a variety of self-service options, mid-market organizations are finding ways to save money, manage talent, keep investors happy, and find their own strategic focus. The same business benefits and economies of scale that have made generalized outsourcing a success, also apply to infrastructure, operations and management services provisioning. Not only can service providers offer more robust, timely and complete solutions than most companies can provide internally, they also provide technological expertise and leadership at a time of rapid and ongoing technological change. Many large enterprises now view sourcing and services provisioning as the only practical alternative for meeting their IT infrastructure, applications and management operational goals. While selective sourcing of IT infrastructure, operations and management services has proven to be much less risky and more successful than the earlier all-or-nothing sourcing approaches, business managers must clearly understand the potential and pitfalls that selective services and sourcing entails. Business Process Management Services should focus on the evaluation, negotiation, implementation and management of sourcing transactions in order to meet business objectives and minimize risks. It involves identifying mature operational areas that could be competitively sourced. Usually, the scope of definition is complex and includes complex financial analysis and/or development of an activity based cost model (ABC). Sourcing assessment should cover a quick study of the business case for proceeding with a sourcing strategy or to determine the viability of sourcing as a business alternative. It should evaluate the current environment and costs relative to the market to test viability and be prepared to go forward with a sourcing transaction if results indicate sourcing is a viable option. We should develop Competitive Sourcing Strategies like Total and Selective Outsourcing Strategies and Solutions, Performance Work Statement, Management Plan (Most Efficient Organization, Technical Performance Plan, Transition Plan, In-House Cost Estimate), RFP Preparation, Response Reviews, Process and Service Improvement Page 3 of 6
4 Hosted Services To reduce the cost, time and burden of supporting IT infrastructures, operations and management, business and technical managers are now looking to a new generation of services and sourcing offerings. One such class of solution is infrastructure, management and operations sourcing. The primary benefits of infrastructure, management and operations sourcing includes initial and ongoing cost reduction, and the provision of higher quality, better performing, more robust, and dynamically scalable solutions than could be developed and deployed internally. In addition, by sourcing their infrastructure and operations, business and technical managers can focus on their core business, with the flexibility to exploit emerging technologies and new global business opportunities. These services include Networked infrastructure management services Remote server management Security services provisioning Business continuity services Web hosting solutions Systems management Storage management and storage service providers Monitoring and management services Service management/services automation tools Enterprise application delivery systems and application service providers (ASPs) Organizations have never been more dependent on communications for the success of their businesses. Improving network efficiency is highly critical. One of the IT manager's worst nightmares is having a key system crash or having data compromised. Eliminate these risks through managed services, which provide confidence in business continuity through: Secure facilities, Secure systems, Distributed and redundant sourcing of power, data and processing, Timely disaster recovery, Scalability, and Highly experienced staff with appropriate security clearances. Avail an enterprise hosting environment with firewalls, intrusion detection, automated monitoring and physical and network security. Customer Services Is your organisation presenting one face to the customer through the web? ? Call centers? Can your customers be serviced 24/7? Are you operating at your maximum efficiency? Integrating your customer interactions across all channels can drastically improve the level of service provided to the customer. Customers today are looking for access to needed information at a time of their choosing. Over the last few years, increased customer expectations are putting new pressures on organisations to deliver timely service and account information through alternate channels. The following will enable you to deliver the world-class service supports customers value: Channel Management (Single view of customer, Cost-to-serve Analysis). Page 4 of 6
5 Contact Center Optimization (Operational efficiency, Process optimization, Diagnostic). Online Self Service. Content Management (Portal design & development, Single face to customer, Fulfillment). Application Management Services The application management services market is now in the process of shifting from first generation, "emerging solutions", to second-generation "growth markets". With this shift has come market maturation, in terms of viable product offerings and services models, and entry into the enterprise market. There have also emerged a dazzling array of choices, along with market segmentation and the rapid development of whole new classes of offerings. For example, ASP offerings were formally limited to ERP solutions targeted to the small-to-medium businesses market. Today, all manner of applications are available as hosted or managed solutions. These offerings range from horizontal systems applicable to all classes and sizes of organizations, to niche systems limited to very narrow vertical market segments. Similarly, the number and scope of application management services that are available today are increasing rapidly and are just as equally rapidly being employed by the largest organizations in the world. Unfortunately, few business and technology managers know that these new solutions and services exist, to say nothing of the process of selecting competitive offerings. These services include: Application management: The potential and pitfalls Hosted vertical market solutions Application management trends Software as a service ERP and back-office applications options Hosted desktops and front-office systems Hosting options for wireless services Technical evaluation and selection Managed applications and e-services including: o Procurement o Supply chain o Content management o , Groupware and collaboration o Virtual office solutions o Data warehousing o Storage o Software development and testing o e-marketing Governance in IT Infrastructure Management The ability of organizations to exploit IT infrastructure, operations and management sourcing/service solutions not only depends on the availability, cost and effectiveness of applications and services, but also with coming to terms with solution providers, and managing the entire sourcing process. In the rush to reduce costs, increase IT quality and increase competitiveness by way of selective IT sourcing and services, many organizations do not consider the management side of the equation. The predictable result of this neglect is overpayment, cost overruns, unmet expectations and outright failure. Negotiating service level agreements (SLAs) Using third party negotiators Page 5 of 6
6 Performance metrics/roi Service options of Web hosting companies Establishing security-related Service Level Agreements Cost analysis and budget considerations for infrastructure, operations and management outsourcing Metering, Service Level Agreements and relationship management Service level management Managing the sourcing process Customer/user relationship and support issues Contract negotiations, out clauses, escalation procedures Penalties for non-performance Employing external measurement services Contracting, staffing and outsourcing options IT Infrastructure in Banks in India The banking industry in India has been leveraging IT for its business for the past twenty-five years. However, the technology adoption and therefore the creation of IT infrastructure have not been uniform across all the banks. There are leaders who are on par with any international organization in terms of IT infrastructure build-up and usage and there are laggards who are still rudimentary in terms of approach, magnitude and coverage. However, the noteworthy feature is the common direction in which all members of the industry are traveling, i.e. towards ever increasing use of IT. Therefore the trends that we have been discussing till now are very relevant, immediately to those banks which are in the forefront and in near future for the others who are rapidly catching up. Both the groups are toiling to understand the implications and take the best advantage of the trends. I am very happy to note that a select representative of each group is going to discuss in detail later in this conference the challenges that they faced and the solution that they have adopted in managing their IT infrastructure. Related issues are the network design and architecture, security and legal issues. As 85% of our banking industry is still to fully husband the benefits of the connectivity, issues on networking and security is of immediate relevance. And, as we increasingly eliminate manual processes and records and rely on electronic records, we need to create general awareness, processes, case laws, conventions, best practices, etc. for ensuring legality of e-records and data. Thoughtfully, the Conference will be discussing these subjects as well. Conclusion To conclude, enterprise infrastructures have become increasingly complex. Most have a wide diversity of platforms, operating systems, and applications. New systems are being implemented that integrate end-to-end business processes across Web servers, application servers, ERP applications, legacy applications, and even partner and supplier systems. Managing this infrastructure and pinpointing failure points in a distributed process spanning multiple systems is a difficult task. The deliberations in this conference, I am sure, will help the IT Chiefs of banks deal with the growing complexity of managing diverse infrastructures. I hope, it will explore best practices, and offer tips from analysts and experienced on keeping your diverse infrastructure up and running. Page 6 of 6
A P P L I C A T I O N S A WHITE PAPER SERIES SYNTEL, A U.S.-BASED IT SERVICE PROVIDER WITH AN EXTENSIVE GLOBAL DELIVERY SERVICE, SUGGESTS SPECIFIC BEST PRACTICES FOR REDUCING COSTS AND IMPROVING BUSINESS
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
THINKstrategies White Paper CIO s Guide to Software-as-a-Service: A Primer for Understanding and Maximizing the Value of SaaS Solutions What is Software-as-a-Service (SaaS)? SaaS is a software deployment
MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly
White Paper MAXIMIZING VALUE FROM SAP WITH SUPPLY CHAIN COLLABORATION IN A SOFTWARE-AS-A-SERVICE MODEL An E2open White Paper 2 2 4 6 Contents Executive Overview Issues and Challenges Resolution Plan for
Can Cloud Database PaaS Solutions Replace In-House Systems? Abstract: With the advent of Platform-as-a-Service as a viable alternative to traditional database solutions, there is a great deal of interest
C A S E S T U D Y BAE Systems adopts eprocurement for enterprise efficiency Leveraging a hosted solution to reduce cost and improve service levels Company Profile BAE Systems is a premier global defense
ISSUE BRIEF Cloud Security for Federal Agencies Achieving greater efficiency and better security through federally certified cloud services This paper is intended to help federal agency executives to better
Executive Summary The case for cloud computing is becoming more clear. Cloud computing has been a hot topic lately, and for good reason. With it, companies can gain potential competitive advantages that
Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not
CONSULTING SERVICES Managed IT services CONSULTING SERVICES Organizations around the globe face an array of critical issues in today s business environment. Economic conditions are requiring significant
WHITE PAPER Maximizing Value from SAP with Supply Chain Collaboration in a Software-as-a-Service Model Contents 1 Executive Overview 2 Issues and Challenges Implementing and Maintaining Supply Chain Collaboration
Managing business risk What senior managers need to know about business continuity bell.ca/businesscontinuity Information and Communications Technology (ICT) has become more vital than ever to the success
2011 Virtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
iworks healthcare Managed IT services SunGard s iworks HEALTHCARE: Managed IT Services Organizations around the globe face an array of critical issues in today s business environment. Economic conditions
2011 Virtualization and Evolution to the Cloud Survey GLOBAL RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
2011 Virtualization and Evolution to the Cloud Survey DENMARK RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
EBS Remote Infrastructure Managed Services EBS Ltd. 12, Mihail Tenev Str. 1784 Sofia Bulgaria +359 2 400 700 firstname.lastname@example.org www.ebs.bg IT departments are responsible for ensuring the performance and availability
IT Governance Regulatory Perspective P.K.Patel AGM, MoF Agenda What is IT Governance? Aspects of IT Governance What banks should consider before implementing these aspects? What banks should do for implementation
Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service
VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge
END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing
Velocity Technology Solutions / April 2015 This Private Cloud Services guide will: Define a common vocabulary around Private Cloud Service Providers Describe how Private Cloud Services can reduce the total
A White Paper for Business Decision Makers Cost-Effective Document Management Solutions for Business-Critical Processes Part III Guidelines for Choosing an Online Workspace Provider for Critical Information
BRIDGE the gaps between IT, cloud service providers, and the business. IT service management for the cloud Business white paper Executive summary Today, with more and more cloud services materializing,
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the diﬀerent features and functionality. For further information, about implementation and pricing
Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying
Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand
INDUSTRY PERSPECTIVE 1 A Brief Introduction As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing
A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Which Managed Hosting And Private Hosted Cloud Option Is Right For You? Table Of Contents Executive Summary... 1 Select The
M A R K E T S P O T L I G H T C l o u d - B a s e d S u p p l y C h a i n s : T r a n s f o rming M a n u f a c t u r ing Performance October 2012 Adapted from Business Strategy: Supply Chain in the Cloud
Technology Lifecycle Management A Model for Enabling Systematic Budgeting and Administration of Government Technology Programs Even as technology improves, government s fundamental IT challenge remains
Considering the Cloud: A Strategic Guide for Business and Technology Leaders Whitepaper Compliments of Executive Summary It's nearly impossible to turn a page in a business journal these days without seeing
Navigating Your Options to Connect Procurement to Oracle ERP Americas: +1 (888) 778 1402 EMEA: +44 (0) 2035 744 720 www.enrich.com Executive Summary In today s marketplace, speed, efficiency and cost control
A Whitepaper for IT and Business Decision-Makers The Advantage of Service Provider Cloud Solutions vs. Do-It-Yourself (DIY) Internal Cloud Computing Strategies Leveraging Enterprise-Class Services to Achieve
White paper Private cloud computing Increase agility and reduce cost Increasing agility and reducing cost with cloud computing Table of contents 2 A time of big IT trends 3 As if IT needed more challenges
Agile, Secure, Reliable: World-Class Customer Service in the Cloud Contents 2 Introduction 4 Business Benefits 6 IT Benefits 8 RightNow Product Focus 2 Why Deliver Customer Service in the Cloud? In a volatile
white paper: IT solutions Critical Success Factors in Selecting an IT Infrastructure Provider Start by Doing Your Homework....................................... 2 One Last Thing to Consider...................................................
Transforming Raw Data into Business Results In the rapid pace of today's business environment, businesses must be able to adapt to changing customer needs and quickly refocus resources to meet market demand.
At the Heart of Digital-Ready Business Leading the Digital Change: A CIO Perspective A Mega Trend at the Helm of Innovation and Superior Customer Experience Abstract As growing digitization and evolving
Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your
Security and WAN optimization: Getting the best of both worlds E-Guide As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are
Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience
VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external
A Custom Technology Adoption Profile Commissioned By Dell Customer Cloud Adoption: From Development To The Data Center September 2013 Introduction Where are customers today on their cloud journeys, and
Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,
The Cloud Threat Why Cloud CompuTing ThreaTens midsized enterprises and WhaT To do about it This white paper outlines the concerns that often prevent midsized enterprises from taking advantage of the Cloud.
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity
MANAGED SERVICES PROVIDER Dynamic Solutions. Superior Results. REVOLUTIONIZE YOUR INSTITUTION BY FULLY LEVERAGING THE BENEFITS OF TECHNOLOGY MAXIMIZE YOUR TECHNOLOGY INVESTMENTS ENHANCE SECURITY OF YOUR
DISASTER RECOVERY ebook FACING DISASTERS HEAD ON CHAPTER 1: Facing Reality CHAPTER 2: Disaster Recovery Considerations CHAPTER 3: Making the Best Choices CHAPTER 4: A Single, Unified Solution CHAPTER 5:
SURVEY Impact of Training: Functional Excellence Leads to Operational Productivity Cushing Anderson IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015
CGI Payments360 Moving money with greater agility and confidence Experience the commitment Addressing today s payments realities Customers want the ability to buy anything, pay anyone and bank anywhere
A Point of View Next Generation Electric Utilities Gear up Using Cloud Based Services Abstract Globally, liberalization of the electricity sector has driven a paradigm shift in the ownership structure,
A Guide to Cloud Services for production workloads Intro Workload Requirements Matter Intro With the benefits of the cloud supported by both research and case studies, a growing number of cloud service
TOP 7 THINGS Every Executive Should Know About Cloud Computing EXECUTIVE BRIEF As interest in cloud computing increases, so does the confusion surrounding it. What is cloud computing? Can the technology
e Executive Brief: Advanced ing Information s Introduction e s mission is to help utilities maximize the value of their advanced metering infrastructure ( AMI ) and fixed network 1 investments. Most utilities
Global Infrastructure Services, Solutions & Consulting Solutions Cloud computing Until now, managing IT infrastructure has been about negotiating limits limited processing power, capacity, bandwidth and
Managed Services Enhance Profitability Mitigate Risk Enhancing Profitability and Mitigating Risk Gone are the days when the mere presence of Information Technology (IT) represented a competitive business
Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able
IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,
Advantages of Outsourced Clinical Engineering Model Outweigh In-House Model By Richard P. Miller, President and CEO, Virtua Health The mission of HEALTHCARE technologyhas always been to support the delivery
0 The Push and Pull of the Cloud. TPI Cloud Computing Overview April 5 th 2011. No part of this document may be reproduced in any form or by any electronic or mechanical Copyright means, 2011 Technology
whitepaper economics Aligning and Priorities Forward-thinking organizations are viewing computing as an investment in business transformation, not just a way to cut costs for IT. Thanks to the, s and s
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Outsourcing Business Continuity Needs: Ensuring Information Availability While Ensuring
Why you need an Infrastructure Provider- The Top 10 Things to Look for When Choosing One CONTENTS Introduction...1 State of the Market: Factors Driving Corporate Choices...2 VAR Business Models Undergo
Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every
WHITE PAPER How to choose and implement your cloud strategy INTRODUCTION Cloud computing has the potential to tip strategic advantage away from large established enterprises toward SMBs or startup companies.
Private & Hybrid Cloud: Risk, Security and Audit Scott Lowry, Hassan Javed VMware, Inc. March 2012 Private and Hybrid Cloud - Risk, Security and Audit Objectives: Explain the technology and benefits behind
John Sheehy Systems Architect 18 Feb 2009 Building a smarter planet with a dynamic infrastructure DYNAMIC INFRASTRUCTURE Helping build a smarter planet 1 2009 IBM Corporation The world is smaller and flatter.
Streamline EDI Using A Managed Service Simplifying Electronic Data Interchange Research Perspective Sponsored by Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite
Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients
white paper Using Cloud for Data Storage and Backup By Aaron Goldberg Principal Analyst, Content4IT (Former analyst with Ziff Davis Enterprise and IDC) Executive Overview Industry research shows the amount
Gilbane Beacon Guidance on Content Strategies, Practices and Technologies Communicating SaaS WCM Value A Guide to Understanding the Business Case for Software-as-a- Service Solutions for Web Content Management
Ag BW on SAP HANA Unleash the power of imagination Dramatically improve your decision-making ability, reduce risk and lower your costs, Accelerating the path to SAP BW powered by SAP HANA Hardware Software
Committee of the Whole January 22, 2014 Drivers for 2003 IT Outsourcing Cost savings - privatization model ($2- $3MM/year) Cost avoidance Data center lease with County expiring ($3.5MM) Disaster recovery
Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
Achieve Economic Synergies by Managing Your Human Capital In The Cloud By Orblogic, March 12, 2014 KEY POINTS TO CONSIDER C LOUD S OLUTIONS A RE P RACTICAL AND E ASY TO I MPLEMENT Time to market and rapid