The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage"

Transcription

1 The End of a Cost Centre - Transform Enterprise Printing into Competitive Advantage Xerox Event, Riyadh, 14 May 2012 Tobias Kleu Research Manager Imaging and Hardcopy Peripherals, Print Services & Document Solutions Copyright 2012 IDC. Reproduction is forbidden unless authorized. All rights reserved.

2 IDC Overview IDC is the premier independent global market intelligence, events, and advisory firm for information technology, telecommunications, and consumer technology markets (ICT) More than 1,000 IDC analysts, including in-house statisticians and economists, provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries - of those, majority in emerging geographies IDC has been delivering IT intelligence, industry analysis, market data, and strategic guidance since its 1964 founding by Patrick McGovern Our multilingual, multicultural workforce surveys over 300,000 technology users and decision makers annually, delivering unrivaled coverage IDC is a subsidiary of IDG, the world's leading technology media, events and research company

3 AGENDA Requirements of Today s IT Organization Challenges of Document & Printing Infrastructure Managed Print Services (MPS): What is it about? Components of a reliable MPS What drivers end users to adopt MPS? Feedback of Middle East end users experience with MPS What benefits MPS brings? Implementing MPS Transformation stages Next steps to innovation Engaging an MPS provider IDC Independent Assessment of Xerox as MPS Provider

4 Requirements of Today s IT Organization Opportunities and Challenges

5 The Balancing Act Q. Looking out over the next 12 months, what do you think will be your organization's top strategic initiatives? (multiple responses) 93% 53% 61% 53% Operational Efficiency Cost Optimization Customer Relationship Enhancement Innovation Is ALL IT aligned to execute these strategic initiatives? 5 Source: IDC s Middle East CIO Survey (Jan-Feb 2012) N=88

6 ... Clash With Reduced Budgets Worldwide IT Spending Growth by Technology (%) 20% 15% 10% 5% % CIOs have more demands but fewer resources Reduced numbers of computing graduates, rising costs in offshore locations contribute to the difficulty of getting skilled staff CIOs need to free up budget and innovate so their people resources are used efficiently Source: IDC Worldwide Blackbook Q4 2011

7 The CIO Challenge: Growing Demands for Innovation... IT Budget Distribution Pure Maintainance Routine Upgrade Supporting Projects Innovation/New Initiatives Approximately 80% of budget is spent on ensuring that infrastructure and existing investments are supported. This spending crowds out spending on innovation. CEOs are pressing CIOs to go further, but do you have the time, money and people resources? 7

8 Renewed Focus on Innovation Alignment of IT to business still tops the personal agenda of the majority of CIOs CIOs recognize the need for more business engagement and the adoption of integrated business services via the cloud CIOs expect their innovation budget will grow from 23% to 28% in the next 3 years investing in cloud, mobile, social, and big data/analytics) to realize business innovation Major goal for many CIO s in 2012 is to foster a culture within IT that drives more innovation 67% of CIOs tell IDC I see the role of CIO evolving to be Chief Innovation Officer Strongly Agree Agree Neither Agree or Disagree Disagree Strongly Disagree 0% 20% 40% 60% n= 85 8 Source: IDC CIO Agenda Survey. November-December, 2011

9 Spotlight on IT-Business Alignment Q. How will each of the following factors represent ICT expenditure at your organization over the next 12 months? Streamlining of internal business processes Increased availability and/or performance of IT infrastructure supporting our business systems Improved security of information and information systems Alignment of applications to specific business metrics Standardization of technology infrastructure, applications and processes 5 points scale: 1 = lowest priority 5 = highest priority What can advanced technologies in printing and imaging contribute? 9 Source: IDC s Middle East CIO Survey (Jan-Feb 2012) N=88

10 Challenges of Printing Infrastructure Today Printing Issues & The Consequences of Unmanaged Environments

11 Inefficiencies in Every Company Employee Productivity 40% of an average worker time is spent on information search 15 is the average labor cost to file a document 89 is the cost of labor searching for one misfiled document 150hrs is spent a year per labor searching incorrectly filed documents Operational Efficiency 50% of helpdesk calls are related to printing problems 25hrs is needed to re-create a lost document 25hrs is needed to re-create a lost document Document creation, production and distribution accounts for 15% of IT spend in some industries Waste 30% higher energy cost due to inefficient printing infrastructure 24% of printed documents are not collected Security & Compliance 5% of documents are lost 24% of printed documents are not collected.and the list goes on do companies know how much they spend?

12 Cost of Documents End Users Feedback Q: Can you give an estimate of how much your organization spends on maintaining and producing documents per year? No 78% Respondents said No because: Yes 22% We don't have access to this information 41% This information is not available 33% The survey results reveal an alarming situation!!! Source: Medium & large business end user survey, Europe, 2009 (n=516) We don't know 26%

13 Tracked Costs End Users Feedback Which costs associated with printing & copying do you track? Consumables costs Maintenance & Repair Total costs Hardware costs Software costs Help Desk and Support The main costs tracked are the direct visible costs Hardly any respondent is aware of hidden costs, which constitute the majority of the real printing costs Fleet Management Other costs 13 0% 25% 50% 75% n =456 (All Respondents) Source: IDC CEMA Special Study MPS User Survey, 2010

14 The Real Total Cost of Ownership (TCO) Hardware Costs Devices acquisition Upgrades & finishing options Operating Costs Consumables (paper, toner, ink, etc.) Installation/Administration Service/Maintenance Operator intervention Power and infrastructure Fragmented purchase decision making High device variety Hidden Costs High number of aging devices Low device utilization Extra footprint, supplies, and maintenance IT helpdesk and support Reduced employee productivity Document production, distribution & storage Retrieval and document/content repurposing No or insufficient cost control Up to 6% of a company revenue is spent on producing documents Every 1 spent on printing a page, involves another 9 to manage it

15 Managed Print Services (MPS) What is it about? What are the drivers to implement & benefits?

16 Print Service Definitions IDC defines the following three service markets: Managed Print Services (MPS) Assessment Right-sizing Pro-active management On-going optimization Basic Print Services Hardware, supplies service Remote monitoring Combined billing and reporting Support Print Services Break-Fix and Maintenance IDC WW Print Services Definitions 2010

17 MPS proposition and potential value Evolution of Managed Print Services MPS Focus: Cost reduction Consolidation Standardisation What Makes Sense: Hardware and supplies Service and maintenance Usage analysis/ reporting tools Helpdesk support Disposal and recycling MPS Focus: Capability extension Integration Visibility and speed What Makes Sense: Consulting services Hardware infrastructure Doc workflow & mgmt Apps mgmt (higher SLAs) Document security solutions MPS Focus: Business innovation/value creation End-to-end connectivity Business transformation Agility Modernisation key focus Business process efficiency What Makes Sense: Next-gen doc mgmt Business process efficiency (beyond past F&A and HR) Outsourced services Cost Efficiency Process Productivity People Innovation Technology 17

18 MPS Implementation Drivers End Users Feedback Turkey, KSA and UAE Aggregated How important are the following drivers to you for implementing MPS contracts at your organization? Cost Savings MEAN 4.64 Managed Maintenance and Service Cost Control, Transparency, Optimised Workflows Higher Employee Productivity Fleet or Asset Mgt Consolidation of Devices Shortened Repair Times Automatic Supplies Replenishment Fewer Service Partners Not at all important Not Important Neither, nor Important 0% 20% 40% 60% 80% 100% n=301 (MPS Adopters) Key Observations Cost top priority among IT professionals Ease of a managed service, reliability and uptime important factor Optimized workflows increasingly important implementation driver 18 Source: IDC CEMA Special Study MPS User Survey, 2010

19 Aggregated Satisfaction with Components How satisfied are you with your main MPS provider with respect to the components of your MPS contract? Help Desk & Support Document Scanning or Archiving Installation of Devices Assessment (ANALYSIS) Optimisation of Infrastructure Supplies Replenishment Remote Management Break, Fix and Maintenance Asset or Fleet or Life-Cycle Leasing or Ownership of Devices Change Management of Training 0% 20% 40% 60% 80% 100% Not at all satisfied Not Satisfied Neither, nor Satisfied Very satisfied n=301(mps Adopters) In general, the majority of users are either satisfied or very satisfied with their contract components. Particularly components focusing on the ease of IT personnel (Help Desk and Support) as well as document workflows (document scanning and archiving) receive high values. 19 Source: IDC CEMA Special Study MPS User Survey, 2010

20 Aggregated Other Benefits Realized What other benefits have you realized since adoption of MPS at your organization? Easier communication with the provider Significantly shortened repair times Better cost control More transparent printing & copying Compliance with internal and external regulations Other benefits realized under the service contracts include: - better communication with service provider - cost control - shortened repair processes Environmental benefits (e.g. lower paper usage) Other benefits These benefits clearly pinpoint the hidden costs of printing and imaging 20 0% 25% 50% 75% n=301 (Multiple Responses; MPS Adopters) Source: IDC CEMA Special Study MPS User Survey, 2010

21 Can MPS Deliver Benefit to Your Organisation? Cost Savings 1. Number 1 driver for MPS 2. Consolidated and optimized infrastructure 3. Chargeback 4. On average up to 30% reduction Productivity & Efficiency 1. Fewer support calls 2. Improve workflow management 3. Improve device utilisation 4. Ensure right users have appropriate resources Security & Compliance 1. Track document distribution 2. Secure delivery 3. Demonstrate to auditors Environment 1. Track usage patterns/create printing rules 2. Reduce waste through followme printing 3. State of the art technology 21

22 MPS User s Today MPS market size in CEMA by business size segment US$ M Employees Employees Employees SMB IT staff efficiency Pay per use Device consolidation and upgrade Large Cost transparency, chargeback Procurement savings Innovation Source: IDC Five Year Market Forecast MPS: Central and Eastern Europe & Middle East and Africa

23 Implementing MPS Transformation Steps Next Stages to Innovation Engaging with MPS Provider

24 Steps to a Managed Print Environment Assessment Revision Optimization Operation Implementation Key to successful MPS deployment is a through assessment of the environment! Full MPS provides a continuous assessment and optimization!

25 Document Management and Outsourcing Solutions for optimized document processes Document Capture Digitize hardcopy documents Capture edit and distribute Archive and index documents Manage documents structured and unstructred data Document Repository and Management Output Management Output from ERP systems and applications Automate distribution to multiple output formats Connect digital and hardcopy document Create and edit forms Forms Processing 25

26 Evolution of Services Delivery Cloud Is The Next Stage to Innovation COMPLEX SERVICES / HIGHER VALUE POINT SERVICES / LOWER VALUE Install & Maintain Packaged Services Solution Oriented Services Managed Services / Outsource Utility / Cloud 0% % of IT Infrastructure Outsourced 100%

27 Advantages of Cloud Delivery Q: What do you consider as main advantages to use cloud services in your organization? Increased flexibility Lower TCO Fast implementation Easier to share resources with partners Lowering costs asociated with IT personnel Lowering complexity of IT systems Transfer IT responsibility to 3rd party Lower initial costs We always work with updated SW version It enforces to use standardized solution No advantage Other 7% 27% 27% 26% 24% 23% 22% 22% 20% 17% 14% 35% 0% 10% 20% 30% 40% IDC IDC N= 1393, Source: CEE IT Buyers Pulse Survey, CEE Countries, 2011

28 Engaging with MPS Provider Vendor Capabilities Offering Capabilities Range of services Alignment to business needs Flexibility and agility in service offerings Modularity of service offerings Delivery Capabilities Assessment of infrastructure Identification of visible and hidden costs Recommend optimise print environment reducing costs and complexity Measure, monitor, guarantee and deliver cost savings across sites and geographies Reporting at regular intervals Customer relationship and service management 28

29 Evolve To Innovate Key Recommendations Infrastructure Services Solutions Use document solutions to solve business challenges (e.g. document management) Add value to infrastructure (e.g. device management and control, fleet optimization, life cycle management) Deploy optimal infrastructure (e.g. color, mid-segment MFP, onboard functionalities) I N N O V A T I O N 29

30 Thank You! Please contact us at: 30

Auxiliary Services Optimization Managed Print Services

Auxiliary Services Optimization Managed Print Services Auxiliary Services Optimization Managed Print Services MCP Presented By: Bernard Newman NAE Sales & Business Development Managed Print Optimization & Cost control strategy Why you should consider Managed

More information

Unified Communications

Unified Communications Unified Communications Taking Advantage of the Opportunities March 2009 Eric Owen Group VP EMEA Telecommunications & Networking Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights

More information

Managing the Unmanaged Print Fleet

Managing the Unmanaged Print Fleet Managing the Unmanaged Print Fleet A Staples, Inc. White Paper April 2012 Executive Summary While office printers may seem easy enough to manage, many businesses are hard pressed to state exactly how many

More information

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S I D C M a t u r i t y M o

More information

Defining Ricoh Managed Document Services A brief overview of Ricoh MDS Solutions

Defining Ricoh Managed Document Services A brief overview of Ricoh MDS Solutions Defining Ricoh Managed Document Services A brief overview of Ricoh MDS Solutions Contents 1 What is Managed Print Services?... 3 2 Managed Document Services... 5 3 Understand... 6 3.1 Approach... 6 3.2

More information

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice.

Office Technologies Managed Services Professional Services. SERVING OVER 18,000 CUSTOMERS IN THE NYC & TRI-STATE AREA tomorrowsoffice. Office Technologies Managed Services Professional Services Agenda What s Changed? Office Technologies Solutions Beyond Your MFP The New Atlantic Protecting Your Business What s Changed What s Changed?

More information

WHITE PAPER Beneath the Surface: The True Cost of Enterprise Printing

WHITE PAPER Beneath the Surface: The True Cost of Enterprise Printing WHITE PAPER Beneath the Surface: The True Cost of Enterprise Printing Sponsored by: Xerox Jacqui Hendriks June 2011 Executive Summary While today's CIOs have their heads in the cloud, they'd do well to

More information

A print infrastructure that guarantees efficiency, productivity and cost savings.

A print infrastructure that guarantees efficiency, productivity and cost savings. A print infrastructure that guarantees efficiency, productivity and cost savings. Managed Print Services you can A Canon Managed Print Service genuinely manages your print environment to deliver significant

More information

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution IDC ExpertROI SPOTLIGHT Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution Sponsored by: ServiceNow Matthew Marden April 2014 Randy Perry Overview

More information

Expect More. opportunity. Total Managed Print from OKI

Expect More. opportunity. Total Managed Print from OKI Expect More opportunity Total Managed Print from OKI TM Total Managed Print from OKI Why OKI? OKI is the only organization that can provide a suite of flexible services that can be used to develop or enhance

More information

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Insight Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Rob Brothers IDC OPINION Enterprise IT has moved away from siloed servers, storage, information, and processes and

More information

What You Need to Know Before Selecting a Managed Print Services Partner

What You Need to Know Before Selecting a Managed Print Services Partner What You Need to Know Before Selecting a Managed Print Services Partner Darrell Amy, Convergence Consulting Summary Laser printers represent one of the last areas of unmanaged costs inside a company. Many

More information

HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council.

HiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council. HP Managed Print Services (MPS) combines innovative hardware, software, and services to help organizations harness the power of information within their printing environment. HP s printer security services

More information

Index. Pioneering document solutions

Index. Pioneering document solutions Cartridges MPS Software Pioneering document solutions Green Office delivers environmentally-conscious and technology driven document solutions to businesses by taking control of their print environments,

More information

The Case for an Integrated Lifecycle Approach. A vital imperative

The Case for an Integrated Lifecycle Approach. A vital imperative Océ White Paper Océ Business Services Document Process The Case for an Integrated Lifecycle Approach Contents 1 A vital imperative 2 A challenge for experts 4 Minimize the total cost of ownership Business

More information

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment

IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment Michael Versace Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES KPMG IDC MARKETSCAPE

More information

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC

Best-in-Breed P2P Automation:! A PwC Perspective! Best of Breed P2P Automation PwC Best-in-Breed P2P Automation:! A Perspective! Best of Breed P2P Automation 1 Managing Director, US Leader Shared Services and Outsourcing Advisory, Founder and President, Direct Commerce We frequently

More information

From business processes to product distribution: An emerging software opportunity for Australian organisations

From business processes to product distribution: An emerging software opportunity for Australian organisations From business processes to product distribution: An emerging software opportunity for Australian organisations A complimentary report from enterprise software provider Epicor Contents 3 Introduction 4

More information

WHITE PAPER Managing Documents for Success in the New Business Information Paradigm

WHITE PAPER Managing Documents for Success in the New Business Information Paradigm WHITE PAPER Managing Documents for Success in the New Business Information Paradigm Sponsored by: Ricoh Leigh Worthing October 2010 Jacqui Hendriks Setting the Scene IDC EMEA, 389 Chiswick High Road, London,

More information

PBSGROUP MANAGED PRINT SERVICES FROM THE PBS GROUP CONTROL, OPTIMISE, ENHANCE. MANAGED PRINT SERVICES FROM THE PBS GROUP

PBSGROUP MANAGED PRINT SERVICES FROM THE PBS GROUP CONTROL, OPTIMISE, ENHANCE. MANAGED PRINT SERVICES FROM THE PBS GROUP MANAGED PRINT SERVICES FROM THE PBS GROUP Managing all your document needs CONTROL, OPTIMISE, ENHANCE. MANAGED PRINT SERVICES FROM THE PBS GROUP Managing all your document needs THE VALUE OF MANAGED PRINT

More information

2015 CIO Agenda in the Adriatic. A journey into the head of the Adriatic CIO Prague, February 23, 2015

2015 CIO Agenda in the Adriatic. A journey into the head of the Adriatic CIO Prague, February 23, 2015 2015 CIO Agenda in the Adriatic. A journey into the head of the Adriatic CIO Prague, February 23, 2015 While improving business processes and operation effectiveness remains the primary towards IT, closer

More information

Coca-Cola Enterprises Inc. Case Study. Coca-Cola Enterprises leverages output strategy to consolidate vendors and devices and reduce costs

Coca-Cola Enterprises Inc. Case Study. Coca-Cola Enterprises leverages output strategy to consolidate vendors and devices and reduce costs Case Study Manufacturing & Distribution Coca-Cola Enterprises leverages output strategy to consolidate vendors and devices and reduce costs The Organization Coca-Cola Enterprises Inc. (CCE) is the world

More information

Modernizing Data Protection With Backup Appliances

Modernizing Data Protection With Backup Appliances Executive Brief Modernizing Data Protection With Backup Appliances Sponsored by: Symantec Carla Arend March 2014 Andrew Buss IDC OPINION Transformation of the backup infrastructure is the next frontier

More information

Managed Print Services Print that changes as you do MANAGED PRINT SERVICES

Managed Print Services Print that changes as you do MANAGED PRINT SERVICES Managed Print Services Print that changes as you do MANAGED PRINT SERVICES MANAGED PRINT SERVICES Managed Print Services As industry strives to return a greater level of profit to its employees and shareholders,

More information

W H I T E P A P E R I m p a c t o f C y b e r s e c u r i t y A t t a c k s a n d N e w - A g e S e c u r i t y S t r a t e g i e s

W H I T E P A P E R I m p a c t o f C y b e r s e c u r i t y A t t a c k s a n d N e w - A g e S e c u r i t y S t r a t e g i e s W H I T E P A P E R I m p a c t o f C y b e r s e c u r i t y A t t a c k s a n d N e w - A g e S e c u r i t y S t r a t e g i e s IDC Middle East, Africa, and Turkey, Al Thuraya Tower 1, Level 15, Dubai

More information

Managed Print Services

Managed Print Services A Guide to Managed Print Services How to Achieve the Trifecta of Corporate Benefits Saving Money Saving Time Saving the Environment 2 A Guide to Managed Print Services Introduction to Managed Print Services

More information

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services

IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services IDC MarketScape IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment Focus on Managed Workflow Services Holly Muscolino Terry Frazier THIS IDC MARKETSCAPE EXCERPT

More information

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Buyer Case Study SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Brian McDonough IDC OPINION The goal of decision

More information

8 Tips for Winning the IT Asset Management Challenge START

8 Tips for Winning the IT Asset Management Challenge START Tips for Winning the IT Asset Management Challenge START A successful IT Asset Management (ITAM) program can help you lower your costs and increase your asset utilization. You benefit by avoiding unplanned

More information

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally

More information

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

Applying Cloud Computing: An Executive Workshop

Applying Cloud Computing: An Executive Workshop Applying Cloud Computing: An Executive Workshop March 11, 2013 Joseph Pucciarelli VP & IT Executive Advisor The 3 rd Platform Shift: From IT Productivity to Business Productivity Innovation Information

More information

The Total Cost of Today s Office Output Environment. Overall document expenditures average 6% of overall revenues across all industries.

The Total Cost of Today s Office Output Environment. Overall document expenditures average 6% of overall revenues across all industries. WELCOME TO The Total Cost of Today s Office Output Environment Overall document expenditures average 6% of overall revenues across all industries. 2 The Total Cost of Today s Office Output Environment

More information

Remote Infrastructure Management

Remote Infrastructure Management Web Exchange Market Education Series Remote Infrastructure Management Ensure Value, Reduce Risk Presented by: Paul Schmidt Mike Slavin June 29, 2006 www.tpi.net Session Agenda Introductions and Stage Setting

More information

Managed Print Services in the Cloud

Managed Print Services in the Cloud Managed Print Services in the Cloud Driving cost reduction and efficiency with managed print services hosted in the cloud June 2014 The office workplace has undergone a dramatic change in recent years.

More information

Business Transformation with Cloud ERP

Business Transformation with Cloud ERP Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor

More information

The CXO Series. The Importance of a Print Management Strategy

The CXO Series. The Importance of a Print Management Strategy WHITE PAPER The Importance of a Print Management Strategy Darrell Amy, MBA, CDIA Convergence Consulting, Inc. Sponsored by DocuAudit International Executive Summary Today s rising overhead expenses drive

More information

WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider

WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider IDC ExpertROI SPOTLIGHT WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider Sponsored by: Oracle Corp. Matthew Marden August 2015 Overview Washington Suburban Sanitary

More information

By Angèle Boyd, Group VP, General Manager, Imaging/Output Document Solutions

By Angèle Boyd, Group VP, General Manager, Imaging/Output Document Solutions I D C E X E C U T I V E I N S I G H T S Managed Print and Document Services for Controlling Today's -- and Tomorrow 's -- Information Costs January 2011 By Angèle Boyd, Group VP, General Manager, Imaging/Output

More information

Transformative Technology in Document Security

Transformative Technology in Document Security INSIGHT Transformative Technology in Document Security Arianna Valentini IDC OPINION The majority of organizations have taken steps in making sure that their IT environments are secure. Worldwide Security

More information

Managed Print Services for Mid-sized Organizations

Managed Print Services for Mid-sized Organizations Managed Print Services for Mid-sized Organizations Centralized control and cost-per-page outsourcing greatly improve the bottom line Contents 2 Executive summary 3 Today s office output fleets 5 Choosing

More information

IT Service Management. The Role of Service Request Management

IT Service Management. The Role of Service Request Management RL Consulting IT Service Management The Role of Service Request Management Prepared by: Rick Leopoldi June 1, 2007 Copyright 2001-2007. All rights reserved. Duplication of this document or extraction of

More information

Best Practices for Print Service Management. Best Practices in Open Print Management

Best Practices for Print Service Management. Best Practices in Open Print Management Best Practices for Print Service Management Best Practices in Open Print Management Best Practices for Print Service Management Plan Design Measure Analyze Improve Control 1. Develop and maintain a print

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Assessing the Business Value of SDN Datacenter Security Solutions

Assessing the Business Value of SDN Datacenter Security Solutions IDC SOLUTION BRIEF Assessing the Business Value of SDN Datacenter Security Solutions Sponsored by: Cisco Pete Lindstrom Matthew Marden May 2015 Richard L. Villars Overview CTOs, CIOs, and application architects

More information

Global Business Services

Global Business Services GLOBAL BUSINESS SERVICES Global Business Services Optimize your global print and document-management strategies with Konica Minolta Benefit from a truly global partnership The Konica Minolta Global Engagement

More information

Annual CIO Survey. www.version1.com/expo15

Annual CIO Survey. www.version1.com/expo15 Annual CIO Survey www.version1.com/expo15 Survey Respondents Industry Organisation Size 40% 12% 35% 13% 23% 43% Government / Public Sector Utilities Financial Services Corporate / Commercial 30% 25% 20%

More information

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite

Cloud creates path to profitability for Australian businesses. A complimentary report from cloud-based business management software provider NetSuite Cloud creates path to profitability for Australian businesses A complimentary report from cloud-based business management software provider NetSuite Introduction Australian businesses are facing a dynamic

More information

Have desktop printing costs left you smoldering?

Have desktop printing costs left you smoldering? TDSIT Managed Services: PRINT Have desktop printing costs left you smoldering? ONE call ONE solution ONE provider 20140813TDSMPS Document Efficiency Checklist Take a walk around your office and use this

More information

BUSINESS EQUIPMENT. www.ondemandhouston.com. www.ondemandhouston.com

BUSINESS EQUIPMENT. www.ondemandhouston.com. www.ondemandhouston.com BUSINESS EQUIPMENT www.ondemandhouston.com www.ondemandhouston.com About Us On Demand Office Equipment Is The Total Solution For All Of Your Business Needs: Office Equipment Printer Fleet Management Production

More information

LESS PAPER. MORE PRINTING.

LESS PAPER. MORE PRINTING. WWW.WIPRO.COM LESS PAPER. MORE PRINTING. Managed printing services and how it s helping offices to be more efficient in its printing practices. Adarsh R Talinki Sr. Practice Manager - EUC Global Infrastructure

More information

Can you really afford to overlook your documents?

Can you really afford to overlook your documents? Can you really afford to overlook your documents? Elevating Business Performance through Document Lifecycle Management By Ken Neal Océ Business Services Business documents paper, scanned or fully digitized

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

Expect More. savings. Smart Managed Document Solutions from OKI

Expect More. savings. Smart Managed Document Solutions from OKI Expect More savings Smart Managed Document Solutions from OKI Smart Managed Document Solutions from OKI A long-term strategy for reducing costs and increasing efficiencies. The costs of printer hardware,

More information

calculating the true cost of printing hp white paper factors influencing the total cost of ownership of hardcopy resources in the enterprise

calculating the true cost of printing hp white paper factors influencing the total cost of ownership of hardcopy resources in the enterprise calculating the true cost of printing hp white paper factors influencing the total cost of ownership of hardcopy resources in the enterprise calculating and cutting the cost of enterprise printing Printing

More information

Pay per use for Imaging and Printing HP Services

Pay per use for Imaging and Printing HP Services Pay per use for Imaging and Printing HP Services HP Pay per use for Imaging and Printing delivers improved productivity and a lower total cost of ownership Consolidate, integrate, and manage your imaging

More information

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011

CRM On Demand now hosted locally in Europe. An Oracle White Paper 2011 CRM On Demand now hosted locally in Europe An Oracle White Paper 2011 Innovation, fuelled by the rapid development of new technologies, continues to drive competitive advantage in the area of customer

More information

Improving Small Business Profitability by Optimizing IT Management

Improving Small Business Profitability by Optimizing IT Management I D C E X E C U T I V E B R I E F Improving Small Business Profitability by Optimizing IT Management Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

More information

Streamline EDI Using A Managed Service

Streamline EDI Using A Managed Service Streamline EDI Using A Managed Service Simplifying Electronic Data Interchange Research Perspective Sponsored by Aligning Business and IT To Improve Performance Ventana Research 2603 Camino Ramon, Suite

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

REVEALING THE COST OF PRINT: How Print Assessment Can Save Millions A White Paper Prepared by LaserCare

REVEALING THE COST OF PRINT: How Print Assessment Can Save Millions A White Paper Prepared by LaserCare REVEALING THE COST OF PRINT: How Print Assessment Can Save Millions A White Paper Prepared by LaserCare Presented in partnership with: LaserCare Technologies, Inc. 3375 Robertson Place Los Angeles, CA

More information

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s

O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s EXECUTIVE BRIEF O p t i m i z i n g t h e N e t w o r k t o M e e t T o m o r r o w ' s I C T D e m a n d s Adapted from IDC research by Eric Owen Click here to enter text. September 2014 INTRODUCTION

More information

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis

IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: SERVICENOW IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment

IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Datacenter Infrastructure Management 2015 Vendor Assessment Jennifer Koppy THIS IDC MARKETSCAPE EXCERPT FEATURES EMERSON NETWORK POWER IDC MARKETSCAPE FIGURE

More information

Fleet Management. A guide to saving money by rationalising your printing and copying resources. Prepared by. Nathan Taylor, IT Technical Writer

Fleet Management. A guide to saving money by rationalising your printing and copying resources. Prepared by. Nathan Taylor, IT Technical Writer Fleet Management A guide to saving money by rationalising your printing and copying resources Prepared by Nathan Taylor, IT Technical Writer Updated September 2008 Sponsored by White Paper Fleet Management

More information

Understanding the Business Value of Social Solutions in Sales

Understanding the Business Value of Social Solutions in Sales WHITE PAPER Understanding the Business Value of Social Solutions in Sales Sponsored by: SAP Vanessa Thompson April 2014 IDC OPINION The confluence of the changing competitive landscape, strategic business

More information

Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth

Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth MARKET SHARE Worldwide Problem Management Software Market Shares, 2014: 3rd Platform Technologies and Delivery Models Drive Growth Robert Young IDC MARKET SHARE FIGURE FIGURE 1 Worldwide Problem Management

More information

KYOCERA MANAGED DOCUMENT SERVICES

KYOCERA MANAGED DOCUMENT SERVICES Screen your company KYOCERA MANAGED DOCUMENT SERVICES LOOK BEYOND THE OBVIOUS 30 % average output cost reduction* $ 1m average savings (base: 105 companies)* 60 % average reduction of carbon emissions*

More information

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution IDC ExpertROI SPOTLIGHT Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution Sponsored by: ServiceNow Matthew Marden March 2015 Overview The Allstate

More information

Pay per use for Imaging and Printing HP Services

Pay per use for Imaging and Printing HP Services HP Services HP Pay per use for Imaging and Printing delivers improved productivity and a lower total cost of ownership. Consolidate, integrate, and manage your imaging and printing resources No matter

More information

Brochure. HP Imaging and Printing Services Control your print environment to save time, money and conserve resources

Brochure. HP Imaging and Printing Services Control your print environment to save time, money and conserve resources Brochure HP Imaging and Printing Services Control your print environment to save time, money and conserve resources Overview Two profound shifts are occurring in IT organizations today shifts that have

More information

Electricity and printing Parallel paradigms?

Electricity and printing Parallel paradigms? Electricity and printing Parallel paradigms? 22 A new model for business Before central generating plants for electricity were conceived, energy wasn t delivered as a service. Not much more than 100 years

More information

Taming ERP for good: How Australian organisations can improve ERP success rates through better planning

Taming ERP for good: How Australian organisations can improve ERP success rates through better planning Taming ERP for good: How Australian organisations can improve ERP success rates through better planning A complimentary report from enterprise software provider Epicor Contents 3 Introduction 4 Australia

More information

Sustainability through Managed Print Services

Sustainability through Managed Print Services Sustainability through Managed Print Services How MPS helps businesses gain business and environmental efficiency March 2012 Many organisations are turning to managed print services (MPS) to optimise the

More information

NetSuite Inc. 2014. Business Models are Constantly Evolving. NetSuite Inc. 2014

NetSuite Inc. 2014. Business Models are Constantly Evolving. NetSuite Inc. 2014 Featured Speakers Turbo Charge Finance For Growth October 14, 2014 Anand Misra Sr. Product Marketing Manager NetSuite Darren Linscott VP of Product Bill.com Derek Kraus VP Finance SolidFire Sam Stetler

More information

Shared Services Optimisation proposition

Shared Services Optimisation proposition Shared Services Optimisation proposition The concept of Shared Services started in the early 1990 s in the US, when large corporates were seeking a new, more cost efficient model for running back office

More information

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment Jill Feblowitz THIS IDC MARKETSCAPE EXCERPT FEATURES: TIETO IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

"Why Didn't We Do It Sooner?" Deployment of a New BI Solution at The Pain Center of Arizona

Why Didn't We Do It Sooner? Deployment of a New BI Solution at The Pain Center of Arizona Buyer Case Study "Why Didn't We Do It Sooner?" Deployment of a New BI Solution at The Pain Center of Arizona Dan Vesset IDC OPINION Investment in analytics, business intelligence, and big data technologies

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Microsoft Office 365: How the Hosted Exchange Server Is Redefining SMB Cloud IT Adoption

Microsoft Office 365: How the Hosted Exchange Server Is Redefining SMB Cloud IT Adoption INDUSTRY DEVELOPMENTS AND MODELS Microsoft Office 365: How the Hosted Exchange Server Is Redefining SMB Cloud IT Adoption Christopher Chute IDC OPINION Office 365 is Microsoft's next-generation email and

More information

Optimize and manage your company's document output via greater efficiency, lowered energy consumption and reduced operating costs.

Optimize and manage your company's document output via greater efficiency, lowered energy consumption and reduced operating costs. Managed Document Services Optimize and manage your company's document output via greater efficiency, lowered energy consumption and reduced operating costs. What is Toshiba Managed Document Services? Toshiba

More information

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES HCL TECHNOLOGIES, LTD. (INDIA) IDC MARKETSCAPE

More information

Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages

Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages WHITE PAPER Enterprise Workloads on the IBM X6 Portfolio: Driving Business Advantages Sponsored by: IBM Jed Scaramella January 2014 EXECUTIVE SUMMARY Enterprise information technology (IT) leaders are

More information

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services

Managed Desktop Services. End-user workplace management solutions for your distributed-client computing environment. HP Services Managed Desktop Services End-user workplace management solutions for your distributed-client computing environment HP Services Managing your distributed-client computing environment If your IT organization

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Service excellence and Managed Print Services

Service excellence and Managed Print Services Ensuring service quality through strong governance May 2012 With so many printer companies having jumped on the managed print services bandwagon, 2012 will see this buzz continue as more organisations

More information

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able

More information

How Collaboration Can Help Achieve Your Business Goals: A European Perspective

How Collaboration Can Help Achieve Your Business Goals: A European Perspective ANALYST CONNECTION How Collaboration Can Help Achieve Your Business Goals: A European Perspective Commissioned by: Verizon and Cisco Jason Andersson July 2015 Marta Muñoz Méndez-Villamil THE POWER OF COLLABORATION

More information

Lexmark Managed Print Services

Lexmark Managed Print Services Lexmark Global Services Lexmark Managed Print Services Lexmark Named to Leaders Quadrant of 2012 MPS Magic Quadrant Under MPS, a service provider takes primary responsibility printing equipment, the supplies,

More information

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models WHITE PAPER Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Sponsored by: Viewpointe LLC Michael Versace October 2013 Randy Perry IDC OPINION Executive Summary Cost optimization

More information

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors WHITE PAPER Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors Sponsored by: Zebra Technologies Corporation Lorenzo Veronesi May 2014 IN THIS WHITE PAPER This document extends

More information

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1

InforCloudSuite. Business. Overview INFOR CLOUDSUITE BUSINESS 1 InforCloudSuite Business Overview INFOR CLOUDSUITE BUSINESS 1 What if... You could implement a highly flexible ERP solution that was built to manage all of your business needs, from financials and human

More information

How Office Copiers Can Pay for Themselves and Then Some

How Office Copiers Can Pay for Themselves and Then Some WHITE PAPER How Office Copiers Can Pay for Themselves and Then Some Understanding the ROI of distributed document imaging and workflow solutions Contents Benefi ts Explained...2 Tangible Hard-Dollar Savings...2

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

Next generation Managed Print Services.

Next generation Managed Print Services. WHITEPAPER Next generation Managed Print Services. Managed Print Services (MPS) are evolving from focusing on printers to people and workfl ows. Beyond expectation. www.azzurricommunications.co.uk What

More information

Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction

Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction Replace with image Supply Chain Optimization & Efficiency: Looking at what other Industries do to enable Cost Reduction MRO Asia, Singapore Expo Convention Centre Date: 30 th October 2013 Today s Panel

More information

W o r l d w i d e a n d U. S. M a n a g e d M o b i l i t y 2 0 1 3 2 0 1 7 F o r e c a s t : U n i t e d S t a t e s L e a d s i n A d o p t i o n

W o r l d w i d e a n d U. S. M a n a g e d M o b i l i t y 2 0 1 3 2 0 1 7 F o r e c a s t : U n i t e d S t a t e s L e a d s i n A d o p t i o n Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com M A R K E T A N A L Y S I S W o r l d w i d e a n d U. S. M a n a g e d M o b i l i t y 2 0 1 3 2

More information

The management of print is easier with the right tools.

The management of print is easier with the right tools. Xerox Partner Print Services Technology Suite The management of print is easier with the right tools. Remove complexity. Add results. The Xerox Partner Print Services Technology Suite is an integrated

More information

HP Managed Print Services

HP Managed Print Services Business White Paper HP Managed Print Services HP MPS for government agencies: get control and make document management an integral part of your overall IT strategy Table of contents 2 Executive summary

More information