Life Support Systems B/E AEROSPACE
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1 Life Support Systems B/E AEROSPACE
2 PRODUCT SUPPORT SERVICES GUIDE Dedicated to providing responsive and competent operator support in the fields of: Technical support Spares support Technical publications Training Repair services
3 TABLE OF CONTENTS On-Line Global Support / Publications Access...4 Technical Support Quick Reference Guide...5 B/E Global Support Locations Map...6 LSS Global Repair / Service & Spares Locations...7 B/E Factory Repair / Overhaul Stations...8 B/E Authorized Repair / Overhaul Stations...9 Authorized Parts Distribution Centers...14 Frequently Asked Questions
4 PRODUCT SUPPORT MISSION The B/E Aerospace Life Support Systems Product Support Organization is the focal point between the Operator and the Life Support Systems (LSS) global locations, with a primary goal of ensuring customer satisfaction with the LSS in-service products. 2
5 Our goal is to provide responsive and competent operator support in all of the following areas: Technical support Spares support Technical publications Training Repair services To accomplish this, our product support organization coordinates the support of other LSS functions, leverages the global B/E Field Service Organization, and manages an efficient web-based interface for operators. 3
6 ON-LINE GLOBAL SUPPORT / PUBLICATION ACCESS B/E Aerospace website: beaerospace.com All technical and publication inquiries are to be initiated through our global customer support website. A significant amount of information may be obtained or requested on the B/E Aerospace website at beaerospace.com. From the B/E Home page, select the global support link. There you will find multiple options for your support needs. To launch an on-line request for technical assistance select the Technical Request link and provide the requested information. Our goal is to respond to your request within one business day. To aid in this, please include as much supporting information as possible. To initiate a request for a B/E publication select the Publication Request link. This directs you to our publication request form which may be used to request a specific publication. If you are not certain which publication you require, select the Search Publication Index link. Each technical publication index is organized by product line. To locate the LSS publication you require, select the Oxygen link. This will show a drop-down menu with links labeled as CMM, SBs & SILs, D1379 CMM & SBs SILs. Select the link appropriate to your needs and utilize the data cross referenced by part number or part number series to identify the document reference number your require. Utilize this specific document reference number to complete the publication request form. Please note: CMM s are available from B/E Aerospace only to airframe owner/operators, airframe OEM s and authorized B/E Repair Stations. 4
7 TECHNICAL SUPPORT QUICK REFERENCE GUIDE 24 HOUR AOG SUPPORT LINES US: SATAIR 24 HOUR AOG SUPPORT LINE Europe: Asia: Lenexa: B/E 24 HOUR AOG SUPPORT LINE Lubeck: (monitored FAX) Everett: TECHNICAL SUPPORT QUICK REFERENCE GUIDE All technical requests are to be initiated through our global customer support site. All technical requests will be automatically directed to the appropriate product support resource. The information below is for reference only. Location Contact Information Regional Coverage Lenexa, KS USA Mike Zimmers North America Lübeck, Germany Dieter Heins Asia Pacific Australia India Lübeck, Germany Stephan Kummer Europe Middle East Africa Everett, WA USA Matthew Lynch South America Japan Lenexa, KS USA Steve Scott Back Up - All Regions 5
8 B/E GLOBAL SUPPORT LOCATION MAP 6
9 LSS GLOBAL REPAIR/SERVICE & SPARES LOCATIONS 7
10 B/E FACTORY REPAIR / OVERHAUL STATIONS UNITED STATES B/E AEROSPACE, INC Pflumm Road Lenexa, Kansas Butch Morris Manager [email protected] beaerospace.com/customersupport Cage Code: AOG Service FAR 145 / EASA approved All serviceable oxygen products EUROPE B/E AEROSPACE, INC. Revalstr. 1 D Lubeck Germany Tobias Albrecht - Repair Station Manager [email protected] beaerospace.com EASA 145 approved Cylinder / regulator assemblies, chemical / gaseous containers, Airbus production line support 8
11 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS UNITED STATES PACIFIC SCIENTIFIC AVIATION SERVICES COMPANY NW 102nd Road, Suite #6 Miami, Florida Jennifer Drexler Customer Service [email protected] pacificscientific.com AOG: Cage Code: B1H6 AOG Service FAR 145 / JAR 145 approved Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves HRD AERO SYSTEMS Avenue Stanford Valencia, California Steve Phillips - Manager - Inside Sales [email protected] hrd-aerosystems.com Cage Code: 1DH10 AOG Service FAR 145 / EASA 145 approved All serviceable oxygen products (including hydrostatic testing) 9
12 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS CANADA CASP AEROSPACE INC. 98 Columbus St. Pointe Claire Quebec, Canada H9R 4k Patricia Mulroney - Customer Services Manager [email protected] caspaerospace.com AOG Service TCCA 327 / EASA 145 approved All serviceable oxygen products (including hydrostatic testing) SOUTH AMERICA AEROSS Avenida da Aldeia 340 Jardim Iracema CEP: , Barueri - SP / Brazil Luiz Amado Sette [email protected] [email protected] aeross.com.br AOG Service ANAC approval - CHE Cylinder / regulator assemblies, crew masks, regulators, valves 10
13 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS EUROPE MEL AVIATION LIMITED Laurence Walter House Addison Road Chilton Industrial Estate Sudbury, Suffolk CO10 2YW, United Kingdom Gary Harvey Technical Director [email protected] Stewart Ambrose Customer Support Manager [email protected] melaviation.co.uk FAR 145, EASA 145 approved All serviceable oxygen products (including hydrostatic testing) INGENIERIA SEMASA, S.A. C/. Amsterdam, 81 Torres de la Alameda Madrid, Spain ext Ainhoa Sanchez Sales Manager [email protected] ingenieriasemasa.com EASA Part 145 Certification: ES Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves 11
14 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS EUROPE ATELIERS BIGATA 10 rue JB PERRIN ZA MERMOZ Eysines, France Thomas Naulleau General Manager [email protected] bigata.net FAR 145, EASA 145 approved, US DOT / TCCA certified All serviceable oxygen products (including hydrostatic testing) SINGAPORE / ASIA SURVITEC (W.H. BRENNAN & COMPANY) 47, Loyang Way Singapore Singapore or Raymond Kwan [email protected] whbrennan.com FAA certification: WHEY 443K, and US DOT (USA) EASA certification: EASA (Europe); CAAS (Singapore); CAAC (China); DGAC (Indonesia); DCA (Malaysia & Thailand) Cylinder / regulator assemblies, crew masks 12
15 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS AUSTRALIA AIRCRAFT EQUIPMENT OVERHAUL AND SALES (AEOS) 29 Norman Street Peakhurst N.S.W. Sydney 2210, Australia Michael Gracie - Operations Manager [email protected] aeos.com.au AOG Service CAA / FAR145 / JAR145 approved Cylinder / regulator assemblies (including hydrostatic testing), crew masks, regulators, valves CHINA SURVITEC (W.H. BRENNAN & COMPANY) No. 369, Block 10, Luji Road, Liuzaozhen, Pudong Xinqu, Shanghai P.R. China Jeffrey Koh General Manager [email protected] whbrennan.com CAAC (China) US DOT Cylinder / regulator assemblies 13
16 B/E AUTHORIZED REPAIR / OVERHAUL STATIONS MIDDLE EAST ABU DHABI AIRCRAFT TECHNOLOGIES (ADAT) P.O. Box Abu Dhabi, United Arab Emirates +971 (2) (2) Vijay Machado - Manager - Planning & Capability Development [email protected] adat.ae AOG Service UAE GCAA - CAR 145 EASA Part 145: EASA FAA Certification Cylinder / regulator assemblies (including hydrostatic testing) 14
17 AUTHORIZED PARTS DISTRIBUTION CENTERS SATAIR Website: satair.com SATAIR USA INC. Atlanta, Georgia USA or AOG: SATAIR A/S Copenhagen, Denmark AOG: SATAIR ASIA Singapore AOG:
18 FREQUENTLY ASKED QUESTIONS How do I find information about the service life, maintenance schedules or specifications for my LSS products? A significant amount of information may be obtained or requested on the B/E Aerospace website, beaerospace.com/customersupport. On the website you may access links to our technical publications index, which lists, on separate tabs, our index of: Component Maintenance Manual (CMM s). (Please note that CMM s are available from B/E Aerospace only to airframe Owner/Operators, airframe OEM s, and authorized B/E Repair Stations.) Service Bulletins (SB s) Service Information Letters (SIL s) How do I access a Product Support Specialist to answer a question that I am not able to get answered on the B/E website? B/E Aerospace provides product support specialists who are experts in our LSS product line. These specialists may be accessed by telephone during normal business hours. Contact information is as follows: REGION CONTACT Europe, Middle East, Africa (Lübeck, Germany) Asia Pacific, Australia, India (Lübeck, Germany) North America (Lenexa, Kansas) South America, Japan (Everett, Washington) Please request the product support specialist for your product and you will be directly connected to a B/E Associate for assistance. How do I, as an aircraft owner or operator, get a quotation for a new item? Satair, the LSS master distributor of B/E Aerospace, provides access to aftermarket spares in all situations, i.e., routine, expedite, AOG. The contact information for all of Satair s authorized parts distribution centers may be found on page 14 of this publication. Satair has global warehouse locations in Europe, North America and Asia Pacific, and has additional global sales and support offices in North America, the United Kingdom, and China. This broad base of regional coverage allows Satair to respond quickly and efficiently to your needs as an owner/operator. 16
19 FREQUENTLY ASKED QUESTIONS Who do I contact if I have an AOG outside of normal business hours? To initiate an AOG request contact our master distributor, Satair. The contact information for all Satair locations may be found on page 14 of this publication. The world wide network of Satair offices is electronically linked and there is always an open office somewhere in the world. Satair s aircraft-on-ground (AOG) service is available 24 hours a day, 365 days a year. SATAIR 24 HOUR LINES Satair USA AOG Satair Europe AOG Satair Asia How do I place orders for my routine or expedited need for spare parts? B/E Aerospace s master distributor, Satair, provides access to aftermarket spares in all situations, i.e., routine, expedite, AOG. Routine and expedited needs may be communicated to Satair via their ecommerce services online at satair.com. In addition to the warehouse locations listed on page 14 of this booklet, Satair also offers support services and information at any of the following locations by telephone: SATAIR SALES AND SUPPORT OFFICES Miami, FL USA United Kingdom China
20 CONTACT INFORMATION For more information about Life Support Systems, please contact your B/E Aerospace representative or visit beaerospace.com 18
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22 B/E Aerospace, Inc Pflumm Rd. Lenexa, KS USA beaerospace.com
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