Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Transcription

1 H86920, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES This is a non-career, term job with the Metropolitan Washington Airports Authority (Airports Authority). Serves as the Business Process Manager in the Program Management Office (PMO) of the Office of Technology (Office). Defines, implements, and manages governance, project, portfolio, and program management processes for the Office. Supports the PMO Manager in selecting and implementing a project portfolio management (PPM) tool. Assists Office managers and project teams with training, process guidance, and communications. Performs related functions. --Defines and implements project, portfolio, program management, governance processes, methodologies such as Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC) and tools, as well as related sub processes such as scope change management or demand management to improve strategic alignment, efficiency, effectiveness, and the business value of technology projects. --Develops business processes, policies, procedures, and standards based on the generally accepted project, portfolio, and program management best practices and tailors the best practices to the specific requirements of the Airports Authority. Documents and maintains business process documentation. Prepares supporting materials such as manuals, guidance material, and job aids. Maintains all artifacts and templates. --Partners with the Office managers to identify areas for improvement to increase process efficiencies and facilitate adoption of new processes. Recommends alternative processes and manages approved changes to the processes that are currently in use. Analyzes manual PMO processes and identifies areas for potential automation to reduce costs and increase overall efficiency. --Supports the Office and the PMO in implementing the new business processes by monitoring their adoption rate, including the frequency of usage and the level of compliance. Provides guidance to project and portfolio teams in process compliance and adoption, including, but not limited to, reviewing project artifacts for completeness. --Defines and tracks metrics to measure the effectiveness of processes, methodologies, and the overall project management maturity across the Office. Establishes reporting procedures to capture and communicate progress on defined metrics. --Assists the PMO with project governance by monitoring project progress, reporting, required artifacts, and organizing project checkpoint, audit and governance/review meetings. --Supports and guides the Office in defining the requirements for selecting an enterprise PPM solution. Oversees the implementation of the selected PPM tool and supports the Office and Airports Authority end-users in using the selected tool. --Manages the day-to-day operations of the selected PPM tool to ensure it meets the business

2 H86920, page 2 objectives by: defining PPM reporting metrics that assess status of technology projects; establishing dashboards and tracking metrics; performing customization changes to the PPM tool; and assisting project and portfolio teams with data clean-up. Ensures the tool reflects the accepted business process and is kept up-to-date with changing processes. Supports project, portfolio, and business teams with launching new projects in the PPM environment. --Develops training materials for both the PPM tool and the business processes supported by the tool. Assists the PMO Manager with training or undertakes the delivery of training to project and portfolio teams, and Airports Authority end-users. --Defines and distributes regular/standard reports out of the PPM tool, and supports the PMO Manager with ad-hoc reporting. --Assists the PMO Manager with communications on status reports, metrics, new processes, policies, procedures, and standards, to project and portfolio teams, Office managers and staff, and other business users. --Communicates and interacts effectively with internal and external business contacts including, but not limited to, other members of the Office, other Airports Authority employees, and vendors/suppliers. --Uses a computer and (a) modern office suite software (such as MS Office) to communicate ( ), plan, schedule, word process, prepare presentations and graphics, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for requisitioning, budgeting, time and attendance reporting, and other functions; and (c) special systems/software such as selected PPM tool used in the office. --Performs related duties as assigned. Critical features of this job are described under the headings below. They may be subject to change through reasonable accommodation or otherwise. MINIMUM QUALIFICATIONS (MQs) To be rated qualified for this job, an applicant must meet all of the MQs listed below at the time of vacancy announcement closure. 1. A Bachelor s Degree in Information Technology, Business Administration, or a related field which provides a strong foundation for successfully performing the DUTIES in this job description. 2. Five years of progressively responsible experience in a structured project or program management environment including: (a) experience in applying PMLC and SDLC frameworks and project management best practices, (b) experience in applying Project Management Body of Knowledge (PMBOK) concepts, and (c) experience in implementing computer based, enterprise program, and project management solutions.

3 H86920, page 3 3. Project Management Professional (PMP) or Program Management Professional (PgMP) certification or similar program/project management proficiency certification. PREFERRED QUALIFICATIONS The qualifications listed below (if any) are preferred and may be considered in the selection process, but they are not required to be rated qualified for this job. 1. Information Technology Infrastructure Library (ITIL) certification. 2. Experience in Change Management, Process Improvement, or maturity models such as Capability Maturity Model (CMM) or Organizational Project Management Maturity Model (OPM3). KNOWLEDGE, SKILLS, ABILITIES AND OTHER FACTORS (KSAOs) The following KSAOs are required for successful performance of this job and are a basis for rating and ranking applicants who are found to meet the MQs. Local, Federal, airport industry or Airports Authority-specific bodies of knowledge listed below may be acquired on the job, typically; ability to rapidly acquire them is required at the time of vacancy announcement closure. 1. Knowledge and application of project, portfolio, program management, and governance processes, to include PMLC and SDLC to develop processes and manage implementation of new processes while working with project and portfolio teams. 2. Knowledge of enterprise program and project management solutions to support and guide senior leadership and business stakeholders in selecting the most appropriate PPM tool for the Office PMO. Experience in implementing a PPM tool and process automation. 3. Ability to exercise initiative, show sound independent judgment, and work with minimal supervision while prioritizing all work tasks. This includes the skill to mentor project and portfolio teams, and support organizational changes. 4. Skill to analyze data and established procedures within the organization to identify process improvement potential for incorporation into the Office PMO; skill to identify business areas and manual processes that will benefit from automation. 5. Skill in problem solving to select, organize, and logically process relevant information (verbal, numerical, or abstract) to solve a problem. This includes the ability to recognize subtle aspects of problems, identify relevant information, and make balanced recommendations and decisions. Examples include mapping processes, identifying areas of improvement, and designing effective solutions; developing relevant metrics for tracking process efficiencies or developing methods for automating business processes.

4 H86920, page 4 6. Interpersonal skills to interact effectively with business contacts in a businesslike, customer service-oriented manner. This includes the ability to work well with individuals throughout all levels of the Airports Authority. Examples include collaborating with senior leadership, business stakeholders, and program and project managers to define and implement solutions and measure delivery results. 7. Skill in oral communication to understand verbal information (including facts, descriptions, ideas, concepts, conflicting assertions and arguments), and to express such information verbally so that others will understand, and concerning some issues, be convinced or persuaded. This includes the ability to encourage effective oral communication by others, such as senior leadership, business stakeholders, and program and project managers. Examples include explaining the rationale for selecting the PPM tool, discussing application of new technology processes, policies and procedures, and advocating for adherence to established PMO best practices and metrics. 8. Skill in written communication to understand written information (facts, descriptions, ideas, concepts, conflicting assertions and arguments), draw inferences, form hypotheses and develop logical arguments, and to express such information in writing so that others will understand, and concerning some issues, be convinced or persuaded. This includes skill in the written work of others, such as policies and procedures submitted by technology staff and preparation of status reports and documentation for new processes, policies, and procedures. 9. Skill in using a computer and modern office suite software (such as MS Office) to communicate ( ), plan, schedule, word process, prepare presentations and graphics, manipulate data (spreadsheets and databases), and perform or conduct research (Internet use); (b) enterprise system/software for requisitioning, budgeting, time and attendance reporting, and other functions; and (c) special systems/software such as selected PPM tool used in the office. RESPONSIBILITY Is responsible for managing business process improvements for the Office across all PMO functions. Work supports the strategic goals of the Office in terms of increased efficiencies and reduced costs. Reports to the Program Management Office, PMO Manager (Supervisor). Most work is accomplished independently, but requires cooperation with colleagues, such working with project and portfolio teams to ensure adherence to PMO best practices and metrics. Other work typically results from changes in the internal and external business environments (such as regulations/standards, business opportunities, strategic initiatives), which require proactive measures or reactive responses to identify issues, solve problems, make recommendations, take action, etc. The incumbent collaborates with and keeps the Supervisor informed and typically elevates highly complex or highly sensitive issues for assistance in resolution. Work is typically reviewed in terms of quantity, quality, timeliness, customer service, teamwork adherence to guidelines, and other factors. Guidelines and references include but are not limited to, Office policies, procedures, and standards (e.g. Office of Technology Standards, Change Management Process, Root Cause

5 H86920, page 5 Analysis Procedure, Technology Advisory Committee Project Submittal Procedure, Electronic Communications System Policy, and Enterprise Technology Management Policy, etc.); Information Technology Infrastructure Library (ITIL), PMO best practices, etc. The incumbent selects the most appropriate guidelines. EFFORT The work is primarily sedentary and typically requires light physical effort as in opening/closing file drawers, lifting and carrying files/reports, etc. The incumbent may sit for extended periods while performing desk work; moves about to obtain or distribute work materials, meet with people, etc. Regularly uses a computer to develop reports and perform other tasks; operates other office equipment. Frequently exchanges information by telephone. WORKING CONDITIONS Works primarily in an adequately lighted, ventilated, and temperature controlled office and conference rooms. OTHER SIGNIFICANT JOB ASPECTS None.