Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit

Transcription

1 Department of Training and Workforce Development Western Australia RPL Assessment Tool Kit CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care

2 First published 2010 ISBN Department of Training and Workforce Development All rights reserved. Western Australian Department of Training and Workforce Development materials, regardless of format, are protected by copyright law. Permission, however, is granted to Trainers, Assessors and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities. This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Training and Workforce Development. Published by and available from WestOne Services 1 Prospect Place WEST PERTH WA 6005 Tel: (08) Fax: (08) sales.westone@trainingwa.wa.gov.au Website: Acknowledgements This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI). This resource contains units of competencies, performance criteria and elements from the CHC08 Community Services Training package CHC40308 Certificate IV in Disability Work and CHC40108 Certificate IV in Aged Care, Commonwealth of Australia, used under the AEShareNet-FfE licence. Disclaimer Whilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Tool Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Tool Kit can be accepted by the Western Australian Department of Training and Workforce Development.

3 RPL Assessment Tool Kit Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 7 Overview of the Recognition Process 9 PART 1 11 Section 1 Assessor s Information 11 Introduction 13 Explanation of RPL documents 14 Section 2 List of competencies in this RPL Assessment Tool Kit 15 Qualification Rules 17 List of competencies in this RPL Assessment Tool Kit 19 covered in this RPL Assessment Tool Kit 19 Section 3 Interview Question Bank and Recording Sheets 23 Cluster 1 Support clients 25 Cluster 2 Work within the organisational/legislative framework 39 Cluster 3 Provide specialist disability support 49 Cluster 4 Provide specialist aged care support 57 Cluster 5 Maintain an environment to empower people with disabilities 67 Cluster 6 Implement interventions with older people at risk of falls 73 Cluster 7 Facilitate links with other services 79 Cluster 8 Coordinate information systems 83 Cluster 9 Supervise work 87 Section 4 Practical Tasks and Observation Recording Sheets 93 Practical tasks 95 Cluster 1 Support clients 97 Task 1 Client care plan 97 Instructions for the candidate 97 Demonstration/Observation Checklist 99 Instructions for the Assessor 99 Task 2 Community-based project 103 Instructions for the candidate 103 Demonstration/Observation Checklist 105 Instructions for the Assessor 105 Task 3 Client skills 109 Instructions for the candidate 109 Demonstration/Observation Checklist 111 Instructions for the Assessor 111 Cluster 2 Work within the organisational/legislative framework 115 Task 4 OHS training for new staff 115 Page 3 of 402 Department of Training and Workforce Development 2010

4 RPL Assessment Tool Kit Instructions for the candidate 115 Demonstration/Observation Checklist 117 Instructions for the Assessor 117 Task 5 Hazard and risk assessment 121 Instructions for the candidate 121 Demonstration/Observation Checklist 123 Instructions for the Assessor 123 Task 6 Performance appraisal 127 Instructions for the candidate 127 Demonstration/Observation Checklist 129 Instructions for the Assessor 129 Task 7 Advocacy 133 Instructions for the candidate 133 Demonstration/Observation Checklist 135 Instructions for the Assessor 135 Cluster 3 Provide specialist disability support 139 Task 8 Augmentative and alternative communication strategies 139 Instructions for the candidate 139 Demonstration/Observation Checklist 141 Instructions for the Assessor 141 Task 9 Plan and provide advanced behaviour support 145 Instructions for the candidate 145 Demonstration/Observation Checklist 147 Instructions for the Assessor 147 Cluster 4 Provide specialist aged care support 151 Task 10 Dementia care plan 151 Instructions for the candidate 151 Demonstration/Observation Checklist 153 Instructions for the Assessor 153 Cluster 5 Maintain an environment to empower people with disabilities 157 Task 11 Provide opportunities for clients to follow their own interests 157 Instructions for the candidate 157 Demonstration/Observation Checklist 159 Instructions for the Assessor 159 Cluster 6 Implement interventions with older people at risk of falls 163 Task 12 Falls risk assessment 163 Instructions for the candidate 163 Demonstration/Observation Checklist 165 Department of Training and Workforce Development 2010 Page 4 of 402

5 RPL Assessment Tool Kit Instructions for the Assessor 165 Cluster 7 Facilitate links with other services 169 Task 13 Collaborative consultation 169 Instructions for the candidate 169 Demonstration/Observation Checklist 171 Instructions for the Assessor 171 Cluster 8 Coordinate information systems 175 Task 14 Staff checklist 175 Instructions for the candidate 175 Demonstration/Observation Checklist 177 Instructions for the Assessor 177 Cluster 9 Supervise work 181 Task 15 Conduct staff training and performance review 181 Instructions for the candidate 181 Demonstration/Observation Checklist 183 Instructions for the Assessor 183 PART Section 5 Candidate s Information and Self-Evaluation Forms 187 What is Recognition of Prior Learning (RPL)? 189 How to prepare for your RPL assessment 190 The four steps in the RPL assessment process 192 Candidate s Information Form 195 Candidate s Employment History Form 197 Candidate s Self-Evaluation Form 199 Cluster 1 Support clients 201 Cluster 2 Work within the organisational/legislative framework 205 Cluster 3 Provide specialist disability support 207 Cluster 4 Provide specialist aged care support 209 Cluster 5 Maintain an environment to empower people with disabilities 211 Cluster 6 Implement interventions with older people at risk of falls 213 Cluster 7 Facilitate links with other services 215 Cluster 8 Coordinate information systems 217 Cluster 9 Supervise work 219 Section 6 Third Party Report and Supporting Documentation 221 Third Party Report 223 Supporting Documentation 225 Assessor s Evidence Summary Sheet for CHC40308 Certificate IV in Disability 235 Assessor s Evidence Summary Sheet for CHC40108 Certificate IV in Aged Care 237 Page 5 of 402 Department of Training and Workforce Development 2010

6 RPL Assessment Tool Kit Section 7 Mapping of Assessment Tools 239 Mapping document for Cluster Evidence Matrix 243 Mapping document for Cluster Evidence Matrix 293 Mapping document for Cluster Evidence Matrix 323 Mapping document for Cluster Evidence Matrix 343 Mapping document for Cluster Evidence Matrix 363 Mapping document for Cluster Evidence Matrix 371 Mapping document for Cluster Evidence Matrix 381 Mapping document for Cluster Evidence Matrix 387 Mapping document for Cluster Evidence Matrix 395 Department of Training and Workforce Development 2010 Page 6 of 402

7 RPL Assessment Tool Kit Recognition of Prior Learning (RPL) Assessment Tool Kit CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care This RPL Assessment Tool Kit has been developed by the Western Australian Department of Training and Workforce Development, in consultation with industry, as a resource to assist RPL Assessors by providing a set of quality assessment tools, which can be used to conduct whole-of-qualification RPL. This kit also contains information which can be provided to the candidate. This kit should be customised to suit the needs of the candidate, employer/industry or Assessor and should reflect the purpose for which it is being used. It is recommended that prior to using this kit for the first time, and after any modifications or contextualisation, this RPL Assessment Tool Kit be validated by the user to ensure it meets the required Australian Qualification Training Framework Standards (AQTF), relevant Training Package requirements and Registered Training Organisation (RTO) policies. A task-based model for RPL A process for RPL has been developed that promotes holistic, task-based assessment, and which focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify recognition processes for prospective candidates. This RPL Assessment Tool Kit has been developed to support this task-based model. The focus of the new streamlined holistic assessment process is to focus on demonstrated skills and knowledge and is not reliant on documentary evidence as the main source of evidence. Page 7 of 402 Department of Training and Workforce Development 2010

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9 RPL Assessment Tool Kit Overview of the Recognition Process Candidate Enquiry Candidate s Information Form STEP 1 Candidate Self-Evaluation If not ready for RPL, the candidate is to be provided with training options. STEP 2 Interview and Questioning STEP 3 Demonstration/ Observation of Practical Tasks Gap Training (if required) STEP 4 Supporting Evidence/Third Party Report (if required) Issue Qualification Statement of Attainment By RTO Page 9 of 402 Department of Training and Workforce Development 2010

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11 Section 1 Assessor s Information PART 1 Section 1 Assessor s Information It is important that you complete both Steps 2 (Interview/Questioning) and 3 (Practical Tasks) when completing RPL Assessment using this kit. The RPL process is a streamlined process which does not rely solely on documentary evidence. It uses a combination of questioning, practical assessment and supporting evidence to provide evidence of the candidate s competence. Page 11 of 402 Department of Training and Workforce Development 2010

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13 Section 1 Assessor s Information Introduction Welcome to the CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care. This RPL Assessment Tool Kit contains ten (10) core units of competency plus five (5) electives needed for CHC40308 Certificate IV in Disability and eleven (11) core units of competency and four (4) electives needed for CHC40108 Certificate IV in Aged Care. It is simply set out, with a covering comprehensive list of instructions at the front of each document, as well as covering instructions for each step of the process, as found in the notes for the Assessor, and notes for the candidate. Included in this kit are the following documents: Assessor s Information Explanation of RPL documents Qualification Rules and list of units of competency contained in this kit separated into clusters for assessment Tool Kits for each cluster: Interview Question Bank and Recording Sheets Practical Tasks and Observation Recording Sheets Candidate s Information Candidate s Self-Evaluation Form (incorporating Third Party Verification) Mapping documents (including Dimensions of Competency and Employability Skills) for all the units of competency included in this kit. Page 13 of 402 Department of Training and Workforce Development 2010

14 Section 1 Assessor s Information Explanation of RPL documents a) Interview Question Bank and Recording Sheets (Section 3): The interview question bank is the second stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions. Each of these questions includes a series of Key Points, which may assist the Assessor in guiding the discussions. b) Practical Tasks and Observation Recording Sheets (Section 4): These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate s ability to conduct the specific tasks and skills required for recognition of competence in the particular area. c) Candidate s Information and Self-Evaluation Forms (Section 5): This document is for the candidate to assess their suitability for RPL process, by asking them to consider each of the points and assessing their ability against the task. It has been broken into smaller skill groups, clustering like activities together to enable ease of completion. It is then reinforced by the candidate s supervisor s comments, both against tasks and as a summary for each group. This serves as third party validation of the candidate s claims. d) Third Party Report and Supporting Documentation (if applicable) (Section 6): The third party verification report is provided for referees, for example the supervisor, to confirm the candidate s skills and experience in the qualification/occupation. This is particularly useful in addressing employability skill requirements. It is important to note that third party reports are not always available and it is recommended that Assessors use their professional judgement to determine if this is a requirement. List of suggested supporting documentation (if applicable): A list of suggested industry specific evidence or supporting documentation (in addition to the generic documentation) is provided to assist the candidate in collecting evidence to support their application. e) Mapping Document (Section 7): This tool demonstrates how each of the documents reflects the units of competency in the particular cluster. f) Employability Skills: This qualification has embedded employability skills. The interview and demonstration/observation tasks have been mapped against the employability skills for this qualification, to assist the Assessor in identifying the target areas. Department of Training and Workforce Development 2010 Page 14 of 402

15 RPL Assessment Tool Kit Section 2 List of competencies in this RPL Assessment Tool Kit Page 15 of 402 Department of Training and Workforce Development 2010

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17 Qualification Rules CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care RPL Assessment Tool Kit CHC40308 Certificate IV in Disability Entry to qualifications and progression advice The following information has been extracted from CHC40308 Certificate IV in Disability contained in the Community Services Training Package CHC08 published in 2008 by NTIS. Requirements Successful completion of a total of fifteen (15) units of competency made up of: ten (10) compulsory units of competency five (5) elective units of competency. Note: There are no entry requirements for CHC40308 Certificate IV in Disability. CHC40108 Certificate IV in Aged Care Requirements Successful completion of a total of fifteen (15) units of competency made up of: eleven (11) compulsory units of competency four (4) elective units of competency. Note: Entry requirements To gain entry into CHC40108 Certificate IV in Aged Care, a candidate must be recognised as competent through a recognised training program or recognition process against the following compulsory units from CHC30208 Certificate III in Aged Care (or equivalent): CHCAC318A Work effectively with older people CHCAC319A Provide support to people living with dementia CHCCS411A Work effectively in the community sector CHCICS303A Support individual health and emotional wellbeing CHCPA301B Deliver care services using a palliative approach HLTAP301A Recognise healthy body systems in a health care context. This kit does not provide tools for assessing competence against the prerequisite units of competency. Page 17 of 402 Department of Training and Workforce Development 2010

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19 RPL Assessment Tool Kit List of competencies in this RPL Assessment Tool Kit This section identifies the units contained in this kit. covered in this RPL Assessment Tool Kit Candidates may select any clusters which appropriately reflect their skills and experience. Cluster 1 Support clients Unit Code CHCDIS301A CHCDIS410A Unit Title Work effectively with people with a disability Facilitate community participation and inclusion Core/Elective Certificate IV in Disability Core Core Core/Elective Certificate IV in Aged Care Elective Elective CHCICS402A Facilitate individualised plans Core Core CHCDIS405A CHCICS401A Facilitate skills development and maintenance Facilitate support for personal care needs Core Elective Cluster 2 Work within the organisational/legislative framework Unit Code Unit Title Core/Elective Certificate IV in Disability Elective Core Core/Elective Certificate IV in Aged Care HLTOHS300A Contribute to OHS process Core Core CHCCS400A CHCCS411A Work within a relevant legal and ethical framework Work effectively in the community sector Core Core Core Elective CHCAD401D Advocate for clients Elective Core Cluster 3 Provide specialist disability support Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCDIS411A Communicate using augmentative and alternative communication Core Elective CHCICS404A Plan and provide advanced behaviour support Core Elective Page 19 of 402 Department of Training and Workforce Development 2010

20 RPL Assessment Tool Kit Cluster 4 Provide specialist aged care support Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCAC412A Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Elective Core CHCAC416A Facilitate support responsive to the specific nature of dementia Elective Core Cluster 5 Maintain an environment to empower people with disabilities Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCDIS302A Maintain an environment to empower people with disabilities Core Cluster 6 Implement interventions with older people at risk of falls Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCAC417A Implement interventions with older people at risk of falls Elective Core Cluster 7 Facilitate links with other services Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCNET404A Facilitate links with other services Elective Core Cluster 8 Coordinate information systems Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCINF403C Coordinate information systems Elective Core Cluster 9 Supervise work Unit Code Unit Title Core/Elective Core/Elective Certificate IV in Disability Certificate IV in Aged Care CHCORG406A Supervise work Elective Core Department of Training and Workforce Development 2010 Page 20 of 402

21 RPL Assessment Tool Kit To complete Certificate IV in Disability as a stand-alone qualification, a candidate would have to complete the following: Cluster 1 Cluster 2 Cluster 3 Cluster 5 then choose from Clusters 4, 6, 7 or 9 so that an additional three (3) elective units are achieved. To complete Certificate IV in Aged Care as a stand-alone qualification, a candidate would have to complete the following: Cluster 1 Cluster 2 Cluster 4 Cluster 6 Cluster 7 Cluster 8 Cluster 9. Page 21 of 402 Department of Training and Workforce Development 2010

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23 Section 3 Interview Question Bank and Recording Sheets Section 3 Interview Question Bank and Recording Sheets This section contains questions the Assessor may ask the candidate while documenting their conversation during the RPL interview. Assessor s Instructions It is not intended that every question for each competency be asked or discussed during the conversation. Only questions related to those competencies that the initial documentary review has failed to fully address are required. Each question provides key points to look for in the candidate s responses. You may wish to use these key points to formulate questions of your own, contextualise, or rephrase the suggested questions to suit the candidate s particular work situation. On the Recording Sheets, place a tick next to each key point as it is addressed by the candidate during the conversation. By doing this, you are recording what you have heard the candidate say during the interview. Use the Assessor s Comments section next to each question to provide further details about the context of the discussion or other key points and examples the candidate has discussed that may be relevant in confirming competence. It is important to remember that the notes taken during the questioning interview are important evidence and should be retained as part of the candidate s assessment records. Page 23 of 402 Department of Training and Workforce Development 2010

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25 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 1 Support clients Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 25 of 402 Department of Training and Workforce Development 2010

26 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Question 1 Explain your understanding of the delivery of quality services including your capacity to support the rights, interests and needs of people with disabilities. Key points to be addressed by the candidate Issues facing people with disabilities Policies, regulatory compliance, legislative and legal requirements Commitment to access and equity Consideration of personal attitude and values Impact of specific disabilities, including acquired or developmental disabilities Strategies that assist people with disabilities to exercise their rights and independence Duty of care Knowledge of physical and psychological stages of human development including those that enhance or inhibit development Understanding and application of support practices for a range of types of disabilities Client strengths OHS Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 26 of 402

27 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Infection control Role of guardianship, advocate Stereotyping Current practices Resources Question 2 Describe how you communicate effectively with people with a disability/in aged care. Key points to be addressed by the candidate Purpose of personal care needs Specific communication needs, eg techniques, devices and aids, interpreters Referrals to other staff, manager or specialist services Identifying needs, eg hearing, speech Occasions where additional people have been included, eg friends, caseworkers, family Communication that has been effective in situations of mistrust or conflict Giving positive feedback Yes No Assessor s notes Page 27 of 402 Department of Training and Workforce Development 2010

28 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Identifying options for action by listening to the person with a disability and acting on their decisions and preferences Self-introduction Trust Cultural interests Techniques to encourage and motivate Possible barriers, eg associated with cognitive deficits Problem-solving Discussion regarding worker, client and carer role Question 3 Describe how you can work to foster and enhance the independence and self-determination of a person with a disability/in aged care. Key points to be addressed by the candidate Encouraging colleagues to promote the independence of people with disabilities Identifying and providing ongoing support to promote individual strengths and capacities through the use of compensatory aids, modifications to the environment Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 28 of 402

29 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Strategies for supporting independent action and thinking, ie the right to participate, contribute and be heard in committees, conferences and open meetings Principles of person-centred care Principles of strengths-based practice Principles of active support Concepts of self-advocacy Motivation Stereotyping Question 4 Explain how you contribute to the development, review and implementation of policies and procedures in your workplace. Key points to be addressed by the candidate Understanding of the legislative processes related to the rights of people with disabilities Research and contribution to policies on empowerment, including encouraging people with a disability and/or their advocate to express their view about policies, legislation and empowerment Principles of lobbying Yes No Assessor s notes Page 29 of 402 Department of Training and Workforce Development 2010

30 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Social justice principles Reporting of non-compliance with legislation and/or policy and protocols Principles and practices of public speaking Use of appropriate workplace policies and procedures Contribution to the review of legislation and policy within your role and responsibility Principles of support Question 5 Describe how you plan, facilitate, implement and review the development of an individual plan. Key points to be addressed by the candidate Understanding of client assessment process, including processes that support individual clients strengths, interest, health, emotional wellbeing and self-determination (preferences) Procedures for completing a care plan Development of a plan to include community participation and/or social aspects Client referral Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 30 of 402

31 Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans Client goals Client consent Access and equity Breakdown of tasks Duty of care Availability of resources, eg mobility aids, transport, personnel Finance and budgeting Facilitation of others in planning and monitoring Monitoring and responding to support requirements and procedures Response to client personal care and preferences Issues relating to adult and childhood learning styles Implementing monitoring and reporting on the plan Difficulties to meet specified needs Confidentiality CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Page 31 of 402 Department of Training and Workforce Development 2010

32 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Role of carer Strategies to minimise risk Question 6 Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Gathering information Completing documentation Maintenance of documentation Reporting Confidentiality, ie privacy, dignity Yes No Assessor s notes Question 7 Describe how you manage and respond to situations of risk. Key points to be addressed by the candidate Location assessment/environment/ assessing ability/safety and security Activity assessment/matching with activity or group/client specific Discussion with client Uncharacteristic or inappropriate behaviour/de-motivators/blocks Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 32 of 402

33 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Use of technology/equipment Health risks Reporting risk situations Indications of possible abuse or neglect Strategies to minimise risk Non-acceptance Policies and procedures to reduce or remove risk Question 8 Describe your roles and responsibilities and those of your organisation. Key points to be addressed by the candidate Staff training Duty of care Working within your job description Working with others, eg health professionals, colleagues Oral communication Literacy requirements within the workplace Numeracy requirements within the Yes No Assessor s notes Page 33 of 402 Department of Training and Workforce Development 2010

34 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs workplace Supporting co-workers Being a role model Referral when outside job role Recognising own limitations Providing informal learning Task analysis Liaising with other agencies Reporting Liaising with client/carer OHS Client confidentiality, privacy and dignity Networking Question 9 Describe how you facilitate community participation and inclusion. Key points to be addressed by the candidate Building on client skills Client consultation Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 34 of 402

35 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Identifying networks that share the client s interests Information regarding client s neighbourhood, eg bus services, accessibility, kerbs, ramps, lighting, aged groups, community centres clubs, churches, sports and recreations Work groups Identifying barriers Promote community awareness, eg education Coordination of community activities Feedback Aids and equipment Question 10 What strategies can you use to minimise isolation? Key points to be addressed by the candidate Environmental modification Communication Transport Yes No Assessor s notes Page 35 of 402 Department of Training and Workforce Development 2010

36 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Prompting and reinforcers during training Support worker Families Question 11 How do you develop, implement and review skills development/maintenance plans with your client? Key points to be addressed by the candidate Identifying skills development/maintenance Assessment of skills Learning strategies/opportunities to meet client goals Developing plan Implementing plan Equipment Incidental learning to enhance skills Task analysis Monitoring/reviewing/documentation/ evaluation Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 36 of 402

37 Section 3 Interview Question Bank and Recording Sheets Cluster 1 Support clients Candidate s name CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 37 of 402 Department of Training and Workforce Development 2010

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39 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 39 of 402 Department of Training and Workforce Development 2010

40 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 1 Describe how you plan, conduct and participate in work safety issues. Key points to be addressed by the candidate Relevant legislations, standards, codes of practice and guidance Identifying and reporting hazards (the planning stage as well) OHS housekeeping Training Own stress and fatigue levels Support co-workers, coaching and guiding, sharing information, documentation Risk assessments Reporting identified hazards and inadequacies to manage risk Taking action to control an emergency, ie nature and scope, implementation of response within own training Using personal protective equipment (PPE) Common workplace hazards, eg chemicals, bodily fluids, noise, manual handling, work postures, equipment, clients Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 40 of 402

41 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 2 How do you contribute to OHS processes? Key points to be addressed by the candidate Raising issues Contributing during meetings/development and implementations of control measures Workplace inspections Providing assistance to other staff Roles and responsibilities of employees, supervisors, managers, OHS representatives and committees Hierarchy of control Emergency signals and alarms Providing feedback Basic fire safety, emergency response and security Yes No Assessor s notes Page 41 of 402 Department of Training and Workforce Development 2010

42 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Question 3 Describe how you comply with relevant legal and ethical work practices. Key points to be addressed by the candidate Organisational requirements Understanding of legal responsibilities including clients and co-workers rights and responsibilities Ethical guidelines Duty of care Ethical complexity of work role Ethical issues and dilemmas Working within relevant policies, procedures, standards and codes of practice Accreditation Contribution to identifying, developing and reviewing of policies/work practices Personal values/attitudes/non-judgemental practice Reporting breaches Compliance with duty of care principles Legal responsibilities Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 42 of 402

43 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Confidentiality Disclosure of information Respecting rights and responsibilities of clients/employer/co-workers Conflicts of interest Problem-solving/conflicting values Own job role/seeking clarification when unsure of scope of practice or instructions Accepting responsibility for own actions Complaint management Social justice principles Maintaining professional knowledge of changing legislative requirements Question 4 Describe a time when you recognised and responded to a client whose rights and interests were not being protected. Key points to be addressed by the candidate Understanding client rights Client centred Client assessment Providing relevant information Yes No Assessor s notes Page 43 of 402 Department of Training and Workforce Development 2010

44 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Supporting client/advocating to identify and express concerns Initiating, negotiating and implementing strategies Referral to appropriate service, eg advocacy Reviewing progress and developing further action as appropriate Recognising and reporting signs of abuse and neglect Recognising and responding to diversity Non-judgemental Community resources and referral options Differences between negotiation, advocacy, mediation and conciliation Question 5 How do you communicate effectively in the workplace? Key points to be addressed by the candidate Assessing own communication skills Maintaining confidentiality Workplace protocols Adjusting communication for client differences Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 44 of 402

45 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Using communication to enhance person-centred/community-centred approach Effective conflict resolution Managing team communication channels Question 6 Describe how you work effectively in the community sector. Key points to be addressed by the candidate Differing sectors involved in community work and their roles in service delivery Respecting other professionals Current community issues Underpinning values and philosophy Access and equity Personal values and attitudes Positive response to workplace changes Identifying and reporting mandatory notification issues, ie abuse Reflecting on, and identifying own work practice Yes No Assessor s notes Page 45 of 402 Department of Training and Workforce Development 2010

46 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Identifying relevant training/initiating action for this training Attending compulsory training Prioritising work goals Undertaking self-evaluation/seeking feedback from co-workers Accepting feedback constructively Job description Referring Workplace function specific to work area Responding to challenging situations/behaviour Working on own/team Department of Training and Workforce Development 2010 Page 46 of 402

47 Section 3 Interview Question Bank and Recording Sheets Cluster 2 Work within the organisational/legislative framework Candidate s name HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Additional notes from conversation Assessor s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor s name Date Page 47 of 402 Department of Training and Workforce Development 2010

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49 Section 3 Interview Question Bank and Recording Sheets Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Assessor s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate s name Assessor s name Interview only How/where was the interview conducted? At an RTO s premises Name: In the workplace Name: Page 49 of 402 Department of Training and Workforce Development 2010

50 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Question 1 Describe your understanding of the influence and purpose of behaviour. Key points to be addressed by the candidate Influences Purpose/types of behaviour Communicative function Strategies to support behaviour changes/challenging behaviours Behaviour support plans Team consultation Social model of disability Individual principles and practices Workplace procedures Principles of behaviour response plans Yes No Assessor s notes Question 2 Explain how you contribute to behaviour assessment, develop individual support and response plans, and monitor their effectiveness. Key points to be addressed by the candidate Data collection/summary/analysis Functional/cognitive assessment Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 50 of 402

51 Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Observation triggers, environment, emotional wellbeing, health status, medications that cause risk Consultation with client and others in assessment/planning process Proactive support strategies Constraint Plans that reflect respect, dignity, rights, personal choices, strengths, preferences and goals of individual Plans that address impaired social/decision-making capacity Directives to limits/boundaries Developing, implementing, monitoring, recording, reviewing and modifying behaviour plans/interventions Intrusive strategies Duty of care/legal and ethical requirements/workplace policies and procedures Reactive strategies Crisis response plans/support for client after the episode. CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets Page 51 of 402 Department of Training and Workforce Development 2010

52 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Strategies for monitoring effectiveness, reduction of risk or harm, level of intrusion on person s dignity/self-esteem Social devaluation Question 3 Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Workplace reporting requirements/policies/procedures Maintenance of documentation Filing Reporting incidents Legislation for documentation, eg privacy, confidentiality Yes No Assessor s notes Question 4 Describe how you communicate with clients who have complex communication needs. Describe how you use effective augmentative and alternative communication strategies. Key points to be addressed by the candidate Identifying communication ability Identifying client needs, history and preferences Collaboration with others including family Yes No Assessor s notes Department of Training and Workforce Development 2010 Page 52 of 402

53 Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Referrals professionals/service providers outside own job role Your understanding, knowledge of causes, influence of communication on behaviour Individualised strategies prompting, independence, reinforcers, motivators, common de-motivators and blocks Relevant tools and programs, task breakdown Differing communication styles, strategies and devices The participation model Cultural protocols Impact on community participation Documentation records Reinforcing communication: the environment; timely, appropriate responses; opportunities to increase vocabulary; incidental learning Identifying and responding to client within job role Sharing information, training, maintaining contact with other users task analysis CHC40308 Certificate IV in Disability CHC40108 Certificate IV in Aged Care Section 3 Interview Question Bank and Recording Sheets Page 53 of 402 Department of Training and Workforce Development 2010

54 Section 3 Interview Question Bank and Recording Sheets Cluster 3 Provide specialist disability support Candidate s name CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Recording, monitoring, reporting and reviewing strategies Barriers identifying and overcoming Implementing modifications Effective communication skills rapport, active listening, adjusting own communication techniques Department of Training and Workforce Development 2010 Page 54 of 402