Department of Education and Training Western Australia RPL Assessment Tool Kit

Transcription

1 Department of Education and Training Western Australia HLT50307 Diploma of Remedial Massage HLT40307 Certificate IV in Massage Therapy Practice

2 First Published 2009 ISBN Department of Education and Training All rights reserved. Western Australian Department of Education and Training materials, regardless of format, are protected by copyright law. Permission, however, is granted to trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities. This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Education and Training. Published by and available from WestOne Services 1 Prospect Place WEST PERTH WA 6005 Tel: (08) Fax: (08) sales.westone@det.wa.edu.au Website: Acknowledgements This work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI). This resource contains content from the HLT07 Health Training Package HLT50307 Diploma of Remedial Massage and HLT40307 Certificate IV in Massage Therapy Practice, Commonwealth of Australia, used under the AEShareNet-FfE licence Disclaimer Whilst every effort has been made to ensure the accuracy of the information contained in this, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this can be accepted by the Western Australian Department of Education and Training.

3 Contents HLT50307 Diploma of Remedial Massage/HLT40307 Certificate IV in Massage Therapy Practice Units of competency covered by this Assessment Tool...5 Information for RPL Assessors...8 Self-Assessment Information...10 HLT50307 Diploma of Remedial Massage...11 Self-Assessment Checklist Skills Set Self-Assessment Checklist Skills Set Self-Assessment Checklist Skills Set HLT40307 Certificate IV in Massage Therapy Practice...17 Self-Assessment Checklist Skills Set Self-Assessment Checklist Skills Set Self-Assessment Checklist Skills Set Self-Assessment Checklist Skills Set HLT50307 Diploma of Remedial Massage...23 Interview Question Bank and Recording Documents Skills Set Interview Question Bank and Recording Documents Skills Set Interview Question Bank and Recording Documents Skills Set HLT40307 Certificate IV in Massage Therapy Practice...37 Interview Question Bank and Recording Documents Skills Set Interview Question Bank and Recording Documents Skills Set Interview Question Bank and Recording Documents Skills Set Interview Question Bank and Recording Documents Skills Set HLT50307 Diploma of Remedial Massage/ HLT40307 Certificate IV in Massage Therapy Practice...49 Demonstration Observation/Practical...49 HLT50307 Diploma of Remedial Massage...53 Third Party Evidence Report Skills Set Third Party Evidence Report Skills Set Third Party Evidence Report Skills Set HLT50307 Diploma of Remedial Massage...61 Third Party Evidence Report Skills Set Third Party Evidence Report Skills Set Third Party Evidence Report Skills Set Third Party Evidence Report Skills Set Department of Education and Training 2009 Page 3 of 68

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5 Units of competency covered by this Assessment Tool HLT50307 Diploma of Remedial Massage Unit Code Unit Title Core HLTCOM502B Develop professional expertise HLTCOM503B Manage a practice CHCORG28A Reflect and improve upon professional practice HLTHIR506B Implement and monitor compliance with legal and ethical requirements HLTAP501A Analyse health information HLTHIR501A Maintain an effective health work environment HLTREM502B Provide remedial massage treatment HLTREM503B Plan remedial massage treatment strategy HLTREM504B Apply remedial massage assessment framework HLTREM505B Perform remedial massage health assessment HLTREM510A Provide specialised remedial massage treatments Page 5 of 68 Department of Education and Training 2009

6 HLT40307 Certificate IV in Massage Therapy Practice Unit Code Unit Title Core BSBCMN204A Work effectively with others HLTCOM404B Communicate effectively with others HLTCOM405B Administer a practice HLTCOM406B Make referrals to other health care professionals when appropriate HLTCOM408B Use specific health terminology to communicate effectively HLTFA301B Apply first aid HLTHIR301A Communicate and work effectively in health HLTOHS300A Contribute to OHS processes HLTIN301A Comply with infection control policies and procedures in health work HLTAP401A Confirm physical health status HLTREM401B Work within a massage framework HLTREM406B Provide massage treatment HLTREM407B Plan massage treatment HLTREM408B Apply massage assessment framework HLTREM409B Perform massage health assessment Department of Education and Training 2009 Page 6 of 68

7 Electives used for this RPL (Depending on which electives are chosen for delivery, some changes in the RPL Assessment Tool may be necessary for all sections relating to Skills Set 3.) Unit Code Unit Title HLTREM513A Provide remedial massage treatment to athletes HLTCOM509A Provide services for people with a life challenging illness CHCDIS3C Provide services to people with disabilities Page 7 of 68 Department of Education and Training 2009

8 Information for RPL Assessors This document contains the Assessment Tools for HLT50307 Diploma of Remedial Massage and HLT40307 Certificate IV in Massage Therapy Practice. These Assessment Tools have been developed to support a whole-of-trade assessment and to reflect work undertaken in the industry. This approach focuses on clustering the units of competency in a number of Skill Sets. HLT50307 Diploma of Remedial Massage Skills Set 1 Ethics and business HLTHIR506B Implement and monitor compliance with legal and ethical requirements HLTHIR501A Maintain an effective health work environment HLTCOM503B Manage a practice HLTCOM502B Develop professional expertise CHCORG28A Reflect and improve upon professional practice Skills Set 2 Implement remedial massage HLTAP501A Analyse health information HLTREM505B Perform remedial massage health assessment (split unit) HLTREM502B Provide remedial massage treatment (split unit) HLTREM501A Provide specialised massage treatment Skills Set 3 Complex massage care HLTREM504B Apply remedial massage assessment framework HLTREM503B Plan remedial massage treatment strategy HLTCOM509A Provide services for people with a life challenging illness HLTREM513A Provide services to people with disabilities (Depending on which electives are chosen for delivery, some changes in the RPL Assessment Tool may be necessary for all sections relating to Skills Set 3.) Department of Education and Training 2009 Page 8 of 68

9 HLT40307 Certificate IV in Massage Therapy Practice Skills Set 4 First aid HLTFA301B Apply first aid Skills Set 5 Infection control and OHS procedures HLTIN301A Comply with infection control policies and procedures in health care work HLTOHS300A Contribute to OHS processes Skills Set 6 Communication and administration BSBCMN Work effectively with others HLTHIR301A Communicate and work effectively in health HLTCOM404B Communicate effectively with others HLTREM401B Work within a massage framework HLTCOM406B Make referrals to other health care professionals when appropriate HLTCOM405B Administer a practice Skills Set 7 Deliver massage care HLTREM406B Provide massage treatment HLTREM407B Plan massage treatment HLTREM408B Apply massage assessment framework HLTCOM408B Use specific health terminology to communicate effectively HLTAP401A Confirm physical health status HLTREM409B Perform massage health assessment The Assessment Tools contained in this document include: 1. Self-Assessment Checklists 2. Interview Questions and Recording Documents 3. Practical Observation Tasks and Recording Documents 4. Third Party Evidence Reports. Page 9 of 68 Department of Education and Training 2009

10 Self-Assessment Information The purpose of this self-assessment is to enable candidates who feel they already have the required competencies to assess their skills and knowledge against the qualification requirements. To complete the self-assessment, answer all the following questions by placing a in the column (Yes or No) that best reflects your current level of skills and knowledge. As you answer each question, make a note of any evidence you have that could be used to verify your skills. For example, if you claim to be able to perform a health assessment, you need to be able to provide examples of this. Some examples of different types of evidence that you could provide include: job cards a résumé describing where you have worked and the duties you have performed work meeting records testimonials from clients or other staff you have worked with job descriptions and references photographs, samples of work records of formal or informal training you may have done on the job discussion of the work you have done and where you have done the work with an assessor demonstration of the task to an assessor (either in the workplace or at a training facility) current senior First Aid certificate. Assessment appeals Candidates must be informed of their right to appeal an assessment decision and be made aware of the RTO s appeals process. The grounds for appeal may be: the judgement has been made incorrectly the judgement has not been made in accordance with the assessment plan. Candidates should discuss their concerns with their RPL assessor initially. If the situation is not resolved, then an official appeal may be lodged following the RTO s appeals process. Department of Education and Training 2009 Page 10 of 68

11 HLT50307 Diploma of Remedial Massage Self-Assessment Checklist Skills Set 1 Ethics and business The following questions relate to your ability to perform business-related skills in managing a client and/or private massage practice, looking at issues of ethical, safe and effective work practices. The questions also look at how you maintain your professional self-development within the massage industry. Questions relating to Skills Set 1 Yes No What evidence can you provide? Q1 Do you participate in professional development activities on an ongoing basis and integrate these into your practice? Q2 Do you know the processes for research development? Q3 Can you interpret research documents and relay the information to your clients/peers? Q4 Are you a member of a professional association? Q5 Are you involved in or have you been involved in a situation of practice supervision and mentorship? Q6 Do you possess the skills and knowledge to operate your own massage practice? Q7 Can you explain duty of care, confidentiality, ethical guidelines and other relevant policies and legislation as related to a massage business? Q8 Do you know what your responsibilities are within the workplace? eg how to use a fire extinguisher, instruct other staff on the use of equipment Q9 Can you name some of the major legal acts and/or ethical requirements within which a massage therapist is required to work? Page 11 of 68 Department of Education and Training 2009

12 Questions relating to Skills Set 1 Yes No What evidence can you provide? Q10 Do you possess an understanding of the massage industry s standards of practice and codes of ethics as set by the industry s associations and related government bodies? Q11 Do you know how to communicate and negotiate if an issue of conflict or cultural concern arises with a client? (Optional) Third party evidence provided by: Name Signature Date Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Department of Education and Training 2009 Page 12 of 68

13 Self-Assessment Checklist Skills Set 2 Implement remedial massage The following questions look at your ability to observe the condition of a client and gather important information so that you can correctly plan, provide and administer a remedial massage treatment. You will need to possess a fairly in-depth knowledge of anatomy and physiology. Questions relating to Skills Set 2 Yes No What evidence can you provide? Q1 Can you identify and palpate bony landmarks, structures and muscles in the body? Q2 Can you demonstrate knowledge of the structure and function of all body systems? Q3 Can you demonstrate knowledge of the effects of exercise, drugs and the environment on the body? Q4 Can you read and discuss medical reports with clients of health professionals to design and use within a treatment protocol? Q5 Do you use observation and palpation as a means of gathering information to create a client treatment plan? Q6 Can you demonstrate knowledge of the disease processes and their contraindications/indications for a massage treatment? Q7 Can you describe accurate record-keeping methods, including any legal requirements that must be met? Q8 Can you describe and demonstrate a range of different treatment techniques applicable to a broad range of persons with specific needs: deep tissue? trigger point? myofascial release? manual lymphatic drainage Page 13 of 68 Department of Education and Training 2009

14 Questions relating to Skills Set 2 Yes No What evidence can you provide? reflex/acupressure? other specialised treatment? Q9 Can you demonstrate a range of stretching techniques passive, active, PNF/MET? (Optional) Third party evidence provided by: Name Signature Date Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Department of Education and Training 2009 Page 14 of 68

15 Self-Assessment Checklist Skills Set 3 Complex massage care The following questions relate to your ability to gather and interpret information during a health assessment, negotiate a treatment management plan with clients, and prepare/review an accurate assessment of remedial massage treatment. The questions also look at your ability to give remedial massage treatments for athletes, provide therapeutic support services for clients and carers who are facing life-challenging conditions and support and/or assist persons with a disability with their personal care needs. Questions relating to Skills Set 3 Yes No What evidence can you provide? Q1 When working with people who have a disability, are you able to: assess your clients then choose the best treatment options? apply massage techniques to assist people and then assess the possible psychosocial aspects of their condition, eg dysphagia? demonstrate understanding and application of correct massage techniques? Q2 When working with people who have a life-challenging illness, are you able to: assess your clients then choose the best treatment options? apply massage techniques to assist people and then assess the possible psychosocial aspects of their condition, eg dysphagia? demonstrate understanding and application of correct massage techniques? Q3 When working with athletes, are you able to: assess your clients then choose the best treatment options? apply massage techniques to assist people and then assess the possible psychosocial aspects of their condition, eg dysphagia? demonstrate understanding and application of correct massage techniques? Page 15 of 68 Department of Education and Training 2009

16 Questions relating to Skills Set 3 Yes No What evidence can you provide? Q4 Can you promote self-determination and independence with a client who has: a disability? a life-challenging illness? (Optional) Third party evidence provided by: Name Signature Date Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Department of Education and Training 2009 Page 16 of 68

17 HLT40307 Certificate IV in Massage Therapy Practice Self-Assessment Checklist Skills Set 4 First aid The following question relates to your ability to provide first aid responses, life support, management of casualties, the incident and other First Aiders until the arrival of medical or other assistance. Questions relating to Skills Set 4 Yes No What evidence can you provide? Q1 Do you possess a current senior First Aid certificate or equivalent First Aid certificate (code HLTFA301B)? (You will be required to provide a copy of your current senior First Aid certificate as evidence.) Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Page 17 of 68 Department of Education and Training 2009

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19 Self-Assessment Checklist Skills Set 5 Infection control and OHS procedures The following questions relate to your knowledge, skills and experience of infection control and OHS processes in a massage room or clinic. Questions relating to Skills Set 5 Yes No What evidence can you provide? Q1 Can you describe the correct hand-washing procedures before and after massage treatment? Q2 Can you describe what the most important aspects of personal hygiene are when working in a massage environment? Q3 Can you demonstrate knowledge of personal protection protocols? Q4 Can you demonstrate how to clean and sterilise the following equipment in the workplace? linen rotation massage tables oil containers Q5 Are you able to demonstrate how to limit contamination in the massage workplace? Q6 Do you know how to address your own health and safety and those of others? Q7 Can you describe how to support other people in a massage workplace who may be less experienced in OHS matters? Q8 Can you demonstrate how to address potential hazards and risks in a massage workplace? Page 19 of 68 Department of Education and Training 2009

20 (Optional) Third party evidence provided by: Name Signature Date Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Department of Education and Training 2009 Page 20 of 68

21 Self-Assessment Checklist Skills Set 6 Communication and administration The following questions relate to the skills and knowledge needed to work in a massage health setting, including how to communicate with your clients during treatment and create a referral to other health care professionals when necessary. Questions relating to Skills Set 6 Yes No What evidence can you provide? Q1 Do you know about duty of care, confidentiality, ethics and other policies/legislation in relation to massage care? Q2 Can you identify your responsibilities within the massage workplace? Q3 Can you use relevant documents in your work environment? eg medical texts, manuals Q4 Are you aware of access and equity issues in relation to massage care? Q5 Do you work or have you worked in a culturally diverse environment, with different client groups? Q6 Do you interact or have you interacted with other health care professionals in the broader professional community as part of your massage practice? (Optional) Third party evidence provided by: Name Signature Date Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Page 21 of 68 Department of Education and Training 2009

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23 Self-Assessment Checklist Skills Set 7 Deliver massage care The following questions relate to your ability to observe the condition of a client, prepare a client for a basic massage and discuss treatment with them. The questions also assess your ability to respond to instruction, carry out routine tasks, communicate with a range of clients in a health care industry practice using health terminology with knowledge of anatomy and physiology. Questions relating to Skills Set 7 Yes No What evidence can you provide? Q1 Do you have any massage or health-related qualifications? Q2 Have you worked in a massage/health clinic or in private practice? Q3 Does the treatment of your clients include: performing a health assessment? assessing the client? planning treatment? providing treatment? using various massage techniques? Q4 Can you demonstrate knowledge of anatomy, physiology and basic pathology? Q5 Do you possess an understanding of medical terminology? (Optional) Third party evidence provided by: Name Signature Date Page 23 of 68 Department of Education and Training 2009

24 Is there anything else you have achieved/delivered or are qualified in, which has not been identified here? If so, please provide details. Department of Education and Training 2009 Page 24 of 68

25 HLT50307 Diploma of Remedial Massage Interview Question Bank and Recording Documents Skills Set 1 Ethics and business Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 25 of 68 Department of Education and Training 2009

26 Interview Question Bank and Recording Documents Skills Set 1 Ethics and business The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Personal/professional development mentorship opportunities and time management of personal/professional development Topic 2 Research recent development and research within the massage industry understanding of how to implement a research program Topic 3 Writing reports, eg to medical practitioners, insurance companies and other health care professionals Topic 4 Write a business plan Topic 5 Qualifications required to operate, employ and evaluate within: spa/relaxation clinic remedial clinic Topic 6 Regulatory guidelines for employing or subcontracting / employee dismissal of a massage practitioner Topic 7 Duty of care for massage and client safety Topic 8 Conditions requiring mandatory notification to a government body Department of Education and Training 2009 Page 26 of 68

27 Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 9 Roles and objectives underpinning a massage clinic or practice Topic 10 Maintaining appropriate documentation for clients client health information assessment information treatment and progress records tailored advice to client Page 27 of 68 Department of Education and Training 2009

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29 Interview Question Bank and Recording Documents Skills Set 2 Implement remedial massage Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 29 of 68 Department of Education and Training 2009

30 Interview Question Bank and Recording Documents Skills Set 2 Implement remedial massage The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Effects of remedial massage on the following systems muscular/skeletal cardiovascular nervous/respiratory immune/lymphatic eg movement of nutrients and wastes, basic chemistry of metabolism, respiration, ph, feedback mechanisms, homeostasis, temperature control, neurological issues Topic 2 Principles of a range of stretching techniques passive, active, PNF/NET Topic 3 Contraindications and/or common diseases that affect treatment selection, eg oedema, arthritis, aging process, cardiovascular disease, diabetes, repetitive strain injury, effects of drugs on various body systems Topic 4 Describe a full case assessment history taking observation assessment ROM special testing to prepare and review treatment plans Topic 5 Identify prominent bones/structures/phasic and postural muscles Department of Education and Training 2009 Page 30 of 68

31 Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 6 Different treatment techniques deep tissue trigger point myofascial release manual lymphatic drainage reflex/acupressure other specialised treatment Topic 7 Specialised remedial massage children women men geriatric clients with mental health issues Topic 8 Effects of exercise on cardio-respiratory concepts Page 31 of 68 Department of Education and Training 2009

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33 Interview Question Bank and Recording Documents Skills Set 3 Complex massage care Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 33 of 68 Department of Education and Training 2009

34 Interview Question Bank and Recording Documents Skills Set 3 Complex massage care The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Principles of human movement and biomechanics Topic 2 Pre-/post-event massage practices Topic 3 Common sporting injuries and treatment regime Topic 4 Life-challenging conditions: mainstream/complementary treatment options potential psychosphysical and psychosocial implications of illness Topic 5 Treatment options / treatment regimes life-challenging illness disability Topic 6 Supporting clients/carers in process of trauma, grief and loss when treating people with life-challenging illnesses Topic 7 Death, dying and grief cycles Topic 8 Recognising/acting upon conditions that may pose a serious health risk to a client: with a life-challenging illness with a disability who is an athlete Topic 9 Self-care practices for self and client when working with: Department of Education and Training 2009 Page 34 of 68

35 Did the candidate satisfactorily answer questions on the following topics? Yes No with life-challenging illness disability athletes Topic 10 The role of massage in alleviating anxiety and depression and for enhancing attentiveness with clients Topic 11 Nutrition of the general wellbeing of clients Page 35 of 68 Department of Education and Training 2009

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37 HLT40307 Certificate IV in Massage Therapy Practice Interview Question Bank and Recording Documents Skills Set 4 First aid Note to the Assessor No interview questions are given for this skills set. Page 37 of 68 Department of Education and Training 2009

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39 Interview Question Bank and Recording Documents Skills Set 5 Infection control and OHS procedures Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 39 of 68 Department of Education and Training 2009

40 Interview Question Bank and Recording Documents Skills Set 5 Infection control and OHS procedures The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Infectious diseases potential host disease transmission causative agents bacteria, virus Topic 2 Infection control immunisations personal hygiene protective equipment Topic 3 Cleaning surface cleaning handling, disposing and storage of equipment infection control management and procedures cleaning and sterilising techniques Topic 4 OHS hazards and risk, OHS roles, representatives responsibilities emergency procedures and responses, and reporting of hazards, incidents, injury Department of Education and Training 2009 Page 40 of 68

41 Interview Question Bank and Recording Documents Skills Set 6 Communication and administration Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 41 of 68 Department of Education and Training 2009

42 Interview Question Bank and Recording Documents Skills Set 6 Communication and administration The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Regulations/legislations environmental issues access and equity equal opportunity anti-discrimination, privacy child protection industrial relations Topic 2 Communication with clients, colleagues, health care professionals cooperation and development of good relationships eliciting and receiving feedback following verbal/written instructions respect, empathy and rapport team communication reporting incidents in line with organisational requirements decision-making and problem-solving skills at work relating and responding to challenging situations and clients with special needs or coming from diverse backgrounds basic counselling skills and referral Department of Education and Training 2009 Page 42 of 68

43 Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 3 Documentation for record keeping and correspondence information regarding clients and/or other health care professionals consulting colleagues for advice Topic 4 Clients needs and safety client-centred health care and safety identifying clients needs providing required information explaining relevant products and services Topic 5 Business and administration clinic operating factors business administration business systems Topic 6 Personal and professional development new ideas and techniques innovation within the workplace personal/professional development goals organised or planned Topic 7 Massage framework history, philosophies, principles, values ethical issues, effects and tools of massage/body therapies eastern and complementary therapies and treatment of disease Page 43 of 68 Department of Education and Training 2009

44 Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 8 Written procedures written referrals medical emergency procedures third party medical report writings Topic 9 Professional practices objectives of organisation and relevance to specific work role accreditation processes and quality improvement practice relevant organisational procedures, policies, awards, standards and legislation and how to access them employment terms and conditions in the workplace how massage fits into the current health system locally, nationally and internationally Department of Education and Training 2009 Page 44 of 68

45 Interview Question Bank and Recording Documents Skills Set 7 Deliver massage care Note to the Assessor It is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions. Record of interview Candidate s name Assessor s name Interview only How/where interview was conducted At an RTO s premises Name: Demonstration/theory assessment In the workplace Name: Page 45 of 68 Department of Education and Training 2009

46 Interview Question Bank and Recording Documents Skills Set 7 Deliver massage care The assessor is to ask leading questions. Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 1 Basic relaxation massage incorporating active and passive stretching Topic 2 Systems and their functions nervous immune endocrine musculoskeletal cardiovascular other related systems Topic 3 Causes, signs and symptoms of disease Topic 4 Muscular and skeletal anatomy structure and function of the musculoskeletal system common postural and phasic muscles different joints and their functions Topic 5 Major contraindications for massage therapy Topic 6 Perform and document the following while treating a client: client history postural assessment range of motion special testing advice and evaluation Department of Education and Training 2009 Page 46 of 68

47 Did the candidate satisfactorily answer questions on the following topics? Yes No Topic 7 Recognise various musculoskeletal pathologies, and plan and provide an appropriate massage treatment Topic 8 Common medical terminology and abbreviations Topic 9 Effects of various drugs on massage clients Page 47 of 68 Department of Education and Training 2009

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49 HLT50307 Diploma of Remedial Massage/HLT40307 Certificate IV in Massage Therapy Practice Demonstration Observation/Practical Candidate s name Assessor s name Work activity Unit(s) of competency Assessor to select relevant units of competency. Workplace/simulated workplace During the demonstration or observation of skills, did the candidate: Satisfactory Unsatisfactory Feedback to candidate maintain appropriate safety procedures and requirements? follow massage care plans? use appropriate equipment to perform the task? perform the task in a logical sequence? adequately describe processes and demonstrate application of underpinning knowledge? perform tasks to massage care standards? Page 49 of 68 Department of Education and Training 2009

50 During the demonstration or observation of skills, did the candidate: Satisfactory Unsatisfactory Feedback to candidate demonstrate appropriate communication and interpersonal skills? perform defined work tasks as directed? demonstrate the required underpinning knowledge to support performance task skills? Dimensions of competency During the demonstration of the skill, did the candidate show evidence of: Satisfactory Unsatisfactory Feedback to candidate task skills? (The capacity to perform required tasks to the standards described in the unit of competency) task management skills? (The requirement to manage a number of tasks to achieve a complete work outcome) contingency management skills? (The requirement for dealing with irregularity, imperfections and the unknown) job/role environment skills? (Skills used in dealing with the responsibilities and expectations of work environment, in working with others and when adapting to change in the workplace) The candidate s overall performance met the standard. Yes No Department of Education and Training 2009 Page 50 of 68

51 Comments/observations Assessor s signature Candidate s signature Date of assessment HLT50307 Diploma of Remedial Massage/HLT40307 Certificate IV in Massage Therapy Practice Page 51 of 68 Department of Education and Training 2009

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53 HLT50307 Diploma of Remedial Massage Third Party Evidence Reports Skills Set 1 Ethics and business Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency HLTREM504B Apply remedial massage assessment framework HLTREM503B Plan remedial massage treatment strategy HLTCOM509A Provide services for people with a life challenging illness HLTREM513A Provide services to people with disabilities Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No reflect upon massage practice using self-evaluation and feedback processes? ensure continuing self-support and supervision by: o establishing links with other health care professionals? o maintaining membership of professional massage associations? o participating in professional/personal development activities? o seeking out and applying traditional, alternative and scientific information in their work? o developing human resources? o managing diversity appropriately? Does the candidate consistently: Yes No monitor and work with practices that reflect ethical behaviour? Page 53 of 68 Department of Education and Training 2009

54 communicate effectively with clients and colleagues? maintain appropriate business documentation/strategies including: o reports, client history charts, client consent forms, referrals? o financial documentation? o preparing a business plan? o managing payroll and employee records if necessary? o marketing strategies? o monitoring stock levels and supplies? o planning and managing meetings? maintain compliance with legal requirements including: o notifying authorities of client information as required by law? o releasing information contained within client records? o ensuring duty of care? o providing clients with access to information about themselves? o treating clients fairly and equitably? critically evaluate specific research related to massage therapy? Comments Supervisor s signature Assessor s signature Date Date Department of Education and Training 2009 Page 54 of 68

55 HLT50307 Diploma of Remedial Massage Third Party Evidence Reports Skills Set 2 Implement remedial massage Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency HLTAP501A Analyse health information HLTREM505B Perform remedial massage health assessment (split unit) HLTREM502B Provide remedial massage treatment (split unit) HLTREM501A Provide specialised massage treatment Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No manage treatment by: o explaining factors which may interfere with the effectiveness of the treatment? o explaining treatment to the client and receiving consent? o draping client to expose only the part of the body being worked on? o providing massage according to the treatment plan? o recognising reactions to treatment and responding if necessary? o explaining time, location and content of future sessions clearly to the client? o recommending documents? Page 55 of 68 Department of Education and Training 2009

56 Does the candidate consistently: Yes No apply remedial massage techniques to achieve specific therapeutic outcomes including: o deep tissue? o trigger point? o myofascial release? o manual lymphatic drainage? o reflex/acupressure? o other specialised treatment? advise the client and provide resources by: o educating the client in relevant/practical techniques for the maintenance of optimal health? o o using interpersonal skills when explaining treatment plans, dealing with client enquiries and making recommendations? promoting client independence and responsibility in treatment where possible? review treatment by: o discussing and recording progress with the client and the effects of previous treatment? o evaluating the need for ongoing and/or additional treatment? o negotiating changes to the plan with the client? manage the health assessment by: o obtaining and recording an accurate history of the client? o preparing the client for assessment? o making a comprehensive assessment of the client? provide specialised remedial massage treatment for: o children and adolescents? o women? o men? o geriatric care? o mental health care? Department of Education and Training 2009 Page 56 of 68

57 Does the candidate consistently: Yes No analyse health information by: o recognising normal readings on the findings of available tests, observations and physical assessments to determine health status? o identifying common pathophysiologies? o identifying the likely impact of specific interventions? implement services by: o making informed decisions about treatment or referral based on indepth knowledge of anatomy and physiology? o o maintaining current, complete, accurate and relevant records for each client contact? monitoring and documenting the impact of services/treatment on the client? Comments Supervisor s signature Assessor s signature Date Date Page 57 of 68 Department of Education and Training 2009

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59 HLT50307 Diploma of Remedial Massage Third Party Evidence Reports Skills Set 3 Complex massage care Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency HLTREM504B Apply remedial massage assessment framework HLTREM503B Plan remedial massage treatment strategy HLTCOM509A Provide services for people with a life challenging illness HLTREM513A Provide services to people with disabilities Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No work with clients with a disability by: o assisting the person with a disability to identify and meet their needs? o responding to changes in the needs of the client? o supporting or assisting the person to meet their personal needs? work with clients with a life-challenging condition by: o demonstrating awareness of life-challenging condition? o demonstrating knowledge of support resources for client and carers? o developing a care/treatment plan? o reviewing factors affecting client wellbeing? Page 59 of 68 Department of Education and Training 2009

60 Does the candidate consistently: Yes No o communicating the need for acute intervention? o empowering the client to discover and utilise their inner resources? o evaluating services/treatment? o demonstrating a commitment to self-care? work with athletes by: o identifying common musculoskeletal injuries and associated treatment procedures in athletes? o treating common musculoskeletal injuries? o providing support packages for the athlete? evaluate services/treatment? select the remedial massage principles to determine treatment? discuss the treatment with the client? analyse and interpret all information received? inform the client? Comments Supervisor s signature Assessor s signature Date Date Department of Education and Training 2009 Page 60 of 68

61 HLT40307 Certificate IV in Massage Therapy Practice Third Party Evidence Reports Skills Set 4 Note to the Assessor No questions are given for this skills set. Page 61 of 68 Department of Education and Training 2009

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63 HLT40307 Certificate IV in Massage Therapy Practice Third Party Evidence Report Skills Set 5 Infection control and OHS procedures Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency HLTIN301A Comply with infection control policies and procedures in health care work HLTOHS300A Contribute to OHS processes Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No following infection control guidelines for massage? identify and respond to infection risks? maintain personal hygiene in the massage workplace at all times? use personal protective equipment? limit contamination by washing linen etc? handle, package, label, store, transport and dispose of clinical and other waste? clean environmental surfaces? Page 63 of 68 Department of Education and Training 2009

64 Comments Supervisor s signature Assessor s signature Date Date Department of Education and Training 2009 Page 64 of 68

65 HLT40307 Certificate IV in Massage Therapy Practice Third Party Evidence Report Skills Set 6 Communication and administration Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency BSBCMN Work effectively with others HLTHIR301A Communicate and work effectively in health HLTCOM404B Communicate effectively with others HLTREM401B Work within a massage framework HLTCOM406B Make referrals to other health care professionals when appropriate HLTCOM405B Administer a practice Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No develop effective workplace relationships and work effectively in the health care system? contribute to work group activities? formulate a referral plan when necessary with the client and arrange a referral for clients with special needs? identify and consult with other health care professionals? work ethically by adhering to confidentiality, work policies and procedures? communicate effectively in the health setting? practise personal hygiene? Does the candidate consistently: Yes No promote a positive approach to health? Page 65 of 68 Department of Education and Training 2009

66 maintain professional work standards? take responsibility for personal skill development? establish a professional relationship with the client? respond to client enquiries and difficult or challenging behaviour? use basic counselling skills when necessary to facilitate treatment? explain massage principles, practices and methods of treatment to the client? demonstrate knowledge of complementary therapies? represent massage framework to the community? work within clinic guidelines and regulations? use administrative systems, eg take bookings, deal with banking, cash flow sheets, and administer payroll and employee records? Comments Supervisor s signature Assessor s signature Date Date Department of Education and Training 2009 Page 66 of 68

67 HLT40307 Certificate IV in Massage Therapy Practice Third Party Evidence Report Skills Set 7 Deliver massage care Candidate s name Third party evidence provided by Relationship to candidate Unit(s) of competency HLTREM406B Provide massage treatment HLTREM407B Plan massage treatment HLTREM408B Apply massage assessment framework HLTCOM408B Use specific health terminology to communicate effectively HLTAP401A Confirm physical health status HLTREM409B Perform massage health assessment Evidence collected Interview at the workplace Interview on the telephone Interview conducted by Instructions As part of the assessment for the unit(s) of competency listed above, evidence is sought to support a judgement about the candidate s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency. Does the candidate consistently: Yes No obtain and record an accurate history of the client by: o collecting and recording accurately relevant and well-organised information on a client CCC history form? o using appropriate health terminology in oral and written communication? o using abbreviations on checklists? determine the scope of the assessment and the client s needs? perform an assessment of the client by: o routinely observing clinical and practitioner hygiene? o anticipating potential sensitivities of the client and adapting approach and treatment? o conducting a postural assessment? Page 67 of 68 Department of Education and Training 2009