University of Kalahari 2015 Internship Programs

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1 University of Kalahari 2015 Internship Programs Kalahari Resorts & Conventions is committed to developing tomorrow s hospitality leaders. We have a unique opportunity to develop all-stars that could permanently join one of our two current resorts or our new third property scheduled to open in June of 2015 in the Pocono Mountains! Our internships are categorized into three different experiences - Hospitality Overview, Supervisor & Leader, and Manager-In-Training - and are currently offered in Wisconsin Dells, Wisconsin or Sandusky, Ohio. LENGTH OF PROGRAM All of the programs can begin at any time and end at any time, but must be at least 12-weeks in length. Selected students will discuss their availability of dates prior to acceptance. Once accepting the internship, students must fully complete the entire internship to their agreed upon date, to get a completed evaluation from Kalahari. Again, students must be able to work the entire length of their program. Hours will be flexible and students will need to be available to work 40-hours per week with open availability. During an interview, positions may be - at times - offered on the spot. This internship is paid, and pays the going rate for the job chosen. The expectation would be that this would be your only job. Examples of program periods we are seeking include: 2015 spring semester only 2015 spring semester plus summer break 2015 summer break only 2015 summer break plus fall semester A calendar year-long internship HOUSING Wisconsin: Always a hurdle students find, dorm-style housing is available near the resort, and at a nearby college (UW-Baraboo). Although the Kalahari does not provide housing at either location, it s reasonably priced. Additionally, the Visitor & Convention Bureau hosts an updated file on their website with other available local options. Ohio: We have a limited number of partners that cater to our students. Partnering with another intern to find housing is a good strategy. A Kalahari intern coordinator can assist you after being chosen. In your cover letter, please address what plans you intend to make to secure affordable local housing for the summer. In either case, having reliable transportation is important.

2 HOSPITALITY OVERVIEW PROGRAM DESCRIPTION This track is a presentation of the Kalahari brand and our culture, while learning what hospitality means to our company. You will learn and work in a fast-paced environment, while making a daily difference in two of our three key departments. This is a working internship, open to students ranging from incoming freshman to seniors although geared toward those needing basic experience in a hospitality environment. You will be expected to engage with guests and perform the job functions of a hospitality associate. Along with your work experience, you will be paid to take two mini-courses (Welcome to Kalahari. and Beyond Expectations). The goal of this internship is to experience multiple departments, and to set yourself up for future growth opportunities. Successful students will have opportunities to grow with our company. This one internship could turn into a career! Here are the three rotations. A Hospitality Overview intern will experience all positions in two of the three resort areas. Your desires would be discussed during an interview. ROOMS DIVISION Guests of the Kalahari Resort are accustomed to a high-quality level of guest service while experiencing their Kalahari stay. Participants will be able to ensure that guests receive that service at first contact and maintaining that level throughout their stay. Positions include: Front Desk Agent, Bell Service, Housekeeping, Laundry and/or Activities Part of the room division experience requires a couple hours as one of four Kalahari characters. To be a true hospitality professional, we all need a little character. WATERPARK Generally reserved for majors such as Park & Recreation or Sport & Event Management, but open to anyone. A Waterpark Intern will be involved in: Lifeguard, Waterpark Maintenance, Park Keeper (could include training) Food & beverage All properties have multiple restaurants, numerous beverage outlets, quick service areas and a full-service convention center with banquet and catering programs. As a Food & Beverage intern you will gain the unforgettable experience of being part of our front-of-the house team, through rolls such as: Food Server, Cocktail Server/Cabana Host, Host/Hostess, Bartender, Conventions Server, Expediter and/or Cashier

3 Supervisor & leader PROGRAM DESCRIPTION This track offers: on-the-job training, exciting guest interaction, mentoring relationships with regular coaching, and an opportunity to connect and build life-long relationships with hospitality leaders and peers. There are a limited number of spots available in this track. This internship is a blend of frontline work, mixed with serving in supervisory roles. One or more of these criteria must apply, to be eligible: Have significant experience in the hospitality industry Have completed the Hospitality Overview internship Have previously been a Kalahari Associate Be ready to graduate in 2015 or 2016 Along with your work experience, you will be paid to take two mini-courses (Welcome to Kalahari. and Beyond Expectations), have a special intern orientation breakfast, visit with Kalahari leaders, and tour our corporate headquarters. Successful interns will be strongly considered to remain with the company after graduation. CULINARY Does your passion involve food? Our culinary internship you will gain experience in banquet, a la carte and pastry production. You will work in an environment that cultivates success lead by a world-class culinary team respected throughout the industry. Your career goals should be culinary related. ROOMS DIVISION Guests of the Kalahari Resort are accustomed to a high-quality level of guest service while experiencing their Kalahari stay. Participants will be able to ensure that guests receive that high level of services from first point-of-contact at check-in or with our bell staff, and maintaining that level throughout their stay. Rooms Division interns will experience the following: Front Desk Agent, Bell Services, Concierge, Housekeeping, and Laundry and Supervisor DRY PARK OPERATIONS Wisconsin: The Kalahari offers everything from bowling, to a Ferris wheel, 5D theatre, rock climbing, ropes course, laser tag and mini golf. Ohio: Offers a ropes course, zip lines and climbing wall. A recreational background is preferred. Dry Park Operations interns will be involved in all aspects of the operation. FOOD & BEVERAGE Both properties have multiple restaurants, numerous beverage outlets, concession areas and a full service Convention Center with Banquet and Catering programs. As Food & Beverage intern you will gain the unforgettable experience of being part of providing exception food quality and guest dining experience while learning F&B management through such rolls as: Food Server, Cocktail Server, Host/Hostess, Expediter, Cashier or Supervisor.

4 WATERPARK With the two largest indoor waterparks in the United States, Kalahari waterpark interns will have an experience like no other. You will have the opportunity to do everything from helping to open the outdoor park, lifeguarding, supervising, scheduling, park operations and basic maintenance. HUMAN RESOURCES With Kalahari internship roles in Human Resources, you can carry the voice of the associates, act as business partner to achieve company goals, and continuously promote diversity and inclusion in our company's culture. Duties to include: File Management, HRIS Projects, Applicant Tracking (could include training assistance) SECURITY With America s Largest Indoor Waterpark Resorts full, our campuses act like small cities. Security interns will learn from some of the best in the resort industry, protect guests and assets, and provide goodwill and Beyond Expectations moments. MARKETING It takes talented associates to develop, produce and measure marketing initiatives. Among other duties, the selected student would gain experience dealing with social media, print distribution and special marketing and entertainment events. The Kalahari offers up to two marketing positions and both are located in Wisconsin Dells. DATA ANALYSIS & OPERATIONS As our intern selection, you would be required to utilize and apply skills from computer science, datamining and analysis courses. With an existing base of knowledge, combined with a thirst to continue to learn, you shall assist with Kalahari Resorts corporate endeavors to implement big data throughout all operations. Daily responsibilities would include: Working with our IT department, identify and report on current network framework Assist in refining our overall 5-year plan of implementation of big data & detailing out individual milestones Research and report on findings of others that have achieved our desired state; along with successes and challenges along that path Research and report on findings of others that have failed to implement big data successfully and why this occurred Study and report on potential solutions to assist with achieving the end goal as they relate to our current network framework Help create a case study to justify direction to executives - that it is presented in a clear, concise, understandable method Continually communicate with team with regards to daily findings

5 Manager-in-training (MIT) PROGRAM DESCRIPTION One or more of these criteria must apply, to be eligible: Have significant experience in the hospitality industry Have completed the Supervisor & Leader internship Have previously been a Kalahari Associate Have graduated in the past year MIT GOAL The goal of the 12-month MIT program is to provide a practical hands-on training program which guides the transition of a graduate. At the successful completion of the program, participants will be ready to assume a management role. GROWTH If job performance, development progress and assimilation to Kalahari Resorts culture are all successful, promotion to a management position will occur prior to, or at, the end of the program. JOB ROTATIONS Job rotations are subject to change based on resort needs and intern performance. First month: Resort-wide exposure Month two-six: First job rotation Month seven-twelve: Second job rotation The MIT will spend the first month experiencing departments throughout the resort. During that time, they will be learning functional management skills, understanding workflow systems of other departments, and building relationships across the property. After resort exposure, the MIT will begin the first of two job rotations, in which they will be experiencing supervisor-level positions. As an example in the first rotation, those assignments could include a housekeeping or restaurant supervisor position. Near completion of the first assignment, the MIT will meet with resort leaders to discuss future position placements. The second rotation begins in the seventh month, experiencing a supervisor level or assistant manager level, such as: assistant front office manager or assistant waterpark manager. MANAGEMENT DEVELOPMENT TRAINING MITs will receive a minimum of 40-hours of management skills training during the program, through the University of Kalahari. In addition, a monthly open forum meeting will occur for MITs to provide feedback and ideas. BUDDY AND MENTOR ASSIGNMENT A Buddy is assigned upon arrival, and is someone who has also experienced the MIT program, or is a previous University of Kalahari intern. They will be a confidant, support system, and help the MIT get acclimated to the location. SPECIAL PROJECTS A project will be assigned during each of the job rotations and presented to the Planning Committee on completion.

6 INTERN APPLICATION PROCESS To apply, please submit your resume via one of the following. It should also include a cover letter that details: which property you are interested in, which internship you have chosen to apply for, what time period interests you, what specific department are you applying for, specific reasons why you would like to join our team, and general notes about housing. In person: By mail: At either HR office Kalahari Resorts Attn: Director of Learning & Talent Development P.O. Box Kalahari Drive Wisconsin Dells, WI SANDUSKY, OHIO WISCONSIN DELLS, WISCONSIN POCONO MOUNTAINS, PENNSLYVANIA

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