University of Kalahari 2016 Internship Programs

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1 University of Kalahari 2016 Internship Programs Kalahari Resorts & Conventions is committed to developing tomorrow s hospitality leaders. We provide a unique opportunity that could lead to a future career at one of our three current resorts, or upcoming projects! Our internships are categorized into five different experiences - Hospitality Overview, Supervisor & Leader, Culinary, Hospitality Communications or Manager-In-Training. The programs are currently offered in: Wisconsin Dells, Wisconsin Sandusky, Ohio Pocono Mountains, Pennsylvania. Why Choose Kalahari Resorts & Conventions? As the leader in the waterpark industry, Kalahari has been known as an innovator. As a family-owned company, you ll get a chance to feel the presence of the family and their passion for hospitality, plus learn the inner-workings of a successful entrepreneurial brand. You could even make a difference that becomes part of ongoing corporate policy. To feel the brand, you must live the culture. You need to see the sense of urgency by which effective leaders live. It s all an aligned effort to push the envelope and grow the brand one Beyond Expectations moment at a time. We ll immerse you in specific University of Kalahari training, expose you to new adventures and involve you in manager functions. We re so much more than the #WorldsCoolestWaterparks! Length of Program The Hospitality Overview and Supervisor & Leader program can begin at any time and end at any time, but must be at least 60 shifts. Selected students will discuss their availability of dates prior to acceptance. Culinary internships/externships may vary greatly, based on the requirements of the institution. Hospitality Communications and the Manager-In-Training positions are (1) year in length. Hours will be varied and students will need to be available to work 40-hours per week with open availability. During an interview, positions may be - at times - offered on the spot. This internship is paid, and the expectation is that this would be your only job. Examples of program periods we are seeking include: 2016 summer break only 2016 summer break plus fall semester A year-long internship

2 Special Projects Interns, except Culinary Interns, will be required to complete a project - sometimes on their own time - and present their findings to management. Your chosen project will detail areas for revenue growth, potential cost savings or an opportunity to affect the guest experience. Housing & Transportation Kalahari Resorts does not provide housing, but through community relationships, there are very affordable options. Resort staff can assist you through the housing search and in finding a roommate, if you desire. Wisconsin: Dorm-style housing is available about 8 miles from the resort, at a nearby college (UW-Baraboo). Additionally, the Wisconsin Dells Visitor & Convention Bureau hosts an updated file on their website with other available local options. Ohio: A limited number of partners cater to our students, so timeliness is important. We do have a community liaison on staff to assist. Pennsylvania: This is our newest property, having opened July 1, 2015, and we are still developing community partners. We have secured dorm-style housing at East Stroudsburg University, but interns are able to contract housing with any available option. It will be necessary to have reliable transportation at all locations. Intern Application & Selection Process After reading about our programs, you ll want to apply! Please submit material via one of the following ways. As part of your application, it should include a resume and a cover letter that details: which property you are interested in, which program you have chosen to apply for, what date you could start on, what specific department/rotation are you applying for, specific reasons why you would like to join our team, and general notes about housing. Remember, you re applying to a business, and the internship acceptance process can be competitive. Please take time to put forth your best effort. Each resort employs between interns per year, and searches for the best possible candidates. The program is full when the last intern has been hired, so there is no application deadline. Most interviews will be done via Skype. In person: By mail: At any HR office Kalahari Resorts & Conventions Attn: Jason Manke, Director of Culture & Employment P.O. Box Kalahari Drive Wisconsin Dells, WI jmanke@kalahariresorts.com

3 The Hospitality Overview Program This track is a presentation of Kalahari s brand and culture, while learning what hospitality means to our company. You will learn and work in a fast-paced environment, while making a daily difference in two of our three key departments. This is a working internship, open to students ranging from incoming freshman to seniors although geared toward those needing basic experience in a hospitality environment. You will be expected to engage with guests and perform the job functions of a line-level hospitality associate. The goal of this internship is to experience multiple departments, and to set you up for future growth opportunities. Successful students will have opportunities to grow within our company. This one internship could turn into a career! Below are the three major areas of emphasis. A Hospitality Overview intern will experience positions in two of the three resort areas listed below each lasting for approximately half of your experience. Your desires for placement would be discussed during an interview. ROOMS DIVISION Our guests are accustomed to experiencing a high-level of guest service during their stay. Participants will be able to ensure that guests receive that service at first contact, and that it s maintained throughout their stay. Positions include: Front Desk Agent, Concierge, Bell Service, Housekeeping, Laundry, Maintenance and/or Security WATERPARK Generally reserved for majors such as: Park & Recreation or Sport & Event Management, but open to anyone. Everyone choosing this area would be Red Cross certified. A Waterpark Intern will be involved in: Lifeguard, Waterpark Maintenance and Park Keeper. Some students may be able to assist in lifeguard training & supervising. FOOD & BEVERAGE All Kalahari properties have multiple concepts, from quick service areas, coffee and scratch-pastry shop, multiple sit-down restaurants, huge beverage operations, to a full-service convention center with banquet and catering programs. As a Food & Beverage Intern you will gain the unforgettable experience of being part of our front-of-the-house team, through rotational rolls such as: Food Server, Cocktail Server/Cabana Host, Host/Hostess, Bartender, Conventions Server, Expediter and/or Cashier

4 Hospitality Overview Program Continued You will also have a chance to cross-train in up to four other areas of your choosing, to include: Activities Ride Attendant Room Inspector Character Maintenance Retail Convention Server Cabana Host Barista Security Early in your experience, you ll be allowed to train in multiple areas. Having an increased skill-set will be valuable during times of heavy business volumes. Those areas will be decided based on your desire and resort need. What to Expect As a leader in the hospitality business, we strive to be the best in our industry in four categories: play, stay, eat and meet. In accomplishing that vision, we need a strong line-level staff that understands hospitality something not everyone can get their arms around. We ll be exposing you to a number of varied activities, all of which you can track inside your Intern Passport. Example Timeline

5 The Supervisor & Leader Program This track offers: on-the-job training, exciting guest interaction, mentoring relationships with regular coaching, and an opportunity to connect and build life-long relationships with hospitality leaders and peers. There are a limited number of spots available in this program. This internship is a blend of frontline work, mixed with serving in supervisory roles. The experiences are listed on the next page, where you ll apply for one area. This experience does not rotate from department-to-department, but you may be asked to help in other areas as business volumes vary. One or more of these criteria must apply, to be eligible: Have significant experience in the hospitality industry Have completed the Hospitality Overview Program Have previously been a Kalahari Resorts Associate Be ready to graduate in 2016 or 2017 Along with your work experience, you will be paid to take three University of Kalahari courses, visit with Kalahari leaders, and (if interning in Wisconsin) a tour our corporate headquarters and top-secret Theme Shop. We view this experience as a chance for you to showcase your talents and to make a positive difference. Successful interns will be strongly considered to remain with the company after graduation. We take approximately four Supervisor & Leader Program interns per property. Since the Supervisor & Leader program began in 2011, 15 students have selected Kalahari Resorts as their post-graduation employer of choice. We want you to assist us in leading people, but first you ll have to prove that you can be a hospitality champion. Before you embark on this adventure, there are a few things you should know. First, this is a growing company that welcomes insight from a young professional. During your time at Kalahari, if you experience something you feel could be improved, speak-up. Second, this is a family company that is willing to grow each associate, but as I ve found - their interns are important. Take advantage of this, and look for ways to improve the experience. Kalahari is a fun place, and you ll meet people from all around the world. Embrace it. Sarah Bellamy, Eastern Kentucky Graduate Wisconsin Dells Intern, current PA Adventurers Club Manager

6 Supervisor & Leader Program Continued ROOMS DIVISION Our guests are accustomed to experiencing a high-level of guest service during their stay. Participants will be able to ensure that guests receive that service at first contact, and that it s maintained throughout their stay. Our goal is to work you from a line-level position to a point where you can lead people. It will be up to you to prove to us that you re ready. Positions include, and could rotate between: Front Office, Housekeeping, Laundry DRY PARK OPERATIONS Wisconsin: Kalahari offers everything from bowling, to a Ferris wheel, 5D theatre, rock climbing, ropes course, laser tag and mini golf inside the Indoor Theme Park (ITP). Ohio: The Safari Outdoor Adventure Park (SOAP) offers a ropes course, zip lines and climbing wall. A recreation/sport management background is preferred. Dry Park Operations interns will be involved in operation of the waterpark, too. Pennsylvania: Not offered. DPO Interns will experience all aspects of running large amusement venues. FOOD & BEVERAGE All properties have multiple concepts, from quick service areas, coffee and scratch-pastry shop, multiple sit-down restaurants, huge beverage operations, to full-service convention centers with banquet and catering programs. As a Food & Beverage Intern you will gain the unforgettable experience of being part of our front-of-the house team, through roles such as: Food Server, Cocktail Server/Cabana Host, Host/Hostess, Bartender, Conventions Server, Expediter and/or Cashier Our goal is to build your skills to where you can assist in the supervision and management of an outlet. CONSTRUCTION/DEVELOPMENT One intern will get the chance to work at the corporate headquarters, diving into and assisting with potential or ongoing construction projects. This intern will need to have organizational skills and significant knowledge in spreadsheet development/editing. Construction knowledge would be a plus. WATERPARK With three of the largest indoor waterparks in the United States, Kalahari Waterpark Interns will have an experience like no other. You will have the opportunity to do everything from helping to open the outdoor park, lifeguarding, supervising, scheduling, park operations and basic maintenance. HUMAN RESOURCES Human Resources carry the voice of the associates, acts as business partner to achieve company goals, and continuously promotes diversity and inclusion in our company's culture. A HR intern s duties can include: HRIS projects, applicant tracking, file management, uniform management, and international student program administration. MARKETING It takes talented associates to develop, produce and measure marketing initiatives. Among other duties, the selected intern (s) would gain experience dealing with digital/social media and print distribution. Kalahari offers up to two marketing positions and both are located at our corporate headquarters in Wisconsin Dells, Wisconsin. Having an advanced knowledge of InDesign is a requirement.

7 Hospitality Communications Program ONLY AVAILABLE IN WISCONSIN DELLS, WISCONSIN This is a hands-on working internship, open to students ranging from incoming freshman to recently those graduated within the last year. Early in the experience, you will be expected to engage with guests and perform the job functions of a hospitality associate in a front office environment (front desk, PBX, concierge, bell services) or in our Kalahari Experience Center (incoming call center). RESPONSIBILITIES In addition to basic hospitality, front office and call center training, you'll be entered into a 30-hour leadership course. The course, offered through the University of Kalahari, helps set the stage to for future growth opportunities by focusing on Kalahari Resorts' Supervisory Prep Program. The goal of this internship is to experience multiple departments, where verbal and written communication is key. VIEW OUR PASSION HERE: KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: Must be proficient in Windows software. PREVIOUS EXPERIENCE REQUIRED: College course work in related field and/or experience in a hotel or resort helpful. PHYSICAL REQUIREMENTS: Flexible and long hours sometimes required, that could include nights, weekends, and holidays. Work involves sitting and working at a computer monitor. Must be able to remain in a stationary position 90% of the time. Constantly operate a computer and other office productivity machinery such as a computer, printer, calculator, copy, and fax machines. Must be able to convey information and ideas clearly and have a willingness to make decisions. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. Must be able to work well in stressful, high pressure situations; and maintain composure and objectivity under pressure. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be able to treat others with respect and consideration regardless of their status or position. Ability to adapt to changes quickly; with the ability to change your approach or method to best fit the situation during frequent changes, delays, or unexpected events. Ability to identify and solve problems in a timely manner; analyzing information quickly, and have the ability to reason even when dealing with emotional topics. Ability to manage difficult or emotional customer situations; responding empathetically but with resort profitability and operational needs in mind. Ability to listen to others without interrupting; keeping emotions under control and remaining open to others ideas.

8 The Manager-In In-Training Program MIT GOAL The goal of the 12-month MIT program is to provide a comprehensive and practical hands-on training program. At the successful completion of the program, participants will be ready to assume a supervisory or management role. One or more of these criteria must apply, to be eligible: Have significant experience in the hospitality industry Have significant business experience, looking to change careers Have completed a previous Kalahari internship program Current or previous Kalahari Resorts Associate GROWTH If job performance and assimilation to Kalahari Resorts culture are both successful, a promotion to a supervisory or management position could occur during, or upon completion of the end of the program. The MIT holds the key their success. LOCATION COMMITMENT This program begins in Wisconsin Dells, Wisconsin. MITs will be placed in the flagship resort for a year, and must be willing to work at any Kalahari, or Kalahari-managed property, upon the successful completion of your program. JOB ROTATIONS An MIT will be placed in our Experience Center (inbound call center) to gain a firm understanding of all departments, for a minimum of six months. During that time, MITs will learn functional management skills, revenue management, and workflow systems of other departments, all while building working and personal relationships across the property. After Experience Center exposure, MITs will have a conference with Human Resources and the Director of Rooms, in which they discuss the second half of the program. It is our goal that we align your desires with our business needs. Our wish is to place all MITs in their department of interest, should their vision meet our expectations. AN INQUISITIVE MIND We only want the best and the brightest, and we re relying on input from MITs to help us grow. In your first six months, time will be set aside to complete a research project. MANAGEMENT DEVELOPMENT TRAINING MITs will receive a minimum of 40-hours of management skills training during the program, through the University of Kalahari. BUDDY ASSIGNMENT A Buddy is assigned upon arrival, and is someone who was a previous University of Kalahari intern. They will be a confidant, support system, and help the MIT get acclimated to the location.