FINAL Conference Program Leading through challenging times

Transcription

1 supporting day hospitals FINAL Conference Program Leading through challenging times August Gold Coast Convention and Exhibition Centre, Queensland Gold Sponsor Silver Sponsors Corporate Sponsors

2 President s Welcome Welcome! On behalf of all of the team at ADHA - the Board of Directors, the members of the Conference Committee, the National Advisory Committees and State Chapters it gives me great pleasure to welcome you to the beautiful Gold Coast for our Annual National Conference for. This year s conference theme Leading through challenging times is intended to follow on and expand on our 2012 Conference program content and theme of Quality Expectations vs Financial Viability and Commercial Reality. There is a focus this year, on providing feedback and the challenges faced by the Day Hospital sector, following the implementation of the new National Safety & Quality Health Service Standards (NSQHSS). The NSQHSS have been a major focus for all Day Hospitals and are addressed further on Day 1 (10.40am 12.30pm). An update on the Deloitte s report on Day 2 (9am - 10am) released last year will talk about progress to date. National Conferences do not function without the significant support from our valued Sponsors MEDIPROTECT (Gold Sponsor); C.R. Kennedy, ACSS & Resolutions (Int) and Quality Innovation Performance (Silver Sponsors); Sentry Medical, Totalcare, Brand s Surgical Supply, Johnson & Johnson Medical, Vitramed and LOGIQC Quality Management System (Corporate Sponsors), our Smart Ideas Competition Sponsors and Trade Exhibitors, a huge thank you to all of you and we hope you enjoy the conference. We wish all delegates a rewarding, enlightening and memorable few days and thank you for your support of ADHA. My fellow Board Directors Martin Leonard (Acting Treasurer & QLD Director), Michael Chalk (SA Director), Tony Geftakis (NSW Director), Tim Puyk (VIC Director), Dr Andrew Thomson (located in Canberra) and I look forward to meeting you and renewing friendships throughout the conference. The Board of Directors wishes to thank the members of the Conference Committee for their dedication, enthusiasm and hard work throughout the year under the chairmanship of Deanne Day. Congratulations to Deanne, Julie Baker, Anne Crouch, Alison O Brien, Shaley Bush and Heather Machin for their contribution to this committee over the past 12 months. Special thanks also to the ADHA Secretariat, who have again worked incredibly hard to bring you this conference Debbie Pantany, Keeley Berg and Daphne Lavender. Enjoy the conference and we look forward to catching up with many of you over the next few days! Jane Griffiths, ADHA President (on behalf of the ADHA Board of Directors). History The Australian Day Hospital Association (ADHA), formerly known as the Australian Day Surgery Association, was started in the early 1990 s and continues as a peak body representing day hospitals. It is to the present day growing stronger. Following the Commonwealth s decision in 2007, recognising day surgeries as Private Day Hospitals, the Association changed its name to recognise this. The Association is now known as the Australian Day Hospital Association (ADHA). The ADHA is the leading Association representing day surgery and procedural services in Australia. The Association delivers a range of services of the highest quality to members. Membership is made up of freestanding Stand Alone Day Hospitals, Affiliate, Individual and Honorary Members, as well as Industry Members. Mission and Objectives Mission Statement - To support and represent day hospitals within the health care environment. Objectives - Add value to members. - Actively represent and lobby on behalf of members. - Support and facilitate communication between members. Governance ADHA is a public company, governed by a Constitution and required to meet the legal requirements of the Australian Securities & Investment Commission (ASIC). 2 About ADHA

3 Welcome Reception (24 Aug) 4 Conference Dinner (25 Aug) 4 Program - Day 1 (26 Aug) 7 Program - Day 2 (27 Aug) 8 Speaker Abstracts & Bios 11 Trade Exhibition Locations 23 Trade Exhibition Floor Plan 24 Trade Exhibition Listings 25 General Information 35 Notes Page 37 Delegate Feedback Form 38 ADHA Registration Desk Opening Hours Sunday: 5.30pm pm Monday: 7.30am pm Tuesday: 8.30am pm ADHA Staff can also be found at Trade Stand T40 Secretariat ICMS Australasia Pty Ltd Secretariat PO Box 5005, South Melbourne VIC 3205 Phone: Fax: [email protected] Website: ADHA Conference Committee: Deanne Day (Chair) Buderim Gastroenterology Centre, QLD Julie Baker Primary Health Care, NSW Shaley Bush Albury Day Surgery, NSW Anne Crouch Eye-Tech Day Surgeries, QLD Heather Machin Robina Procedure Centre Day Surgery, QLD Alison O Brien Melbourne Oral & Facial Surgery, VIC With the assistance of the ADHA Secretariat 3

4 SOCIAL PROGRAM Welcome Reception & Trade Exhibition (included under Full Registration) Date: Sunday, 25 August 5.30pm pm (drinks and canapés provided) Venue: Exhibition Hall 1, Ground Floor GCCEC Dress: Smart Casual Conference Dinner (included under Full Registration) Sponsored by MEDIPROTECT (Fine wine, food, conversation and live music) Date: Monday, 26 August Time: Pre dinner drinks & canapés from 7.00pm followed by dinner at 7.30pm until 11.00pm Venue: Foyers E & F, First Floor GCCEC Dress: Smart Evening Wear (no jeans) What a wonderful opportunity to renew old friendships and make new acquaintances in an informal atmosphere during the Welcome Reception. This relaxed function allows you to become familiar with the Conference venue, the Trade Exhibition and be officially welcomed to the Conference. GOLD SPONSOR PROFILE Since 1999 MEDIPROTECT has been dedicated to providing quality insurance solutions to the healthcare profession. We have come a long way and grown in both size and reputation since 1999, but being a SME ourselves, we understand the need for flexibility and the provision of quality support and advice in the day to day running of a business. We also understand that without you, we will cease to exist. As a specialist insurance broker we are in the best position to help you ensure your business assets and income are adequately protected. We can advise you on, and assist with, strategies and solutions to combat any potential gaps in your risk management program and safeguard your businesses assets, income and reputation, including your legislative obligations as a business operator. We have been partnering and assisting health professionals; just like you for over 10 years. Our advice is free, practical and insightful. Come and see us at Booth 6 or please call us on (Freecall). 4

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7 Sunday, 25 August 5.30pm pm Welcome Reception, Trade Exhibition and Registration over drinks and canapés. Sponsored by MEDIPROTECT (GCCEC Hall 1) Day 1: Monday, 26 August 7.30am am 8.30am Registration. Session 1 Plenary: 8.30am am Opening & Welcome. Jane Griffiths, ADHA President 8.45am am Chair: Jane Griffiths 9.15am am Chair: Jane Griffiths Keynote Address - Leading through challenging times. Dealing with difficult employees. Margie McIntyre, Australian Adventurer, Antarctic Expert, Author & Wildlife Advocate, Inspirational Speaker, Expedition Planner and Classically Trained Singer Rachel Drew, Brisbane Employment Partner, TressCox Lawyers 10.00am am Morning Tea & Trade Exhibition (Hall 1) 10.40am 10.40am am Chair: Deanne Day Session 2 Plenary: Update from the Australian Commission on Safety and Quality in Health Care: Pilot testing of the National Core Common Patient Experience Questions for Day Surgeries. Sheila Matete-Owiti, Senior Project Officer, Indicator Development, ACSQHC Janet Grant, Population Research & Outcome Studies, University of Adelaide 11.10am am Open Disclosure. Margaret Banks, Senior Program Director, Accreditation Program, ACSQHC 11.35am pm Chair: Deanne Day National Safety and Quality Health Service Standards. (Feedback and challenges since the 1 January implementation.) Margaret Banks Day Hospital perspective: Anne Crouch, CEO, Eye-Tech Day Surgeries, QLD Alison O Brien, DON, Melbourne Oral & Facial Surgery, VIC 12.30pm pm Lunch & Trade Exhibition (Hall 1) 1.30pm Session 3 Plenary: 1.30pm pm Chair: Anne Crouch National Funding Reform: Achieving success with Activity Based Funding. Dr Tony Sherbon, CEO, Independent Hospital Pricing Authority Current projects and future directions of the National Hospital Cost Data Collection. Julia Smith, Director, PricewaterhouseCoopers (PwC) 7

8 Day 1: Monday, 26 August continued pm Session 3 Plenary continued pm pm Chair: Tony Geftakis Member Value - what s in it for you! (Maximise your ADHA membership dollars. This informative session explains the initiatives the Member Value committee have put in place for you to realise cost benefits far exceeding annual membership fees.) ADHA Member Value Committee Members 3.00pm pm Afternoon Tea & Trade Exhibition (Hall 1) 3.30pm pm Chair: Deanne Day Session 4 Plenary: Difficult conversations made easy. Ken Warren, The Relationships Specialist, Positive People 4.30pm 7.00pm 7.30pm Day 1 Sessions Conclude. Pre-Dinner Drinks. (Gold Coast Convention & Exhibition Centre) Conference Dinner, GCCEC Foyers E & F (First Floor). Sponsored By Day 2: Tuesday, 27 August 8.30am am 8.15am am 9.00am 9.00am am Chair: Jane Griffiths Registration. ADHA Annual General Meeting. (Open to ADHA Members only). Session 1 Plenary: Feedback and progress from ADHA on the Deloitte s Australian Day Hospital Environment Surveillance and Sustainability report released at the ADHA 2012 Conference. Includes time for Questions. ADHA Board of Directors Jane Griffiths, ADHA Board President Romy Baker, ADHA Business Development Consultant 10.00am am Chair: Jane Griffiths Innovation - Making a Difference in Queensland Health. The Hon Lawrence Springborg MP, QLD Minister for Health. 8

9 Day 2: Tuesday, 27 August continued am am 10.55am 10.55am am Chair: Heather Machin 11.20am pm Chair: Julie Baker Morning Tea & Trade Exhibition Session 2 Plenary: Benchmarking and Clinical Indicators in our changing Environment. Includes time for Questions. National Procedure Banding Committee. (Members of the NPBC will outline the purpose and work of the committee, it s processes, the need for data to achieve desired outcomes for day hospitals, etc. Questions will also be welcomed from delegates.) Jenny Bichel Findlay, Deputy Director, Centre for Health Services Management, University of Technology, Sydney Slade Logan, Chair - NPBC & Senior Hospital Manager, Medibank Private George Neale, Secretary, NPBC Julie Pescod, ADHA representative on NPBC 12.20pm pm Chair: Alison O Brien Presenting the experience of converting to a paperless hospital. Development of paperless records, particularly relating to a day surgery record module and architectural awards for innovative day hospital design. Susan Dusting, DON and Pauline Cleary, Administration, Frankston Private Day Surgery (VIC) Dr Richard Smith, The Sydney Eye Specialist Centre, Kingsford (NSW) 12.40pm pm 1.55pm pm SPONSORED BY: Lunch & Trade Exhibition Presentation of the annual ADHA Smart Ideas Awards. Julie Baker and Heather Machin, Committee Members Clinical Governance Purchasing & Contracting HR Information Technology Business Development 2.20pm pm Chair: Tim Puyk Session 3 Plenary: Health Fund Forum - this popular session returns again this year allowing Health Funds to talk on topical issues affecting Day Hospitals. Questions will also be welcomed from delegates. Facilitated by Tim Puyk, ADHA VIC Board Director. HCF - Chris Wallace, GM - Benefits Management AHSA - Rosie Hailes, Negotiator & Prosthesis Manager Nib Health - Lisa Lowry, Provider, Contract & Relationship Manager BUPA - Dr Stan Goldstein, Head of Clinical Advisory 3.50pm pm Conference Close and Invitation to Next Year. Jane Griffiths, ADHA President 9

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11 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 8.30am am - Opening & Welcome Speaker Profile: Jane Griffiths, ADHA President - Jane Griffiths, BAppSc (Dist), MCNA, AIMM, RN Jane Griffiths, of JG Consulting and as of July Business Manager/DON of Perth Dermatology Clinic. Previously Jane was the Business Manager of The Women s Clinic Day Hospital for 7½ years, McCourt Street Day Surgery for 7 years and prior to that she was the Nursing Coordinator, Perioperative Services at St John of God Hospital Subiaco for 10 years. Whilst a Senior Nursing Executive at St John of God, Subiaco Jane was sent on a 7 week sabbatical to the USA in 1997 to explore latest trends in same day surgery visiting Santa Barbara, California, Chicago Illinois & Pittsburgh, Pennsylvania. Jane is passionate about same day surgery and care. Jane has served on the Management Committee of ADHA since 2008 and then the Board of Directors since late Monday, 8.45am am - Key Note Address - Leading through challenging times Speaker Profile: Margie McIntyre, Australian Adventurer, Antarctic Expert, Author and Wildlife Advocate, Inspirational Speaker, Expedition Planner and Classically Trained Singer. Margie McIntyre s quest for adventure has taken her to Antarctica no less than 20 times, and seen her compete at an elite level in Tarmac Rallying, as well as participating in flying, scuba diving, sailing, bike riding and trekking expeditions around the world. A registered nurse who originally ran the family marine importing business, Margie took up full-time adventuring in 1994 when she and her husband, Don McIntyre began planning a year-long expedition to winter-over in Antarctica. Soon they became known as Australia s Antarctic Couple. In 1995 Margie and Don McIntyre spent a year living together, alone in a 2.4 x 3.6 metre box chained to rocks at Cape Denison Commonwealth Bay, the windiest spot on the face of the earth. Only 400 metres from the historic huts of Sir Douglas Mawson, they struggled to survive a frontier experience battling blizzards which at times kept them trapped in their box for up to 20 days. The effects of this self-imposed isolation are the subject of an award-winning documentary and best-selling book 'Two Below Zero'. Hailing originally from Brisbane, before Margie journeyed to Antarctica aged 35, she had only seen snow twice. Her tenacity and determination to complete the 12 month extreme odyssey have provided inspiration for a generation of young adventurers. As a couple, Don and Margie have received many awards and accolades for their endeavours and support of various causes. In 1996 Margie was included on a list as one of Australia's 12 most outstanding women and together they were presented with the Australian Geographical Society s highest honour - a gold medal as Adventurers of the Year, the youngest adventurers at the time to receive the honour. In 2000, the couple ran with the Olympic torch on the day of the Opening Ceremony of the Sydney Olympic Games and have been committed Australia Day Ambassadors since Along with the late Sir Edmund Hillary, Tim Bowden and Sir Peter Durham, they are also Mawson Huts Foundation Ambassadors. From 1993 to 2000, the McIntyre's continued their adventure program, undertaking nine sailing expeditions aboard their own expedition yachts and working on Russian Antarctic tourist ships as lecturers, field guides, boat drivers and as joint Expedition Leaders. In 2000 they purchased a 36 metre, 500 tonne, helicopter-equipped ice ship 'Sir Hubert Wilkins' in Finland. During the next three years they sailed half way around the world and then set out on four Antarctic Expeditions in support of education, research and adventure. To thaw out in 2004, the McIntyre's headed north to the Philippines on a six month treasure hunting expedition looking for gold aboard a Spanish Galleon. They were unsuccessful. 11

12 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) To keep their land legs active and for something different Margie and Don McIntyre took on another challenge - racing Tarmac Rally cars with some success in the Targa Tasmania Rally. Throughout 2003 Margie navigated for Don in various rallies around Tasmania while in 2004, Margie teamed up with a girlfriend entering Targa Tasmania as the only all girl crew in a field of 284 drivers placing second in their division. The successful partnership, with the support of Blackmores, helped raise widespread public awareness of the plight of the endangered Tasmanian Devil. In 2005, Margie s focus returned to her great love, the Antarctic, and for the past six summers she has been the joint Expedition Leader on board the MV Orion, a five star cruise ship. During that time she has helped guide over 1800 visitors to Antarctica and shared her rich experiences and southern ocean tales with them. Back on land in Tasmania during the winter season, Margie has been responsible for logistics planning, Government liaison and Expedition Team sourcing and briefing in preparation for Orion s next Antarctic season. An accomplished inspirational public speaker, Margie has adapted her skills in the field providing the medical back-up in remote areas for her expeditions. During the past 27 years, Margie has also provided the necessary shore-side logistics support and crisis management planning for Don McIntyre as he undertook his life of adventure - from the single handed race around the world in a 50 ft yacht, Buttercup in The BOC Challenge, to the 200 Teddy Bears to Antarctica Expedition, a solo flight in a gyrocopter around Australia or his most recent epic, sailing a 7.5 metre open boat, 4000 miles across the pacific from Tonga to Timor, retracing the legendary voyage of William Bligh. Margie McIntyre, now 52, continues to face challenges - her most recent being the two year rehabilitation from a spinal fusion, the result of her extreme expeditionary lifestyle. Described by her peers as determined, passionate, caring, reliable and highly organised a true team player - Margie has evolved from this life-time of adventure with diverse skills. She has demonstrated the ability to conquer her fears and accomplish the task before her, no matter how daunting. While Don and Margie mutually agreed to go their separate ways in 2010, they remain firm friends having shared a life of adventure and supported each other through some of the toughest situations imaginable. A classically trained singer who practices only occasionally mostly to entertain the wildlife, Margie resides in Battery Point in Hobart and is currently planning her next adventure. Contact Details: Mail: P O Box 126, Battery Point, Tasmania, 7004 Mobile: / margie@oz .com.au Monday, 9.15am 10.00am - Dealing with difficult employees Speaker Profile: Rachel Drew, Brisbane Employment Partner, TressCox Lawyers. Rachel s expertise covers industrial relations, employee entitlements, award coverage, with particular specialty in the areas of workers health legislation, discrimination, managing discipline and dismissal, assessing workplace health and safety compliance, and transmission of business issues. Rachel is a Certified Professional with the Australian Human Resources Institute and regularly presents at national and international conferences on employment and human resources law. Rachel is also a registered migration agent. 12

13 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 10.40am 11.10am - Update from the Australian Commission on Safety and Quality in Health Care National set of core, common patient experience questions set for use in day procedure settings The importance of measuring patient experiences and using the information for local quality improvement is well documented. It is reflected in the Australian Safety and Quality Framework for Health Care, the Australian Safety and Quality Goals for Health Care, the National Safety and Quality Health Service Standards, the National Healthcare Agreement (NHA) and the Performance and Accountability Framework (PAF). The Patient Experience Information Development Working Group (PEIDWG), in collaboration with the University of Adelaide, have recently completed reliability testing of the national set of core, common patient experience questions. A test-retest pilot study was used to assess the reliability of these questions for use within day procedure centres in Australia. The results from the study are presented and implications discussed. Speaker Profile: Sheila Matele-Owitt,, BSc Biomedical Science (Hons); MSc InfoSys (DIS); MSc. Public Health (Australian Commission on Safety and Quality in Health Care). Ms Matete-Owiti is as a Senior Project Officer at the Australian Commission on Safety and Quality in Health Care. Her role involves the specification of indicators to measure health care quality. Prior to this, Sheila worked at the NSW Ministry of Health where she evaluated the NSW HIV, Hepatitis C and Sexually Transmissible Infections Strategies and the Aboriginal Implementation Plan. Previous roles include research at the University of Wollongong, Exelixis Incorporated, Abbott Laboratories, South Carolina State University, and Walsh University in the USA. From 2007 to 2008, Sheila represented Australia as the Rotary International Ambassadorial Scholar to the Netherlands. During this period, she completed a MSc Public Health at Maastricht Universities. She is also an alumni of the Sydney Leadership Program run by the Benevolent Society. Sheila is passionate about contributing her skills to improving patient experiences and health outcomes. Speaker Profile: Ms Janet Grant (University of Adelaide). Ms Janet Grant is a Chronic Disease Epidemiologist in Population Research & Outcome Studies, within the Discipline of Medicine at The University of Adelaide. She is also an Adjunct Lecturer in the School of Medicine at the university. Her qualifications include a Master of Public Health from The University of Adelaide and a Bachelor of Arts (Library & Information Studies) from the University of South Australia. She is currently undertaking a PhD on parental body shape at midlife and its effect on adult offspring body shape, chronic disease status and mortality. Ms Grant worked at the Royal Adelaide Hospital in a senior administrative role for over twelve years. She has worked with population health surveys since 1998 and from 2000 to 2002, assisted with research within the Diabetes Clearing House and the establishment of the Gestational Diabetes Recall Register. She has been the Study Co-ordinator of the North West Adelaide Health Study since Janet s work involves the coordination of chronic disease and risk factor related research activities, as well as ongoing maintenance of the study cohort, and preparation and dissemination of analyses and study results via publications and presentations. Since December 2012, she has undertaken project management of the South Australian Consumer Experience Surveillance System (SACESS), which is designed to capture information on patients experiences of the care they receive in SA public hospitals and health centres in order to improve outcomes. 13

14 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 11.10am 11.35am - Update from the Australian Commission on Safety and Quality in Health Care Open Disclosure. Implementation of the National Safety and Quality Health Service Standards has raised a series of challenges and issues for health services, regulators and national coordination. In present preliminary results from assessments to date, we will explore the challenges and issues and what that means for services. Discussion will also include where next for the National Safety and Quality Health Standards and accreditation processes. Speaker Profile: Margaret Gaynor Banks, BSc, Grad Dip (Physio), MHA, Grad Cert Management, Dip AICD, FACHM. Margaret Banks has worked as the Senior Program Director with the Australian Commission on Safety and Quality in Health Care since July In this time, she has worked with stakeholders, consumers and jurisdictions on the development of National Safety and Quality Health Service Standards and a program of systematic accreditation reform for the implementation of the Standards. Prior to this appointment, she worked with the Department of Health and Ageing, the Australian Health Workforce Advisory Committee and the NSW Health Department on matters relating to workforce. She has also worked as a physiotherapist for 9 years in both Australia and Papua New Guinea, and held an Adjunct Professorship with the University of Technology Sydney. Monday, 11.35am 12.30pm - Update from the Australian Commission on Safety and Quality in Health Care National Quality and Safety Standards (Feedback and challenges since the 1 January implementation Speaker Profile: Margaret Gaynor Banks, BSc, Grad Dip (Physio), MHA, Grad Cert Management, Dip AICD, FACHM (as above). Speaker Profile: Anne Crouch, CEO, Eye-Tech Day Surgeries, QLD. Anne is the CEO and Director of Nursing at Eye-Tech Day Surgeries, Spring Hill and Southside in Brisbane. Key areas of practice include long and short range strategic planning and implementation, revenue cycle management; contracting; management problem solving; safety quality and accreditation. Anne represents the day hospital sector on a variety of industry Committees namely: Australian Private Hospitals Association, Australian Day Hospital Association - Conference Committee, Private Hospitals Association of Queensland; Day Surgery Nurses Association - Queensland, ACSQHC Private Hospital Sector Committee, ACSQHC - Day Hospital Working Group, Health Quality & Complaints Commission Private Sector Advisory Group, Queensland Local Hospital Networks Private Hospitals Advisory Group Speaker Profile: Alison O Brien, Melbourne Oral & Facial Surgery, VIC. Alison is the Executive Director/Director of Nursing at Melbourne Oral and Facial Surgery. She has held this position since She completed her Bachelor of Nursing at QUT, Brisbane in Alison has spent the majority of her career in the perioperative environment, including Day Surgery. Alison is a member of RCNA, ACORN, VPNG, ANF, ADHA, APHA and The Australian College of Health Service Management (ACHSM). Alison is a trainee auditor with Global Mark as well as a Quality Consultant for her own business, Quality Health Services Pty Ltd. 14

15 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 1.30pm 2.30pm National Funding Reform: Achieving success with Activity Based Funding Activity based funding is a funding method in which hospitals are funded on outputs which are categorised, weighted, costed and priced by purchasing organisations. There are a range of categorisation systems available for use by purchasers. Australia uses Australian Revised Diagnosis Related Groups for inpatient service classification and is developing improved systems for categorisation of emergency department services, subacute services, and outpatient services. In December 2011, Australia established an independent agency to price each service provided by state government hospitals. This, in turn, determines the amount of federal government funding provided to each state government run local hospital network. Hospitals can gain a greater understanding of their cost base with activity based funding and can plan their investment in services to fund their services based on the expected price and funding received for those services. Speaker Profile: Dr Tony Sherbon, CEO, Independent Hospital Pricing Authority (IHPA). Before taking up the position of Chief Executive Officer in the Independent Hospital Pricing Authority recently, Dr Tony Sherbon had 22 years experience in clinical and administrative management within the NSW, ACT and South Australian health systems. Dr Sherbon previously oversaw the design and implementation of the SA Government s Health Care Plan in his previous role as Chief Executive of SA Health. Dr Sherbon has previously chaired the Australian Health Ministers Advisory Council, and has previously been a Board member of the South Australian Health and Medical Research Institute, National E-Health Transition Authority and Health Workforce Australia. Current projects and future directions of the National Hospital Cost Data Collection PwC coordinated the Round 16 Private Sector NHCDC, which involved collecting data and costing 105 hospitals using one instance of PPM2. This presentation will overview some of the tools and templates used to coordinate the collection, and share some of the reporting outputs developed to present snapshots of hospitals results and benchmark against the population. PwC has also completed a Strategic Review of the NHCDC and made recommendations regarding future development of the NHCDC. Julia will discuss findings around the costing standards, timing, and use in benchmarking. Speaker Profile: Julia Smith, Director, PWC. Julia Smith is a Director at PwC who has spent over 11 years within the Assurance practice providing audit and assurance services within the healthcare sector and more recently has specialised in clinical costing. Julia has worked closely with the hospital sector with her experience ranging from reviewing the finance function and clinical costing process within hospitals through to various roles around the NHCDC. These include: coordinating the Round 16 Private Sector NHCDC for ; conducting the Strategic Review of the collection; and performing the Independent Financial Review of the Round 16 Public Sector collection. Monday, 2.30pm 3.00pm - Member Value - what s in it for you! Maximise your ADHA membership dollars. This informative session explains the initiatives the Member Value Committee have put in place for you to realise cost benefits far exceeding your annual membership fees. The ADHA Member Value Committee consists of: Tony Geftakis, Chair of the ADHA Member Value Committee (Liverpool Day Surgery), Jane Griffiths (JG Consulting & Perth Dermatology Centre), Natalie Taylor (Westminster Day Surgery), Sharon Woodward (Knox Surgicentre) and Dr Michelle Fernon (Wagga Endoscopy Centre). 15

16 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Monday, 3.30pm 4.30pm - Difficult conversations made easy If you work in a leadership role, there is no doubt that you will need to have difficult conversations at times. This might involve speaking to under-performing team members, mediating conflicts between staff, or speaking to colleagues who are demanding or aggressive. But many of us are reluctant to start a difficult conversation. Some of us might think, 'What's the point? Nothing I say will make a difference'. Perhaps we worry about getting a defensive response. Or we might be among those people who are happy to tackle an issue directly, but it doesn't always come out well. In this presentation by Relationships Specialist, Ken Warren, you will learn how to: Gain the right mindset for difficult conversations Increase a person's receptiveness to feedback Project calmness and confidence under pressure Respond helpfully to defensive behaviour Achieve outcomes you will be happier with Speaker Profile: Ken Warren, BA, M Soc Sc, CSP is a Relationships Specialist who helps teams to perform at their very best. Ken draws on 28 years experience: Managing his own teams in the health, community and business sectors Assisting workplaces dealing with entrenched conflict and problem team members Coaching managers on how to bring out the best in their team Speaking to thousands throughout Australia on Team Performance You will enjoy his stories, his interactive style, and find his ideas easy to put into practice. Download free resources on bringing out the best in your team through Ken's website Tuesday 9.00am 10.00am - Feedback and progress from ADHA on the Deloitte s Australian Day Hospital Environment Surveillance and Sustainability report released at the ADHA 2012 Conference Speaker Profile: ADHA President, Jane Griffiths, BAppSc (Dist), MCNA, AIMM, RN. See Page 11 for speaker profile. Speaker Profile: ADHA Business Consultant, Romy Baker, MBA, Grad.Dip. Admin, RN. Romy Baker has had a career at the senor executive level with a strong record of accomplishment in a range of health-related roles in the private and public sectors. As Chief Executive of one of the largest private hospitals in Australia, St John of God Subiaco, Romy led the organisation through a major building re-development, financial and corporate re-organisation. Her unique combination of business acumen, project management and strategic leadership skills have been utilised in planning, designing, developing, establishing and managing a range of health facilities which include hospitals, day surgeries, research institutes and general practices. Romy is also a qualified auditor for ISO Romy graduated as a registered nurse and specialized in operating theatre management in St George s Hospital, London in the United Kingdom. 16

17 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Tuesday 10.00am 10.15am - Making a Difference in Queensland Health Speaker Profile: The Hon. Lawrence Springborg, MP - QLD Minister for Health. Following the resounding win of government by the Liberal National Party in the March 2012 election, years of hard work and determination paid off for Lawrence Springborg when he was sworn in as Queensland's Minister for Health on 3 April Since the LNP came to power, Lawrence has renewed his commitment to give local communities a voice when it comes to the delivery of their health care. At 21, Lawrence was the youngest person ever elected to the Queensland Parliament as the Member for Carnarvon in Electoral redistributions saw him elected as the Member for Warwick and then as the Member for Southern Downs, the seat he still represents today. At 29, Lawrence became Queensland's youngest ever member of Cabinet when he was sworn-in as Minister for Natural Resources in 1998 by then Premier Rob Borbidge. The following year, after the Coalition lost government, Lawrence was elected Deputy Leader of the Opposition and in February 2003 his parliamentary colleagues elected him as Leader of the Opposition. Aged 34, he became the youngest political leader in Queensland since 'Red' Ted Theodore became Premier in Lawrence resigned as the Leader of The Nationals, Leader of the Opposition and Leader of the Queensland Coalition following the 2006 State Election. However, he was reelected to the positions on 21 January For many years, Lawrence was determined to bring together the National and Liberal Parties as a united force and spent much time campaigner for a merger. Lawrence s belief in a united future was rewarded on 26 July, 2008 with the merger of the two conservative parties to create the LNP. Married to Linda and a father of four children, Lawrence enjoys spending time with his family on their Yelarbon property. In his spare time Lawrence enjoys reading and his interests include political history, beekeeping and astronomy an interest that drove him to build his own observatory. Tuesday 10.55pm 11.20pm - Benchmarking and Clinical Indicators in our changing Environment The Australian Council on Healthcare Standards (ACHS), in collaboration with colleges, associations, societies, and other relevant stakeholders, has been developing clinical indicator sets for healthcare organisations in Australasia since The Day Surgery indicator set was introduced into the collection in 1996, and 370 healthcare organisations reported on version 4 of these indicators in A working party of practising day surgery clinicians from ADHA, ADSNA and ADSC recently completed the review of this set, with Version 5 being available in the ACHS clinical indicator collection from 1 July. The revision included a name change, significant amendments to the existing indicators, five new indicators introduced into the set, and a new user manual format. The indicator results for the last 8 years highlight the minimal incidence of cancellation, unplanned return to the operating room, unplanned transfer, and delayed patient discharge. This presentation will outline the steps involved in this review and the changes to the new indicator set, as well as providing an overview of the national trends. Speaker Profile: Jenny Bichel-Findlay, Deputy Director, Centre for Health Services Management, University of Technology, Sydney. Dr Jen Bichel-Findlay was the Manager of the ACHS Performance and Outcomes Service for the last 3 ½ years, and is now the Director of Studies for Health Services Management, Faculty of Health at the University of Technology Sydney. Jen s qualifications are in health informatics, mental health nursing, public health, critical care nursing, and nursing education. She has presented sessions and workshops at many national and international conferences on healthcare measurement and health informatics. She has been employed in the health service industry for over 35 years, and has a long-standing interest in patient safety and clinician efficiency. 17

18 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Tuesday 11.20am 12.20pm - National Procedure Banding Committee (NPBC) The procedure banding system is a relative grouping structure to facilitate the negotiation of operating room benefits by Health Insurers with Private Hospitals and Day Procedure Centres. The system that is in use in all States today had its beginnings in early Prior to that, there was a crude system of 10 bands based purely on theatre time. The present banding system grew from an agreement between APHA and Medibank Private in the late 1980 s. A small group of clinical and administrative staff from both organisations over a series of meetings grouped together all the operative procedures in the Medicare Benefits Schedule at that time. Theatre time was the primary proxy for resource utilisation. The precursor of the NPBC was established in 1992 as a joint committee of health fund and private hospital representatives. The primary purpose of the Committee is to group operative procedures into similar resource groups or bands to assist hospitals and funds in all States to establish a theatre benefit structure. There are currently 15 bands used by providers and health funds. Membership of the Committee is made up of equal numbers of provider and insurer representatives. Speaker Profile: Slade Logan, Senior Hospital Manager, Medibank Private. Slade has worked in the Health Sector for more than 20 years as a Senior Health Manager. Currently the Senior Hospital Manager for Medibank Private, he holds national responsibility for relationship and purchasing activities with a national portfolio of both private & public hospitals. He is currently the Chair of the National Banding Committee and is also involved in a number of other Industry Committees and Joint Working parties with APHA, PHA and ADHA. The NPBC is the steering committee represented by private hospitals and health funds to oversee the management, maintenance and up-date of the Procedure Banding system. Under the system each Commonwealth Medicare Benefit Schedule (CMBS) item is allocated a Procedure Band which defines the quantum of resources required to undertake the procedure. Each Procedure Band represents a cost range. Under HPPA arrangements charges and benefits are therefore individually agreed between providers and insurers for each of the 15 bands rather than for the 5,000 or so procedures listed in the CMBS. The NPB Committee members represent - Australian Private Hospital Association, Private Healthcare Australia, Australian Day Hospital Association, Catholic Health Australia, Health Funds and Private Hospitals. Speaker Profile: George Neale, Secretary, NPBC. George Neale has over 30 years experience in both the private and public health care sectors. He has held appointments in both public and private hospitals and has been manager of the Hospital Program for Medibank Private. He was Deputy Executive Director of the Australian Private Hospitals Association where he represented private hospitals on numerous provider/insurer/government groups including the National Procedure Banding Committee, the Prostheses Review Committee and the Private Health Insurance Medical Devices Expert Committee. Since 2000 he has continued to provide the health industry with the benefit of his experience through his consultancy practice. He is currently a member of several national health committees and working groups including the NPBC, the National Health Information Standards and Statistics Committee, the ACSQHC Information Strategy Committee and the Australian Hospital Statistics Advisory Committee. Speaker Profile: Julie Pescod, ADHA representation on NPBC. Julie Pescod, Chair of the ADHA Communications Committee since 2007 is a registered Nurse and the Clinical Operations Manager of the Murdoch Surgicentre (WA) a position she has held for the last 9 years. Julie s career as a Registered Nurse spans 34 years specialising in Coronary Care, Midwifery and PACU. The last 15 years of her career have been focused on day surgery, with 13 of those spent establishing the Murdoch Surgicentre. Julie has represented ADHA on the NPBC since

19 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Tuesday pm - Presenting the Experience of converting to a paperless hospital Susan and Pauline will be discussing the challenges and overall experience of going paperless in Frankston Private Day Surgery (VIC). They will include a summary of the financial savings they have made, as well as the difficulties they have faced with Doctors and Staff. They will discuss the equipment they have used and found useful and the general do s and don ts of going paperless. Speaker Profile: Susan Dusting, DON, RN, MBA. Susan is the Director of Nursing at Frankston Private Day Surgery. She has many years experience in the Operating Room, Risk Management and Education. Susan has also had experience working with a paperless system (computer system) in the OR. Speaker Profile: Pauline Cleary. Pauline is the Lead Administrator at Frankston Private Day Surgery and has previously been a Practice Manager for another Day Hospital and Community Health Centre in Melbourne. Dr Richard Smith and his team established Sydney Eye Specialist Centre at Kingsford, Sydney, in It was an ophthalmic practice with a miniature day theatre. It was one of the earliest models in the country and it worked well. They expanded and rebuilt in In 2012 they rebuilt again with a lovely contemporary building which has won architectural awards. With this development, they implemented paperless clinical records and this has brought major benefits and savings. This is a work in progress and they are continuing software and systems development to integrate; financial accounting, health fund billing, staff rostering and payroll, clinical and day surgery records and quality management. Dr Richard Smith would like to recount the journey along this path. Speaker Profile: Dr Richard Smith, The Sydney Eye Specialist Centre, Kingsford (NSW). Sydney Ophthalmologist with special interest in cataract and refractive surgery. Richard and his wife, Dr Margaret Kearns, Ophthalmologist, are co-owner directors of Sydney Eye Specialist Centre, Kingsford, Sydney. Richard has been a RANZCO representative on the National Day Surgery Council since it's inception. Prior to training as an Ophthalmologist, Richard was involved in the development of clinical computer applications in NSW and Veterans Hospitals and is a graduate in computer science as well as medicine. Tuesday 1.55pm 2.20pm - Presentation of the annual ADHA Smart Ideas Competition Awards for Facilitators: Julie Baker and Heather Machin, Committee Members. An opportunity to share ideas with other day hospitals and have them evaluated by a panel of experienced day hospitals senior managers. Smart Ideas is an ideas competition launched by the ADHA as a Knowledge Exchange in It is designed to recognise the Smart Ideas that day hospitals and their staff come up with every day and to share that knowledge with peers and stop reinventing the wheel and perhaps win a prize. It is open to all staff and owners of ADHA member day hospitals. All entries will be displayed on poster boards during the Conference for delegates to view and vote for the best People s Choice Award and winners will be announced during the Tuesday program. Good Luck to all those who have entered! SPONSORED BY: Clinical Governance Purchasing & Contracting HR Information Technology Business Development 19

20 Speaker Abstracts & Bios (listed in the order the sessions appear on the program) Tuesday 2.20pm 3.50pm - Health Fund Forum Facilitators: Tim Puyk, ADHA VIC Board Director. Health Fund Forum - this popular session returns again this year allowing Health Funds to talk on topical issues affecting Day Hospitals. Questions will also be welcomed from delegates. Speaker Profile: Chris Wallace, HCF General Manager, Benefits Management. Chris Wallace joined HCF in November 2007 and is the General Manager for Benefits Management. He is responsible for ensuring that HCF members receive access to affordable, high quality health care when and where they need it. Chris has over 25 years experience as a business consultant and executive in general insurance, workers compensation, financial services, and health insurance. Prior to joining HCF, Chris was an Executive Director with Ernst & Young in the Actuarial Services practice where he was an Insurance Economist advising Insurance Regulators, Government departments, Insurers, and Corporations. Chris has a Doctor of Philosophy in Economics specialising in pricing and strategy. He is a fellow of the Australian and New Zealand Institute of Insurance and Finance and is a Certified Insurance Professional. Speaker Profile: Rosie Hailes, AHSA Negotiator & Prosthesis Manager. Following completion of her nursing training, Rosie commenced working in the perioperative arena. She specialised in Orthopaedics at both the Royal Children s Hospital and then Knox Private. Then a move into a Perioperative Management role at The Valley Private and Mitcham Private. A change of direction for the next 8 years was as Clinical Consultant at Medibank Private which also involved negotiating with prostheses suppliers. In 2010, Rosie moved to Australian Health Service Alliance (AHSA) to take up her present role. Speaker Profile: Lisa Lowry, nib Health Provider, Contract & Relationship Manager. Lisa joined nib in 2002 and has held a number of management roles in frontline and operations. Recognised for her knowledge of the health insurance industry and strategic focus, Lisa made the leap into Provider Relations contracting two years ago. Appreciating the importance of private day hospitals in Australia and the services they provide to nib s domestic and international customers, Lisa has been working closely with ADHA members and other stakeholders to better understand and work through the challenges of the current climate. Speaker Profile: Dr Stan Goldstein, MBBS, MHA - Bupa Head of Clinical Advisory, Associate Prof (Conjoint) School of Public Health UNSW, Research Assessor, Bupa Health Foundation and Australian Centre for Health Research. Dr Goldstein has had a longstanding involvement in health services planning, health systems design, translational research, health technology assessment and medical education. Has had over 15 years experience in health services management including roles of Medical Director of major teaching hospitals in Sydney. More recently, as Head of Clinical Advisory at Bupa, he is involved in the promotion of quality health care and health and wellbeing for Bupa members and for the community. He has taken a particular interest in digital health, an example of which has been Bupa s partnership with The George Institute to produce the FoodSwitch app. Stan has worked (with beyondblue) on a national plan to improve perinatal mental health, on the National Pain Strategy, and with other health related NGOs, academics and policy makers. For 7 years, until 2010, he was an appointee of the Minister for Health and Ageing to the Commonwealth Prostheses and Devices Committee. He currently serves as Research Director for the Australian Centre for Health Research and Steering Committee member, the Bupa Health Foundation and lectures in health policy at the University of NSW. Other activities have included research and public health, design of a range of chronic disease management programs, working with the Australian Disease Management Association, 10 years working with the Postgraduate Medical Council of NSW. 20

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22 CORPORATE SPONSORS LOGIQC is a cloud-based quality management system designed to help you manage the key processes relating to quality including continual improvement, document control, internal audit, compliance and incidents. Visit the website at The ADHA and Brand s Surgical Supply (BSS) have been working together since The ADHA-BSS collective purchasing project has been extremely successful in reducing the running costs of independent day hospitals in Australia. The support of ADHA members has helped give us the buying power usually only accessible to large hospital groups on most commonly used medications and consumables. Ethicon has a legacy all its own, but we re part of a broader heritage, as a member of the Johnson & Johnson Family of Companies. Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Sentry Medical, as your preferred consumable supplier via Brands, is a key distributor of surgical and medical consumables to the public and private health care sectors across Australia and New Zealand. For 20 years, Sentry has served the needs of wholesalers, hospitals, general practice and dental surgeries, pharmacies and many more. Sentry maintains control over the manufacturing process ensuring all products comply with stringent quality standards. Totalcare provides a complete front office, clinical, financial and management solution for day surgery facilities, public and private hospitals and their specialists practices. Fully implemented and supported by a team of experienced professionals, Totalcare s integrated suite of health management software modules offers a one-stop solution for healthcare facilities across Australia. Vitramed is an Australian company which distributes and manufactures unique medical diagnostic and therapeutic devices focussed on gastroenterology. 22

23 Sponsor Booths Booth 1 Booth 2 TRADE EXHIBITION Quality Innovation Performance (QIP) LOGIQC Exhibition Opening Times Booth 3 Booth 4 Booth 5 Booth 6 Vitramed Totalcare C.R. Kennedy MEDIROTECT Open on: Sunday: Monday: Tuesday: 5.30pm pm 7.30am pm 8.30am pm Booth 7 Booth 8 Booth 9 Booth 10 Sentry Medical Johnson & Johnson Brand s Surgical Supply and Ulco Medical ACSS & Resolutions Int Pty (SimDay ) ADHA Staff can be found at Trade Stand T40 Trade Exhibitors T1 VIBE T15 Scan Conversion Services T28/ T29 Medline T2 MEDIRedi T16 Houston Medical T30 QML Pathology T3 Ansell T17 Mölynlycke Health Care T31 Ferring Pharmaceuticals T4 Medical I.T. T18 AIR LIQUIDE Healthcare T32 Bosco Medical Australia T5 Direct Control T19 International Standards Certifications (ISC) T33 Ecolab T6/ T7 Medical Devices T20 SARAYA Australia T34 Tool & Instrument Engineering T8 3M T21 CH2 Primary Care T35 Clean Room Garments T9 Australian Council on Healthcare Standards T22 Device Technologies T36/ T37 Sharp ABT T10 McFarlane Medical T23 Regeneus Ltd T38 ScanCARE T11 QPS Benchmarking T24 Medical Wizard T39 HDAA T12 Global-Mark T25 Howard Wright Limited T40 ADHA T13 Department of Human Services - ACT T26 The Community Network T41 Draeger Medical T14 Lateral Medical/Evomed T27 In Vitro Technologies T42 BSI incorporating NCSI T43 Global-Health 23

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25 TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 8 3M Building A, 1 Rivett Road, North Ryde NSW 2113 Tel: Mmedicalaucs.mmm.com Web: Products/Services: 3M is a diversified company and a global leader in healthcare. 3M invents and manufactures effective solutions aimed at improving patient outcomes. BOOTH 10 ACSS - See SimDay on page 33. TRADE STAND 3 Ansell 3/678 Victoria Street, Richmond VIC 3121 Contact: Kath Simpson Tel: [email protected] Web: (No product description given). TRADE STAND 18 AIR LIQUIDE Healthcare 5/476 Gardeners Road, Alexandria NSW 2015 Contact: Hasnaa Moutahir Tel: [email protected] Web: Products/Services: AIR LIQUIDE Healthcare is a market leader in Respiratory Healthcare and Medical Gases, servicing hundreds of Hospitals, Day Surgeries, Dental Practices and Laboratories. TRADE STAND 9 Australian Council on Healthcare Standards (ACHS) 5 Macarthur St Ultimo, Sydney NSW 2007 Contact: Ian McManus Tel: [email protected] Web: Products/Services: The Australian Council on Healthcare Standards (ACHS) is an independent accreditation agency for the health care industry and is a lead developer for quality improvement programs. TRADE STAND 40 Australian Day Hospital Association (ADHA) PO Box 1143, Joondalup DC WA 6919 Contact: ADHA Secretariat - Debbie Pantany, Keeley Berg and Daphne Lavender. Tel: Fax: [email protected] Web: Products/Services: Membership Association for Australian stand alone private day hospitals, private hospitals under 100 beds, individual members and industry members. TRADE STAND 32 Bosco Medical Australia 2/49 Borthwick Ave, Murarrie QLD 4172 Contact: Renata Hiskens Tel: [email protected] Web: Products/Services: Bosco Medical Australia has been committed to supplying life sustaining products and equipment with the Australian Health Industry. 25

26 TRADE EXHIBITION LISTING (listed alphabetically) BOOTH 9 Brand s Surgical Supply (BSS) Contact: Richard Holzer Tel: E: [email protected] Web: Products/Services: BSS is the Premier supplier of discounted pharmaceuticals and medical consumables to ADHA members. We have strong partnerships with SARAYA Australia, Norgine, Sentry Medical, Ansell, J&J and Becton Dickinson to supply their products to ADHA members at competitive pricing. Our collective purchasing on behalf of the ADHA and our open book pricing policy ensures that our continual growth in volume will result in ongoing price reductions for all members. Additionally, we rebate 1% of sales to ADHA members directly back to the ADHA to assist them in further developing their services. TRADE STAND 42 BSI incorporating NCSI Suite 2, Level 1, 7 Leeds Street, Rhodes NSW 2138 Tel: [email protected] Web: Products/Services: BSI Group is a global organisation that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. TRADE STAND 21 CH2 Primary Care 60 South Park Drive, Dandenong South VIC 3175 Contact: Katherine Campbell Tel: [email protected] Web: Products/Services: CH2 Primary Care is Australia s leading supplier of pharmaceutical, medical consumables and equipment to primary care providers, including Medical Centre and General Practitioners. 26 TRADE STAND 35 Clean Room Garments (CRG) PO Box 443, Plumpton, NSW 2761 Tel: [email protected] Web: Products/Services: Clean Room Garments- Contamination and infection control solutions for over 40 years. Currently launching a new surgical pack range using Reusable Barrier Fabrics, far outweighing ready to use and green linen. BOOTH 5 C.R. Kennedy 80 Kingsford Smith Drive, Albion QLD 4010 Contact: Leigh Ibrahim Tel: / [email protected] Web: Products/Services: C.R. Kennedy have been servicing the Medical Industry for over 75 years. We provide a large range of Capital and Consumable Equipment E.G Medivators (Advantage Plus, Scope Buddy and EndoStore Drying Cabinets), MiFusion, Byrne Medical Procedure Room Products, BOWA Diathermy and Microcam (Capsule Endoscopy). We are also Australian Distributors for Fujifilm Endoscopy and the Service Agents for Pentax, Fujifilm and Olympus Endoscopes. TRADE STAND 13 Department of Human Services Louisa Lawson Building, PO Box 7788, BC ACT 2601 Contact: Joy Laidlaw / Tel: [email protected] Web: Products/Services: Promotion of the benefits of using ECLIPSE with specific consideration of the In Hospital Claiming (IHC) function and future developments in the Hospital Casemix Protocol.

27 TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 22 Device Technologies 8/25 Frenchs Forest Road, French s Forest, NSW 2086 Tel: [email protected] Web: Products/Services: Device Technologies is an Australian owned distributor of technologicallyadvanced medical equipment and consumables. TRADE STAND 33 Ecolab 2 Drake Avenue, Macquarie Park NSW 2113 Tel: Web: Products/Services: Ecolab is the global leader in water, hygiene and energy technologies and services. We offer comprehensive products and programs that are provided in the most sustainable way. TRADE STAND 5 Direct CONTROL 145 Western Avenue, Montville QLD 4560 Tel: Fax: [email protected] Web: Products/Services: An affordable, intuitive and educational business management solution for providers of all disciplines to include IFC, OEC, ECLIPSE and IHC. TRADE STAND 41 Draeger Medical Australia 8 Acacia Place, Notting Hill, VIC 3168 Tel: Free Call [email protected] Web: Products/Services: Dräger is an international leader in the fields of medical and safety technology. Dräger products protect, support and save lives. Visit for more details. TRADE STAND 31 Ferring Pharmaceuticals Pymble Corporate Centre, 20 Bridge Street Pymble, NSW 2073 Tel: / Fax: [email protected] Web: Products/Services: Ferring Pharmaceuticals is a Swiss based research-oriented pharmaceutical company that specialises in the field of Gastroenterology, Urology, Endocrinology and Reproductive Health. TRADE STAND 43 Global-Health 11/607 Bourke Street, Melbourne 3000 Contact: Ashley Bellino Tel: [email protected] Web: Products/Services: Global Health develop e- health solutions that empower clinicians and consumers to work together to improve healthcare. Our vision is to provide better health outcomes through accessible information at the point of care. 27

28 TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 12 Global-Mark Suite 4.07, 32 Delhi Road, North Ryde NSW 2113 Tel: Web: Products/Services: Global-Mark is Australia s leading health certification provider in ISO 9001 healthcare. We have achieved accreditation with both ISQUA and JAS-ANZ to local / international standards. TRADE STAND 39 HDAA Contact: Dawn Skidmore PO Box 365 North Lakes, Brisbane QLD 4509 Tel: [email protected] Web: Products/Services: HDAA provides positive and supportive assessment services. See how we can help Day Procedure Services gain NSQHS Standards accreditation and ISO 9001:2008 certification! TRADE STAND 25 Howard Wright Ltd Contact: Paul Dixon 2 Pariate Road, Bell Block Tel: ext [email protected] Web: Products/Services: Howard Wright Limited is a designer, maker and marketer of medical beds and stretchers. Our purpose is to make human care easier. TRADE STAND 19 International Standards Certifications (ISC) Contact: Lisa Jacques 2/10 Gladstone Road, Castle Hill NSW 2154 Tel: [email protected] Web: Products/Services: International Standards Certification (ISC) is an ACSQHC approved agency for accreditation to the NSQHS, and is also one of Australia s leading certifications and training bodies. TRADE STAND 16 Houston Medical 14/85 Bourke Road, Alexandria Sydney Tel: [email protected] Web: Products/Services: For a seamless patient flow from consultation to the day hospital, Eclipse billing and then a final Export to Xero Accounts for Activity Based Costing. TRADE STAND 27 In Vitro Technologies 7-9 Summit Road, Noble Park Melbourne VIC 3174 Tel: [email protected] Web: Products/Services: In Vitro Technologies Infection Control division offers a portfolio of solutions from cleaning, washing and disinfection through to sterile barrier systems, sterilization and sterile storage. 28

29 TRADE EXHIBITION LISTING (listed alphabetically) BOOTH 8 Johnson and Johnson Medical Contact: Stephen Reid 9 McKechnie Drive, Eight Mile Plains QLD 4113 Tel: [email protected] Web: Products/Services: Working with ADHA members to provide access to J&J trusted product range of Sutures, Biosurgicals, Topical Skin Adhesives, Closed Wound Drainage and Hernia Solutions at competitive prices. TRADE STAND 14 Lateral Medical/Evomed Unit Racecourse Road, Ascot 4007 Tel: [email protected] Web: Products/Services: Lateral Medical provides medical professions and patients with innovative medical products and solutions through experienced representation in all territories within the Australian and New Zealand marketplace. BOOTH 2 LOGIQC 44 Arthur Terrace Red Hill, Brisbane QLD 4059 Contact: Bret Mannison Tel: [email protected] Web: Products/Services: Integrated Solutions is the creator of the LOGIQC quality management system software. LOGIQC is a cloud-based quality management system designed to help you manage the key processes relating to quality including continual improvement, document control, internal audit, compliance and incidents. TRADE STAND 10 McFarlane Medical Contact: Chris Bennett 443 Canterbury Road, Surrey Hills VIC Tel: [email protected] Web: Products/Services: McFarlane; Service for Life. All supplies, lowest prices, best service. Mcfarlane Medical is a major supplier of medical and surgical products to medical clinics, day surgery centres, hospitals and other related organisations throughout Australia. Visit our website to view the full range of products at TRADE STANDS 6 & 7 Medical Devices Pty Ltd Contact: David Armstrong PO Box 255 Concord, NSW 2137 / 76 Tennyson Road Mortlake NSW 2137 Tel: / Fax: [email protected] Web: Products/Services: Medical Devices Pty Ltd is an independent Australian company established in 1991 and operating in all Australian states and territories. We are committed to the supply and support of high quality medical equipment managed by our quality system certified under ISO As our product range has grown over the last 20 years, we have developed specialised skills and equipment to better service key hospital departments of Operating Suite, Intensive Care, Emergency, Radiology and Day Surgery facilities. 29

30 TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 4 Medical I.T. Pty Ltd Contact: Vernon Yates PO Box 501 Carina, QLD 4152 Tel: [email protected] Web: Products/Services: Software systems, specifically for Australian Day Hospitals, providing Electronic Medical Records, Financial Analysis and Reporting, Business Intelligence and Inventory Management. TRADE STAND 24 Medical Wizard Contact: Duminda Weerakoon Suite 6, 9-11 Hamilton Place, Mount Waverley VIC 3149 Tel: [email protected] Web: Products/Services: Wizard software is a fully integrated package including Appointments, Billing, Clinical (EMR), Day Surgery Reporting, Bar code enabled Document Management, Image Capture, ScribeWiz, Secure ing and much more... TRADE STAND 2 MEDIRedi Wyong Road, Lambton NSW 2299 Tel: [email protected] Web: Products/Services: House with No Steps Therapeutic & Medical Packaging Service, MEDIRedi, manufacture and distribute medical and procedure packs to a wide range of clients. Supporting people with a disability. BOOTH 6 MEDIPROTECT Contact: Caroline Holland 11a, 44 Station Rd, Yeerongpilly QLD 4105 Tel: / [email protected] Web: Products/Services: Since September 1999, MEDIPROTECT has grown to become a market leader in innovative insurance solutions for health professionals, medical and affinity groups. A commitment to these markets has seen the company develop unique products such as Commercial and Office Packages for Medical Practices, Dental Practices and Day Surgeries, as well as individual covers for Public Liability and Professional Indemnity. MEDIPRO- TECT also offers the most comprehensive choice of Medical Liability and Professional Risk covers available in today s market. Remembering what it was like to be a small business ourselves, we are committed to providing exceptional services standards no matter what the size of your business. MEDIPROTECT has clients Australia wide and because we specialise in the healthcare industry, our knowledge about you and your business is second only to your own... TRADE STANDS 28 & 29 Medline 6 Coronation Avenue, Kings Park NSW 2148 Contact: Alison McCormack Tel: [email protected] Web: Products/Services: Medline is a leading supplier of health care supplies and services in Australia and New Zealand. Product categories include Surgical, Medical and Patient Care. 30

31 TRADE EXHIBITION LISTING (listed alphabetically) TRADE STAND 17 Mölynlycke Health Care Suite 1.01, 10 Tilley Lane, Frenchs Forest NSW 2086 Contact: Torsten Teubler Tel: Web: Products/Services: Mölynlycke provides singleuse Surgical products including drapes, staffclothing, gloves, custom packs and Wound Care products for chronic and surgical wounds, burns, compression therapy and dermatology. BOOTH 1 Quality Innovation Performance (QIP) PO Box 2058, Milton BC QLD 2058 Tel: [email protected] Web: and Products/Services: Quality Innovation Performance (QIP) is a not-for-profit health promotion charity with significant primary and secondary accreditation and related services. Formed in 2012 as a result of four accreditation organisations merging, QIP is Australia's most comprehensive accreditation business. QIP is an approved accreditation provider under the Australian Commission on Safety and Quality in Health Care s National Accreditation Scheme to accredit day procedure services against the NSQHS Standards. QIP is proud to be a silver sponsor of the. Visit the QIP team at Booth 1 to discuss QIP accreditation for your day procedure services. TRADE STANDS 30 QML Pathology PO Box 2280, Mansfield QLD 4122 Tel: [email protected] Web: Products/Services: One of Queensland and Northern New South Wales leaders in medical diagnostic testing, providing a professional service to patients and the medical community for more than 85 years. TRADE STAND 11 QPS Benchmarking Level 2, 306A Crown Street, Wollongong NSW 2500 Contact: Silvia Holcroft Tel: [email protected] Web: Products/Services: QPS Benchmarking enables your organisation to measure, manage and improve performance against the National Safety and Quality Health Services Standards in critical areas including patient care, consumer engagement, infection control, safety and staff competencies. TRADE STAND 23 Regeneus Ltd 77 Ridge Street, Gordon NSW 2072 Tel: [email protected] Web: Products/Services: HiQCell treatment by Regeneus is Australia s leading clinical treatment utilising adipose-derived stem cells for osteoarthritis and tendinopathy. 31

32 TRADE EXHIBITION LISTING (listed alphabetically) BOOTH 10 Resolutions Int Pty Ltd & SimDay (ACSS) PO Box 2060, Mansfield DC QLD 4122 Contact: Debbie Abbott Tel: Web: Products/Services: Resolutions (Int) is a health information consultancy. Services include clinical coding, auditing, training, IT web based solutions and risk management. TRADE STAND 15 Scan Conversions Services QLD 143 Charlotte Street, Brisbane QLD 4000 Contact: Chris Carr Tel: [email protected] Web: Products/Services: Innovative document scanning and digital workflow solutions including digitisation of patient records, sterilisation reports, office documents, electronic mailroom solutions and much more. TRADE STAND 20 SARAYA Australia Pty Ltd 8 Northumberland Road, Caringbah NSW 2229 Contact: Stephen Longworth Tel: / [email protected] Web: Products/Services: SARAYA is a global leader in killing bacteria and virus on hands and surfaces in Healthcare facilities. Achieving hand hygiene compliance with innovative and environmental formulas that are gentle on the skin and effective against pathogens, Combined with our unique No-Touch dispensing systems, giving consistent measurable results. The Power to stay healthy is in your hands. TRADE STAND 38 ScanCARE Pty Ltd PO Box 180 Varsity Lakes, Queensland 4227 Contact: Dion Purcell Tel: [email protected] Web: Products/Services: ScanCARE - The highest standard of Perioperative Activity Tracking, Quality Management and Traceability. Real-time control of finances. Unrivalled positive impact on investment. BOOTH 7 Sentry Medical PO Box 6820, Wetherill Park NSW 1851 Contact: Kerrie Howell / Tel: [email protected] Web: Products/Services: Sentry Medical is one of the consumable partners with Brand s Surgical Supplies, for the current ADHA supply contract. We supply a large range of surgical and medical consumables to ADHA facilities across Australia. Sentry Medical is also a key distributor and manufacturer of surgical and medical consumables to both the public and private healthcare sectors across Australia and NZ. TRADE STANDS 36 & 37 Sharp ABT 25 Turbo Drive, Coorparoo QLD 4151 Contact: Esther Smith / Tel: [email protected] Web: Products/Services: Sharp ABT - Australia's largest independent Sharp Multi-Functional Device Dealer and Servicer throughout Queensland, combined with our intelligent software packages we can offer your business, tomorrow s technology today! 32

33 TRADE EXHIBITION LISTING (listed alphabetically) BOOTH 10 SimDay (ACSS) & Resolutions Int Pty Ltd Unit 35/46-50 Wellington Road, South Granville NSW 2142 Contact: Adam Hartikainen or Michael Rodrigues Tel: / [email protected] Web: Products/Services: SimDay is a market leading patient administration system specifically designed for day surgeries and private hospitals. PreAdmit is a customisable Pre- Admission system designed to streamline admissions, creating a smoother experience for both the patient and hospital. TRADE STAND 34 Tools & Instrument Engineering Unit 2/1 Kortum Drive, Burleigh Heads QLD 4220 Contact: James Osborne / Tel: [email protected] Web: Products/Services: Specialised Services for the Repair, Service and Management of all Surgical Instrumentation. BOOTH 4 Totalcare (Equipoise) PO Box 389, Virginia BC QLD 4014 Contact: Nat Wong / Amanda Keir Tel: / E: [email protected] Web: Products/Services: Totalcare provides a complete front office, clinical, financial and management solution for day surgery facilities, public and private hospitals and their specialists practices. Fully implemented and supported by a team of experienced professionals. Totalcare s integrated suite of health management software modules offers a one-stop solution for healthcare facilities across Australia. TRADE STAND 26 The Community Network PO Box 194, Nerang QLD 4211 Contact: Paul Simpson / Tel: [email protected] Web: Products/Services: Digital Notice Boards and advertising. BOOTH 9 Ulco Medical Contact: Kevin Scrimshaw / Tel: [email protected] Web: Products/Services: Ulco Medical is a leading supplier of operating theatre solutions, including pendants (service columns), operating theatre tables and lights, anaesthesia machines and patient monitoring solutions. Full turn-key solutions coming soon! TRADE STAND 1 VIBE Group Level 5, 181 Fitzroy Street, St Kilda VIC 3182 Contact: Matthew Cameron Tel: [email protected] Web: Products/Services: IT Managed services provider specialising in the medical industry. BOOTH 3 Vitramed 7A, 256 New Line Road, Dural NSW 2158 Contact: Julie Simmons Tel: [email protected] Web: Products/Services: Vitramed is an Australian company which distributes and manufactures unique medical diagnostic and therapeutic devices focussed on gastroenterology. 33

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35 ADHA Registration Desk Opening On: Sunday: 5.30pm pm Monday: 7.30am pm Tuesday: 8.30am pm ADHA Staff can also be found at Trade Stand T40 ATM There are two ATM s on site at the GCCEC (Kwikcash machines). These are located on the ground floor in the foyer area located between the Arena and the Exhibition Halls. Broadbeach shops With newsagency, pharmacy, grocer etc. the Broadbeach Shops are across the road from the main entrance on the GC Highway. Jupiter s Hotel and Casino is also connected directly to the GCCEC by an undercover elevated walkway. Car Parking All day parking at the GCCEC is a $10.00 flat rate. Conference Dinner Tickets will be given out at the time of registration to all delegates who registered indicating they would be attending. These tickets should be given to ICMS staff on arrival at dinner, Foyers (E&F) in the GCCEC. Conference Sessions All sessions are held in the GCCEC Central Rooms A, B and C Ground Floor. CPD Points Attendance at our full conference will give you 10 hours and 55 minutes towards your CPD. An attendance certificate will be provided for every delegate at the time of registration at the Registration Desk. Dress Code Smart casual attire is suggested for all conference sessions and the Welcome Reception. Conference Dinner requires Smart Evening Wear (i.e. no jeans). Mobile Phones As a courtesy to speakers and fellow delegates, mobile telephones and pagers MUST be turned off while sessions are in progress. Name Badges Your name badge is your entry to the Congress sessions, morning/afternoon teas and lunches. Please ensure you wear your name badge at all times and if lost please see the ADHA or ICMS Australasia staff on the Registration Desk for a replacement. Pharmacy The closest pharmacy is located in the Oasis Shopping Centre located in Broadbeach (across the road from the GCCEC) - see map on page 3. Possessions Please be mindful that the GCCEC is a public place and ADHA does not take any responsibility for lost or stolen possessions so please keep them with you. Smoking Policy There is no smoking permitted anywhere in the Gold Coast Convention and Exhibition Centre. Speaker Presentations Speakers are asked to check in with the ADHA Registration Desk prior to their presentations. An IT Technician is available to assist with presentations. Local Buses Buses run both North to Southport and South to Tweed Heads. Bus numbers for the stop outside GCCEC are 700, 702, 703 and TX1, see map on page 36. For timetables and journey planners go to Taxis There is a taxi rank located at the main entrance (bookings required). Bookings can be made via or alternatively via the GCCEC Reception Desk. 35

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37 NOTES Please Note: The information in this document is correct at the time of printing and errors that may occur are unintentional. However, the Committee reserves the right to update and change the program as may be needed or unavoidable without notice. 37

38 NOTES Please Note: The information in this document is correct at the time of printing and errors that may occur are unintentional. However, the Committee reserves the right to update and change the program as may be needed or unavoidable without notice. 38

39 Delegate Feedback Form - ADHA Conference Rating Scale 1 VERY POOR (not worth attending) 2 POOR (nothing new and did not reinforce my concepts) 3 AVERAGE (some new information & did reinforce my concepts & knowledge) 4 GOOD (covered the subject matter well and I enjoyed the presentation) 5 EXCELLENT (I learned a lot from the presentation) 6 EXCEPTIONAL (left me excited with the concept presented) N/A I DID NOT ATTEND THIS PRESENTATION Monday 26 August Please circle one rating only per speaker Plenary Session 1 Session Speakers and Titles N/A Jane Griffiths, Opening & Welcome N/A Margie McIntyre, Keynote Address - Leading through challenging times N/A Rachel Drew, Dealing with Difficult employees Plenary Session N/A Sheila Matete-Owiti & Janet Grant, Pilot testing of the National Core Common Patient Experience Questions for Day Surgeries N/A Margaret Banks, Open Disclosure N/A Margaret Banks, National Quality & Safety Standards N/A Anne Crouch, National Quality & Safety Standards N/A Alison O Brien, National Quality & Safety Standards Plenary Session N/A Dr Tony Sherbon, Efficient costing for standalone Day Hospitals N/A Julia Smith, Efficient costing for stand-alone Day Hospitals N/A ADHA Member Value Committee session Plenary Session N/A Ken Warren, Difficult conversations made easy Any comments on Day 1 Sessions or speakers: PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 40)

40 Delegate Feedback Form - ADHA Conference Rating Scale 1 VERY POOR (not worth attending) 2 POOR (nothing new and did not reinforce my concepts) 3 AVERAGE (some new information & did reinforce my concepts & knowledge) 4 GOOD (covered the subject matter well and I enjoyed the presentation) 5 EXCELLENT (I learned a lot from the presentation) 6 EXCEPTIONAL (left me excited with the concept presented) N/A I DID NOT ATTEND THIS PRESENTATION Tuesday, 27 August Please circle one rating only per speaker Plenary Session 1 Session Speakers and Titles N/A Jane Griffiths & Romy Baker, Feedback and progress on Deloitte s Report N/A The Hon Lawrence Springborg MP Plenary Session N/A Jenny Bichel-Findlay, Benchmarking and Clinical Indicators in our changing environment N/A Slade Logan, NPBC N/A George Neale, NPBC N/A Julie Pescod, NPBC N/A Susan Dusting & Pauline Cleary, Presenting the experience of converting to a paperless hospital N/A Dr Richard Smith, Development of paperless records and architectural awards N/A Julie Baker & Heather Machin, Presentation of the annual ADHA Smart Ideas Awards for. Plenary Session N/A Tim Puyk, Facilitator - Health Fund Forum N/A Chris Wallace, HCF, Health Fund Forum N/A Rosie Hailes, AHSA, Health Fund Forum N/A Lisa Lowry, nib Health, Health Fund Forum N/A Dr Stan Goldstein, BUPA, Health Fund Forum. PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 40)

41 Delegate Feedback Form - ADHA Conference Tuesday, 27 August - continued Please circle one rating only per speaker Plenary Session 3 - continued Session Speakers and Titles N/A Jane Griffiths, Conference Close & Invitation to next year. Any comments on Day 2 Sessions or speakers: SOCIAL FUNCTIONS - please circle your answer Welcome Reception & Trade Exhibition (Sunday 25 August, 5.30pm pm) Did this function allow you to socialise with your peers as you would have wished? Yes No Did it allow good interaction with Trade Delegates? Yes No Is this a function you would wish to repeat at future conferences? Yes No ADHA CONFERENCE DINNER Monday 26 August (7pm drinks, 7:30pm dinner) I would rate the food at the Conference Dinner: Poor Good Excellent I would rate the venue for the Conference Dinner: Poor Good Excellent I would rate the Band at the Conference Dinner: Poor Good Excellent General In relation to the Conference Venue: I would rate the overall service: Poor Good Excellent I would rate the morning and afternoon tea and lunches: Poor Good Excellent In relation to the general organisation of the : I would rate the marketing of the conference: Poor Good Excellent I would rate the organisation of conference registrations by ICMS Australasia: I would rate the overall organisation of the conference by the Committee: Poor Good Excellent Poor Good Excellent PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 40)

42 Delegate Feedback Form - ADHA Conference Please circle your answer I would rate the service received from the ADHA Registration Desk: Poor Good Excellent I would rate the overall content of the program: Poor Good Excellent Given the different interests of delegates, I would rate the balance of the program: Poor Good Excellent 2014 Please suggest any topics you would like to see covered in our conference next year or suggest any improvements you would like to see next year for any aspect of the conference? Locations for future s from 2015 and beyond If our future conference were held in the following locations (other than the locations previously visited which have been QLD, Sydney, would these places interest you and would you attend? Conference Regional NSW (ie, Hunter Valley, Coffs Harbour, Port Macquarie - latter 2 are serviced by an airport) Yes No Adelaide Yes No Perth Yes No Darwin Yes No Canberra Yes No Any other general comments: How would you describe your principal position? Please tick the most appropriate. CEO Financial Manager Practice Manager Doctor/Owner Trade Delegate DON Clinical Manager Office Manager Nurse Clerical/Reception Staff Please tear off and hand in this Delegate Feedback Form to the ADHA Registration Desk at the Conference or to the ADHA Trade Stand (T40) it can be mailed after the conference to: ADHA, PO Box 1143, Joondalup DC, WA 6919 Thank you for taking the time to complete this survey which is appreciated. PLEASE TEAR OUT AND HAND TO REGISTRATION DESK OR ADHA STAFF (Stand 40)