Enterprise Network Outsourcing

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1 Enterprise Network Outsourcing Transformation of the enterprise environment into a converged voice, video and data network platform requires a strategic outsourcing partner qualified to minimize risk, reduce costs, and optimize the performance of large-scale business initiatives.

2 The competitiveness of the current market environment has enterprise organizations rethinking the role of network infrastructure and seeking competitive advantage by outsourcing their network operations. Alcatel-Lucent Enterprise Network Outsourcing provides solutions tailored to your complex network environment via a single-sourced, quality-focused model built using a proven methodology. Established expertise in building carrier networks combined with ongoing business with numerous enterprise customers around the world gives Alcatel-Lucent the experience and leadership to help you achieve your business and financial goals. 2 Alcatel-Lucent Enterprise Network Outsourcing

3 Transforming the network to meet today s challenges and build tomorrow s business Adapting to the changing nature of the competitive environment makes evolving to a next-generation network essential. With pressure mounting to control capital and operating expense, tame network complexity, and keep pace with rapid technology change, more and more enterprises see outsourcing as a way to address these challenges. It makes sense: Executives expect outsourcing to save enterprises upwards of 20% on operating costs while simultaneously helping them increase employee productivity and improve customer satisfaction. According to our U.S. WAN Manager Survey, adoption of outsourcing services appears robust. From 2004 to 2005, those responding that they were planning to outsource in the next 12 months jumped to 38% from 32%... Demand for the outsourcing of a company s network/it infrastructure appears to be driven mainly by cost reduction, the ability to refocus resources on the core business, and increases in the availability of the network. -IDC Report, Enterprise Network Outsourcing: Big Challenges Lie Ahead, September 2006 Outsourcing is also proving the most viable economic and technical option for helping enterprises meet critical business initiatives. These include implementing technology that provides a survivable platform with room for growth; cost-effectively delivering converged voice and data services across multiple locations; providing ubiquitous access to services independent of devices and network types; and meeting committed network service levels. Entrust your Enterprise Network Outsourcing to Alcatel-Lucent, and you gain a strategic partner that s as committed to the successful transformation of your business as you are. The network management services contract [with Alcatel- Lucent] will help us contribute to Cap Gemini Energy s commitment to better service, improved competitiveness and reduced operating costs. The agreement will also help us provide the same type of services to other energy and utility companies in North America. -Bob Pryor, CEO, Cap Gemini Energy Alcatel-Lucent Enterprise Network Outsourcing 3

4 A comprehensive methodology that reduces complexity and uncertainty end-to-end, ensuring superior Enterprise Network Outsourcing solutions Alcatel-Lucent leverages a proven approach to Enterprise Network Outsourcing that provides tailored solutions for your complex environment and helps you achieve your goals. From consulting and designing, through integration and deployment, to maintenance and operation, Alcatel-Lucent s breadth of services is unrivaled. We define viable and secure solutions, create and implement them, and deliver operational excellence throughout the entire process. In other words, we focus on your network so you can focus on your customers. 4 Alcatel-Lucent Enterprise Network Outsourcing

5 Solution Highlight: Telecom Expense Management When the climate is this competitive, enterprises need a way to optimize and monitor the costs and performance of their telecommunications services. That s where Telecom Expense Management comes in. It s a proven business-driven approach for assessing voice and data network requirements to achieve maximum cost containment and improved network allocation. From identifying usage patterns and maximizing utilization to brokering discussions with potential service providers, Telecom Expense Management helps enterprises address their most pressing business needs. A critical element in the Alcatel-Lucent approach to Enterprise Network Outsourcing is Telecom Expense Management a tool proven to help you assess and evaluate the costs of enterprise voice and data telecommunications services. With Telecom Expense Management, we deliver: Integration of voice and data network resources with corporate objectives A single integrated solution for planning, procuring, deploying and managing voice and data network infrastructures More effective management of telecommunications assets, with a focus on cost containment and improved network utilization and performance Alcatel-Lucent Enterprise Network Outsourcing 5

6 Turning Enterprise Network Outsourcing into successful strategic partnerships CAPGEMINI Acting as strategic partner to minimize complexity and reduce costs Alcatel-Lucent has delivered network consulting, design and management services to help meet critical business objectives, including: Transformation of CapGemini s 250+-site, multivendor infrastructure into converged NGN serving more than 10,000 users Reduction of operating expenses by more than 30% over nine years Optimization of network performance and management to raise productivity and meet SLA targets S A N F R A N C I S C O A I R P O R T Delivering comprehensive management of the communications infrastructure Management of all critical elements of the local loop, including LAN, routers, and application servers, as well as installation and maintenance of network management systems Monitoring airport systems and monitoring, maintaining, and provisioning of the multivendor network within the airport campus Provision of direct interface with LEC/CLEC on all circuits A L C AT E L - L U C E N T E N T E R P R I S E N E T W O R K Managing our own global network means we will have no problem managing yours Management of an integrated voice/data network supporting our presence in more than 130 countries around the world Able to leverage the deep expertise gained from running a Fortune 250 Enterprise Network 6 Alcatel-Lucent Enterprise Network Outsourcing

7 O U R E N T E R P R I S E N E T W O R K O U T S O U R C I N G C R E D E N T I A L S Alcatel-Lucent Unique Value A successful Enterprise Network Outsourcing relationship requires a strategic partner that can help your organization achieve its goals. Alcatel-Lucent is that partner. Leveraging world-class resources and proven expertise in implementing Next Generation Networks, its Enterprise Network Outsourcing solutions support your most important business imperatives. Transform technology and innovate for the business: Alcatel-Lucent knows not only how enterprises can use technology to differentiate from competitors but how to implement that technology in a way that provides a survivable platform and ensures room for growth. What s more, its approach delivers ongoing operational cost savings of upwards of 20% a year. Reduce operational complexity: Alcatel-Lucent meets the need of enterprises to support a broad range of equipment, applications and technology. With experience and expertise in managing and operating large-scale networks, it knows how to help enterprises cost-effectively integrate voice and data services across multiple locations. Increase productivity: Alcatel-Lucent enables the tailored communications that allow for empowered decision-making, by helping enterprises implement ubiquitous access to services independent of devices and network types. Improve security and reliability: Alcatel-Lucent helps enterprises ensure network security and reliability regardless of geographic boundaries. Its outsourcing solutions make protection of corporate and intellectual assets a priority, even while delivering improved customer operations and committed network service levels. Unparalleled experience and expertise Multi-technology, multivendor industry experts averaging more than 20 years of experience A single-sourced global solution, simplifying contact points and providing clear accountability Currently managing more than 60 networks supporting 90+ million subscribers around the world A breadth of services that gives us the flexibility to meet client challenges A proven history and established reputation: Networks are our business Industry leadership and pioneering research Comprehensive services across all dimensions of the Next Generation Network from planning and design to implementation and management Client-driven solutions supporting all dimensions of wireless and wireline networks Best-in-class quantitative analysis business modeling tools that provide objective recommendations End-to-end, multivendor approach Operational processes established through thousands of multi-vendor customer engagements 10 world-class Global Network Operating Centers and more than 15 data centers providing 24X7 support across all continents Maintenance experience spanning more than 1,600 products from nearly 300 vendors Alcatel-Lucent s Enterprise Network Outsourcing is built on a proven approach to providing tailored solutions for complex environments. We can help you minimize expense and maximize financial performance, mitigate the risk associated with large-scale business initiatives, and make a seamless migration to the technology essential to next-generation networking. Alcatel-Lucent Enterprise Network Outsourcing 7

8 Alcatel, Lucent, Alcatel-Lucent and Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein Alcatel-Lucent. All rights reserved. SBG ENO (01/08)

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