Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer

Size: px
Start display at page:

Download "Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer"

Transcription

1 Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer experience

2 Leading the telecommunication, media and entertainment business, Telecom Italia is taking its reputation for innovation to the next level with the adoption of an integrated multimedia service center for all the fixed and mobile customers. The new platform integrates digital content from a wide range of providers into a unified catalog offering video, music, books and games. Based on Accenture Video Solution software, this new platform is on trend meeting customer demands for seamless access to content, while providing the company with must-have agility in a digital world. 2 3

3 Overview Italy s largest telecommunications company, Telecom Italia is also active in the media and manufacturing industries. The company operates fixed broadband and telephone services in Italy and mobile phone services in Italy and Brazil through its TIM subsidiary. Reinventing its business in the digital era, Telecom Italia must keep pace to fulfill the ever-changing needs and desires of its customers, in order to capitalize on the opportunities generated by new technologies. Customers demand for seamless access to multimedia content call for a new approach, supported by unified platforms that can provide a truly convergent, high-quality and personalized user experience, replacing legacy capabilities built as vertical service silos. 4 5

4 Opportunity In 2010, Telecom Italia launched CUBOSUITE, its over-the-top (OTT) digital offering for the consumer market, composed of a video-only service ( Cubovision ), new dedicated channels for music ( Cubomusica ), e-books ( Cubolibri ) and games ( Cubogiochi ). The service was available via 13 different types of devices, including ios, Android and SmartTV. In 2013, Telecom Italia changed its multimedia services brand to TIMsuite (TIMvision, TIMmusic, TIMreading and TIMgames). However, as the market developed, Telecom Italia needed a rapid evolution of the customer offering, converging the OTT suite towards a single, integrated multimedia service center. Besides meeting customer demands for a converged user experience, this unified approach to multimedia services would help drive increased bandwidth usage one of the company s key objectives. Other benefits from the new platform would be reduced total cost of ownership, faster time to market to launch new services and capabilities, and increased ability to create, bundle and target multiple personalized content offerings at different price points, across multiple screens. With this integrated platform in place, Telecom Italia would have an unprecedented opportunity to grow multimedia service consumption across its fixed and mobile customer base. The ability to provide a convergent user experience would differentiate the company from its competitors and help establish closer, more durable relationships with the audience. In a market where personalization has become an essential requirement for content service providers, this would be a key capability. 6 7

5 Solution Telecom Italia selected Accenture to evolve its OTT service platforms into a unique, multimedia service center based on Accenture Video Solution (AVS). The new integrated TIMSUITE service provides fixed and mobile customers with a seamless and enhanced user experience to consume digital content. Seeking to transform its OTT service platforms for videos, music, e-books and games into a single multimedia platform, Telecom Italia needed a partner with a proven track record in digital service management and delivery of innovative video services. Having worked with Accenture since 2003 to build, deploy and operate the IPTV platform, Telecom Italia was already aware of Accenture s deep digital video specialization, global industry understanding and knowledge of communications network technologies. On top of this, the company chose Accenture Video Solution (AVS) to implement an industry standard multimedia service center, providing its customers with a seamless multi-device user experience to access content. With this in mind, Telecom Italia selected Accenture as its partner for the transformation ahead. Telecom Italia and Accenture started working together in May The immediate priority was to implement AVS as the foundation for Telecom Italia s converged multimedia service center. An innovative digital content platform, AVS would be the engine to deliver seamless, content-rich and high-quality user experiences to multiple types of device. As a preintegrated platform based on Accenture-owned software components, AVS manages the entire integrated content and business workflow around OTT, enabling service management, delivery and monetization within the same solution. Key features of the implementation included adaptation of AVS to Telecom Italia specifications, along with transformation from the existing TIMSUITE OTT service platforms to the new consolidated platform. The immediate objective was to carry out an in-depth assessment of the video architecture and design that would be required for the new integrated service. Critical to ensuring a rapid, seamless implementation, this stage of the project focused on gathering and understanding Telecom Italia s strategic objectives for its integrated multimedia service center, assessing the company s as is technology architecture and defining the to be architecture blueprint. With this initial phase concluded, the Accenture and Telecom Italia teams began working together to deploy the new solution in a complex framework where AVS and Telecon Italia legacy systems had to be integrated in the new service delivery platform. The implementation was performed by the Accenture team working on-site with the Telecom Italia team, supported by specialists from Accenture s Italy-based AVS center. In what was an extremely demanding project, perhaps the biggest challenge of all was the integration of different content providers in the new multimedia service center, to deliver content anytime, anywhere and to multiple devices. In total, the combined TIMvision catalog contains over 6,000 videos and 12 million songs. As well as delivering immediate benefits through converged access to digital content, the new multimedia service centre provides Telecom Italia a future-ready platform for growth, as Daniela Biscarini (Head of Multimedia Entertainment at Telecom Italia) explains: As a fully integrated service, TIMSUITE gives our customers easy access to all their digital content needs. And because it s almost infinitely scalable, we can extend this offering as our digital catalog continues to grow. With Accenture Video Solution, we found the platform we needed to make this happen and working with Accenture, we were able to proceed rapidly towards launch and all the benefits that this will bring to our business. 8 9

6 Key Results: Results By providing consumers integrated access to all their digital content needs, Telecom Italia s new multimedia service center will drive increased broadband usage, as well as reducing total cost of ownership and accelerating time to market to launch new services and capabilities. Telecom Italia was ready to take its offering to market within a very stringent timeline. The new platform provides a single central management point to control the entire user experience. With the implementation phase of the project completed within a challenging time frame, Telecom Italia was able to take the new offering to market by 2014, leveraging AVS s high level of industrialization. Thanks to the extensive content catalog and distribution now fully available in the cloud, Telecom Italia can deliver a faster and improved customer experience, while driving costs down. Telecom Italia benefits from a reduced total cost of ownership with greater flexibility to offer a large selection of titles at competitive prices. The new platform provides a single Central Management Point to control the entire user experience. Though the Central Management Point the TIMSUITE team can ingest new content, create ad-hoc campaigns, push higher margin content and test new features and content before deploying changes to the audience. Telecom Italia can also run special campaigns, offer trial periods and create dynamic discount policies for individual users. Thanks to the implementation of an integrated multimedia content center, Telecom Italia can now provide a compelling and differentiated consumer experience, positioning the company for future growth. With its extensive content catalog and distribution, Telecom Italia can deliver a faster and improved customer experience, while driving down costs. Giuseppe Capuozzo, Managing Director at Accenture responsible for Multimedia Entertainment, sums up: As consumer behaviors continue to evolve, the ability to provide a converged gateway to all consumers digital content needs is becoming a must-have capability. With the successful go-live of the new multimedia service, Telecom Italia has taken its digital credentials to the next level and raised the bar for digital excellence in Europe and beyond

7 About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 319,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become highperformance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, Its home page is Accenture Project Team Massimiliano Monaco Managing Director Giuseppe Capuozzo Managing Director Orlando Onorato Senior Manager Copyright 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.

Accenture Video Solution attracts more than 1 million users for Italy s leading broadcaster s Premium Play OTT-TV service

Accenture Video Solution attracts more than 1 million users for Italy s leading broadcaster s Premium Play OTT-TV service Accenture helps Mediaset launch Premium Play a groundbreaking, multi-device, Over-the-Top TV service and maintain high performance with ongoing innovative offerings Accenture Video Solution attracts more

More information

Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time

Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time Accenture leverages Accenture Video Solution to help KPN be Over-the-Top in the Dutch TV market in record time 1 About KPN KPN is a leading information and telecommunications provider in the Netherlands,

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen Operating from the middle of the digital economy: Integrated Digital Service Providers By Ed Bae, Sumit Banerjee and Tom Loozen 2 Operating from the middle of the digital economy: Integrated Digital Service

More information

Accenture CAS: Solution Implementation Making change happen

Accenture CAS: Solution Implementation Making change happen Accenture CAS: Solution Implementation Making change happen Rooted in a strong culture of client service and success, our smart, committed and experienced professionals collaborate as global teams to create

More information

Technology Consulting. Infrastructure Consulting: Network Technology

Technology Consulting. Infrastructure Consulting: Network Technology Technology Consulting Infrastructure Consulting: Network Technology Page Heading Network Technology: Enabling high performance Page Sub Title through greater efficiency and agility Today s market can be

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

BT Sport. Title Placeholder Left Aligns to a in. accenture and May Move Vertically. Digital Game Changers

BT Sport. Title Placeholder Left Aligns to a in. accenture and May Move Vertically. Digital Game Changers BT Sport Gray background is only to allow visibility of all elements on page. Delete as needed. Digital Game Changers Turn off NOTES in Layers menu to eliminate these notes. Greater Than Lockup: Maintain

More information

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY

DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Accenture Architecture Services DEVOPS: INNOVATIVE ENGINEERING PRACTICES FOR CONTINUOUS SOFTWARE DELIVERY Development Operations WHAT IS DEVOPS? IT delivery supporting the new pace of business Over the

More information

How high velocity enterprises are changing the game. Powered by a new role for their enterprise systems

How high velocity enterprises are changing the game. Powered by a new role for their enterprise systems How high velocity enterprises are changing the game Powered by a new role for their enterprise systems 2 How high velocity enterprises are changing the game Contents How high velocity enterprises are changing

More information

The power of collaboration: Accenture capabilities + Dell solutions

The power of collaboration: Accenture capabilities + Dell solutions The power of collaboration: Accenture capabilities + Dell solutions IT must run like a business grow with efficiency, deliver results, and deliver long-term strategic value. As technology changes accelerate

More information

Accenture Interactive Joint Point of View with Adobe. Making it Relevant Optimizing the Digital Marketing Experience

Accenture Interactive Joint Point of View with Adobe. Making it Relevant Optimizing the Digital Marketing Experience Accenture Interactive Joint Point of View with Adobe Making it Relevant Optimizing the Digital Marketing Experience Making it Relevant Optimizing the Digital Marketing Experience Digital is no longer a

More information

Achieving high performance in the media and entertainment industries through application outsourcing

Achieving high performance in the media and entertainment industries through application outsourcing Achieving high performance in the media and entertainment industries through application outsourcing Companies operating in today s global commerce rely on business application systems to energize supply

More information

Cloud-based architectures help Discovery Networks International plan for growth and changing business needs

Cloud-based architectures help Discovery Networks International plan for growth and changing business needs Cloud-based architectures help Discovery Networks International plan for growth and changing business needs Discovery Networks International (DNI) wanted a more scalable, flexible and cost effective hosting

More information

Unlocking potential with SAP S/4HANA

Unlocking potential with SAP S/4HANA Unlocking potential with SAP S/4HANA 2 Unlocking potential with SAP S/4HANA For businesses looking to take advantage of an always-on, digitally-connected and Big Data-driven world, Accenture has developed

More information

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce.com. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce.com Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting

More information

Our core strengths can be found at the intersection of several competencies

Our core strengths can be found at the intersection of several competencies Accenture Mobility Helping clients embrace mobility as a transformational strategy to deliver real, measurable, and sustainable improvements in business performance Overview Mobile technologies are transforming

More information

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services Alcatel-Lucent 5920 Multimedia Content Manager Complete system for launching and monetizing multiscreen, multimedia content services The Alcatel-Lucent 5920 Multimedia Content Manager (MCM) is the one

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Accenture HR Audit and Compliance as-a-service

Accenture HR Audit and Compliance as-a-service Accenture HR Audit and Compliance as-a-service Accenture HR Audit and Compliance as-a-service How can we help? Increase productivity Rapidly address quality, security and compliance in your HR operations

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

Accenture Software for Banking Agile development platforms for an agile multichannel bank

Accenture Software for Banking Agile development platforms for an agile multichannel bank Accenture Software for Banking Agile development platforms for an agile multichannel bank Banks are pushing harder than ever from a business perspective to become agile and flexible in their product development,

More information

G-Cloud III Services Service Definition Accenture Cloud Integration Services

G-Cloud III Services Service Definition Accenture Cloud Integration Services G-Cloud III Services Service Definition Accenture Cloud Integration Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 5 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6

More information

Cloud computing empowering your digital transformation

Cloud computing empowering your digital transformation Cloud computing empowering your digital transformation What is cloud computing? Cloud brings everything as a service. With more simplicity, more scalability and optimized costs, cloud enables your organization

More information

Technology. Accenture Infrastructure Outsourcing Services

Technology. Accenture Infrastructure Outsourcing Services Technology Accenture Infrastructure Outsourcing Services 2 Accenture Infrastructure Outsourcing Services enable organizations to create a more cost-effective and responsive IT infrastructure one that not

More information

Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale

Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale Accenture and SAP: Delivering Visual Data Discovery Solutions for Agility and Trust at Scale 2 Today s data-driven enterprises are ramping up demands on their business intelligence (BI) teams for agility

More information

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience Wealth and Asset Management Services Spotlight Redefining the Wealth Management Client Onboarding Experience Why is Client Onboarding an Imperative? As competition in the wealth management industry becomes

More information

Digital Acceleration Center Singapore. Inspire. Envision. Transform

Digital Acceleration Center Singapore. Inspire. Envision. Transform Digital Acceleration Center Singapore Inspire. Envision. Transform Responding to what s ahead. Faster. Digital is nothing short of a revolution. With technology lifecycles reducing and an increasingly

More information

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk

G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk G-Cloud II Services Service Definition Accenture Cloud PaaS Implementation Services AWS Beanstalk 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 3 3. Assets and Tools... 4 4. Outcomes...

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

Is your outdated billing system costing you time and money?

Is your outdated billing system costing you time and money? Duck Creek Billing Is your outdated billing system costing you time and money? In a dynamic marketplace, being agile is essential to property and casualty (P&C) insurers that want to grow their business.

More information

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey Claims 2.0: Rethinking High Performance in Claims White Paper Changing Channels Accenture Multi-Channel Distribution Insurance Consumer Survey Effective multi-channel distribution: the solution to an ever-changing

More information

Going Boldly from the Golden Age into the Digital Future of Media and Entertainment. How Warner Bros. and Accenture Did It

Going Boldly from the Golden Age into the Digital Future of Media and Entertainment. How Warner Bros. and Accenture Did It Going Boldly from the Golden Age into the Digital Future of Media and Entertainment How Warner Bros. and Accenture Did It Warner Bros. Entertainment a household name among consumers and industry peers

More information

Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture

Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture Mediaset launches first OTT-TV offering on gaming console in Italy with Accenture Delivering high performance by increasing addressable market with an innovative application for Microsoft Xbox 360, featuring

More information

Critical times for customers require exceptional service. Can your claims system deliver?

Critical times for customers require exceptional service. Can your claims system deliver? Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during

More information

Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2

Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2 Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2 Enrich the user experience and build more valuable customer relationships by delivering personal, seamless and social multiscreen video services Embrace

More information

Technology. Accenture Network Technology Services

Technology. Accenture Network Technology Services Technology Accenture Network Technology Services 2 Accenture helps clients achieve high performance with endto-end network solutions that drive agility, productivity and efficiency. Today s CIOs are driven

More information

Accenture Technology Consulting. Clearing the Path for Business Growth

Accenture Technology Consulting. Clearing the Path for Business Growth Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

More information

Playing to Win. Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions

Playing to Win. Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions Playing to Win Accenture and Salesforce.com Optimize Customer Experiences with Service Cloud Solutions An organization s ability to acquire and retain high-value customers has long been a cornerstone of

More information

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility

Modernizing your annuity platform to reduce costs, improve customer service and increase business agility Modernizing your annuity platform to reduce costs, improve customer service and increase business agility 1 Modernizing your annuity system can pay big dividends to insurers. It can enable them to increase

More information

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com PAY TV MONETIZATION IN THE AGE OF OTT enabled by www.infonova.com MONETIZING THE OTT AGE Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. People still consume video in traditional

More information

Duck Creek. On-Demand

Duck Creek. On-Demand Duck Creek On-Demand Ever wonder how your business could benefit from cloud computing? Wonder no more. Once considered an emerging technology, cloud computing is now being used by businesses in all industries

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

Stand on the Sidelines, or Boost Competitiveness?

Stand on the Sidelines, or Boost Competitiveness? Stand on the Sidelines, or Boost Competitiveness? How to Make Bold Moves on the New Insurance Playing Field By Ravi Malhotra The insurance playing field will look dramatically different in a digitally

More information

Tapping the Potential: The Accenture Industrial Equipment Industry Group

Tapping the Potential: The Accenture Industrial Equipment Industry Group Tapping the Potential: The Accenture Industrial Equipment Industry Group Industrial equipment is an industry that holds an untapped potential for growth across the globe. And that growth is fueled by

More information

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance

Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Accenture and Software as a Service: Moving to the Cloud to Accelerate Business Value for High Performance Is Your Organization Facing Any of These Challenges? Cost pressures; need to do more with the

More information

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture

Transforming Accenture s core HR systems: Setting the stage for a digital Accenture Transforming Accenture s core HR systems: Setting the stage for a digital Accenture 2 Client profile Accenture s internal IT organization is charged with driving the company s digital agenda. Building

More information

Accenture Mobility Managed Services Overview. Enter

Accenture Mobility Managed Services Overview. Enter Accenture Mobility Managed Services Overview Enter With wireless connectivity enabled for more devices, companies and consumers are demanding new ways to conduct business. In the consumer electronics industry,

More information

Copyright 2015 Accenture All rights reserved. 2

Copyright 2015 Accenture All rights reserved. 2 Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers

More information

Where the cool things are

Where the cool things are Your business is changing at a faster pace than ever before. Has your HR operating model HR s blueprint or organizing strategy kept up? Based on Accenture s research and experience, as well as the ongoing

More information

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center

Technology Consulting. Infrastructure Consulting: Next-Generation Data Center Technology Consulting Infrastructure Consulting: Next-Generation Data Center Page Next-generation Heading data centers: Page Sub Title Provisioning IT services for high performance Elasticity is not the

More information

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control

Accenture Software for Life and Annuity. Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity Achieving high performance through faster time to market, increased agility and improved cost control Accenture Software for Life and Annuity offers strategic solutions

More information

Accenture Life Consolidation Services. Achieving sustainable high performance through platform consolidation

Accenture Life Consolidation Services. Achieving sustainable high performance through platform consolidation Accenture Life Consolidation Services Achieving sustainable high performance through platform consolidation Life & annuity platform consolidation Achieve up to 35 percent faster time-to-market and position

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Accenture CAS: Support and Maintenance Making a difference

Accenture CAS: Support and Maintenance Making a difference Accenture CAS: Support and Maintenance Making a difference On your side Return on investment. These three words go right to the heart of our support and maintenance services. We know that as your horizons

More information

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1 Table of Contents 1. Scope of our Services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Outcomes...

More information

Accenture CAS: Retail Execution Create stronger customer connections

Accenture CAS: Retail Execution Create stronger customer connections Accenture CAS: Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

Mobile application testing for the enterprise

Mobile application testing for the enterprise Mobile application testing for the enterprise Accenture brings together deep knowledge of the enterprise, expertise in mobile technologies and strong end-to-end testing practices to help all enterprises

More information

Multi-Screen Video: A Requirement in Today s Digital World

Multi-Screen Video: A Requirement in Today s Digital World WhitePaper Multi-Screen Video: A Requirement in Today s Digital World Part 1: Today s Digital Content Value Chain and Its Opportunities video. personal. everywhere. White Paper In today s continually evolving

More information

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs

Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Customer contact solutions from Genesys and IBM: Improve your customers experience and reduce costs Highlights Integrated contact centre solutions that help identify, acquire, develop and retain high

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

Is it time to upgrade to an easy-to-use, customer-centric policy system?

Is it time to upgrade to an easy-to-use, customer-centric policy system? Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables

More information

Accenture CAS: Trade Promotion Optimization

Accenture CAS: Trade Promotion Optimization Accenture CAS: Trade Promotion Optimization Develop winning promotions Understanding the market Increasingly, retailers and manufacturers expect more from their trade promotions: more sales, profitability

More information

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences

Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Beyond Trust Build lasting relationships and brand loyalty by delivering superior client experiences Build lasting relationships and brand loyalty by delivering superior client experiences As the dust

More information

International IPTV Consumer Readiness Study

International IPTV Consumer Readiness Study International IPTV Consumer Readiness Study Methodology The Accenture International IPTV Study is based on structured telephone interviews using a standard questionnaire and quantitative analysis methods

More information

Transformational Managed Network Services

Transformational Managed Network Services Transformational Managed Network Services Accelerating your transformation to an IP world. Accenture Publishing Solutions 1 The Challenge Enterprises today are finding it increasingly difficult to reconcile

More information

In-Vehicle Infotainment. A View of the European Marketplace

In-Vehicle Infotainment. A View of the European Marketplace In-Vehicle Infotainment A View of the European Marketplace In-Vehicle Infotainment: A View of the European Marketplace A number of trends are impacting the automotive industry, creating fertile ground

More information

Transform the economics of IT, unlock the business value Managed Services

Transform the economics of IT, unlock the business value Managed Services Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune

More information

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence

Managed Services. The Future of Process Led Transformation has arrived. Insight Driven Value Chain Management. Execution Excellence Managed Services The Future of Process Led Transformation has arrived Insight Driven Value Chain Management BPM Execution Excellence A Managed Services approach to Process Led Transformation can enable

More information

Accenture cloud application migration services

Accenture cloud application migration services Accenture cloud application migration services A smarter way to get to the cloud Cloud computing can help make your apps extraordinarily agile and scalable. You know this. Your competitors know this. And

More information

Making the Internet Business-Ready

Making the Internet Business-Ready Making the Internet Business-Ready If you ve ever shopped online, downloaded music, watched a web video or connected to work remotely, you ve probably used Akamai. Our solutions help to deliver the best

More information

amdocs > customer experience systems innovation Amdocs Convergent Billing 1

amdocs > customer experience systems innovation Amdocs Convergent Billing 1 amdocs > customer experience systems innovation Amdocs Convergent Billing AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM Amdocs Convergent Billing 1 2 Amdocs Convergent Billing amdocs >

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

Transform Your Customer Service Design, Delivery and Operations Using Accenture s Service Cloud Quick Start Tool

Transform Your Customer Service Design, Delivery and Operations Using Accenture s Service Cloud Quick Start Tool Transform Your Customer Service Design, Delivery and Operations Using Accenture s Service Cloud Quick Start Tool In today s world of fastchanging customer dynamics, companies that fail to enhance their

More information

Developing an IT agenda to position the business for the future

Developing an IT agenda to position the business for the future IT Strategy Developing an IT agenda to position the business for the future IT leaders are accustomed to the balancing act between evolving business needs and demands to squeeze more value out of limited

More information

Unlocking the Digital Business

Unlocking the Digital Business Huawei Accenture Strategic Agreement Unlocking the Digital Business with Enterprise Private Cloud Every business is a digital business and an increasing number of organizations embark on the journey to

More information

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance

Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance Change program breaks new ground at Large Global Manufacturing Company making the way for High Performance This large global manufacturer is a leader in the agricultural and construction businesses. In

More information

The Future of Applications in Retail. Three Strategies for Winning the Digital Battle

The Future of Applications in Retail. Three Strategies for Winning the Digital Battle The Future of Applications in Retail Three Strategies for Winning the Digital Battle EXECUTIVE SUMMARY Can retailers applications deal with today s digital challenge? Traditional retailers are under multiple

More information

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Winning the War in the Store by Optimizing Field-based Sales Activities 2 The external environment

More information

Marketing Operations: Personalization in Sight

Marketing Operations: Personalization in Sight Accenture Interactive Point of View Series Marketing Operations: Personalization in Sight Why operational effectiveness is essential for customer relevance at scale Make every customer feel like one in

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

G-Cloud IV Framework Service Definition Accenture Microsoft Office 365 Cloud Services

G-Cloud IV Framework Service Definition Accenture Microsoft Office 365 Cloud Services G-Cloud IV Framework Service Definition Accenture Microsoft Office 365 Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Approach... 4 3. Assets and Tools... 5 4. Pricing... 6 5. Contacts...

More information

Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes. Accenture Accelerated R&D Services Overview

Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes. Accenture Accelerated R&D Services Overview Accenture Life Sciences Rethink Reshape Restructure for better patient outcomes Accenture Accelerated R&D Services Overview 1 The first fully-integrated, technology-enabled, global business service that

More information

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks

Unified Charging and Billing Solution. Unified Next Generation of Charging Systems in Mobile Networks Unified Charging and Solution. Unified Next Generation of Charging Systems in Mobile Networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and

More information

A new era for the Life Sciences industry

A new era for the Life Sciences industry A new era for the Life Sciences industry Cloud computing changes the game Michael Whitworth Director, Clinical Data Strategy Accenture Accelerated R&D Services Michael.whitworth@accenture.com Agenda: Accenture

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Achieving High Performance with Application Outsourcing

Achieving High Performance with Application Outsourcing Achieving High Performance with Application Outsourcing 2 Needed now: The right team to get the most from your application portfolio now, next year and every year To be sure that your applications can

More information

Accenture and Moven Join Forces to Transform Digital Banking Solutions

Accenture and Moven Join Forces to Transform Digital Banking Solutions Accenture and Moven Join Forces to Transform Digital Banking Solutions Joining Forces with Fintech Disruptors to Transform Digital Banking Solutions Accenture & Moven Partnership Digital Disruption is

More information

Accenture Insurance. Are you getting the most value from your policy administration investment?

Accenture Insurance. Are you getting the most value from your policy administration investment? Accenture Insurance Are you getting the most value from your policy administration investment? Most Property & Casualty (P&C) insurers now view replacing or modernizing their policy administration system

More information

Multichannel Attribution

Multichannel Attribution Accenture Interactive Point of View Series Multichannel Attribution Measuring Marketing ROI in the Digital Era Multichannel Attribution Measuring Marketing ROI in the Digital Era Digital technologies have

More information

DLNA for Streaming Subscription TV Content in the Home

DLNA for Streaming Subscription TV Content in the Home DLNA for Streaming Subscription TV Content in the Home Whitepaper Digital Living Network Alliance March 2014 Table of Contents Introduction... 2 1 The Problem -- Why VIDIPATH is needed.... 2 2 Solving

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

connecting lives connecting worlds

connecting lives connecting worlds adbglobal.com connecting lives connecting worlds personal TV Solution briefing Personal TV Solution Briefing Personal TV is an innovative and feature rich endto-end solution that enables operators and

More information

Technology. Building Your Cloud Strategy with Accenture

Technology. Building Your Cloud Strategy with Accenture Technology Building Your Cloud Strategy with Accenture 2 Cloud computing, in its simplest form, allows companies to procure technology as services, including infrastructure, applications, platforms and

More information

Data Management Emerging Trends. Sourabh Mukherjee Data Management Practice Head, India Accenture

Data Management Emerging Trends. Sourabh Mukherjee Data Management Practice Head, India Accenture Data Management Emerging Trends Sourabh Mukherjee Data Management Practice Head, India Accenture Data has always been an important asset for companies as it is the basis for making business decisions.

More information

Managing the Growing Appification of Business

Managing the Growing Appification of Business Managing the Growing Appification of Business Since the iphone mobile device burst onto the scene in 2007, companies have spent a lot of time, money and attention developing apps that enable them to engage

More information