Ovum IT Upcoming Research, April - June 2014
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1 Industry Technology Research Retail Banking Technology Report Ovum Decision Matrix Selecting an mpayment technology platforms Gilles Ubaghs Mobile payments technology Report Ovum Decision Matrix Selecting a mobile banking platform Jaroslaw Knapik Customer experience management Report Strategic Focus Loyalty and location-based payment services Gilles Ubaghs Incorporating loyalty into payments Data Forecast Retail Banking Tech. Spending Through 2018: Business Function Segmentation Jaroslaw Knapik Industry market analysis Data Forecast Retail Banking Tech. Spending Through 2018: Source Segmentation Jaroslaw Knapik Industry market analysis Data Forecast Wealth Mgmt. Tech. Spending Through 2018: Business Function Segmentation Jaroslaw Knapik Industry market analysis Data Forecast Wealth Mgmt. Tech. Spending Through 2018: Source Segmentation Jaroslaw Knapik Industry market analysis Insurance Technology Report Analyst Insight The vendor landscape for insurance sales channels platforms Barry Rabkin Distribution management Report Strategic Focus Emerging digital insurer Barry Rabkin The emerging digital insurer Report Strategic Focus The evolving telematics-driven insurance marketplace Charles Juniper The impact of insurance telematics Data Forecast Insurance Technology Spending Through 2018: Business Function Segmentation Charles Juniper Industry market analysis Data Forecast Insurance Technology Spending Through 2018: Source Segmentation Charles Juniper Industry market analysis Report Ovum Decision Matrix Selecting a telematics platforms for the insurance industry Charles Juniper The impact of insurance telematics Financial Markets Technology Data Forecast Financial Markets Technology Spending Through 2018: Location Segmentation Daniel Mayo Industry market analysis Data Forecast Financial Markets Technology Spending Through 2018: Source Segmentation Daniel Mayo Industry market analysis Government Technology Report Analyst Insight Innovative ways of delivering the national census in Australia Kevin Noonan Productivity & innovation in government Report Analyst Insight Analysis of the Australian 2014 Federal Budget Kevin Noonan Industry market analysis Report Analyst Insight Disability services agency deploys Salesforce case study Steve Hodgkinson Business value of cloud services Report Analyst Insight Use cases conducive to cloud services in government Steve Hodgkinson Business value of cloud services Report Analyst Insight Whole-of-government ICT strategy enablers of cloud services adoption Steve Hodgkinson Business value of cloud services Report Strategic Focus Practical perspectives on information security and privacy in cloud services Steve Hodgkinson Managing security, risk & compliance Report Strategic Focus Embracing the SME market for procurement reform TBD-GOV SMEs and procurement reform Education Technology Report Analyst Insight Institutional case studies on MOOC models Navneet Johal Virtual learning environments Report Strategic Focus The marketplace for video in higher education Navneet Johal Video in education Report Analyst Insight Tracking the path of 3rd wave CRM adoption in higher education Nicole Engelbert ERP cloud migration Report Analyst Insight Reality and cloud-based ERP in higher education Nicole Engelbert ERP cloud migration Data Forecast ICT spend in higher education through 2019 Nicole Engelbert Industry market analysis Page 1 of 5
2 Healthcare Technology Report Analyst Insight Cloud opportunities in healthcare Charlotte Davies Life sciences and the cloud Report Analyst Insight Connecting Healthcare information systems Charlotte Davies Healthcare analytics Report Analyst Insight Unifying healthcare communication: the new brokers Charlotte Davies Unified comms in healthcare Report Analyst Insight Healthcare: practical steps for agile technology and management Charlotte Davies Agile technology in healthcare Data Forecast ICT spend in healthcare through 2019 Charlotte Davies Industry market analysis Pharmaceutical Technology Forecast Forecast ICT spend in life sciences through 2019 Andrew Brosnan Industry market analysis Report Ovum Decision Matrix Selecting a Clinical Trial Management Systems Andrew Brosnan Clinical trials management Report Analyst Insight Track and trace technology in the Life Sciences Andrew Brosnan Track and trace Media & Broadcast Technology Report Analyst Insight Content activation platforms Kedar Mohite Online video platforms Report Analyst Insight Online video platforms and live streaming services Kedar Mohite Online video platforms Report Analyst Insight Media logistics platforms: a market whose time has come Adrian Drury Online video platforms Report Analyst Insight A migration framework for integrated on-demand and linear systems Adrian Drury Online video platforms Report Analyst Insight Raising the bar: sports video and the future of fan engagement Adrian Drury Enhancing customer experience Oil & Gas Technology Data Forecast ICT spend in O&G through 2019 Warren Wilson Industry market analysis Report Strategic Focus Energy analytics: how advanced IT is driving the energy revolution Warren Wilson Analytical E&P Utilities Technology Report Ovum Decision Matrix Selecting vendor partners for IT-OT integration in the utilities industry Stuart Ravens Exploiting co-creation Telecoms Technology Report Ovum Decision Matrix ODM: Selecting an Identity management solution in the telecoms industry Adaora Okeleke Managing security, risk & compliance Report Analyst Insight Contextual IVR for the telco Clare McCarthy Improving customer engagement Report Analyst Insight IT Governance for Telcos Shagun Bali Enterprise GRC Report Analyst Insight Global Telecoms IT Spending Forecast Through 2017: Analysis Shagun Bali Industry market analysis Report Assessment Vendor Service Review: Ericsson Clare McCarthy Industry market analysis Report Assessment Vendor Service Review: Tech Mahindra Shagun Bali Industry market analysis Report Assessment Vendor Service Review: Cisco Adaora Okeleke Industry market analysis Data Forecast ICT spend in telecoms through 2019 Shagun Bali Industry market analysis Page 2 of 5
3 Technology Research Information Management Report Ovum Decision Matrix Ovum Decision Matrix for Business Intelligence Fredrik Tunvall Exploiting information for business advantage Tool Ovum Decision Matrix Interactive Business intelligence Fredrik Tunvall Exploiting information for business advantage Tool Ovum Decision Matrix Interactive Web content management Sue Clarke Exploiting information for business advantage Report Analyst Insight Visual Discovery: More than a Pretty Face for BI Fredrik Tunvall Exploiting information for business advantage Report Analyst Insight Monetizing Telco Big Data with Analytics Madan Sheina Business value from analytics Report Analyst Insight Supporting Mobile within WCM Sue Clarke Content management on the move Report Analyst Insight The Business Advantage of Analytics in Social Media Sue Clarke Business value from analytics Report Analyst Insight Fast Data Update: The Emergence of Streaming Data Tony Baer Big and fast data infrastructure Report Analyst Insight JSON Data Stores Tony Baer Big and fast data infrastructure Report Analyst Insight Trends in data quality and vendor landscape overview Madan Sheina Data management and governance Report Analyst Insight Cloud BI: Best Practices Fredrik Tunvall Big and fast data infrastructure Report Analyst Insight Collaborative BI: The Wisdom of the Crowd Fredrik Tunvall Exploiting information for business advantage Report Analyst Insight Enterprise Performance Management Best Practices Surya Mukherjee Business value from analytics Report Analyst Insight Analysis: Software Market Forecasts to 2018: Information Management Madan Sheina Exploiting information for business advantage Report Framework Framework: ODM for BI Fredrik Tunvall Exploiting information for business advantage Report Framework Checklist: Data Quality - Perception & Reality Madan Sheina Data management and governance Report Framework Checklist: BI Test Development Madan Sheina Data management and governance Report Framework Checklist: Digital Asset Management Sue Clarke Digital marketing automation Report Framework Framework: ODM for WCM Sue Clarke Exploiting information for business advantage Report Framework Checklist: Getting Started with Big Data/Hadoop Projects Tony Baer Big and fast data infrastructure Report Framework Best Practices: Business Case for Data Quality in Open Data government Portals Tony Baer Data management and governance Enterprise Mobility & Productivity Report Analyst Insight Fundamentals: Enterprise Mobility Management Richard Absalom Architecting the mobile enterprise Report Analyst Insight Who s who: Human Capital Management Maxine Holt Improving workplace productivity Report Analyst Insight The role of BPM and architecture Gary Barnett Process transformation with BPM Report Analyst Insight Knowledge worker tools and technology: the squandered opportunity Richard Edwards Next-generation collaboration tools Report Framework Framework: BYOD policy Richard Absalom Mobilising processes & applications Page 3 of 5
4 Customer Engagement Report Ovum Decision Matrix Contact center analytics systems Aphrodite Brinsmead Contact center innovation Report Analyst Insight Market impact of emerging mobile marketing technologies Gerry Brown Digital marketing automation Report Analyst Insight Privacy concerns for the digital enterprise and their customers Gerry Brown Digital marketing automation Report Analyst Insight Continuous Innovation Technology Trends and Best Practices Jeremy Cox Building a customer-adaptive enterprise Report Analyst Insight CRM to CEM Keith Dawson Extending the scope of CRM Report Analyst Insight Fundamentals: Contact center analytics Aphrodite Brinsmead Contact center innovation Report Frameworks & Templates Framework: Online advertising technology trends and strategies for enterprises Gerry Brown Digital marketing automation Report Frameworks & Templates Framework: Maturity model for Social media Aphrodite Brinsmead Contact center innovation Report Frameworks & Templates Checklist: Inbound Customer Interaction Platforms Keith Dawson Contact center innovation Report Frameworks & Templates Framework: Maturity model for Customer Adaptive Enterprise Jeremy Cox Building a customer-adaptive enterprise Report Frameworks & Templates Framework: Voice of the Customer program Jeremy Cox Building a customer-adaptive enterprise Report Strategic Focus Value-Added CRM Applications Jeremy Cox Extending the scope of CRM Report Strategic Focus Telco benefits from analyzing Customers Internet Activity Data Cus. Eng-TBD Business value from analytics Infrastructure Solutions Report Ovum Decision Matrix Ovum Decision Matrix for Endpoint security Andy Kellett Managing security, risk & compliance Report Ovum Decision Matrix Ovum Decision Matrix for Backup and recovery Roy Illsley Transforming infrastructure & networks Tool Ovum Decision Matrix Interactive Endpoint Security Andy Kellett Managing security, risk & compliance Tool Ovum Decision Matrix Interactive Backup and recovery Roy Illsley Transforming infrastructure & networks Report Analyst Insight ITSM and DevOps Adam Holtby Enterprise IT Management Report Analyst Insight IT financial management Adam Holtby Enterprise IT Management Report Analyst Insight Managed security services Andy Kellett Managing security, risk & compliance Report Analyst Insight Service virtualization Chandranshu Singh Enterprise IT Management Report Analyst Insight Cloud-based testing Chandranshu Singh PaaS: innovating software delivery Report Analyst Insight Cybersecurity Rik Turner Tackling fraud & cyber-crime Report Analyst Insight Operational financial transparency Roy Illsley Enterprise IT Management Report Analyst Insight Who's Who in Project Portfolio Management Tim Jennings Enterprise IT Management Report Analyst Insight Healthcare: practical steps for agile technology and management Michael Azoff Enterprise IT Management Report Analyst Insight IT Governance for Telcos Alan Rodger Enterprise GRC Report Analyst Insight Enterprise insights - ITSM Adam Holtby Transforming infrastructure & networks Report Analyst Insight Flash storage Amrita Choudhury Optimizing the data center Report Analyst Insight Oracle Cloud Strategy Laurent Lachal Adopting cloud services Report Strategic Focus PaaS providers Laurent Lachal PaaS: innovating software delivery Report Strategic Focus Internet of Things/M2M middleware Michael Azoff Exploiting M2M & internet of things Report Strategic Focus Practical perspectives on information security and privacy in cloud services Andy Kellett Managing security, risk & compliance Report Strategic Focus Service management and the telco Adam Holtby Enterprise IT Management Report Frameworks & Templates Template: Job roles Tim Jennings Enterprise IT Management Page 4 of 5
5 Services Research Services Report Ovum Decision Matrix Bundled outsourcing services Jens Butler Services market analysis Report Ovum Decision Matrix Contact center outsourcing: work at home vendors Peter Ryan Contact center innovation Report Ovum Decision Matrix Outsourced testing services Tom Reuner Services market analysis Report Analyst Insight State of the UK outsourcing market (market forecast analysis) Ed Thomas Services market analysis Report Analyst Insight Q Contracts Analytics Ed Thomas Services market analysis Data Survey Customers embrace F&A outsourcing Ed Thomas Sourcing and contractual models Report Analyst Insight Choked by the clouds Ian Brown Sourcing and contractual models Report Analyst Insight Q Quarterly Briefing Infrastructure Ian Brown Services market analysis Report Analyst Insight Is growth in Asia-Pacific sustainable (market forecast analysis) Jens Butler Services market analysis Report Analyst Insight Cloud and convergence collide John Madden Telco-IT services intersection Report Analyst Insight Q Quarterly Briefing Applications John Madden Services market analysis Data Survey US enterprises accelerate cloud investment plans John Madden Sourcing and contractual models Report Analyst Insight Latin America's Push into IT Services Margaret Goldberg Services market analysis Report Analyst Insight State of North American outsourcing (market forecast analysis) Margaret Goldberg Services market analysis Report Analyst Insight Growth trajectory for IT Services in Latin America (market forecast analysis) Margaret Goldberg Services market analysis Report Analyst Insight Q Quarterly Briefing - CRM Outsourcing Peter Ryan Contact center innovation Data Survey CRM outsourcing survey results Peter Ryan Contact center innovation Report Analyst Insight State of European outsourcing (market forecast analysis) Tom Reuner Services market analysis Report Analyst Insight The truth about workplace services Ian Brown Services market analysis Report Analyst Insight Q Quarterly Briefing - Bundling Jens Butler Services market analysis Report Analyst Insight Apps Mod in Public Sector Margaret Goldberg Verticalization Report Analyst Insight HP application modernization profile Margaret Goldberg Services market analysis Report Case Study Getronics-Alpha Ian Brown Services market analysis Data Survey Enterprises move toward hybrid cloud services Ian Brown Sourcing and contractual models Data Survey Bundling trend in IT Services takes hold Jens Butler Sourcing and contractual models Data Survey Enterprises move toward hybrid cloud services John Madden Sourcing and contractual models Data Survey CRM survey -- social media outsourcing Margaret Goldberg Contact center innovation Page 5 of 5
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