Gartner Symposium/ITxpo Africa 2013 Analyst Areas of Coverage

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1 Analyst Biography Symposium Presentations Example Issues She Can Assist With Alexa Bona Software Licensing Alexa is responsible for coverage of future trends in software licensing and pricing practices, as well as maintenance and support models for business applications. She is also a generalist for software asset management trends and issues. In addition to looking at how models will evolve, Alexa advises organizations on deal negotiation strategies to help them achieve best-in-class, sustainable and flexible deals with major business application software vendors and SaaS providers, such as Google, IBM, Microsoft, Oracle, salesforce.com, Workday and SAP o Negotiating with the Megavendors: Microsoft, IBM, Oracle & SAP o Negotiating and Managing the New Guard of Suppliers: Amazon, Apple Google and Workday o The CIO's Guide to Cloud Sourcing and Contracting o Negotiating effective sustainable deals with entrenched software vendors o Managing relationships with strategic software vendors o Understanding the impact of cloud on procurement and contracting o Best practices for optimizing IT costs through IT asset management o Understanding the impact of cloud on IT asset management Andy Butler Servers Andy was initially recruited to address the Unix and midrange server market, his coverage area now encompasses market and technology trends for most server technologies (other than mainframes), including operating system evolution, architectures, platforms and vendor strategies. He is the lead analyst for Cisco Systems, authors the Magic Quadrant on blade and modular servers, and is closely involved in Gartner's growing research coverage on compute fabrics and integrated systems. o Planning Server Investments Amid a Tsunami of Change o Top Ten Trends and Their Impact on IT Infrastructure and Operations o Are South African Data Centers Ready for Fabric-Based Infrastructure? o Server vendor & platform selection o Managing discontinuous trends like virtualization and blade computing o Server pricing negotiation best practices o Operating system evolution o Risk mitigation for older servers & operating systems Jim Davies Customer Experience Mgt Jim is part of the European CRM team. His research focuses on all aspects relating to the voice of the customer (VoC), including technologies such as surveying, speech analytics and social media monitoring. He also covers the contact centre workforce optimisation (WFO) marketplace, which integrates and optimises call centre agent functions spanning from recruitment, recording, evaluation and training to scheduling, reporting and all associated analytics. o Customer Experience is the Next Competitive Frontier o Voice of the Customer: Listen, Learn, Leverage o The Profound Impact of Social and Mobile on Customer Relationship o How to initiate a successful Voice of the Customer program o How to migrate towards a unified contact center WFO solution o How to apply best practice to customer surveys o How to select the most appropriate call recording or WFM vendor

2 Phil Dawson Virtualisation, Cloud Infrastructure Philip specializes in virtualization, cloud, ERP and server infrastructure. He is a leading authority on virtualization of Linux, Unix and Windows infrastructure platforms. He focuses on virtualization, portfolio consolidation, ERP migration and rationalization processes as key components of his virtualization coverage and enabling cloud delivery. o The Virtualisation Scenario: Servers & Beyond o ERP Modernisation Challenge: Virtualisation? Utility? Cloud? o When to Consider a Second Virtualisation Technology for your Portfolio o Virtualization and consolidation products and vendors o Server platform and operating system positioning o Heavily virtualized and/or private cloud o ERP platform selection o Data center impact of virtualization initiatives Chris Howard Enterprise Software Chris is a Chief of Research for Gartner's Enterprise Software group. In that role, Chris ensures that the research agenda meets the needs of IT leaders and influences the overall practice of enterprise technology. Chris also leads the Nexus of Forces research agenda, which is a major Gartner theme for o The Nexus of Forces 2013 Scenario o Internet of Everything: Business Models and Scenarios o The Top 10 Strategic Technology Trends for 2014 o The impact on business trends on architecture and technology strategy o Advocating for and understanding SOA o Understanding complex dependencies within enterprise initiatives Saul Judah Information Saul Judah focuses on master data management (MDM) and data governance. He works with Gartner clients on building the business case for MDM, organizing and managing MDM programs, establishing and running data governance bodies, and defining and executing data quality strategies within the overall enterprise information management framework. o Workshop: Crafting Your Information Strategy o The Emergence of the Chief Data Officer o Using Information Governance to Prevent the Zombie Apocalypse o Establishing the business case for customer MDM programs o Designing and driving effective data governance bodies that deliver organizational change o Creating and executing customer data quality strategies that deliver business value o Understanding and overcoming organizational barriers to information improvement programs

3 John is an experienced strategic leader and executive board member, his personal research o Roadmaps for the Four Futures of the CIO o IT organisations, management & technology integrative position & governance agenda includes leadership and strategy for IS o From IT Strategy to Digital Business o Strategic planning, engagement between IT organisations and for IT-driven companies. Most of Strategy and the rest of the business John's 29 years of experience have been in senior o Organising for the Digital Future: o CIO and IT leadership best practices, trends management executive board positions in highprofile, world-class companies, which makes him Options and Choices and career development John Mahoney very familiar with top leaders' perspectives. At o Alignment between IT and local, regional CIO, IT Strategy Gartner, he has written about strategy, leadership and global enterprise and organisation, has spoken at many high-profile events in over 30 countries and has led in-house, o Future of IT organizations and business value of IT board-level workshops Jeffrey is a research vice president for collaboration o Microsoft Must Kill SharePoint o Best practices for social software and and social software at Gartner Research. He focuses o Build a Social Strategy to Encourage collaboration adoption on social software, team workspaces, the and Optimise Collaboration o Collaboration technology platform choices collaboration market, cloud-based collaboration o How to create a collaboration strategy platforms and user adoption. Jeffrey Mann Social Software & Collaboration o Through the Nexus looking Glass and Beyond: Microsoft, Google and Apple o How to talk with LOB managers and senior executives about collaboration o Building organizational and executive support for social software Richard Marshall Enterprise Mobility Richard is a Research Director in the Mobile and Client Computing group, focusing on enterprise mobility and especially mobile apps and mobile app development. He has experience across a wide range of software industry skills, from coding to corporate governance. This includes all phases of product development from initial concept through implementation and on to sales, product management and marketing. o The Mobile Scenario - Innovation plus Agility Equals Opportunity o Is That Mobile App Worth Building? o Workshop: How to Pick the Right Process to Mobilise o Mobile strategy and innovation o Mobile application development: architecture, tools, teams, user experience, testing, delivery o Mobile application development platforms, security and containerization o Mobile application and device management o Enabling organizations to support mobile: BYOD, policies, technologies

4 Ken McGee CIO Research Gartner Symposium/ITxpo Africa 2013 Analyst Areas of Coverage Ken has extensive experience helping clients deal o What CEOs Are Saying They Want o Netting-out the business trends that matter with IT budgets, IT cost-saving efforts, and other From Their Next CIO most to CXOs, and therefore CIO financial and business-related matters pertaining to o Workshop: How CIOs Can o Describing how clients are meeting the call IT. He also focuses on issues challenging CEOs, CFOs Transform Their Culture Conflicts for driving new innovation and other senior executives in order to help clients Into A Top Enterprise Competitive o Devising return to business growth determine the information and information Advantage strategies that work technology solutions these leaders require to perform their jobs optimally. o Successfully take on cultural challenges Jim McGittigan IT Financial o The 2014 Gartner Scenario for Senior Executives: Transforming Into Senior Digital Business Executives o Emerging business, economic and technology trends Jim focuses on delivering value to Gartner clients o Running IT as a Business: Six Pillars o Give experience-based insight into IT through his insight and experience in IT financial of Effective Financial Transparency financial management issues management. This includes cost transparency, o Workshop: Leverage Gartner o Best practices in IT budgeting, forecasting budgeting, chargeback, service pricing, cost Benchmarking to Create IT Cost and reporting optimization, benchmarking, project financial Optimisation Opportunities management, and performance metrics. o The Business Case Process and Benefits Realisation o Cost transparency via IT chargebacks, allocations and service costing o How to successfully implement and track IT project financials o Effective use of IT benchmarking to manage costs Jamie is the managing vice president of the Gartner o Sentiment Analysis: What IT o Pattern Based Strategy for Technical Professionals Data Professionals Need to Know o Business intelligence, performance Strategies team. Jamie is currently covering o The Business Context and management, data management and sentiment analysis, text analytics, e-discovery, Technology Enablers of Business integration business analytics and information modelling topics Analytics with a background in search, enterprise content o Business Analytics in the Cloud management, business intelligence and social Jamie Popkin Data software topics. Jamie can discuss business intelligence, performance management, data management and integration, and PBS topics.

5 Neil Rickard Networking Gartner Symposium/ITxpo Africa 2013 Analyst Areas of Coverage Neil provides Europe, the Middle East and Africa o Virtualisation Challenges the Data o Network Service Provider Vendor Selection coverage of networking issues, and focuses on LAN Centre Network: Is SDN the o Network Service Provider Contract and WAN technologies, equipment and vendors, as Answer? Negotiation well as data-oriented carrier services. His coverage o The Ever-Changing Unified o Network Equip. Vendor Selection (e.g., LAN includes Ethernet and wireless LANs, IP VPNs MPLS Communications Scenario Switches, WAN Optimisation Gear) and application-fluent networking, as well as voice data convergence and network sourcing. o Slash Your Enterprise Network Spending Welcome to the Buyer's Market o Develop Network Architecture and Strategies o Develop Network Sourcing Strategies Kurt studies how organizations report and analyse data for performance management and decision o Emerging Technologies in Big Data and Analytics? o Craft a strategy for business intelligence and analytics support. From , Kurt was the agenda o Information 2020: Beyond Big Data o Select the right platform for business manager for Gartner's analytics, BI, performance o How to Deliver Self Service Business intelligence and analytics management research agenda. During his tenure as Intelligence o Bolstering analytic capabilities agenda manager, Kurt focused on delivering more empirical research, including customer reference o Design the right organizational model for BI Kurt Schlegel surveys, critical capabilities and SWOTs. and analytics BI, Data Discovery, o Create a performance metrics framework Analytics Tom advises clients on security management o Aligning Information o What are the characteristics of successful, strategies, technologies, and trends, and is an and Security: Governance is the Key mature security programs? acknowledged authority on information security o Developing a Process-Based o What are the characteristics of effective policy design, security organisational dynamics, and Security Organisation security architecture practice? security management processes. Tom Scholtz Security & Risk o Transform Your Security Program: From Control-Centric to People- Centric o What are the characteristics of effective security governance? o What is the best organization structure for security? o How can I improve my risk management practices

6 Analyst Biography Symposium Presentations Example Issues She Can Assist With Julie focuses on the discipline of enterprise architecture. In her career, she has worked and o Workshop: How to Turn Requirements into Use Cases for o Defining and implementing IT and EA governance managed all IT disciplines. She specializes in how EA Tool Selections o Enterprise architecture tools - selection and integrates with and is consumed by the other IT o The Four Faces of Governance implementation disciplines, how risk management is integral to EA, o Delivering EA Governance for o Linking EA activities to targeted business incorporating EA as part of major initiatives, and the Today's Digital Organisation outcomes importance of defining governance from a business Julie Short objectives perspective. She is also one of the past o Integrating EA with other disciplines Enterprise co-authors for the EA tools Magic Quadrant and has including infrastructure, applications Architecture led research specifically on the functionality, development, and service delivery. selection, and implementation of EA tools. o Risk management considerations in EA Analyst Biography Symposium Presentations Example Issues She Can Assist With Colleen specialises in all aspects of IT management. o Mythbusters: When, Where and o Running IT Like a Business Her current research specifically addresses IT Why Conventional IT Practice Is the o Enterprise IT Maturity and How to Improve service management, business innovation and Wrong Thing to Do IT organisational change management. Colleen Young IT Service o Organisational Change from Strategic Programs o Advanced Practitioner Workshop: Transformation Program: Blending Change Art and Science o IT Business Focused Performance o How do I manage an IT shared services consolidation or implementation? o How do I fix my ITIL implementation?