Delaware Consulting s unique focus

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1 Delaware Consulting Delaware Consulting s unique focus

2 Delaware Consulting Delaware Consulting s unique focus This firm is continuing to be at the forefront of the latest development in the fast moving world of expert business consulting and software, with growth assured Written by: Joseph Wilkes Produced by: Craig Daniels 2 3

3 Delaware Consulting Unique focus D elaware Consulting is celebrating its 10th anniversary at the same time as launching itself into a new five-year annual plan. The new strategy will see it strengthen its offering to companies to guide them into the exciting modern world of cost-to-serve analytics, integrated performance management, big data, leveraging the pervasive impact of mobile solutions and envisaging the game-changing possibilities of in memory technology. Along with going mobile and Big Data there is consumerisation, Delaware Consulting has global coverage to respond with flexibilty with social media and increased interaction generating vast amounts of information for companies to exploit. Information systems will run in memory providing analysis and business response opportunities beyond what we can currently imagine. Delaware is at the forefront of advising companies as to the most appropriate concepts, processes and systems. Based on the fundamental ecosystems of Acorn Systems, OpenText, Sitecore, Microsoft and SAP, its technologies take into account what is possible now and what will be in the future, in terms of solutions that enable companies to make better decisions based on reliable information and respond faster to customer/client demands. It is all about delivering operational excellence, business insights and customer experience what will make our clients businesses run better, said Thierry Bruyneel, one of the group of partners that owns Delaware Consulting. Climbing the mountain Delaware plays multiple roles for its clients, going from corporate strategy formulation to the last nuts and bolts of technology implementation. It positions 4 companies, then optimises processes before helping launch transformation projects with the supporting technology in place and also maintains the system. Patrick Andersen, also a partner, said: We want to be a Sherpa for our clients, in achieving their business goal. The image we like to give is of the client going to the top of the mountain, that is where we want to bring them, but the Sherpa is also there. He is also able to climb the mountain but is behind the mountain climber, helping him effectively reach the top. Founded in Belgium, the business consultant now has 15 offices worldwide, including America, China, Singapore and across Europe. It employs about 850 people and has an annual turnover of close to 100 million. Due to the nature of the business, transformation and growth is organic and the result of the continuous aligning to trends the company undertakes in order to demonstrate its expertise to clients and make its solutions the best on offer. Andersen said: We have continuous transformation we are working on, but mostly the focus is to align on these trends, in order to make our solutions and our propositions more Thierry Bruyneel It is all about delivering operational excellence, business insights and customer experience, what will make our clients businesses run better Thierry Bruyneel, Partner 5

4 Drive better business decisions. Acorn provides profitability and cost management software and services to drive better business decisions. Acorn delivers performance information less expensively, more broadly, with deeper analysis that embraces your company s complexity. Acorn reveals profit improvement opportunities across the enterprise customers, products, segments, vendors, channels and processes enabling clients to make fact-based, profitfocused decisions. Clients making better decisions and benefiting from Acorn s superior content and capability include Charles Schwab, Citi, Coca Cola, Ingram Micro, Thermo Fisher, Unilever, J&J and Univar. AF_BUSINESS REVIEW EUROPE MAGAZINE.pdf 1 11/29/11 7:04 PM SCAN THIS QR CODE TO LEARN MORE ABOUT WEDO TECHNOLOGIES BUSINESS ASSURANCE SOLUTIONS. Download a QR code reader to your mobile phone at the Apple Store or in the Android Market for free. Proven business solutions: Cost to Serve Customer-, product Profitability Costing SG&A Analytics Operational efficiency Contact Acorn International: Theo Ruiter, Kingsford 151, 1043GR Amsterdam, Netherlands Tel: Revenue Assurance and Fraud Management in a single product WeDo Technologies is securing your future with its Next Generation Portfolio of Revenue and Business Assurance Solutions based on its proven RAID platform More than 140 Clients covering 78 countries on 5 continents Offices in 15 countries Portugal, Australia, Brazil, Chile, Egypt, France, Ireland, Malaysia, Mexico, Panama, Poland, Singapore, Spain, UK, USA For more information, please contact customerservices@wedotechnologies.com Delaware Consulting Unique focus effective to our clients. It is part of our DNA to always be at the forefront of the latest things. He added: Obviously, we will come to a goal setting in our strategy, but growth for us, as such, is not an imperative, it is the result of the ambitions we realise every day. Hitting targets The company s goal, said Andersen, is to reach the end of 2015 with a revenue of 120 million and an employee base of 1,000. We will achieve that goal, he said, but it is not because we have only pursued it as a metric, as such, it is just a result of the success of our strategy. This success is thanks to a culture of innovation within Delaware. Bruyneel alluded to an approach that involved an open mindset towards this with openness and debate encouraged. The company s structure, he said, is fairly flat which causes good canalisation, with people with good ideas given the platform to grow it into something which generates competitive advantage in the customer base. The company will always be based around its technology partners, but has developed a lot of innovative techniques and breakthroughs through its culture. Patrick Andersen It is part of our DNA to always be at the forefront of the latest things Patrick Andersen, Partner Cultivated approach Bruyneel added: That, for me, is the spirit, and also the commitment, that we never give up. We have never left a customer alone with the problem so even if we make a financial loss out of it we always deliver. But as to our differentiators, I 7

5 Delaware Consulting Unique focus STATISTICS used to work for large corporations where there are some politics around, this is not the case here, we strive for the best for our customers, and our customers understand that if we team up together it will be a journey and we will not leave the journey before the customer and its project has reached its end goals. This focus involves enabling clients business processes from strategy to implementation, which also means the company says no to some opportunities because they are not within its strategy and focus. It therefore has critical mass in terms of expertise and deep expertise in those areas of focus. Andersen added: I think a second differentiator is that we are an independent partnership and that reflects in our decisions. We are not quarterly driven, but pay a lot of attention to our people because ultimately they will become the next generation of partners in the company. We are driven by some very solid values, among which entrepreneurship, which keeps the drive in the company. But then again there are values like care and respect, we don t have up or out type of policies, everybody who contributes to the company has a place. 8 Industry: Business consulting Founded: 1981 Headquarters: Belgium Key People/Titles: Jan Delaere (Founding Partner), Peter Oyserman (Founding Partner), Luc Van Aelbroeck (Founding Partner) Products: Cost-to-Serve, Paperless Company, Application Managed Services, RealTime Analytics Company, Omnichannel Customer Experience, ERP, xrm, WMS Revenue: 100 MIO Euro Employees: 850 Website: Visit us online: 9

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