Access Venues and Attractions Solutions

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1 TICKETING & EPOS BOOKINGS & EVENTS CRM & MEMBERSHIP FINANCE & ACCOUNTING REPORTING HR & PAYROLL CLOUD SOLUTIONS HOSTING theaccessgroup.com/attractions Access Venues and Attractions Solutions Enhance visitor experience and increase efficiency with integrated ticketing, epos and management systems DIMENSIONS THANKQ CRM SELECTHR SELECTPAY ACLOUD GAMMA HOSTING INSIGHT PEOPLEPLANNER CAREBLOX

2 300+ customers Including museums, galleries, historic sites, cathedrals, abbeys and other venues and attractions 47M+ serviced visitors per year are managed, on average, by organisations using Access Group solutions 24 years experience delivering empowering software and technology solutions to organisations across the world Organisations who are benefiting from Access Group solutions

3 How Access Group solutions can help your venue or visitor attraction You want to track visitor spend, generate and process high levels of ticket sales and admissions, manage retail and catering requirements and more. In order to pursue your goals and achieve sustainable growth, your visitor attraction needs to be underpinned by reliable software systems. Increasing visitor spend, creating customer lifetime value, improving customer acquisition rates and operational efficiency are always high on the agenda for those in the venues and attractions sector. Increase visitor spend Get closer to your visitors so they feel connected with your organisation. From better two-way communication to tracking and reporting on activity, reaping the benefits of improved engagement has never been so easy. Understanding your customers spending behaviour is essential for increasing visitor spend from buying tickets online or on the day, through to purchases made in the café and gift shop. Uncover opportunities to encourage greater spend then create promotional offers to bolster products purchased or special events in order to reach your revenue targets. Create customer lifetime value Your relationship with your customers doesn t start and end on the day of their visit, and neither does their spend potential. Keep a record of communications with customers before, during and after their visits, and link this to individual historic spend data to better understand their buying behaviour. This will not only improve your forecasting but will also help segment customers by their level of engagement and profitability to determine the type of communication required to strengthening their loyalty. Improve new customer acquisition rate Knowing your market is key to understanding what potential business you can attract through your doors and what proportion of customers you currently engage with who visit your attraction. Quickly and easily analyse current visitor behaviour, their motivations and what interests them to help channel targeted marketing campaigns and increase visitor numbers. Excel your operational efficiency Improve results from your fundraising and membership campaigns. See where campaigns are doing well and where improvements need to be made so that you can focus all your efforts on the right activity. Streamline every process for operational efficiency from group bookings to resource allocations such as rooms, staff or activities, avoiding operational conflicts. Automate gift shop, restaurant or café stock levels and avoid loss of revenue and customer dissatisfaction. Access group have tailored software solutions to solve these matters benefit from integrated systems that sit at the heart of your organisation to support all of your activities.

4 Solutions for venues and attractions A range of solutions that can be used autonomously or integrated with other Access software or your existing systems, to deliver a comprehensive and powerful front-end and back-office suite. Ticketing & epos Provide complete management and marketing information for admissions and ticketing, advance bookings, retail and catering point of sale all feeding straight into your finance and CRM system. Bookings & events From simple advance visitor bookings to group visits and complex corporate events manage all aspects of the booking process with ease. Group itineraries, catering and menu selections are all handled in a flexible easy-to-use system that also includes the ability to produce confirmation letters and invoices. CRM & membership Easily profile, track and manage your members, supporters, alumni and other stakeholders. Streamline and personalise communications, merge data silos and manage donations and Gift Aid submissions. Then realise it all using the power of mobile and web enabled CRM technology. Finance & accounting Manage your finances all from one central source of clearly presented, accurate financial data, providing full accountability on all your finances. Robust ledgers, flexible budgeting, enquiries and summaries, plus real-time statutory and operational reports (SOFA and I&E), across multiple funds or projects.

5 HR & Payroll Improve efficiency and performance with web-based people management software. Consolidate recruitment, learning and development, timesheets, absence, appraisals and talent management. HMRC recognised payroll solutions support everything from pension auto enrolment wizard to e-payslips. Reporting Unlock the potential of your data with business intelligence and easy to use reporting and dashboards. Decision makers can quickly analyse key metrics in real time, collaborate with colleagues, identify issues and spot trends to make informed, data driven decisions. Cloud-based solutions Providing mobility, flexibility and scalability, cloud-based solutions including CRM, finance and reporting, ensure your team can access the data they need wherever they are. Hosting Lighten the load on your resources with outsourced hosting. From shared virtual machines to dedicated hardware, all the options you need to keep your business up and running, giving you complete peace of mind.

6 Ticketing and epos Increase operational efficiency and delight your visitors Ticketing and admissions epos Group scheduling Back-office integration Faster sales and better customer experience Gain greater efficiency and improve the experience of visitors with integrated, modular ticketing and epos systems, providing venues, visitor attractions, museums, heritage sites and theme parks with complete operational management and marketing tools for admissions and ticketing. Fully track and profile visitors and members as they engage and interact with your organisation then identify and drive repeat orders and cross selling opportunities. Detailed marketing and management information can be easily collated, such as average spend across departments, visitor demographics and more. All modules can run independently, with the option to add further modules at any time allowing you to hit the ground running and then grow your system as requirements and budgets allow. We were attracted to the Access Group solution, which in addition to having the obvious UK support, gave us a one stop solution for all our customer facing financial transactions and a consistent reporting structure. Key benefits Graham Law, Head of Technical Services, National Space Centre Create more engaging visitor experiences with 360º visitor profiling and demographic data capture Faster purchasing with intuitive touch screen epos, souvenir ticket printers and hand-held sales units Gain speedy access to data with integration to Access CRM solutions and other back-office systems At a glance group and individual scheduling in one cohesive system avoids double-bookings or over-capacity.

7 Bookings and events Plan, schedule and co-ordinate with ease Multiple resources bookings Group scheduling and itineraries Ticketing production Credit card processing and invoicing Manage special events Seating plans and box office functions User-friendly and simple to use system Take control of your booking and events management with a single solution that can be used across different departments such as for education and corporate bookings. Extensive reporting and sales analysis provides information on resource usage, top and bottom customers and anticipated income breakdown. Integrated with our admissions software, it allows confirmation of actual visitor numbers and processing of payments for bookings to be paid on arrival. Group events such as seminars and workshops, where individuals book to attend, can also be managed with ease. The back of house package, including bookings and events, helps us to efficiently manage our business on a day to day basis. Key benefits Mary Chadwick, General Manager Commercial, The Beatles Story Optimise resources by planning more effectively and linking bookings across multiple resources Fully manage and deliver group bookings and itineraries, catering, invoicing and more, all from one system Keep events on track with the help of extensive, built-in reporting to provide the detail you need Take the stress out of co-ordinating events from dealing with enquiries to ticket production and diary reminders.

8 CRM and membership Intuitive membership and fundraising management Stakeholder relationship management Comprehensive fundraising management Membership management Manage events and volunteers Web integration Build relationships that last A powerful and easy-to-use CRM, membership and fundraising system that gives you a 360 view of all their contacts. Used by many visitor attractions and not-for-profits across the UK, it helps to make managing membership and fundraising a breeze. At the heart of the CRM solution are all the tools you need to make the most of every single relationship your organisation has whether it s with a member, supporter, donor, volunteer or other stakeholder. Simple search and reporting tools make it easy for non-technical staff to use. Social media and website integration, direct links with peer-to-peer platforms and bulk tools, as well as our own ticketing, epos and financial systems, ensure that you get the maximum return from your communications, track involvement and build strong relationships that last. Our Access Group CRM has become integral to the management of our two membership groups. I would highly recommend the finance module and reporting tools, which have proved to be highly effective. Kate Ainley-Marr, Fundraising Manager, Fulham Palace Key benefits Increase fundraising revenue with better run campaigns, events and income management Receive the full benefits of Gift Aid and make online submissions at the touch of a button Free up admin time by delivering self-service tools for members and supporters Create deeper relationships with more personalised campaigns and newsletters, and closely track engagement.

9 Finance and accounting Financial software for growing visitor attractions Powerful core ledgers Strong project and activity tracking SORP and SOFA reports and data Back-office integration On premise and cloud-based Take control of your finances When it comes to financial management solutions our modular suite provides everything you need to drive your venue or visitor attraction forward. As well as being strong enough to become the core of your organisation and support policy and decision making, it can also simplify your project costing by coordinating project based funding requests, invoicing, budgeting and forecasting even event management. Costing your operations in one central hub provides better reporting, enables you to interact more efficiently with managers and departmental heads, and can also help you streamline your reporting. We can now implement changes to the budgets every single month previously this would take over a week to process, but now takes about half an hour! Christine Hawkins, Finance Manager, Devon Wildlife Trust Key benefits Make better decisions with accurate financial data and easy to use reporting capabilities Keep compliant with real-time statutory and operational reporting, including SOFA and I&E, across multiple funds and projects Report on restricted and unrestricted funds with ease for a stress-free audit Have full visibility of your financial position by tracking activities, projects and budgets at macro and micro levels.

10 HR and payroll Intuitive people management in one place HR and talent management Recruitment and onboarding Learning and development Absence management Robust and flexible payroll Make the most of your people and unleash their potential Support every aspect of your HR, talent management and payroll with human resources software that is modern, fully-configurable and has a complete set of self-service tools. From recruitment and onboarding to performance and absence management, as well as a flexible range of payroll solutions, we will help you to unite, integrate and optimise all of your people processes. When it comes to paying your staff, do it in the most efficient and reliable way for your organisation. Whether you re looking for simplified payroll processing, or a service to manage the entire function for you, we can help you. My life is so much easier now. I cannot compare it with our previous system. It is so much better on so many different levels. Key benefits Sara O Hara, HR Business Partner, Epilepsy Society Reduce admin with an easy to use browser-based HR system that is both configurable and intuitive Increase employee happiness by managing talent more effectively throughout the whole employee lifecycle Stay compliant with RTI-ready payroll software that is recognised by HMRC for accurate pay, on time Improve collaboration, productivity and processes, keeping your HR team and employees connected.

11 Reporting and business intelligence Find opportunities and improve performance Agile information Reporting and analysis Systems integration Scorecards and alerting Intuitive and user friendly Collaborative business intelligence Simplify the way people use data by making it a natural part of how they make decisions. When it comes to reporting, rely on innovative, high-quality organisational analytics, accessible from any device. Solve critical problems for your organisation thanks to a new generation of self-service business intelligence that is easy-to-use and agile. With deep vertical expertise, do more than just report findings. Identify and measure KPIs for enhanced performance and realise untapped opportunities. Our core month end reporting has halved and our processing speed has improved, our invoice approval process is automated and we are able to report simply and flexibly. Key benefits Simon Renny, Assistant Director, Business Services, UKCES Gain a more intelligent perspective with meaningful KPIs that give you a true picture of performance Mitigate risks and safeguard your organisation by identifying issues in real-time via intuitive dashboards Create more robust business plans with the help of accurate data, trend analysis and forecasting Encourage a more data driven environment across the whole organisation.

12 Cloud-based solutions A smarter way to work Expense management Document management Finance HR Cloud solutions that keep you connected The perfect suite of cloud-based solutions to provide organisations with a simple, effective way to manage everyday operational processes across people, finance, transactions and purchasing. These solutions not only boost the effectiveness of onpremise software but also provide organisations with a cost effective IT solution that can be accessed anywhere, anytime. Providing an easy way to keep connected, whether that s to view documents, manage projects, submit expenses or collaborate online, our software provides visitor attractions across the globe with the smarter way to work. This has proved to be an invaluable tool to record, track and resolve issues. This has led to more efficient use of the face-to-face time with our Access consultants and quicker resolution to implementation and system snagging. Key benefits Stephanie Cowley, Company Accountant, Leicester Tigers Improve collaboration, productivity and processes with integrated cloud and on-premise applications Experience the freedom to access your solutions on-the-go, from any location, on any device Maximise your potential and remain agile by easily adding new applications as your organisation grows Make sure everyone works smarter by deploying solutions across your organisation for greater efficiency.

13 Hosting Proven and practical hosting solutions Shared Hosting Partially Private Hosting Isolated Hosting Private Cloud Disaster Recovery as a Service Gain peace of mind with outsourced hosting Gain access to a cost effective, highly available solution in the cloud without having to buy, manage and maintain your own hardware infrastructure. From shared virtual machines to your own dedicated hardware, a range of hosted deployment options cover everything you need to leverage the cloud in your organisation. Access hosting services resolves issues such as SQL maintenance, software patching and security updates whilst enabling key members of staff to access the functionality denied them by being tied to a local area network. Key benefits Tim Collins, Head of I.T., Westway Trust Reduce operating costs with outsourced hosting, including backup and disaster recovery options * Customise hosting to fit your needs and expand only when you need to * Stay compliant all data is stored in UK datacentres looked after by highly qualified engineers * Avoid disruption to your organisation with a 99.7% guaranteed uptime and protection from service interruption.

14 Delivering your solution Evaluate, plan, design and implement Our consultants follow a 4-phase, 12-step process designed to support you throughout the complete life of your project. From software selection to go-live and beyond, this process ensures that your project is managed in line with your timescale, budget and resources. Communication is the key. We understand visitor attractions and their organisational requirements, as well as the software they need to succeed. From theme parks, museums, galleries and stately homes, to historic sites, churches, abbeys and cathedrals, we deliver revolutionising software solutions that make a real difference. A scale of project management and administration is proposed that s appropriate for your specific needs. We listen and respond to your requirements. We ensure you re always informed of progress by identifying clear deliverables and providing a level of documentation that best supports your project. That way, you can have total confidence in what we deliver for you. SUPPORT COMMUNITY Phase 1 Evaluation Needs analysis Solution demo Sales handover Phase 3 Design Configuration User acceptance testing Education EVALUATE IMPLEMENT Phase 2 Plan Definition Solution workshops Confirmation of requirements Phase 4 Implementation Go live Handover to support Post project review DESIGN PLAN

15 Support and community Assistance right when you need it Here to support you At Access Group, we re not about selling you a solution and then leaving you to it. We re with you all the way and that means supporting you and your software long after it has gone live. We have a dedicated support team whose sole purpose is to make sure you re getting the most from your Access software. If you need some help with your new Access software solution or simply have a question about doing something new, our specialist team of consultants are there just when you need them to guide you every step of the way. Our Access Group Support portal is the starting point for all support enquiries be it to log a support ticket, call a specialist consultant or to simply find documentation and reports about your Access software solution. The Access customer community Log on via the Access Support portal, and join the popular Access Group customer community where like-minded clients can meet and share ideas and experiences with each other, as well as get unbiased advice. With a range of dedicated online groups and forums provided by an open community within LinkedIn, you ll be in great company. It s also the place that you ll be able to book onto one of the many events we hold for our customers throughout the year. These free events are a great opportunity to not only meet our other customers, but will also help you to stay abreast of what s new and the latest trends in your sector, get industry and best practice advice, as well as learn about new Access products and services. And, if nothing else, our customer community will provide you with the reassurance that you made the right choice in Access.

16 About Supporting the growth and dayto-day operations of venues and attractions Access Group is an established software solutions provider to the venues and attractions sector. We help organisations improve performance, increase cost efficiency, and make the most of their funds by delivering integrated organisation-wide solutions. Solutions that enable you to fully manage your ticketing and epos, CRM, membership and fundraising, run your finances, projects and documentation, as well as streamline your entire HR and payroll processes too. Sales: +44 (0) theaccessgroup.com/attractions Support: +44 (0) Write to us: One Aldgate London EC3N 1RE United Kingdom Classification: Public Classification: Public