Empowering you to outperform

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1 HR Outsourcing Empowering you to outperform Sharing HR expertise and helping you to do what you do best.

2 Contents 4 Award-Winning HR Services Who are we? 6 Why outsource your HR and payroll? Add real value while reducing your costs Free up and empower your resources True HR and payroll specialism Security and compliance are our top priority If there s a war for talent who has the best weapons? 8 A partnership with MidlandHR Service Level Agreement Key Performance Indicators Service Accuracy Review Service Management 9 HRO Services Your HR and payroll, delivered your way 10 Our services explained HR Administration Pay & Reward HR Services 12 Our services continued Talent Management 14 itrent Cloud Services Cloud-based HR Technology The itrent Solution itrent cloud Service 15 Next Steps

3 Award-Winning HR Services Helping you achieve your strategic goals. Who are we? MidlandHR is an award winning provider of talent management, workforce planning, HR and payroll solutions who have been at the cutting edge of the industry for over 30 years. We have been presented with a wealth of awards across the years including two consecutive Service Provider of the Year Awards (CIPP), the CIPP Working Partnership Award, and Best Implementation Project at the Payroll World Awards. You ll find that we provide a partnership drawing on our experience of providing sustainable solutions to major organisations across the UK and overseas, guaranteeing to offer the outstanding HR and payroll services that your business is looking for. You can rely on our HR outsourcing (HRO) services that are designed around our very own specialist itrent HR, payroll and talent management software, to give you a competitive advantage in achieving strategic goals for your business. We will help you to control and reduce your costs with specialised technology supported by best practice HRO services, which come hand in hand with a guarantee of legal compliance. All of this can be achieved whilst freeing up your HR teams from routine administrative tasks by outsourcing all, or part, of your HR, payroll, talent management and workforce planning processes. Helping our customers do what they do best We find MidlandHR s flat quarterly costs make budgeting straightforward and provide a more cost effective model. By selecting HR outsourcing services, comprising a cloud-based itrent solution and a partially outsourced payroll service, we have a onestop strategic partner working with us to streamline our HR and payroll operations. Rosalyn Rudran HR Systems Manager The Salvation Army 4 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 5

4 Why outsource your HR and payroll? Focus on your competitive advantage and rely on us to look after your talent. Add real value while reducing your costs Benefit from the best of both worlds when outsourcing HR and payroll tasks by saving up to 35% on your annual processing costs, knowing that we maintain excellence throughout. Free up and empower your resources Your HR teams need not waste time on transactional tasks when they could be focussing on delivering HR strategy that meets your organisation s goals. Embedding itrent Manager and Employee Self-Service into your organisation will enable you to devolve HR processing tasks to your workforce, while our dedicated HRO Centre can take care of the rest. True HR and payroll specialism Sharpen your processes by utilising our team s continually developing skills and proven methodologies. We make significant investment in research and development to ensure continuing innovation through modern, best practice processing, which focusses on the customer experience. Our itrent software leads the market backed up by our talented team, 85% of whom are qualified or studying for CIPD and CIPP qualifications. Security and compliance are our top priority Legislative compliance is paramount to your HR and payroll, and we certainly provide the edge, not only in our proactive response to change, but also in our ability to influence change. Rely on our externally verified data security measures, our high tech UK-based data centres, and our expert knowledge to guarantee legislative compliance and leave you and your people with total peace of mind. Helping our customers do what they do best The decision to fully outsource a portion of Severn Trent s payroll was a huge step. It was important that we could trust and feel confident not only in the underpinning solution, but in the expertise of the team; and this we did. Chris Blakesley Pay & Benefits Manager Seven Trent Water 6 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 7

5 S A partnership with MidlandHR Our Knowledge and expertise will be shared with you to ensure that your business grows alongside our services. HRO Services Let us take care of your HR and payroll so you can focus on your core business. You can expect results from our partnership in the following ways: Service Level Agreement We will discuss and agree your performance requirements in detail to ensure that we both understand the nature and level of the service provision, the critical key performance indicators (KPIs), and a clear definition of roles and responsibilities. Key Performance Indicators Monthly KPIs measure the quality, accuracy and consistency of our service so you can see how well we are performing. Service Accuracy Review Your feedback is integral to our partnership, and monthly service reviews and accuracy reports will give you the opportunity to provide on-going feedback and ensure high quality throughout. Service Management True collaboration and thorough understanding of our customers needs is our top priority, allowing us to provide the best possible level of service. Our close working partnership ensures that we provide seamless HR and payroll services to your people. Our HRO services mean that you can remove the burden of administrative HR and payroll and let your internal team focus on doing what they do best, trusting us to do what we do best by bringing our proven expertise to your Human Resourcing function. The tools provided by the underpinning itrent solution support you to align your workforce to your business goals, while remaining in complete control of your data and processes. You have the option of taking on a scalable offering by starting small and drawing on our industry best practice to get the basics right and before long you will see improvements elsewhere in your business, from employee engagement to value-added HR activities such as talent management and succession planning. Alternatively we can take your entire HR and payroll process in order to remove the burden from your team. We can provide a service big enough to really make a positive impact on your team, but personalised enough to show that we really care about your business and your needs. Whatever you choose, you can trust us to take the pressure off. Your HR and payroll, delivered your way Tailor your HR solution by utilising our pick and mix offering. Choose the exact services that your organisation needs and let us deliver them for you. All of our HRO services are delivered through our world-class itrent HR software, giving you access to unique tools as well as providing confidence that your services will be delivered reliably and efficiently. The diagram below illustrates the range of HRO services available, explained in more detail on the pages that follow. R D K P I s Pensions Administration Recruitment Adminstration Payoll Processing Pay & Reward Workforce Administration HR Admin HR Information D A S H B O A R itrent Self-Service for Employees & Managers D S HR Advice and Guidance Your single MidlandHR point of contact is responsible for maintaining our partnership to ensure you receive maximum value every step of the way. D A A N S T Y Performance Management Processing Talent Management Learning Management Processing Cloud-based HR Technology Management Information Reporting A N R N V E G O I T A L C E Q U 8 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 9

6 Our services explained Take a close look. You ll find everything you need. HR Administration Take the pressure off your internal HR department and improve your HR processes with our costeffective administration services. Your current HR policies are central to our provision; you can trust that all processes are conducted in accordance with these guidelines. Workforce Administration Workforce Administration services include: New starter, leaver and transfer processing Terms and conditions management Pensions management Working pattern processing Benefits administration Expense management Absence monitoring and processing Redundancy and retirement administration Basic employee record maintenance Organisation structure maintenance itrent Self-Service itrent Self-Service allows your employees and managers to take ownership of their own development, performance and training. Delivered as a service through the cloud, itrent is accessible through any web-enabled device including smart phones and tablets, providing powerful HR, talent management and payroll tools, available anytime, anywhere. Manager and Employee Self-Service will free up your central HR department to work on strategic activities, increase the accuracy of your people information, and provide line managers with key employee data to allow more effective talent management. Pay & Reward Payroll Processing Choose from a complete endto-end payroll service or just offload certain elements, providing extra support to your in-house HR or payroll team. Individual services include: Gross to Net processing Absence calculations Periodic supplementary runs Employee and third party payments with BACS Third party payments and administration (court order, students loans) RTI (HMRC information exchange) Costing Pay awards processing Payslip generations and distribution (paper, electronic payslips or SMS) Year end processing Pensions Administration While you will have complete visibility of auto enrolment and contributions through the fully integrated itrent system, our Pensions Administration service removes any associated risk or worry. Pensions Services offer: Pension scheme assessment and setup Identification and enrolment of eligible employees and volunteers Calculation of contribution and deduction from payroll Communications with employees and third party pensions providers Identification and processing of pension opt-outs Auto enrolments and opt-out reporting Full integration with the rest of the itrent HR and payroll system of record HR Information Advice and Guidance Your managers, employees and directors will benefit from expert assistance wherever required. Reliable advice is provided when you need it, through our qualified and experienced team - ranging from employee advisory services, through to comprehensive employment law support. Your service team will provide access to in-depth HR and payroll knowledge through the following channels: Employee advisory service Manager advisory service Employment law advice and support Dedicated customer service lines Customer specific response to phone enquiries Management Information Reporting We recognise the importance of management information (MI) and help you to tackle your business priorities with ease through access to clear and concise views of your workforce. MI reports provide a snapshot of your business by measuring HR trends such as absence, performance and training, and are available to you at any point in time. Your business strategy and succession planning is made easier as all HR information is collected and presented in one place. This allows for rapid identification of organisational hot spots and employee engagement issues. Broken down MI services include: Production of standard and bespoke MI reports Production of on-demand MI reports Graphical MI datamarts and dashboard analysis Helping our customers do what they do best MidlandHR has provided us with a vantage point for MI across our 15,000 employee workforce. The data we provide to the business helps us to make decisions that ultimately affect the citizens of the Wakefield District. The solution has allowed us to identify hot spots of sickness absences, pinpoint high levels of overtime and agency spend, assess performance of managers in identifying training needs, and identify under staffed business areas. James Proctor HR Manager Wakefield Council 10 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 11

7 Our services continued Finding the best and achieving great results. Talent Management Recruitment Processing Draw on our expertise to ensure you attract and retain the best candidates possible to help you to retain competitive advantage in your marketplace. Strengthen your employer brand and scale your team up quickly and efficiently, eliminating the time consuming administration from your hiring manager. Recruitment Processing services cover everything you would expect from an end-to-end recruitment campaign, from inception to on-boarding: Bespoke campaign design to reflect a strong employer brand Management of online recruitment portal Application form design Job description development and standardisation Role profiling Pre-screening candidates Stage processing and correspondence generation Appointment processing On-boarding administration Background checks Reference tracking Match and gap applicant shortlisting Your recruitment outsourcing service includes itrent s online recruitment portal, branded according to your corporate guidelines, which gives you a wider access to the talent pool with online advertisements and applications. Performance Management Processing Ensure that you are driving workforce performance, and make certain that your team is focusing on long-term talent goals, with minimal impact on the daily functions of your business. Your Performance Management service will take away the burden of the entire performance management lifecycle to ensure effective monitoring in line with individual and organisational goals. Performance Management Processing covers: Objectives and performance rating notifications Bonus calculations and validation of performance related pay Performance data and bonus entitlement correspondence Performance management information (MI) reports Learning Management Processing Your employee progression is paramount to developing and retaining core talent. Our Learning Management service supports your employees career pathways by administering everything from the organisation of learning events to following up the course outcomes. Learning and development will be effectively aligned with your talent strategy and your business strategic activities. Learning Management services include: Administering learning events, scheduling resources and venues Managing delegates bookings and waiting lists Generating employee and manager correspondence Building and maintaining talent profiles Manage e-learning data Recording a collating course outcomes Produce and maintain user guide defining procedures and data specific requirements Helping our customers do what they do best A critical factor in our decision to outsource to MidlandHR was the strength of itrent, the underpinning solution, as well as our trust in their people. From the outset, MidlandHR worked in partnership with us to thoroughly understand our requirements and design a service to meet our needs. For example, we required bespoke management information reports for the finance function and also needed to make sure that itrent could align itself to the grading structure which underpins the compensation and benefits package offered by UK General Insurance. Debbie Johnson Human Resources Director UK General Insurance 12 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 13

8 Delivered through world class HR technology Next Steps We have the UK s leading HR software. Cloud-based HR Technology All of our HRO services are enabled by MidlandHR s industry-leading HR, payroll and talent management software. The risk-free and cost-effective itrent cloud solution is accessible anywhere, anytime, through any internet enabled device, providing a truly innovative and cutting edge tool with no hassle. The itrent solution Our itrent HR technology merges seamlessly with the services provided by our HRO Centre to create a uniquely flexible and powerful, single HR solution. The functionality you require from your HR technology will vary according to the services you choose. With MidlandHR s HRO services and itrent, you will benefit from continuous innovation and modern best practice ways of working designed to meet your specific requirements. This will allow you to focus internal resources on the things that matter most to your organisation. Powered by itrent in the cloud itrent is the world s leading single database HR, payroll and talent management application with exceptional levels of security and protection against infrastructure issues. Traditionally, such enterprise systems are difficult and costly to maintain in-house, but with MidlandHR s cloud we take care of everything from legislative software updates to system maintenance. Your fully compliant, optimal performance solution, will be delivered through the provision of a 24/7 secure cloud service. 1 Discuss your requirements Contact us for more detailed information on the HRO services we can offer and we will help you design the ideal HR service to meet your needs. 2 Benefits Analysis MidlandHR s HRO specialists will work in partnership with you to complete a due diligence exercise, assessing your current systems and processes, and helping you to understand the benefits of adopting an outsourced service. 3 Business Case Leading on from the due diligence task and benefits analysis, MidlandHR will assist in building a powerful business case to explain the rewards of HRO relative to your organisation and your unique requirements. 4 Implementation MidlandHR s dedicated project management team will build, execute and manage a formal implementation plan, working closely with you every step of the way. The world s best HR software 5 Benefits Realisation Once your service goes live, our strategic partnership will continue to evolve and we will operate as a seamless extension of your own organisation. Regular reviews will ensure that the service continues to meet your needs. Contact us anytime Tel: +44 (0) Website: 14 HR & PAYROLL OUTSOURCING HR & PAYROLL OUTSOURCING 15

9 Find out more about how we can sharpen your performance Find out more To find out how our HRO services can help your organisation and for more case studies and testimonials, please contact us using the details below. We look forward to hearing from you. Tel: +44 (0) Fax: +44 (0) Website: Follow us linkedin.com/company/midlandhr twitter.com/midlandhr midlandhr.com/blog MidlandHR Ruddington Hall, Ruddington, Nottinghamshire NG11 6LL Registered office: Peterbridge House, 3 The Lakes Northampton NN4 7HB No part of this literature may be reproduced without the written permission of MidlandHR. All content correct at time of going to print. Midland Software Limited 2013 Powered by The world s best HR software

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